Get Directions to a Dealer Near San Juan Capistrano for Brake Service Today

★★★★★ Leisa Reid

Chuck was our sales person - he was friendly, knowledgeable and didn't pressure us at all - he made the experience very comfortable and easy. The finance people were friendly too. | Read Full Review

9/23/2023 12:00:00 AM | Google

★★★★★ Suzy Hetos

This is an update from 1 Star to 5. Read the full review for why it was 1 star originally. The reason for the change was because of one good sales manager- Nick. He apologized for the bad battery, took responsibility, and I felt he listened. He did what was right and I received compensation for the replacement battery even though I n | Read Full Review

9/23/2023 12:00:00 AM | Google

★★★★★ Kat “Kbug” D

Service was great. Everyone was quick to respond with my questions and my car. | Read Full Review

9/23/2023 12:00:00 AM | Google

★★★★★ Suzy Hetos

I bought a 2018 Tiguan two years ago from Capo VW. It was a certified preowned Tiguan. The car shut down while I was driving it two days ago. I had it towed to the dealership. The mechanic took a video of the battery and told me it wasn’t not the correct battery for the car and it was much too small. I had to buy a new battery. I’m n | Read Full Review

9/22/2023 12:00:00 AM | Google

★★★★★ Vanessa White

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9/20/2023 12:00:00 AM | Google

★★★★★ todd fitschen

Everything went so smooth | Read Full Review

9/20/2023 12:00:00 AM | Google

★★★★★ lubo70

Edward was straight forward, honest and fair. The final price I got was very good. Final paperwork was also done very fast. | Read Full Review

9/20/2023 12:00:00 AM | Google

★★★★★ Farzin Bazshushtari

Enjoyed working with Edwardo as Sales individual and Nick as Sales manager. They truly provided above and beyond service that made me very comfortable working with the dealership. This is the third car I am buying from Nick and second from Edward. Quick on delivery and delivered what they promised. Thank you guys. | Read Full Review

9/18/2023 12:00:00 AM | Google

★★★★★ Autumn Connot

Convenient, friendly and fast. My car was ready, clean and the dealership contacted me instead of me having to contact them | Read Full Review

9/17/2023 12:00:00 AM | Google

★★★★★ Mina Atalla

Chuck is awesome love this dealership my favorite in OC for the last 12 yrs I’ve been a customer | Read Full Review

9/13/2023 12:00:00 AM | Google

★★★★★ Rachel Siegel

Brad was GREAT! Had the best experience at this location. I’ll definitely be back! | Read Full Review

9/13/2023 12:00:00 AM | Google

★★★★★ Bob Kiefer

Service was very good - excellent. I had to schedule the appointment almost a week ahead, and I couldn’t get a loaner car even with almost a week’s advance notice. | Read Full Review

9/13/2023 12:00:00 AM | Google

★★★★★ liz cera

Great to work with. Mike was very helpful and I am a very happy lady. | Read Full Review

9/10/2023 12:00:00 AM | Google

★★★★★ L Forehand

Capo VW is amazing! Sales staff were all knowledgeable, friendly, and helpful. Makes the test drive, checking out options, and making the final decision easy and stress free. No pressure. No hassle. You decide when you are ready. | Read Full Review

9/10/2023 12:00:00 AM | Google

★★★★★ Michael Graham

I scheduled an annual service appointment for my Tiguan. I explicitly told the service adviser that the tires had just been replaced and not to rotate the tires. When picking up the vehicle I was told the tires were rotated and now needed alignment for $150. I didn’t have time to insist to have the alignment done at dealer cost, but | Read Full Review

9/10/2023 12:00:00 AM | Google

★★★★★ Milana Malec

Had a wonderful experience purchasing the ID4 with Richard, he was extremely helpful and such a pleasure to work with. Could not have asked for a more kind and helpful salesman! | Read Full Review

9/9/2023 12:00:00 AM | Google

★★★★★ J C

Mike Stieber and his manager Nick made my buying experience excellent. Never had I had a car buying process completed in under an hour! | Read Full Review

9/9/2023 12:00:00 AM | Google

★★★★★ Anthony Manfredi

Fred and the rest of the crew knew that I needed the car back in-time to pick up my kids from school. He promised by 2pm and it was done by noon. Legend! | Read Full Review

9/5/2023 12:00:00 AM | Google

★★★★★ Tori seabra

Easy, quick, informative. Friendly staff. | Read Full Review

9/4/2023 12:00:00 AM | Google

★★★★★ Jennifer Rust Chahine

I sent an email to the Gary the GM of VW Capo with details of why I am unhappy with the service for over this past year | Read Full Review

9/3/2023 12:00:00 AM | Google

★★★★★ Terri Avnaim

I turned in a VW lease and leased a new VW Atlas at this location. Both my salesperson and the finance guy were so nice, thorough and quick. I don't think I've ever leased a new car in less than two hours, but they made it happen because they knew I had a short time window. I highly recommend this dealership due to the friendly staff | Read Full Review

8/31/2023 12:00:00 AM | Google

★★★★★ Anita Jacobi

Edward was extremely helpful and knowledgeable. We have purchased from him before and both times had positive experience. | Read Full Review

8/31/2023 12:00:00 AM | Google

★★★★★ Hans-Peter Langer

I'm a new customer but I'm very impressed with the service. Absolute 5 stars, thanks to Fred! | Read Full Review

8/29/2023 12:00:00 AM | Google

★★★★★ R Bell

I was warned by a friend to not go to Capistrano VW for service. But I had no choice. I purchased a replacement key for our 2011 Jetta and was told I'd be called when it arrived. After three weeks I called and was told, "Oh, it came in two days after you ordered it." Then, I made an appointment for programming and was told we could w | Read Full Review

8/27/2023 12:00:00 AM | Google

★★★★★ Pat Chong

Ongoing problem with doors locking when key left in car. Technician says he can t replicate problem therefore it doesn’t exist. It does exist however and it was necessary to break a window to rescue a dog in the car on a hot day. | Read Full Review

8/26/2023 12:00:00 AM | Google

★★★★★ AMIN ESFAHANIAN

Shoutout to the sales manager Nick. He made my purchasing experience so easy. I was in n out of the dealership in less than an hour! | Read Full Review

8/25/2023 12:00:00 AM | Google

★★★★★ A Alex V Jacob

Excellent customer service | Read Full Review

8/25/2023 12:00:00 AM | Google

★★★★★ Rahm Noury

Excellent service provided by the team at Capo VW. I sincerely thank them for the genuinely honest and friendly treatment I received. | Read Full Review

8/22/2023 12:00:00 AM | Google

★★★★★ Tracie Weight

Great service and friendly staff. | Read Full Review

8/22/2023 12:00:00 AM | Google

★★★★★ D H (D2)

I got the service I needed in a timely manor. ARLEN kept me up to date on my progress and I got one recommended service needed, too. Uber shuttle was helpful. | Read Full Review

