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Rick Case Volkswagen Weston

Rick Case Volkswagen Weston

★★★★★(569)read reviews
3520 Weston Rd, Davie, FL 33331
(954) 607-3503 Ask About Our Service Specials!
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Business Hours

Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 8:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 8:00 PMFri: 7:30 AM - 8:00 PMSat: 8:00 AM - 5:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ Dan Schaeffer
    Everyone there was very helpful and mindful of our concerns. However, they sent my payment for my car to the wrong address. They botched the autopay setup that I completed in their office. When I went in for an oil change, all I got was attitude. Never again. As soon as I can, I go back to Hollywood toyota. | Read Full Review
    11/17/2024 12:00:00 AM | Google
  • ★★★★★ Juan monsalve
    I recently purchased a Volkswagen from this dealership, but unfortunately, the buying experience fell short of expectations. Despite the sales and finance teams being friendly and helpful, the overall process was unacceptable. I spent over four hours at the dealership, exceeding the estimated time, and informed the salesperson of my | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Jaramillo
    I have been a VW fan for years and I have purchased and leased my VW cars to Rickcase for more than a decade. Now I feel they are not keeping up with the brand and the public, delivering poor service. I have been begging to service my car for more than three months; I am very frustrated at this point. Take that in consideration befor | Read Full Review
    11/15/2024 12:00:00 AM | Google
  • ★★★★★ Floricua
    Tried to schedule service for a recall and minor oil leak on my Atlas and the next available appointment is in 6 weeks! Where is Rick Case's vaunted service? Wouldn't recommend buying a vehicle from Rick Case if they can't service it in a reasonable amount of time while under warranty. | Read Full Review
    11/14/2024 12:00:00 AM | DealerRater
  • ★★★★★ Julio Souto
    Worst customer service ever. Passat 2016 with only 10k miles but with all warning lights turning on. Impossible to schedule service for next 3 months. They dont care. Zero Stars (ignore the one star otherwise you can even place a review) | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Valerii Miazdrikov
    Excellent. | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ K J
    I am waiting since one month to get an answer or call from the service regarding my repair order. But if they see the number they don’t answer. If you will buy a car they call you ten times a day and do everything that „the customer is your best friend“ . But after that , if you have your car THEY DO NOTHING FOR YOU. This is absolute | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ mick sherman
    absolutely amazing customer service from Cesar and Isiah! thank you so much!!!! | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Carl stryker
    I have had a problem with one of the sales person so im going to have to go back to dealership.For the size of the dealership i expected better results and help- customer service not good at all. | Read Full Review
    11/10/2024 12:00:00 AM | Google
  • ★★★★★ Ken Cordero
    A sheer lack of respect for the American flag. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Mohammad Khan
    Worst dealership. Go your own risk | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Yury Vaynriber
    Quality of the service dept and customer service has went down the drain. Promises not kept regarding loaners, appointments not kept on time. Complain and get an attitude. | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Francisco Meléndez
    | Read Full Review
    11/3/2024 12:00:00 AM | Google
  • ★★★★★ Charlie fuentes
    Salesperson OSCAR was fantastic throughout the entire experience. He was incredibly patient and trustworthy as I searched for the car I wanted to buy. Additionally, ISIAH the financial advisor, was exceptionally nice and understanding, showing immense patience during the process as well. Even though I ultimately didn’t make a purchas | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ Ken Cordero
    A sheer lack of respect! | Read Full Review
    11/2/2024 12:00:00 AM | Google
  • ★★★★★ brigidm
    Gregory was so pleasant and professional. He delivered our new car to us and explained so many features I didn’t realize our new vehicle has and we have been driving new VW’s for 20 years! Highly recommend him if you are looking to purchase a VW. | Read Full Review
    11/1/2024 12:00:00 AM | DealerRater
  • ★★★★★ Johnny Toomer
    Great Service | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ JAVIER SIERRA
    The entire staff was incredibly welcoming and professional. A special shout-out to Beatriz Perez, the Service Advisor, who listened to my concerns and kept me informed throughout the repair process. The turnaround time was reasonable, and I felt valued as a customer every step of the way. Excellent service—highly recommended. | Read Full Review
    10/27/2024 12:00:00 AM | Google
  • ★★★★★ Kenneth Galindo
    Kevin was really caring and helpful during my time at Volkswagen Weston. | Read Full Review
    10/27/2024 12:00:00 AM | Google
  • ★★★★★ Brigida Billini
    | Read Full Review
    10/27/2024 12:00:00 AM | Google
  • ★★★★★ Dylan Van
    I brought my 2016 VW GTI in for a recall on the fuel tank. I dropped my car off the evening before the appointment, and when I parked my car I had the shifter in neutral and the handbrake engaged. I ALWAYS SINCE THE DAY I BOUGHT THE CAR parked it this way. The next day when I received notice that may car was complete, I went to get i | Read Full Review
    10/27/2024 12:00:00 AM | Google
  • ★★★★★ Julian Prieto (JP Video Pro)
    Very good, Mr Hugo Alvarez excellent | Read Full Review
    10/25/2024 12:00:00 AM | Google
  • ★★★★★ Maudlyn Murdock
    | Read Full Review
    10/25/2024 12:00:00 AM | Google
  • ★★★★★ Raquel lutwak
    Excellent | Read Full Review
    10/25/2024 12:00:00 AM | Google
  • ★★★★★ Cody
    The service team at Rick Case is awful. I was asked by Nilsa to come in to close out an open service ticket for two recall parts. I was assured multiple times it would be a quick process. I confirmed I’d be there by 9am and arrived as planned, checking with an employee. I was told that my service advisor, Nilsa was tied up and it wou | Read Full Review
    10/25/2024 12:00:00 AM | Google
  • ★★★★★ Vitaliy Karayvan
    ??? ?????? ??????? | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Paul Bartels
    | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ j fred
    Always a pleasure buying a car from Rick Case. I got more value than I would at any other dealership | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Francesca C
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    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Jade G
    | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Tomassevich
    Olivia has 5 stars for literally pulling every single car I asked to see, Matthew got 5 stars cause that man knows to work with numbers, no complains, all smiles | Read Full Review
    10/22/2024 12:00:00 AM | Google
  • ★★★★★ arianna villacreses
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    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Maria Chevez
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    10/22/2024 12:00:00 AM | Google
  • ★★★★★ Kevin Willingham
    awesome service again I was 5 minutes late for my oil change and they came right over and put me in the system, Isaac got me awesome deal for my part missing thanks again guys,.wonderful people there always smiles and good morning can I help you with anything great customer service. | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Isabella Vecchionacce
    Everything went wrong today, I scheduled my appointment more that 6 weeks ago (there was no availability) for a headlight that’s not working. Called to reschedule… 6 more weeks. I made it happen and got there, I had lo leave my car overnight only to receive a call 45min later that the part was in back order and had to go get my car a | Read Full Review
    10/20/2024 12:00:00 AM | Google
  • ★★★★★ Nursultan Ibraimov
    Why are you ignoring me? I have purchased Tiguan month ago and you simply can’t send temporary registration what’s wrong with you? Nobody knows which department is responsible for car registration ???? | Read Full Review
    10/20/2024 12:00:00 AM | Google
  • ★★★★★ Jorge Gonzalez
    Enrique Galliani you are the best. You killed the competition. Amazing deal. Smooth process. Thank you very much to you and Julio finance manager. | Read Full Review
    10/19/2024 12:00:00 AM | Google
  • ★★★★★ Luis Augusto Zapata Iriarte
    You have an amazing team in Rick Case VW. Franklin Chavez, Muhammad Ahmad , Daniel Flores and Hugo Alvarez are amazing!! | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Weynni Trovato
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    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Volodymyr Chernii
    | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ stephanie molano
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    10/16/2024 12:00:00 AM | Google
  • ★★★★★ dennis dale
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ luis trujillo
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Roderick Medford
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ JOSE - Pepe GARCES
    Excelent | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Oswaldo Monserrate
    Excelente servicio por Chavez | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ LOS SHORTS
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Vadym Ponochovnyy
    | Read Full Review
    10/14/2024 12:00:00 AM | Google
  • ★★★★★ SPLASH AQUAPARK ITALIA
    At Rick Case, Gonzalo Jimenez was super professional and he help me all through the sales process. It was very smooth and easy. Highly recommended. ! ???? | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ JM Patient
    Cannot post less than 1 star: Rick Case VW is nothing at all like their Hyundai & Honda svc ctrs. Making an appt that they can honor (prev forgot to order a recall part; had to reschedule) or changing the appt insults the customer. I will be buying another car but it is highly likely to NOT be Rick Case VW maybe not even a Rick Case. | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Jomi Spencer
    | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ AR
    The only dealership that helped me with my Kia nightmare. Excellent dealership and service.Recommended | Read Full Review
    10/12/2024 12:00:00 AM | DealerRater
  • ★★★★★ Sharti Brown
    I went here to check out the new Atlas the salesman was a complete jerk. They was so worried about what my credit score was instead of letting me check out the cars and test drive. They were pushing me to fill out a credit application before I could even test drive any cars this place made me feel horrible so ladies if you go there t | Read Full Review
    10/12/2024 12:00:00 AM | Google
  • ★★★★★ Alejandro Espinola
    Excelente | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Ivonne Bechara
    Great Service Hugo Alavarez is always readily to assist with any concerns we may have. | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Alison Bishop
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    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Roxana Casanueva
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    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Axael Arteaga
    Franklin Chavez was the best and with excellent service | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Luis F Rojas
    Great customer service. Quick and easy process | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Nelson Barker
    Great experience, be ready to negotiate, but great respectful sales people, manager and financing. | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Roger Guevara
    Great customer service | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Solis
    Albert and Tiffany paid attention to detail and lots of communication. I recommend Rick Case VW to my Family & Friends. | Read Full Review
    10/9/2024 12:00:00 AM | Google
  • ★★★★★ Cesar Doza
    Tiffany is the best, its because of her customer service and leadership skills that I continue to go there | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Mauro Dilop
    The entire team is very professional. I had the good fortune of being assisted by Franklin Chavez in the car selection process and Julio Rodriguez in the financial part and I am very happy with the final result. Thank you!! | Read Full Review
