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Volkswagen of Downtown LA

Volkswagen of Downtown LA

★★★★★(270)read reviews
1900 S Figueroa St, Los Angeles, CA 90007
(213) 814-0697 Call Now!
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Service Offers

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    $12.50 Off Front Wiper Blade Replacement*Click Here for Details
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    $10 Off Genuine VW Pollen Filter/Engine Air Filter*Click Here for Details
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    $149.95 Oil and Filter Service*Click Here for Details
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    $25 Off Genuine VW Battery and Installation*Click Here for Details
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    $30 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    Buy 3 Eligible Tires, Get the 4th for $15 Click for details
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    $30 Off Set of Four Tires*Click Here for Details
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    SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19Click for details
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    Enjoy SiriusXM in your vehicle!Click for Details
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    Get a $100 instant rebate 5 Click Here for Details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 5:00 PMSun: Closed
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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
  • Daily Convenience Flexible hours. Online scheduling. Service Xpress.
  • Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ David R Cohen
    Celine is the best!! She helped me get a great deal. Ask for her. | Read Full Review
    4/18/2026 12:00:00 AM | Google
  • ★★★★★ tony ruiz
    my sales rep is amazing i have purchased four cars at vw dtla | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ A Rod
    Great service amazing technicians and people there | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Ben Lupejkis
    Easy to Make an Appointment | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Nigel Dookhoo
    Overall a good experience. The service took longer than I anticipated, but got the work done. | Read Full Review
    4/12/2026 12:00:00 AM | Google
  • ★★★★★ Luis Madrigal
    This is the second time I’ve had my car serviced here. I completed both the 70,000- and 80,000-mile services, and Kosta has helped me each time. He is very professional, knowledgeable, and respectful. The technicians also do excellent work—the service has always been done very well. I 100% recommend this place. | Read Full Review
    4/5/2026 12:00:00 AM | Google
  • ★★★★★ Eliezer Spiegel
    Shawn was my salesman and he did an excellent job instructing on the steps needed to repair my Volkswagen and I can't be happier. The service was flawless and my car drives like a new vehicle despite it being high mileage. | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ Mena Khan
    I had an exceptional experience working with Rafael at Volvo in Los Angeles. From start to finish, he delivered the kind of customer service that’s rare to find these days. He was consistently professional, responsive, and genuinely committed to making sure I got exactly what I needed. Every text message was answered promptly, every | Read Full Review
    4/1/2026 12:00:00 AM | Google
  • ★★★★★ kennysrl1
    They took great care of my Volkswagen Jetta. They have a great waiting area, quick, great prices and up front | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Janice Scott
    Love the service guys at DTLA. | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Megan Enneking
    | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Cristina Castanon
    Kosta was amazing | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Zachariah Buteux
    Genuinely, the absolute buying experience I have ever had. Not just car buying, I mean of all purchases I have ever made - this has been the worst on every level. On day 1, I scheduled a meeting with one sales to test drive a car and learn more about the vehicle. I show up - he isn’t there. So, naturally, I am told to wait. An hour | Read Full Review
    3/31/2026 12:00:00 AM | Google
  • ★★★★★ Krikor Yakoubian
    Jeff is an exceptional service advisor, he help me with my 3 VW the I currently own | Read Full Review
    3/23/2026 12:00:00 AM | Google
  • ★★★★★ Aaron
    Safety Hazard: Car Broke Down Days After Negligent Servicing Brought our VW ID.4 to VW of DTLA for recall and annual service in October 2025. A few days after getting the car back, it broke down in the middle of the road. My wife, who was 7 months pregnant at the time, was stranded alone with a disabled vehicle. To their credit, th | Read Full Review
    3/22/2026 12:00:00 AM | Google
  • ★★★★★ abelardo hernandez
    Excellent service | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Chelly Molina
    | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Brandy Husbands
    | Read Full Review
    3/21/2026 12:00:00 AM | Google
  • ★★★★★ Jessica RTG
    I had an excellent experience with Volkswagen Downtown LA. Their service and communication were outstanding from start to finish. They kept me informed the whole time and made the process smooth and stress-free. Highly recommend! | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ Ella Saroyan
    | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ HYE JIN PARK
    I got a car from here 6 months ago, payed in full. I still didn't get my title and no one is taking responsibility. I tried calling at least 15 times. No one is following up. | Read Full Review
    3/13/2026 12:00:00 AM | Google
  • ★★★★★ Chiquilla Thurman
    My initial experience was great with Vlad. So nice and made my car buying experience great after not having to finance a vehicle for over 6 years, if I could buy a car from him a million times I would (just not at this location). Recently the vehicle gave out on me, I couldn’t even enjoy my vehicle for 6 months. Took it to chevy unti | Read Full Review
    3/11/2026 12:00:00 AM | Google
  • ★★★★★ Lothar Imbior
    Just leased a 2026 VW GTI SE from Volkswagen of DTLA on February 27, 2026. This is my fourth VW from VW of DTLA and our 15th from friends and family. Very happy with VW of DTLA. Great car buying experience!!! | Read Full Review
    3/9/2026 12:00:00 AM | Google
  • ★★★★★ Beverley
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay.. | Read Full Review
    3/6/2026 12:00:00 AM | Google
  • ★★★★★ David Barrientos
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    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Brian Hurwitz
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    3/4/2026 12:00:00 AM | Google
  • ★★★★★ YOUNG HOON AN
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    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Mando Johnson
    So far no issues coming from me. | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Ocean View
    Jeff M was super helpful with assisting with my vehicle. Thank you so much! I am very appreciative :) | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Michael Guttentag