8/20/2023 12:00:00 AM | Google

★★★★★ J Ba

I own a 2005 Volkswagen and I ALWAYS have an oil change done here!! Being that my car is a (much) older vehicle I wouldn't trust any other dealership to do the "work"!! The people there are always very nice and upon the completed oil change I walked out to my car and they also gave me a complimentary car wash AND even made my tires l | Read Full Review

8/18/2023 12:00:00 AM | Google

★★★★★ David Bird

Whenever we need service always drive the extra distance from Anaheim Hills to Capo. Bought 3 cars from them do far. Always treated great in sales and service departments. Also Brad in service is great and goes the extra mile, even offering advice for my daughter who has a VW in Texas. | Read Full Review

8/16/2023 12:00:00 AM | Google

★★★★★ Jeffrey Abbott

Arlen was very helpful in getting my car checked in for service and his assurances inspired confidence that my car would be properly diagnosed and repaired, which Scott did in a very timely manner. Capistrano Volkswagen will be the only place I take my car for major service going forward. | Read Full Review

8/15/2023 12:00:00 AM | Google

★★★★★ Felicia Stucken

The service from Brad Johnson was excellent. He explained everything to us; looked into an extended warranty for the catalytic converters; and helped us to get it all done within our timeframe. If it had not been for Brad Johnson, we would have been very upset about our catalytic converters going out so soon. | Read Full Review

8/14/2023 12:00:00 AM | Google

★★★★★ Carlos Aguilar 3G Health Insurance Services

Buddy is an incredible human being and helped us so much in getting to understand what the ID.4 is all about and ultimately choosing this as our new vehicle. The whole staff is incredibly helpfully and it shows that the GM Gary has an amazing team! | Read Full Review

8/12/2023 12:00:00 AM | Google

★★★★★ Austin Soutas

Definitely a great experience with getting into a great ID.4 pro S. Love the vehicle and the features and Buddy did a great job explaining and going over the car and the benefits of going EV. | Read Full Review

8/11/2023 12:00:00 AM | Google

★★★★★ Allen Marquardt

Every visit I have had there has been professional, polite and timely, with great customer service. | Read Full Review

8/10/2023 12:00:00 AM | Google

★★★★★ Alexandra Pappagelis

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8/10/2023 12:00:00 AM | Google

★★★★★ Theresa Clark

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8/9/2023 12:00:00 AM | Google

★★★★★ Bob De Carlo

I have always had all of my car service done at Capistrano VW. They do a great job! If you live your VW you should make sure it gets the best service possible:)! | Read Full Review

8/9/2023 12:00:00 AM | Google

★★★★★ Andy Seaboyer

Great service. Incredibly busy day and they still have me an A+ level of customer service and performed the services needed in a timely manner. | Read Full Review

8/7/2023 12:00:00 AM | Google

★★★★★ Alexandra Pappagelis

I came in to have my car serviced and told the service counter what my concerns were and what I said to what was relayed to the technician was completely incorrect. The service staff gave me no explanation when they called to tell me my car was ready and when I ask about it once I got to the service counter, they were rude. I work in | Read Full Review

8/7/2023 12:00:00 AM | Google

★★★★★ frank tran

Feel no pressure, friendly and happily answered all questions I had | Read Full Review

8/5/2023 12:00:00 AM | Google

★★★★★ Andrew James

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8/4/2023 12:00:00 AM | Google

★★★★★ Maria Trefethen

I love Capistrano Volkswagen. We’ve bought multiple cars over the years. I now have a VW Beetle & they continue to provide exceptional service. | Read Full Review

8/4/2023 12:00:00 AM | Google

★★★★★ Felipe Sahagun

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8/4/2023 12:00:00 AM | Google

★★★★★ Laura Maydahl

Scheduling is a nightmare. After major issues a year ago I went in to the dealer to specifically ask if I needed an appointment for my scheduled service and was told that I did NOT, just to come first thing in the morning, which I did — I got there before service opened, and once they opened I was told that I needed an appointment, | Read Full Review

8/4/2023 12:00:00 AM | Google

★★★★★ Elena Andreeva

I have been waiting in the service department for almost 2 hours. I came to see Service director (Cory), didn’t have an appointment though. I was going to show him defects on the windshield. Guy at the desk told me that Cory is on the meeting upstairs and will be back soon. When after 1.5 hours waiting guy at the desk told me that h | Read Full Review

8/3/2023 12:00:00 AM | Google

★★★★★ Mish Kay

Hi, I am so impressed about the customer service at Capistrano Volkswagon showroom. Staff was so professional and helpfull that I finely decide to buy my car. I am so thankfull as the Sales consultant Mr.Buddy help me a lot and I specially appreciate the sales consultant Mr. Richard Kim as he was very helping and patient with me. I f | Read Full Review

8/1/2023 12:00:00 AM | Google

★★★★★ John Clifford

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7/31/2023 12:00:00 AM | Google

★★★★★ Jay Day

Your customer service is terrible. I have called your service department over 2 years telling you this vehicle is not affiliated to me or this email. I have called and spoke to a Luis over 3 times in the past 2 days. I have called and left 4 messages for your service department in the past year to contact me so we can fix this issue. | Read Full Review

7/29/2023 12:00:00 AM | Google

★★★★★ Kelly Petke

Great service as always! It's one of the reasons we've bought 4 cars there. Brad is incredible!!!! | Read Full Review

7/27/2023 12:00:00 AM | Google

★★★★★ MIKE Hamdan

Bought a New Car 2023 GTI Autobahn Edition maybe a month ago fantastic service from Buddy , and Mike k the tech guy Paul in finance is awesome always a pleasure going to see them all thank you for your help guys. Will be back . | Read Full Review

7/25/2023 12:00:00 AM | Google

★★★★★ Eddie Oddo

Everyone in the service dept is always helpful, friendly and responsive. My appointment was with Brad. He was quick to set up my service, was communicative on when the car was ready and ordered my Lyft rides quickly. When I arrived to drop off my car, Brad was finishing something up in the back office, but his colleague greeted me an | Read Full Review

7/22/2023 12:00:00 AM | Google

★★★★★ Craig Clauer

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7/22/2023 12:00:00 AM | Google

★★★★★ Sharon Torres

Our lease was up (our fifth lease with VW). Buddy, our sales consultant patiently and thoroughly explained all our options. We took several days to make our decision. We never felt any pressure. | Read Full Review

7/20/2023 12:00:00 AM | Google

★★★★★ James Hughes

Great service. | Read Full Review

7/20/2023 12:00:00 AM | Google

★★★★★ Pace O'Neil

I was able to do everything online from 150 miles away. My sales rep Edward sent me personal videos of the vehicle which made it easier to purchase sight unseen. They even delivered to my driveway. There wasn't a lot of back and forth over the price and I starting enjoying my vehicle in just a few days. I would definitely recomme | Read Full Review

7/17/2023 12:00:00 AM | Google

★★★★★ Christy Karsten

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7/17/2023 12:00:00 AM | Google

