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Niello Volkswagen

★★★★★(126)read reviews

2701 Arden Way, Sacramento, CA 95825

(916) 993-3726 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 5:00 PMTues: 7:30 AM - 5:00 PMWed: 7:30 AM - 5:00 PMThur: 7:30 AM - 5:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Ugesh Maharaj
Jose Soriano was pleasure to work with. A thorough professional. Excellent.customer Service and answered all our questions . We walked out with our dream car. | Read Full Review
5/1/2025 12:00:00 AM | Google
★★★★★ James Bennett
This is a great place to buy a car! I recommend Jose Soriano in sales for the best possible experience. Our purchase was smooth and easy. | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ Shubh Dhillon
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4/28/2025 12:00:00 AM | Google
★★★★★ Vladislav Korol
Absolutely terrible customer service. One of the male employees—possibly a manager—was incredibly rude and unprofessional. He started yelling things like “Get out of here!” and “Move your car!” in an aggressive and disrespectful tone. This kind of behavior is completely unacceptable. There is no excuse for speaking this way. It’s cl | Read Full Review
4/21/2025 12:00:00 AM | Google
★★★★★ Jesse deLeon
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4/20/2025 12:00:00 AM | Google
★★★★★ Megan Dulay
unfortunately I have to bring my car to this dealership for maintenance as I work full-time and it is the closest one to my work, but I have a horrible experience every single time I do. I do not know what the point of making an appointment is because your car will not be done until MANY hours later. An oil change takes 20 minutes of | Read Full Review
4/17/2025 12:00:00 AM | Google
★★★★★ Sean
My ignition locked a week before my scheduled recall. Ron Stevenson accepted my vehicle early and the Nielo VW mechanics have me safely back on the road. | Read Full Review
4/12/2025 12:00:00 AM | Google
★★★★★ Alexandra Palacio
Excellent customer service and great personalities. First ever experience owning a VW and I am extremely excited for this journey. No pressure to buy at all. You’ll fall in love with a VW on your own. Just pop in and see what options are available to you. We originally were looking for a basic model Jetta but ended up with a high end | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ Melissa O'Neal
I just bought my second VW from Niello, this time using Niello GO. It was a super smooth process, and I loved being able to do most of it online and from the comfort of my home. Thanks to Logan for going over the sale with me, and thanks to Stephen for delivering my car, going over all its features with me, and just being a super n | Read Full Review
4/4/2025 12:00:00 AM | Google
★★★★★ Odelio Dalumpines
Costumer service is 10/10. Andrew was very helpful and accommodating! Excellent job by the team. | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Nathan Sheldon
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3/31/2025 12:00:00 AM | Google
★★★★★ Khaleah Wynne
Spencer! As well as the finance manager hands down the best got me in and out! With a vehicle a beautiful dark gray 2018 Passat thank you both for your wonderful help as well as the pleasant experience! | Read Full Review
3/31/2025 12:00:00 AM | Google
★★★★★ Ryan Hensley
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3/28/2025 12:00:00 AM | Google
★★★★★ Jennifer Beals
I was recently in an accident and have been dealing with the insurance company of the lady who hit me, and it has been a frustrating experience. Honestly, I wasn’t sure what I was dreading more: accident and insurance issues relating to my claim or the process of buying a new car. It turns out that buying a new car did not warrant wo | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Brayden McLean
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3/13/2025 12:00:00 AM | Google
★★★★★ Abdul Hasib Noorzad
Good service and friendly people | Read Full Review
3/12/2025 12:00:00 AM | Google
★★★★★ David Pham
Excellent service! | Read Full Review
3/7/2025 12:00:00 AM | Google
★★★★★ Raj Janjua
Dealership itself is good and clean location. But customer service by service advisor is a big problem. Recently I got oil change service from them. When one female customer asked when to check in, one of the service advisor shouted at the female customer and said when it’s your turn we then ask you’re appointment time. This was thir | Read Full Review
3/7/2025 12:00:00 AM | Google
★★★★★ Hunter Masterson
Had an awesome and easy experience at Niello Volkswagen! Steve and Henganeh were both fantastic—knowledgeable, friendly, and never pushy. They made the process smooth from start to finish, answering all my questions and ensuring I found the perfect car. Logan, the manager, was also great, making sure everything went seamlessly. If y | Read Full Review
3/3/2025 12:00:00 AM | Google
★★★★★ Gertrude Namata
