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Napleton

Napleton's Volkswagen of Orlando

★★★★★(166)read reviews
12700 E Colonial Dr, Orlando, FL 32826
(407) 982-2626 Ask About Our Service Specials!
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Business Hours

Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ Stephanie Nicholas
    10 Star Review for Napleton and General Manager Bryan, my Salesman Claudio, my finance guy Omar and Allen who beautifully detailed this gorgeous Tesla. No hidden Fees, No conditioning fees, fair price, honest employees and one heck of an Amazing Tesla. Fantastic Support from Claudio and Omar after purchase. All my questions were ad | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ Misebo Aruku
    Bought my car in Sanford but live in Orlando. I called Ms Felicia because my new car got a flat. She recommended me to come here and the team were really helpful. Napleton is my new go to.. highly recommended | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ Stuart Enn
    | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer Beardsley
    Thank you Juan and Omar for the great sales experience on the new BMW X5. We love it | Read Full Review
    4/4/2026 12:00:00 AM | Google
  • ★★★★★ bredell liann
    Claudio was absolutely fantastic throughout the entire process of buying my car. He's bilingual which helped me express myself better he understood all my needs , he really went the extra mile, showing genuine effort to get me the best possible deal without any pressure. I felt completely informed and valued, and I couldn't be happie | Read Full Review
    4/3/2026 12:00:00 AM | Google
  • ★★★★★ Y& Z LOGISTICS LLC
    Everytime I go to Volkswagen of Orlando is a great experience, especially from Juan he is been our guy since day 1 bought a few cars from him already when you need a car hit up Juan | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Becky McGregor
    Logan Theiss was nice, friendly, and had a great understanding of the cars that were available He is a big asset to the dealership | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Coke Savage
    Love my Tesla!! As a First time buyer, Manny was able to guide me through the entire process. Professional and straightforward. Thank you Manny! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Kelly Makaena
    First time here and I have to say out of all dealerships I’ve been to this was the best experience and I have to give kudos to Logan he made our experience so special! Thank you so much for everything! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Pierrenah Mertyl
    Had a great experience with Zion! He was very helpful, professional, and made the whole car process smooth and stress-free. Definitely recommend working with him.” | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Ravon Drisdom
    Great customer service lots of help from Zion he’s great at what he does. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ AJ Theiss
    Logan Theiss, such a great salesman! Very knowledgeable and broke down the whole process of buying a car. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Voncasso
    Best dealership I ever been to in my life thank you Fernando!! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ HIGH TRUCKING
    Amazing experience at Napleton Volkswagen of Orlando, Juan and his managers always make a pleasant experience, no doubt go get a car at napleton vw of Orlando wont be disappointed! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ jesus alejandro
    Claudio was excellent I really like his service | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Feenforadri
    Eddie was awesome and got me a great deal. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Samantha Diaz
    Roy Morgan was amazing and really took care of the needs of my family . Worked with us with an affordable payment and had the best customer service . | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Gemetres Williams
    Update 3/27/2026 it gets better!!! My experience with Roy Morgan was fabulous.. his attention to detail, knowledge and hospitality was and is superb ??????!! He has the patience and if you want will help you with your cardio if you can keep up( he’s definitely eco freiendly and as quick and reliable as my New Atlas)????????????????!! My ex | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ F C
    The sales staff are so friendly thanks to Alex and Nore who got my car serviced in and out on a random visit! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Marouane Belaidi
    See Malik in sales he's great | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ dan schroeder
    Our salesman was polite and informative. Overall it was a good experience. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Hannah
    Nori and Alex in service are amazing!! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ DANA DEJESUS
    Manny was outstanding! Knowledgeable and helpful, they had the vehicle we were looking for at the right price!!! | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ MAXWELL HEALTH
    Alex is a super star! We had some ongoing issues with our EV that he and his team were able to solve. They even gave us a loaner vehicle due to the extended service time needed for this complex issue. Great stuff. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ German Duran
    Horrible experience, stuff and management have no customer service skills, they don't care about the customer, I do not recommend this place, they had my vehicle for over 3 months and every time they called me to pick up there was damage to the car, I took the car because I didn't want to leave there anymore. I do not recommend take | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Bob Lance
