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Antelope Valley Volkswagen

★★★★★(117)read reviews

39050 Carriage Way, Palmdale, CA 93551

(661) 453-6225 Ask About Our Service Specials!

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Mon: 8:00 AM - 4:30 PMTues: 8:00 AM - 4:30 PMWed: 8:00 AM - 4:30 PMThur: 8:00 AM - 4:30 PMFri: 8:00 AM - 4:30 PMSat: 8:00 AM - 12:00 PMSun: Closed

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Customer Reviews

★★★★★ Bret Hart
I didn't have an appointment and they got me in and in a timely manner. Done right for the right price. Well done | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Gabby CASTRO
Always a pleasure taking my car foe service at AV Volkswagen. | Read Full Review
5/24/2025 12:00:00 AM | Google
★★★★★ P SB
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5/23/2025 12:00:00 AM | Google
★★★★★ Mahagani Watson
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5/19/2025 12:00:00 AM | Google
★★★★★ Tennille Gossom
The front desk staff is great but something is going on in the back. I took my car for repairs & each time they do a $200 inspection. I had a coolant leak repaired that cost me an arm & a leg. Few weeks later I have an oil leak fixed. That cost about an arm. Few weeks later oil leak again. So I take it back & of course it’s a new lea | Read Full Review
5/18/2025 12:00:00 AM | Google
★★★★★ Jacob Quinlan
Wanted 800$ for a tie rod, save yourself the time and find a different shop. | Read Full Review
5/15/2025 12:00:00 AM | Google
★★★★★ Demitria Gallardo
Great customer service. All staff was beyond helpful and got me in and out in a timely manner. | Read Full Review
5/11/2025 12:00:00 AM | Google
★★★★★ Melony T
I walked in and Jose immediately greeted me and offered to test drive some vehicles with me. I told him about Lancaster Honda trying to take advantage of me the day before and he promised not to do the same. I walked in thinking I would buy something cheap with cash and ended up leaving with a more expensive vehicle that is certified | Read Full Review
5/10/2025 12:00:00 AM | Google
★★★★★ Mark Radke
Awesome service! Very accommodating! And the service advisor was incredibly helpful and patient! | Read Full Review
5/10/2025 12:00:00 AM | Google
★★★★★ Kelvin jarrett
Wow The service and details are amazing VW Palmdale treat their customers like family From the greeting counter to the maintenance crew . I will definitely refer my family and friends to you . Tara is a testament of what service means Her service is right on point ?? | Read Full Review
5/9/2025 12:00:00 AM | Google
★★★★★ Carlton Brandon
Wrong person to send text to. I sold my VW back in October, so PLEASE update your records.. | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Norma Daniels
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5/5/2025 12:00:00 AM | Google
★★★★★ roxana sussi
Love this place! They are always super friendly, they go above and beyond. They provide realistic updates. | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Frances Wolff
The work was done very quickly on my car and Tara was great to work with in answering all my questions! | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Sebastian Valdes
Came in for an oil and they did a very good job, service was quick and their waiting room area has a lot to offer. Will definitely be coming back for any service my car needs. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Marco Ponce
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4/24/2025 12:00:00 AM | Google
★★★★★ Michelle Arana
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4/24/2025 12:00:00 AM | Google
★★★★★ Charlandra Jordan
Giving Kudos to the Service Team at Volkswagen Palmdale; Always a pleasure to see Tarra & Kaitlyn, both Ladies who are always pleasant and professional; the ‘magic men/mechanics’ got me in and out in a timely manner; Truly Appreciate them All and look forward to seeing them come next venture…Anyone needing servicing with their Volksw | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ Jessykuh Ryan
I absolutely love love the service department love it they're very helpful and very kind | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ Raul Terrazas
Very friendly efficient and timely. | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ cornelius clifton
Everyone was very professional and Caesar. My salesman was very nice and Mel who did the ending paperwork for the car good guy. | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ Meredith Moore