It was such an amazing experience at Niello Volkswagen. Very good customer care with people such as Spencer and Will who make sure you get a new car at an affordable price. Thank you for going above and beyond! | Read Full Review
3/1/2025 12:00:00 AM | Google
★★★★★ JNZ
I recently visited Niello Volkswagen to have my driver's side door realigned and an oil leak fixed and had a pleasant service experience thanks to my technician, Ron Stevenson. Ron’s deep knowledge and clear communication put me at ease right away. He took the time to explain every detail of the work being done, ensuring I knew exact | Read Full Review
3/1/2025 12:00:00 AM | Google
★★★★★ Dave Wilde
Friendly and proffessional | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Julian Loy
Shout out to Tevin for being our awesome, first point of contact at Niello VW. We were looking to lease the ID.4 and Tevin was there every step of the way. Great experience overall, everyone was super friendly. Great deal on new EV, too! | Read Full Review
2/21/2025 12:00:00 AM | Google
★★★★★ Lincoln Workman
They personally went out of our way to take care of our problem. Scott is great. | Read Full Review
2/18/2025 12:00:00 AM | Google
★★★★★ Quoc Nguyen
Great customer service. Did not feel rushed or pressured to buy. Andrew, Pleajur, Logan and Will was all helpful. Was able to to get my wife the car she wanted. | Read Full Review
2/17/2025 12:00:00 AM | Google
★★★★★ Alexa Delucca
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2/14/2025 12:00:00 AM | Google
★★★★★ Vadimm
Personally had an excellent experience with Niello Volkswagen. So satisfied with how quickly I was able to get a new car. Every body involved, was not only highly knowledgeable but also flexible and willing to meet me where I was. Professionalism and understanding made the whole process smooth and totally stress-free. Highly recommen | Read Full Review
2/10/2025 12:00:00 AM | Google
★★★★★ Kimmy
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2/10/2025 12:00:00 AM | Google
★★★★★ Tari Brocklebank
Wonderful staff. Bottom line, they came through with their word. I love my Beetle. From their Californian door to my doorstep in Utah. Love their service. Thanks again Niello Volkswagon | Read Full Review
2/3/2025 12:00:00 AM | Google
★★★★★ rafique rajja
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2/3/2025 12:00:00 AM | Google
★★★★★ Robert Stoffregen
I looked at new cars and purchased one. Everyone at the store was helpful and courteous. | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Stuart Davis
Top notch organization. I am very pleased with my interaction. Definitely recommend them to friends and family. | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ Crystal Frazier
We had such a great, smooth experience. Wonderful customer service. All of the employees were very nice and personable , which made it so nice. Pleajur and Alex were so helpful. Thank you for making our son's first vehicle purchase so easy! He loves it! | Read Full Review
1/26/2025 12:00:00 AM | Google
★★★★★ Memo Villegas
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1/25/2025 12:00:00 AM | Google
★★★★★ Anish Dangi
Great experience. Smooth pre-purchase experience, to the point, and were able to offer a good deal on a lease without any back and forth. The paperwork and delivery did take some time, but nothing out of the ordinary. | Read Full Review
1/25/2025 12:00:00 AM | Google
★★★★★ Anthony Ku
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1/25/2025 12:00:00 AM | Google
★★★★★ daniel maxwell
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1/25/2025 12:00:00 AM | Google
★★★★★ Anish Dangi
Great no nonsense salespeople and were able to offer a really good deal on a lease. Talk to Spencer. | Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Olde Skool
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1/23/2025 12:00:00 AM | Google
★★★★★ Chad Beukema
Such a pleasant experience dealing with Jamal, Ray and Will. My wife and I leased a '25 Jetta and we love it. Even though they were busy they had us in and out very quick. Excellent service! | Read Full Review
1/21/2025 12:00:00 AM | Google
★★★★★ Emily Brustman
Had a great experience at VW! Tevin was very helpful and accommodating! | Read Full Review
1/20/2025 12:00:00 AM | Google
★★★★★ Michael Cisler
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1/19/2025 12:00:00 AM | Google
★★★★★ Michael Raymond Sales
We had a great deal on a 2024 VW ID4 Pro S for my daughter. Hengameh and Louis We’re very helpful and completely understood our needs and payment goals. I also sold my car to them, and they gave me a very generous appraisal, which I couldn’t resist. Overall, a great experience dealing with Niello Volkswagen. They’re very respectful, | Read Full Review
1/15/2025 12:00:00 AM | Google
★★★★★ John Hunter
