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Volkswagen Thousand Oaks

★★★★★(73)read reviews

3550 Auto Mall Dr, Thousand Oaks, CA 91362

(888) 757-6746 Call Now!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Richard Hart
I had come back to this dealer after moving away for a few years, and I have to say that I have always had a very pleasant experience. The staff are always very friendly, helpful, and go out of their way to ensure your satisfaction. You feel really taken care of when you are there and everything was so easy even getting an Uber at no | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Adele White
Great people | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Anthony Preciado
Great quick service | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Michael Cann
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4/2/2026 12:00:00 AM | Google
★★★★★ Anarosa Estevez
Always excellent service! | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ jesus ching
Great service | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Greg Ojeda
Amazing service. Highly recommend. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Robby Thone
As always Frank was a pleasure to work with. Great communication and. follow up Upbeat and enthusiastic ?? | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Scott Esterson
Great people. Great service! | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Pengcheng Han
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3/28/2026 12:00:00 AM | Google
★★★★★ Peter De Loof
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3/26/2026 12:00:00 AM | Google
★★★★★ Alireza Mazahri
Caring Staff & very helpful! I went in an hour prior to closing time & there was at least 3 other families that were being helped with a purchase perhaps! Micah the assistant sales manager was very helpful & attended to my concerns! They made my purchasing process a breeze & I got the terms & rates & of course a very desirable price! | Read Full Review
3/25/2026 12:00:00 AM | Google
★★★★★ Denise Ebner
An issue with the high beam on the passenger side of car was causing an issue with advanced driving system. Service writer Jay kept me informed and advised me when new part came in. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Clarke Farrar
Service Advisor John and Parts Advisor Wesley were excellent and quickly got my Volkswagen repaired. I highly recommend them. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Jacqueline Madison
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3/23/2026 12:00:00 AM | Google
★★★★★ bahareh niketeghad
It was a great experience getting my new car from Volkswagen Thousand Oaks! Neal (my sales lady) was knowledgeable, kind and wonderful! Sales manager Brad and the entire team were just excellent! I recommend this dealership and my sales lady to anyone that want to get their Volkswagen! | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ VICTOR S. DORODNY MD ND PHD MPH
Friendly, knowledgeable, helpful | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Kyrylo Ledovskoy
Friendly people, great service. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Andrew Zehnder
Great service department. Very informative and thorough. | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Gail
Service advisor was very nice and provided an accurate estimate of the repair charges. | Read Full Review
3/19/2026 12:00:00 AM | Google
★★★★★ MICHAEL ANDERSON
John Garcia is friendly, knowledgeable and professional. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Catherine Reeves
Victor and Ricky were honest and communicated well. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Momo Galindo
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3/18/2026 12:00:00 AM | Google
★★★★★ Guy Sesma
I’m always impressed by the efficiency, courtesy and professionalism of the service and parts departments. | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Martine Jozan Work
Excelent service | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Chara Lewis
Great customer service and attention to detail in the service department! | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ kathy simpson
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3/15/2026 12:00:00 AM | Google
★★★★★ Mark Wilde
Alex was great but VW wouldn’t replace a 14 month old turbo! I was asked to pay $3600 to put in a third turbo on a 2018 Tiguan that I’m still making payments on. With that experience who would buy another VW? | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Mark Arvizu
Thousand Oaks Volkswagen, took my EOS for service and they found issues that need attention. They let me know what the issues were and what the options were. They corrected the issues in a timely manner. Great staff, the technician and John Garcia!! Thanks for the great service. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Cameron Heffernan
Great experience. Very knowledgeable. Just the best. Quick and easy. Vi was great in sales. | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Amy Urzua
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3/8/2026 12:00:00 AM | Google
★★★★★ April Calderon
Great service, everyone was very helpful! | Read Full Review
3/7/2026 12:00:00 AM | Google
★★★★★ Martine Jozan Work
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3/6/2026 12:00:00 AM | Google
★★★★★ Michelle Hylton
Amazing customer service. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Josh Berman
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3/6/2026 12:00:00 AM | Google
★★★★★ Michael Watkins
John Garcia always, always gets us top notch service. He is knowledgeable, professional, personal. Thank you for John Garcia | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Heather Olsen
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3/3/2026 12:00:00 AM | Google
★★★★★ Eli Kogman
Wonderful service at VW. Super nice, and professional. Highly recommended. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Steffi Brantley
I have purchased over 10 VW’s from Neftin VW’s. Most dealership's are great when you’re buying the car. From that point you’re on your own. Not with Neftin. Their service department is your friend. They’re honest, trustworthy, helpful, and friendly. I’m glad to recommend them. You won’t be sorry. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Lynn Webb
Great service! Everyone was super friendly and helpful. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ dennis esguerra
Love this dealership and the people that make it happen there! You always feel welcomed and the service and sales are both great. Thanks to Beau on a wonderful sales experience buying our 2nd VW there and also Jay for taking care of our service for our son’s Taos. Great job guys and thanks again for a wonderful experience! | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Gustavo Sepulveda
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2/28/2026 12:00:00 AM | Google
★★★★★ Julia Stefanko
Amazing and very timely service. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ Gail