★★★★★ Jaclyn Foley

They were able to book me an appointment for the next day. They called and texted with updates. Gave me a heads up on maintenance my car will need in the next few months. They even washed my car! | Read Full Review

7/17/2023 12:00:00 AM | Google

★★★★★ Darci Bellamy

I have to say the my whole service experience was delightful. I think what was the most impressive is that my last experience, a year ago, was completely the opposite. They have clearly heard frustrations and have really turned things around. That speaks volumes! Thank you Capo Volkswagen. | Read Full Review

7/14/2023 12:00:00 AM | Google

★★★★★ Mark Louch

2010 Jetta to Old to get parts Overall, my experience with San Capistrano Volkswagen was negative. They. charged an exorbitant fee for an unnecessary inspection, failed to provide any value beyond confirming what I already knew, and refused to address the issue at hand. I strongly advise potential customers to avoid this dealership | Read Full Review

7/14/2023 12:00:00 AM | Google

★★★★★ Deborah Grant

Fred at Capistrano Volkswagon was kind, efficient and helpful! I appreciate the video of my car service also. | Read Full Review

7/13/2023 12:00:00 AM | Google

★★★★★ Nick DePalma

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7/12/2023 12:00:00 AM | Google

★★★★★ Jerico Tina

Arrived at my appointment time and was greeted by the staff. Brad communicated with me about what had to be done on my car before any work was done. Completed in a very timely manner. | Read Full Review

7/9/2023 12:00:00 AM | Google

★★★★★ Guy Cirinelli

The best, most friendly and knowledgeable people at Capo VW. There is a closer VW dealership but I choose to go to Capo for the great experience and people. | Read Full Review

7/9/2023 12:00:00 AM | Google

★★★★★ Anne Murrell

Very friendly. They were honest with my repairs. For a dealership, I feel like it was fair pricing. I would recommond. | Read Full Review

7/7/2023 12:00:00 AM | Google

★★★★★ GTI fan

I've been servicing my 2015 and 2016 GTI since new and now the 2015 and 2023 GTI. They have always done good work except constantly trying to upsell service but I get it they are in it to make money (told me that cooling system was leaking and showed me half empty coolant recovery tank with the engine hot - it's supposed to be checke | Read Full Review

7/5/2023 12:00:00 AM | DealerRater

★★★★★ James Gaudette

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7/4/2023 12:00:00 AM | Google

★★★★★ Peter Dolbee

Their service department is very good, but I had to wait well over a month for VW to provide a new steering wheel under warranty. Once it came in, the results were good. It appeared they did not actually check the tire pressures since there was no indication of the pressures, although they said they did. They did not wash the car | Read Full Review

7/4/2023 12:00:00 AM | Google

★★★★★ Jim N

It was one star rating when I took my Atlas in for the service last time. However Brad and Sydney have provided an excellent 5-star customer service this time. | Read Full Review

7/1/2023 12:00:00 AM | Google

★★★★★ Edward Fabela

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6/30/2023 12:00:00 AM | Google

★★★★★ Jessica Welch

Brad was amazing. He went above and beyond to get me what I needed and was even willing to come in on his day off to help me out. Incredible. Give this man a raise! | Read Full Review

6/29/2023 12:00:00 AM | Google

★★★★★ steve west

Very good efficent ! Even sent me a video of the inspection ! | Read Full Review

6/29/2023 12:00:00 AM | Google

★★★★★ Natalie Curmi

Arlen and Trystan were both so helpful and kind! They took excellent care of me and my Taos. | Read Full Review

6/29/2023 12:00:00 AM | Google

★★★★★ Saeed Garshasbi

Wonderful service, great experience and professional team! | Read Full Review

6/28/2023 12:00:00 AM | Google

★★★★★ Andrew Quinio

The team was incredibly helpful, patient, and friendly. They communicated with me regularly about the condition of my vehicle and status of the work done on it. The video they send of work on my car is outstanding. | Read Full Review

6/26/2023 12:00:00 AM | Google

★★★★★ Stephen Partsch

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6/26/2023 12:00:00 AM | Google

★★★★★ Lou B

Great 5 star service | Read Full Review

6/25/2023 12:00:00 AM | Google

★★★★★ s c

Every member of the service department was friendly and helpful. | Read Full Review

6/24/2023 12:00:00 AM | Google

★★★★★ Veronica Potter

We have been customers of CAPO VW for over ten years. The service they provide is unsurpassed. Miles, Brad, Edward & crew are all amazing. We have had urgent situations come up and they have jumped in to help us immediately resolve the issue. Most recently Brad informed me that the rodent damage to our sons Jetta could be covered by | Read Full Review

6/23/2023 12:00:00 AM | Google

★★★★★ Robert Charles Parker

Totally sweet car. Stoked on the ride. | Read Full Review

6/22/2023 12:00:00 AM | Google

★★★★★ pat delgado

Great easy experience buying my first car. Ask for Buddy very professional nice agent. He answered all my questions, gave me time to think, and eventually a great deal. | Read Full Review

6/20/2023 12:00:00 AM | Google

★★★★★ Sergei Andreev

We recently purchased 2023 Volkswagen ID.4 from Capistrano Volkswagen, and I must say it was an exceptional experience. The sales consultant Edward went above and beyond to assist us throughout the entire process. His deep understanding of the car options and his patience in answering all our questions were truly commendable. He took | Read Full Review

6/20/2023 12:00:00 AM | Google

★★★★★ Theresa Santarlas

Brought vehicle in for issues that were not previously fixed. No loaner was available and an Uber was arranged, however, I was charged for the transportation from the dealership for which I had to wait over 30 minutes. Raised concerns with Service manager but still have not been reimbursed for the Uber charge. Additionally, window i | Read Full Review

6/20/2023 12:00:00 AM | Google

★★★★★ Marco Montes

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6/15/2023 12:00:00 AM | Google

★★★★★ Michael Brown

Normally they wash the car. inside as well. dirt and dust on the dash matts not on the floor. that's why I oner pat for a oil change. | Read Full Review

6/15/2023 12:00:00 AM | Google

★★★★★ Lola Tam

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6/14/2023 12:00:00 AM | Google

★★★★★ Julie Morrow

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6/13/2023 12:00:00 AM | Google

★★★★★ Linda Rogers

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6/12/2023 12:00:00 AM | Google

★★★★★ Gary Thomas

Great group of professionals at this dealership. They all knew what they were doing. Buddy was great at his job and got me through the process quickly and saved me money at the same time. The whole group was super friendly especially Buddy. Thank You! | Read Full Review

6/10/2023 12:00:00 AM | Google

★★★★★ yan fang

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6/9/2023 12:00:00 AM | Google

★★★★★ NextUp

Arlen provided expert advice and displayed great customer service engagement. The mechanics got my car running like new. | Read Full Review