    These guys really care about giving great service! | Read Full Review
    3/4/2026 12:00:00 AM | Google
  • ★★★★★ MaritZa Morazan
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    3/4/2026 12:00:00 AM | Google
  • ★★★★★ Marina Aslanyan
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    3/1/2026 12:00:00 AM | Google
  • ★★★★★ George Caragea
    I was clearly informed about the issues with my vehicle and provided a reasonable timeframe that met my expectations for part ordering and the time needed to replace the parts. This included obtaining all the necessary approvals from VW Corporate, considering that the vehicle is still under manufacturer warranty. My Service Advisor, | Read Full Review
    2/28/2026 12:00:00 AM | Google
  • ★★★★★ josue guzman
    Armando was a great sales man from the start ! He not only gave my sister the best deal for her brand new car, He really gave us options to explore before making any decision. There was no feel of pressure into making a purchase whatsoever ! Please makes sure to ask for Armando | Read Full Review
    2/26/2026 12:00:00 AM | Google
  • ★★★★★ T
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    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Pablo Tlaseca
    Rafael Rodríguez ,, Soy Pablo Tlaseca y les cuento que Rafael me vendió una atlas 2026 el día 8 de febrero y me atendió como se debe atender a un comprador estoy muy orgulloso de Rafael R por qué me ayudó en mi idioma español y recomendaría a mi familia y amigo y si decidiera comprar un carro más regresaría a Downtowne de La.. Gracia | Read Full Review
    2/24/2026 12:00:00 AM | Google
  • ★★★★★ Jasmin Jaime
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Tony Nevill
    Buying a car is very stressful, but the supportive people at this location are irreplaceable. Even after purchase the salesman Rafael R, made sure to see that the service team saw to my every need. Efficient, personal, and caring. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Sandra placensia
    | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Odalis Barrientos
    5/5 Stars!!! I had an excellent experience buying my car at Volkswagen of Downtown LA. Rafael in there sales department made the process of buying the car smooth and hassle free. All staff including John the general manager were kind. I truly appreciate the exceptional customer service they provided and would highly recommend this de | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Noelle Staudt
    Always have a positive experience at this location. The Volkswagen associates are very kind and respectful. The waiting area is always clean and I never have to worry about service if I need it they get me in asap! They have also come to my school to help fix parts as well which I thought was pretty awesome! Thanks Volkswagen for alw | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ logan summers
    Called 2-14-2026 needing to confirm a part number and they refused to be helpful and confirm a part number. Simple helpful customer service is something you likely won't get. Wouldn't advise buying a car if they cant be helpful. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Jaclyn Lacy
    | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Afi Kudriaeva
    Joshua was very helpful, friendly, and professional. The whole team was quick, efficient, and incredibly helpful throughout the process. They truly take care of their customers. Best dealership! | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ DANIEL STODOLSKY
    | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ James H
    Rafael Rodriguez, is an honest man with a good soul. He made the process smooth, easy, and transparent. A salesman that actually CARES about the customer. If I could give him 6 stars, I would. If you need a sign to check this place out, THIS IS THE SIGN | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Bita Mirrashed
    | Read Full Review
    2/12/2026 12:00:00 AM | Google
  • ★★★★★ Afi Kudriaeva
    Joshua was very helpful, friendly, and professional. The whole team was quick, efficient, and incredibly helpful throughout the process. They truly take care of their customers. | Read Full Review
    2/11/2026 12:00:00 AM | Google
  • ★★★★★ Jeanclaude Conforti
    Great service prompt and attentive knowledgeable professional at the same time friendly, I always feel special ,@ VW DTLA thank You?? | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Dan Rabilwongse
    Shawn and Danny are always great! They are very professional and provide excellent customer service every time. That is why I always go back to them. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Juana Castaneda
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    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Maria Papavasiliou
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    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Armando Medina
    Great place. A little tight getting in but the staff is knowledgeable and respectful. I dropped off my car in the morning by noon it was ready. I received updates along the way and even a ride to work. I am very pleased with the VW of DTLA. | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Hayk Sukiasyan
    Everything was done within the promised timeframe, for which I am very grateful to Shawn. The only thing I didn't like was the dirty condition in which you returned the car to me, especially since you had notified me in advance that it was ready. I even returned the loaner car to you after having it washed… | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Ruben
    Great Customer service | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Mike Frey
    Good experience! | Read Full Review
    1/29/2026 12:00:00 AM | Google
  • ★★★★★ Barbara Frye
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Christine Kwok
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Melike Aktas
    So happy to visit this place for my new lease car. Rami Zeid is a great professional. It was my first lease and I was hesitating. Recently they have the best deals in town. Visit them. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ David King
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    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Melody Landaverde
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Ra Watson
    Bought my car from here and I’m happy with my purchase. The staff was very accommodating and knowledgeable + the coffee was magnificent ?? | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Brooke Long
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Tracey Bailey
    I felt like I was taken advantage, I paid them $280 and they gave me a diagnostic test for $2236.00 worth of repairs and I've only had the car for 14 months. | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Daniel Enzler
    Perhaps this review will get their attention, after 30 + emails ( back and forth about many issues) and countless calls with the Sales person and General Manager John Scillitani ( who has not responded to any of my emails) . After my last email a few days ago, no response whatsoever. The calls, I made where I asked for a specific pe | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Connor N.