    The customer service in the sales department was by far some of the worst communication and help ever. They do not get back to you and frankly don’t even know how to do their job. I would not recommend this dealer, just go to a different Volkswagen dealership and save yourself the headache. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ TUSexy 4 U
    On March 31, 2026,I made an appointment online for 5 pm because the slot was open(alot of afternoon slots were open starting at 3 pm). I got there around 5:15 pm due to traffic but did not feel welcomed. I went inside the shop to be greeted and feel like I'm bothering him. I explained what was going on with my new car and he state | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Alyssa Nicole Augustinos
    Fantastic experience purchasing my new car! Juan was knowledgeable, patient, and never pushy. They made the entire process quick, easy, and enjoyable. I couldn’t be happier with my purchase and would definitely recommend them to anyone looking for a new vehicle. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Yanel Abouchedid
    I am very grateful to Claudio for the attention he gave me at Volkswagen in Naples here in Orlando. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ ALEXMAYRE CORTEZ
    Grateful to Mr. Claudio for his magnificent attention in Naples in Orlando. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ michel abouchedid
    I had an excellent experience here thanks to Claudio. His attention was incredible, always willing to help and explain everything to me with patience. I recommend this Dealer | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Claudia Carrera
    Muy atento y amable en todo momento.. 100% recomendado | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Natasha Bautista
    Had such a fun and great experience with the help of Logan. He made everything as easy as possible considering the high amount of anxiety I had going in. Highly recommend working with Logan and Omar, they’re the best! 15/10 most entertaining sales experience ever! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Yessenia Lopez
    Excellent experience working with Fernando Rosario he was professional, helpful, and really took the time to make sure everything went right. I truly appreciated the great service. | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Maria Zurita
    Ask for Manny el es muy excelente! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Paloma De Jesus Bermudez
    Nos atendió Manny Reinat fue paciente, diligente y amable, excelente servicio! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Batsar Fence
    Manuel Reinat excellent service thank you! | Read Full Review
    3/29/2026 12:00:00 AM | Google
  • ★★★★★ Ashley Beavers
    Fernando was amazing to work with from before I walked in the door to the moment he helped us score a deal! He was knowledgeable, upfront and professional! He went above and beyond and deserves this recognition, go see Fernando for your buying needs and opportunities! | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Claudio Carrera
    | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Oleysmaris Cortez
    I would like to share my excellent experience with Claudio at Volkswagen of Napleton in Orlando. From the moment I visited the dealership, I truly loved his attention and professionalism. Claudio was very kind, patient, and dedicated throughout the entire process. He showed me the car in detail, answered all my questions, and clarif | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Igor Campiteli
    Great service and support from Logan - Sales Rep and Kevin - Sales Manager | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Jlegacy tax
    All I want to say is thank you, to the napleton vw of Orlando and especially Juan & Bruno hands down best experience I received very happy with my brand to me Audi SQ8 Thank you to the vw team, driving back to LA happy! | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Colton Brooks
    Worked with Manny, he was very friendly and it was a very smooth and stress free. | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ John Britt
    Juan was amazing 2 cars already from him he is the best come ask for Juan no disappoint | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Danielle Gross
    Just purchased a Tesla model S from Zion. He really worked with me on crunching number and getting me the best deal. I’m walking away with an amazing deal | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Tameca Woodside
    Just purchased a Tahoe from Zion. He worked with me on crunching numbers and getting me the best deal. I’m walking away with an amazing deal. | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Barret Wallace
    Online price PHISHING Shopping for vehicle's online is a common practice these days. But those selling used cars are still used car dealers. As noted in other reviews some prices online end up being thousands more that the listed price (above the listed dealer and doc fee, tax, tag and title.) A 30,000 dollar car will be 41,000 once | Read Full Review
    3/28/2026 12:00:00 AM | Google
  • ★★★★★ Eugene Bezuglov
    Fernando was a great salesman. He made sure that deal is great! Sales manager was amazing! He cares about people’s choices and help them fully. Thank you! | Read Full Review
    3/27/2026 12:00:00 AM | Google
  • ★★★★★ Zafana
    Juan and Omar are SOOO amazing ?? my spirits were so low due to me being in a total loss a week prior! They made sure I left happy! They didn’t let me settle with anything if i didn’t like something as simple as the color they were quick to change it and find me something else . I left with a 2026 Jetta I am so blessed and grateful I | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Blythe Megarity
