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Chico Volkswagen

★★★★★(89)read reviews

902 Main St, Chico, CA 95928

(530) 513-6516 Ask About Our Service Specials!

Service Offers

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September Bonus

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$10 Off Genuine VW Pollen Filter/Engine Air Filter⁵Click Here for Details

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$10 Off Front Wiper Blade Replacement³Click Here for Details

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$10 Off Genuine VW Brake Pad Replacement Per Axle⁹Click Here for Details

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$119.95 Oil and Filter Service¹Click Here for Details

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$10 Off Four-Wheel Alignment⁷ with Purchase of Four Eligible TiresClick Here for Details

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$10 Off Genuine VW Battery and Installation¹¹Click Here for Details

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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VW2023 at checkout.Click for details

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Tire Special

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VW Service Credit Card Click for details

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Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.23 and 09.30.23.

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Enjoy SiriusXM in your vehicle!Click for Details

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Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

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Business Hours

Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: ClosedSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Chico Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Jesus Rodriguez
Great communicating status of vehicle inspection, service and time estimate for pick up. | Read Full Review
9/16/2023 12:00:00 AM | Google
★★★★★ Doug Patterson (Doug)
It shouldn’t take close to 2 hrs for an oil change. The video of problems, which includes a cabin filter and tire issue was sent to the wrong phone number even though I gave my cell number to my service tech. This prevented me from approving other repairs. 3 of the 4 valve stem covers were not screwed on. I could turn each one 3-4 | Read Full Review
9/15/2023 12:00:00 AM | Google
★★★★★ Richard Price
The interactions with service and sales staff was outstanding. I would like to see VW in the future move to the "Tesla" online buying and leasing model. | Read Full Review
9/5/2023 12:00:00 AM | Google
★★★★★ fernando gonzalez
Steve and all the Staff make a really nice experience to buy a car. Best rate interest. Patient and Great Service on the service department. Everithing on time. | Read Full Review
9/2/2023 12:00:00 AM | Google
★★★★★ Dan Morrow
It should not take three hours to change the oil and brake fluid in my car while I wait. After Caleb told me the car would be done in less than two hours, he then called me at an hour and 50 minutes, (I was just around the corner in the waiting area) and said it should be done in about 20 minutes. An hour and 15 minutes later i went | Read Full Review
8/31/2023 12:00:00 AM | Google
★★★★★ julian lun
Overall very friendly. | Read Full Review
8/27/2023 12:00:00 AM | Google
★★★★★ Tino Dilla
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8/23/2023 12:00:00 AM | Google
★★★★★ Patrick Berry
I love that the folks working on my car love my car (or at least that model of car) as much as I do. | Read Full Review
8/10/2023 12:00:00 AM | Google
★★★★★ Don Krysakowski
Chico VW has been absolutely outstanding in servicing every VW I have ever owned, and this service call was no exception. | Read Full Review
8/9/2023 12:00:00 AM | Google
★★★★★ Safiyah Iqbal
The only reason for rating lower was 2 things- 1. I had to call at nearly 5 pm to see what was going on with my car. I wasn’t called after it was looked at. I wasn’t told about the two filter changes that they suggested until after I called and had to approve online after 5:30pm. 2. I didn’t receive any alerts from my car about being | Read Full Review
8/6/2023 12:00:00 AM | Google
★★★★★ greg Hoppes