    I would personally STAY AWAY from this dealership if you are looking to buy a car. Volkswagen cars are notoriously having issues from their inventory between 2019 to current. This dealership knows it and will still lie to you to sell a car. If you want a reliable car, go elsewhere Buying a car is a very big deal for the majority of | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ Mindy Roffman Eads
    Other than the entry area to the service department which is crowded and not well laid out, I was happy with the service. It had been quite some time since I last serviced my 14 year old Eos at the dealer because I dont drive it a lot these days and so have done simple oil changes /tire service. I expected them to find some things t | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Jessy Hoeschler
    I had a fantastic experience at VW DTLA because of Joshua Fuentes. He was so helpful, I’d genuinely recommend him to everyone. I am incredibly appreciative that he went above and beyond to help me. I expressed to him that I previously did not have the best experiences with other departments at DTLA, and he completely changed my attit | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Yazmin Espinoza
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    1/25/2026 12:00:00 AM | Google
  • ★★★★★ daniela bacho
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    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Jefferson Logan
    The services provided are outstanding. Only drawback is the price per hour for labor charges. | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ John Wick
    Scheduled an appointment days in advance. I arrive there only to be told that they will need my vehicle for 2-3 days. They had days to tell me this so I could prepare but they didn’t care to do so even after I told them what I needed done over the phone. (Btw, don’t expect to be greeted with a huma on the phone, expect Ai to complete | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Louie Murcia
    This is one of the best car showrooms I've been to. Ask for Salvatore to help you with your new car purchase. He will go out of his way to assure you get the best deal. I absolutely love my new Tiguan! thanks, Sal! | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Martha Michelle Bedoya
    I was so pleased with Rami and his staff. Everyone was so polite and attentive. I went in for a sign and drive and that is exactly what I got. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Jürgen H
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Samantha Martin
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    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Ranny Haiby
    They were able to get me going again quickly after my Atlas broke down during a vacation trip to LA. Shawn the service advisor was able to squeeze me in on a busy Monday morning after my car got towed into the dealership the night before. He gave me his full attention and kept me posted throughout the repair process, which was comple | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ kim andrew
    New review 12/22/25 - another review for my go-to service adviser Kosta. You earned my business my man. Having a honest knowledgeable service manager really changes your life in many ways. very rare to find someone that can make service experiences a win-win to both customer & dealership. I will continue to bring my business to DTLA | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ victoria sinegal
    This dealership is the definition of “sell first, disappear later.” Within days of purchasing my vehicle, the brakes began making loud, disturbing noises — the kind that immediately signal something is wrong. I reported this right away and was dismissed, told everything was “fine.” It wasn’t. Anyone with basic automotive knowledge w | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ 85krash
    Worst ever. I know they'll say they never touched parts that they weren't suppose too. Stay away. They'll sabotage your part so you have to constantly go back. Never had a grinding, clunking sound coming out of my engine until they worked in it. Youre better of with the smaller local shops. Less than half the price they charge. | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Cruz Monje
    I bought my atlas at this dealership and the service department is awful..i get there and the gentleman asks me if i have a appointment..no good morning or nothing he looked like he hates his job..i go in to the service office mind u that there is no one in line and 10 min go bye with no help..i got in my car and left..i drive 1hr a | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ David Higley
    We have a 2020 VW Tiguan and the service department has repeatedly (6x!!!) failed to make the repairs after charging us THOUSANDS of dollars. When I tried to escalate this to the manager - who has no direct email or vm - he instead had his Internet sales person reach out saying I should just buy a new VW. This is a 4 year old car wit | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Petra Liske
    Terrible customer “service”!! Stay away from this location. Unprofessional, disrespectful, inefficient, not trustworthy. I bought a car with Mickey on Sunday, his finance manager Greg promised me to send out important documents by Monday morning in order to get my car, which I am trading in, signed over into their name to trade it of | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ kiara
    Quick and simple! | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Esther 2324
    | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Poleng Hong
    Dear Danny and Team I want to take a moment to express my deepest gratitude for the exceptional service you continue to provide. Your team is truly amazing—always responsive, thorough, and so kind. I always feel informed and at ease, even during challenging moments, because of the way you keep me updated and patiently answer all my | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Soohyun Ahn
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    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Gerald Okamoto
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    12/25/2025 12:00:00 AM | Google
  • ★★★★★ yuliana perez
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    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Sonya Powdrill
    They meet all my needs. Always. | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Michael Vasquez
