Get Directions to a VW Dealer Near East Irvine for Brake Service

★★★★★ sam alayarian

Let me start by saying I don't normally write reviews, especially bad ones. But here we are: I leased my Tiguan from this dealership three years ago and had a great experience working with Logan. Unfortunately, everything since then—especially service and my recent attempt to lease an Atlas—has been extremely disappointing. On the s | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ Carlos Amir Esparza

I went there for the first time and did not have a good experience. If you accept their ride With Uber, remember it’s only one way they will not pay for our way back. Cars are not automatically washed. | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ Rajesh Surapaneni

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4/21/2026 12:00:00 AM | Google

★★★★★ Kevin Bayer

This is a true professional organization. As a former automobile dealership owner, I look at the overall performance of dealerships differently than most customers. I rate this dealership 10 out of 10., And it would have been a pleasure to have everyone, of the individuals that handled my transaction, to work for me. It will be my ex | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Jake Burns

Great experience getting a new car for myself. Robert helped us through the process and did an amazing job! | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ John Dominguez

I was looking for a specific car (year/make/model/color/mileage limit). AAA indicated Norm Reeves had it. Made an appointment online to see it. When I got there, the car was ready to test, made the decision to buy, and got all the paperwork done and was out the door in under 2 hours from arrival. CarMax had me filling out paperwork f | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ CC

Sal is terrible !!! Not sure why he’s not fired by now. | Read Full Review

4/12/2026 12:00:00 AM | Google

★★★★★ Lina G

Couldn't be happier thank you Sal and Robert we had the best experience and love our new Atlas you guys are what keeps us coming back great service | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Richie Marriott

Really great service, im delighted with my new car. Stephanie was helpful and straight forward, sales manager was friendly and help me to get a good deal on a great new car | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ Ryan Harper

Everyone was polite and helpful! | Read Full Review

4/10/2026 12:00:00 AM | Google

★★★★★ James Salem

Day was outstanding. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Martha Zuniga

I was very satisfied with the excellent service I received from Logan and Omar. This was the smoothest and hassle free experience ever. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Cornelius Silva

First time VW buyer ! Shopping (SAL) Sales Manager & Financing(Shawn)Finance Manager were SUPER ! Clearly a step above, I will be referring anyone that is in the VW market or used car market ???? | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Randilyn Ortega

I had a very positive experience with the team at Norm Reeves while purchasing my first car. As a first-time buyer, I was nervous coming in, but the team made the process smooth, clear, and reassuring. Alex efficiently scheduled my test drive and helped get the initial paperwork started. When it was noted that the two front tires ne | Read Full Review

3/31/2026 12:00:00 AM | Google

★★★★★ Christy Smith

Nice people to deal with! Went the extra mile to get us great financing! Would recommend them for sure! | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Jose Cruz

I recently purchased a vehicle with this Dealership and it’s a pleasure to say I finally found a dealership I can truly trust. Robert Yang is a polite, polished professional that represents Norm Reeves Volkswagen to the best. He treated my family with upmost respect and gratitude. I strongly recommend this place, ask for Robert wang | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Beatjunky14

We had the pleasure of working with Day and Collin and they were professional, courteous, and respectful. They let us breathe and take our time, answered all of our questions, and I truly feel we drove away with an amazing deal! Thank you everyone at Norm Reeves VW???? | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Kelli Takach

April Dean was a pleasure to work with. She demonstrated a high level of knowledge about her product and took the time to thoroughly understand my needs. Her attentive listening skills contributed to a smooth and positive experience. When I was unsure of what questions to ask, April proactively provided valuable insights and guided | Read Full Review

3/18/2026 12:00:00 AM | Google

★★★★★ Jesse meza

Let me just say this was the best car shopping experience I've had in 20-plus years of purchasing cars. April treated me with respect and was super transparent from the beginning and never played the back-and-forth game we all hate from salespeople. April and Norm Reeves have 100 percent earned any of my future business. Oh, and not | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ JAGDigital

Great staff and experience with lease! | Read Full Review

3/13/2026 12:00:00 AM | Google

★★★★★ Brooke Findley

Norm Reeves Irvine has the best Service Department! Rigo is the absolute best! He is Customer Service obsessed, Knowledgeable, Professional, Smart, he is excellent at what he does! Rigo is driven to get the job done in a timely manner! Did I mention how nice he is? :) He leads the service department with excellence! Thank You so much | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Matthew

Just leased a Tiguan with Omar, and he did an exceptional job working through the lease deal with us. He was very knowledgeable of the car from the beginning, and he made the experience very comfortable as well. Whenever we had follow-up calls or questions about the car he always was available, and met us on his off day to make the d | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Gai Lee

One of the really pleasant car-buying experience, thanks to Alex. From scheduling the test drive, to greeting us on site, and leaving with our new purchase, Alex made us feel welcomed, comfortable, and interested. His friendly and professional approach is greatly appreciated! | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Kathy Wallace

I am a first time ‘car dealership buyer’, previously have only bought used cars from individuals. But I wanted something newer, and with a warranty. In my search, I came across a great certified pre-owned car that was a very good deal. I was still hesitant, but I called and it was still available! So I made the 2hr trek and signed th | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ Hali Stokes

Stephanie was sooo awesome!! This was my first time getting a car, and I was a bit intimidated, but immediately upon arriving and meeting Stephanie, I was put at ease. She was super friendly, knowledgeable, and helped make my first time getting a car a great experience. Very happy with my experience here and love my new car! | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ G C

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2/26/2026 12:00:00 AM | Google

★★★★★ T

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2/26/2026 12:00:00 AM | Google

★★★★★ Lorraine Gibbs

Omar went Above & Beyond to help me get into a vehicle. My credit wasn't the greatest but he & Logan got me approved. Definitely ask for them if your in the market. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Steve Decoite