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8/3/2023 12:00:00 AM | Google
★★★★★ Isaiah Anderson
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8/2/2023 12:00:00 AM | Google
★★★★★ Nadine Johnson
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7/18/2023 12:00:00 AM | Google
★★★★★ Crystal Kolos
Steve and Caleb were amazing at usual. Very professional and knowledgeable | Read Full Review
7/16/2023 12:00:00 AM | Google
★★★★★ Andrew Barry
Service staff, especially Steve, is always friendly, patient and helpful. | Read Full Review
7/1/2023 12:00:00 AM | Google
★★★★★ Renee Walker
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6/30/2023 12:00:00 AM | Google
★★★★★ CJ Keller
Car was brought in for an electrical system diagnostic after just having the battery replaced at the dealership in Sacramento. On completion of the the assessment, they confidently recommended and completed an alternator replacement, which did not fix the problem at all. I called in to see if they'd take some responsibility for the | Read Full Review
6/25/2023 12:00:00 AM | Google
★★★★★ Tonya Clark
Nick, Steve, and Nate are outstanding!! | Read Full Review
6/23/2023 12:00:00 AM | Google
★★★★★ Chris Hartman
Great communication throughout the entire process, from dropping the vehicle off, to receiving texts at key points, to picking up the car. | Read Full Review
6/22/2023 12:00:00 AM | Google
★★★★★ Christine Spitzer
I was seen at the appointed time and the service was done in a timely manner. The checkin and check out was easy and the tech was friendly and helpful. Also my car was washed! | Read Full Review
6/20/2023 12:00:00 AM | Google
★★★★★ Jody Richards
I have not had a good experience with chico Volkswagen since my first purchase around 2013. From the purchase of my atlas to the servicing almost every visit has been an issue from bait and switch to leaving cap off oil to changing up my scheduled apt to add additional services (for an additional 1 1/2 ) and if I didn’t add the addi | Read Full Review
6/19/2023 12:00:00 AM | Google
★★★★★ Chris Roberts
Would not recommend bringing your car here. The service manager Barry will keep you waiting for answers for days without responding. Had an issue with my warranty that Jesse and Barry left me hanging since last week, they were supposed to contact corporate to address my concerns and instead delayed for days without doing anything or | Read Full Review
6/14/2023 12:00:00 AM | Google
★★★★★ Norcalben
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6/11/2023 12:00:00 AM | Google
★★★★★ Dave Glover
Communication to me from sales - kept me in the loop of all activities and steps along the way of my reservation to eventual sale. Nick continues to help by answering questions and is responsive even though I have already purchased my vehicle from Chico vw. Other dealerships do not do that. | Read Full Review
6/11/2023 12:00:00 AM | Google
★★★★★ Pablo Fischetti
Better communication is needed for the amount of time so that customer can be informed on alternatives. Inform the customer if car is not being cleaned, especially if customer has detail package. | Read Full Review
6/8/2023 12:00:00 AM | Google
★★★★★ Tiffany Hildebrand
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6/5/2023 12:00:00 AM | Google
★★★★★ Isaiah Salaices
The vehicle was very clean upon pickup! I could tell the detailer took pride in their work, the car looked better than when I bought it over 1yr ago. Staff at the facility is all pretty friendly and seem genuine | Read Full Review
6/5/2023 12:00:00 AM | Google
★★★★★ Debbie Rookard
Always friendly and extremely helpful to my situation. | Read Full Review
6/3/2023 12:00:00 AM | Google
★★★★★ Cory Iler
Don't do it. Don't do it. Don't even let them smell that you want to buy something. I went into this place about 5 years ago and was somewhat close to buying. Changed my mind and bought a car somewhere else. Guess what, five years later and dozens of unsubscribe requests I am still getting bombarded with spammy emails from them. Noth | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Gina Santisteven
For my 1st time using VW Chico I had a wonderful experience. The service department was wonderful | Read Full Review
5/13/2023 12:00:00 AM | Google
★★★★★ Peter Wolk