The whole team here goes above and beyond. Thank you Cari, Tara, and Alex!!!!! | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Jessica Avalos
Staff was friendly and efficient. | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Yongjia Wu
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4/17/2025 12:00:00 AM | Google
★★★★★ bender719k
Everyone super nice, kept in touch via text, I even paid via a link, so very easy. Just can't bring myself to give them a 5....only because everything is soooo expensive. But 5 stars for service! | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ David Burnside
The AV Volkswagen team conducted a thorough Multi-Point Inspection and provided detailed inspection results. They diagnosed the codes I brought the vehicle in for, replaced the after market parts with VW OEM parts, and cleared the check engine light. Kaitlyn and Tara were professional and communicated effectively. | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Carla Hamilton
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4/15/2025 12:00:00 AM | Google
★★★★★ Olivia Baez
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4/13/2025 12:00:00 AM | Google
★★★★★ James L “JMan” Shields Jr
I always appreciate the professionalism and expertise of everyone at Antelope Valley Volkswagen every time I visit the dealership to have my vehicle serviced. | Read Full Review
4/12/2025 12:00:00 AM | Google
★★★★★ sandra guerrero
Kaitlyn is always so sweet and helpful. The service overall is always amazing here | Read Full Review
4/12/2025 12:00:00 AM | Google
★★★★★ Sargis Sepanyan
Very good dealer. Carrie, was so nice, and helped me get an appointment. I tried New Century Volkswagen before, but I prefer this dealer because they were very nice. | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Salina Solis
All I can say is Excellent, Friendly, Supportive, Outstanding, Fantastic are the words that define the AV Volkswagen Service Team. Go there and ask for Tara she and her team are absolutely ??% Da bomb!! And they can fix any kind of car too. | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Chris Newling
Customer service was excellent. Timely and professional service all the way around! | Read Full Review
4/9/2025 12:00:00 AM | Google
★★★★★ M Cox
Absolutely disgraceful. As a lifelong Volkswagen owner—someone who has owned a Beetle and two Tiguans—and as the grandchild of Volkswagen owners dating all the way back to the 1960s, I am beyond disgusted with the complete lack of competence, care, and professionalism at this dealership. This isn’t just a brand to my family—it’s been | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ jamie Yentis
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4/4/2025 12:00:00 AM | Google
★★★★★ zain light
Very helpful and kind. Service was great and even showed me a few tricks for my new car, definitely would recommend to family and friends. Thank you | Read Full Review
4/4/2025 12:00:00 AM | Google
★★★★★ Susie Amata
The service was good and so was the customer service. | Read Full Review
4/4/2025 12:00:00 AM | Google
★★★★★ Jill Rodriguez
Tara is the best in service. Always so helpful & kind. She goes that extra for customer service. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ lissa picker
Tara is a great service writter.....been coming to AV VW for probably 20yrs now | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Joyce Johnson
I was able to make a same day appointment. I was in and out in a little over an 1 hours time! | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Christina Mendoza
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3/27/2025 12:00:00 AM | Google
★★★★★ Latoya Faison
Great service! The wait was not a problem. Thank you for your service and making me laugh. | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Jesus Vasquez
Very convenient, they work late and accommodated my appointment to my convenience Professionals, very nice work with my car windows | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ diana deering
Volkswagen is my 2nd family. I've been buying my cars from them since 2004. Before my ex, we own 3, and after my ex, I own 3, which I one I own a 2018 Passat that I love so much. she's my baby. I ?? the service I get from them always pleasant to see a smiling face when I walk in the double doors. So far I haven't had any issues. Th | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ pablo ramirez
