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New Century Volkswagen

★★★★★(58)read reviews

1220 S Brand Blvd, Glendale, CA 91204

(818) 937-0198 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Christopher Conley
We came in for guidance towards the end of our lease, and in a very short time they had us leaving in a car perfectly fitting what I was looking for. Afi understood the struggle I was having with an EV living in an apartment building and missing performance cars. She notified me immediately once they got a car in stock that she thoug | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Ivanna Fontana
I had such a great experience at Volkswagen Glendale. From start to finish, the level of service was exceptional. Anthony was incredibly professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to explain everything clearly, made sure I felt comfortable with all the decisions, and went above | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Mher Keshishian
My service consultant Micheal Price was really helpful and easy to work with. I’ve been going to him for my annual services and he is always my first choice. | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Anatolii 46
I had a terrible experience at this dealership. I brought my car in for routine maintenance, and when I picked it up, I noticed that the passenger-side rocker panel was damaged. I spoke to an employee, and he admitted that they had accidentally caused the damage. When I asked how they planned to resolve the issue, he told me not to | Read Full Review
4/6/2026 12:00:00 AM | Google
★★★★★ SHANT ROUBENOVITCH
Afi was very helpful in getting us the deal we wanted on our new Tiguan. Great customer service from a great brand; this our family's 4th Volkswagen and definitely not our last. | Read Full Review
4/5/2026 12:00:00 AM | Google
★★★★★ Connor Ray
Afi was a huge help with quick financing and trade in! Ask for her next time you’re looking to purchase a VW! | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Siekina Saafi
Don’t overthink it and get your car here. Viken was attentive and prompt throughout the entire process. If you don’t want to spend hours at a dealership, he’s the person to see. I also appreciated him showing me videos on how to operate the car and use the VW app, and following up a couple of days later to see how things are going. R | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Essam Timani
Anthony was very helpful and had my car fixed the same day. Thank you | Read Full Review
3/27/2026 12:00:00 AM | Google
★★★★★ Fatima Fontenot
Working with Ramy and Jonathan was a breeze Very friendly and informative Ramy was very intentional and warm nd made sure to ask as many questions to make my buying experience pleasant. Jonathan was very knowledgeable and made sure to explain thoroughly my financials regarding my new purchase! While keeping a smile on his face, very | Read Full Review
3/25/2026 12:00:00 AM | Google
★★★★★ T
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2/25/2026 12:00:00 AM | Google
★★★★★ rcruz _n
I cannot recommend this location enough! I wanted to shout out and thank Jay P who helped me sometime back in maintenance and is the main reason I continue to return to this location. This time I want to thank first, Anthony A aka Tony, for his service in maintenance on my previous 2023 VW Taos-kind and supportive, made dropping off | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Rosie Mangiarotti
Great experience from start to finish! Ramy and Afi were transparent, honest, and incredibly helpful throughout the entire process. They made finding my dream car seamless and stress-free. I highly recommend working with them! | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Akm Farukh
I bought Taos. It was very to meet people working there, they took care customers professionally and happily. Thanks to New Century Volkswagen. | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Jordan Noël Hawkes
I bought my Jetta here in the early 2000s, and am now taking my GTI here for service. They’re professional and friendly, I feel seen and heard, and communication is clear. The vibe is low key, no pressure, no hype. Showroom and service center are clean and organized. | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Michelle Munera
I have purchased multiple vehicles here, always excellent service. I also service my vehicles here and I always feel looked after. Rare these days. My client advisor Ramy did the most to facilitate the perfect car and his manager Mike set it all in motion. Finance manager Jonathan was very professional and super helpful. I drove off | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Yero Bakharyan
As a two-time Volkswagen owner, I am extremely upset and disappointed with my recent experience. My vehicle is still in the shop and has now been there for three weeks, after previously being in the shop for nearly a month, yet no courtesy vehicle has been provided at any point. I understand that vehicles can break down and I have be | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ kawn soudah
Ramy was incredibly easy to work with. He was straightforward, transparent about the rate I was getting, and completely avoided the usual dealership games. He handled everything over the phone, so by the time I arrived, all the paperwork was already signed. I didn’t have to deal with any of the “come in and we’ll show you the deal” n | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Brianna Saylor
Had a great experience working with Ramy! He was upfront, quick, and friendly. Love my new Tiguan! | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ sabbath josh
Do not come here. The service advisor, Anthony, has genuinely terrible customer service. His attitude is condescending, and he treats customers as if they know nothing about their own vehicles. It’s clear VW doesn’t take this seriously, given that complaints about their customer service have been ongoing for two years. Don’t make the | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Miguel Trasvina