6/8/2023 12:00:00 AM | Google

★★★★★ Rick Rowe

Fred is great as out service advisor | Read Full Review

6/8/2023 12:00:00 AM | Google

★★★★★ kristin erin

Every time I call and make an appt they honor the appt. However, every time I go in, they act like they are swamped with cars and there are delays for simple service, an oil change for example. So the issue is they accept too many appts? It’s annoying. Please fix the appt system and make this experience much smoother and faster. | Read Full Review

6/8/2023 12:00:00 AM | Google

★★★★★ Elvira Cole

Great service. | Read Full Review

6/3/2023 12:00:00 AM | Google

★★★★★ Amir Yass

All around wonderful experience from start to finish! It was the easiest experience buying a car and love the new car. Thanks to my salesman and now friend Buddy he made it so easy! I highly recommend this dealership to service all your needs! | Read Full Review

6/2/2023 12:00:00 AM | Google

★★★★★ Gregory Marzilli

Buddy and the guys down there are just tops. Never had a bad experience, and even the finance part was stellar!!! | Read Full Review

6/1/2023 12:00:00 AM | Google

★★★★★ Annette Galasso

What an absolute GEM of a dealership! Beyond friendly, accommodating and supportive! Edward was so helpful in finding us out perfect vehicle and accommodating our needs! This is not your typical dealership or sales team! Everyone from sales, the GM, & finance department treated us like we were friends, not just a dollar sign. Hig | Read Full Review

5/31/2023 12:00:00 AM | Google

★★★★★ Lowside LOD

Chuck Lilly was my sales rep and he went above and beyond to help us. Great guy, Great customer service. The staff all were friendly as well and the history of the keychain gift is very unique. | Read Full Review

5/30/2023 12:00:00 AM | Google

★★★★★ Cherish Changala

The team was incredibly nice, welcoming and kind throughout the process. From Buddy's initial answering my questions to all the outstanding help from Mike in sales to the final signing with Paul. Thank you! The only thing I wish would have happened is when it was realized for some odd reason the car did not have floormats automati | Read Full Review

5/30/2023 12:00:00 AM | Google

★★★★★ The Goer on the Path

Capistrano Volkswagen is The Place to buy your next Volkswagen. I've been a eighth-time owner of Volkswagen since 1976, and this place made my purchasing of a Golf GTi the most pleasant one. I felt no pressure and instant friendship with everyone here, especially the kind care and attention to every details by my sales person. I was | Read Full Review

5/30/2023 12:00:00 AM | Google

★★★★★ Andrew Valdivia

Bought a used Ford Explorer from them. The entire process could not have been easier. I worked with Chuck and he was super communicative the whole time keeping me updated throughout. The price they advertise is the price I paid! Real simple. They made sure the car had a clear bill of health before delivery. Thanks again guys! Love my | Read Full Review

5/29/2023 12:00:00 AM | Google

★★★★★ Craig W

The service guys are amazing . Great communication and I felt real comfortable with them . | Read Full Review

5/29/2023 12:00:00 AM | Google

★★★★★ TILO STEURER

These guys are on top of their game. Friendly service and incredible follow up. | Read Full Review

5/28/2023 12:00:00 AM | Google

★★★★★ michele m

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5/26/2023 12:00:00 AM | Google

★★★★★ jeff sieglen

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5/26/2023 12:00:00 AM | Google

★★★★★ Rikki Farr

Excellent | Read Full Review

5/25/2023 12:00:00 AM | Google

★★★★★ Jenni Frase

Two stars only because I have had excellent prior experiences with the SJC VW service dept. Six months ago, I had my brakes completely redone there, and the service manager at the time was fantastic through and through. All was fine, but the first few drives after, the brakes were wildly noisy, but I chalked it up to new products and | Read Full Review

5/25/2023 12:00:00 AM | Google

★★★★★ Kelly Schroeder

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5/23/2023 12:00:00 AM | Google

★★★★★ Bjorn Juslin

The Service was fast and the people were courteous and friendly, however in my appointment online I questioned if a battery check was included and also when i checked in for the maintenance I asked for help to login to Volkswagen ID on the car as I cannot get to the login and both of my request were not addressed. | Read Full Review

5/21/2023 12:00:00 AM | Google

★★★★★ Griffin Brandau

Great overall experience, would recommend to anyone buying first new car. | Read Full Review

5/19/2023 12:00:00 AM | Google

★★★★★ Daniel Schmidt

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5/18/2023 12:00:00 AM | Google

★★★★★ David P

Let me start by saying that this vehicle purchase was super important; this vehicle was going to be for my 16-year-old daughter. Capo VW was my first choice to make our purchase. The first time I stepped into the dealership and met Edward Golubiievskyi, I felt no pressure. Edward gave me his card and told me to contact him if I ha | Read Full Review

5/18/2023 12:00:00 AM | Google

★★★★★ Caron Kuhl

Everyone was great!! | Read Full Review

5/18/2023 12:00:00 AM | Google

★★★★★ David Collmus

Great communication, service video from the tech, and a complimentary car wash. One of the best service experiences I've ever had. | Read Full Review

5/18/2023 12:00:00 AM | Google

★★★★★ Steve Kendrick

Easy to schedule appointment. Usually quick check-in & drop-off and car typically ready when promised. | Read Full Review

5/17/2023 12:00:00 AM | Google

★★★★★ mike stevenson

Niles and Kevin were great. Great experience and very friendly | Read Full Review

5/15/2023 12:00:00 AM | Google

★★★★★ Marie Van Overbeke

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5/14/2023 12:00:00 AM | Google

★★★★★ Theresa Johnson

Just the best! I’ll never go anywhere else! My service advisor Brad is the best! There’s always a wait for him to help me but it’s worth it! I love capo vw | Read Full Review

5/14/2023 12:00:00 AM | Google

★★★★★ Robert Maltbie

All's well and Brad and others at service desk were very nice. | Read Full Review

5/14/2023 12:00:00 AM | Google

★★★★★ Theresa Johnson

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5/13/2023 12:00:00 AM | Google

★★★★★ Dina Miller

From booking the appointment, to getting a reminder call (from a real person!), to the great service when I dropped off my vehicle and picked it up, Capistrano Volkswagen provided exceptional service that I find is, unfortunately, rare today. I happily recommend them for your sales and service needs (yes, I purchased my vehicle here | Read Full Review

5/12/2023 12:00:00 AM | Google

★★★★★ Jackie Engel

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5/11/2023 12:00:00 AM | Google

★★★★★ Richie's Installations

Nick, Edward and Paul made the purchase of our new car a very pleasant experience, thank you! | Read Full Review

5/10/2023 12:00:00 AM | Google

★★★★★ jennifer beck

What use to be a great place, unfortunately is not. Their service department use to helpful and care. Cory is the service manager and the quality has gone way down. They overcharge and go back on their word. Go somewhere and save yourself the headache. | Read Full Review

5/10/2023 12:00:00 AM | Google

★★★★★ Aldo Lima

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5/8/2023 12:00:00 AM | Google

★★★★★ Robert Diemer

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5/8/2023 12:00:00 AM | Google

