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★★★★★ Barbara Murphy

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5/4/2025 12:00:00 AM | Google

★★★★★ Dannica Thomson

Antonio the service advisor was very friendly and helpful. My experience at Tracy Volkswagen has only been positive. | Read Full Review

5/2/2025 12:00:00 AM | Google

★★★★★ Harpreet Singh

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5/1/2025 12:00:00 AM | Google

★★★★★ Divon Pleasant

Antonio the service advisor was extremely nice and attentive to our experience. Great customer service skills. | Read Full Review

5/1/2025 12:00:00 AM | Google

★★★★★ Nancy Shoaito

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4/30/2025 12:00:00 AM | Google

★★★★★ Oliver Ortiz

Highly recommended! Always taking care of my VW’s. Service staff Antonio is always updating me with the progress of my repairs. Thank you so much!?????????? | Read Full Review

4/30/2025 12:00:00 AM | Google

★★★★★ Jose D Banaria

Great response at the dealership. | Read Full Review

4/30/2025 12:00:00 AM | Google

★★★★★ Alehandra Bustos (Alehandritaa)

The customer service here was amazing. I did the complimentary service for 10k miles and was helped shaf and Antonio. When we got here I realized my babies blanket was wet and it was freezing out. They literally offered their own sweaters and blankets to help keep him warm. They were so amazing and sweet and I highly recommend! | Read Full Review

4/23/2025 12:00:00 AM | Google

★★★★★ mo khan

Great customer service Service was very good and on time | Read Full Review

4/21/2025 12:00:00 AM | Google

★★★★★ Nicholas Meeks

The worst service department I have ever dealt with. We dropped our car off Thursday night for a Friday morning appointment. At the end of Friday, no call to tell us about diagnosis, no update what so ever. Call on Saturday and leave a voicemail. Find out later that they are closed on a Saturday. So I wait until Monday at noon and | Read Full Review

4/21/2025 12:00:00 AM | Google

★★★★★ Tony Whitesel

Wonderful service department. | Read Full Review

4/20/2025 12:00:00 AM | Google

★★★★★ Nedra Millwood

I was very please with the service I received at the service department at VW Tracy. The service guys were great. I have been bring my car here for over 5 years and have never had any complaints about the servicing of my VW car. Thank you Service Department. | Read Full Review

4/19/2025 12:00:00 AM | Google

★★★★★ Alyssa Loyd

My mom bought a car here less than 6 months ago and has already needed to replace tires and the rotors had huge scratches in them, they also said it needed an ACC alignment. Less than a month after bringing it home it was burning oil and was in need of an oil change. We tried calling several times and they said there's nothing they c | Read Full Review

4/17/2025 12:00:00 AM | Google

★★★★★ Leland North

They are great that got me in and out for a 5 hour service in 3 and half hours | Read Full Review

4/12/2025 12:00:00 AM | Google

★★★★★ Frank Whalen

From the time I first went in to look at and test drive my 2024 Jetta through the purchase process they were very attentive to my needs. Recently I had a problem with the voice activation system and the service department was also very attentive and understanding and took care of my Jetta quickly and efficiently. The only reason I | Read Full Review

4/4/2025 12:00:00 AM | Google

★★★★★ Adrianna Leeann

Antonio in the service department was extremely kind and helpful with my visit. He went above and beyond to make sure I got the best service possible. Incredibly thankful for him and Tracy Volkswagen | Read Full Review

4/2/2025 12:00:00 AM | Google

★★★★★ Cinderella Bernard

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4/2/2025 12:00:00 AM | Google

★★★★★ Jamiee Boyan

Great experience! Service staff is exceptional, and I was especially impressed by Antonio Vera. While I was waiting in line I overheard him dealing with what I could tell was an irate customer on the other end of the line and I was so impressed with how patient, kind and understanding he was with the person even though he had told h | Read Full Review

4/2/2025 12:00:00 AM | Google

★★★★★ Ashar Khaliq

Only have had a couple of experiences with Tracy VW service, and unfotunately they have been negative. Had routine maintenance schedule with an appointment, promised 90 minutes took over 3 hours. I left a voicemail to try to give them another shot on Saturday morning.... no call back. Sent an email to the service manager, got a ca | Read Full Review

4/2/2025 12:00:00 AM | Google

★★★★★ Alberto Alvarado

Horrible customer service can’t get in contact with them leave messages with no answer this is the worse dealer ship I have dealt with | Read Full Review

3/31/2025 12:00:00 AM | Google

★★★★★ cindy sosa

I am pleased with the service I received when my Tiguan needed scheduled maintenance. Antonio in the service department is a rock star as he handles the service desk too. | Read Full Review

3/30/2025 12:00:00 AM | Google

★★★★★ Paulo munaro sr

Very happy that Antonio did took us in since we where traveling down to California | Read Full Review

