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New Century Volkswagen

★★★★★(94)read reviews

1220 S Brand Blvd, Glendale, CA 91204

(818) 937-0198 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ MIKE G
Most unprofessional staff I’ve ever seen among all car dealerships. They all act like you owe them money , untrained and clueless , it seems like they hired someone from the street like 5 minutes ago. They don’t know how to talk to customers, don’t know how to act and what to say or not to say. And most important their cars are all c | Read Full Review
11/17/2024 12:00:00 AM | Google
★★★★★ Aman Gandhi
We took a car from them on Sunday and had a great experience with them. Customer friendly. Ramy and Alex are great representative. Ramy helped us to get this car and Alex helped to topped up the coolant. | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Pooja Khatri
It was a great experience being a customer of Volkswagen here!! I just loved there services and they were very true to the timelines. :) | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Ashley Alexandra
If I can give Gary Gomez, the finance manager more than 5 stars I 100% would. He helped me when nobody else was able to and he was able to save me from spending an unnecessary $10k+! Everyone should be more like Gary! ?? | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ Sepideh Alavi
I recently purchased my car from New Century Volkswagen and worked with Afi Tarighat as my Client Advisor in sales. Afi was very pleasant to work with. She is professional, skillful, trustworthy, and very knowledgeable about cars and the motor vehicle industry in general. Afi is a stellar sales person as she stroke the perfect balan | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Abbie & Arron Carrington
We had such a great experience at the VW in Glendale! Afi was so wonderful & made the process extremely smooth for us. We are so grateful! | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ Kelly D
We saw a lease special on their website and were quickly able to make an appointment with Vlad. The leasing process was easy and didn't take long. Great service from Vlad, Michael, and Jonathan! | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Jessica Hernandez
Volkswagen corporate might want to check on the dealerships here in southern California including this one. Employees at this location (Louis) are rude when they answer the phone and do not know how to direct phone calls to the correct department. Impossible to get someone on the phone or get a call back. They will hunt you down call | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Jordan Nathan
Vlad is a kind hearted and genuine person. He doesn’t treat you like a salesman and is very personal. Loved the experience here with Vlad. He is a man of his word with pricing and numbers. We had to come the next day and everything was the same besides he got me and my girlfriend a newer vehicle. His partnership with Michael is unbel | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Selena Lopez
I can’t say enough good things about the service I received from Vald and Mike at Volkswagen! They were incredibly patient and understanding as they helped me find the perfect car to start my family. I shared my budget and needs, and they took the time to show me multiple options, always listening and guiding me without any pressure. | Read Full Review
10/29/2024 12:00:00 AM | Google
★★★★★ Ara Simonian
Such horrible service. They never pick up the phone. I have had my car there for service and no one called me to update me. When you call, nobody picks up the phone. I had to call the sales team for someone to pick up. | Read Full Review
10/22/2024 12:00:00 AM | Google
★★★★★ Wendy Leanos
I absolutely love my new Volkswagen Taos, and everything about it. I am also very happy with the service that I received here. The customer service is excellent. Afi was wonderful. She was considerable and flexible in working around my time and she made sure that I ended up with the car that I wanted. Once I was ready to purchase the | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Chris Pacetti
These guys are total crooks. If you'll notice, most of the 4-5 star reviews here are for the service department, not for the sales department. Do not buy a car from these scoundrels, and if you do, DO NOT buy a warranty. I bought a VW in 2022. One of their high pressured salesman defrauded me into buying a warranty. I found out he | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Charli Burnett
I have been with VW for over ten years. Today was the day I finally turned in my last lease with them! It was hard to say good bye but Michael & Evan made sure I was taken care of. They had amazing customer service and really took the time to make this process easy! Thank you again Michael & Evan for being a great team! | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Desmond Faison
I called and they offered me an appointment to get my service 1.5hrs later. The conformation message they sent 1hr. before the appointment confirmed it was covered under the service agreement when I leased the car. When I arrived the service agent told me it was 140 dollars. saying my service contract had expired. I have a 3 year lea | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ ST NY
Hi, I had a very good experience leasing the 2024 Jetta SE. Although we had a bit of negotiation to do, I was treated kindly throughout the process. Afi and Vladimir were incredibly helpful and patient with me. Overall, it was a positive experience! | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Mark Campos
Anthony the service advisor was very professional and helpful. He is knowledgeable of VW and I will be working with him moving forward. | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ James Berry
