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Capistrano Volkswagen

★★★★★(23)read reviews

32922 Valle Rd, San Juan Capistrano, CA 92675

(949) 485-4165 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Brian Bebing
Excellent customer service. Seemless purchase transaction. Buddy was great and was on it the whole time! Very knowledgeable with all of the features that comes with the car. Had a great experience overall! | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ jnova760
Rating: ?? (if I could give zero stars, I would) I had an incredibly disappointing experience with Capo Volkswagen. First, they were not honest about recalls and repairs. I had to reach out to Volkswagen America myself, and only then did Capo follow up with the necessary repairs. Additionally, Capo Volkswagen failed to complete the D | Read Full Review
10/5/2024 12:00:00 AM | DealerRater
★★★★★ Jay Nova
Rating: ?? (if I could give zero stars, I would) I had an incredibly disappointing experience with Capo Volkswagen. First, they were not honest about recalls and repairs. I had to reach out to Volkswagen America myself, and only then did Capo follow up with the necessary repairs. Additionally, Capo Volkswagen failed to complete th | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Angel Tull
On 8/29/24, i have an oil change scheduled for 10:45. Although i got there at 10:36, Brad was unable to help me until 10:50. I told him that i had several appointments and asked him when my oil change would be completed. He said it would talk longer than I had time to wait. I told him that i would have to pick it up at 1:45 , so that | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Brandon Decker
I recently visited the Mazda and VW dealerships in search of a new car for my fiance. Our experience completely changed when we met Chuck. He went above and beyond to assist us, providing the best service we have ever received at a car dealership. Chuck's friendly and outgoing personality made us feel comfortable and valued as custo | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Andrew Shaker
Really enjoyed the whole experience. Buddy is a very helpful, positive and cheerful salesman. I was shocked how fast we got in and out, and I actually got a great deal. I would personally recommend Capistrano VW over Irvine and the others. It's a hidden gem. I'm definitely a VW guy from here on out. | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ Mark Gaon
Went in the other night to help my mother-in-law with a lease. Could not have had a better experience. Buddy from the sales team was extraordinary and we left with a great deal in no time. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Frank Mogavero DDS
"Smileage Guarantee" is a joke! Seven hours for an oil change when you have an appointment is way too long. Then I could not get through by phone after several attempts on every one of their phone numbers. This happened on a previous call as well. So if you plan to take your car for service... be prepared for a day-long wait for an | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Laura Wright
By far the best car customer service I’ve ever had! Julio picked me up from the train station & processed everything so efficiently & easily! He pointed me in the right direction for car insurance, had his manager expedite the paperwork & organized a colleague to again pick me up from the train to collect my car! Alex skillfully orga | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Faye Baglin
We purchased a new 2024 VW Taos in June from Capistrano Volkswagen and were impressed with the experience from start to finish. While doing initial internet research several months earlier, we received a polite response from Edward G. of their sales team, offering information as needed. He respected our timing on the purchase, provid | Read Full Review
7/7/2024 12:00:00 AM | Google
★★★★★ Christie Perrone
Capo vw is awesome Nick and his team are one of a kind . Our salesman Buddy was clear kind and helpful the whole way through. Thank you for always taking such good care of us . I highly recommend them | Read Full Review
7/4/2024 12:00:00 AM | Google
★★★★★ Hema Gunawardena
GREAT CUSTOMER SERVICE | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Cameron Markoff
I had a super easy experience leasing my new vehicle here. Edward was an extremely knowledgeable and helpful salesperson, and he didn’t make me feel pressured to purchase a vehicle. The finance department was quick and easy and again a low pressure experience. No upsells. Would definitely purchase or lease another vehicle from this d | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ blaine gemeny
Had a great buying experience at Capistrano Volkswagen. No high pressure sales tactics. I gave them the details of the car I wanted down to the color and accessories. The car was ready to pick up the next day. | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Bridgett Gloudeman
I had a great car buying experience here. Julio and his team provided excellent customer service and went above and beyond to ensure a smooth process. I cannot recommend this dealership enough and will be a customer for years to come! | Read Full Review
6/23/2024 12:00:00 AM | Google
★★★★★ Taylor Menefee
SO UNPROFESSIONAL! Had an appointment set and was told when I got there that they couldn’t take my car cause they had too many cars there. Be professional. An appointment is a set time for that car to get taken in. You could also be professional by calling the other customers ahead of time to let them know that you guys took too many | Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ PEGAH GHORBANI
Friendly Staff, provided me with a rental car without any questions and my car was ready on time. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Tom Perry
Joey and Buddy the salesman were great. Nick the sales manager is a rockstar and really stepped up and made this a great buying experience. I live an hour away from the dealership but the service Nick provided his given me confidence to come back in the future | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Robert Maltbie
All's well. Love this dealership, still has a family owned vibe that it once was...maybe some projection, but still friendly and professional. | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Mike Hosseini
Refers by friend, and Lucky to talk to Alex Nieman!! He is really a good salesman, that knows how to make a deals with customers!! I really impressed by his efforts, and definitely I recommend him to everyone!! Good luck Alex!! Thanks ?? | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Creole Queen
I brought my vehicle in early morning for my side view mirror. No one greeted me and I was standing at the counter a while before being serviced. There is a standard diagnostic fee that should be applied to the work being done. I was told that it could be a few hours for them to get to it (what’s the point of scheduling an appointmen | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Jason Auclair
Nick, Chuck, and Tony in finance made the transaction seamless. It was the easiest time I had buying my GTI; there was no pressure, no dealer add-on that wasn't asked for, and just a great experience. | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Khoi Nguyen
I rate 4 stars for Buddy (sales man), I was disappointed about Joey (sales consultant) and the finance guy. They are not friendly and means to me. Maybe I am an Asian. Especially, the finance guy, my husband tried to ask him, but he ignored. He seems not be comfortable with Asian. I am not supposed to come back this dealer ship again | Read Full Review
5/9/2024 12:00:00 AM | Google

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