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McKenna Motors Cerritos

★★★★★(90)read reviews

18303 Studebaker Rd, Cerritos, CA 90703

(562) 353-4828 Ask About Our Service Specials!

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Mon: 7:30 AM - 5:30 PMTues: 7:30 AM - 5:30 PMWed: 7:30 AM - 5:30 PMThur: 7:30 AM - 5:30 PMFri: 7:30 AM - 5:30 PMSat: 8:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Fernanda Jimenez
We came in to purchase a vehicle with vince because we had previously purchased a vehicle with him about 2 years ago but i got into a accident. He was helping us get the same vehicle again (newer model) and he actually helped us get a better vehicle with a great deal. Dont hesitate to come and do business with him. Great salesman. (W | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Jose Detrinidad
My 2022 Passat needed a battery the dealer charged me $440.00 for one battery or pay a $235 diagnostic fee on a 22,522 mile car Spoke to service manager no customer service Never coming here again | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Rafael Arredondo
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3/29/2026 12:00:00 AM | Google
★★★★★ Cesar Torres
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3/28/2026 12:00:00 AM | Google
★★★★★ Reyna Perez
Horrible customer service. Please do yourselves a favor and stay away from this place. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ alex lee
Absolute scam artists. We had 2 different independent mechanics tell us we had a faulty caliper due to one brake pad wearing significantly faster than the other. This dealer said this is covered under warranty and we just had to pay a $270 diagnostic fee. We had just bought the car a year prior and only driven it 12,000 miles. The br | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ Dina Santos
I had a fantastic experience working with John Apodaca. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right car rather than just making a sale. He took the time to answer all my questions, explained every option clearly, and made the entire process smooth and stress-free | Read Full Review
3/13/2026 12:00:00 AM | Google
★★★★★ Juan C
I want to thank John Apodaca at Volkswagen Cerritos. Great customer service, very friendly, and made my wife smile. You can tell he really loves his customers. I hope his boss reads this and gives him a raise. Thank you John | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ ESTHER RODRIGUEZ
John Apodaca is amazing car sales man! | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Leticia Ramirez
Loved my experience here getting a car and working with John Apodaca — he was such a delight and helped make the process smooth and enjoyable! | Read Full Review
2/27/2026 12:00:00 AM | Google
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2/25/2026 12:00:00 AM | Google
★★★★★ Michael Strode
Straightforward buying experience, good value, nice reps. I bought a 2025 Taos, and was pleasantly surprised at the process. I've had challenges in the past at other places, but here there was no hard sell, no deceptive attempts to tack on extra services. Jimmy Pigneri was an excellent sales rep to deal with, and the finance guy ( | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Jacob Mendoza
service advisors take zero accountability and want to brush off major issues with my vehicle every-time I take it here. Been here multiple times over the last year about my vehicle losing power randomly while driving and they don’t want to look at it. Terrible customer service. | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Patrice Cullen
I recently had my car repaired at McKenna VW and the service was excellent. My advisor Spencer Allison went above and beyond making it a positive. I am grateful for the quality I received at McKenna VW, they are a great team! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Janices Sturm
Amazing customer service, thank you!!! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Michael Navales
Had a great experience at VW/Volvo Cerritos. Jimmy P probably has to be the coolest, non-pressure, laid back salesman I have dealt with. He allowed ample time for my family and I (3 wild kids) to get familiar with the vehicle and showed no hesitation w/ my multiple requested test drives. For those seeking a non-pressure, stress-free | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ HC C
I sincerely apologies, i meant to leave the re iew on another location, not sure how i ended up on your location when I search the dealership i took my car to. | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Carol Linder
If I could give this place 0 Stars I would. These people dont understand the concept of "negotiating" I have sat through and purchased many cars in my 62 years of life. So when I came over here and told them my price expecting them to meet in the middle they told me to get out and the guy angerly walked away. I felt so low as if I wa | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Real Tech