    recently bought a 2026 gti and i am so happy with my car! the experience was smooth and the salesman (forgot his name) was clear and commutative with me. I will definitely refer my friends to this dealership for future sales, thank you vw orlando!! | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Nicholas Bohan
    Currently in contact to be updated. Giving stars for the salesman for taking me on a test drive and showing me some of the features as well as letting me sit in a different model to know what I would like even after the deal didnt work he was nice and helpful but otherwise it would be no stars if it wasnt for him. Like the other per | Read Full Review
    3/26/2026 12:00:00 AM | Google
  • ★★★★★ Royce Moreland
    Horrible experience. They must think people are stupid. Drove over an hour one way. They have thousands they try to add on to the sales price. Manny the salesman was only good part of the experience. He was professional and courteous. Total joke! | Read Full Review
    3/25/2026 12:00:00 AM | Google
  • ★★★★★ Courtney Jebailey
    I had a great experience with Manny, I traded my vehicle in for another. He made the transition easy and efficient. Thank you for a great experience. | Read Full Review
    3/24/2026 12:00:00 AM | Google
  • ★★★★★ Mario Cerda
    ?????????? 5-Star Review I had an amazing experience at Volkswagen Napleton, and I have to give a huge shoutout to my salesman, Luis Rivera. From start to finish, Luis was patient, honest, and extremely knowledgeable. He listened to exactly what I wanted, walked me through every detail, and made the entire process smooth and stress- | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Adelina
    Such an easy experience. I did not really know what I wanted but I had features and a price in mind. The team paired me with the perfect car based off my needs. Wow! Who knew VW was so fancy and affordable! | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Victor Warner
    Kevin did a great job helping to finance my vehicle, and they worked with me. It was great, and I got the car I always wanted. | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ daniel Durand
    Excelente vendedor amable y confiable, lo recomendaré con mis conocidos, quedé muy contento con su gestión. | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ RAFAEL VIDAL PALOMINO
    Fui atendido por Alex Castaño, el trato muy cordial bilingue y en su trabajo muy expeditivo. Excelente atención | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Linette Quiñones
    Excelente servicio de parte de Fernando muy amable y facilitador para que puedas llevarte la unidad. | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Christian Laboy
    The reviews you read about prices being 10k higher than advertised absolutely true. Then after trying to lower the price 2,000 bucks they convert all your monthly payment options to one 84 month term with no interest rate displayed in hopes you just say yes cause the payment is lower than before regardless of the interest rate being | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Luis Vadell
    Juan was amazing from point A to B I loved my gle 350 thanks for him and the finance team ask for Juan won’t disappoint | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Paola Rodríguez
    Quiero agradecer a Juan Acosta por su excelente atención al ayudarnos con la compra del vehículo. Fue muy paciente, respondió todas las preguntas y nos hizo sentir seguros en la decisión. Lo recomiendo ampliamente. | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Cesar Augusto Bran Tarazona
    La atención fue muy buena, Juan fue quien hizo que adquiriéramos nuestro carro. Súper recomendado | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Yeline Hernández
    Excelente la atención del vendedor Kevin Montalvo muy responsable y agradable, te explica todo con claridad. Lo recomiendo 100 % | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ ali shakir
    Fernando was awesome he was really helpful at getting us the car we wanted at the right price and was good at detailing everything new about it and was able to get us the most amount of discounts ever. 10/10 would recommend | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Frank Tieles
    Muy buena atención, profesionalidad en lo q hace, trata de complacer a los clientes para q salgan satisfechos. | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ trina Burnam
    Manny is amazing, I highly recommend him, you will not regret it…Thank me later?? | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Israel Hilerio
    Went to get an oil change. | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Amber Shaw
    Amazing experience with Juan and all the employees at this location. Highly recommend buying your next vehicle here. I felt seen and listened to and will be making my next car purchase journey with Napleton! | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ John
    Easy process and got a great deal. I feel bad for the salesperson in the next office, they were dealing with a really entitled person. I don’t know why people act like that. A good deal is a good deal, and this place has a ton of them. Our sales guy was very nice too, and finance made it quick and easy. Would recommend. | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ mike D
    The worst, try talking to sales and am told leave my number and someone will get back to me, unknown how long, a day week or year! | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ German Duran
    Horrible experience, stuff and management have no customer service skills, they don't care about the customer, I do not recommend this place, they had my vehicle for over 3 months and every time they called me to pick up there was damage to the car, I took the car because I didn't want to leave there anymore. I do not recommend take | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Jay Garcia