    10/8/2024 12:00:00 AM | Google
  • ★★★★★ Victoria Kuzheleva
    Awesome deals on brand new 2024 VW Tiguan with 0% down payment!!! Thanks to all and everyone who helped me with buying my car! Especially Mauricio! 5* ?????? | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Robert Mercado
    I have to say, Walter Chavez is the best service advisor there (by far). Very attentive and responsible. The job gets done. I always bring my car to him for maintenance (since 2018!). ?? Aside from that, however, and for the third time, when they cleaned my car (after the maintenance service), they never put my seat back in the positi | Read Full Review
    10/7/2024 12:00:00 AM | Google
  • ★★★★★ Luisa Caniz
    Great Cuatomer service! Thank you Johnny | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Alberto Alvarez
    This is the dealership to go, by far the best customer service. | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Alfredo Cruz
    Walter Chavez, Service Representative, was friendly and helpful! Service is always great | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Maximiliano Trujillo
    Great Service as Usual!. | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Shaunte Westfield
    Walter is the Absolute Best Service Advisor! He is so kind & informative. I cannot go anywhere else for service. ????Thank you for having Wonderful Employees like him!! ??????????Five Stars | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Brassin Pocket
    Haven’t been to a dealer in years who didn’t give you a complementary car wash after an oil change. Also, they felt the need to look at my interior air filter even though I had already said, I wasn’t buying anything else. dumped a bunch of debris all over the floor, console and even up on the dash which they decided not to vacuum u | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Orlando Hernandez
    just look at the 1 star and that says it all | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ YANCEY GARCIA
    Everything was good. The people really kind and efficient. | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Alberto Ignacio Ponce
    Excelente ?? recomendable | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Henry Leon
    | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Miozoty Milian
    Came in just looking. Thanks to Christian my salesman he found me just what I wanted. Overall great buying experience | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Evrad Ragoonan
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    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Massoud Eftekhari
    | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Michael Ongay
    Wow ! Rick Case has fully changed ! The team is just not there. In any sense of the word “CustomerSatisfaction” and the reality of an upfront contract Is gone. Honestly, no integrity, character or sense of trust ! Welcome back to the shark infested dealerships where America has said enough. They’ll call you, email you for deals and a | Read Full Review
    10/4/2024 12:00:00 AM | Google
  • ★★★★★ Ricardo Murguia
    | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Caetano Marc
    Mauricio is an amazing guy and provided me with a great service experience. And Mairicio is the best. I walk in to service my Jetta and left the shop driving my new TAOS. Great team you Gary have there .. | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ olga acosta
    All transactions were very on point! Great service. | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Danibett Zuniga
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    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Julio Gutierrez
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    10/1/2024 12:00:00 AM | Google
  • ★★★★★ ??????? ??????????
    | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ Rohan Magnus
    As always, Tiffany Kohler was phenomenal. Best service advisor to deal with! | Read Full Review
    10/1/2024 12:00:00 AM | Google
  • ★★★★★ sub_0ptic
    Oscar, Yasser, Santiago and Matthew were a great help getting me into a new Taos lease! They accommodated me in my tough situation and were understanding throughout. These gentleman are there to help. I’m satisfied and very grateful! | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Pablo Rozon
    Very bad | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Don Pedro
    Great deal on my wife’s new ATLAS! I will be back in two months to get a new car for my son. | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Rosa Sordo
    Very friendly and professional from Franklin Chavez to the financial manager. All very kind. | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Luis Pacheco
    Tiffany is the best! | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Marie St. Louis
    Great service overall. | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Dario Torrente
    Services staff was great. But no car wash, and the car radio screen was función fine, then I made a stop, then the radio screen was messed up. See pic attached. | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Valentina Araujo
    Hugo, Franklin and Marcos were great! They were super helpful and made sure we got a good deal! We left very happy and with a new Volkswagen Taos ?????? | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Dana A
    First of all hats off to the team but specifically Olivia who helped my kids buy an Atlas and traded in their Honda Odyssey.. few weeks later I get a special on one of the Tiguans Olivia absolutely fulfilled every one to make a deal happen met all our needs criteria necessary to buy and close quickly I'm talking 90 minutes but in t | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Zvi Itzchaki
    | Read Full Review
    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Osbeidy Bermudez
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    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Giovanny Lopez
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    9/29/2024 12:00:00 AM | Google
  • ★★★★★ Jalen Johnson
    Tiffany gave me a Great experience Very Satisfied! | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Diane Molina
    Great service | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Carlos
    The customer service representative, Beatriz, was extremely professional, attentive and helpful during every step of the scheduled service. | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Tatyana Campos
    | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Raul Quesada
    Walk into the showroom, and nobody has the decency, not even to say hi or good morning. I could have been the first sale of the day, but they missed it. I just walked in and bought what I needed from the parts department and left. Mr. Case must be very proud of the people working in his dealership. Hopefully, he's not watching from u | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Andy
    Our service advisor Walter so far has been the best in taking care my VW Atlas. He makes sure the car issue gets taking care and whatever additional inspection that are needed he takes the extra mile and gets it done when it’s covered under warranty. Whatever is not he give us his best advice. No other advisor have done what he does. | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Beto Mescolin
    Great experience!! Issue was solved in less than 30min. Thank you Hugo Alvarez!!! | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ jj corp
    Fue un excelente servicio y la atención de Beatriz amable y cordial , altamente recomendado | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Yudith Gonzalez
    Beatriz is my advisor and she is excellent. And a guy called Jorge helped me too . He placed my baby’s car seat on my car. | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Ramirez
    Sin super MENTIROSOS, falta de RESPECTED CON EL CLIENTE me toco ir a recoger mi carro siN ARREGLAR , por que cómo no es de lujo Y LO VIERON MA, entonces no le dieron importancia me vine con mi auto en las mismas condiciones y super triste , El Dyler de Weston es de lo peor, | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Edgar Penela
    Review of VW Rick Case Weston Service I leased a 2021 VW Atlas Cross Sport from VW Rick Case Weston, opting for a 10K miles per year plan and 4 prepaid services. This is my final year of the lease, and I recently attempted to schedule my 40K service (car has 41K) last prepaid service, only to encounter a major issue. When I called | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Michael Flaum
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    9/25/2024 12:00:00 AM | Google
  • ★★★★★ JUAN LOTERO
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    9/24/2024 12:00:00 AM | Google
  • ★★★★★ A Rod
    Fast, friendly, and affordable. I bought my Certified Pre-owned Atlas here 4 years ago and have had a great experience with Walter, Tiffani and Beatrix in the service department each time. The complimentary shuttle is also very convenient. I always feel taken care of here. I would absolutely buy my next car here because of the custom | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ James Kim
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    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Ginell Candiales
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    9/24/2024 12:00:00 AM | Google
  • ★★★★★ 1superplumber
    Excellent service , very happy with the experience. | Read Full Review
    9/24/2024 12:00:00 AM | Google
  • ★★★★★ Otis Lewis
    If I can give 6 stars I will. This is my second car I bought and each time they treated me like family. Highly recommended. Professionalism and their customer service is awesome. Definitely will come back in the future. | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Vsevolod Konkin
    | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Samuel Munar Campo
    John, Santiago, and Odaine were amazing. I recommend them 100% and will be back thanks to their service and hospitality. They made me feel like family. | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Lily Flanigan
    | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Hansel Navarrete
    Poor service, my car broke, We had a 2021 VW Atlas, left my wife in the highway. We towed car back to the dealership. they called and said was the battery, I agreed on replacing it, however asked the service department to check the car to avoid further issues, we picked the car 4 days later on a Sunday afternoon, and the car shuttle | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Richard Phipps
    Great experience. Dealt with Kevin who was very professional and pleasant to work with | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Annabel Lauzan
    I didn’t buy my jetta at this dealer but ran into an emergency with a flat & they were the only ones who had my tire available. The service was phenomenal! Hugo was my service advisor, he quickly placed my tire on hold friday evening since it was the last one and had my car ready in a few hours on saturday, all without charging me an | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Glta Delgado
    | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Jim's REGISTRE
    Great service , nice staff At Rick Case, customers are the Kings Best dealership in Florida Strongly Recommend and Be a king ! Rick Case Weston, My kingdom forever. | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Erik Stern
    Overall service experience was awful from start to finish. I had an 830am appointment this morning. There were a half dozen reps walking around smoking and joking instead of checking customers in and moving cars along. It took my service advisor almost an hour to take care of me. At first, she seemed annoyed to deal with me bec | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ MIGUEL ALARCON
    | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ maye machado
    Hugo was AMAZING. He took care of my car like it was his own. The difference in the way my car drives after Hugo did the maintenance on it is palpable. I will always go to Hugo at Rick case! | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Vanessa Mendoza
    I had an amazing experience coming to the dealer, the advisor Tiffany was extremely helpful and the technician Kevin even more, highly recommended to always go to them. Thank you always ?? | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Fabian Cato
    | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Hansel Navarrete
    Poor service, my car broke 2021 VW Atlas, left my wife in the highway. We towed car back to the dealership. they called and said was the battery, I agreed on replacing it, however asked the service department to check the car to avoid further issues, we picked the car 4 days later on a Sunday afternoon, and the car shuttled down aga | Read Full Review