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    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Youp Hur
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    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Jumisko
    Nice and professional people. They were supposed to replace my daytime running lights, and missed one of them, so I had to go back to have them put it in (which took 3 hours). It was a mistake, and they owned up to it right away. I appreciated that they didn't try to fight me on it. Ultimately, it was an inconvenience to have to retu | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ plusran
    I love all the parts of my egolf except the parts that aren't covered under the warranty that are now shattered on my driveway. I've owned this car less than 30 days and the breaks and suspension squeak, and the mirror FELL OFF. I hope I find all the pieces before my daughter does. | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Kiwi Chamelle Jones
    The communication was sub par. I came in for an oil change. I was told it would take 1 to 2 hours. I left and ran some errands. I reached out after 3 hours and no one responded. I went back to the service department to check on my status in person and instead of the rep talking to me in person, I was told via text that my car was not | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Kathalina
    My dealer was very nice and explained the car functions with great detail. Seamless process and very thorough. Very happy and will continue to do business with him in the future. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Soohyun Ahn
    | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Ricardo Hermosillo
    I have had all of my services completed by this dealership. From Dani to Martin... I have had a great experience. I recently purchased a car from. vlad and the sales team and I am so happy. From sales to service. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Terry Matsumoto
    | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ paul kersh
    I really liked how clearly everything was explained to me by Armando and the team. There were no surprises, hidden fees, or pressure. I felt like the staff genuinely wanted me to choose the right vehicle for my needs. I liked how much I could do online ahead of time. The digital process made it fast and convenient, and once I arrived | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Georgia Collins
    Great customer service. My advisor Martin took the time to listen. I have been a loyal customer of DTLA V.W a long time. If your looking for awesome service I recommend DTLA V.W. Thanks Martin, Greg, and Danny. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Rapid Passport
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Annika Guo
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    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Williams
    My experience was awesome. Customer service and technicians service | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Behrooz Falsafi
    Great experience at this dealership. Vlad was knowledgeable, patient, and very professional. He answered all my questions and made the buying process smooth and stress-free. Highly recommend working with him. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Deborah Alexander
    Service is good as always, however the prices seem to be higher. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Demetrius Robinson
    | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ ??????? ????????
    Terrible attitude towards people, you arrive and wait two hours for your car, no one wants to work! I do not recommend this dealership! Stay away! I hope my review helps solve your problem! | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Martin Montgomery
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    11/25/2025 12:00:00 AM | Google
  • ★★★★★ Eric Lu
    the service was great but they would always unplug my dash cam and when i picked up my car this time the mileage increased by 9 miles which seems suspicious and the cockpit floor was quite dirty. | Read Full Review
    11/25/2025 12:00:00 AM | Google
  • ★★★★★ Trevor Davis
    Mickey helped me out and he was just awesome. Got me into the perfect car for a great deal. He was professional, responsive and fair. The dealership was great overall too. No complaints, 5 stars. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Mihaela Trocan
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Sunn Wee
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Hannah Hutton
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Jacqueline Flores
    I can’t say enough about how great my experience was with Vladimir From the moment I walked in, he made me feel welcome and at ease. Buying a car can be stressful, but he took all the pressure out of the process. He listened carefully to what I was looking for, answered every question with patience, and explained everything clearly | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Pablo Cabrera
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Motherland Sounds
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ NIKI CHURCHILL
    We had to do some pretty major repairs on our car, but we were not overcharged for anything. All the prices were very reasonable, and they even gave us a loaner car, which was great, especially when some of the parts took longer to be shipped. The ease at which we were able to get our car back and receive and return, the loaner was i | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Dimitra Kasdagli
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Courtney Howard
    18 years ago, I bought my Jetta SE here and they earned my loyalty. And when I needed a new car (a Taos this time) they proved why I’ll continue to be their customer for years to come. Mickey was wonderful handling our needs and the sale, walking us through the process, helping us decide on a car and then with all the financial paper | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Miri H
    Shawn at DTLA Volkswagen goes above and beyond to advise you with your service. Thank you always, Shawn!!!!! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Luci Clark
    Thank you, Volkswagen DTLA! My tech Martin Alvarez always takes care of my car. A great place for maintenance and service | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Gabriel O.