3/30/2025 12:00:00 AM | Google

★★★★★ Joy Remollino

I’ve always loved going to this place, good customer service, comfortable waiting area and because I would not bring my VW car elsewhere but to a VW dealership ( even for oil change.) Today though was unusually slow; Oil change with appointment took about 2 hours! They probably were working Skeleton force. I miss the times when the | Read Full Review

3/30/2025 12:00:00 AM | Google

★★★★★ Angel

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3/29/2025 12:00:00 AM | Google

★★★★★ Kipp Peppel

Excellent experience. Very efficient and knowledgeable staff. Will be back! | Read Full Review

3/25/2025 12:00:00 AM | Google

★★★★★ Alex Tercero

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3/19/2025 12:00:00 AM | Google

★★★★★ Edward Severns

I bought a maintenance package for my vehicle and I was not sure at the time if I was taking a rish or wasting my money. Tracy VW has priven to me that I was smart getting the maintenance coverage providing me with several required mileage services. Their service department is outstanding! Very easy to work with and labor works are a | Read Full Review

3/18/2025 12:00:00 AM | Google

★★★★★ Ken Archambault

Well, the service was good. The people are nice. I think they actually care about the customer and so far my car is excellent. Very happy. | Read Full Review

3/14/2025 12:00:00 AM | Google

★★★★★ Christopher Steenburgh

Great experience with a fast and easy process. Ray and Marco were able to accommodate everything we were looking for in our Atlas with an affordable price. Also, the lifetime power train warranty is unbeatable. | Read Full Review

3/12/2025 12:00:00 AM | Google

★★★★★ Puja Pathak

Amazing service, had brake pads and rotors replaced on my Volkswagen Passat, and the entire process was smooth and professional. | Read Full Review

3/9/2025 12:00:00 AM | Google

★★★★★ Melanie Jones

Customer Service is first and foremost with their Service Dept. Appointment scheduled, service performed all in a timely manner. All questions answered and I was on my way back home. Nice to have the waiting area while my car was having a routine maintenance check. See you in a few thousand miles or next year. | Read Full Review

3/9/2025 12:00:00 AM | Google

★★★★★ JESSE MORENO (JESSDOGG916)

Price of the car awsome!! Service is miserable to work with they have had my family car for 3 weeks and I still don't have it back.. let alone took them 2 and a half weeks to do a diagnostic.. paid for a 3 thousand dollar warranty that they are currently trying to get out of.. don't waste your tax money here | Read Full Review

3/6/2025 12:00:00 AM | Google

★★★★★ Gerardo Mendez

No vayan a este lugar te venden carros dañados que a los ocho meses empiezan a fallar y te dan garantías que no cumplen en componerte la parte entonces de qué se trata es una burla total.. No se los recomiendo este Dealer !!! | Read Full Review

2/21/2025 12:00:00 AM | Google

★★★★★ Mary Mckenzie

Purchased a car and the salesmen tried to slip in thousands of dollars of extras that I did not need!! $2,000 for car locator, thousands for services. I still paid over $600 for their anti-theft device which they bought for themselves because their cars were being stolen, but I have low risk for my car to be stolen. They didn't tel | Read Full Review

2/16/2025 12:00:00 AM | Google

★★★★★ Arley Rhiannon

Great customer service! | Read Full Review

2/15/2025 12:00:00 AM | Google

★★★★★ Rolesh Singh

I am absolutely disgusted by my experience with Tracy VW. This place is nothing short of a scam, and I feel completely swindled. The entire transaction was a trap from the beginning setup by the two sales representatives Shams and Ray. They lured me in with false promises and dishonest tactics, only to deceive us once we paid a depos | Read Full Review

2/13/2025 12:00:00 AM | Google

★★★★★ Marlyn Diaz

I took my vehicle with a persistent problem with the entertainment unit, Shaff took care of the problem, he was able to order a new unit and got me scheduled for the installation of it a few days after. Thank you | Read Full Review

2/8/2025 12:00:00 AM | Google

★★★★★ Debby Blete

Personable, knowlegable staff make for a pleasant experience, whether it be servicing, purchasing or just a question! | Read Full Review

2/8/2025 12:00:00 AM | Google

★★★★★ Nickie Abramson

I dropped my car off on Friday 1/31 for a 80k mile service. After the inspection I was told that it needed significant repairs - repair/replace front bushings, front brakes, both of which require an alignment after the service - my total bill was over 3k. The service employee was nice and made several excuses on why it was taking s | Read Full Review

2/8/2025 12:00:00 AM | Google

★★★★★ Robert Contreras

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2/6/2025 12:00:00 AM | Google

★★★★★ marisol berumen

my family left a car over 3 months and still no parts or resolution from agency on next step. good luck if your car needs any repairs. we are juggling with the cars we have waiting on a resolution | Read Full Review

