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Volkswagen of Downtown LA

★★★★★(24)read reviews

1900 S Figueroa St, Los Angeles, CA 90007

(213) 814-0697 Call Now!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Koko McDowell
Rami was a great to work with. He took great care of us. | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ Alex Torres
Excellent service and communication. Friendly and very respectful. | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Susana Morrison
Raz was the best person to make our Taos leasing process seamless. He was honest about pricing options and helpful from the first moment; never gave us the runaround. He was straightforward and flexible to meet us at a price that would work. We highly recommend him! He made sure our car was washed and tank filled up before we left. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ ???
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10/29/2024 12:00:00 AM | Google
★★★★★ Niki Martinez
I appreciated the customer service. Aside from there being a mass amount of vehicles and things going on, your representatives were amazing. They were so attentive and never left me wondering if I was forgotten. A huge shout out to Mr. Martin Alvarez, who went above and beyond to support the service and information that I needed. | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Faux Toez
Terrible Service Center - almost impossible to get on the phone at times, they remove plastic shielding and never replace it, and the manager/owner is impossible to ever get on the phone. Truly some of the worst and most frustrating VW people in the area to deal with. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Richard H. Gadsden
I'd been going to the Santa Monica location for years so when it closed, right before I had a real car issue, I wasn't excited about having to find somewhere new. Obviously, no one loves having to bring the car in for repairs, but VW DTLA got the job done as well as can be expected. My one critique is there were some pretty confusing | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Andrew William
Beware the cursed Downtown VW Dealership! This place is a house of horrors that will drain your wallet and sanity faster than a vampire drains blood. I walked onto their lot recently, and it felt like entering the Twilight Zone. The salesman, tried to lure me in with promises of their "exclusive" certified SUV models. Spoiler alert: | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Kern Wheeling
Excellent service! Super quick, took care of my issue, suggested some additional services but wasn't pushy in the slightest which I really appreciated. Will definitely take my car back here if and when I need to in the future! | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Jason Boze Jr
This is specifically for the service department. I came into VW of DTLA November 2023 for a warranty issue with my horn. I was informed I needed rear brakes, which another shop before them told me as well, so I paid for them. I came back here late February 2024 for a separate issue where a full inspection of my car was performed. On | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Dorothy Ruano
Very friendly service. Thank you Jasminne Lopez! | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ Kash Register
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10/13/2024 12:00:00 AM | Google
★★★★★ Gerson Navarrete
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10/13/2024 12:00:00 AM | Google
★★★★★ Kaden M
I had been talking to the “manager” for 2 days about purchasing a car. We came to an agreement and I sent him my ID and insurance because he said it would make the sale faster. I was gonna pick up the car the next day and pay for it. But the “manager” says he is gonna sell it to someone else instead and that he talked to the real man | Read Full Review
10/13/2024 12:00:00 AM | Google
★★★★★ Craig Etlin
We brought our brand new 2024 Tiguan (less than 1,000 miles) in for service for an electrical issue. They kept the car for a week. During that time, an employee took the car home one evening, as the car had 63 more miles on it than when we brought it in We could see in the VW app that it had been driven about 30 miles one evening and | Read Full Review
10/10/2024 12:00:00 AM | Google
★★★★★ Karen Ramos
One would anticipate that a car salesperson would exhibit greater enthusiasm when selling a vehicle. However, it seemed that our appearance may have influenced his approach, as he made little effort to engage with us or even present a vehicle. | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Nicholas McDonough
I inquired about a Mercedes C450 and initial contact was good but there has been "no follow thru" from the rep. No reply to my email nor has he sent additional photos. This is NOT a good look. Judging from the photos, the car appeared to have some noticeable wear and bad touchup on the front bumper and a scrape on the side door. E | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Rania Tazi
Disrespectful and Misogynistic Experience. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Uguroo Sen
So hard to communicate with them, Never answer their phone or if they do once a year, put you on a hold for long time and disconnect the call. VW of downtown is the worst, Horrible service experience. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Manuel Sierra
I recently took my vehicle for service and the tech was great but the took four hours to get a wheel alignment even with an appointment. Good value overall just killer wait but the tech did her best. | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Nicholas McDonough
I inquired about a Mercedes C450 and initial contact was good but there has been no follow thru from the rep. No reply to my email nor has he sent additional photos. This is not a good look. Judging from the photos, the car appeared to have some noticeable wear and bad touchup on the front bumper and a scrape on the side door. Exa | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Laury W
This place is the absolute worst. First time I take my car here, they ignored my actual concerns and gave me a list of stuff I wasn't worried about. I assumed my actual concerns was resolved so I approved the other things they wanted to fix. My mistake... Had to go back for the same problem. Turns out my battery needs replacing. Cle | Read Full Review
9/28/2024 12:00:00 AM | Google
★★★★★ Isis B
I wish I could give it 0 stars. The worst service ever. I literally waited 30 minutes and they just ignored me and took every customer that came after me. 0/5 will not be returning to service my car. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Jorge Luis Figueroa
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9/16/2024 12:00:00 AM | Google

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