James Saunders and was not a nice person will never do business at this location as long as he ruining this location I feel bad for the good Service advisors This guy is a joke | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Brittany Berryman
My experience with this dealership was honestly amazing. Everyone was great; from management (Robert) to finance (Joe) to my first contact in sales (Jimmy). They were competent, friendly, and eager to make the process of leasing a car as quick and easy as possible. Would definitely recommend this spot! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Estefany Fonseca
Bought My First 2025 Volkswagen Jetta SE Amazing customer service if I can give them 10 stars I would. Shout out to Eddie,Vince and Francisco. Best customer service i have ever experienced in a dealer and prices are unmatched. Thank you all for making this car shopping experienced welcoming and enjoyable. | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Deb Hansen
Great working with Volkswagen customer service. Thank you!! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ larry brown
Thank you again for great customer service Go Team Volkswagen Happy Holiday | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Ramy Farag
Worst experience ever. This is my second time to have such a bad experience with this specific dealer. Today I dropped off the car at 8 in the morning for oil change. I called at 1 pm to see if the car is ready so I can pick it up on time and go pick up my kids from school and the service advisor said that they need more time and act | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Grady Cooper
Service Coordinator Tyler Shepherd of McKenna Volkswagen Cerritos is a true professional, he treats you with all the respect you deserve. | Read Full Review
12/14/2025 12:00:00 AM | Google
★★★★★ PAUL SKINNER
My service advisor’s name was Daniel. I recently had a costly repair done to my atlas. Initial repair did not completely fix the problem so I had to bring it back again. This entire process was made very easy with constant communication from Daniel. Immediate service loaner was supplied, so there was really no inconvenience and the r | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Cynthia v
Great experience | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Tyler Shepherd
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11/26/2025 12:00:00 AM | Google
★★★★★ Michael Martinez
Customer of 4 years now. Great service, wide variety of options. Always willing to go above and beyond for the customers. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ karen marsilio
Very friendly - low pressure. Got a great deal on a beautiful car! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Fernando Estrada
I’m extremely disappointed with my experience at Cerritos VW. I purchased a 2025 Atlas SEL Premium R-Line, excited to finally get a top-tier trim—only to discover the AC didn’t work properly from day one the second I drove off the lot. For a brand-new car, that’s completely unacceptable. What made the situation even worse was the dea | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Kris Slomin
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11/26/2025 12:00:00 AM | Google
★★★★★ wendy Shea
Came in for a recall item (fsulty intake manifold) so far costing me $270 for them to look at recall issue. Now calling it a Tech Bulletin. So will cost me even more! It has now been 3 DAYS! Car is still with dealer. After I provided a snapshot of the warranty indicating the R/R of the intake manifold is covered, and called 3 | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Matt Driver
What should have been a straightforward AC repair turned into a months-long nightmare. Service Manager correctly diagnosed my evaporator coil leak but made a coercive offer: better "goodwill" pricing only if I purchased unrelated tires. Feeling pressured, I accepted. After the AC repair, they scratched my windshield during dash remov | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Chris
Would give negative stars if I could… I want to start off by saying Jimmy/James was amazing. Other than that…. Avoid this dealership at all costs. This dealership engages in bait and switch tactics and won’t honor pricing. You’re guaranteed to feel like you’ve been scammed. Don’t expect any pricing advertised online to be honored, | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Jones Peterz
Went in for an oil change with a coupon but would have better gone to my usual dealer and pay full price as seemed when using coupons they don’t work on your car efficiently and don’t care about your time either plus they charge you double on parts than other dealers do being my first visiting the location ?? | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Rosa Quintero
Super attentive and helpful. Great service at all! | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Thea B.
