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Niello Volkswagen

★★★★★(75)read reviews

2701 Arden Way, Sacramento, CA 95825

(916) 993-3726 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 5:00 PMTues: 7:30 AM - 5:00 PMWed: 7:30 AM - 5:00 PMThur: 7:30 AM - 5:00 PMFri: 7:30 AM - 5:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ ?????? ???????
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8/13/2026 12:00:00 AM | Google
★★★★★ James Peterson
I had an incredible experience with Travis from start to finish. His customer service, communication, and professionalism were truly exceptional. He took great care of my vehicle, kept me informed throughout the entire process, communicated with the mechanics, and even sent me videos showing exactly what they found and what needed t | Read Full Review
8/9/2026 12:00:00 AM | Google
★★★★★ Fernanda Santillan
I had my 1st dealership experience with Niello VW and it was great! I had all of my questions answered and felt heard! A big thanks to Issac for helping through this process! | Read Full Review
7/20/2026 12:00:00 AM | Google
★★★★★ Martin S
I don't really feel like spending another min wasting my time on this dealer. But Someone needs to say something. I have been lied to by several employees, mislead and had my time wasted. What I think is going on is they are the only Volkswagen dealership from elk Grove all the way up to I think Reno and they definitely act like it. | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Mehdi Mohseni
Ask for Pleajur when you visit! I had a great experience working with Sales Advisor Pleajur. He answered all of our questions without ever being pushy, which made the purchasing experience comfortable and enjoyable. Jamal and Fernanda were also very helpful and welcoming! | Read Full Review
7/2/2026 12:00:00 AM | Google
★★★★★ Martin S
I don't feel like spending another min wasting my time on this dealer. But Someone needs to say something. I have been lied to by several employees, mislead and had my time wasted. What I think is going on is they are the only Volkswagen dealership from elk Grove all the way up to I think Reno and they definitely act like it. There's | Read Full Review
6/30/2026 12:00:00 AM | Google
★★★★★ Sean General
Niello Volkswagen is amazing. Customer service is excellent. Eugene and Brandon in the service department are beyond amazing. Eugene went above and beyond and I am a loyal customer for life due to his consistent follow up and being proactive. Shout out to Lewis in sales. Having been president of companies in NYC I’m beyond impre | Read Full Review
6/9/2026 12:00:00 AM | Google
★★★★★ Will Gay III
Update A manager, I believe Scott Russo, reach out based on the review. He found all of our information from my previous communication and had the issue resolved quickly, we got the check in the mail as promised. Updated from 1 to 3 stars because the sales folks were good to us and the issue was finally resolved. Disappointed that i | Read Full Review
6/4/2026 12:00:00 AM | Google
★★★★★ Travis F
Tried to make an appointment for an oil change, put on hold for 15+mins. Then line disconnected, called back put on hold AGAIN, got disconnected again. Went to Jiffy Lube instead in & out in less then 45mins. | Read Full Review
6/4/2026 12:00:00 AM | Google
★★★★★ 1 N K
Shout out to Daijah! Shes always so helpful and communicative! If i have any questions she is always prepared with an answer! Thank you so much Daijah! | Read Full Review
6/2/2026 12:00:00 AM | Google
★★★★★ Tiffani Burch
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6/1/2026 12:00:00 AM | Google
★★★★★ Patrick Scott
Service on my VW today, showed up and found out they charge 2% to use credit cards (and don’t take checks, not that I have any). | Read Full Review
6/1/2026 12:00:00 AM | Google
★★★★★ Rory Whitehead
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5/27/2026 12:00:00 AM | Google
★★★★★ Ben McCracken
Called early morning to look at a car in the afternoon, when I arrived the car was still dirty with a flat tire. The car was otherwise great so I purchased it, then it received a pretty mediocre wash/detail. They didn't really sell me the car, the car sold itself. | Read Full Review
5/22/2026 12:00:00 AM | Google
★★★★★ Ryan Miller
You are under my watch, unfortunately. Ron | Read Full Review
5/7/2026 12:00:00 AM | Google
★★★★★ Emily Lee
Update: they were very helpful and we definitely were helped out by the right people this time. Maybe a miscommunication with others last time but we were put back on the right track and they took good care of our vehicle and made it right Bought a used car and told them we wanted the scratches buffed and they said not a problem. To | Read Full Review
5/4/2026 12:00:00 AM | Google
★★★★★ Emily Lee
Bought a used car and told them we wanted the scratches buffed and they said not a problem. Took months to finally be seen after bringing the car in and them saying they had to reschedule and then finally came in left the car for a few days and got it back and the literally didn’t even touch it. They just want your money they don’t c | Read Full Review
4/20/2026 12:00:00 AM | Google