So I thought the place was straight up, but every time I go in they will not give me a loaner, and I have to miss work or lose money. The car has had a check engine light on for almost a year. Every time I go in they reset the light it turns on couple hours later. But since they refuse to get me a loaner I have very little time to go | Read Full Review
1/2/2025 12:00:00 AM | Google
★★★★★ John Hunter
So I thought the place was straight up, but every time I go in they will not give me a loaner, and I have to miss work or lose money. The car has had a check engine light on for almost a year. Every time I go in they reset the light it turns on couple hours later. But since they refuse to get me a loaner I have very little time to go | Read Full Review
12/30/2024 12:00:00 AM | Google
★★★★★ Erich Ellis
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12/28/2024 12:00:00 AM | Google
★★★★★ Mike Heple
Good people, very expensive service, rundown facilities | Read Full Review
12/23/2024 12:00:00 AM | Google
★★★★★ Glenn Beirent Austria
My wife and I want to express heartfelt thanks for the wonderful experience in Niello VW. Buying a new car is a huge decision to make and needs ample time to think however, it was easy and convenient process since Stephen and Jose have helped us from beginning to the end. It’s our first time in Niello VW for vehicle service but pe | Read Full Review
12/19/2024 12:00:00 AM | Google
★★★★★ Adam Wilson
My Passat heater core got clogged a couple of years ago. When the heater stopped working last month, I immediately knew the same thing had happened. Apparently, the last shop I used didn't flush the coolant system well enough, so the brand new heater core got clogged again. Once that happens, it's done. I went back to the dealers | Read Full Review
12/19/2024 12:00:00 AM | Google
★★★★★ emma t
Service team is always helpful!! Travis and Christa on the warranty team are amazing | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ JoAnne Smith-Fifer
Loyal, Honest they listen they offer good lemon tea and very respectful. They’re there for you when you need them. | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ Lauren Fordyce
I had a great experience taking my car here for a recall and new tires. Travis was very helpful and got me in and out quickly. They even provided me with a Lyft ride to and from work while my car was being worked on and gave it a wash! 10/10 service. | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ Q I
Highly recommend this dealership (VW Niello Sacramento)! A big thank you to sales advisor, Hengameh, for the stellar service she provided in getting me into a new vehicle. She was so attentive, friendly, professional, and an absolute joy to work with. One of the best car dealership experiences I've ever had. The sales manager, Louis, | Read Full Review
12/3/2024 12:00:00 AM | Google
★★★★★ Judy Donahoe
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12/3/2024 12:00:00 AM | Google
★★★★★ Ruth Schafer
I cannot explain how happy I am with my Atlas. It is everything I wanted and honestly, I feel like I got a deal. More than the vehicle the customer service was amazing. Ray when above and beyond and even purchased me a coffee mug with his own money to make me feel special. He spent the time teaching me how to navigate my car and show | Read Full Review
11/19/2024 12:00:00 AM | Google
★★★★★ sherri yocum
Proud owners of a Volkswagen Altas Sport! Our buying experience at Niello Volkswagen was great. Scott, Spencer and Alex made the process easy. They are extremely knowledgeable and very competitive in pricing. We would highly recommend Niello VW for all your car needs. | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Zandra
Jamal was great! | Read Full Review
11/5/2024 12:00:00 AM | Google
★★★★★ Rj Sauceda
Very professional, worth the trip from Fresno. I will always make the trip when needed. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ rehnaz bi
I definitely have to say that when you walk into this dealership you can already feel the VIP treatment you’re gonna get . On their website, they have posted. WE TAKECARE OF OUR CUSTOMERS NO MATTER WHAT,, NOT ONLY DO THEY SAY IT BUT THEY SHOW IT. I AM A RETURNING CUSTOMER. I have had such a great experience at this dealership couple | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ B Schulte
Great VW factory service, 2013 Tiguan with manual 6 speed, yet like new, kudos to Brandon! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Shira Goldsmith
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10/21/2024 12:00:00 AM | Google
★★★★★ Kosya Latipov
Great customer service and helpful staff. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ carlos garcia
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10/17/2024 12:00:00 AM | Google
★★★★★ Nancy Rollins
Everyone at the dealership was extremely helpful and pleasant to work with. I definitely felt well taken care of! Andrew was especially personable and did an outstanding job of getting me into my new Tiguan. He explained everything in just enough detail, and answered all of my questions. I will definitely recommend Andrew and Niello | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ Robert Leinweber