We would like to thank the following: Shane, Fernando, Sherri & Robert for going above and beyond & making it a professional & pleasant experience at McKenna Cerritos. We totally love the EV experience as this is our first EV vehicle. Kudos to Fernando for his knowledge & expertise with EV VW that peeked our interest & lead us in | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Evelyn Frausto
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10/26/2025 12:00:00 AM | Google
★★★★★ L A
The WORST service I've ever had. More than 8 months waiting for a backorder and don't even give you a call. They basically say that they only sale the cars,but for the "warranty " you have to deal with manufacture plant. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ koko king
Horrible service spencer does not keep you updated.They left my car from the inside.Dirty full of greece prints on my white interior it was extremely difficult for them to take it off move everything inside the car did not put it back to its place we had to take it twice the first time.They didn't do anything to it | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Murat Ebesek
No respect for personal information. I’ve serviced my car here 5 years ago, they still sending me the bills and information of the next owner to my email even though I’ve probably sent 25 emails asking them to remove my personal information from their system of a car i dont own. Be careful giving your information | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Alexandra Hensley
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10/26/2025 12:00:00 AM | Google
★★★★★ Ben
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9/26/2025 12:00:00 AM | Google
★★★★★ Avner Gereboff
No nonsense purchase! Strongly recommend this dealer. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Hugh McLarnon
Sales & Service just keep getting better. Thank you for exceptional performance. My only suggestion would be to add more efficiency into the sales process from when the customer enters the store & sale completed. ?? | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Laura M
Everyone on the team was helpful and made the experience at the car dealership pleasant. James/Jimmy was great to work with and went out of his way for us. Thanks! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Valentina Rios
On 8/23 I had to take my suv for an unexpected mechanical problem. Not only the lady who answered the phone that day provided me a great customer service but helped me into getting my car serviced. As I arrived to the service area Spencer as well provided me with an excellent service and made my problem more at ease. I really felt l | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Rebeca Ruelas
Amazing experience at VW Cerritos!! I came in on a very short notice and prior to the store closing but James and his team prioritized my urgent need and were still able to service my vehicle with no hesitation. Will definitely be coming back for future services. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Brooke Findley
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9/26/2025 12:00:00 AM | Google
★★★★★ Eddy Gordian
Great experience | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Hollie Cookson
I had such a great experience leasing a car from Volkswagen McKenna cars! John Apodaca was lovely to communicate with. We had a barrier with our trade in value and he was still able to give us a deal. We are very happy we our new Tiguan. I recommend coming to this location and communicating either John Apodaca! | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Greg Bergman
The Service department doesn't care about appointments, taking the first person to speak up. The service department is also non-ADA compliant with no ramp up the curb to the entrance with cars parked next to the curb. Not an easy task for someone with a walker. | Read Full Review
9/26/2025 12:00:00 AM | Google
★★★★★ Rafael Olvera
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9/26/2025 12:00:00 AM | Google
★★★★★ Blanca Chavez
Just had a great buying experience here with none other than John Apodaca. He is kind, personable, and went above and beyond to make sure I was happy with my purchase! | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Delia R C
Very helpful and nice service | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Megan Pino
I can not say enough about this dealership. I am a super busy single mom and when something is wrong with our car (which we love so much) the stress level goes through the roof. Spencer has shown so much kindness and just gone above and beyond on so many occasions. My “check oil level” light goes on and I call them and they just tell | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Valery Vallejos
I went there about a week ago and I met one of the salesman and he was very nice, but I just didn’t have time to go through the whole process so I tried to find him and I ended up finding him because of the great reviews that he had on here and his name is John Apodaca. So I went in this weekend and man what an experience you know Jo | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Ed Gerchik
Thank you Eddie Del Angel for the exceptional service I received at McKenna Volkswagen!. From our first conversation to the final handshake, your professionalism, honesty, and dedication made the entire process stress-free.I truly appreciate the effort you put into securing me such a great deal. Also, many thanks to John Apodaca for | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ Canan Lau
??I had an amazing experience at Cerritos Volkswagen thanks to Tam N.! My car alerted me about low air pressure, and I stopped by their service center. Tam immediately took care of everything within minutes, explained the issue, and ensured I was safely on my way. Such friendly and efficient service! Highly recommend! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Juan Carlos Parada
Exelente | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Deborah Ross
My sales person was John Apodaca and he was very professional and he was able to get me the car I wanted at the price I wanted with no problems. I appreciate John for doing exactly what he said. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Stephanie Martinez
I had a great experience here at McKenna Vw Cerritos. Hassan was friendly, helpful, and not pushy at all. They answered all my questions and made the process easy from start to finish. I’m really happy with my new car and would definitely recommend this dealership to anyone looking to buy! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Cyrone Rogers