    9/19/2024 12:00:00 AM | Google
  • ★★★★★ Eduardo Carrasco
    | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ John Collazos
    | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Acero
    Great service! ask for Tiffany as service advisor, she is amazing! | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Joven Maggio
    I have been buying cars from the Rick Case family for quite some time now. This is my first time at the Volkswagen dealership I was beyond happy with the exceptional service, and the deal that they put together. The best part was dealing with the finance manager Matthew Engles. I’ve never gotten better customer service in my life. Ja | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Alex Santana
    Had my SUV Tigua serviced for 30,000 miles. They told me the car will be ready in two hours. And it took five hours. When I got there, the car was not ready for me. Had to wait another half an hour. This is not my expectation that I have for Service. Also, they said that they were gonna to detail outside and it was not. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ Yabeidi Brito
    I am extremely disappointed with Rick Case Volkswagen and the horrible service I received. I brought in my car because the interior was covered in mold. Not only did they originally refuse to cover damages that happened to my car over a manufacture defect (clogged drain pipe to Sunroof) , but they also failed to follow through on the | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ erodriguez4949
    Less than two months ago, I leased a VW Cross Sport SUV. Two weeks after bringing it home, I received a recall notice for the backup camera. I immediately called the service department at Rick Case Volkswagen in Weston, but no one answered. I decided to drive to the dealership to make an appointment and was given another number to ca | Read Full Review
    9/18/2024 12:00:00 AM | DealerRater
  • ★★★★★ mariselva valdes
    | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Marc Kruger
    | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Manfred Fraehsdorf
    | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Tony Parra
    After 7 week i had to personally go and get the parts problem resolved. The timeline for parts and or product support is unacceptable.So you want me to but my next car there? Probably not happening. Of course when i go to buy a car you are all over trying to make a sale,but when there is a problem with the car all i hear is excuses. | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Rodriguez
    Less than two months ago, I leased a VW Cross Sport SUV. Two weeks after bringing it home, I received a recall notice for the backup camera. I immediately called the service department at Rick Case Volkswagen in Weston, but no one answered. I decided to drive to the dealership to make an appointment and was given another number to ca | Read Full Review
    9/17/2024 12:00:00 AM | Google
  • ★★★★★ Robert Cuervo
    Great service. Service advisor very proffessional. | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Sabrina Bennett
    I had a wonderful experience with Gregory Neita, all the paperwork was ready and drawn up for me. Just sign and drive. | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Scott Nortman
    Excellent experience, friendly customer service, very fair price and fantastic used car warranty! | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Mike Ruiz
    | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Nisan Babaev
    Bad experience... trying to squeeze every dollar out of you... | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Usuga
    Great service | Read Full Review
    9/14/2024 12:00:00 AM | Google
  • ★★★★★ C&L S
    | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Bill Deal
    Easy as pie. Very low pressure. Love my new VW. | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ carl Jr. Labossiere
    Beatriz is amazing. She is proactive and listen to the customer. She is one of the best you have at your dealership. | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Gutierrez
    Excellent service!! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ K Karalius
    Walter Chavez is the best! | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Leanet Margarita Rodriguez Cordero
    | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Donald Marion
    I purchased a VW from Rick Case in Weston in 2024. Sales experience was excellent. I just had the ‘check engine’ light come on. I called for service and they said it would be 6 weeks before they could schedule an appointment. I then called my sales rep and he told me to find another VW service center. Rick Case Service is the absolut | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Pilar Blanco
    It is with great pleasure to state that our experience was very positive and absolutely a delight to have negotiated with Christian Joseph. Not to say that Mr. Soda and Mr. Rodriguez were not admirable, because they were very nice and provided great assistance, however, Christian worked w us from the beginning of the car deal and ex | Read Full Review
    9/11/2024 12:00:00 AM | Google
  • ★★★★★ Shahla Nikpour
    My representative H was great and friendly | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Regina Goldshmidt
    I had a pleasure of working with Yana. She went above and beyond to make my experience very smooth. I had a difficult situation but still was able to leave a happy customer with a new car. Yana and Ronald really did everything in their power to make it happen. If I can give 10 stars I would. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Raul Zabala
    | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ salvatore ciniglio
    Excelente atencion. 100% recomendable | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Terri
    The Staff was courteous & professional from beginning to the end. Special recognition to Nilsa for being knowledgeable & attentive---making my overall service experience pleasant & efficient. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ natasha garcia
    Tiffany is amazing!! Professional, friendly and very kind!!! Definitely recommend! | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Chelsi Ali
    | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ Allan Magana
    Excellent customer service, overall experience is always great, friendly staff and very professional. | Read Full Review
    9/10/2024 12:00:00 AM | Google
  • ★★★★★ dkaram
    Top notch. The GM and salesman inc the finance Manager were awesome. They gave me lunch and did a great cleanup on the vehicle. Thank you Karim | Read Full Review
    9/10/2024 12:00:00 AM | DealerRater
  • ★★★★★ Nubia Beltran
    First time I bring the car for service , Very impress with the whole process from the beginning to the end . Joseph took my call and referred me to Mo, very nice and professional both of them. Excellent experience! Thanks and definitely don't go to service my car no were else but Rick case Volkswagen in Weston! | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Cindy Besman
    Enrique Galliani in Weston was very professional. He made the experience extremely pleasant, and I felt welcome and in great hands. So happy about my visit! | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Wendy González
    Good attention. Super fast process and very kind everyone. They understood what our needs were and adapted to us. | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Lynette Spencer
    My salesman Davien was great....helpful and polite. The rest of your team not so much. I called to ask for help on my antenna repair ...your service dept...I was promised by 3 people a call back...I was never called...I came in and was told to park in a spot then they told me to move then as I'm going through to repark I get a dirty | Read Full Review
    9/9/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie Norych
    As always the service at Rick Case was great. This is the 5th car I have gotten there | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Adriana Jurado
    Excelent service, specially when Hugo Alvares is who helps. He assists for your most convenient time and way. Highly recommended! | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Philip Coke
    I recently had a great experience with Rick Case Volkswagen, thanks to Nilsa, their outstanding service representative. From start to finish, Nilsa demonstrated exceptional professionalism and care. Thank you Nilsa for arranging a shuttle ride back to my office which was a tad bit out of range, but she ask her manager to approve it, | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Isa Carolina Capaldo
    Exceptional Customer Service Experience. TAOS 2024 I was really impressed with the level of service I received. The team took their time to walk me through all the details of the different car options available, ensuring that I fully understood the features of each model. They were patient, thorough, and answered all my questions in | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Gabriel Viveros
    Everything was good!. Excellent service ! Mr. Hugo Alvarez is a very transparent advisor! | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Alaina Buemi
    The deal process was quick and easy! In and out and my finance guy Matt was great and Jalen was sweet and attentive! Walked out with a new car that day | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Camille PNelly
    This is my second time at Rick Case Volkswagen and I couldnt have been happier with my new car. Franklin Brenner was amazing and so helpful. He was so easy to talk to that I forgot I was even on a test drive! The car was fun to drive and so was the conversation. Thank you to everyone that I encountered at Rick Case. I will definitely | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Gennady Furman
    Excellent service and wear profession | Read Full Review
    9/5/2024 12:00:00 AM | Google
  • ★★★★★ Lukkee Chong
    Wayne was extremely knowledgeable and helpful in assisting my wife with her decision making. We left with a great deal! | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Kyle Rassmann
    | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Santiago Capriles
    I went in to see options as my VW Taos was up in 5 Months. We were greeted by Wayne, great agent and salesman. He asked me what my number was as we were looking at possible upgrades. We looked at the Atlas over the Tiguan and ID4 and really enjoyed everything about it. Long story short, it being Labor Day sale he worked super hard t | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Mr. D M
    Excellently attended!!! | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Artem Kotyk
    | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ chamlija website
    Tiffany was awesome | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ JC Fernandez5000 (JC)
    | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Salvador Magana
    Great service!!! Mo Diaz keeps you updated with progress and takes time to listen and explain with any questions a customer has. Thank you!! | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Zoe Leal
    The service at Rick Case was excellent. Even washed my car for me. Nilsa was my service advisor and she was super attentive and helpful the whole time and squeezed me in without an appointment. Look for her if you ever need help, she’ll take care of you! | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Manny Gonzalez
    As always Hugo took great care of me. He was incredibly knowledgeable and took the time to explain everything that needed to be done to my car. It’s very difficult to find reliable and honest service advisors in this town, but Hugo is definitely one. Service wait area is clean, free WiFi and has a cafeteria. Car was delivered clean | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Steve Miller
    What a horrible experience. They lower you in with promises that they not standing up to. I made an appointment with a sales person, the person that made the appointment with me was not even there when I arrived in time to my appointment. The friendly young man that then dealt with me instead didn’t have the information I gave the fi | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Nora Rosana Castro
    Excelente la atención y muy buen trabajo , las chicas super atentas muy conforme estoy | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Roland Schambach
    | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ ???? ??????
    | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ Flores Cheng
    Don’t go there to buy a used car because they won’t check availability although you make appointment an hour ago! | Read Full Review
    9/2/2024 12:00:00 AM | Google
  • ★★★★★ sugwatslim
    I wanted to take a moment to express my gratitude to VW Weston’s Service Center for a quick and effective repair of my vehicle. They held their part of the 100,000 mile warranty and even gave me a really cool loaner while the vehicle was being repaired. Shout out to Tiffany who was my service rep for great customer service and commun | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ JOHN-CARLO LOPEZ
    Had a great experience! I recommend Christian, my salesperson at VW. He was extremely attentive, informative and helpful to what we were exactly needing. He even helped deliver the car to our residence. I truly thank him and everyone at Rick Case VW for making this experience a great memorable one. Thank you! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Bárbara Macrobio
    Excelente servicio, la atención muy buena y personalizada. | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Victor Gimenez
    This is the best place to buy a car definitely, Marcos and Franklin is is excellent! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ joseph glasser
    Great service and Hugo was fantastic. Thank you! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Julio Enamorado
    My Service Advisor (Mohammed) was professional, courteous, and super informative, and most importantly trustworthy. | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Donald Candage
    My service writer, Hugo, is excellent. | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Victor Coronel
    Great customer service. Clean facility. I always leave this building with all matters solved. The best customer service ever !!! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Margie Rodriguez
    It was a pleasure dealing with such a professional group of people. It was the best experience we have had in leasing a car. | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ eduardo gomez
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Ariel
    | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Volkmar Torben Neudoerffer
    Gregory Neita is a consummate professional who takes his role at Rick Case very seriously. From my experience, he is a man who values correctness, ensuring that every detail of the sale is handled with precision and care. If you’re looking for someone who will get things done right, on time, and in an orderly manner, Gregory is defin | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ J Quinto
    Always a great place to visit, Walter is an awesome guy, efficient and professional. You guys have a great asset at Rick Case. Thanks! | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ David Ciriaco
    The service was quick and done right. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Zeida Canet
    Great service. The staff is friendly, the work is complete and done right. Thank you to Tiffany and the mechanics staff! | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Ocque
    Great service! | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Alex Barraza
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Pedro Diaz
    Amazing attention! Fast, always with a smile. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Elisa Labrada
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Javier Tejeda- Vera
    | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Andrew McBean
    Davion Brown, the VW Product Specialist, at Rick Case Volkswagen was awesome!! He was extremely patient. It was a great experience. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Brandon SlowRolla
    The entire process from start to finish was smooth, quick, and very professional. Muhamad, Karim and Alex all played a huge role in making the purchase of my 2024 GTI stress free and fun! I cannot express enough how well they all operated to support me and not sugarcoat/hide any details before I bought the car, which by the way, I ab | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Joseph Espaillat
    Honest and precise with prices. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Flores Cheng
    Don’t go there to buy a used car here because they won’t check availability although you make appointment a hour ago! | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Fernando La Rosa Cafferata
    They made me wait for 2 months for an appointment for a check engine light. Now they say the car needs to stay for 2 days for the diagnostic. How is it possible that although they know I'm bringing the car 2 months in advance they can't arrange for diagnostics to be done in a couple hours? On top of that, they can't provide a loaner | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Peter Martin
    Rick was fantastic. My DSG transmission feels like new ! | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Jose Leonardo Albanese
    La atención y el servicio que me prestó Moe Díaz, fue muy eficiente | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Mercedes Bendezu
    Omg the two ladies were Exceptionally great ! Helpful, nice and my car was clean love it | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ luis calderon vega
    4 horas para un cambio de aceite teniendo cita es intolerable. | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Fernando La Rosa Cafferata
    They made me wait for 2 months for a check engine light. Now they say the car needs to stay for 2 days for the diagnostic. How is it possible that although they know I'm bringing the car 2 months in advance they can't arrange for diagnostics to be done in a couple hours? On top of that, they can't provide a loaner until diagnostics | Read Full Review
    8/28/2024 12:00:00 AM | Google
  • ★★★★★ Ana Maria Angobaldo
    | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Gutierrez
    If you don't mind to waste time dropping your car for routine services. This is the right place.... make no sense you have to spend more than One Hour just for the guy in charge of tour service, the know in advance what the car need specially when is your 2nd service. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Robert Bezerra
    | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ gregory ortega
    Jorge molina is absolutely professional and courteous throughout my appointment for a replacement part, and was very attentive to me and my needs without hesitation. Highly recommend going to Rick Case top Notch car dealership with great service. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ John Coates jr
    Best Experience I have ever had purchasing a new vehicle, From Salesman Jalen Johnson General Sales Manager Daniel Flores and Finance Manager Julio Rodriquez All three were fantastic, Highly Recommend all three of these gentlemen | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Dan Schaeffer
    Everyone there was very helpful and mindful of our concerns. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Leonardo Agrelo
    Great place, and John Castro did a great job. He was really attentive and took good care of us, sat down, listened and tried really hard to deliver. Thank you. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Arthur Loughran
    Brought a used car here after I bought it from a neighbor for a check. Mo was very helpful and squeezed us in after I showed up on the wrong day for my appointment. Car is running great. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Mariella Jurado
    Excellent service | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Rosie Prieto
    Faruque and Julio were amazing. | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Andre Sartin
    It was fine | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Juan Roque
    | Read Full Review
    8/27/2024 12:00:00 AM | Google
  • ★★★★★ Shirley Luciano
    Best employee Tiffany in service ?? | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ sugwatslim
    I purchased a 2020 Volkswagen Atlas back in July from this location. When I first purchased the vehicle, my salesman who’s name I won’t mention allowed me to take a test drive. I explained to him that I noticed the inability of the vehicle to pick up enough speed. He did not seem to care, and his response was to just press the gas, a | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ B N
    I had an excellent experience Davion and Anthony were absolutely wonderful . Thank you for my new car ! | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Selema Campbell
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Daniel José Rodas Torres
    Excelente atención | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Norma Lee Garcia
    | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Lauren
    They try to upsell me on new rotors and pads for my car that has 12,000 miles. They stated it’s because the 2021 Jetta models specifically have “premature wear”. That sounds like a manufacturer’s defect and should be covered under warranty. I’m Not going to pay $500 to replace the brakes on a leased vehicle that hasn’t been driven mo | Read Full Review
    8/25/2024 12:00:00 AM | Google
  • ★★★★★ Yosuan Hernandez
    | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Freddy Julian
    | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Troy Currier
    My car was fixed very well and quickly at Rick Case VW. My service rep Moe did a great job keeping in contact with me with daily updates during my 11 day repair. Would recommend | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Gonzalez
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    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Alina Segura
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    8/23/2024 12:00:00 AM | Google
  • ★★★★★ mehling gilbert
    Tiffany is a rock star! Service staff are the best. | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Carolyn Soca
    I had an amazing experience at the Volkswagen dealership in Weston! From the moment I walked in, I felt welcomed and secure. The team there truly knows how to make their customers happy, offering beverages and snacks that make you feel right at home. I had the pleasure of working with Jaylen, a fantastic sales advisor who was incredi | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ P Salas
    Great customer service. Service Advisor Beatriz is very professional. | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ sugwatslim
    I purchased a 2020 Volkswagen Atlas back in July from this location. When I first purchased the vehicle, my salesman who’s name I won’t mention allowed me to take a test drive. I explained to him that I noticed the inability of the vehicle to pick up enough speed. He did not seem to care, and his response was to just press the gas | Read Full Review
    8/23/2024 12:00:00 AM | Google
  • ★★★★★ Ale Garuti
    excellent service, was efficient, in time and manner. Amazing, always delivering as promise. Special note to Tiffany as she is amazing delivering the promise. Cheers!!!! | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Jewel Varley
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ slav mikhailov
    Super city for any job | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Yesenia Fernandez
    Let me preface by saying that the leasing process with Rick Case was seamless and easy. Everyone was great from start to finish. If this review was based on that process alone it would be a 5 star. However, my issue is with the service department. As no nonsense and easy the leasing was, the service department and its staff leaves | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Diana Blatter
    We came in to trade in a very low mileage Tiguan and we’re looking for the same car 2024. Jay made sure to find our preferred color and interior. It was a very smooth transaction and a very pleasant experience with both Jay and Marcos. Thank you and highly recommend. | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Dzhastin Kiselyov
    | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Oscar Ortega
    Dropped my car off Friday morning…wasn’t looked at till Monday afternoon and they didn’t address any issues because the advisor forgot to add it, all that was done was a 10,000 mile service on an electric car that probably took them 10min. | Read Full Review
    8/20/2024 12:00:00 AM | Google
  • ★★★★★ Maria Garcia
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    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Isabel Laricchia
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    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Osiris Hidalgo
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    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Reina Rojas
    Haciéndole el servicio al carro que esta aun en garantia . Buena atencion | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ wilson gouveia
    What an amazing experience ! Sales Manager took his time to explain me and my wife the whole process. The customer service at this store is unbelievable, they treat you like family. I highly recommend this dealership for anyone who are looking to buy a new or used car. | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Gabriela Vidou
    I always get impeccable service at this location | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Gonzalo Gonzalez
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    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Felix Borges
    I did not visit your service center, I wonder how you have my email address and linked a car to my profile without my consent | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Becerra
    Excelente servicio | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ David Tokarz
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    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Fabricio Furlani
    Perfect service! | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Orlando Aleu
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    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Dadomo
    I have been coming to Rick Case for 11 years service department. I have had the most wonderful service manager. Tiffany was so professional | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Jerald Paul
    My experience with Rick Case Volkswagen today was great. I was there in and out. Customer Service was AMAZING. | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Nick D'Arpino
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    8/15/2024 12:00:00 AM | Google
  • ★★★★★ JURGEN BAUER
    | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Andres De Armas
    Strait to the point when selling a car ???? Cesar help me through the whole process and made it a pleasant experience. | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Kittym Quiros
    From the time of arranging my appointment to the date of assisting the appointment, I was given great service at Rick Case VW dealer. Nilsa Seda, was very diligent and cordial while taking care of the service appointment scheduled for my VW Tiguan. I appreciate all the proper and very cordial communication that the service department | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ ben barrocas
    Great service advisor. Nice clean car at the end. | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Jen De Carvalho
    If i could give more than 5 stars I would! Jorge, the service manager, went above and beyond for my car. He delivered not so good news initially but spoke very professionally and with empathy. He worked to resolve my car problem and personally made sure my car was running fine in the end. I have been taking my VW to this dealer and w | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ ALEX POLO
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    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Luis Lims
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    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Nathan Johnson
    Truck runs like new! | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Javier Montenegro
    On time service. Very friendly staff | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Joel Triana
    Very professional service from the moment I arrived and throughout the entire process. Ask for Wayne, he is an amazing sales professional. | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Steven Leigh
    | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Leonardo Padron
    Sales person was good | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Szasz
    2024 Atlas SE successfully serviced for backup camera software upgrade. Inspection & fluid refills were done fine. However, service order stated tires were refilled to 36lbs, but the tires showed 32 lbs when checked in vehicle status screen. | Read Full Review
    8/13/2024 12:00:00 AM | Google
  • ★★★★★ lorena serrano
    My sales man Milton was very helpful and very professional. Marcos in finance and the manager Anthony were amazing and very honest. Overall a great experience !!!! | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Szasz
    | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ ????? ?????
    | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ Juliana Palacio
    Pedro was the best sales person we have had. Very helpful, understanding, patient. Not at all pushy but very professional. Looked at every option we requested and made our experience less stressful even though we had 2 little ones with us. Carlo with financing was also very helpful and patient. Have purchased 4 cars at this same dea | Read Full Review
    8/11/2024 12:00:00 AM | Google
  • ★★★★★ Debra K Baylinson
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    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Pooja Joshi
    Been there twice and great experience each time with my advisor Nilsa ???? | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ M
    July 4th, 2024. I visited Rick Case VW. My Sales rep was Mr. Johnny Duhn. Johnny immediately made me and the car buying experience very comfortabe. When Johnny asked about the model that I was interested in, he walked me directly to the Cross Sports.(and there were quite a few). He educated me on the 2024 features/changes/improvem | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Miguel Taylor
    Good service, but nobody call me as they told they will, i had to call aferer 4 hrs | Read Full Review
    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Anita Levy
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    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Alvarito Atencio
    Excellent experience with Volkswagen service, Beatriz Pérez helped me quickly with a warranty on my car, and they resolved it in less than a day. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Mark K
    very easy. low pressure. Good value | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Javier Lugo
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    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Elyse Schwartz
    I had a GREAT experience with Rick Case VW! Everyone was so helpful and so friendly. Super easy process. Thank you so much Yasser, Jalin and Odaine! I love my new Taos! | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Fils-aime Augustin
    I took my Wife SUV There and Tiffany was VERY HELPFUL THANKS… | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Robert Dingman
    | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Warren McGregor
    Once again... Tiffany took care of me and I'm absolutely pleased with the service... | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Gunther Torriani
    I received prompt and excellent service at Rick Case on my 2024 VW Atlas. I would strongly recommend them. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Luis Franco
    Everything was good. No complaints. Nilsa Seda, is doing excellent work. Thank a again. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Richard Kohler
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    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Pedro Placeres
    | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Dema Seoane
    For over 10 years, Walter has taken care of me during my car service, and always goes above and beyond. Thank you for your incredible work and costumer service. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Humberto Del Portal
    The best costumer service..high standards in service and human interaction with the customers..thanks for everything | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Marta Domenech
    Very friendly and on time. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Cheryll D
    Walter is my service man and always great to deal with even though it takes FOREVER to get an oil change done (got there at 9am on a weekday and still not done by noon)…smh. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Russ Seifter
    I needed to get my Volkswagon Atlss serviced to get the code turned off for the airbag. At first, I was told there were no appointments gor about a month and a half. I brought the car in at 7:30 AM, and it was done the next day. They replaced the airbag, and I wss pleased that the work was completed. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Linda
    Why doesn't anyone answer the phone? Been trying to get some information on the car we just bought from you. I will change my review when someone calls me back. So disappointing. | Read Full Review
    8/9/2024 12:00:00 AM | Google
  • ★★★★★ Raul diaz
    | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Velez
    Great service | Read Full Review
    8/7/2024 12:00:00 AM | Google
  • ★★★★★ Ruth Rohrbaugh
    Amazing Experience working with Kevin and Sales Manager Mr Longouri to Finance Team and the Service Team. Every one worked together to ensure our shopping experience for a Tiguan . I highly recommend Rick Case for the amazing inventory selection , personalized family shopping experience to to car excellence that VW is known for. Ask | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Narmin Padamsey
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    8/5/2024 12:00:00 AM | Google
  • ★★★★★ 305 RN
    Five star service from the ease of booking the appointment to the actual service appointment. My advisor Hugo was great! He paid attention to all my concerns and was very detailed providing me with updates while I waited for my car. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Freddy Rivero
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    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Jorge Ochoa
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    8/5/2024 12:00:00 AM | Google
  • ★★★★★ fausto mas
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    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Jesse Kahn
    Rick Case is the best. This is the only place to buy a VW. 100% worth the trip if you are far. The price and selection cannot be beaten. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Loretta French
    My husband and I recently purchased a 2021 VW Tiguan. Our salesman Davion Brown was awesome! He was so patient with us,worked with us and was so incredibly accommodating! He should be considered top salesman! I would recommend him to anyone interested in VW! Davion you are the best! We love our car! Thank you! Lorrie French | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Angella Grant
    Great service. Thank you Mohammed for a great service experience. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Yinet Rodriguez
    | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Yana Puzanova
    10/10!!! Alex really nice! I really grateful him, always in touch with you, the same day delivery!! High quality service!!! | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Gary Seeberan
    I've had problems with my VW Atlas from day one with the braking system, the safety sensors, and the auto start/stop system. My maintenance rep has been amazing trying to assist me throughout my challenges. I recently had more problems, and the managers at Rick Case advised me to trade in the vehicle for a new one. I'm so disappoint | Read Full Review
    8/4/2024 12:00:00 AM | Google
  • ★★★★★ Michael Ayala
    Great service from the moment you pull in, till the moment your vehicle is returned to you upon completing the maintenance required. My advisor was super genuine and professional. Thank you Rick Case Volkswagen for your continued World Class Service! ???? | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Gustavo Soto
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    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Bobir Avliakulov
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    8/3/2024 12:00:00 AM | Google
  • ★★★★★ kimberly c
    Tiffany was super helpful and the staff was very friendly. | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Oscar Moreno
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    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Alex Fisher
    Horrible Told to bring Carin for recall Did so but they didn’t have part Wasted time Customer care????? | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ martina schmied
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    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Loriga
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    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Scott King
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    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Diana Tabares
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    8/2/2024 12:00:00 AM | Google
  • ★★★★★ ??????? ???????
    | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Tasha Bond
    Great car dealership with wonderful and attentive staff. | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Amy Pelegrin
    Gonzalo was fantastic! Patient and informative. Could not be happier with my new Volkswagen. | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Rafael Lopez
    Awesome service Thank you so much Walter! | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Theofanis Zolotas
    I went to Rick Case VW for the 10,000 mile service on my 2024 VW JETTA. Walter,the service advisor,was experienced and courteous but I felt a bit rushed and not adequately attended to on two issues : 1. I noticed a few nicks on the left front spokes of the rim and asked if anything can be done about it. I left the dealership without | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Rafy Negron
    Definitely recommended here is a best service in the world Cesar taking care of me for two cars 1 Tiguan and 1Volkswagen Passat. we are planning my third one in November. Customer service is the best from the point that you just walked the door. Everybody is happy everybody working and they know how to take care of the customers Ces | Read Full Review
    7/29/2024 12:00:00 AM | Google
  • ★★★★★ Mike Yadon
    We were very pleased with our experience! My 18 year old daughter needed a new car. Pedro our salesman was very kind, professional, and personable with us. The car she picked was pre-owned. There was a few issues with the vehicle that we wanted to be fixed before signing papers. Pedro made it happen for us and kept us in the loop wh | Read Full Review
    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Elite1 Safety Corp.
    I am incredibly disappointed with the lack of customer service from this company. After leasing a vehicle from them for a year, I am now experiencing issues with the AC and have been told I have to wait two months for an appointment, despite it being the middle of summer and having health issues. I have reached out to speak with the | Read Full Review
    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Ulysses
    if you like being lied to and then your time wasted, you found the place. bogus 10yr/100k warranty. Bogus fees on the contract. what a waste of my time. | Read Full Review
    7/25/2024 12:00:00 AM | Google
  • ★★★★★ Mary Ellen Del Valle
    I've always been a fan of Rick Case dealerships, but our newest experience with Rick Case Volkswagen was the best ever! My son purchased a 2021 Accord on Saturday, 7/20/24, and we had the immense pleasure of working with their newest salesperson, Ohmy Rivera. Ohmy is the best salesperson ever! Kind, caring, and very knowledgeable | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Damon Morgan
    I have purchased 3 cars from Rick Case. I never had a bad experience up until recent. I purchased a Honda Civic about 1 month ago. I came with my Navy Federal Pre Approved check and purchased the vehicle. I also added the tire package to my purchase for warranty information. After the deal was closed, I NEVER received the warranty in | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Luis Roberto Martínez Del Barrio
    Great costumer service, Jhon Castro is an outstanding salesman. | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Reed
    Very pleased with their service. | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Michele Lorito
    I’ve leased 2 VW with them and experience was good (some hiccups along the way)with both from sales to financial advisors but my service advisor Tiffany is absolutely amazing! She does her job with professionalism and courtesy. She cares about her job and it shows. She’s been my service advisor since day one and couldn’t ask for a be | Read Full Review
    7/19/2024 12:00:00 AM | Google
  • ★★★★★ Michael Ginsburg
    | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ pablo javier sancho
    Really a rewarding experience!!!, we went to see a used car and ended up buying a 0 km car!! Thanks to Cesar Gallego and his boss, who without hesitation, looked for different alternatives that met our needs and our economy!! Cesar!!! a great salesman and person, who advised us like no one else and managed, in 2 hours, for us to leav | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Luis Ruiz mendieta
    | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Margarita Fernandez
    | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Tami Caciarmao
    I love this place. It’s very fun and upbeat. Everyone is so friendly great music, great hospitality, great people great atmosphere and I am absolutely in love with my car Atlas Cross Sport ?? Shout out to Isaiah, Faroot and Matthew. Just an amazing team. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Alex
    As a business owner that also runs a Service center in a different industry, I wanted to express that my recent experience with Rick Case VW was one absolutely outstanding. Left my vehicle Sunday where I was instructed by the host to drop off keys in a service request drop box. Tiffany reached out to me early Monday via text with s | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Stephanie Melendez
    Excellent service | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Ozzie Hernandez
    | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Velasquez
    Amazing customer service. Jhon Castro is the best salesperson, he worked with me to get the best deal. He did everything well and I will definitely go back to Rick Case VW. Everyone there is nice.Daniel the Manager helped me a lot. Already 14 cars with Rick Case. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Alex C.
    | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Karl Kapadia
    RICK CASE VW SERVICE SUCKS. I made an appointment to have the car serviced for a simple Oil change. The Appt was at 11. 00 AM. The service advisor stated that the appointment was to see him and not for the service on the car. Apparently they do not understand the meaning of APPOINTMENT. The actual time to perform the service would ta | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ sky lark
    Service department is too awkward unprofessional they never ?? take care of your car always waiting customer too long without any loners, no matter how long will take no one know what’s going on until they find out but financial department charge you money ?? already when u lease it but they don’t have loner car be careful with this Vo | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Christina Saikali
    Avoid at all costs. Called about a specific car I saw on their website. Spoke to Sebastian regarding pricing and fees, etc. He was very upfront and transparent. His manager, Kim, called me shortly after to continue discussions and she recommended a second vehicle in addition to the one I called about. We discussed pricing and I told | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Tatiana Quintero
    Great service with Walter! | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Fabio Tramonte
    Tiffany Kohler is always great. Always transparent about what the have to do my car, and is clear on communication. Service is always top notch ???? | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Pablo Jackson Underwood
    I had to return the vehicle the day after I bought it because it had problems with the engine and I definitely did not want that car after that problem, I am given five stars because when I returned the car, the seller (Milton) took care of everything gave me a loaner until they had another car available for me, he understood all the | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Juan Cepero
    Tiffany my service Advisor is Awesome VW is Awesome Thk U Rick Case VW of Weston ?? | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Gloria Ocque
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    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Jorge Toledo
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    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Tahseen Othman
    I just got my new car from Rick case and Muhamad was my great salesman he helped me a lot and make me to choose my amazing car . He was so helpful and he delivered the car to me thank you Muhamad for everything | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Elsie Jhones
    Had a little problem with my car and they let me come in the next day took care of it great service Thank you you Daniel Flores and Nilsa | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Nevin T
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    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Julio Sardi
    Exelente atención de los venderores en especioal Mauricio y el señor que me atendio las tres personas que me atendieron muy bien exelente trabajadores y muy atentos | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Lynne Naso
    Rick Case Volkswagen has the best service department, Walter Chavez is amazing, personal and knowledgeable. Now I have purchased a certified preowned with Enrique in sales, and he was also amazing! The best. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Davlatmand Okulbekov
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    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Theresa
    Excellent service!! Made buying a car a quick and easy experience. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Cristina Marcela Galvis
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    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Munir Manjiani
    Karim kassim and Farooq went above and beyond to provide assistance with the purchase of my new 2024 VW Taos. They were very professional, courteous and made me feel like family. Thank you for an exceptional car buying experience. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Claudia Ortiz
    Excelente servicio. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Omar Castillo
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    7/12/2024 12:00:00 AM | Google
  • ★★★★★ GILBERTO LOPEZ
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    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Chrystian Cueva
    Excelente servicio y atención al cliente... | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Carola Ochoa
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    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Salomon G Amador PA Broker Real Estate
    Very bad service ! A salesperson named Maria Mazala was super aggressive and rude and the manager did nothing to calm her down. They gave me a vehicle and the second key to my car, no one knows where it is. The dealer is a disaster. The attention in general is terrible, I do not recommend it. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Johanna Noveron
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    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Yma Gonzalez
    My service advisor Nilsa is the best. Always working above of all. | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Titania Grant
    Great experience so far! | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Mercedes Rubio
    I have a very good expirence. Everyone was very nice and they explained everything very good | Read Full Review
    7/11/2024 12:00:00 AM | Google
  • ★★★★★ Alex Kakouris
    What a joke. Bought a certified pre owned vehicle last year and I’ve had countless issues with the car. When I took my car in for a routine oil change, the check engine light came on the day after and I had to take it back in. Turns out they didn’t actually fill my oil tank completely. Seriously? What kind of service operation is thi | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Sonia Agustin
    Booked an oil change appointment for 1pm, showed up time… 3 ??hrs STILL WAITING. Don’t waste your time coming here. | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Melissa Bell
    This is, hands down the absolute worst experience in purchasing a vehicle I have ever had. Over the course of 2 weeks I had been ignored by phone, text, and emails, while attempting to purchase my leased vehicle. Only until I spoke with the General Manager of the dealership did things finally get moving along. I was finally able to p | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Paul Bhadha
    Friendly, cooperative management. Eager to help with issues. This is the largest VW dealership in South Florida with lower prices since they do business in volume. | Read Full Review
    7/6/2024 12:00:00 AM | Google
  • ★★★★★ Mariana Gripaldi
    Service department is un reliable, they’re always backed up and never have any service vehicles available to accommodate customers. My vehicle was in service for almost 3 days for an oil change and tire rotation along with some other things checked. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Michele Lorito
    I’ve leased 2 VW with them and experience was great with both from sales to financial advisors but my service advisor Tiffany is absolutely amazing! She does her job with professionalism and courtesy. She cares about her job and it shows. She’s been my service advisor since day one and couldn’t ask for a better person to deal with. S | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ IKOMEL BERRY
    I want to give a huge shout-out to Mohammed Diaz at Volkswagen's dealership for the tremendous job he's been doing servicing my car. Mohammed consistently goes above and beyond to assist with any needs I have, providing exceptional, up-class service every time. His dedication and attention to detail make every visit a positive experi | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Sebastian Chande
    No communication about the status of the car I took in for service. No acknowledgement of the specific issues I took it in for. | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Felix Martini
    My Dealership ?? | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Julio Martinez
    My after sales experience has been really bad. I lease a 2023 VW ID.4, since the first week the car has display issues and there is a recall with no fixing date causing that failure. The car is asking to be serviced and the battery is not sustaining the correct range (275) when is charged in 100%. I called 4 times and leave messages | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Evelyn Leigh
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    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Maria Jesus Diaz Ferretti
    Nilsa Seda nos atendió de forma espectacular, comprendió la urgencia que teníamos e hizo todo lo posible por ayudarnos. En todo momento estuvo atenta a actualizarnos sobre el estado del arreglo del vehículo y atendió oportunamente nuestras llamadas. Excelente servicio de Nilda, hizo de una emergencia desagradable una muy buena experi | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Manuela Correa
    Excelente servicio por parte de Moe! Muy atento y amable | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ John Sanchez
    It was fine. I wish I had at least one update in my day letting me know something AND what the hell is it with all service providers? Take off all the hanging chads on your key, mirror and floors! I’m busy enough, now you give me trash to take out? | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Jack VM
    I have had a really bad experience and feel that I’ve been intentionally lied to. I’ve had issues with every interaction and do not want the vehicle anymore, but of course I’m stuck with it. Every time I drive my car it’s a reminder of how bad I was ripped off and I feel like a sucker. It makes every drive in to work a little worse. | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Robert Tedesco
    non better ! Tiffany and her staff are absolutely amazing which is why we bought five cars from Rick Case | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Ron Reeves
    It was overall a good experience | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ JUAN VILLA
    I recently took my vehicle to Rick Case VW for maintenance, and I had a fantastic experience. We were assisted by Nilsa Seda, who took the time to explain all the services clearly and thoroughly. She was very attentive throughout the entire process, even ensuring we had transportation home. When it was time to pick up the car, it was | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Dr Who
    Very professional | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Raisa Kazazian
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    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Michael Pitter
    Davion was very professional and very straight forward which made the purchasing process painless and stress free. I would definitely recommend him to my friends and family. | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Jerald Paul
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    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Darianna De Leon
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    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Denise Masak
    I had a great experience. The car was ready in the time frame I was told and I received a free car wash as well. My service rep was very friendly and accommodating. | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Martha Cardenas
    Very professional, empaty, good service. Thank you | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Jacob Krzyzaniak
    Took my atlas in for a warranty part repair. The service advisor went above and beyond in helping me resolve the issue. Throughout the whole ordeal she contacted me with updates along the way. Not only did they fix my repair they replaced other items that needed it. I was very pleased all around. -Kris K | Read Full Review
    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Abdool Rasheed
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    6/15/2024 12:00:00 AM | Google
  • ★★★★★ Kaitlynn Herrera
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    6/15/2024 12:00:00 AM | Google
  • ★★★★★ ymell camino
    I had a great experience with Volkswagen in this time , I went with my car because I had a bad panel control signal driving .my car and it’s no respond with speed . I received quickly attention by the agent Nilsa who was so kind and respectful until the end of the process . | Read Full Review
    6/13/2024 12:00:00 AM | Google
  • ★★★★★ Jeyrom1981
    I’m very frustrated about my last experience with VW Rick Case. I bought 2 cars Tiguan 2023 and Taos 2023, I have problems since the beginning and one year after, the only reply I have “We Don’t know”. They kept 3 weeks the TAOS and they said “We Don’t know”. I can’t count how many time I came to fix problems I had with these 2 cars. | Read Full Review
    6/13/2024 12:00:00 AM | DealerRater
  • ★★★★★ Divine Cardona
    Our salesman Wilson was great from the very second we walked into the store. Ronaldo also took amazing care of us, treated us like family. 10/10 experience and will purchase from them again | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Bradley Lacruz
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    6/12/2024 12:00:00 AM | Google
  • ★★★★★ mardjan garcia
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    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Jerome GARCIA