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2/27/2026 12:00:00 AM | Google
★★★★★ Sara Simpson
This is my second time buying a car from Volkswagen of Woodland Hills, and once again it was an outstanding experience. I had the pleasure of working with Zach in sales, Michelle the manager, and Michael in finance — they all went above and beyond to make the entire process smooth and stress-free. What really sets them apart is thei | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Mark WLV
Got everything we needed taken care of, plus a loaner for the time car was in the shop. I like that they take pictures of the issue. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Kim Whitehead
Great sale with my salesman. Thank goodness Brad is back | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Tracy Distin
The guys at the front desk are awesome and as helpful as they can be. My car was there for 3 weeks to fix something the "Check engine light" came on for i feel they should 3 weeks before that!! The shop had my car for close to 6 weeks(2 separate visits a week and a half apart).. they replaced expensive parts both times.... about $6,0 | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Jeannie Ruse
So many issues. :( Not the same since they changed ownership. Too many bad comments to list here. | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Niki Kim
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2/19/2026 12:00:00 AM | Google
★★★★★ Ty
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2/19/2026 12:00:00 AM | Google
★★★★★ Susan Caudel
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2/19/2026 12:00:00 AM | Google
★★★★★ Toan N
Thanks to Neal went home with a great new car. However, finance needs work. Neal called me back asking about the car couple days later. Asked her to help with finance situation with the bank they gave me. Of course she can't and it must be with finance manager, totally understandable. Have not heard back at all from finance manager. | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Jasmine Zigler
Victor was absolutely amazing. He helped me with an extensive car repair and made the entire process smooth. He handled everything professionally, explained each step clearly, and kept me updated throughout. On top of that, he’s just a genuinely sweet and kind person who truly cares about helping his customers. I really appreciate hi | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Reina Solis
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2/13/2026 12:00:00 AM | Google
★★★★★ Sean DeBeikes
Victor is the man! The service team has been so helpful with maintenance and recalls for my Atlas. Couldn’t recommend them more highly. | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ cheri burkhart
They were super friendly and the purchase was easy | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ gina stevens
Such a great experience, Micah was an excellent salesman! Very knowledgeable and not pushy. I was in and out of there quickly too! | Read Full Review
2/9/2026 12:00:00 AM | Google
★★★★★ Shane Kramer
Victor was beyond helpful and took care of my car by the end of the instead of pushing it until the next morning so I was able to make a needed drive up early the next morning. Very accommodating | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Dillon Sciamanna
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2/1/2026 12:00:00 AM | Google
★★★★★ Caitlin Trigueros
I recently purchased a new Volkswagen Atlas from Volkswagen Thousand Oaks, and the entire experience was exceptional—largely thanks to my salesman, Beau Bridge. Beau was incredibly helpful, professional, and patient as I had 3 young children with me. He answered every question thoroughly without any pressure, and made the whole proce | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Marisa Leconte
Outstanding customer service at Thousand Oaks Volkswagen— really made me feel taken care of! With all of the outstanding recalls on my car, they quickly loaned me a car for a couple of days to make sure my days weren’t disrupted. Ask for Victor! Will be back for any needs for my id4! | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Steve Root
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1/30/2026 12:00:00 AM | Google
★★★★★ Tyla Vlavianos
Excellent service! Everytime I take my vehicles in its always easy and met with friendly faces, I couldn't be happier. Thank you VW Thousand Oaks! | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Joe M
My salesman, Mohammad was the best I’ve worked with. He was knowledgeable about all the car’s features and thorough. I called him the day before about a vehicle I seen online and set up an appointment When I arrived, he was ready with the (clean) car and had all my information. Finalizing the price was easy and they matched exactly | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ James Angelo
Service was very friendly, and assisted me with fixing an issue on a new vehicle that I had purchased from a different dealership. | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Paula Geeting
The sales person knew the specs on the vehicles, was very helpful and courteous thru the buying process. During our several trips to the dealer we delt with several other employees who were also very helpful. Great buying experience. Would buy from this dealer again in the future. | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ MICHAEL ANDERSON
Frank did a great job taking care of my repair ASAP | Read Full Review
1/23/2026 12:00:00 AM | Google
★★★★★ Austin Fisher
Shout out to Jay for helping me out with my most recent service. Always great prices and great service from these guys on my 2004 R32. I even got a free shuttle to work and a complimentary car wash with my service. | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ Marc Blaskey
I dealt with Neal who was very responsive and helpful. Brad the sales manager was extremely helpful as well. I was very happy with my trade-in and purchase experience and would recommend this dealership. One small note - it has proven a little difficult to get hold of any official contract or formal agreement regarding the CPO warran | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ Matt & Christy Arnold
Exceptional service from service department. Wouldn’t go anywhere else. | Read Full Review
1/19/2026 12:00:00 AM | Google
★★★★★ Maureen Hensley
Mohammad, the salesman I worked with, was very helpful and knowledgeable and gave me a great deal! I will definitely go back to him for my future VW purchases. Mgmt and other staff were also awesome. Everyone was super friendly! Between my daughter and I, we’ve been repeat customers at this dealership for 10+ years. | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ Mark Carnaghe
Micah did an excellent job providing all pertinent and requested information as well as making the whole process pretty straightforward and easy. | Read Full Review
1/18/2026 12:00:00 AM | Google

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