Bree was excellent salesperson wout beimg overbearing or pushy. Very pleasant and informative. | Read Full Review
5/9/2023 12:00:00 AM | Google
★★★★★ Lynnette Ristine
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5/8/2023 12:00:00 AM | Google
★★★★★ Robert Shadley Jr
They do great customer service and get the job done | Read Full Review
5/6/2023 12:00:00 AM | Google
★★★★★ Elizabeth Hirsch
my experience is great and I would definitely recommend others to your service. Thanks for your hard work. | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ Jimmy Hamilton
Had a four wheel alignment performed on my 2017 jetta. i was not given a spec sheet for this task that was done on my veh. This little piece of paper with detailed information about the alignment numbers is very important to me. When i ask about the paper work (spec sheet} i was told the alignment printer cartridge was out of toner | Read Full Review
5/4/2023 12:00:00 AM | Google
★★★★★ IAM THE WATER ThewaterRocks (POSI ROCK CHANNEL)
Great place to go | Read Full Review
5/2/2023 12:00:00 AM | Google
★★★★★ JIM FIERCE
They whole staff was friendly. They scheduled my car for a 60K service & a Service Rep. called back to schedule the recall appointment. When my normal service rep saw my car was coming in he called me and ask if they could have the car for a couple more day to do the recall now. I said yes and he set me up with a loaner. | Read Full Review
4/30/2023 12:00:00 AM | Google
★★★★★ Alexander Ryll
The detail staff did an amazing job on my Jetta. The attention to detail was impeccable. | Read Full Review
4/27/2023 12:00:00 AM | Google
★★★★★ Cindy Sandhagen
Bree was great and I enjoyed meeting her and having her work with me on my "new to me" VW. | Read Full Review
4/26/2023 12:00:00 AM | Google
★★★★★ Durham Dolphins Swim Team
First of all I love my VW Atlas, and also loved the customer service when I bought my car. Hands down the best! I went in for my 6 month detail and leather treatment, that I paid extra for. The outside of my car was washed very nicely. The inside front seat were clean somewhat. The back seats and trunk area were never touch. Sti | Read Full Review
4/20/2023 12:00:00 AM | Google
★★★★★ Crystal Davenport
I was so impressed with the level of service and how friendly all employees I encountered were. After dealing with a long term issue on my previous (ford) vehicle, I feel so relived to have my car under the car of a dealership that and manufacture that backs up their cars. | Read Full Review
4/7/2023 12:00:00 AM | Google
★★★★★ Amber Durfee
The team did an excellent job at taking my car in on short notice. They reached out with status updates and assisted us in any way we needed. They completed the work on my car and did an excellent job. I appreciate them staying late to make sure everything was in great shape, since we had to drive an additional 3 hours home. Overall | Read Full Review
3/28/2023 12:00:00 AM | Google
★★★★★ Joe Krulder
The 20,000 mile routine inspection came due on my ID 4. I was told that it would take two hours. It took 2 1/2. Further, I drove this vehicle away without being able to connect to my Apple CarPlay. Return to the dealership where it took another half an hour for personnel to figure it out. | Read Full Review
3/28/2023 12:00:00 AM | Google
★★★★★ Kenneth Johnson
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3/26/2023 12:00:00 AM | Google
★★★★★ Chadtham Tenney
I like the fact that Chico VW/Mazda service technicians do a thorough multi point inspection during the service and they film the video n send it to the vehicle owner….perfect | Read Full Review
3/11/2023 12:00:00 AM | Google
★★★★★ Sarah Beaver
Absolutely love my new Taos!! | Read Full Review
3/11/2023 12:00:00 AM | Google
★★★★★ Anita Gregory
Steve Duncan is the BEST! | Read Full Review
3/7/2023 12:00:00 AM | Google
★★★★★ Jan Haskell
| Read Full Review
2/25/2023 12:00:00 AM | Google
★★★★★ Elizabeth Newman Kuiper
Friendly staff, timely completion of appointment | Read Full Review
2/20/2023 12:00:00 AM | Google
★★★★★ J. Rabbit
Friendly people . Helped a lot even tho we left without a car | Read Full Review
2/19/2023 12:00:00 AM | Google
★★★★★ Shelby Thomas
Josh was very helpful and patient. Everyone was very nice and I left very satisfied with the car I got. | Read Full Review