My visit and experience at Volkswagen was professional and wonderful! I had an appointment at 10 with Viken Guemidjian and when I arrived he was already waiting outside for me. He was very kind , patient and friendly. Thanks to him my visit was fast and easy I was able to get the car and payment that I was seeking out . He made the p | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Mike Smart
Very good service and staff. We just bought our first VW and they were not pushy at all but had proper follow up. If you are looking for a great car buying experience, New Century will no disappoint. Thank you Ramey for doing an amazing job! | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ turk oconnor
Sergio I have been calling you and VW New Century for almost 2 years awaiting my refund for canceling my Driveeasy. VW corporate bought my car back 2 years ago due to damage from faulty charger, they sent your dealership a refund check in the amount of $1368.70 which you were suppose to issue to me. I have called and emailed you, Jon | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Lori Pietrantonio
I had leased my Tiguan 3 yrs ago. That one, the experience wasn’t so great. I was going to walk away and not look back. Afi contacted me and changed my mind. She was very determined to change my mind. She did and in less than an hour, I drove away in my 2025 Tiguan. It’s beautiful and this time around it was great! Thank you Afi. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ hemacharitha aremanda
I had an amazing experience at Volkswagen Glendale! The entire process was smooth and stress-free from start to finish. A huge thank you to Viken — I can’t thank him enough for his patience, professionalism, and help throughout. Also, special thanks to Jonathan and the rest of the team for making everything go so seamlessly. Highly r | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Eunice Park
Purchasing was swift and easy and it took the shortest amount of time I ever spent at a dealership. Kudos to the sales team, Micky and Jonathan who were quite considerate and kind. I had a great experience at this dealership. The only thing not quite pleasant was dealing with the Finance manager who seemed annoyed to work on Sund | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ JASON PHONG
This is the worse place to lease or buy car. The sales manager and finance manager not honest. Was charged extra on my lease. After 5 weeks they refunded partial of the charge. I was trusting them let them charge and sign without review. | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Based Barber
I want to say thank you to Volkswagen Glendale team, especially my portfolio manager Ramy for the great experience in the dealership. They treat their work as true professionals the moment you enter they take your hand and walk through all the process from finding the best car for your needs and budget. While we were in the process o | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Lawrence Grassedonio
I had a great experience at New Century Volkswagen, specifically with my salesperson, Afi. I wanted to lease an ID4 Pro and she found the perfect one for me. She kept in touch with me on a consistent basis and when the car I wanted arrived, she let me know immediately. I drove away with my beautiful ID4 that very morning. Afi is know | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Kaori Tachibana
If you are looking to get a car come here and ask for Viken!!! I recently moved from SF to LA and needed to get a car. I had heard a lot of people getting taken advantage of when getting a car, but I never felt that way with Viken. Viken and the team answered all of my questions transparently, made sure I got the best deal and was ta | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Galvin Simon
Great service and very accommodating. I really recommend going to this dealership. Micheal Price was very helpful and gave me the recommendation on what I needed and didn’t sell me on things I didn’t need. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Phil Ives
Service team is always amazing here. I haven't had as much luck with the Sales team but they reached out to me and definitely promised to do better. putting it at 4 stars for the follow up | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Marion Piquet
If I could put less than one star I would. We've just come from France for 3 years, we haven't got our SSN yet and the sales advisor told us it wasn't a problem. After a week of wandering they told us this morning it's dead. Very bad customer service. I wouldn't recommend them. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ BIG DOGG
Stay away from this place if I can give no stars I would I bought a part from parts department I walked in and just bought it I try to return it less then 24 hrs and they person told me that it was a special order when I didn’t order the part I just went in and bought it and wouldn’t return it I didn’t need the part after all and the | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Nathaniel Borgard
I came in to the service shop almost 90% sure my exhaust system was broken, and on top of that I was not getting any heat. I have my own code scanner and can do research, I found it was a common issue in the TDI for the heater core to go bad, and in turn, not be able to burn off the diesel particulate in the exhaust. They convinced | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Nicholas Franco
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8/25/2025 12:00:00 AM | Google
★★★★★ Steven Childs
Thank you New Century Volkswagen and Luis Carlos for going above and beyond repairing our VW Touareg. Great communication, transparency and videos exemplify the type of business they provide. I highly recommend their business! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ eva jordan
Well, I tried to call the parts department and got hung up on. Hooray! | Read Full Review
8/25/2025 12:00:00 AM | Google
★★★★★ Matty Larrabee
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7/25/2025 12:00:00 AM | Google