Fast service. Their experience and longevity of being in business definitely shows. Always professional and quick to respond to any questions at any point during the service process. | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Jason Birkenstock
Just purchased an upgraded Atlas and Tevin was fantastic throughout the transaction! Highly recommend him and the rest of the Niello VW team. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Erik Martinez
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10/15/2024 12:00:00 AM | Google
★★★★★ Bob Hovorka
Smooth experience from start to finish. Salesman knew everything about the car, walked me through the process, etc. | Read Full Review
10/9/2024 12:00:00 AM | Google
★★★★★ Alexelbravocarnal
This is smart keys mobile locksmith Parts department terrible customer service‘s just tell for more details and he doesn’t wanna to help me it all | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Private
Jose is the very best. He is knowledgeable, friendly, NOT PUSHY, great customer service skill set and great to work with. | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Colton
Don’t waste your time going anywhere else, great prices, even better people. Andrew was awesome and made us feel at home. 10/10 would recommend. | Read Full Review
10/5/2024 12:00:00 AM | Google
★★★★★ Rehnaz Bi
I have always had such a great experience at this dealership. I deny to go any where else for cars now. They are super nice and knowledgeable and always willing to help. I have had such a great time working with Steve and will do more business with him in future. I also wanted to give a big shoutout to Matt with service team. Ver | Read Full Review
10/2/2024 12:00:00 AM | Google
★★★★★ Fire733
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10/1/2024 12:00:00 AM | Google
★★★★★ I K
Transferred to service #. Phone rang no pick up. Went to voice mail, I left a detail voice mail. No call back. Lazy employees at this business. | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Chris Garcia
While car buying can be a very difficult and taxing experience, Niello Volkswagen and its professional sales and finance team made my car buying experience quite exceptional. They were patient, friendly, helpful and understanding. I would gladly recommend Niello to anyone in the market for a car. | Read Full Review
9/29/2024 12:00:00 AM | Google
★★★★★ sohrab kakar
"I had a fantastic experience with Niello Volkswagen Sacramento while getting my 2020 Passat repaired. Special thanks to Mr. Jason Wanner, the customer service representative, for being incredibly supportive. He listened carefully to the issues I was having and made sure the mechanic was well informed. Thanks to his excellent communi | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Dale D
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9/25/2024 12:00:00 AM | Google
★★★★★ Robb Phillips
Easy to work with, Jose and the rest of the team did a great job. | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Michael Breen
A nice dealership with a reasonable selection of cars as Volkswagens appear to sell quite well. The salesman was knowledgeable and accommodating with our search for a new or used car. | Read Full Review
9/24/2024 12:00:00 AM | Google
★★★★★ Alt3r3d 0wl
Still a very good Dealership. I frequent the parts department. They are helpful and seem to often have my part in stock. Visually the location is stunning. The interior is beautiful and clean. The staff are attentive, helpful and engaged well with a customers interest and needs. | Read Full Review
9/23/2024 12:00:00 AM | Google
★★★★★ mike Knight
I just bought a 2019 Tiguan from Niello Volkswagen. It was the best car buying experience. The staff at Niello is great!. Everyone is super friendly. I want to give a big shoutout to Jose Soriano, Carlos Alvarenga and Tevin Saelee. I ended up buying the car from Jose who was awesome. He definitely goes above and beyond. He’s even rea | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Ronald Gerkus
Had a recall service for two separate recalls. Jason was a great service advisor, super friendly and courteous. Everything was done and they included a full inspection. They provided complimentary lyft rides both from the dealership and back. | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Tina Sizemore
Just bought my super awesome Jetta through Niello. Had such a pleasant experience and everyone was beyond nice. | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Scott Sudo-Nim
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9/17/2024 12:00:00 AM | Google
★★★★★ Vitaly Diesel
I left the car with the dealer to fix the faults under the recall campaign, after which they returned the car to me and I had problems with charging. I brought the car back but they refuse to admit that this is a problem that appeared after their intervention, they accuse me of having a bad charger, that everything is fine with the c | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ Bob Gu