2/4/2025 12:00:00 AM | Google

★★★★★ John Farias

The People Were Great They Had Coffee For You And 100 Of Movie Thanks | Read Full Review

2/2/2025 12:00:00 AM | Google

★★★★★ Roy Makelim

I bought a used Honda from this dealership and was told if it had any issues such as oil leaks any parts breaking and an oil change and said if a couple days in we notice a problem then they’d fix it no charge. First off when we got the car finally it was left with basically no gas okay whatever didn’t discuss it but you’d think it w | Read Full Review

2/1/2025 12:00:00 AM | Google

★★★★★ Lisa Dim

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1/27/2025 12:00:00 AM | Google

★★★★★ Javier Avila

Exelente trato,eficiente y profesional | Read Full Review

1/22/2025 12:00:00 AM | Google

★★★★★ jose Guz

They have a good service | Read Full Review

1/22/2025 12:00:00 AM | Google

★★★★★ Willie K. Kelly Jr.

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1/22/2025 12:00:00 AM | Google

★★★★★ Tone Stradamus

Awesome people! | Read Full Review

1/21/2025 12:00:00 AM | Google

★★★★★ Ernie Lafever

Great service | Read Full Review

1/21/2025 12:00:00 AM | Google

★★★★★ Murali Nanduri

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1/19/2025 12:00:00 AM | Google

★★★★★ Maria becerra

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1/15/2025 12:00:00 AM | Google

★★★★★ Dan Mckenzie

Great people, professional and helpful. | Read Full Review

1/14/2025 12:00:00 AM | Google

★★★★★ Ben Theiss

Great service. Friendly! | Read Full Review

12/30/2024 12:00:00 AM | Google

★★★★★ Amado Colunga

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12/30/2024 12:00:00 AM | Google

★★★★★ Delphine Smith

They were able yo help me get my car serviced. Thanks!! | Read Full Review

12/30/2024 12:00:00 AM | Google

★★★★★ leoJ B.

Provided Uber for shuttle service, app kept me informed about my car’s service status. Easy in and out when bringing my car in. | Read Full Review

12/30/2024 12:00:00 AM | Google

★★★★★ May Chan

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12/26/2024 12:00:00 AM | Google

★★★★★ Andrew De Luca

Very helpful and service team waited on Christmas Eve till I was able to return in order to collect my car! | Read Full Review

12/26/2024 12:00:00 AM | Google

★★★★★ Josh Knight

Cool and chill place. Got my service done quick. Thanks. | Read Full Review

12/22/2024 12:00:00 AM | Google

★★★★★ Adolfo Placido

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12/20/2024 12:00:00 AM | Google

★★★★★ Aranxta Gomez

I honestly love the service that is provided here at Tracy Volkswagen. I am well received and taken care of. They ensure your vehicle is in great hands! | Read Full Review

12/18/2024 12:00:00 AM | Google

★★★★★ Rozeena Lal

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12/18/2024 12:00:00 AM | Google

★★★★★ Leng Xiong

Josephine was awesome! | Read Full Review

12/16/2024 12:00:00 AM | Google

★★★★★ BOSS “BOSSK”

Had an awesome experience with Tracy Volkswagens Internet Department ! I have been searching for a preowned Altima SR for a few weeks now ! Salesman even went above and beyond to compare their vehicle with competitors within a 200 mi Radius! Appreciate you guys ! Thanks again ! Enjoying my new (to me) 2024 Nissan Altima | Read Full Review

12/15/2024 12:00:00 AM | Google

★★★★★ rex nicolas

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12/13/2024 12:00:00 AM | Google

★★★★★ Richard Bilovsky

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12/13/2024 12:00:00 AM | Google

★★★★★ Janelle Chavarria

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12/11/2024 12:00:00 AM | Google

★★★★★ Randy Meyer

Trying to purchase a car with these people is just brutal. They nickel and dime you with unnecessary add on and extended warranties. Stay away! | Read Full Review

12/11/2024 12:00:00 AM | Google

★★★★★ Karol Z

Bought the new ID.Buzz at a reasonable price. Was in and out in about 2 hours with a test drive. All the staff members were very friendly and accommodating. Thanks for the smooth car buying experience! | Read Full Review

12/9/2024 12:00:00 AM | Google

★★★★★ James Salins

Appointment not recorded, however accommodated my visit for oil change. Prompt communication via sms and call. Minus two stars because of: Appointment not recorded and 3% charge for payment by credit card. | Read Full Review

12/9/2024 12:00:00 AM | Google

★★★★★ Robert Farrow

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12/8/2024 12:00:00 AM | Google

★★★★★ vignesh swaminathan

Amazing staff and outstanding service. Would highly recommend Tracy Volkswagen service | Read Full Review

12/4/2024 12:00:00 AM | Google

★★★★★ Roger T

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12/4/2024 12:00:00 AM | Google

