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Volkswagen Pasadena

★★★★★(50)read reviews

130 N Sierra Madre Blvd, Pasadena, CA 91107

(626) 639-2300 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Eduardo Origel
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8/31/2026 12:00:00 AM | Google
★★★★★ Georgia Wells
According to my VW app I was informed I had a complimentary maintenance available. I made the appointment online and I even spoke with someone prior to driving 1.5 hours to this place (because they closed down the Palmdale VW for some reason). When I get to the dealership they tell me I don't have any complimentary maintenance availa | Read Full Review
8/30/2026 12:00:00 AM | Google
★★★★★ Sharble Boby
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8/6/2026 12:00:00 AM | Google
★★★★★ Personal
I don't usually write reviews, but after showing up 3 separate times, I figured these guys earned one. Huge shoutout to Arsalan and Cade for somehow putting up with me on multiple visits and still being awesome every single time. They answered every question, never made me feel rushed, and made the whole process way easier than I ex | Read Full Review
7/25/2026 12:00:00 AM | Google
★★★★★ Tony Scorcia
No pressure sales very nice people | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Sky
I had THE BEST experience . Love the VW family. The biggest and most important shout out to Ray . I came in with my mom 30 min to closing after an exhausting search. Ray was so quick, showed us exactly what we were looking for and within 2 hours I had my new dream car!! He is the best, if you are ever needing anything Ray is the GOA | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Paul Ninefeldt
A great experience all the way from when we walked in the door until we left with our car! Arsalan is a true professional! There was zero pressure here, unlike another VW dealer we had visited earlier in the day. | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ Jesus Martinez
I appreciate the exceptional service I consistently receive at the Pasadena location. While I have visited three other branches—West Covina, Cerritos, and Downtown Los Angeles—I find that their customer service standards do not meet the same level of excellence, occasionally exhibiting impolite interactions. The Pasadena team consist | Read Full Review
6/27/2026 12:00:00 AM | Google
★★★★★ Karsten Summers
A truly exceptional buying experience at VW Pasadena! From start to finish everyone was honest, transparent, and very friendly. We of course are also very happy with the deal we got, but the customer service was the star of the show. So refreshing to have such a straightforward and simple customer experience. Huge shout out to Yoso | Read Full Review
6/24/2026 12:00:00 AM | Google
★★★★★ Minguez Alarcon, Lidia
I had a fantastic experience at Volkswagen Pasadena. Just walked-in and left with a new Tiguan! I found everyone very professional and kind, specially Ray (sales) and Dominic (finance). I highly recommend getting a car with them! | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Emmanuel Veira lugardo
I would like to let you know that I have been a loyal customer of VW of Pasadena for many years. My wife and I recently purchased our third Volkswagen from them, and we continue to return because of their exceptional customer service and attention to detail. The managers, finance department, and sales team consistently go above and | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ jason ingalsbe
I'm incredibly torn writing this because one service advisor, Ron, has always been great to work with. But the sheer volume of logistical nightmares, delays, and damage to my vehicle at Volkswagen of Pasadena has completely broken my trust. I am officially done dealing with them and will be taking my car to a private mechanic moving | Read Full Review
6/19/2026 12:00:00 AM | Google
★★★★★ Alice Blois
Just bought a fully loaded Atlas from these guys. I drove an hour from home to pick this care up because they offered the best out the door price compared to several dealers in the region. Excellent communication all by email. Honest, trustworthy transaction. No surprises! Highly recommend! | Read Full Review
6/5/2026 12:00:00 AM | Google
★★★★★ Eric. C
Man this place is a heist and a joke. with good credit they tried to offer a lease on a gti with $5000 down and $700 a month the sales guy was so sleazy ! i am like why are you leasing jettas for $150 a month barely anything down ?! i have bought and leased with pasadena Volkswagen before never again tho! the sales guy manager who p | Read Full Review
5/31/2026 12:00:00 AM | Google
★★★★★ PETTER CORNEJO
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5/26/2026 12:00:00 AM | Google
★★★★★ David Keefer
If you are thinking of Purchasing a Golf R or GTI. Come here and talk to Billy Ott. He is very knowledgeable and knows his cars. He will find you the right car for you. The dealership is very clean and maintained. Others in the staff are great to deal with. Service department has been great with all my cars including ones I didn't bu | Read Full Review
5/9/2026 12:00:00 AM | Google
★★★★★ Brian
I scheduled an oil change, mentioning the coupon special. During the service, they send you a video, and try to upsell a bunch of extras. I opted only for tire rotation. Took three hours, and when I got home, I noticed they had not rotated the tires, and charged me full price for the oil change. Had to make another appointment to sor | Read Full Review
4/29/2026 12:00:00 AM | Google
★★★★★ Angela Chen
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4/27/2026 12:00:00 AM | Google
★★★★★ Daniel Batas
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4/18/2026 12:00:00 AM | Google
★★★★★ Jonathan Jimenez
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4/13/2026 12:00:00 AM | Google
★★★★★ Gotham Review Guru
Great environment! Friendly Staff! | Read Full Review
4/11/2026 12:00:00 AM | Google
★★★★★ Mario Almaraz
Thank you to Clair and George for taking care of my Golf R. If you're a car enthusiast, your VW will get taken care of at VW Pasadena. Great experience from the start to pick up. | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Marsha Tylke
My salesman, Billy Ott, and Dominic, the sales manager, made this a super easy buying process. I’m really really happy with my new car, and I feel like I got a really good deal on it. Thanks, guys. | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Nina Salcedo
Billy had us in and out so quickly! We saw the most perfect Jetta for our daughter listed online, called Billy who confirmed its availability, and he had it ready to test drive right when we arrived. We have had nightmare experiences at other dealers where they had us there for hours trying to upsell and play games with us, but Bill | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Mingsong Xuan
I’ve had consistently positive experiences with the service department at Volkswagen Pasadena. The team is professional, transparent, and efficient, which is something I really appreciate when dealing with car maintenance. I’ve completed several scheduled services here (including my 20k, 40k, 50k, and 60k maintenance) and worked wit | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Weneal Towns