★★★★★ Owen M

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5/6/2023 12:00:00 AM | Google

★★★★★ Jody Saunders

Great Car and Service! | Read Full Review

5/6/2023 12:00:00 AM | Google

★★★★★ Ashley Jones

I had a great experience with Arlen! Super friendly and quick service! | Read Full Review

5/6/2023 12:00:00 AM | Google

★★★★★ Jerrod Strauss

Brad was AWESOME! Got me in/out quickly. I always feel comfortable putting my daughter back in her car after her car has been serviced here. | Read Full Review

5/5/2023 12:00:00 AM | Google

★★★★★ Susanne Rochon

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5/5/2023 12:00:00 AM | Google

★★★★★ Laura Boelts

Very friendly and knowledgeable about the vehicle. | Read Full Review

5/3/2023 12:00:00 AM | Google

★★★★★ Og Gb logans

Very nice, fast with appoinment. | Read Full Review

5/3/2023 12:00:00 AM | Google

★★★★★ I'll be Honest

Brad was friendly, attentive and communicative and easy to work with. However, I requested a rental car two weeks prior to my appointment when I booked it and on the day of my service there was none available. Not chuffed. | Read Full Review

5/3/2023 12:00:00 AM | Google

★★★★★ SanJuanCoffeeGuy

Always a dream to work with from the sales staff to the service department. Fred is amazing, jumps through hoops to please. Corey Goodman on top of his game. Owners Miles and Gary have gone out of their way to please me, that's why I have bought four cars from them in the last few years. | Read Full Review

5/2/2023 12:00:00 AM | DealerRater

★★★★★ Lynn vannuys

Great service as always. Keeping my 2007 VW Rabbit in top shape ever since I bought it from Capistrano VW. I love the car! | Read Full Review

4/29/2023 12:00:00 AM | Google

★★★★★ martyn frost

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4/28/2023 12:00:00 AM | Google

★★★★★ Eileen Phillips

Excellent service, friendly staff, my car purrs like new!!! | Read Full Review

4/27/2023 12:00:00 AM | Google

★★★★★ Steve Stoyanoff

I couldn’t ask for better service from what I received with Capistrano VW. Definitely recommend!!! | Read Full Review

4/25/2023 12:00:00 AM | Google

★★★★★ Athena Paras

| Read Full Review

4/24/2023 12:00:00 AM | Google

★★★★★ xnkycuck1974

dealership posts cars it has already sold. Dont waste your time calling to inquire about. | Read Full Review

4/20/2023 12:00:00 AM | DealerRater

★★★★★ Casey Bagnall

I want to thank Brad Johnson and the Service team. On my drive to LA from San Diego my GTI started to give me issues. Thankfully I was right near Cap VW. Brad was able to get me answers and a rental within the hour. Also the service team was reliable. When Brad said the car would be ready Monday, it was! Car issues are super frustrat | Read Full Review

4/19/2023 12:00:00 AM | Google

★★★★★ Robert Rosenfeld

Buddy Holguin is such a pleasure to work with. Super knowledgeable about his products, really committed to getting his customers what they want, honest and direct. He made buying our ID4 a great experience (and this is the first time i can say that about buying a car). If you are interested in a VW, talk to Buddy. Also, the finance g | Read Full Review

4/17/2023 12:00:00 AM | Google

★★★★★ John Cazares

Truly a great experience | Read Full Review

4/16/2023 12:00:00 AM | Google

★★★★★ Paulina Martinez

Buddy delivered the vehicle to me at the end, and he was so nice, he took the time to show me a couple of features of the driving/safety settings and also the media & more; Buddy 10/10. But… The first days of the sales process I was not able to get an estimate of the price doing a Lease because the sales person (Edward) kept saying I | Read Full Review

4/16/2023 12:00:00 AM | Google

★★★★★ Melinda Churchfield

Was fast and even washed my car!!! | Read Full Review

4/14/2023 12:00:00 AM | Google

★★★★★ Glenn A

| Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ Erin Ruddell

It was fairly fast and efficient. The waiting area isn’t very comfortable so be aware if you are going to wait. | Read Full Review

4/13/2023 12:00:00 AM | Google

★★★★★ ken witt

The past times for service on the 2017 bug have always been good the whole staff does well enough said thank you | Read Full Review

4/12/2023 12:00:00 AM | Google

★★★★★ kevin kelly

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4/12/2023 12:00:00 AM | Google

★★★★★ Martin Blackfield

car inspection was thorough and service personnel were friendly and helpful. | Read Full Review

4/12/2023 12:00:00 AM | Google

★★★★★ Alex Inocencio

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4/12/2023 12:00:00 AM | Google

★★★★★ Tiffany Muscarella

Chuck was the absolute BEST!! Highly recommend Capistrano Volkswagen!! | Read Full Review

4/11/2023 12:00:00 AM | Google

★★★★★ Dawn Faller

Awesome took care of all my car needs. | Read Full Review

4/7/2023 12:00:00 AM | Google

★★★★★ Elizabeth Nerhus

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4/7/2023 12:00:00 AM | Google

★★★★★ Paulette

Fast , helpful, friendly service at Capistrano Volkswagen! | Read Full Review

4/7/2023 12:00:00 AM | Google

★★★★★ Cora Hankins

Nile said he would call me when the car I was interested in was ready but he never did and sold the car. | Read Full Review

4/7/2023 12:00:00 AM | Google

★★★★★ Susan Costello

With the assistance of my Sales Representative Mike Stieber, I purchased a Tiguan online and via video in about an hour--no kidding! Mike arranged the vehicle to be delivered to my residence (thanks to Jorge for driving it out!). It was a seamless customer experience, not to mention, the Tiguan was priced right and very beautiful! | Read Full Review

4/6/2023 12:00:00 AM | Google

★★★★★ Luis Leyva

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4/6/2023 12:00:00 AM | Google

★★★★★ G N

I drive to Herman Cook VW in Encinitas for any service...and I live in Rancho Santa Margarita. That should tell you something. This place has the worst customer service and attitude. Go somewhere else. | Read Full Review

4/6/2023 12:00:00 AM | Google

★★★★★ Joshua Garcia

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4/5/2023 12:00:00 AM | Google

★★★★★ Theodor Gillebaard

Fred Evans in the service department makes me want to buy a new VW just so I can continue receiving such great service. | Read Full Review

3/30/2023 12:00:00 AM | Google

★★★★★ Kyle Najarian

Great service. Friendly all around and made the experience enjoyable. | Read Full Review

3/28/2023 12:00:00 AM | Google

★★★★★ Gorkem Ozturk

I paid a $10,000 downpayment for a $15,000 car. but they said that they can't finance me because I am a student. They don't seem to be very willing to sell cars. | Read Full Review

3/27/2023 12:00:00 AM | Google

★★★★★ Lori Grindle

I was happy with the service I received. | Read Full Review

3/25/2023 12:00:00 AM | Google

★★★★★ Dante Hardaway

4 stars because everything was almost perfect up until we got to finance. Chuck, our sales rep was phenomenal! He was patient, understanding, very conversational, and it really seemed like we was there to help us. In all honesty a large part of why we chose the Tiguan over the other vehicle we were looking at ( Mazda cx-5) was becaus | Read Full Review