★★★★★ Beth Tackaberry

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11/25/2024 12:00:00 AM | Google

★★★★★ Ricky Sims

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11/23/2024 12:00:00 AM | Google

★★★★★ Sarah Saldana

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11/22/2024 12:00:00 AM | Google

★★★★★ Luis Recinos

We bought a Nissan from VW of Tracy. We are very happy with their service and professionalism. We will recommend them for anyone looking to purchase a vehicle used or new. Special thanks to sales team Alijah Gandall And Mike Buffington. | Read Full Review

11/16/2024 12:00:00 AM | Google

★★★★★ Janeth Dominguez

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11/15/2024 12:00:00 AM | Google

★★★★★ Anthony Lowe

I went to Tracy Volkswagen at 9:45 for my 20k mile service, including an oil change. Even though I was slightly over the 20k limit, they initially told me it would still be covered under my 2-year plan. After an hour of waiting, they changed their stance, saying I’d be charged $160, plus a 3% card fee. Since I didn’t have cash, I dec | Read Full Review

11/14/2024 12:00:00 AM | Google

★★★★★ Katie Daily

I had the most amazing experience. Roberto helped me out so much any questions I had he was there for me! Everyone was actually so nice and helpful. I would recommend you go to Tracy Volkswagen if you need any work done on your VW! | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ justin denio

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11/12/2024 12:00:00 AM | Google

★★★★★ Pulido Areli

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11/11/2024 12:00:00 AM | Google

★★★★★ S. D.

UPDATE NOV 10, 2024 I received a call, around midday, from my salesperson Marco to check on the vehicle status and wanted to know if there was any concerns or questions that I may have regarding the vehicle and the overall purchase. I think that this was a very nice gesture and in keeping with excellent customer service. Marco is | Read Full Review

11/10/2024 12:00:00 AM | Google

★★★★★ S. D.

This is a review for the sales department. I contacted the dealership to inquire about current availability and lease options. My initial contact was with Marco and he turned out to be a gem to work with. He assisted me with picking out a vehicle that matched my needs and made sure my comfort zone for the financials was met at the | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ allan santiago

Tracy VW’s customer service was phenomenal! | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ Dyln A

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11/3/2024 12:00:00 AM | Google

★★★★★ Keith Kelly

Aramis in the service department is Awesome! He promised and Over delivered repairing my car and having it finished 2 days earlier than we discussed. | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ US MARINE TRUCKING

It sad to see a big dealership losing customers and getting bad reviews cos of one unprofessional sales men. I called on 2024 BMW X7 yesterday 3 times and was ready to buy it cash and he keep saying couple minutes but never got back to me. The car been sitting there for 2 months and now since I called them the sales men start acting | Read Full Review

11/3/2024 12:00:00 AM | Google

★★★★★ ashley von aspern

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10/29/2024 12:00:00 AM | Google

★★★★★ Yisel Cisneros-Rumbo

What to start with.. after MONTHS of car shopping, multiple dealerships, I finally was able to find a dealer who values their customers! The team was very kind and transparent with their prices from the beginning! They took everything I said into consideration when making offers. With this economy and car market rates, I HIGHLY sugge | Read Full Review

10/29/2024 12:00:00 AM | Google

★★★★★ Elisha Dorsey

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10/26/2024 12:00:00 AM | Google

★★★★★ Rufino Cisneros

Experiencia impecable. Trabajaron conmigo para darme lo que yo buscaba. Del agente, a financiero, al manager todos hicieron mi experiencia la mejor posiblemente. Si necesitas ayuda para encontrar a un equipo que les importe sus clientes y no solo por el negocio, este es tu lugar! Merecen más de 5 estrellas! Jamás pensé posible ser du | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Isaiah R

They helped my wife get a brand new car with a deal of a life time! They were very generous & considerate! Customer Highly Satisfied! | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Tim Anthony T A

Tracy Volkswagen is a GREAT Place to do Business! We started our VW Atlas Cross Sport purchase with Alijah Gandall on line and with a quick followup phone call. When we arrived at the dealership, we were quickly greeted. We quickly completed some paperwork with Alijah. Steve Reyes from the management team quickly finalized the dea | Read Full Review

10/25/2024 12:00:00 AM | Google

★★★★★ Marsha Marsha

We had problems with our Volkswagen Atlas and we were able to bring our car in same day and have then take a look at it. The customer service was great! A guy named Aramis helped us through the whole process, he was very patient and helpful I would definitely recommend going to Tracy Volkswagen. Thanks again Aramis!! | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Tim Anthony T A

Tracy Volkswagen is a GREAT Business! We started our purchase with Alijah Gandall on line and a quick followup phone call. When we arrived at the dealership, we were quickly greeted. We quickly completed some paperwork with Alijah. Steve from the management team quickly finalized the deal! No long drawn out back and forth. We told | Read Full Review