    Contacted the dealer about a car and they never got back to me. I had to make an appt with a sales specialist just to talk about the car even though when you show up there, they’re like piranhas on top of you. I was going to buy a car cash but I guess I’ll take my money elsewhere. | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ sjtw170
    Buyer beware! The most underhanded dealership I have ever dealt with. They advertise a low price for their vehicles to get you in the door. But then, try to add on almost 10k worth of bs fees. The most frustrating thing was the lying by multiple individuals leading up to my dealership visit. Each email, I explained my financial goal | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ Fernando Frenes
    Manny and Juan did an Amazing helping us upgrade into a Atlas! | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Sash homolka
    | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Leticia Dalmau
    Thank you Manny and Juan for helping us get our Atlas! | Read Full Review
    3/20/2026 12:00:00 AM | Google
  • ★★★★★ Andrew Miller
    My credit was very bad, Fernando helped me out with getting a suv for my family! Will recommend to everyone in central Florida. Thank you again | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Luis Ramirez
    | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Noureddine Aberka
    Juan Was amazing from point a to point b drove off in the vehicle I wanted huge shoutout to the Napleton vw team come ask for Juan | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Kay B
    UPDATED! I am updating from 2 stars to 4 stars as my issue was addressed promptly and resolved quickly. Thank you! | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Jeff Livingston
    Dealer seems organized and professional when you first walk in, but upon reflection, the sales managers at this place seem to use orchestrated processes to take all of the buying power away from the consumer. I had a nice salesman and I visited with the intent of buying a specific car but it felt like he had no power to help me nego | Read Full Review
    3/16/2026 12:00:00 AM | Google
  • ★★★★★ Selvyn Thomas
    I just wanted sharing my experience from a few days ago when I was shhopping for my vehicle. I scheduled an appointment at Napleton, located at 12700 East Colonial. Everyone there treated me very well, especially Gaby, who was very efficient and professional as sh guided me through the whole process . She helped me in every way possi | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Luis Ramirez
    Kevin was a great salesman to work with. He was very professional, helpful, and made the whole car buying process smooth and easy. He answered all my questions, was patient, and made sure I understood everything before making my decision. I never felt pressured, and he really went above and beyond to help me get the right car. I high | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ DIEGO MAURICIO GONZALEZ
    Hoy fui a visitar Napleton Juan me atendió excelente vendedor no duden en buscarlo cuando vallan excelente servicio. | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Najji Allen
    Bought an atlas from here and I been loving it! Fernando is the guy!! Smooth process, very transparent. HIGHLY recommend! | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Lexy Mendez
    Fernando was professional, knowledgeable, and overall amazing! Thank you!!! | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Marc Crater
    Great selection at great prices with excellent service by Juan who asked great questions and helped put us in the car of our dreams and was very professional and helpful during the entire process! ?? | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Vane Miran
    Manny was Excellent!! | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Lady KayDee
    Roy reached out about the Auto Xchange program and was very patient with my schedule in coming in to speak with him regarding a possible vehicle. He was very knowledgeable and took his time to explain everything. Today was indeed a win win! Roger really took time to explain everything and made arrangements for the shuttle from and | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Liza Muni
    Thank you, Felicia, for taking the time to listen to my concerns and for guiding me through the warranty claim process. Your professionalism, patience, and dedication truly made a difference. Napleton made the right choice in appointing you as their Customer Relations Manager. Your commitment to customer care does not go unnoticed, | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Coralyse Qiles Colón
    Originally I was really frustrated with this store as there is no follow up after I spent money. I could not get in touch with anyone not my sales man Eddie not the finance guy no one to explain the warranty I bought. I asked to speak to a sales manager and no one returned my call. After I read the reviews I reached out to Felicia th | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Seven Destra
    Thank you Nore for getting me in last minute and getting my tire fixed. | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Milagros De la rosa
    Thank you for all your help highly recommend | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Priscilla Kuchera
    Zion was amazing! He was super helpful! Traded my Audi for a new car BMW! Love my car! ???? Thank you! | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Big Mike Fishing
    Would give 0 if possible ! Stay away from this dealership! Vehicle listed at $30,000 but when paper work was filled out it went up to almost $42k !! Haven't even had the truck for 2 weeks and I'm already having problems with the truck and it isn't driving having the run around about having someone contact me as well. | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Joey Glez
