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Volkswagen of Downtown LA

★★★★★(57)read reviews

1900 S Figueroa St, Los Angeles, CA 90007

(213) 814-0697 Call Now!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Koko McDowell
Rami was a great to work with. He took great care of us. | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ Alex Torres
Excellent service and communication. Friendly and very respectful. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Susana Morrison
Raz was the best person to make our Taos leasing process seamless. He was honest about pricing options and helpful from the first moment; never gave us the runaround. He was straightforward and flexible to meet us at a price that would work. We highly recommend him! He made sure our car was washed and tank filled up before we left. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ ???
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10/29/2024 12:00:00 AM | Google
★★★★★ Niki Martinez
I appreciated the customer service. Aside from there being a mass amount of vehicles and things going on, your representatives were amazing. They were so attentive and never left me wondering if I was forgotten. A huge shout out to Mr. Martin Alvarez, who went above and beyond to support the service and information that I needed. | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Faux Toez
Terrible Service Center - almost impossible to get on the phone at times, they remove plastic shielding and never replace it, and the manager/owner is impossible to ever get on the phone. Truly some of the worst and most frustrating VW people in the area to deal with. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Richard H. Gadsden
I'd been going to the Santa Monica location for years so when it closed, right before I had a real car issue, I wasn't excited about having to find somewhere new. Obviously, no one loves having to bring the car in for repairs, but VW DTLA got the job done as well as can be expected. My one critique is there were some pretty confusing | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Andrew William
Beware the cursed Downtown VW Dealership! This place is a house of horrors that will drain your wallet and sanity faster than a vampire drains blood. I walked onto their lot recently, and it felt like entering the Twilight Zone. The salesman, tried to lure me in with promises of their "exclusive" certified SUV models. Spoiler alert: | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Kern Wheeling
Excellent service! Super quick, took care of my issue, suggested some additional services but wasn't pushy in the slightest which I really appreciated. Will definitely take my car back here if and when I need to in the future! | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Jason Boze Jr
This is specifically for the service department. I came into VW of DTLA November 2023 for a warranty issue with my horn. I was informed I needed rear brakes, which another shop before them told me as well, so I paid for them. I came back here late February 2024 for a separate issue where a full inspection of my car was performed. On | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Dorothy Ruano
Very friendly service. Thank you Jasminne Lopez! | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Kash Register
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10/13/2024 12:00:00 AM | Google
★★★★★ Gerson Navarrete
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10/13/2024 12:00:00 AM | Google
★★★★★ Kaden M
I had been talking to the “manager” for 2 days about purchasing a car. We came to an agreement and I sent him my ID and insurance because he said it would make the sale faster. I was gonna pick up the car the next day and pay for it. But the “manager” says he is gonna sell it to someone else instead and that he talked to the real man | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Craig Etlin
We brought our brand new 2024 Tiguan (less than 1,000 miles) in for service for an electrical issue. They kept the car for a week. During that time, an employee took the car home one evening, as the car had 63 more miles on it than when we brought it in We could see in the VW app that it had been driven about 30 miles one evening and | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Karen Ramos
One would anticipate that a car salesperson would exhibit greater enthusiasm when selling a vehicle. However, it seemed that our appearance may have influenced his approach, as he made little effort to engage with us or even present a vehicle. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Nicholas McDonough
I inquired about a Mercedes C450 and initial contact was good but there has been "no follow thru" from the rep. No reply to my email nor has he sent additional photos. This is NOT a good look. Judging from the photos, the car appeared to have some noticeable wear and bad touchup on the front bumper and a scrape on the side door. E | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Rania Tazi
Disrespectful and Misogynistic Experience. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Uguroo Sen
So hard to communicate with them, Never answer their phone or if they do once a year, put you on a hold for long time and disconnect the call. VW of downtown is the worst, Horrible service experience. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Manuel Sierra
I recently took my vehicle for service and the tech was great but the took four hours to get a wheel alignment even with an appointment. Good value overall just killer wait but the tech did her best. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Nicholas McDonough