    Danny and the service team are great. I'm happy to drive 23 miles for this type of service. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ parin patel
    VW dtla best and efficient for new car purchase Armando R. highly recommended Thank you | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Aidan Sherman
    Great people to work with, had Vlad as my salesperson and Mel as my finance manager. Both were fantastic to work with and made everything easy and enjoyable. Entire staff was dog friendly as well so new car+happy dog=win for me. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Jorge
    The customer service shown to all patrons. Very professional environment. Also the pay over time option with Sunbit is so convenient. I just paid rent and my monthly payment for my ‘23 ID 4. When my ‘15 CC needed over a grand of service, Sunbit came in clutch and helped me pay for this service. Paying it back in three monthly instal | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Erik E
    Martin Alvarez is great! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Elliott Evan
    This Volkswagen location gives me new found hope, and excitement. Mr. Kosta and his team are all so professional, care about their jobs, and care about their clients. Constantly blown away by how helpful and proactive they are, thank you downtown VW! | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Diamone
    Vlad and his manager were so helpful they really went above and beyond to help me get the car of my dreams and find the right option for me. Vladimir is a superstar. Thank you VWDTLA. My car is beautiful and low miles I’m grateful for their honest dealership. | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Thomas Andrews
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ aminah muhammad
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    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Yoshika Masuda
    Not a great place to get your car serviced. They tried to charge me over $500 just to replace my brake pads... told me all kinds of excuses for the cost. Moreover, when I reached out to a sales person after receiving some offers online, they were extremely dismissive. After all, when they have your business already, they're just as s | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Tad Yenawine
    This is quite possibly the worst dealer of anything I have ever experienced. Go anywhere else as quickly as you can. The service department is horrible. They have no familiarity with the vehicles they service and no process for diagnosing what a problem might be. They will wash your car for you while you wait more than two hours t | Read Full Review
    10/26/2025 12:00:00 AM | Google
  • ★★★★★ Ferno Lando
    Great service! Definitely recommended. | Read Full Review
    10/25/2025 12:00:00 AM | Google
  • ★★★★★ Hannah Curry
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Martin Montgomery
    The work was done well and in a reasonable amount of time | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Evelyn Payan
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Sergio Herrera
    From our arrival Vladimir received us very nicely and offered us a great service that came into play in making our decision to purchase the car | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Jonathan F.
    My Salesman [Cola] has given me one awesome customer services and was able to earn my business with him selling the new 2025 Volkswagen Tiguan to me. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Gruven25 Coolness
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Mallory Reed
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Scott Bader
    Incredible professional experience ! Noah was Timely and extremely knowledgeable in everything single detail.This was seriously one of the best decisions I made in 60 year’s.I strongly recommend DTLA for all your new and used car needs. Definitely as for Noah !!! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Benjamin Gonzalez
    Great service friendly advice. It was a great experience. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Keyla Arias
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Jadyn Williams
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Stacy Menzies
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Ske E
    Great experience working with Kosta. He is very professional and has assisted me with all my request regarding my VW. I highly recommend Kosta!!!! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Leilani H
    Here to say thank you to Joshua F. in the service department. I brought my GTI in for service/repairs and he made the process so easy. From start to finish he was very communicative and a pleasure to work with. Thanks again! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Taylor D
    I have never had such a positive sales experience at a car dealership before, thank you Razmic! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ William Wilson
    Rami was straightforward and very easy to do business with. Many thanks to Ryan for making the initial introduction. DTLA VW doesn’t play games which I appreciate. | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Farside Studios
    Took my 23 for scheduled service,martin alvarez went above and beyond to take care of me and my situation. Thanks for everything guys! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Just Me
    Wow what an amazing place!!!! The dealership went above and beyond and met more than my expectations. To think that there are still places where you can go and be treated so friendly and warmly is just WOW!!!. Shout out to super salesman Kola who made everything possible from start to finish and is one of the best in the business! wh | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Micki Robinson
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Roy Motta
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ rene saavedra
    Awesome salesman and super helpful finding our needs. Razmic was super helpful and knows a lot ! | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ David Wagner
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    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Ashlee Branyan
    2025 UPDATE: after a few years, this dealership has proved to be like the rest… in a rush and scamming. They wanted to charge me for my 3 year 30,000 check, even though it was covered and FREE. The person was of course a man who was trying to tell me I was wrong. After I left and emailed CS, I had someone specific assigned to me who | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Gordon Kling
    Do NOT recommend VW of Downtown LA. I was so excited to buy a car, but this dealership completely sucked the fun out of the experience. It was so bad, I walked over to Audi (literally next door) tried to buy a car there instead (a sedan and I wanted an SUV) — the only reason I didn’t was because they didn’t have the exact model/feat | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Max Bustamante
    You can do better at any other Volkswagen dealership. If you check some of the 5 star reviews they also seem fabricated. This place once held like a 3 star on Google, and even though I bought a car here once, every time back has been a horrible experience. Most recently, they told me no courtesy rides while I waited 4 hours for a 30 | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Nicholas Osborne