We took our 2023 ID.4 in for routine maintenance today. Unfortunately, when we got home the car wouldn’t turn off and the doors wouldn’t lock. I tried for several hours to contact the dealer for assistance without success. After finally getting a live person on the phone, I was promised a return phone call which never came. We are ex | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Liz Murray
Had a great experience working with Ramy !! A smooth and easy process purchasing a car, even with the added complication of having to get the specific car from another dealership. | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Asli Sonceley
We had a great experience here buying our new car. Emir and Sergio were informative, without being too pushy. We really felt that we were in good hands and could trust the process. They made the deal very straightforward, fair, and quick. We would definitely come back here again. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Ali Kilic
I wanted to lease a car, and requested info on August 23.. they said they would contact me soon with all information.. today September 15, still no answer. Today, I texted one more time. They say they work on my request :) I requested to contact with a manager, let's see how soon a manager will contact me. It was the worst sales exp | Read Full Review
9/15/2024 12:00:00 AM | Google
★★★★★ Cool Dad
Unprofessional experience at service department with Jay P. The "1hr" oil change turned to be a 3hrs wait. Did not know what oil type was used for the oil change and when asked he replied why do I wanna know....Was told to not wash the car (full ceramic coating) and stated he forgot. Also forgot to reset oil service reminder. Highly | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Matty Larrabee
I had the best car buying experience of my life here. Ramy Badrawy, the fleet manager, really blew it out of the park! Honorable mention to Jonathan Mojica in finance and Michael Z! These guys were the nicest and put absolutely zero pressure on the sale. They know their cars inside and out and know how to give great customer service, | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Joanna
My daughter purchased a vehicle on 6.20.24. At the time there had been an issue with the CDK so transactions were supposed to be done manually. She still has not received a Bill of Sale, registration, plates, tags, etc. We have tried numerous times to text, email, call and even drove back a few weeks back, all to no avail. Still | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ jugndune
We just got our fifth(!) car from New Century. We keep coming back because it's always a pleasure dealing with these guys. Ramy Badrawy and Michael Z made it easy. Thanks guys! | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ Lacey Nowell
Leased my first VW here a few years ago and decided to return a few months before my lease ended to see what my options were. Since the salesman I previously worked with was no longer there, we worked with Erik Reppe who was very kind and informative throughout our entire appointment. When trying to see what our options were with tr | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Avo B
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8/18/2024 12:00:00 AM | Google
★★★★★ Galvin
Matthew Bell showed great customer service and kept me up to date with how services were going. | Read Full Review
8/16/2024 12:00:00 AM | Google
★★★★★ Nicole Crawford
THE BEST EXPERIENCE EVER! Kind, honest, caring, and they listened! I can’t say enough about how wonderful I was treated! An astonishing experience. Joshua is the best! | Read Full Review
8/11/2024 12:00:00 AM | Google
★★★★★ iris kim
Today is my third visit here. I came here to change the light on my car. Alex is very friendly and does his job quickly. I hope to see him again when I visit. :) | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Ersin Gungormus
I am trying to reach out to the customer service or service department for a simple invoice for God sake. It’s been two months and not even a single person answered the phone. Whoever reads this comment, please choose another dealer. You will lose hours of time trying to reach out to this branch. | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Sasun Hovhannisyan
I received very bad and humiliating treatment from this office. First I brought my car to the mechanic with serious problems. I approached their office, a man named ANTHONY SHAHBAZIAN refused to accept my car after hearing the problems of my car. He said we can't repair it because we don't have the latest updates, so I I was there wi | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Johnny Barton
These guys are awesome. Jonathan and Jose were a huge help in the process. Great car on top of it! Thank you for being an awesome team and having great customer service! | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ O'Higgins SZ
Our team of Viken, Sergio and Hala were amazing! No pressure, they listened to us and provided options and were transparent through the whole car-buying process. We're very happy with our purchase and a good part of that satisfaction was our experience in your dealership--we felt respected, valued and we got a fair deal. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Kartik Lakhotia
Terrible service experience in the most recent visit. Check engine light came up because of a couple of fault codes 3 days before I was moving to a San Jose. New century told me to leave the car as it would be risky to drive, promised false timelines despite already having other vehicles in the queue even though I informed them about | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Seth R
I've been a loyal customer of New Century Volkswagen for years, but my recent experience has left me deeply disappointed and disheartened. Last year, a service representative--who no longer works there--assured me that there was a fault with my turbo and that it would be covered under warranty once I registered my car in California. | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ venu shrinivas