I inquired about a Mercedes C450 and initial contact was good but there has been no follow thru from the rep. No reply to my email nor has he sent additional photos. This is not a good look. Judging from the photos, the car appeared to have some noticeable wear and bad touchup on the front bumper and a scrape on the side door. Exa | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Laury W
This place is the absolute worst. First time I take my car here, they ignored my actual concerns and gave me a list of stuff I wasn't worried about. I assumed my actual concerns was resolved so I approved the other things they wanted to fix. My mistake... Had to go back for the same problem. Turns out my battery needs replacing. Cle | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ Isis B
I wish I could give it 0 stars. The worst service ever. I literally waited 30 minutes and they just ignored me and took every customer that came after me. 0/5 will not be returning to service my car. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Jorge Luis Figueroa
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9/16/2024 12:00:00 AM | Google
★★★★★ Benjamin Teig
Absolutely terrible service. I had a 9am appointment for an oil change. I waited in line for almost an hour just to have my car checked in. Then it’s another 2 hour wait for an oil change. I ask to speak to the manger and they’re out sick. I ask to speak to the general manager of the dealership and they’re not in either. Complete an | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Jeffery Bazley
The salesman was courteous and polite, I feel like I got a good deal. I just hope the Jetta GLI that I purchased does not have problems. So far so good ?? | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Hanna Jooji
Terrible customer service! They brush you off on the phone and don't care even a tiny bit about your concern saying you should figure out who to call. They don't connect you to different departments internally! Horrible service, staff barely speak English and they don't provide you with rent or loaner cars! Save your money and get ca | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Melvin Friday
Service department is going down hill :( they never answer but all other departments do | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ David Quintanilla
Purchasing a vehicle from Volkswagen Downtown Los Angeles has been the worst experience I've ever had. I urge anyone considering buying from this dealership to carefully scrutinize their contracts, as they quietly add nearly $4,000 in additional warranties to your purchase. Among these is a $1,500 coating that supposedly protects you | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ M K
This place is HORRIBLE! Do NOTT trust them! My boyfriend recently bought a car from there and first off he waited all day. When I mean all day he got there around 9:30am, mind you he had an appointment, and they ended up leaving at 8pm! Which is odd considered they called multiple times to ask if he was still going to be at the appoi | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Stan Howat
Armando and his team were excellent in every way. Very helpful and efficient. Would definitely recommend. | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ Will Strauss
I took my car in for a routine service and they overfilled the oil level. I honestly don’t know how this can happen during a service, considering that it takes a few seconds to check the oil level. This caused a leak which then took them 2 days to repair. The service department gave me conflicting information about when I would be ab | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Elysia H
If I could leave 0 stars I would. My poor friend took her car there and got charged for a bunch of services that NEVER got done AND the main thing she needed fixed on her car was never even looked at or fixed even though they said they fixed it! And they somehow billed her almost $500!? For what?? She’s been trying to call this place | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Rosemary Coles
A great car buying experience - Ivan was very responsive, and excellent to work with! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Andrew T
In my opinion, Kosta Papavasiliou is absolutely THE worst service advisor out of all the dealerships in Southern California. In the past, I’ve interacted with multiple service advisors from big corporate dealerships such as Lithia Motors (Owner of Volkswagen Downtown LA), Autonation, Sonic Automotive, Keyes, Penske to Family owned D | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Chengzhe Pei
Worst Amazing Service 4 Hour Wait only … | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ rosanne rubino
Not only is it impossible to speak to a person here but I brought my car in for a new key and when I got home after waiting for hours it did not lock my car. Still trying to get ahold of a manager. Steer clear of this place | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Milad Chahine
The WORST customer service ever!! 9 hours for oil change! 8 hours for brake change! I met a customer while I’m waiting and he told me that he dropped his car 4 days ago just for brake change!!!! Cherry on top, if you complain about it they gonna start being rude and it’s gonna take time more and more and more ?? | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Albert Najera