10/15/2024 12:00:00 AM | Google

★★★★★ Tim Anthony T A

Tracy Volkswagen is a GREAT Business! We started our purchase with Alijah on line and a quick followup phone call. When we arrived at the dealership, we were quickly greeted. We quickly completed some paperwork with Alijah. Steve from the management team quickly finalized the deal! No long drawn out back and forth. We told him wha | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ Starla Miles

Love this dealer ship was approved for sunbit account right away got all of my services in one day | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ Arturo Castro

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10/14/2024 12:00:00 AM | Google

★★★★★ Alisha-Angel Patrick

Took longer than expected for my service, the service rep and technician were very kind and let me know. | Read Full Review

10/14/2024 12:00:00 AM | Google

★★★★★ kamal kishorre

Very bad experience with manager though other employees seem to be courteous. Won’t recommend doing business here until the current manager is fired | Read Full Review

10/12/2024 12:00:00 AM | Google

★★★★★ andy Silva

Terrible Service and No Accountability I wish I could give this dealership zero stars. I brought my car in for a repair that they assured me would be taken care of quickly. Not only did they fail to fix the issue, but they also made excuses and gave me the runaround for weeks. Every time I called for an update, they had a new excuse | Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ NJ Account

Great service, got us in and out quickly! | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Marc A

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10/4/2024 12:00:00 AM | Google

★★★★★ Arne Lund

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10/4/2024 12:00:00 AM | Google

★★★★★ RODOLFO PARTIDA

Recently I purchased a new vehicle from the Volkswagen Tracy location, I was originally there to get my current car serviced. I inquired about the trade in price for my current vehicle, they assigned me a sales rep which explained the trade in value for a new vehicle. They showed me the total price of the trade in and the monthly pay | Read Full Review

10/4/2024 12:00:00 AM | Google

★★★★★ Vixen “Bambi” Hernandez

Had a few recalls for my car & really needed to take it in. Held off for literally almost a year because of how bad of anxiety i have. Finally took it in, & wish i had done so sooner because the team here is so friendly & nice & personable & made it so easy for me. It was so much better than expected, I wish i could remember the peop | Read Full Review

10/1/2024 12:00:00 AM | Google

★★★★★ Daniel Perez

Recently brought my car in for an issue with the infotainment system. The problem was not resolved but that isn’t the reason for the one star review. During the service someone stole my pen that I had in my car. It wasn’t expensive or any just like 2 dollars but that fact they took it was upsetting. | Read Full Review

10/1/2024 12:00:00 AM | Google

★★★★★ Ivette Mendieta

Very professional, customer service excellent | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ Esther Tobar

I'm so disappointed. At first I was very happy with my purchase from them back 2021. I got suckered into all the warranties. They sweet talked me and made it sound like I'm covered. I was promised a loaner vehicle if mine were ever to need servicing. Well guess what my vehicle breaks down and I'm without. They said they will absolute | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ DBG FPV

Amazing time buying my truck here last year but when I came for an oil change I had to wait for 3 hours because they had to outsource the oil for my diesel truck (they should’ve done this ahead of time as I had an appointment) as well as leaving greasy handprints all over the front. But for a free oil change included in my trucks pur | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Leo Martinez

Great service! The only place I’ll take my Volkswagon to. Ask for Donavin and he’ll take care of you. | Read Full Review

9/26/2024 12:00:00 AM | Google

★★★★★ George Okoro

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9/26/2024 12:00:00 AM | Google

★★★★★ Kalana Maki

Did not end up buying a car here but have to recommend Shams for his funny personality and Geno for working with me to get the car right. When you're coming in for a car I would recommend talking with your bank first, as well as a salesperson online about what the out the door price will be as they do treat their cars with ceramic co | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Juanita Gipaya

I enjoyed my auto purchase with the customer rep "aaliyah" at tracy Volkswagen. He was professional, respectful and patient. I really liked his honesty about my vehicle. He was very nice to work with. | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Terry Johnson

The one issue I have is, I replaced the cabin and engine air filters the day before my service and was told I may need to replace soon. Must not have really looked at them | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Karol Nevarez

Aramis at the service desk is the best, he took the time to analyze my concerns with my vehicle and advice on the best avenue. He didn’t rush or guess, made me feel like he truly cared. I’m happy he is back with Tracy VW. | Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Jaswinder Sahni

If you are a Valley-CAN applicant and want to buy a car from here with the rebate, do not come here. We talked to Mario, who was actually a nice guy and took all of our information and paperwork from us. Mario said that they will put this vehicle on hold for us until they get the check from Valley-CAN. But I never recieved a call. I | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ shahnawaz ali saiyed

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9/19/2024 12:00:00 AM | Google

★★★★★ kandy holmes/johnson

They work with you, take care of your needs, very pleasant ! | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ Alina Lorigan