Had a great experience purchasing a vehicle at Norm Reeves Volkswagen in Irvine. The entire staff was extremely friendly; special thanks to Alex Amador and Farshad Vakili for making it a great experience. Their helpful, customer-centric approach and upfront pricing is what truly separates Norm Reeves Volkswagen Irvine from the rest | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Gracia Draper

Day and Logan where a pleasure to deal with. | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ TARRELL CARTER

Best place for service on your vw | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Henry Zerg

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2/8/2026 12:00:00 AM | Google

★★★★★ patrick yumul

I just purchase a vehicle ( Tiguan ) from Norm Reeves VW Irvine. No financing needed from dealership & I was specific / requested to please do not run my credit report. I was assured by salesperson ( Nash ) & financing mgr ( Sean ) no report will be run. Today my bank Wells Fargo notified me CBC/ Norm Reeves ran a hard credit / inqui | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ David Farrell

Great service staff. | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ William

Familiarize yourself with the term PAYMENT PACKING before purchasing a car from this dealership. Confirm that the Monroney sticker is displayed or provided which is required by law. Do not let them rush you. I have had to hire a lawyer because Logan has refused to address my concerns. | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ John Tackman

Sales team lies and service dept won't perform simple message clears as a courtesy. Don't buy or get your car serviced here. | Read Full Review

2/2/2026 12:00:00 AM | Google

★★★★★ Lilliam Martinez

Omar and his manager Sal went over and above to get me the car I wanted at the price I could afford! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Adrian Ortiz

Fast and very nice salesman and manger 2nd car purchased here in 1 month and hopefully many more to come | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Sunny Paek

I had a great experience leasing my car. Mark was incredibly kind, patient, and helpful throughout the entire process. They made everything smooth and stress-free. I truly appreciate the excellent service and would highly recommend them! | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Karin McPherson

Nash was responsive and transparent & moved quickly to get me a fair deal. This is my third Volkswagen lease, but my first car at Norm Reeves and I appreciated the good service from Nash & Logan. I will be back in three years when my lease is up. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Lisa K

Love my Tiguan!!. Thanks for making the deal happen. The Salesperson April Dean is very down to earth. She is very helpful during the sales process & even after. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ justin

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2/1/2026 12:00:00 AM | Google

★★★★★ Romulo Collado

We have a good deal dealing and end up purchasing a new 2025 VW SUV Atlas. The only downside was asking to too many documents to prove military service to claim military discount. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Andrea Petri

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2/1/2026 12:00:00 AM | Google

★★★★★ C Frisbee

This dealerships service department has their own INFLATED schedule and doesn't honor the manufacturer recommendations nor are they upfront and honest about it. They PUSH their own schedule and "recommend" service years before it is due. They have taken advantage of my elderly parents and pretend like something is due when is not. Th | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Ali Parva

Not trusting them. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Illary Archilla

Misleading sales tactics and poor customer service. Lease price included a trade in price but trade-in did not get done. Paid over promotional value for trade-in that did not happen. | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Wency Villaluz

Sales person Day is unprofessional. The reason I got IBuzz because now you can use Tesla Supercharger. If not, I wouldn’t buy an IBuzz. Bought the car not even a week ago but would not charge in Tesla Supercharger. I called him about 4 times but only return my call once with the promise to call me back but he did not. Day never hel | Read Full Review

2/1/2026 12:00:00 AM | Google

★★★★★ Monica Hernandez

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1/1/2026 12:00:00 AM | Google

★★★★★ Andrew Dean

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1/1/2026 12:00:00 AM | Google

★★★★★ Nicki Davilas

Thank you Nash and Logan and the whole team at Norm Reeves for making the process easy, I will certainly come back for my next vehicle | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Kelsey Steele

I had to quickly get a new car last minute and was very limited on time and the staff made the trade in so smooth and easy. It was very much appreciated! | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Kenny Choy

I had an outstanding experience at Norm Reeves Volkswagen and I wanted to take a moment to thank Salesperson Omar and Finance Manager Sam for their exceptional service. Omar was extremely knowledgeable about the vehicles on the lot and took the time to listen to my needs and preferences. He was patient and understanding throughout th | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Mily Del angel

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1/1/2026 12:00:00 AM | Google

★★★★★ Marco Alvarez

The whole team at norma Reeves Volkswagen was excellent. Especially our sales representative Omar he was friendly very helpful & very attentive. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Irvin

I went 12/22/25 and me and my family loved our salesperson Robert. He treated us with great service. In this dealership they have better service and free add ons to your vehicle purchase. Also their prices are better, do your research and you will see. They made my wife's Christmas gift very special. Thank you Norm Reeves!! And thank | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Loan Truong

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1/1/2026 12:00:00 AM | Google

★★★★★ Lloyd Gass

Awesome team! Devon, Wesley and the finance guy all did an honest and professional service. Most car dealerships do not so I’m so happy to recommend this group at Norm Reeves VW in Irvine. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ babak nematbakhsh

I trade my car They are so good and they help a lot. I appreciate it especially Farshad Vakili ??? is a person he helped me a lot. | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Kwang Kim

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1/1/2026 12:00:00 AM | Google

★★★★★ Lills

Went in on a Sunday night and the sales representative stayed past closing time to get me the car I wanted at a great deal. He was very kind and had great service. However, since then, I haven’t had a great experience. I’ve emailed and called that sales representative asking questions but never got a respond back. I’ve called the fin | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Tom

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1/1/2026 12:00:00 AM | Google

★★★★★ Kevin Moin

Had a wonderful experience selling my car at this VW dealership. Mac Herzallah was so helpful and went out of his way to make it a smooth transaction. He even gave me a ride home in his personal car afterwards. Much appreciated. | Read Full Review