Excellent customer service and welcoming environment. Process was smooth and easy. Everyone from the salesman (Rob) to the finance manager (Ericah) was friendly and took time to explain everything. Definitely will be recommending family and friends to McKenna Volkswagen because of them. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Tina Cruz
Great customer service! Service was great. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Francis Anthony Roman
excellent customer service, knowledgeable staff, a smooth sales process. The sales team was incredibly helpful and patient, guiding me through the options without any pressure," | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Danny Araujo
Doing everything great | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Matthew stowells
Most seamless and enjoyable car buying experience I’ve ever had! | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Clayton Schoeny
It was great working with Nelson to lease a 2025 VW ID.4. The terms were exact as previously agreed upon and I was in and out in just a couple of hours without any additional sales or pressure. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Minna
I have a Volvo XC60 and when I was driving on freeway this afternoon, the car gave the message like „ coolant level is low and shut off engine“. Called AAA and got the car towed to car repair shop. The place could not do it today or fix it. I ended up having car brought to the nearest Volvo which is Cerritos Volvo. They did inform me | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ zhiyue chen
?????????? I recently had a fantastic car-buying experience at McKenna Volkswagen, and I want to give a special thanks to Jimmy and his manager Darrel Clay. From the very beginning, Jimmy was professional, honest, and incredibly helpful. He took the time to understand my needs as a rideshare driver and provided practical advice without a | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Andrea M
My experience has been great so far. They tried their best to make a deal that would benefit my family definitely would recommend | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Keisha Harper
My experience with Cerritos VW was great. JP, Darrell and Eddie made sure my experience was wonderful. | Read Full Review
7/26/2025 12:00:00 AM | Google
★★★★★ Crystal Cardoza
My husband and I were in search of a nicely used car and looked everywhere, some friends raved about their Volks Wagon so we decoy to get them out and we found exactly what we were looking for and the price fit our budget. John Apodaca is amazing!! He was very kind and worked with us. Absolutely recommend and I highly recommend John! | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Lauren
Service from start to finish was quick and friendly. No issues having my questions answered! Tyler was super nice and everyone was willing to help going in :) def my go to VW from now on. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Maria Carmen
Excellent customer service thank you for everything and helping us get another vehicle thank you Robert and erika really recommend | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Erin Unger
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6/26/2025 12:00:00 AM | Google
★★★★★ Chris Cadarette
Overall decent experience. However, the door handle cap fell off within the first couple months owning the car and dealership says that’s not covered under Warrenty. Won’t likely buy from VW in near future for my daughter’s car. | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Martin Jimenez
Paíd top dollar $$$for maintenance on my Volvo .. was Not done correctly was not even completed yet I got a call from service that Veh was ready!! Sad. ?? I’m back today raising hell ???????? | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Naomi Turner
I am absolutely floored at the CLEAR as day discriminatory practices this dealership has. FIRSTLY, it took for me to go inside the dealership to even get acknowledgment when I was outside browsing for about 5 minutes. Secondly, o shared with the salesman John I’m here with an approval from my credit union, I’m not interested in finan | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Teresa Mendez
Don't go to this location. They don't help with any repairs and they miss treat you. I was told by the manager the car didn't work because I didn't own an iPhone. I purchased a new car and they were aware the car had issues and even after taking the car in 14 times. They actually scratched the dashboard and never fixed it. They even | Read Full Review
6/26/2025 12:00:00 AM | Google
★★★★★ Gabriel Garcia
Just walked in and greeted by jimmy and was shown a good variety of cars until we found the right one. Sales manager Shane was a HUGE help, was very patient and very respectful. | Read Full Review
5/26/2025 12:00:00 AM | Google
★★★★★ Darryl Johnson
Ask for John!!! John Apodaca. A great guy with a great team behind him. You come as a customer and leave as a client. Very transparent throughout the process and they do everything in their power to have you leave happy. A very welcoming environment and John will for sure help you get the job done and at the very least point you in t | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Rodolfo Moreno
I Had such a wonderful experience at McKenna dealership The staff was very friendly and very knowledgeable and my sales representative Francisco was awesome he helped me all the way through with the best deal ever and his supervisor was awesome also I’m so Happy it was a great experience I’m in love with my new car my second Jetta If | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Sara Becker
Got a great deal and nice service when purchasing my new Volkswagen Jetta! Can’t wait to drive my new car | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ artak sargsyan
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4/26/2025 12:00:00 AM | Google
★★★★★ rudy suarez
Con Nguyen was amazing and extremely professional. Walked me through the particulars of the service and answered every question with his knowledgeable expertise. I highly recommend Volvo Cerritos. | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Ashley Trujillo
Darell sales manager was great as well as Eddie. Thank you guys. | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Ailien
Service isn't that great.. not communicative..had to call several times to get an update. | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Ryan Hultner
This dealership has terrible customer service.Octavio Aguirre Is unresponsive and owes me 6200 dollars for a refund on the extended warranty that I cancelled after reading the reviews on how big of a scam it was. Six weeks seems pretty ridiculous to process a refund but I accepted that it’s now been 9 weeks and I’m out my money and I | Read Full Review
4/26/2025 12:00:00 AM | Google

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