Today was my first time at this Volkswagen location and the service advisor Donavin Harris-Gomez had made the process easy and efficient along with having my car seen in a timely manner. I highly recommend Donavin for anyone who is in need for car service. | Read Full Review

9/17/2024 12:00:00 AM | Google

★★★★★ J G

Bottom of Volkswagen through a non-Volkswagen dealer. Started having warranty issues with the car that fill Waterford’s would not even though was purchased for them. Contacted the service department at Tracy Volkswagen And was greeted with the most friendliest customer staff every time I’ve called. Super helpful and knowledgeable abo | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ Heather Medeiros

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9/12/2024 12:00:00 AM | Google

★★★★★ Michael Phillips

Prior to going to the dealership, I started working on a deal over text messaging with a sales rep. We went back and forth with numbers and eventually settled on an agreed price. Prior to going in I read the previous reviews of the dealership and will admit I went into the dealership with my guard up. Many of the reviews mentioned de | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ Antonio Jaime

Good staff helped me out, chams helped me out with purchase | Read Full Review

9/12/2024 12:00:00 AM | Google

★★★★★ Katie Daily

They are polite and really helpful. I would recommend you go to Tracy Volkswagen if you need any work done on your VW! | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ David Caspillo

Even if I were buying a GMC, I would buy my truck from Tracy Volkswagen. They have a great service dept. | Read Full Review

9/10/2024 12:00:00 AM | Google

★★★★★ Joy Remollino

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9/9/2024 12:00:00 AM | Google

★★★★★ Max Rodriguez

I can’t say enough about how well the sales team treated my family when we went to trade in our car and buy a new one over the weekend. We traded in our old Kia and walked out with a brand new 2024 VW Atlas. Eric, Michael, and Jahlil made it all happen for us by making sure we got the payment we wanted and the car we wanted. I know f | Read Full Review

9/8/2024 12:00:00 AM | Google

★★★★★ G Johns

Everything went well. | Read Full Review

9/7/2024 12:00:00 AM | Google

★★★★★ Michelle Seals

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9/5/2024 12:00:00 AM | Google

★★★★★ Erika Buxton

This was truly the best car buying experience I’ve had. Alijah was so helpful and kind, as were the general manager and the finance manager. We will definitely be back to buy a vehicle for my husband. | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ Lina

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9/5/2024 12:00:00 AM | Google

★★★★★ Nick Martinez

Christian took care of me when I arrived; great service and friendly which was nice to see. Service advisors all seemed very nice and it didn't take too long for my vehicle to be serviced but I am very frustrated to see the lack of care or concern with answering the phone at the service department. Not sure why the service manager do | Read Full Review

9/5/2024 12:00:00 AM | Google

★★★★★ Tsz wai Lee

i brought a used car from them September of last year and i havent gotten my license plate. i call multiple times with no call backs or email. DONT BUY A USED CAR FROM THEM ONCE THEY TAKE YOUR MONEY THEY DONT WANT TO HELP YOU | Read Full Review

9/4/2024 12:00:00 AM | Google

★★★★★ Artemis Esquivel

Best service I've had to take my volkswagen TDI. Everyone is so helpful and the work environment is so enjoyable. The lady who attended me was also super nice and helpful, her name is Bree. The mechanic who attended me (Cristian Esquivel) was really quick to fix my car. 10/10 service | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Jeremy Bothe

Awesome experience. Steve and the Tracy team deliver. The car is near perfect for a used vehicle. But the added markup and extended warranty they sold us is virtually useless. 100k warranty isn't a 100k warranty is only up to 100k on the car odometer. | Read Full Review

9/2/2024 12:00:00 AM | Google

★★★★★ Krista Lehman

Alijah was the best! He was helpful and knowledgeable, he made the whole process easy and quick! Highly recommend Tracy Volkswagen and ask for Alijah! | Read Full Review

9/1/2024 12:00:00 AM | Google

★★★★★ smita s

The car was not washed and cleaned when service done on 31 Aug, | Read Full Review

9/1/2024 12:00:00 AM | Google

★★★★★ Charles Narh

The two people I met today were exceptional. ?? Great. I was very impressed. | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Abdul Hafiz Abdullah Ghayoor

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8/30/2024 12:00:00 AM | Google

★★★★★ Sara Carmona

Es un lugar muy completo para hacer el servicio | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ Raul Marquez

Have been coming for parts for my older vw for years. Just purchased a car from them. Very nice experience. Easy to deal with and no pressure. 5 stars. Alijah's the guy to talk to thanks again. | Read Full Review

8/27/2024 12:00:00 AM | Google

★★★★★ Briana Davis

Every time I have an issues with my car they always help in anyway they can to figure out the issues . Always on top of things when comes to ordering the parts I need or want . Very understanding , friendly and professional. Always tells me what’s the best option for my car or understand when I don’t want nothing done with it they al | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Bhagavatula Manohar