2/9/2023 12:00:00 AM | Google
★★★★★ kristapor thomassian
Brea and Elizabeth were excellent and extremely professional | Read Full Review
2/7/2023 12:00:00 AM | Google
★★★★★ Madison Pickering
I have been bringing my car into Steve for the past 3 years and I trust it with no one else! He always remembers me by name every time i’ve come in over the years great customer service! There has never been a time I have been disappointed with my service. He is so nice and extremely helpful to keep up with my car maintenance, being | Read Full Review
2/4/2023 12:00:00 AM | Google
★★★★★ danielle costa
I had an amazing experience, all the staff made sure i was taken care of. From Elizabeth in sales to Steve in service. I dont have one complaint. 10 out of 10 | Read Full Review
2/4/2023 12:00:00 AM | Google
★★★★★ Amanda Anderson
You guys did a good job for the butler cleaning. But they didn't wipe the back window inside very well. Very nice and clean inside and out. ?? | Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Heidi Jacobson
Terrible customer service in the parts and service section. They do not disclose their exorbitant prices up front, but instead hit you with fees on the back side. Rude and useless help. After having warranty work done, our key fob no longer worked. Instead of addressing the issue, they wanted to charge us $200 to diagnose the problem | Read Full Review
2/3/2023 12:00:00 AM | Google
★★★★★ Scott Allred
I received excellent service. | Read Full Review
1/23/2023 12:00:00 AM | Google
★★★★★ JT Abbott
Quick, easy, and everything was done correctly | Read Full Review
1/23/2023 12:00:00 AM | Google
★★★★★ Loretta Erickson
I was in a terrible situation with my tire & well key missing for tires. They solved my problem, & honest. Steve was really ?? helpful and honest. | Read Full Review
1/19/2023 12:00:00 AM | Google
★★★★★ DAN KALENDER SR
Busy and short handed and got work done asap. | Read Full Review
1/18/2023 12:00:00 AM | Google
★★★★★ Nancy Thompson
only one thing I would suggest that without being asked, DC charge the battery! what a pleasant surprise it would be for the customer to pick up the car and discover a full battery! your cost would be well worth the customer satisfaction! | Read Full Review
1/14/2023 12:00:00 AM | Google
★★★★★ Elisa Gomez
My daughter wanted to trade in her car and get into an suv. After running credit, She drove over 30 minutes to the dealer. I could not go with her, so she went alone. They appraised her car and told us that values on trade ins are very low right now. And told me over the phone that the car turned off on them when they tested it out, | Read Full Review
1/14/2023 12:00:00 AM | Google
★★★★★ Anthony Arroyo
Elizabeth is awesome go see her for a great experience!!! | Read Full Review
1/12/2023 12:00:00 AM | Google
★★★★★ Norman Whittum
| Read Full Review
12/30/2022 12:00:00 AM | Google
★★★★★ Bill L'Huillier
Steve, Benton, and I believe his name was Nick were top notch! Every dealership should have a team like this. | Read Full Review
12/24/2022 12:00:00 AM | Google
★★★★★ Rose Davis
I brought my car in Tuesday at 2:30, with instructions to rotate and balance tires along with the needed service. I called at 8:00 Wednesday morning to confirm instructions to rotate and balance the wheels. At 1:00 on Wednesday my car still wasn't done. I finally got my car after 3:00 Wed. I asked the person checking me out how | Read Full Review
12/20/2022 12:00:00 AM | Google
★★★★★ Nichole Rad
The exam is awesome and accommodating! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Maria Powell
Best car-buying experience we've ever had! Bree was amazing. Throughout the process she was responsive and understanding. She answered all our questions and helped us get what we needed. We live 3 hours from Chico and won't hesitate to come back for the friendly service! | Read Full Review
12/19/2022 12:00:00 AM | Google
★★★★★ Ethan Ittner
The attention to customer service in helping me streamline a solution to my problem was seamless. | Read Full Review
12/15/2022 12:00:00 AM | Google
★★★★★ Julie Kennedy
Friendly staff. Loved the video that was sent to me afterwards telling me that my car was in good shape, tires just needed a little air, which they took care of. Thank you! | Read Full Review