I was here for two recalls of my 2016 Sportwagen. The provided a complimentary visual inspection and provided a report that runs through quite a lot of items. They recommended a list of service items, nothing unnecessary. I didn’t do anything cause I work on my own car. At least to me they are not trying to sell you things that you d | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Heidi Osbourn
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9/10/2024 12:00:00 AM | Google
★★★★★ Faez
AWFUL customer service and nothing but LIES!! booked an appointment a month and a half ago for my wife's car for the sole purpose of a GURANTEED loaner car since her car has a multiple recalls and safety issues which they are obligated by law to provide you with a loaner, Jason (service rep.) stated that when I spoke to the rep. a mo | Read Full Review
9/9/2024 12:00:00 AM | Google
★★★★★ Cindy Koenig
I met with Terry and I have to say this was the best car buying experience I've had. Terry was friendly and made me valued. He got me a great car and really looked out for my best interest. | Read Full Review
9/5/2024 12:00:00 AM | Google
★★★★★ Manuel Moreira
Excellent experience! Sales people and their supervisors are very approachable and attentive! They went to great lengths to get me the car in the color I wanted! I recommend this business! | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Mailyng Blair
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8/29/2024 12:00:00 AM | Google
★★★★★ Paul Ch
Absolutely love it, from sales to service, almost 5 years a customer of this dealership, no issues at all, professional, polite, not intrusive, transparent. Highly recommend! Good job Niello VW! | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ Ludmilla Tichy
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8/22/2024 12:00:00 AM | Google
★★★★★ Colleen Simmons
Tevin was totally customer service oriented and helpful and had all the information that we wanted. We are thrilled to have the car that we bought | Read Full Review
8/19/2024 12:00:00 AM | Google
★★★★★ christine volbrecht
Rewarding experience. | Read Full Review
8/18/2024 12:00:00 AM | Google
★★★★★ Robert Armenta
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8/17/2024 12:00:00 AM | Google
★★★★★ Katherine Anderson
In full transparency, I wasn’t impressed with the online buying team, but I was super interested in an Atlas cross sport. When I went to the dealership to test drive it, Andrew met me at the door. He was enthusiastic and kind. I told him I’d done my research and had a few questions. After talking through the features and walking arou | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Paul Haro
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8/12/2024 12:00:00 AM | Google
★★★★★ C Hershey916
My air conditioning stopped working right in the middle of summer heat. Jacob helped me get my ac fixed super fast, and for a reasonable rate. My third visit to Niello VW. They have the best customer service in town. I will continue to come back to their office when I have a car trouble. | Read Full Review
8/10/2024 12:00:00 AM | Google
★★★★★ Dhawal J
Hengameh A was great in helping me sell my vehicle. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Amanda Vargas
Sales Dept very friendly! Ron, one of the service advisors is great! I had to edit my review because the customer service here is absolutely apalling. Do not trust Travis he will make false promises and lead you on for days and get defensive when you ask what is going on. What happened to Service Manager Dominic? The manager Brandon | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Morgan Padilla
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7/29/2024 12:00:00 AM | Google
★★★★★ Elliot Goodrich
finding out a year after buying a car from Niello that they sold me a very predatory service contract. shame on me for not scrutinizing more and also be very very careful when buying from them. | Read Full Review
7/29/2024 12:00:00 AM | Google
★★★★★ Andrew Gawer
2 stars only because Terry was an entertaining sales guy. I ended up saving thousands of dollars going to a nearby dealer buying a new Tiguan SE. This dealership does the classic pressure tactics, the sales manager is a mega hustler that reeks of cigarettes lol and won't negotiate with you straight at all, he just tries to push a m | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Everett Fisher
This dealership is probably the worst I have dealt with. I have bought 7 vehicles in the past 5 years from the Niello Group and VW is the worst. I needed a bigger vehicle so I decided to get a 2023 Atlas. I was trading in my current vehicle which was 2023. I keep my cars in perfect condition and I have received many compliments from | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Chris S.