    We set an appointment and drove 3 hours to see a car. When we got there, they told us someone else was test driving it and made us wait in an empty office for almost an hour with no updates. Only after we went to the main office to ask what was happening did they say the other people were already finalizing the deal. They basically | Read Full Review
    3/15/2026 12:00:00 AM | Google
  • ★★★★★ Henry Mraz
    Manny was wonderful, friendly and professional. He made our experience fun! Thank you Manny! | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Kay B
    Lots of extra fees that run the numbers up. I do appreciate how timely they were providing the numbers. After purchasing a vehicle elsewhere, I realized how fast they could give me the info I needed. Fernando was the salesman. He told me he would text me updates regarding pricing for cars and I never received a text. So, communicatio | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Dave
    Fernando provided excellent service from start to finish. | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Serenity Barrios
    juan was an amazing salesperson, got me into the car i wanted & did everything in his power to help me. he was so real. i’d send people to him EVERYTIME. | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Cesar Colon
    juan was great helped me when i really needed it got me into my dream car and im very happy on how he does business great guy great salesperson | Read Full Review
    3/10/2026 12:00:00 AM | Google
  • ★★★★★ Sydney Kutz
    This place is a scam. Lets start with how they try to charge you $6,000 more than the listed price with taxes and fees. Then they want to question how you get your money, and they're unsatisfied when you tell them you work for a living. And to top it all off, they try to push financing at you instead of paying cash so they can make m | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ James Harris
    Alex was very great when dealing with the needs of my car and service! | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Maurizio Turrini
    It was an extremely good experience, congratulation fantastic job. Coming from the nightmare that I had to go through when I purchased this vehicle in this location, I was terrified, but Alex made it great. | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Fauzia Shah
    Had a great experience at the Napleton dealership. Professional service provided by all from sales finances to management, who made the entire process very easy and pleasant. | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Victor Sola
    Zion the seller of de dealership work with me and sis to gets new cars, understand the economy situation we are going through thanks ?? | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Veronica Colon Perez
    Trabajaron con mi crédito hasta conseguirme un financiamiento. Claudio nos trato con excelente cuidado y trato. Siempre que necesite un carro nuevo lo solicitaré. Number 1 | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Magda Perez
    Claudia.su servicio fue excelente, que eso es perfecto cuando quieras comprar un carro pregunta por el | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Nora Solares
    Claudio Carrera fue muy amable y eficiente y Bruno fue muy atento y eficiente Gracias | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Osvaldo Martínez
    Magnifica atención de Claudio Carrera, muy profesional y atento. | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Emanuel Perez
    Juan was the best!! Very patient | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Chrissy Malukiewicz
    I don’t typically write negative reviews, but my experience at Napleton VW of Orlando was so egregious I felt compelled to warn others. We went in prepared, having accounted for the advertised price plus standard fees (dealer, doc, tax, and title). However, the reality was a masterclass in transparency issues: Ghost Fees: Once we sa | Read Full Review
    3/7/2026 12:00:00 AM | Google
  • ★★★★★ Maureen Hoffman
    Norelis was amazing and very professional. We had a small snafu and she was quick to remedy the situation. I will ask for her in future visits. | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ Allison Price
    Abdrielle Rosario (AB) helped us purchase our first SUV and made the entire experience amazing from start to finish. He was knowledgeable, patient, and went above and beyond to make sure everything went smoothly. Bossum also helped us and was fantastic to work with. We couldn’t be happier with our experience or our new 2022 VW Tiguan | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Kathi Garrett
    Juan Acosta was extremely helpful and took the time to explain every part of the car buying process and the benefits of the different options. We never felt rushed, and he patiently answered all of our questions. I highly recommend Juan to anyone looking to purchase a vehicle. | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Mo B
    Thank you Juan Acosta for helping us to get two great cars ! Friendly , helpful, resourceful. Will buy from him again without hesitation See you for the next trade in My family and I would also like to thank Omar Suph (Finance Manager) for Saving the day . Last but not least i appreciated the most is the quick reaction received as | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Bouchra Aouad
    Thank you Juan Acosta for helping us to get two great cars ! Friendly , helpful, resourceful. Will buy from him again without hesitation See you for the next trade in My family and I would also like to thank Omar Suph (Finance Manager) for Saving the day . Last but not least i appreciated the most is the quick reaction received as | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Rick Fowler