Really bad customer service specially Tiara. Also, have been twice at this place for the same reason reprogramming my battery. In less than a year. They barely find out that it was my alternator after the warranty was expired. My car is a 2020 Tiguan with a lot of lights on like a Christmas tree. | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Cassandra Perez
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3/24/2025 12:00:00 AM | Google
★★★★★ cecy Ovi
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3/22/2025 12:00:00 AM | Google
★★★★★ Eduardo Alcantara
Excellent Service | Read Full Review
3/22/2025 12:00:00 AM | Google
★★★★★ pilar gonzalez
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3/22/2025 12:00:00 AM | Google
★★★★★ Eduardo Alcantara
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3/18/2025 12:00:00 AM | Google
★★★★★ Evelyn Vera
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3/18/2025 12:00:00 AM | Google
★★★★★ Sara Velazquez
Kaitlyn and Tara had always been amazing! This last time I had to deal with severe mechanical issues and Silver Rock (extended warranty) was being so difficult. Kaitlyn stayed on top of everything! She went above and beyond to make sure my car was repaired properly. Even double checked previous repair. Thank you Kaitlyn | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ Susan Franklin
Kaitlyn was super nice and efficient to work with at the service desk! In the future I’m going to highly recommend AV Volkswagen for service and sales. Thank you! | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ Lisa Balk
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3/17/2025 12:00:00 AM | Google
★★★★★ olivia portillo
Jose is awesome !! | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ carolyn henderson
Antelope Valley Volkswagen is fast, efficient and professional. The service department always does a thorough job with my Beetle. | Read Full Review
3/15/2025 12:00:00 AM | Google
★★★★★ Juana Tapia
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3/13/2025 12:00:00 AM | Google
★★★★★ Richard Nerone
I live in Santa Clarita. Originally I had purchased my Volkswagen ID4 pro S model from Galpin VW in the San Fernando Valley. Unfortunately, my experience with their service department has been less than satisfactory. They’ve been unable to handle the software recalls, let alone the long awaited door handles, which have been back orde | Read Full Review
3/13/2025 12:00:00 AM | Google
★★★★★ Gerardo Servin (DrathSniper24)
Great experience over all. Recommend if looking for a new car. | Read Full Review
3/13/2025 12:00:00 AM | Google
★★★★★ Victoria Williams
Jose was very helpful! | Read Full Review
3/10/2025 12:00:00 AM | Google
★★★★★ Jenn Macias
Upon arrival, Salesperson Cesar provided exceptional assistance. His extensive knowledge of the vehicles and equipment enabled him to recommend the most suitable car for my spouse and me. His dedication and attention to detail far exceeded our expectations. Super happy with my new vehicle thanks to him! | Read Full Review
3/10/2025 12:00:00 AM | Google
★★★★★ Andrew Welborn
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3/7/2025 12:00:00 AM | Google
★★★★★ Nick Tomaszewski
Best service i ever had, thank you | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ Rubin Bryant
Tara and the VW Palmdale team were fun and easy to talk to. I felt home. Thank you all. | Read Full Review
3/1/2025 12:00:00 AM | Google
★★★★★ Daniel Neve
Jose is the best. He really helped me get the best deal for my family. I keep going back to Jose for every car purchase. He really takes care of us. | Read Full Review
3/1/2025 12:00:00 AM | Google
★★★★★ Jose Crispin
Pretty bad experience visiting the dealership, way too high prices too | Read Full Review
3/1/2025 12:00:00 AM | Google
★★★★★ Anna Keeman
I want to leave a message here about a great company and the best salesman Jose. We had a short period of time to find my daughter a car that she was going to be happy with and that is safe and a great warranty not only did Jose find us the car she liked but when he was showing us the cars he wasn’t pushy and always asked if we had a | Read Full Review
2/28/2025 12:00:00 AM | Google
★★★★★ Justin Crane
Antelope Valley VW service is excellent. The service techs seem passionate about their quality of work. The service is prompt professional and everyone is very friendly. Tara Siebenthal is especially excellent. I’ve been going there for years and will keep coming back. | Read Full Review