Wish I could give 0 stars. These guys would talk nice before selling a car, but once you sign the contract, you would get the worst customer service ever. They will not pick up your call, and if they do, the will hang up without giving you the info you asked for. I would never recommend anyone to buy your car at this dealership. | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Marina Kaparian
Thank You Vlad and Michael Zibdea for helping me with purchasing my new vehicle. I love the car and your help!! | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ aren harabedian
Thank you Michael Zibdea and Vlad for helping us with our brand new purchase! We love the vehicle and the service. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Chris Keosian
I had a great experience with employee Evan Garemanian. Great guy and really went out of his way for us. | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Lil Asr
Just don't go there | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Damien Welch
If you love being ignored as this company has our refund and will not communicate to us . I have emailed 10x 15 voicemails and not one call back !! Ridiculous | Read Full Review
7/3/2024 12:00:00 AM | Google
★★★★★ Emin Asatoorians
I went the other day and a sales person by the name of Evan helped me out even tho I had told him i was just shopping very good service and he helped me out a lot, the service advisor Anthony was also very helpful, he helped my girlfriend schedule a service appointment while I was looking around and she said he was very friendly and | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ Liz French
Suggested things to save me money but the whole process takes so long! I was there for 4 hours. Buying a car shouldn’t take so long. Erik my salesperson was nice. Got the car I wanted. | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Anthony Shahbazian
Amazing sales crew, seamless process! Thanks! | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ riley clarke
I had an extremely positive experience working with Evan to get a lease on a new car. He got me a great deal and helped me find the car that met all of my needs. He was knowledgeable, respectful, and supportive. I would highly recommend him to anyone in the market for a new car! | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Shasta Spahn
Ramy was patient and excellent to work with. We leased a 2024 ID4 and the process was easy and fast! | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Ollie Davies
Jose is the first honest car salesman I’ve met. | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Young Man
Horrible communication. Took 1 week to do a diagnostic with no update as to why it was taking so long. Another 1.5 weeks to do simple repair. Also There was a water cup in my car from some employee when I got my car back. Pretty ridiculously bad experience. Only good thing they did was provide a loaner car, but even the info sheet fo | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Sharon Miller
My service experience at New Century VW is always positive. My service consultant was Jay and he was excellent!! | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Tina Schrader
I can't recommend Ramy, Emir (Client representatives) and Jonathan (Finance) at New Century Volkswagen in Glendale, CA enough. I just finished the process of buying out my lease from the dealership today after having my car looked at in the Service department and was reminded once again how lucky I am to have had the whole process go | Read Full Review
6/1/2024 12:00:00 AM | Google
★★★★★ Bae Lopez
Horrible | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Michelle Miranda
First time at VW in Glendale but won’t be the last. They are helpful, hard working, and I knew we were in good hands! Was happy to get our car worked on before heading out on a trip. They made sure it would be safe for the road. Thank you! | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Deborah Duarte
Awesome and friendly staff | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Shosho Elmegid
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5/26/2024 12:00:00 AM | Google
★★★★★ Rico Rodriquez Collins
I've been getting my GTI serviced at New Century Volkswagen Service Center ever since I got it from them new 12 years ago. The car still runs great, has tremendous pickup, and no squeaks or noises. Having been in the customer chair for all these years, I've seen different team members come and go, but this current team is by far th | Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ M Mammouk
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5/24/2024 12:00:00 AM | Google
★★★★★ Adam Hawkins
Giving 3 stars because my technician was nice and very professional but the overall service here was lacking. I've been told twice that my car would be ready by a certain time only to show up and have to wait an hour. I also took my car in several times for a particular issue, told they couldn't find/replicate said issue, only to go | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ roberto darnel
Nothing to good to say. Was recommended to repair something that didn’t need to be fixed. Misdiagnosed my car. Which is a lawsuit. And this location told me they couldn’t repair the problem I had to take it to the place I brought it from to be repaired. They repaired the real problem and I was on my way. I feel like this a race relat | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Manuel De freitas
Great experience and good sales rep to help out with car shopping. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Andrea Kaplan
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5/23/2024 12:00:00 AM | Google
★★★★★ Armeniox “Armenioxxx”