3/24/2023 12:00:00 AM | Google

★★★★★ Lori Schlegel

Buddy was so awesome and always made me feel welcome and like I was a priority to him. Thanks to all of Capo VW, great place, I am repeat customer. | Read Full Review

3/23/2023 12:00:00 AM | Google

★★★★★ Sean Armstrong

Sold my son a $700 service he really didn’t need for starters. Then called him at work trying to tell he needed another $2000 in services on a two and a half year old car. | Read Full Review

3/23/2023 12:00:00 AM | Google

★★★★★ john lee

Bought my last GTI in 2015 and now 40th anniversary edition from them and both have been an awesome experience. They also serviced my VW's since 2015 and kept them running trouble free. Highly, highly recommend them ! | Read Full Review

3/22/2023 12:00:00 AM | Google

★★★★★ Jeff Jameson

Jeff Maris is the best, I have been working with him for years and the service is always outstanding!!!! | Read Full Review

3/22/2023 12:00:00 AM | Google

★★★★★ Tracey Canziani

The communication and service were fantastic. Your prices, however for a few maintenance items were way too high vs what other auto mechanics charge. Make a profit but don’t be over the top just because you’re in OC. | Read Full Review

3/22/2023 12:00:00 AM | Google

★★★★★ Heather Pepper

Our family just bought our 6th car (over 20 yr span) from Capistrano Volkswagen and the experience was great (again)! Niles helped us with the test drive of a 2019 eGolf and after answering all of our questions we felt comfortable moving forward with the purchase. Special note to Nick, the Sales Manager who also went above & beyond | Read Full Review

3/20/2023 12:00:00 AM | Google

★★★★★ Peter Vu

Got a flat tire coming back from work and was in desperate need of service and a loaner. Jeff and the service team came out big to make this happen when it counted. Not only that my ID4 ran over a nail while at the service bay and Jeff was completely transparent in communication and replaced it. Definitely will drive further to have | Read Full Review

3/20/2023 12:00:00 AM | Google

★★★★★ Tareq Kilani

Very happy and satisfied with my experience at Capistrano VW, very friendly, professional and knowledgeable staff, huge shoutout to Chuck Lilly who went above and beyond, and to Nick Colucci who gave us the best deal that worked for us and our needs, thank you guys, we love our ID.4, keep up the great work! | Read Full Review

3/20/2023 12:00:00 AM | Google

★★★★★ Rebecca Mangan

I always trust Capo VW when I need car repairs. They are professional and do a great job. | Read Full Review

3/19/2023 12:00:00 AM | Google

★★★★★ Pam A Weber

Great service - very quick drop off and pick up, and the service was completed very quickly. They are available to help, can answer any question, and are very attentive. | Read Full Review

3/19/2023 12:00:00 AM | Google

★★★★★ George Huggins

| Read Full Review

3/18/2023 12:00:00 AM | Google

★★★★★ Cynthia Reedy

Everything was excellent. | Read Full Review

3/17/2023 12:00:00 AM | Google

★★★★★ Ronna Vladic

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3/16/2023 12:00:00 AM | Google

★★★★★ Justin Maloney

Buddy was incredible, just an all around great guy and he really knows his stuff. I Highly recommend him. | Read Full Review

3/16/2023 12:00:00 AM | Google

★★★★★ Roman Holtzen

Edward was great! Clean, kind, and friendly dealership. This is our 4th car from here and I’m sure we’ll be back! | Read Full Review

3/13/2023 12:00:00 AM | Google

★★★★★ Donald Lyons

Great team of professionals. Parts ordered and received next day. In and out of service at light speed. | Read Full Review

3/8/2023 12:00:00 AM | Google

★★★★★ Ali “Ali1” Ali

| Read Full Review

3/6/2023 12:00:00 AM | Google

★★★★★ Gloria Abaunza Reza

My electric golf was sent to this location on November 2022 and they still have it. I'm still waiting for them to find out what the problem is. No updates were provided to me. If you call requesting for an update they get rude and always refer me to call the dealer were the car was initially dropped off. They don't care if you are t | Read Full Review

3/4/2023 12:00:00 AM | Google

★★★★★ Dave McPherson

Great second transaction! Very efficient and did not take much time at all. | Read Full Review

3/3/2023 12:00:00 AM | Google

★★★★★ Sina Rastad

Wonderful service, helpful people, thank you Nick, Mike and A.J. ?? | Read Full Review

3/1/2023 12:00:00 AM | Google

★★★★★ Creig vG

| Read Full Review

3/1/2023 12:00:00 AM | Google

★★★★★ Michelle Gerstley

Capistrano Volkswagen was amazing. They went above and beyond fixing my flat tire. Brad Johnson treated me like a VIP. I highly recommend them! | Read Full Review

3/1/2023 12:00:00 AM | Google

★★★★★ Kristin Gammoh

| Read Full Review

2/27/2023 12:00:00 AM | Google

★★★★★ Pauline Cunningham

Jeff is your man at capo VW. He does what he says he’s going to do. He never fails. | Read Full Review

2/24/2023 12:00:00 AM | Google

★★★★★ David Brighton

I contacted Capistrano VW after seeing a used car I was interested in on their website, A guy named Niles answered my call. I was 25 miles away and didn't want to make the drive for a car with imperfections. So I asked Niles if he could take a walk around the car to look for any imperfections seeing the car was used. I also asked if | Read Full Review

2/22/2023 12:00:00 AM | Google

★★★★★ Sheri Schneringer

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2/22/2023 12:00:00 AM | Google

★★★★★ Brandi Ortiz

The staff was polite and helpful despite me being confused and admittedly unhelpful when answering questions about my car. | Read Full Review

2/21/2023 12:00:00 AM | Google

★★★★★ Raiya

Brad is always friendly & courteous. He always communicates any concerns if any with my vehicle. Gets me in and out of the dealership quick so that I don't have to wait for a long time. | Read Full Review

2/20/2023 12:00:00 AM | Google

★★★★★ Vladimir Zhuck

I had a great experience buying my car from Capistrano VW. The staff was friendly and helpful, and they made the process very easy, i would definitely recommend them to anyone looking for a new car. Buddy was very helpful in explaining all of the features of the new vehicle we have been thinking about, he is a great salesman, very k | Read Full Review

2/20/2023 12:00:00 AM | Google

★★★★★ Ric Amato

Treated respectfully snd all issues were addressed, answered, and repaired. | Read Full Review

2/18/2023 12:00:00 AM | Google

★★★★★ Kurt Nelson

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2/14/2023 12:00:00 AM | Google

★★★★★ Dan Konnerth

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2/12/2023 12:00:00 AM | Google

★★★★★ Fritz Brown

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2/11/2023 12:00:00 AM | Google

★★★★★ Marylyn Hagerty

Great Experience always! Great Staff keep me informed. The staff here goes the extra mile! | Read Full Review

2/8/2023 12:00:00 AM | Google

★★★★★ Faith Maki

The Staff is very friendly . They are honest and I appreciate that. I feel that I am in good hands with them. They do good work! | Read Full Review

2/8/2023 12:00:00 AM | Google

★★★★★ James M.