    I highly recommend Napleton Volkswagen in Orlando, FL. Their Service Department, particularly Roger Phipps, is efficient and friendly. | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Robin Cohen
    Napleton's VW has been my go-to VW dealer in Orlando for almost 20 years! Our salesman Juan Acosta was a pleasure to deal with. The dealership was very busy, it was the end of the month, but he took care of us, didn't rush us and took the time to go the extra yards necessary to make our deal happen!! Thanks Juan, I love my new Tig | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Juan Aviles
    Manny and Omar did an amazing job helping me purchase my Ford F150 | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ Nicholas Calandra
    My mother returned her lease 12/10/25, in perfect condition with under 20k miles on it. Once we told the salesman at the dealership we weren't interested in another vehicle, he started assisting other guests. We waited, signed the odometer form, and they said you are all good. No paperwork, no nothing. We get a letter today saying sh | Read Full Review
    3/3/2026 12:00:00 AM | Google
  • ★★★★★ M zemorah
    Manny is the best! Ask for Manny as your salesperson when you arrive. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ trae brown (DaWaif)
    Abdrille was very helpful from start to finish and helped me get exactly what I was looking for! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ enhoe gonzalez
    Alex, was very attentive and respectful, and he answered all my questions. Plus, he speaks Spanish. Thank you! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Faye Afrasiabi
    Roger was very professional and super nice. My interaction with him was super clear and pleasant after the service was done. He came to me and asked to follow him to the counter and once I finish the checkout, he walked me to the car. He made me feel very special as a customer with Volkswagen and. I am grateful that I received servic | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Abdrielle
    All the way from Alex in the Service Department, to Jose in the Parts Department, to Kevin on the Sales staff, the Napleton team has always treated me very well! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Angel Rodriguez
    A.B was very kind and thorough in the process! He helped me to get my new vehicle. Would recommend him to anyone looking for a car!! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Laura Gonzalez
    A.B. was so helpful, supportive, and patient with us! He answered all of our questions and it was a very thorough and detailed process. I am so happy with my new purchase! Thank you A.B. for everything. I am extremely happy! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Jonathan Gribbins
    My sales person was Kevin. Truly a great sales person. Very nice and helpful. He is a hard worker and the world needs more people like him. I am very happy with my service | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ chassity mendez
    Manny was awesome | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Jordan Ram
    Manny was great! | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Chris Young
    | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ SalvanSieer
    Manny was great. Overall, pretty easy. | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ David Peters
    If I could give zero stars I would this place is a damn joke and their communication skills suck and thier customer service sucks as well and they will pull yo-yo financing on you as well. I had my car a month then they tell me the bank rejected the loan we want the car back and then said they are still willing to work with me that w | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Chad Atchley
    I had a very disappointing and frustrating experience with this dealership, and it ultimately led me to walk away from the purchase. The vehicle was advertised online for $15,900, plus tax, title, a $199 doc fee, and $999 dealer fee. Because I’m not local to the dealership, I spent two days trying to get an out the door price via pho | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Bojan Parlov
    Recently went to look at a used vehicle. Prices online are lucrative and a good way to get customers through the door. Website does not disclose Recon fee of $1600 on used vehicles plus nearly 2-3k in protective package fees, which by the way are a gimmick. Nevertheless, I had a trade with about $5600 in equity. The taxes on the use | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Justin Ram
    Manny was great customer service/sales rep | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Beverly Egan
    I am giving it a one star because it won’t give an option for less than. My car is still under warranty and this situation happened at Napleton in Sanford but felt I needed to post here also. My navigation has not worked since August 2025. They keep referring me to Car Net and I have called over 10 times sitting on the phone for over | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Meg
    Unfortunately all of the reviews about the fees are correct, decided to try myself despite reading the reviews and sure enough $4,000 tacked on as “tax and fees” as their “best price” stay far away | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ Bridgit Watson
    A.B. did an awesome job, he has a great personality and people skills. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Renata Toledo
    Nós compramos o carro com o Juan, excelente atendimento. O carro é ótimo com um bom valor. Recomendo muito | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Patty