My review is only about the service department. I could not agree more with all the negative reviews of the service department that have been posted. Everything negative that you read about the service advisors is so true. With the exception of one service advisor (I think his name is Ryan) all of them are just simply terrible at the | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Andrew T
Kosta Papavasiliou is absolutely THE worst service advisor out of all the dealerships in Southern California. In the past, I’ve interacted with multiple service advisors from big corporate dealerships such as Lithia Motors (Owner of Volkswagen Downtown LA), Autonation, Sonic Automotive, Keyes, Penske to Family owned Dealerships and | Read Full Review
7/28/2024 12:00:00 AM | Google
★★★★★ Luis Hernandez
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7/18/2024 12:00:00 AM | Google
★★★★★ Thomas Andrews
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7/18/2024 12:00:00 AM | Google
★★★★★ yuqun huang
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7/11/2024 12:00:00 AM | Google
★★★★★ kim andrew
Another 5+++ review for my go-to service adviser Kosta. I live in OC but I drive to DTLA Volkswagen because of this guy. He always takes care of you in good deeds. it's always good to know when your mechanic supervisor takes care of your car. not worrying about your car with your dealership is something that money can't buy. | Read Full Review
7/5/2024 12:00:00 AM | Google
★★★★★ Alan Rodriguez
The service department seems to lack communication with the clients. The only time I ever knew the status of my car was if I called to check for an update of the status. I've reached out several times and left my info to speak to any manager or someone of a higher position to no avail. I am terribly disappointed with this dealership | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Trevor Leeper
The drop-off process was smooth, but the prices here are outrageous. I informed them that I needed my sunroof drains repaired or cleaned. Despite this, I was charged a $270 diagnostic fee for both my car and the sunroof, as if the sunroof isn’t part of the car. I had essentially diagnosed the issue myself by explaining the problem be | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Luci Clark
After going to another VW dealership for my needs, I decided to go to VW DTLA. The service is great and my service technician Martin Alvarez is AWESOME. He did everything he could for me and made sure everything was great with my car. Thank you, Martin and VW Downtown Los Angeles!! | Read Full Review
6/30/2024 12:00:00 AM | Google
★★★★★ Kathleen Rogers
Worst service. After towing car there to get a replacement key, the guy working said yes leave it here out of the way. Next day was told had to move it and would not keep car there until key came in. Had to pay for 26 mile tow to Volkswagen West Covina who took the car, kept the car, and ordered the key. LA location is terrible in cu | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Peter Kang
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6/7/2024 12:00:00 AM | Google
★★★★★ Altheria Jones
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6/7/2024 12:00:00 AM | Google
★★★★★ Neyra Mendoza
Be careful when going to dealer to fix your car! We took our car for a new battery with installation and programing and it was almost 750 dollars! I call the VW on glendale and everything was for 400 ! I'm never going back to this dealership they want to ripped me out | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Braxton Stallworth
Just purchased a VolksWagon Id.4 from this location and let me say Jesus was amazing! He was helpful, made great conversation, and in all made the shopping experience more comforting! Very recommended if you want actual help finding your dream car! | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Liz Williams
The WORST experience I have ever had with a service department in my entire life. Our car was there for months waiting for parts that never came and we finally gave up on even getting it fixed. Now we have spent months trying to get basic information for our insurance - photos, dates when the car when in for service, a statement abou | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ J C
We went in to look at a car and when we got to the point of working out finalizing the purchase they tried to add on an additional $3,400 of add-ons. When I made it clear that I wasn't interested in any of the add-ons, the salesperson said that the paint protection ($1,400) was mandatory. They tried to come in with a final price of a | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Jess
Update today from 7 months ago: I returned several times after my last review to have the car looked at. I was condescendingly told by Danny the service manager that there is nothing they can do since my car couldn’t replicate what I was seeing on my own while it was in their hands. The photos they told me to gather were useless. Id | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Franco Pane
Kostaninos Papa and Jasmine. One star for Delaying car inspection. They delayed the car delivery After having the report on hand, excusing that they needed to “close paperwork” (one sheet, that took them more than one hour supposedly), and changing customer service approach because i didn’t buy anything of what they suggested. Just | Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ ryo mizuno
Raz's sincere advice from customer's perspectives, detailed explanations and many more! | Read Full Review
5/9/2024 12:00:00 AM | Google

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