    Two years of horrible service experiences. We brought our car from this dealership in 2018 and have religiously used their service department for annual maintenance. Last year we brought the car in for annual maintenance and to address a recall with concerns about the performance of our battery. We later found out the battery inspec | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Tirzah Franklin
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Richard Kamson
    Great customer service and reliable service time! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Luis Baez
    Very good and fast service, they gave us a good deal. Highly recommended. | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Zoila Maheia
    The service was on point the moment I arrived. Jasmine my service consultant was very attentive to all my questions and concerns . She made sure my car received all the services I requested, including the required maintenance services. Jasmine, thanks for such a pleasant experience ?? | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ darlene castillo
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Safia Diallo
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Ashley Sundquist
    Thank you to Jeff and the entire service team at VW Downtown LA! Thank you so much for your kindness. I was blown away by your generosity and really appreciate your assistance with our vehicle. Thank you again for being so welcoming to my toddler in the sales room with cartoons for him and free coffee for me. One of the gentlemen eve | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Litzy Carranza
    10/10 going to Martin again!! | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Johnny Sujyan
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    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Paula Tade
    Jesus at VW DTLA is the tops!! From my experience with the VW DTLA website through to the incredibly AWESOME service from Jesus and fantastic and fast financials with Mel, this was the best, easiest, and most pleasant car buying experience I’ve ever had. I would not hesitate to sing their praises to anyone, and highly encourage anyon | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Asha Doucet
    I wrote something similar on Yelp but I’m a fan of this location because of my go-to service attendant, Kosta. He is the reason I keep coming back. He’s professional, transparent, communicates clearly, and always makes sure I’m taken care of. I’ve never had to worry about a thing with Kosta handling it. As long as I live in LA, this | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Angelique Jackson
    Kosta Papavasiliou is the worst service person that's ever worked there. He's rude, arrogant, and smug. He tried to sell me a brake job claiming my brakes were placed wrong. Took my car to Midas and they were perfect with a lot of material left. When I confronted him he said, "We don't use off market parts, so you would have to pay | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Owen Jones
    Update August 24: After 2 months of your business "reviewing the situation", you have chosen to NOT reach out. I'm disappointed in your careless attitude to make this situation right by taking responsibility for the carelessness of one of your employees, and not making amends for the financial costs I ended up paying for your mistake | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Emma Ebers
    This was my second visit to Volkswagen of DTLA and I should have trusted my gut after my first visit. My car was initially with the service department for nearly a month with very little communication and responsiveness from my contact person. I was repeatedly told that the foreman was not working and thus, my car had not yet been wo | Read Full Review
    8/26/2025 12:00:00 AM | Google
  • ★★★★★ Judy Melgoza
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Jeet Sawant
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Frank Lin
    I was notified as soon as my reserved vehicle arrived. I was greeted by the salesperson the minute I arrived at the dealership. The purchasing experience was smooth and painless. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Z Zz
    Always they all nice to customers and Uber service was Awesome this time!! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Allen Leslein
    The service was fine. What was disappointing is VW corporate definition of service. Tire rotation is not part of the all inclusive service I was promised when I purchased this vehicle. This is misleading and unethical. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Alicia Moraga
    My advisor kosta always explains everything to me hes very nice and helpful | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Sanders
    I took my car in for it’s annual service. Admittedly, it was busy but I was able to get my car in quickly because I had an appointment. The waiting area was nice and cool with complimentary tea, coffee and water. Five star customer service for Martin Alvarez. He would pop in periodically to keep me up dated on the status of my car. H | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Carlos Veramendi
    Easy process with VW and my auto broker The staff was very friendly and helpful | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Eleazar J. Saldivia
    I love this dealership. Everyone is friendly, respectful, and truly professional. Greg, the manager, is the best—awesome to work with, kind, and incredibly respectful. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Viri
    I had a great experience at the Volkswagen dealership in DTLA, especially with their car maintenance service. The staff was incredibly welcoming from the moment we arrived they greeted us warmly and made sure we were comfortable while waiting. They offered us a place to sit, along with water and coffee, which made a big difference. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Haillie Jade
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Larry Cole-Crane
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ flo chapgier
    It was a little bit long but great | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Lopez
    All the service staff are very helpful and efficient. They definitely try their hardest to accommodate and assist their clients. If you need service definitely check them out | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Mariah Moses
    Rami was so helpful and patient with us! He sat with us and explained all of our paperwork page by page and then showed me all of the features of my new car before I left the dealership. I would highly recommend coming here to buy your new car!! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Guttentag
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Sharp Printing Orders
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Lyks F
    I had my car serviced at Volkswagen DTLA on March 28 and April 24, and both visits were excellent. Joshua, my service advisor, was incredibly helpful and professional throughout the entire process. He made the experience smooth and stress-free, from booking me an Uber from and to the dealership to arranging a rental car since my car | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Ryan Ellingsworth
    (June 2025) On behalf of salesman, Micky Gaines: I was extremely satisfied with my experience and it was a pleasure doing business with him. I was halfway through my lease on my Jetta, and the dealership bought me out of my lease. It was a very smooth and efficient process, and I would really like to spotlight Micky for his hard work | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ David Hume Kennerly