★★★★★ Lujbov Alexandrova
Yesterday I brought my car for annual service . Luis Carlos is such a knowledgeable, respectful, Service Advisor. I am very happy meeting him. Thank you very much! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ PK
Bad experience. I was there today for the very first time to do a diagnosis on my car. One of the staff was super rude for no reason. I just left. Your loss!! | Read Full Review
7/25/2025 12:00:00 AM | Google
★★★★★ Reem H
I wish I could give 10 stars. The manager Michael is the kindest, most honest, friendly, and delightful person. The sales folks, Ramy and Jonathan, are so helpful and down to earth. They really listened to what I needed for my son and bent over backwards to meet our needs. If you are looking to buy a VW please go here - you won’t reg | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ ARINE BAROUNI
Love this place. They don’t try to lie to me and up sell me just because I’m a female like everywhere else. Anthony was a great help he’s also funny loved working with him. would definitely be back! | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Max L
Had a wonderful experience from Mike in the service department. Very friendly service from the start. Was a nice surprise after the horrendous service I've received from VW Pasadena on multiple occasions | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Jacob N
This review is dedicated to the New Century service dept and for, Anthony. I’ve taken my car here multiple times. 2 of the last times I had to call to see when I could get my vehicle back as they didn’t reach out to me all day. This last time, they were keeping it overnight and didn’t tell me - no courtesy vehicle - I took our 2023 J | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Gracie Grace
I’ve been bringing my car to New Century Volkswagen in Glendale since 2020, but my recent experiences have been very concerning. I confirmed a service price via text, yet when my partner dropped off the car, a rep quoted him a higher price ($177 more) without my knowledge for the exact same service — and they refused to honor the ori | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Onyay Pheori
Sold Me a Warranty, Then Disappeared When I Needed It In response to the dealership's comment below... that is false. I purchased the Platinum Protection Package: Tire & Wheel Protection, Dent Protection, Windshield Protection and Key Protection. If Jonathan had actually had answers and helped my on Friday afternoon, before the cr | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ ABI PENA
DO NOT BRING YOUR CAR HERE FOR SERVICE — ESPECIALLY IF YOU’RE A WOMAN. This has been the worst experience I’ve had with any dealership. I had my rear brake pads and rotors replaced here last year. One year later, I took my car to another dealership and was told I needed to replace them again — which made no sense. To verify, I went | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Jones Peterz
The worst dealer I have visited just for just basic maintenance; they seem not thorough with their work and incompetent, would advise not to visit at all, consider nearby ones which are competent with their work. | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Shyla Kemp
Overall, my experience was great & no complaints. Anthony (Service Rep) provided excellent customer service during both of my recent visits. Super thanks ?? | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Antionette Hubbard
Thank you Michael P for always assisting me this past few months with my VW TAO. Your kindness, attentiveness, and thoroughness never went unnoticed. I appreciate you for always being helpful and going above and beyond | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Steve Geiler
I can't get anyone to call me back after numerous calls and voicemails. Good luck getting the general manager for finance on the phone. I've had to escalate to corporate to get reimbursed for a trade-in. Buyer beware! | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ angela perera
I had a wonderful experience buying my first car at New Century VW Glendale. Special thanks to Erik Ramirez for assisting me from the moment I walked in until I drove off with my new car. I also want to thank Michael and Gary for making the entire process smooth and stress-free. There was no pressure or rush, and they were patient, h | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Linda Berlanga
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4/25/2025 12:00:00 AM | Google
★★★★★ Edward Cruz
VW Glendale fixed my front assist issue that VW Pasadena apparently did not know how. I’ve been going to the wrong dealer all these years-that will change from now on. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Moldiar Ordabek
Ramy Badrawy the portfolio manager made this the most convenient car purchase I’ve ever made. Would recommend him to anyone who’s interested in a professional experience | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ mike price
Absolutely amazing experience with Ramy Badrawy (Portfolio Manager). Walked me through everything and make the entire process seamless. Would absolutely recommend and I will be back!! | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Diego Fernandez
I went in to get my AC internal blower motor replaced and it has taken 9 days (and counting) to get my car back. The service was being covered by a VW dealer in San Diego and it took Mike (service advisor) around 6 or more days to get a hold of someone to secure payment. Dealers have people on the phone all day and I was able to reac | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Ara Simonian
Update 2025 They did it again! Received a call from VW saying I need to bring my car in for a recall. I had other issues as well so I decided to make an appt for Monday and I asked the gentleman on the call. I need a loaner. I cannot be without a car. Can you please reserve one for me? Yes sir! I have reserved a loaner for you. when | Read Full Review
4/25/2025 12:00:00 AM | Google

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