    I’m very frustrated about my last experience with VW Rick Case. I bought 2 cars Tiguan 2023 and Taos 2023, I have problems since the beginning and one year after, the only reply I have “We Don’t know”. They kept 3 weeks the TAOS and they said “We Don’t know”. I can’t count how many time I came to fix problems I had with these 2 cars. | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Oleg Oleg
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    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Ellen Pineda
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    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Jimmy Lanssens
    Great service. Excellent customer experience | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Frederick Wolf
    Excellent customer service! | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ milagros Lugaro
    I believe I can write forever on how wonderful the entire team Moe Diaz was my service manger and Service Director Albert were both beyond kind , a-tentative… My biggest complement is how inclusive I’m a Educator and my speciality is in Autism and I saw with my own eyes several people working with other people with pure kindness, pa | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ julio mata
    Outstanding customer service. Tiffany and Thais were great, thank you!!! | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Athia Da Silva
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    6/11/2024 12:00:00 AM | Google
  • ★★★★★ A Rod
    Fast, friendly, and affordable. I bought my CPO Atlas here 4 years ago and have had a great experience with Walter and Tiffani in the service department each time. The complimentary shuttle is also very convenient. I always feel taken care of here. | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Alani Cubilla
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    6/10/2024 12:00:00 AM | Google
  • ★★★★★ Joni Beane
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    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Angela Vallecilla
    Very friendly and fast service | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Juan Castillo
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    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Laura Nunez
    Great place. Great variety of cars. If you need a car I strongly recommend this dealer, ask for Mauricio, could not be happier with his help, assistance and professionalism. | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Gonzalo Recondo
    Excelente atención de Gonzalo y todo el equipo, todo claro, rápido y eficiente | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Carolina Puerta
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    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Lucrezia Kuzmovich
    Our Service Advisor Moe was very knowledgeable and helpful, even following up after our visit. Thank you. | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Matt Wallace
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    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Rodrigo Alonso Martins
    Great effort put in place by Enrique Galliani from the Sales Team! Outstanding deal also made! | Read Full Review
    6/7/2024 12:00:00 AM | Google
  • ★★★★★ David Fernandez
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    6/7/2024 12:00:00 AM | Google
  • ★★★★★ Roxana Cruz
    Gonzalo and Julio deserve a raise. They treated me with the upmost respect and got me the best deal. I went through 5 dealerships in 5 days and took a chance driving 50 miles to this dealership. I would travel 100 more for the experience I received. Thank you. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ kat jurgensen
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    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Nilo Bezerra
    Excellent job from service representative. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ roberto sardinha
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    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Maricarmen Rozas
    Very good, Nilsa super professional and kind. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ ???????? ????????
    | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Pam Scopino
    Very easy, smooth experience. Mo is great! Helpful, knowledgeable, and made the car buying experience not so horrible. 10/10. Love my new car! | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ tiziano senese
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    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Cora Rodriguez
    I had made an appointment in advance and still had to wait three hours just for an oil change. The estimated wait time I was given was two hours. Would not recommend this service based on a lack on dependency and timeliness. | Read Full Review
    6/6/2024 12:00:00 AM | Google
  • ★★★★★ Mariela Hernandez
    Excelente customer service. Quería resaltar la desmedida amabilidad del señor Enrique Galliani. Muy profesional en todo y muy explicativo antes, durante y al final de nuestra compra. Asi q les sugiero un appt con el si desean sentir confort en toda su estancia en un dealer | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Jose Alberto Aguila Martell
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    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Steve Pine
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    6/5/2024 12:00:00 AM | Google
  • ★★★★★ jessica castellanos
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    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Leonor Cabrera
    Great Service and it was an easy negotiation, they honored their website promotion I had and overall didn’t take a long time. Thank you Christian (sales) and Matthew (finances) | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ ruben vidal
    Took the Volkswagen in for an oil change without an appointment and the service was great. The car was ready in a couple of hours. Tiffany was on top of the entire process and she had my car cleaned and ready to go when I picked it up. | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Fatima Khasanova
    Excellent service! Nilsa is amazing, always very helpful and honest. | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Maria T Monro
    I recently had my car serviced at this dealership, and I cannot express enough how impressed I was with the experience. From the moment I walked in, I was greeted by friendly staff who were eager to assist me. The service advisor was incredibly knowledgeable and took the time to explain everything that needed to be done to my car in | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Enya Vilahomat
    We loved the experience of buying a car there , our seller Christopher Joseph was amazing and also Aysel . Recommended 100% | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Ignacio Sanchez Cubas
    I went to refinance my lease with a payoff of $11,800 and I ended up refinancing $16,400 of the increase. I only authorized $2700, the rest was put as profit, hiding the final payment, they only show you the monthly payment and my surprise came when I received my paper financing by email. Don't make my mistake of not checking before | Read Full Review
    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Debra DeBruyne
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    6/5/2024 12:00:00 AM | Google
  • ★★★★★ Clotilde Clerisier
    I had a great experience and my sales man was Johnny Dingh and he was excellent and came back and purchased two more vehicles from same sales man. One of my vehicles was paid cash. Anybody goes to Rick case ask for Johnny he will take care of you. My name is Darline and I will vouch for him anyday. | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Jorge S
    Excellent customer service, go see Franklin if you’re in the market for a vehicle. | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Diana Charris
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    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Danilo Mejia Medrano
    Very attentive and professional Staff From the initial call to set up the appoiment, welcomed in the Showroom by the General Manager Karim and great service from Beatriz (Service Advisor) taking care of your car and even the Porter open the door for you and handle you the key with a friendly smile. I could give 10 STARS if there was | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Assaf Ben Shoshan
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    6/3/2024 12:00:00 AM | Google
  • ★★★★★ ????? ?????
    | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Marcio Silva
    The best VW dealership in the United States of America! | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Yuen Kam Suen
    The service advisor provided good service and right on time | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Mariela Hernandez
    | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Kolos Schumy
    Total nightmare. Bought two brand new VW here and leased a third new car. They are the most selfish, ignorant and unprofessional car company I ever met. They have zero appreciation for loyal customers. Can't wait my lease up and will write a long report to VW america to take away the right from this company to sell cars. They telling | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ jose paez
    Worst experience ever. We had 2 vw atlas. Several mechanical and electrical issues on both with no response from the dealer. we have to wait months to get the vehicles repaired. Almost impossible to get a loaner. HIGHLY RECOMMEND AVOIDING Volkswagen and specially this rickcase in weston. Both of my SUV’s experienced multiple issues | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Kathy P
    Walter is a very reliable service advisor, he takes care of my Tiguan, It had several issues but he addresses all my concerns since day one, he always was very courteous, professional, and informative to fix it. he double-checked for other points to be sure that everything was working properly. he did make the services experience the | Read Full Review
    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Peart Eustace
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    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Mora
    Getting my leased vehicle serviced is always a good experience. The staff is always so friendly and welcoming from the service greeter (Maria), to our very professional and diligent service associate (Walter Chavez). | Read Full Review
    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Alani Cubilla
    Our overall experience with Rick Case VW was great. Very professional, efficient, and transparent. Johnny was amazing and met my needs along with Jim who helped finalize a great deal. I walked away happy with my 2024 Crossport and returned two weeks after to purchase another car for my mom. Once again walked away from their doors sat | Read Full Review
    6/1/2024 12:00:00 AM | Google
  • ★★★★★ Marcial de Sautu
    Poor managers service. | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ peter theis
    Did "ABSOLUTELY NOTHING" Now must reschedule to do it all over again - OVERDUE FOR AN OIL CHANGE/TIRE ROTATION + HAVE COMPUTER PROBLEMS CAUSING SAFETY ISSUES TO MALFUNCTION & STILL GOT WATER LEAKING INSIDE THE VEHICLE & other issues which I am attempting to deal with !! YOU DID NOTHING & I wish I could give you 0 stars - TOTAL FAILU | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Roberto B
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    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Keller King
    Great customer service | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ ORLANDO DONATO
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    5/30/2024 12:00:00 AM | Google
  • ★★★★★ benita y lopez
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    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Gsis AnJuan
    I had Tiffany as my service advisor. She was efficient and professional. Thais was my shuttle driver. She is very nice and has a great work ethic. She’s also a great listener. | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Ariel Pelaez Herrera
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    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Jorge Rivera
    The level of service that I got was amazing Thank you Tiffany for always doing the best job I wonder who trained this girl because he must be the best and her Spanish learning is on point | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ djgeorgeferrero
    Great job Nilsa was excellent! | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Mariano Carvajal
    I had extraordinary experience. The attention was excellent and fast. The seller Franklin Chavez and financier Julio Rodríguez worked very well. I will always recommend this agency as one of the best. | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Max Wright
    Davion and Dane are the best! Davion is super transparent, funny and honest. He made finding the right car a breeze. Dane was awesome handling the financing. Ask for both of them when you come in! | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Rischenass
    Outstanding staff and service !!! Thanks to the host, courtesy driver and Beatriz | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Scott
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    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Jora
    Great location and stuff. Tiffany the service advisor is professional and friendly | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Roger Fuentes
    Great customer service, clean and good ambiance. Just wish it would take 2.5 hours to get an oil check and check a few issues. | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Yaneth Ariza