2/28/2025 12:00:00 AM | Google
★★★★★ Mimi Wilson
Katlyn was supper sweet they was all very nice I will return | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Deanna Emile
Very nice people at this dealorship. Especially Tara. She was so attentive and informative. | Read Full Review
2/26/2025 12:00:00 AM | Google
★★★★★ Alicia Quillen
Always a good experience here! The staff and service are excellent. Thank you VW!!! =) | Read Full Review
2/24/2025 12:00:00 AM | Google
★★★★★ Leslie Huckeba
The mechanic did a great job and fast. | Read Full Review
2/24/2025 12:00:00 AM | Google
★★★★★ Rick Carson
If you're looking for a fair good team go to antelope valley Volkswagen Jose I'll sell you a car and Albert will get you through the finance you'll be out of in and out of there in an hour... | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ Alfred Nevarez
I was told that the door handles were set aside for me. When I return to pick the vehicle back up, I was told the door handles did not get done because of door handle availability. | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ Angela Forbes
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2/22/2025 12:00:00 AM | Google
★★★★★ Greyson Grant
Great Service every time. | Read Full Review
2/21/2025 12:00:00 AM | Google
★★★★★ Sheim Nak
Tara and her team were absolutely great. Kept me informed of how my service was going. Thank you. | Read Full Review
2/21/2025 12:00:00 AM | Google
★★★★★ Dumith kongala
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2/21/2025 12:00:00 AM | Google
★★★★★ Arturo Hernandez
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2/19/2025 12:00:00 AM | Google
★★★★★ Jerry Valentine
Worst customer service by the Service Department manager. Going to report to VW Corporate. For instance, they do not post credit card surcharges - just ambush you at the end. Note, surcharge must be PROMINENTLY posted according to Visa and California policies. Wonder if the manager will get smart with the investigators. My wife h | Read Full Review
2/19/2025 12:00:00 AM | Google
★★★★★ Cindy Garcia
For it being my first car the process was so fast and easy, my sales person Jose A, made the process so simple and fast. I couldn't of asked for a better sales person to purchase my first car. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Estrella Diaz
Todos muy hamables..gracias | Read Full Review
2/15/2025 12:00:00 AM | Google
★★★★★ Paco Amaya
As always! Amazing service, walk in no appointment. Thank you Kaitlyn for all the help Frank | Read Full Review
2/15/2025 12:00:00 AM | Google
★★★★★ Cameron Gideon
Always takes care of my family and I. | Read Full Review
2/14/2025 12:00:00 AM | Google
★★★★★ Etta Callum
The AV VW team is super helpful and friendly. | Read Full Review
2/14/2025 12:00:00 AM | Google
★★★★★ Tennille Gossom
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2/14/2025 12:00:00 AM | Google
★★★★★ Donna Binder
First time at this dealership for service and it was simply perfect. I was very impressed with the professionalism, consistency on updates and the overall ease of the visit. I live in Valencia and the drive is totally worth it. These ladies are amazing and greatly appreciated! | Read Full Review
2/12/2025 12:00:00 AM | Google
★★★★★ Kristen Dalley
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2/12/2025 12:00:00 AM | Google
★★★★★ Patricia Housel
Great services! | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ Matice Moore
I am sooo appreciative to the Service Technician who worked to solve the problem. And he did find the issue that I was having with my vehicle. He was very knowledgeable and explaining to me the issue with my Thermostat in my GLA 250 Mercedes Benz. I THANK YOU DANIEL!!?? | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ hermy ortiz
Very little communication between employees. Kids running around behind the desks. I was given an appointment, and then when I arrived, they didn't even know if they had all the parts to do the work. I love the VW name and product, but not the Antelope Valley facility and team. | Read Full Review
2/11/2025 12:00:00 AM | Google
★★★★★ Leandra Cordova
Jim was very helpful and nice! | Read Full Review
2/8/2025 12:00:00 AM | Google
★★★★★ Richard Hansen
Tara from the Service Department is the absolute best!!! We’ve seen her for 4+ years and will continue to do so. | Read Full Review
2/8/2025 12:00:00 AM | Google