Very nice customer experience! | Read Full Review

2/5/2023 12:00:00 AM | Google

★★★★★ Talia Williamson

Mike Kourie is the best mechanic in the entire universe 10/10 service every single time!!! | Read Full Review

2/3/2023 12:00:00 AM | Google

★★★★★ Jeffrey Holtzen

Perfect experience. Brad was great. Quick polite, friendly and followed thru. | Read Full Review

2/2/2023 12:00:00 AM | Google

★★★★★ Marie Colucci

The entire sales staff team was great; professional, knowledgeable, helpful, courteous and friendly. We have been buying or leasing vehicles from this local dealership many times, and have always been very impressed with the high level of service. | Read Full Review

2/2/2023 12:00:00 AM | Google

★★★★★ Denice Vargas

Everyone was very kind and helpful. | Read Full Review

2/2/2023 12:00:00 AM | Google

★★★★★ EmilyKate Yanez

Brad helped me so much and always was a phone call away. Answered all my questions. | Read Full Review

1/31/2023 12:00:00 AM | Google

★★★★★ Oscar Flores

The leasing process for my new 2023 VW Tiguan was exceptional and quick. The salesperson and manager were very supportive and made me feel comfortable. | Read Full Review

1/31/2023 12:00:00 AM | Google

★★★★★ Ray Mortez

Never going there again!!! I took my perfectly fine VW Routan there for a simple oil change with an early morning appointment, and get a quote for window regulator change, went back around 4:30 Pm, and service department representative said “ We haven’t even touched your Van yet you have to come back tomorrow “ on top of that after g | Read Full Review

1/28/2023 12:00:00 AM | Google

★★★★★ Nan & Larry Quinn

| Read Full Review

1/23/2023 12:00:00 AM | Google

★★★★★ Edward Turner

They diagnosed the problem with video which made it easy to understand, repaired Vw at a good price. Felt very confident that this dealer did a great job. Would buy another Vw and get it serviced at this dealer only. Very happy with these guys! | Read Full Review

1/21/2023 12:00:00 AM | Google

★★★★★ Rachael Schneider

Thanks Brad for great service! | Read Full Review

1/20/2023 12:00:00 AM | Google

★★★★★ Shannon Hudson

| Read Full Review

1/15/2023 12:00:00 AM | Google

★★★★★ bita hernandez

| Read Full Review

1/14/2023 12:00:00 AM | Google

★★★★★ Mina Rampal

Although my car was not ready until the next day, Brad called me to let me know they were running behind schedule. I didn't mind since they ensured I was picked up from the dealership and picked up hone to the dealership by Lyft. Brad and Fred have extraordinary people skills. I wouldn't go to anyone other dealership- I trust them. | Read Full Review

1/14/2023 12:00:00 AM | Google

★★★★★ Audrey Lowe

This was the third time I’ve gotten my car serviced at this location and every time they have been unfriendly, taken all day for an oil change and made me feel like a burden being there. Will not be back to this location. The South Coast location is exceptional though, highly recommend them. | Read Full Review

1/14/2023 12:00:00 AM | Google

★★★★★ David Howard

Customer service and attentiveness. Relationships were built as opposed to being treated like customer, VW treated me like a long time friend. | Read Full Review

1/10/2023 12:00:00 AM | Google

★★★★★ alyssa wertner

I had a great experience at Capistrano Volkswagen. Niles helped me buy my 2022 Tiguan, he made it an easy process! I have had my car for a week so far and love it! | Read Full Review

1/5/2023 12:00:00 AM | Google

★★★★★ M S

Great job | Read Full Review

1/5/2023 12:00:00 AM | Google

★★★★★ Joe Perrigoue

Absolutely fantastic experience with Capo VW. We stopped by to see the new ID.4 back in July. The salesperson, Edward, was very knowledgeable and informative about he car. He treated us very well, no sales pressure or silly games, just a nice straight forward conversation. I really appreciate it when a car dealer really just wants to | Read Full Review

1/3/2023 12:00:00 AM | Google

★★★★★ Sean Andrews

| Read Full Review

1/2/2023 12:00:00 AM | Google

★★★★★ Ralph Kolbush

Buying my ID.4 went seamlessly. The whole transaction, including my trade in, moved along smoothly like a well oiled machine. | Read Full Review

1/1/2023 12:00:00 AM | Google

★★★★★ Scarlet Barbosa

The Service staff is skilled, friendly, and knowledgeable. Thank you ?? | Read Full Review

12/31/2022 12:00:00 AM | Google

★★★★★ Ross Marks

Jeff and the team do a great job of keeping my VW CC running nicely. I have confidence they will get the job done right. It’s my daughters car so I need the peace of mind that everything is in good shape. They deliver that peace of mind. | Read Full Review

12/30/2022 12:00:00 AM | Google

★★★★★ Micheal Dyer

Non-VW vehicle in for service. Treated just like a new VW owner. Thorough, courteous and professional. | Read Full Review

12/30/2022 12:00:00 AM | Google

★★★★★ Claudia B

Always the Best! | Read Full Review

12/29/2022 12:00:00 AM | Google

★★★★★ Patrick Clark

| Read Full Review

12/27/2022 12:00:00 AM | Google

★★★★★ H Rastell

One service advisor seems to always be disgruntled the rest are decent | Read Full Review

12/26/2022 12:00:00 AM | Google

★★★★★ Ivan Portillo

I bought my new 2023 VW ID.4 here after finding that CapoVW didn't charge over msrp. It's rare nowadays to find such a dealer, but it made the whole process much smoother and less stressful. To not have to worry that the sales person is trying to haggle with you over the price, and is instead just trying to find the perfect car for y | Read Full Review

12/26/2022 12:00:00 AM | Google

★★★★★ Emily Smith

Alvin did not return my calls, When I called in service tech was rude to me and refused to tell me details of what was being done to my car. | Read Full Review

12/26/2022 12:00:00 AM | Google

★★★★★ Cian Ramirez

Service was wonderful but trying to contact some of the staff was difficult | Read Full Review

12/25/2022 12:00:00 AM | Google

★★★★★ Joe Armbruster

| Read Full Review

12/23/2022 12:00:00 AM | Google

★★★★★ Lisa Hogan

Excellent service and inlove seeing the same tenured staff that knows me | Read Full Review

12/23/2022 12:00:00 AM | Google

★★★★★ Tere Henderson

This was my 2nd time coming into having my car serviced since I purchased it. Overall, my experience hasn't been great - The 1st time I came in I made my appointment to work around my schedule and when I went to drop the car off, I was informed that they needed the car overnight. Which was never told to me, so I had to reschedule t | Read Full Review

