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Herman Cook Volkswagen, Inc.

★★★★★(25)read reviews

1435 Encinitas Blvd, Encinitas, CA 92024

(760) 230-4915 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ LILIY.RIVAS
Alan had the right headlight bulb replaced and he noted the wipers needed replacement because we were having rain next week ?? | Read Full Review
12/21/2025 12:00:00 AM | Cars.com
★★★★★ DAVID.WALLACE
Herman Cook represents Volkswagen very well! It is a pleasure to deal with their staff in both sales and service. | Read Full Review
12/21/2025 12:00:00 AM | Cars.com
★★★★★ lexiang64
It was a relaxing and enjoyable maintenance process The staff responded very quickly and provided excellent service. It was a relaxing and enjoyable maintenance process | Read Full Review
12/19/2025 12:00:00 AM | Cars.com
★★★★★ MARK.SHAFFER
Prompt, friendly, helpful staff and service Very reliable dealership. We always take our car there. | Read Full Review
12/18/2025 12:00:00 AM | Cars.com
★★★★★ Nicole Montano
The people at Cook were great. Annie was so great to work with. It was my daughter purchasing and Annie was so thorough and attentive with her. I highly recommend working with Annie. | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Amir Moradi
We had a very good experience back in September with Bill Kwait. His customer service was top notch. We visited the dealership in early September to look at the pre owned iD4's since we wanted to grab one before the rebate expired. The one we wanted wasnt on the lot and we had to then go out of town on a trip. While we were out of to | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Lance Vreeland
Do not try to use the KBB instant cash value offer. They will not honor it and will low-ball you just to pad thier bottom line. | Read Full Review
12/14/2025 12:00:00 AM | Google
★★★★★ ben28sanchez
Best service ever. Kind, profesional and perdonable service. Highly recommend the team at Cook VW. | Read Full Review
12/13/2025 12:00:00 AM | Cars.com
★★★★★ hollywilson0469
Alan Josolat is always very professional, and answers all my questions. I appreciate him and his service. | Read Full Review
12/12/2025 12:00:00 AM | Cars.com
★★★★★ vincent10341
Invoice#237001 Cost of part 269$’s labor cost 374$’s. Rear hatch is working This is my yelp review. I have been going to Herman Cook Volkswagen and very happy with the service department. There is now a 3% service charge on all credit card charges. Mossy Volkswagen does not put a surcharge on credit card payments. | Read Full Review
12/12/2025 12:00:00 AM | Cars.com
★★★★★ JANOSIAS
The staff always provides the best service and they pay attention to the details you ask about each time! | Read Full Review
12/11/2025 12:00:00 AM | Cars.com
★★★★★ andy.whiteelephant
Friendly, efficient, on time. One could not ask for better service. I would highly recommend this dealership. | Read Full Review
12/11/2025 12:00:00 AM | Cars.com
★★★★★ Thomas Kleinhenz
Ricardo has been working with us regarding our GPS drop out issue on our 2024 ID.4. During the last service visit we updated the ID SW to version 5.4. With a week of experiencing the new SW it appears our prior problems have been addressed. So far so good. While the update process was quite engaged and took the better part of a day w | Read Full Review
12/10/2025 12:00:00 AM | Cars.com
★★★★★ travel0
Alan Joslinat is always a joy to work with ! I note that he is not included in your "Rate the People You Worked With" List.... | Read Full Review
12/10/2025 12:00:00 AM | Cars.com
★★★★★ MICHAEL.ADAM
Easy in and out service. Good explanation of suggested work and timely service as predicted. Also told what to expect at next service and timing of that service. | Read Full Review
12/6/2025 12:00:00 AM | Cars.com
★★★★★ Successbythebeach
Alan is the best! I always get amazing service at Herman Cook Volkswagen. Been a customer for years. | Read Full Review
12/4/2025 12:00:00 AM | Cars.com
★★★★★ SERGEAMI
I have been to the service department 3 times since I leased my car and have been unsatisfied each time. The service managers are nice but seem understaffed. The cashiers seem disinterested in their jobs and are barely polite. I also had to wait about 40 minutes from the time I arrived to drop off my car till the time I left and I ha | Read Full Review
12/4/2025 12:00:00 AM | Cars.com
★★★★★ Saul Tenzer
Great purchasing experience. Bill was great to work with, a little slow at times but meticulous, straightforward and thorough walking through everything. Matt the sales manager was fantastic - really worked to make sure the deal was great for everyone and we were able to come to agreement. Overall dealership has a family feel, with | Read Full Review
12/3/2025 12:00:00 AM | Google
★★★★★ stevebumblebee
Everyone is friendly and helpful. I didn’t have a appointment but they still took care of what I needed. | Read Full Review
11/28/2025 12:00:00 AM | Cars.com
★★★★★ HOUSGARD
Best service I have ever had. Employees are so helpful I would highly recommend this dealership | Read Full Review
11/26/2025 12:00:00 AM | Cars.com
★★★★★ CODY72
Easy scheduling. Courteous staff. Prompt mechanical service. Great experience all around. Highly recommend. The whole experience is great! | Read Full Review
11/25/2025 12:00:00 AM | Cars.com
★★★★★ Hawaii Resident
Knew exactly what I wanted and was ready, willing and able to buy an in stock vehicle, immediately. The finance "Manager" Alfredo, has no idea how to process loan documents electronically, and this delayed my transaction and shipping to Hawaii by over two weeks longer than it should. If you buy a car and want the dealership to shuffl | Read Full Review
11/25/2025 12:00:00 AM | Cars.com
★★★★★ skaminski0
Everything great. A great environment to wait for your vehicle and get some work done. | Read Full Review
11/23/2025 12:00:00 AM | Cars.com
★★★★★ Mary Tahbaz
Great customer service. Great sales people and management. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Brad Ebert
We managed the purchase of our 2024 Atlas almost completely online with Annie. Annie was very quick to respond to all our questions and requests for additional photos of the vehicle. With us being from out of state with interest in the vehicle Annie even did a quick facetime walk over of the vehicle, highlighting the features of the | Read Full Review
9/3/2025 12:00:00 AM | Google

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