★★★★★ Sarah Ash
Salesman Jose and his boss Edwin are great! The purchase was so quick and easy. Will definitely recommend them to family and friends. | Read Full Review
2/6/2025 12:00:00 AM | Google
★★★★★ Michelle Schreiber
Friendly group of people to work with, especially Tara!! Thx again for great service! ?? | Read Full Review
1/31/2025 12:00:00 AM | Google
★★★★★ Rafael Aceves
Muy buen servicio ., excelente trato con lo que se necesita. | Read Full Review
1/31/2025 12:00:00 AM | Google
★★★★★ Matt Gardner
Kaitlyn the service writer and the rest of the staff at AV Volkswagen were friendly, knowledgeable, and efficient. I brought my son’s vehicle there for some brake issues and they were able to diagnose and repair the vehicle in a short amount of time. Highly recommend them for service and we will be coming back here for sure! | Read Full Review
1/31/2025 12:00:00 AM | Google
★★★★★ VALERIE Reynoso
Tara is great, kept me constantly updated and made it easy to communicate about my vehicle. I highly recommend this dealership | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ David Cunningham
I came in short notice with a problem and they took care of me. They were courteous, professional, and friendly. Highly recommend. | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Licimaco J Padron Antunez
Fueron muy cordiales y explicativos a todas nuestras inquietudes. Excelente comunicación | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Peralta And Associates
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1/27/2025 12:00:00 AM | Google
★★★★★ Lisa Ashley
Feeling great about switching to Antelope Valley VW for service! The ladies in the service department are wonderful and the level of detail given by technicians is stellar. | Read Full Review
1/24/2025 12:00:00 AM | Google
★★★★★ Ginger Allan
Loved this place since 2000. | Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Mary Campbell
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1/20/2025 12:00:00 AM | Google
★★★★★ Chris Ayala
Fast and easy. | Read Full Review
1/19/2025 12:00:00 AM | Google
★★★★★ Fernando Rodriguez
Jose was a great sales rep. He helped me with all my questions and concerns. Made me feel at home. | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Kim Molinary
Very honest about repairs needed. Kaitlyn very good at communicating car information of the service needed and why. Wish they would have washed car and get the washer machine repaired which would be helpful. Nice atmosphere in store not feeling captive able to walk around without being accosted by sales personnel. The video on the | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ keshaun connor
Great service!! | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Bruce Redack
Took awhile to get the tires installed but am very impressed and happy. | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Lisa Knauss
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12/31/2024 12:00:00 AM | Google
★★★★★ James L
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12/31/2024 12:00:00 AM | Google
★★★★★ Ryanne Dennis-Mendoza
Everyone here is super nice and helpful and they always give the best service! Thank you to Tara and Brett for the positive Environment and the best help! | Read Full Review
12/30/2024 12:00:00 AM | Google
★★★★★ Cindy Noriega
The staff is awesome. That are very helpful with working with your vehicle | Read Full Review
12/29/2024 12:00:00 AM | Google
★★★★★ Melanie Johnston
Such an incredible staff Tara was so helpful in helping me get my car fixed. She went above and beyond. So grateful. | Read Full Review
12/27/2024 12:00:00 AM | Google
★★★★★ Nicole Mirande
The moment I stepped on the lot, Jim was there by my side to help me find a great car that I’d love. He was friendly, easygoing, and really spent time trying to understand my needs in a car. I appreciated the help and the support I had shopping here, and definitely will be recommending AV VW to friends and family. Thanks again to Jim | Read Full Review
12/26/2024 12:00:00 AM | Google
★★★★★ Steve B
It was a pleasant experience. There was no pressure to buy and everything was explained clearly. Cesar was a pleasure to deal with. I highly recommend Antelope Valley Volkswagen. | Read Full Review
12/26/2024 12:00:00 AM | Google
★★★★★ Kim Beller
They were very kind and courteous and helpful. | Read Full Review
12/26/2024 12:00:00 AM | Google

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