★★★★★ Brandon Redman
Big thanks to Andrew and Jose who have been a huge help in purchasing my car. They kept the process easy and comfortable and most importantly for me was that I never felt pressured throughout the process. I'll definitely consider Niello VW again for future car needs. Thanks again guys! | Read Full Review
4/18/2026 12:00:00 AM | Google
★★★★★ NEEL K
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4/16/2026 12:00:00 AM | Google
★★★★★ Raj C
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4/16/2026 12:00:00 AM | Google
★★★★★ Team Rarebrd
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4/16/2026 12:00:00 AM | Google
★★★★★ Ammy G
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4/16/2026 12:00:00 AM | Google
★★★★★ Feline Porter
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4/16/2026 12:00:00 AM | Google
★★★★★ Ran C
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4/16/2026 12:00:00 AM | Google
★★★★★ Harry S
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4/16/2026 12:00:00 AM | Google
★★★★★ CECE K
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4/16/2026 12:00:00 AM | Google
★★★★★ Kul K
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4/16/2026 12:00:00 AM | Google
★★★★★ FLAMINGO C
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4/16/2026 12:00:00 AM | Google
★★★★★ Rav K
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4/16/2026 12:00:00 AM | Google
★★★★★ Arecee C
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4/16/2026 12:00:00 AM | Google
★★★★★ TMAT
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4/16/2026 12:00:00 AM | Google
★★★★★ benjamin limon
They are doing great with taking care of my new I D Buzz | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Will Gay III
We bought a car here in 2019 and had a great experience. We were in a horrible car accident in 2024, afterwards I reached out to cancel the vehicle service contract we had purchased and got the run around. They couldn't find our information, then they couldn't find documentation on our contract. I finally got the the contract cancell | Read Full Review
4/13/2026 12:00:00 AM | Google
★★★★★ Team Rarebrd
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4/13/2026 12:00:00 AM | Google
★★★★★ Kul K
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4/13/2026 12:00:00 AM | Google
★★★★★ Feline Porter
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4/13/2026 12:00:00 AM | Google
★★★★★ TMAT
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4/13/2026 12:00:00 AM | Google
★★★★★ CECE K
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4/13/2026 12:00:00 AM | Google
★★★★★ FLAMINGO C
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4/13/2026 12:00:00 AM | Google
★★★★★ Ran C
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4/13/2026 12:00:00 AM | Google
★★★★★ Raj C
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4/13/2026 12:00:00 AM | Google
★★★★★ Rav K
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4/9/2026 12:00:00 AM | Google
★★★★★ NEEL K
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4/9/2026 12:00:00 AM | Google
★★★★★ Arecee C
I was a very loyal customer to this dealership. I personally purchased 2 cars from them and recommended 2 family members to them for a purchase. I purchased the Atlas Cross Sport back in 2024, and it was a pre-owned vehicle. From day one, the vehicle was having issues with a rubbing sound coming sometimes under the steering wheel whi | Read Full Review
4/9/2026 12:00:00 AM | Google
★★★★★ Ammy G
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4/9/2026 12:00:00 AM | Google
★★★★★ Harry S
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4/9/2026 12:00:00 AM | Google
★★★★★ Alex
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3/22/2026 12:00:00 AM | Google
★★★★★ Jorge Montiel
Very professional team. Fair deal for our trade. The experience was very quick and Logan and Tevin are extremely nice. It is nice to go to a dealer and have a great experience. | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ John Hunter
They don't call, email or inform you that your service is expiring. I call to set up service for my Elderly grandma and they say it expires today! But I'm not allowed to bring it in today, so now have to pay out of pocket, even though the service was already paid for. This is disgraceful.... Nice scam. Thanks for the courtesy email, | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ John Dowtin
Today, I stopped by the dealership as it was nearby. Before my visit, I had interactions with the Internet sales team. After speaking with an Internet team member, I was transferred to a salesperson. However, I found it challenging to understand the salesperson due to their strong accent, despite their friendly demeanor. I gave my dr | Read Full Review
3/12/2026 12:00:00 AM | Google
★★★★★ Jean Guerrero
Great service and staff were very helpful. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ G D
Friendly staff, lightning fast service, these guys know what they're doing! Highly recommend! | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Brooks Sun