    The folks at VW of Downtown LA are the best. Nothing but good vibes and service! Loving my ID4. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ chad castle
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Byoung Lee
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Ketisha Watson
    I was told to come back if I had any problems. I think his name was Zack. Very friendly. Made the price reasonable. Communicate Very well. My car is faster and better. Thank you all! | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Evelyn Sanchez
    Excellent customer service and follow up. | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Kristi Harris
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    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Mina Walls
    If I could give 0 stars, I would. Be VERY wary for purchasing from here to be safe. And most definitely do not take your car here for service. Let me start by saying the sales/finance team were wonderful. Very informative, helpful, and to the point when we purchased our new Subaru. However, the service section of the dealership is | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Steven
    After today's interaction, I've been thinking of going to another Volkswagen location. I never had a bad customer service experience at this location before until today. Kosta, who was my service advisor today, acted completely condescending towards me and my mother after she came in with me following some questions and concerns rega | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ MAX BUSTAMANTE
    I bought a car here, had all the maintenance done here / have continued to do all maintenance here, and today they refused me a courtesy ride home on a 4.5 hour wait for a tire replacement… through the tire insurance they sell/ they told me would be easy and best / would allow me to “show up with an appointment and leave with a new t | Read Full Review
    7/26/2025 12:00:00 AM | Google
  • ★★★★★ Miri H
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    7/25/2025 12:00:00 AM | Google
  • ★★★★★ Petra Lott
    I have been a loyal customer of the downtown LA VW dealership for years. I have bought two cars from that location and regularly bring in my car for service. I have never had a bad experience until this week. Topping off oil, I accidentally dropped the oil cap into the engine well and was unable to retrieve it. I called the service d | Read Full Review
    7/25/2025 12:00:00 AM | Google
  • ★★★★★ Kenyada Himes
    This VW service center will be my LAST option. VW downtown kept my car OVERNIGHT without calling or texting me back. Martin Alvrez (the service support) showed no remorse or acknowledgement of how unprofessional it was to keep my car overnight without notice. Martin texted that my car was ready at 4:56pm. The only response I receive | Read Full Review
    7/25/2025 12:00:00 AM | Google
  • ★★★★★ Dana Louise Olson
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    6/26/2025 12:00:00 AM | Google
  • ★★★★★ desiree padilla
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    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Shaz Pk
    Excellent staff and customer service. They took care of the problem, responded quickly, and were courteous and kind in all their interactions and dealings. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ eddie gonzalez
    It was Amazing and Jesus took very Good care of me and my family ?? | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ KangChul Kim
    He was very kind and kept in touch with me regularly. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Marilyn Champa
    Excellent service. No pressure. | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Lakaya Brooks
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    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Luci Clark
    After going to another VW dealership for my needs, I decided to go to VW DTLA. The service is great and my service technician Martin Alvarez is AWESOME. He did everything he could for me and made sure everything was great with my car. Thank you, Martin and VW Downtown Los Angeles!! | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ M O
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    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Rachmon Patterson
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    6/26/2025 12:00:00 AM | Google
  • ★★★★★ jeremiah headley
    Misled About Vehicle Features – Would Not Recommend In May 2024, I leased a 2024 Volkswagen ID.4 Standard from VW Downtown LA. While I knew it was a 2024 model, I was told by the salesperson that it had features and benefits from the 2023 Pro S version—such as the same battery size, top speed, driver technology, and three years of f | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ steven bradshaw
    I’ve been trying to get in touch with somebody at this location for 3 days now left voicemails also. Trying to get my car there before my warranty runs out | Read Full Review
    6/26/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Gehring
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    5/26/2025 12:00:00 AM | Google
  • ★★★★★ armando rodriguez
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    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Troy
    Wonderful experience accurate, timely | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Kristi Lyn
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    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Richard Montaño
    Great service, my advisor made sure to keep me up to date with all the details regarding the repairs to my car. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Luigi Leon
    Great experience with Haddis, really helped me find a vehicle I was gonna be happy to own for years to come. I had come years prior and not experienced a great time but the second time around was much improved and I’m happy to recommend this to anyone interested in looking for a VW | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Tracee Harvey
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    5/26/2025 12:00:00 AM | Google
  • ★★★★★ kiara
    Thankfully this visit was very quick! Shawn-Anthony was very helpful & made sure to give me the correct service. It flew by with ease. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Natika Spaulding
    Amazing service Greg was great helped us get a new tire! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Kenny Gi
    Best service in town | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Gerald Cuesta
    Rami at Downtown VW in Los Angeles was an amazing help in trading my 2022 Taos in for a 2025 Jetta. Friendly. Informative. Thorough. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Sharon Tatum
    I was very pleased with the service I received at Volkswagen Downtown LA Good customer service | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Kayle Stanislas
    Great experience at Volkswagen of downtown LA. Friendly and helpful staff. Best in VW dealership in SoCal, no doubt. Highly recommended!!! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ TRACEE LOGAN
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Jim
    Nice clean waiting room. And top notch customer service. Kosta is the man!! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Jack Levin
    Sal treated us very well. We love our new Atlas. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ John Kim
    They took care my emergency situation properly. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Vasquez