The lady at the front desk was polite and explained the recommended maintainance by the car manufacturer. | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Tiannamarie Campana

I had a really great car buying experience. Every single employee went out of their way to greet us. It was a fun and pleasant atmosphere. Alijah was an excellent salesman. He wasn't pushy and was understanding to my needs. He showed me multiple vehicles until we found the right fit. The staff bent over backwards to get me qualified | Read Full Review

8/21/2024 12:00:00 AM | Google

★★★★★ Anwar Mamtili

I just traded in my old car and bought a new vw jetta, they made the teade in and buying process really easy and relax. I also got a very good deal in the new car price. Big thanks to Alijah for great help and exelent service. | Read Full Review

8/20/2024 12:00:00 AM | Google

★★★★★ Ronald Thompson

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8/20/2024 12:00:00 AM | Google

★★★★★ Angela Thompson

the manager is rude, then men are lazy and do not want to help you in the service department. On top of that they are now charging a 3% fee if you use a credit card. They do not tell you until you are ready to pay your bill. Horrible customer service from manager who is obviously there to just get a paycheck and go home. | Read Full Review

8/20/2024 12:00:00 AM | Google

★★★★★ Dominique Vance

They are eager to sell you a car , but when it comes to helping with anything after you can forget about it . | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Tami Formo-Serpa

If you love your car DO NOT HAVE IT SERVICED at TracyVW. Too many reasons to list. So if you have not been there in over a year, BEWARE. Big changes on every level, all bad! | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Sanjeev Sharma

Worst customer service experience I wouldn’t recommend this Tracy VW dealership to any of my friends | Read Full Review

8/16/2024 12:00:00 AM | Google

★★★★★ Theresa Call

Terrible experience. | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ Christine Jacklich

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8/8/2024 12:00:00 AM | Google

★★★★★ Debra Lovecchio

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8/8/2024 12:00:00 AM | Google

★★★★★ Troy Evans

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8/8/2024 12:00:00 AM | Google

★★★★★ salvador ibarra

Muy mal servicio te asen esperar meses y no cumplen con lo que disen no recomiendo vallan ahí | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Carlos Avalon

Great service department staff. | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ John Krause

The lack of professionalism, salesmanship, basic respect for people’s time is appalling I wouldn’t waste your time coming here No one seems to care much at all. If the owner reads this please message me | Read Full Review

8/5/2024 12:00:00 AM | Google

★★★★★ Adrienne Torre

I recently purchased a Volkswagen Atlas at Tracy Volkswagen, and it was best experience I've ever had buying a car. Dean was my salesman and he's the best! I called and talked to him prior to coming to the dealership, and there were no surprises when I got there. Dean is hilarious and down to earth. He made it a great buying expe | Read Full Review

8/4/2024 12:00:00 AM | Google

★★★★★ Mohammad Mohammad

Very bad service i have an appointment at 11:00 they didn’t have an technician to work on my SUV and they want to keep it next day for just software updates and they was told is take almost 2 hours | Read Full Review

7/25/2024 12:00:00 AM | Google

★★★★★ Jose Arroyo

Great communication with the service techs. Clear options laid out. Scratch that. Really depends on what service rep you open to get. 6 days and they are impossible to get a hold of. I’ll be taking my future service elsewhere. | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ Betty Chaney

The staff in the service department was exceptional! They got us in . Was very informative the whole time. They took care of the problem with no haggle ! Highly recommend! Thanks guys! | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ Jazmin Buchanan

My husband and I had the best experience today at Tracy Volkswagen. My husband car was starting to fall apart, and we trying to rebuild our credit, so walking in today, we didn’t expect much but a no. Jose C our sales rep was amazing from the start, we told him our situation and he went straight to work. Him and his sales manager Chr | Read Full Review

7/13/2024 12:00:00 AM | Google

★★★★★ kochnai nasih

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7/13/2024 12:00:00 AM | Google

★★★★★ Mrs. Martinez

Abid and his team was fantastic. Had the best car buying experience ever. Thank you Abid for everything. | Read Full Review

7/9/2024 12:00:00 AM | Google

★★★★★ Souyee Lao

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7/5/2024 12:00:00 AM | Google

★★★★★ Ian Cohen

They do not offer you a price on the estimate and they try to up charge . When called service advisor out, he got very aggressive. Dealer violates California automotive repair act | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Jose Torres

Purchase a Tesla model 3 from this location while I was able to use the ev rebates available to me the car was unsafe and should have never been sold in the condition I took it home. Almost 3 hours away. When I first drove the car the car had a warning light for it needing a new 12 volt battery the salesman said it’s because the car | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ Priscilla

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7/4/2024 12:00:00 AM | Google

★★★★★ Puneet Manchanda

Great experience- Steven Hopkins was exceptional! Got the best deal in East Bay so would highly recommend for a VW | Read Full Review