I like this dealership, we have purchased and leased VW’s here. They work quickly with the sales/finance and the service department staff are really helpful and friendly though it can get very crowded when you service at certain times and days. | Read Full Review
7/10/2024 12:00:00 AM | Google
★★★★★ Shauna FordPotter
Poor communication. Charged me for work I specifically told them not to do. The repairs they said were done were not. Did not even check my tire pressure which is mandated by law. Very disappointed in this shop. Relied on Niello's good name and it failed me. | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Connor Allstar
Went there to get an oil change and have them remove the dip stick because it broke off inside compartment at the prior oil change preformed by Niello and have them replace it but they wouldn’t. And they wouldn’t acknowledge that they broke the dip stick even with a receipt from previous visit. They didn’t even try to remove the dip | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Damian Higgins
The attention to customer service with no pressure tactics by the sales department combined with the professionalism and relatively quick administration of my purchase by the finance department, the experience was extremely pleasant. I highly recommend them for your next vehicle purchase. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Gillian Outerbridge
The sales team was extremely helpful and transparent about prices, deals, and negotiations. Each sales member was knowledgeable and answered my questions completely and clearly. Very low pressure environment! | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Adam Amanda
Everyone was great | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Marco Smith
I've been bringing my Jetta to Niello for years and they consistently provide excellent customer service. During my last visit, Jacob assisted me and he was very friendly and knowledgeable. Jacob had the wherewithal to notice that all of my scheduled services were similar to Niello's Tune-up Special, which actually saved me money. I | Read Full Review
6/4/2024 12:00:00 AM | Google
★★★★★ Julie Kelley
I love the opportunity to leave an excellent review! I purchased a car from Niello as an out of state customer. I am very satisfied with the car and the customer service I received. My decision to purchase this car sight unseen, was easy because of the excellent Niello team! Scott the GM, Logan, the Sales Manager, and Maddie were h | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Alicia Colon
Tevin and carlos were such a delight .They listen to my needs and I felt so comfortable. I left with a 2022 Tiguan and I couldn't have been more happier. I highly recommend this dealership!! | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Nathan Shrader
Lost my golf bought a toes they were very, friendly. Excellent service got us in and out in less than two hours. I wish Volkswagen still made the golf. It was a wonderful car great gas mileage. It was hit by a Lincoln navigator and still ran. Navigator was not so lucky. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Matine Azadian
Inquired about a possible discount on a car and they increased the car price by the same exact value of the inquired discount. Their response to why they increased the price was "I'm not sure what happened with pricing on our end on that specific Jeep, I'm guessing the market shifted". The market didn't shift... the sun shifted and e | Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ Heidi Maits
Terry was awesome and very accommodating | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Colby Quilling
Do not buy parts from this dealership they do not know how to properly install parts. I talked to Scott Russo-General Manager and he will not replace or fix the issues and told me that I have to accept the car for what it is and be happy. I paid about $1k for the parts, $800 for paint, Install was suppose to be $450 but they waived t | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Kristina Harris
I appreciate how communicative Jose was so I was able to gather information without having to drive to the dealership each time. It made the buying process much faster and easier for me. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Ricardo
Jack I'll be coming back for the id 4 thanks for your help | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Jacob Trujillo
Had a good experience overall. I appreciated the low pressure environment. That's what led me to be a returning customer. Stephen was friendly, knowledgeable about the car, and was very helpful. Only downside was waiting so long for financing during the actual purchase, the process took longer than it should have. However, it was ve | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Kori Schneider
Excellent customer service from Jamal in sales and Logan, our finance manager. They both treated us like family and gave us a great deal on our new VW Tiguan. I would recommend anyone looking to buy a VW to shop at Niello VW! | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Rose Noire
Overall, I had an excellent service experience. I especially appreciated receiving an ID.4 as the loaner car--it made things much easier. | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Mike Woycheshin
| Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Mike Claiborne
| Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Vickie Cerati
Very attentive to our needs and listened. | Read Full Review
5/10/2024 12:00:00 AM | Google

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