    Had the best experience at Napleton’s Volkswagen walked in just to inquire about a vehicle and thanks to Fernando Rios was able to walk out with a new car…thank you Fernando for all of your help today | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Sandi Reed Burns
    Claudio was patient and answered all our questions. It was a tough long day but he stuck with us and got the deal done that we needed and wanted | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Pamela Cardona Ramirez
    Excellent experience with Fernando! Everything was great smooth, fast, and stress free. Highly recommend! | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Kate Rivera
    I’ve owned multiple VWs and this is always been my go to VW dealer. The service department practically knows me by name and Alex C. always goes out of his way to take care of me. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Telicha Hills
    My experience with Manny Reinat at Napleton's Volkswagen of Orlando was the best experience ever... he's very professional, knowledgeable and really cared about me as a customer and for that I am truly grateful to have had him as my Consultant...I will definitely recommend people to Napleton's Volkswagen of Orlando. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Logan Mackenzie
    Sorry for the late review! This was my first time trading in a vehicle and Juan made the experience as easy and enjoyable as it could be! I’m in love with my new car, thank you Juan!! | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Reggie Morris
    The sale went pretty smoothly and faster than most places. Great customer service here. The service department is top notch. I’ll advise. | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Rachel Thombs
    I would have left one star, but I'm leaving two because I truly do love the vehicle I have bought from the dealership. However, I need to educate possible buyers about my experience, so that way they can make an informed decision before buying at this big name dealership. My husband and I bought our car here 2 and a half weeks ago. I | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ Amitoj Singh
    Fernando helped get a 2024 jetta!! Thank u again | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Scott Harrison
    Came here to get a used beetle for my daughter. After some initial misunderstandings regarding the price, napleton reached out to me and sold me the beetle for a reasonable sum, and they were very accommodating and patient through the process. Hope daughter likes it! | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Haze
    Manny helped my girlfriend & I get our first car together! Manny is the guy you are looking for here at this dealership | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Abby Jordan
    Manny was the best sales associate we have ever had. My boyfriend and I bought a car here & we will in Vermont! BUY YOUR CAR WITH MANNY ?? | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Ayana Kelley
    Manny is AWESOME!!!.... The best experience EVER!!! I appreciate you... | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Kahari Kelley
    Manny was amazing | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Grayson Seckington
    I walked in to check out the new Golf Rs, and Claudio helped me get the exact car I wanted for the price I was expecting. He was able to secure me a car that was on transit in the color I wanted. Everyone I talked to was nice and helped me through every step of the process. | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Jenn Sabater
    Kevin at Napleton’s Volkswagen of Orlando was absolutely amazing. He made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and never pushy. We felt confident and taken care of every step of the way. Highly recommend Kevin if you’re looking for a great experience! | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ charlie day
    Kevin was very helpful with buying the vehicle | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Cio Antonetti
    Juan was amazing and very patient with us during our car buying journey. His customer service was great and made the experience painless!! Ask for Juan if you’re looking for the right car, he will make it work! | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Gmelig Meyling
    Juan helped us getting in our new car. He was friendly and pleasant to work with and worked with us to find exactly what we needed. | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Andrew Fernandez
    Fernando helped my wife find her dream car, very helpful! | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Heelside Edge
    Huge shout out to Manny Reinat for an incredible experience. Professional, knowledgeable, and went the extra mile to get my son exactly what he wanted. The level of customer service here at Napleton VW Orlando is unmatched. Save yourself the headache and ask for Manny the salesman as soon as you enter the dealership. Special shout ou | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Ana Roble
    Claudio y Juan tienen buen servicio al cliente muy buena a tension quede en cantada | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Lance Markus Opina
    Manny was amazing and was honest throughout the car buying process. If you are looking to buy a car he’s your go to guy. Being a first time buyer, having a smooth experience was what I needed and was something made possible by Manny. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Thomas Davis
    Norelis Garcia is completely the professional . . . thorough, and capable. Norelis handled my appointment and service problem without flaw. Communicative and always professional she represented the dealership and VW perfectly. If or when you're in VW distress, call Norelis. She will get you back on the road pronto! | Read Full Review
    2/23/2026 12:00:00 AM | Google
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