12/19/2022 12:00:00 AM | Google

★★★★★ Mike Erol

Buddy was very friendly and helpful | Read Full Review

12/15/2022 12:00:00 AM | Google

★★★★★ Bk Jones

I think you charge $11.50 for an oil pan drain plug replacement doing an oil change is unnecessary | Read Full Review

12/8/2022 12:00:00 AM | Google

★★★★★ Adrian Heredia

Very friendly and helpful staff. The fastest car buying experience throughout the many dealerships I’ve encountered over the years. Very low sales pressure, which made it easy to seal the deal. | Read Full Review

12/7/2022 12:00:00 AM | Google

★★★★★ clark heath

Fred is the best service manager going. | Read Full Review

12/6/2022 12:00:00 AM | Google

★★★★★ John Bisant

a good car buying experience | Read Full Review

12/6/2022 12:00:00 AM | Google

★★★★★ Martie Wagner

From setting the appointment, to bringing the vehicle in and receiving the car back: it went smoothly and all my service needs were completed during that visit. | Read Full Review

12/6/2022 12:00:00 AM | Google

★★★★★ enrique barrios

It was my first service and when I got the car the service message was still showing and few minutes after I left the dealership the car gave me a warning related to tire pressure. I got home checked the tires and for some reason all tires were below the 39 PSI required level. So I didn't understand why I was getting all these messag | Read Full Review

12/6/2022 12:00:00 AM | Google

★★★★★ Luis Gonzalez

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12/4/2022 12:00:00 AM | Google

★★★★★ Jeremy Hart

Sales person was helpful, not too pushy. The process was fairly straightforward. | Read Full Review

12/3/2022 12:00:00 AM | Google

★★★★★ Bret Gifford

Great customer service | Read Full Review

12/3/2022 12:00:00 AM | Google

★★★★★ margaret Graw

The sales consultant Steve helped identify the right car for me - size, style, engine and extra features for a great price! Couldn’t be happier. | Read Full Review

12/2/2022 12:00:00 AM | Google

★★★★★ chiko harari

We had a really nice experience buying the atlas From Capistrano The service was great Mike give us a really nice deal They deliver the car to us and my wife really happy Thank you guys. ?? | Read Full Review

12/1/2022 12:00:00 AM | Google

★★★★★ Diter Flores

We just got our ID4 with the guys of Capistrano VW! We have Always had great Service at this dealer and Mike couldn’t be more helpful, our buying experience was very pleasant. | Read Full Review

11/30/2022 12:00:00 AM | Google

★★★★★ Sandra Zambrano

Great service at Capistrano Volkswagen! Definitely recommend it! | Read Full Review

11/30/2022 12:00:00 AM | Google

★★★★★ Skip Reese

Brad the service manager | Read Full Review

11/26/2022 12:00:00 AM | Google

★★★★★ The Hyve

DO NOT GO THERE!!!!! They will say they have to replace your brakes to see why you’re having an issue with something else that has nothing to do with brakes. Our brakes weren’t even bad which is what was crazy! Also, the issue we went for we are still having some of the same issues. Taking it a private repair shop. Also, I called a | Read Full Review

11/23/2022 12:00:00 AM | Google

★★★★★ scott Churchfield

Alberto did an amazing job detailing my truck, I highly recommend him and the detail department for a top quality detail ! | Read Full Review

11/22/2022 12:00:00 AM | Google

★★★★★ Cedric Ferrell

Easy to get an appointment and problem was explained. | Read Full Review

11/19/2022 12:00:00 AM | Google

★★★★★ Susie Diehl

| Read Full Review

11/19/2022 12:00:00 AM | Google

★★★★★ Bob De Carlo

| Read Full Review

11/17/2022 12:00:00 AM | Google

★★★★★ Natalie Lueders

Loved the ability to book my appointment, same day, on the VW app! It was also so convenient to be able to either have a driver take me someplace or my preference was to wait and have a place to work with WiFi (coffee and waters). It was great! Serving was excellent and everyone was so friendly. | Read Full Review

11/16/2022 12:00:00 AM | Google

★★★★★ Deborah Carnahan

The service department was able to get my car done ahead of schedule. | Read Full Review

11/15/2022 12:00:00 AM | Google

★★★★★ BLUMSounds

Amazing experience with this dealer and my 2023 ID4 reservation and pickup. From sales to customer service all the way to financing. Out of all of my previous car purchases, this was quick and painless, and a bit fun. 5 stars for the whole team there. | Read Full Review

11/15/2022 12:00:00 AM | Google

★★★★★ Merylin Hintz

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11/14/2022 12:00:00 AM | Google

★★★★★ Araceli Mathews

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11/14/2022 12:00:00 AM | Google

★★★★★ Eric Mccreery

| Read Full Review

11/10/2022 12:00:00 AM | Google

★★★★★ Tess Smith

Capistrano Volkswagen is the best!! The mechanic sends me a video of my car work and Fred explains in detail what needs to be done. They provide transport to my job and back at no cost to me with a complimentary car wash too. Great customer service from Fred and I trust their workmanship, I wouldn’t go anywhere else! Thanks again fo | Read Full Review

11/10/2022 12:00:00 AM | Google

★★★★★ Anais N

I just got my service done . And Brad was really helpful although it took longer than expected. Brad did everything to accommodate me! Will definitely go back there. | Read Full Review

11/10/2022 12:00:00 AM | Google

★★★★★ Dan Hill

Not as much pro-active communication on the timeline of the car delivery. I had a friend who ordered the same car at the same time. The communication was much more pro-active with his dealer. There could have been more communication on what could be done ahead of time regarding credit to have more things done before I got there. | Read Full Review

11/10/2022 12:00:00 AM | Google

★★★★★ muchamusica1029

Great service. Very efficient, great communication, very professional. | Read Full Review

11/8/2022 12:00:00 AM | Google

★★★★★ Holly Lapick

Fred was great! Service was quick and communication was great. Thank you! | Read Full Review

11/8/2022 12:00:00 AM | Google

★★★★★ Pete McNulty

Great people. Owner very approachable. | Read Full Review

11/8/2022 12:00:00 AM | Google

★★★★★ Laura Maydahl

Used to be I could schedule a routine appointment and be assured that I’d get my car back in a timely manner. Apparently you have a new appointment call center that doesn’t take into account the amount of time needed to do various repairs/maintenance tasks. I brought my car in for its 30,000 mile tuneup and because of the overbooki | Read Full Review

11/4/2022 12:00:00 AM | Google

★★★★★ Val Wooldridge

I loved how they cleaned my car inside and out with my servicing. On the negative side even with an appointment I had to leave it overnight for just an oil change and had no transportation. Jeff was very nice to work with. | Read Full Review

11/4/2022 12:00:00 AM | Google

★★★★★ John McCabe

Great service, in and out - really appreciate the Uber transport, quick turnaround time. Friendly team, prompt service. Well done. | Read Full Review