6/30/2024 12:00:00 AM | Google

★★★★★ Richley Gatewood

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6/30/2024 12:00:00 AM | Google

★★★★★ Matthew Sidener

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6/26/2024 12:00:00 AM | Google

★★★★★ William Owens

Read your paperwork and look out for the 4k addon that only last 3 months. Existing Scratches that I was told that I could come back to get fixed. yet every time I tried to call and try to get it done they say that they don't have anyone available. I mean it was a good deal online but not out the door. | Read Full Review

6/26/2024 12:00:00 AM | Google

★★★★★ Tristin Agakhanyan

Horrible Customer Service! I called minutes after a Vehicle arrived at this Dealer to discuss financing a used car & returning a VW lease (swap), and I was told the Car just came in on the day I called. After 1.5 days of delay from the Salesman's end - I called into the Dealer to see where that salesman I was speaking to is (since he | Read Full Review

6/26/2024 12:00:00 AM | Google

★★★★★ Sachin B.

Got an oil change and tire rotation done here on my wife’s 21 VW Atlas Crosssport. Good work and highly recommend!!! A++++++ | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Derek

Online scheduling was easy. Once I arrived at my designated time I was greeted promptly and professionally. Check out was a breeze also. Definitely recommend | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Sammer

Alberto was very helpful and was able to answer every question I had regarding my car's service. He was able to update me when I asked and went over every detail once the service was completed. I will bring my car back to this dealership mainly due to my experience with Alberto. Thanks. | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Chuck Waldron

Everyone was knowledgeable and helpful. | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ Yesenia Salcedo

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6/25/2024 12:00:00 AM | Google

★★★★★ Taryn Austin

Great service and very helpful with car purchase and service needs on car. | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ shiloh tillery

John was an absolute angel! He was so helpful with finding me a car and getting me into one i actually LIKED. The approval was a breeze ! I would highly recommend this dealership and John as your salesman! | Read Full Review

6/25/2024 12:00:00 AM | Google

★★★★★ ciara mitchell

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6/25/2024 12:00:00 AM | Google

★★★★★ Adrian Gonzalez

I went in to the Service Department to get an oil top off on my Tiguan, a common occurrence. The gentlemen at the Service desk told me that they were very busy with appointments and that I should return at the end of the day for this request. A young woman behind the Service desk overheard our conversation and asked, “ you just just | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Dan Sokyrka

Stopped in to look , found a 2022 4 runner my wife loved, salesman was really cool not pushy. We made a deal and drove it home. All sales guys were down to earth and nice. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Lance Foreman

I did not feel pressured at the lot when I bought the car. They did negotiate on the price of my used car (had about 14k miles on it), but they did insist on an extended warranty purchase for my price. I feel like i got more for my money and they made money still. The service department has done a good job on my maintenance. They com | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ mark tereshchenko

Good and quick service, recommend | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Carlos Huerta

Really enjoyed buying a car at Volkswagen. Never once did I feel over pressured and hurried up to make a decision. Ended finding my perfect car. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Jenny Burks

I had a wonderful experience at Tracy Volkswagen. I would recommend it to everybody. They are wonderful. They’re friendly. They’re kind they took care of everything that I need to take care of. I give them 100 stars. They are the best. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Gerardo Zermeno

Stuff is very professional and friendly | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Gary Fagilde

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6/24/2024 12:00:00 AM | Google

★★★★★ AnG National Critics

My issues with VW have nothing to do with the dealership. They were accommodating, if not grossly overpriced like all dealerships. But they are efficient and do a great job of servicing our old Jetta. If you have to own a VW, and I pray you never do, VW Tracy is a fine dealership. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Marinna

I drove 45min out of my way to see how this service department was. The VW I would normally go to is unfriendly. Donavin, was my representative on my visit. Best service I've had since I purchased my VW in 2019. Went in for an oil change and a diagnostic on a slow start-up. I'd give them 5stars but the solution they had for my proble | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ BuhayUSEstudyante Vlog

I can always rely whatever the issues it were. Customer service is good. | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Diane L Tyler

Consider this to be a less than zero star review, I say that because you have to click at least one star to submit a review. So please pretend that star is not there. My appointment was for 2:30pm, I did not leave until 5pm, that’s for starters. Once I checked in and asked how long service would take, I was told it would take a li | Read Full Review

6/24/2024 12:00:00 AM | Google

★★★★★ Kodi Fletcher

We recently returned our lease to VW Tracy and were treated exceptionally well. The staff was friendly, professional, and made the process smooth and hassle-free. Their customer service exceeded our expectations, and if we ever need a VW in the future, we will definitely be coming back to VW Tracy. Highly recommended! | Read Full Review

6/22/2024 12:00:00 AM | Google

★★★★★ Kristen B

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