    Thanks to Glen Bolanos for his help. The customer service was excellent. Thank you very much. | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Campos
    A very friendly and professional team in the maintenance and services area. Personalized attention and a very fast response time. Excellent and I highly recommend it. | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ jose gregorio del castillo sanchez
    John Castro es un excelente vendedor, te orienta y te aconseja para cubrir tus necesidades con 100% de satisfacción | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Henry Jackson
    The work requested was done well, I can only complain that it's very busy and communication and status updates are limited. | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Maria Sandoval
    the process very smooth and nice !! Farooq excellent and also the financial guy Matthew very pleasant experience !!! keep it always . | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ lina becerra
    | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ German Hernandez
    Excelente | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ augusto ramia
    Rick Case is the best place to go , for take care your car ( service) TIFFANY our adviser is very knowledgeable and wonderful person ! . Sale department too. Wonderful experience. | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ Filipp Kourenkov
    Easy process with signing paperwork. Very fast delivery and great customer service. | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ MJay
    If you’re looking for a traditional dealership where the salesmen manipulate the numbers, treat you like you’re idiots, and blatantly lie, then please, look no further. Even when you discuss your concerns with the General Manager, who agrees with you, the deception holds true because the ‘House always wins.’ It’s sad where we are as | Read Full Review
    5/28/2024 12:00:00 AM | Google
  • ★★★★★ Sela O
    | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ victor guevara
    | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ Janet Williams
    | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ Pedro Rivas
    Excelente | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ Siby George
    After the repair please give a car wash.After spending $2000.00 repair cost I got A very dirty car back.Not acceptable. | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ Mercedes Padron
    Great experience and amazing customer service. | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Greg Savidge
    I had a great experience purchasing a VW at Rick Case. Kim, Alejandro, and Dane were very easy to work with and I am very happy with the purchase and process! | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Rafa Sanchez Quintana
    Everything was perfect, from the coordination of the appointment, the advice of the representative and waiting time. Excellent service | Read Full Review
    5/24/2024 12:00:00 AM | Google
  • ★★★★★ Jeanee Wallace
    This is my 3rd Jetta lease with Daine. He’s been great. Franklin was thoughtful & detailed oriented. Thanks guys & VW team. | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Samuel Garcia
    | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Ana Agostini
    Tiffany is great! She took time to listen to all my concerns and took care of them. Also love the system they are using to approve/deny any work that needs to be done, videos of the inspection, etc. Even Thais was very nice when she dropped me off at home, and checked later on to see if I needed a ride back. Thank you! | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Anush Micallef
    Great Service overall! I had pleasure of working with sales person Gregory who was very knowledgeable and patient and at the end Manager Ivan, who was very helpful and professional . Thanks you to everyone for helping me to choose my new ride ! | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Mauricio Salles
    | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ ?????? ?????
    | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Dylan Rivero
    Rick Case Volkswagen makes buying a car great and very easy. As a first time brand new car buyer, they have made it super easy and effortless. I had my salesman Davion Brown and he has been very helpful when I was purchasing my brand new 2023 Volkswagen Jetta. Now here's where the review drops it from 5 stars to 2 stars which is the | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Eugenia Lopez
    My experience with Rick Case Volkswagen echoes the concerns about poor customer service and miscommunication. When I purchased my vehicle, there was a glaring issue caused by a mix-up between the finance team and the tag and title department. This error led to the wrong vehicle plate being transferred, causing significant inconvenien | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Barbara Gonzalez
    Poor customer service. | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Selena Gonzalez
    DO NOT COME TO THIS PLACE!!!! | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Robert Rojas
    Friendly and helpful | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Goizane Esteves
    Nilsa was very profesional, sweet and helpful. She was always in contact with me for updates of the status of my car. She wanted to make sure that during the process everything was easy for me and she succeed. Thanks to her I was informed and happy. She is an amazing Service Advisor! | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Ama Cruise
    She was amazing…. A true rockstar. Rick case is lucky to have her!!! | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Monica Garcia
    Nunca había recibido una asesoría tan profesional Alejandro Suárez , fue maravilloso nos hizo sentir muy bien ,es un asesor que conoce muy bien su trabajo hasta el último detalle ,finalmente nos decidimos Estamos felices con nuestro nuevo vehiculo gracias Alejandro y Marcos | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Manuel Santín
    Walter the Services Rep was great. Quick service and staff members were nice as well. | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Nathalia Benavides
    | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Selena Koliopoulos
    | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Debora Biramontes
    | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Gardens at Pine Island
    Mohamed is a a great service representative. | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Santiago Castro
    | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ EROCKAHOLIC
    Came in and was looking for a vehicle in my price range, I was shown to all the ones available and I ended up with a Jetta which has been very nice. Thank you to the dealership and also the Case's | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Liliana Tejada
    Es la compra de carro más fácil que he hecho en mi vida! Claros, concretos y excelente atención! Muchas gracias. | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Eirene “elizabeth kapadia” Amlotus
    This dealer went down hill after owner died . Got all my lights on and said I would have to wait 3 weeks and on top of that leave the car. I used to go and wait for my car same day eat popcorn and some coffee and it was always such a pleasure. Was thinking about getting another Volkswagen wouldn’t be doing it at this dealer. Excuse w | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Gian Montoya
    Poor Customer Service and Miscommunication I purchased a vehicle from Rick Case Volkswagen two months ago and had a significant issue due to a miscommunication between the finance team and the tag and title department. Despite clear instructions, they mistakenly transferred a plate from one of my active fleet vehicles to the new one | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Cesar Torres
    Olivia es lejos la mejor vendedora de autos que he conocido! Sencillamente la mejor!!! Sin presión, con la mejor disposición desde que llegamos hasta que nos fuimos con nuestro carrito. Preocupada hasta de los snacks para nuestros hijos pequeños. VW no es lo mismo sin Olivia ???? | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ Eduardo Uribe
    | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ JLS Travel, & Banquets
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Luis A. Segarra Montes
    Desde que entré la vibra fue positiva el personal muy profesional y sobre todo la amabilidad del que me asistió. Gracias | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Al S.
    | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Luis A. Segarra Montes
    | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Jennifer Lamont
    | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ leticia tabali
    | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Sten Henriksen
    My relation with Rick Case in Weston, over several years, with both my wife's car, and my own, has been easy and pleasant, under the care of your service advisor Hugo Alvarez. His support and attention is exceptional, and we have, over the years, developed a very pleasant personal relationship. As long as he is there we are confident | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ chuito Rodriguez
    Excellent customer service. Thank you Tiffany for taking care of my car today..very knowledgeable about the service provided. | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Ricardo Portilla
    Always a pleasurable experience. Nilsa, part of service department, is awesome!! | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Raquel Bonsfills
    Because they sent information about what was necessary to do to my car to my husband while I was there waiting for the car service and they didn't notify me anything | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Larry Rosen
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Rolando Reyes
    Muy buena atención, y rapidez en los trámites financieros (Alex) | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ ARLA Publicidad C.A,
    Again and as always, the best experience with Tiffany at Rick Case Volskwagen. Thanks | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Priscilla Senior
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Steven Schwartz
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Yessenia Millan
    My car stopped at a light and wouldn’t turn on for about 3 min, I then pulled over at a parking lot and turned off purposely and did not turned on for about 3 min again. So I decided to drive it over to VW Weston without an appointment. After explaining what had occurred Tiffany (service advisor) with the help of Enrique (salesman) t | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Gerhald Claussen
    | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Alex Gutierrez
    Tiffany is the best service advisor. | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Phillip Stubbins
    Every time I come in to get my care service. Tiffany is the best. Friendly and understands my needs. | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Leo Sotolongo
    | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Samuel Moron
    Friendly, professional, reliable. Nice environment, clean facilities. Work done within promised time. | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Caetano Marc
    Mie is an amazing guy and provided me with a great service experience. And Mairicio is the best. I walk in to service my Jetta and left the shop driving my new TAOS. Great team you Gary have there .. | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Jaiver Rincon
    We had a great experience in the purchase and lease of our new cars. The staff was really professional and all the time showed to be compromise with the customer. | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Lady_J G
    Love our new Jetta, and Jhon was very helpful. | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Cindy Silva
    Enrique Gallaini was absolutely incredible. We were in and out with no issue for 2 cars. Excellent service! | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Andres Calzavara
    Transparency, excellence in service, fair prices. Mohammed was extremely cordial and professional while handling my appointment, he's 100% recommended for future visits. | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Jennyfer Misler
    Muy buen servicio el día de hoy y buen servicio de parte de Hugo Álvarez | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Jonathan Nieves
    Excelente servicio, una persona profesional y muy atenta al costumer. | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Luis Machado
    Excellent attention for Hugo., above Good job Hugo Thanks Luis Machado | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Daniel Giraldo
    | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Leonardo Salazar
    Gracias la verdad por la atencion, estuvieron pendiente en todo momento ,me aendieron una emergencia por a si decirlo . Y fue muy buena receptividad. Y el traslado a mi casa . Rapido . Gracias mohame Dias. | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ refund Me
    Franklin is a great sales person. Very prompt n professional. And Dane is straight shooter honest guy | Read Full Review
    5/10/2024 12:00:00 AM | Google
  • ★★★★★ Carlos Gutierrez
    If you don't mind to waste time dropping your car for routine services. This is the right place.... make no sense you have to spend more than One Hour just for the guy in charge of tour service, the know in advance what the car need specially when is your 2nd service. | Read Full Review
    5/10/2024 12:00:00 AM | Google
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