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2/11/2026 12:00:00 AM | Google
★★★★★ ZOOKINI BOY
Customer Service is on point. Had my car fixed under warranty with no issues. They even washed my car. All the employee there are professionals | Read Full Review
1/23/2026 12:00:00 AM | Google
★★★★★ Kerry Kier
As a person who has never owned a VW or German car Niello has been great. I called last minute just to get an oil change and they got me in the same day and when i get there a little late there was no issue. They kept me informed all the way and got me out of there quickly. Great job to the team at Niello VW! | Read Full Review
1/16/2026 12:00:00 AM | Google
★★★★★ Kimberly Butler
service; I called to get an estimate to replace the bulb in my daytime running light. I called three times over 5 days. I was promised a call back with an estimate, but the first two calls resulted in no callback. only after expressing my frustration did I get an answer. $150 to replace the bulb on the left side $250 to replace left | Read Full Review
1/9/2026 12:00:00 AM | Google
★★★★★ DJ
Tevin, Louis, and Luis helped us get a good deal on a vehicle, and also helped with transitioning from our prior lease. Thank you! | Read Full Review
1/7/2026 12:00:00 AM | Google
★★★★★ OL HRYH
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1/6/2026 12:00:00 AM | Google
★★★★★ K D
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12/30/2025 12:00:00 AM | Google
★★★★★ Dale Clark
Fantastic people to work with! Fair, decent and honest ?? | Read Full Review
12/25/2025 12:00:00 AM | Google
★★★★★ Rainer Apostol
This was honestly probably the worst customer service experience I've ever had. I took my car here to Brent because the coolant was leaking in my VW 2022 Jetta in July, and was repeatedly told that maybe I had not closed the coolant cap all the way (even though my car alerted me that it was low shortly after I had last had a service | Read Full Review
12/24/2025 12:00:00 AM | Google
★★★★★ Bianca Peterson
I first want to start with saying that Tevin in sales and Fernanda in Finance are absolutely amazing employees. Their attitude and grace are the ONLY reason I ended up buying a car last Sunday from this dealership. We went in at 10 am to buy the car that we had been in talks with Tevin about. Drove over 2 hours in the fog to be ther | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Connor Rose
Couldn’t have asked for a better experience. Came in the first time to look and test drive, they weren’t pushy about getting a deal done that day and we’re understanding about shopping around. Turns out they were right and the Atlas is what fit for us. I can’t stand pushy salesmen who just want you to spend money, Jordan and the olde | Read Full Review
12/5/2025 12:00:00 AM | Google
★★★★★ Nicholas H
Service Review: only worked with two advisors so far, but both Brandon and Brent were super helpful. They explain things clearly and help you keep your car in good condition without pushing anything that isn't necessary, all while taking your budget into account. The techs are fast and thorough, your vehicle will be well cared for he | Read Full Review
11/22/2025 12:00:00 AM | Google
★★★★★ Branndy Garcia
Ask for Travis, ask for Travis, ask for Travis! Trust me! He is the best! Very helpful and kind | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Amber Sutton
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11/5/2025 12:00:00 AM | Google
★★★★★ Evil Dr.Foucci
Poor service services! Take your car to elk grove vw you'll thank me later! | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ DocPewPew
Keep messing my car up. Elk grove is better | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Raza Ahmad
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10/26/2025 12:00:00 AM | Google
★★★★★ Jason Batson
Laura did a wonderful job explaining everything in detail. Very nice and dealt well with me. I can be hard to deal with. | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Carrie Conlon
Best car buying experience I've ever had. Tevin was wonderful. | Read Full Review
10/5/2025 12:00:00 AM | Google
★★★★★ Anees Kadir (Anees)
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9/28/2025 12:00:00 AM | Google
★★★★★ Mary
I took my car in to get the AC fixed because it was blowing hot air. I just left the dealership and it is STILL blowing hot air. They literally did nothing. We wasted over $2,000 and these “technicians” have NO idea what they’re doing. We came to the dealership because we assumed they’d do the best job. They did absolutely nothing. | Read Full Review
9/25/2025 12:00:00 AM | Google
★★★★★ Megan Heinicke
My purchase experience with Jose and Will was very smooth. I was in contact with Jose before coming to the dealership. He answered all of my questions over the phone, which made me feel much more confident walking into the sales room. All of the information he provided was accurate, and he was very transparent with the price of the c | Read Full Review
9/18/2025 12:00:00 AM | Google
★★★★★ Gabriel Cronan
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9/11/2025 12:00:00 AM | Google

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