12/10/2022 12:00:00 AM | Google
★★★★★ Tracey McEckron
Everything is very easy - scheduling, drop off, explanation/communication, pick up. | Read Full Review
12/5/2022 12:00:00 AM | Google
★★★★★ Nicholas Rollo
I want to thank Steve in the Service Dept. at Chico VW for his prompt and knowledgeable assistance with our Atlas. We were on a road trip from out of state and had a red warning light pop up and he got us in to see the vehicle right away and knew just how to get the issue fixed. Steve thanks for your help! | Read Full Review
11/18/2022 12:00:00 AM | Google
★★★★★ Chico Bob
Steve, the service consultant at Chico Volkswagen, has done as much as he can to have the technicians diagnose and repair the problems with my car. He is polite and seems genuinely concerned about my problems with the vehicle. | Read Full Review
11/15/2022 12:00:00 AM | Google
★★★★★ Jeffrey Evans
My vehicle was ready when they said it would be and the little extras I asked for were addressed | Read Full Review
11/14/2022 12:00:00 AM | Google
★★★★★ cathy rayden
The technician I was assigned to was at lunch when I arrived for my appointment. Seems weird that he would leave when he had a scheduled appointment. My estimate was $180 and the bill was over $550! | Read Full Review
11/9/2022 12:00:00 AM | Google
★★★★★ Andras Schmidt
See I e .an Steve was great very friendly and accommodating. Mechanic forgot to put the red positive therminal cover on my new battery. Put the negative on but not the positive. I have to call them to send it to me...pain! | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ stephen duncan
Steve’s awesome! I really like taking my car into vw. The staff is knowledgeable and know how to get things done. | Read Full Review
11/7/2022 12:00:00 AM | Google
★★★★★ Mark Geist
An oil change took 2 hours and 30 minutes to complete, is this normal? Hope not. | Read Full Review
11/7/2022 12:00:00 AM | Google
★★★★★ Nicole Ramirez
Friendly and no hassle service. Fast turn around , under 2.5 hrs. | Read Full Review
11/5/2022 12:00:00 AM | Google
★★★★★ Peter Schmitz
Terrible service no communications. Wife had to drive from Redding 3 days in a row 175 miles round trip each. No updates. Broke several BAR and MAP regulations. Over charged Volkswagen 2 days on rental bill. Have paperwork never supplied copies of work performed. Left several messages asking to speak with a manager. Never received a | Read Full Review
11/2/2022 12:00:00 AM | Google
★★★★★ Skyler Vanderwell
I am super pleased with the customer service in getting the car and the deal that I was looking for! My salesperson Nick was a rockstar and really fought to get me the deal that best suited me! I CANNOT WAIT TO TAKE DELIVERY OF MY NEW GTI! THANKS CHICO VW!! | Read Full Review
10/27/2022 12:00:00 AM | Google
★★★★★ C Crowe
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10/15/2022 12:00:00 AM | Google
★★★★★ Sarah Kendall
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10/6/2022 12:00:00 AM | Google
★★★★★ Heather Harper
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10/5/2022 12:00:00 AM | Google
★★★★★ Stefanie Knoch Jacobson
Elizabeth was helpful, friendly and attentive. I appreciated the low stress environment. Paperwork was easy. The whole experience was comfortable and just what I wanted. | Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ Michaela Conover
Your guys are so good, I traded in the Atlas and bought a Tiguan, LOLOL | Read Full Review
10/3/2022 12:00:00 AM | Google
★★★★★ Teresa Seward
I bought my great 2015 convertible club Mazda mx-5 there and what a great, informative, reasonably priced place to find a new to me car! I call it my karmic car, cuz it causes a lot of jealousy! Lol. Not what I bought it for of course...hehe. I went back for my car Butler service wax and detailing and wheel alignment yesterday. Price | Read Full Review
9/29/2022 12:00:00 AM | Google
★★★★★ Robert Sorensen
Always friendly and knowledgeable. Great cars and a great dealership. | Read Full Review
9/26/2022 12:00:00 AM | Google
★★★★★ Lori Metcalf
Chico VW service department is always great. I've been doing business with them for 20 years. | Read Full Review
9/26/2022 12:00:00 AM | Google

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