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Asia White
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Janice Kavanagh
    Loved Koskos my service guy. He always try’s to give me the best possible service. Unfortunately one of the problems, I still have . There is an echo when I speak on the telephone. I was told it was to do with the telephone company. It is very inconvenient for business and I brought it in to the dealership twice. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Maria Colon
    Taking my daughter's car numerous times for the same thing. They never found the malfunction. The loaner was filthy. Only smelled clean but all cupholders were dirty. There was ketchup spilled and even hardened in the middle armrest in the back. Can you believe we return such loaner and had to come back a week later, they gave | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Fernando Ortiz
    You as a business need to improve the information you are providing customers via phone. I called a month ago regarding a copy of my car key. The associate who assisted me on the phone told me that it was going to cost me $225. Surprise surprise, they day I went on site to place the key replacement order, I was charged $108 for the a | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Jesus Gomez
    After calling multiple times for over three weeks, I have yet to speak to someone in service, I’ve left several voicemails including to the service manager and no one calls me back, the receptionist took down my info and said she’s have some one call me back. I’m still waiting! | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Aji Ramirez
    | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Yulia Shostak
    Worst service!!!! Left my car to be checked for engine and now mysteriously we need to change 4 tires for over 1,800 because all of them have nails, yet there’s no one to talk to get an explanation on how we got nails on 4 tires after leaving the car with them | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ A L
    Just called now three times. First time rang for a long time until it was forwarded to a voicemail. The second and third time the call was immediately answered and hung up on. | Read Full Review
    5/26/2025 12:00:00 AM | Google
  • ★★★★★ Alex Arellano
    Had to stop taking my car there once they changed their service management rep to a boneheaded type. The guy became increasingly weird to deal with especially after I caught them lying about checking my breaks on a multi-point inspection. I recommend others. | Read Full Review
    5/25/2025 12:00:00 AM | Google
  • ★★★★★ Dylan Brenner
    Had a very easy experience with Kostas! | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ TERRENCE ARCHER
    Very honest and professional, Mickey was up front and quick | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Morgan McCann
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ derek chan
    highly recommended for service. clean, friendly and efficient place. | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Ben Lupejkis
    They take care of you and get what you want. | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Chris S
    Great customer experience | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Emily Beutner
    Great service and quick! Everyone there is so kind | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Juan Torres
    Excellent customer service with service advisor “Martin”, you can really tell he cares about his customer’s always making sure they are satisfied and safe. Excellent communication when it comes to what the vehicle needs, easy in and out service . ???? | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Elena Moye Johnston
    Bought my new ID Buzz from Mickey at DTLA and could t be happier. Right from the initial outreach to the test drive and the purchase experience to the follow up post purchase. Highly recommend them and be sure to have Mickey help you! | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Donna Brown
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Adriana Macias
    Your staff is Amazing and very Helpful! I drive from Santa Monica for years to this location. Staff is excellent, thank you all | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Sharon Gill-Dean
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Luo
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Francia Amaya
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Daniel Kalette
    | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Jasmin
    Went to get my car checked out to get a second opinion as a women we dread going to get are car service because we think we are gonna get taking advantage of but here I didn't get that vibe they told me straight up there was nothing wrong in I left satisfied with that. | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Dehaving
    Express crew did a great job. | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Shelby Clayton
    Thank you to Josh and team for always taking care of me and my vehicle! I am always met with a positive greeting while diligently servicing my car. They are prompt and extremely helpful. Some of the best service I have had at a dealership. Thank you!!! | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Sarah de Warren
    Super friendly staff, they really looked after me as a first time car buyer coming from a different country. No pressure, no hard sales pitch, just chill nice people. Shout out Armando and Armen | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Kash Register
    My experience was great and professional assistance was also great. Thank you for your service | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Love Pooh
    Every time I go in I’m treated very well and I’m always in the loop about my car | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ NICHOLE SMITH
    Kosta was awesome from when I walking in the door he greeted me with a smile, was helpful in giving me advice on a plan to get my car serviced and to get a rental car from enterprise car rental so we made the appointment for the following day and I was happy knowing I was taking care of from start to finish!!!! | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ David Grueber
    I come in to leave my car for service and explicitly clarified that I will be coming in for a late pickup up after office hours. I get a text to confirm that my service is done asking for my pick up time and again say that I am coming in for late pickup. By the time I get here at 6:30pm (only 30 minutes after the service shop closes) | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Akari
    Kosta needs an attitude adjustment. I can't believe he holds a big position, such as a supervisor, while having a patronizing approach to customers. | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Damien de Leon
    I purchased my 2015 Volkswagen Passat used at this dealership in December of 2024. It was a rough experience the whole way. The salesman was evasive and deceptive the entire time. He added some silajet coat product onto the vehicle that I never asked for that added $1500 to the cost of this used car that was worth maybe $5000 total. | Read Full Review
    4/26/2025 12:00:00 AM | Google
  • ★★★★★ Michael Lopez
    It's very easy to set up an appointment and the service techs are very polite. Also easy to pay for everything before going to pick up the vehicle. Be sure to work with Jasminne, she was very helpful | Read Full Review
    4/25/2025 12:00:00 AM | Google
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