Very friendly service! | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Tamy Fawzy
Billy was by far the best person i can ask for to deal with purchasing car! 2 cars in a row! | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Wes Rosales
I called earlier today and spoke with John to explain my current lease situation. I was very clear that I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn’t sh | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ George
After shopping around at various used car dealerships, my experience at Volkswagen Pasadena was a massive relief. Ramiro assisted me and was excellent throughout the process. He didn't try to push any unnecessary dealer add-ons or "upgrades" that I didn't ask for. It was just a clean, transparent transaction. If you are tired of the | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Ali Ersan
The best VW dealership in LA. Ramiro was very helpful throughout the car buying process. | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ edward chan
Got my Jetta in for a safety recall, and Kingsun took good care of it, highly recommended. | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Allan Wachi
Busy Dealership but I appreciate their good work & customer service, they will always advise on what your car needs to be worked on after your required service is performed. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Marion Dunham
I had the misfortune of losing my beloved car with 160k miles on it, and I was devastated. I wasn’t sure what kind of car I wanted, but I knew I needed something quickly to get me back to work, and I knew I wanted an electric car or a hybrid. I made an appointment after I checked the Costco auto program, and Arsalan showed me the ID. | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ ADAM BARSOTTI ZOHAR
We just had the most incredible experience at Volkswagen Pasadena! From start to finish, the entire sales team was amazing—but I have to give a special shout-out to Billy. Billy is, hands down, the best salesperson ever! He made the process smooth, transparent, and fun. His knowledge, patience, and genuine care made us feel like fami | Read Full Review
1/3/2026 12:00:00 AM | Google
★★★★★ J G
Without a doubt, Yosom is the reason I purchased my vehicle from Volkswagen Pasadena. I’ve purchased several vehicles in my life, and by far this was the best buying experience ever. His knowledge and straightforwardness made this deal exceptionally easy. We were able to finalize all the details via email and text, and I spent only | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Levan Tat
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11/3/2025 12:00:00 AM | Google
★★★★★ Janet Cook
I’ve been meaning to post comments about my experience working with Michael O, sales manager and sales associate Ray. I happened to see this ad that came up about leasing a Volkswagen Jetta that I was in the market for. I always wanted a Volkswagen since driving my boyfriend’s Golf. Went for a test drive at a local VW dealership (I l | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Walter Moore
GREAT PEOPLE IN 2025 You know how they have medals in the military for excellence, like the Medal of Honor? Well, if they had them in the car world, they would have to give the best one to RAMIRO JOHNSTON, a Sales Consultant at VW of Pasadena. Not only does he know his cars -- which is saying a great deal, given the complexity of mod | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Eunice Park
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11/3/2025 12:00:00 AM | Google
★★★★★ Brandon Ruscoe
My experience with Volkswagen Pasadena was outstanding. I had the pleasure of working with Kevin, Andrew, and Mike, and each went above and beyond to ensure I was well taken care of. I was actually shopping for a GMC truck—an off-brand for the dealership—and Kevin still took the time to thoroughly research all the trim options for m | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Jay Sin
I visited the Volkswagen Pasadena Service Center today for my annual 10,000-mile service, having made a reservation in advance. I was thoroughly impressed with the entire process — from the service itself to the outstanding customer service. One aspect that stood out to me was their transparency. After the work was completed, they s | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Jackson Bliss
My wife and I had an amazing experience with this dealership. They responded to all our emails, stayed in communication throughout the leasing process, remembered the color of the ID4 we wanted, sent us the e-documents the night before we stopped by, and they had everything ready for us the next day at the time we’d agreed. We were i | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ Joshua Rivas
Beautiful dealership with a great selection of inventory! The staff was just arm and inviting. | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ CR Wilburn
Very good place to go too buy a automobile. They will explain any question you can ask. Also up front, knowledgeable people. | Read Full Review
10/3/2025 12:00:00 AM | Google
★★★★★ andrewssisterfan
Kingsun was very professional. Extremely knowledgeable. Will definitely be coming back for service. Thank you ! | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Masai Murihia
This is the best Volkswagen dealership I have interacted with since purchasing my car. I worked with Tom from the service department and he made sure that I was able to get in and out within an hour and a half (without an appointment). Obviously I can't guarantee this will be the same for everyone, because it happened to be a slow s | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Lilith Katz
Unfortunately I suffered a major car accident back in June. However, my VW Passat honestly saved my life after getting T-boned, be spun and flipped. The way the police, fire department and ambulance came quickly was so surreal and I am extremely grateful to come out alive. Thank you VW for your SOS feature and this is exactly why I w | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Desmond Wong
Excellent customer service! Yvonne and Jorge were very knowledgeable about the ID. Buzz and were also transparent about the various options (purchase/finance/lease) and qualifying rebates/offers. | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ Michael Gaoshan
Everyone here is refreshingly honest, which is hard to find these days. Many dealerships play games with customers, and I’ve had plenty of bad experiences in the past. But this place is completely different—great environment, transparent process, and truly outstanding service. I’ve always driven Mercedes, but the ID. Buzz was just t | Read Full Review
9/3/2025 12:00:00 AM | Google
★★★★★ John E.
Always best service and sales experience and good selection . And newly remodel facility is icing on the cake. | Read Full Review
9/3/2025 12:00:00 AM | Google

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