Service its always smooth specially with service advisor Mike ! I would recommend taking your car here 100% | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Sherwin Carballo
I own a 2017 VW Golf. Many of these cars have been found to have a defect in the sunroof which causes them to leak. Mine has been leaking. There was a class action settlement regarding this issue (you can google it), and a settlement was reached which extends the warranty on the sunroofs. I called this dealership to ask about bringi | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ helen maier
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5/22/2024 12:00:00 AM | Google
★★★★★ Ashley Hoskins
Worst dealership for repairs. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Amy Fegely
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5/21/2024 12:00:00 AM | Google
★★★★★ Joseph Haroun
I had the perfect experience with Evan, micheal and Hala they were the ultimate dream team and made my new car a experience instead of a transaction Evan knew everything about the car and was very informative. Micheal helped us get the best deal and Hala made the business part easy would recommend to everyone | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Anna Payes
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5/21/2024 12:00:00 AM | Google
★★★★★ Jason George
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5/21/2024 12:00:00 AM | Google
★★★★★ roberto darnel
If I had another option to go with I would’ve. I know everyone is busy. But, you can also follow up with the customer about their vehicle. With a “hey sir we need a little more time.” Hey sir your car isn’t a priority at the moment.” Hey man your car isn’t my business” anything but, not answering or responding. I wish my car would’ve | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Mohan W
Very good with communication and gave me realistic turn around times so I know what to expect. | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Dean Gordon
Alex is great, always a positive experience. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Raphael Zhu
Good Service, Mike is a great consultant. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Paula Tade
Always great service at New Century VW. Our service advisor Matt Bell is the best! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Ulrich Sinn
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5/18/2024 12:00:00 AM | Google
★★★★★ Yulya Mkhitaryan
I want to share how smooth and positive experience I have with my recent Service visit to Volkswagen in Glendale. I was incredibly lucky to got Mike as an Agent. He has been so welcoming, so nice and made everything to accommodate while my car was left for service for a week. Thanks Mike for all your help! You’ve been so supportive | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ John Paizis
Easy to make appointment. Excellent service. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Donna Ponce
Matt is amazing. Great customer service. Over all everyone there is amazing. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Geoffrey Sharp
Everything was basically okay. I bought an EV and I really need to sale letter for IRS purposes and calling the dealership has been EXTREMELY difficult and they act like no one has ever asked for this very crucial IRS info that I need in order to get the tax credit. Typical car sales. They are nice before they get your dollahs - but | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Ken Goldstein
Jay took very good care of us. He was knowledgeable and communicated the issues clearly and let us know when the car would be ready. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ sofia chaib
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5/15/2024 12:00:00 AM | Google
★★★★★ elisha hall
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5/15/2024 12:00:00 AM | Google
★★★★★ Daisy iracheta
Very nice and pleasant | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Vasni Perez
Alex Olivares is the Service Advisor to go to when needing any help or having questions about your vehicle. He quoted me a price way cheaper than what I had in mind and also he had my car done within the same week. I recommend this dealership, all the staff is very friendly and attentive!! | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Abdi Sherif
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5/15/2024 12:00:00 AM | Google
★★★★★ David Joseph
Paid them a visit to collect parts. Service was great. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Zara Isk
I like to start thanking the person Viken who helped us to lease a car for my nephew The service was amazing and amazing experience. He was not only professional but also incredibly helpful. He took the time to do test drive and understand our needs. It was a great smooth process of paperwork took a while but When it was finally our | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Vram Ismailyan
Jay made everything so easy and smooth! I appreciate his professionalism and follow through. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Buzz Andersen
Great service experience all around! | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Lori Bruce
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5/10/2024 12:00:00 AM | Google
★★★★★ Armando Mora
Good experience with the overall process of getting my car serviced. | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Kevin Garrity
Erik and the manager Mike were incredible to work with! Great experience and would recommend them to anyone looking for a VW. | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ Irma Torres
I like the prompt and courteous service I received from century vw. | Read Full Review
5/10/2024 12:00:00 AM | Google
★★★★★ albert semerdjian
They did good job they found issue arm loose bolt and they took care of it | Read Full Review
5/10/2024 12:00:00 AM | Google

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