View Current Oil Change Specials at Herman Cook Volkswagen, Inc. Today

★★★★★ Maya L,mGracy

I had an absolutely amazing experience here! Annie helped me throughout the entire process, and she was seriously amazing. She made everything easy and stress-free, and I really appreciated how transparent everyone was throughout the process. I never felt pressured to add anything extra to my car or make a decision I wasn't comfortab | Read Full Review

9/5/2026 12:00:00 AM | Google

★★★★★ Aidan Chan

The first time I went here they were great I got an oil change. Super respectful and kind people. They still are kind people and I came back because I enjoyed the service. I had white smoke and they kept telling me it was condensation in my car but it wasn't. I brought somewhere else and it got fixed as leaking valve seals. I hope to | Read Full Review

9/1/2026 12:00:00 AM | Google

★★★★★ shakaangie

Everyone is always very helpful and courteous. Thorough and knowledgeable. Great customer service. thank you | Read Full Review

8/29/2026 12:00:00 AM | Cars.com

★★★★★ pamperry2013

I’ve driven Volkswagens most of my life. Herman Cook VW is by far the best service department I’ve experienced. Alan and Ricardo are friendly and knowledgeable. They keep me posted on the progress of the service appointment. Highly recommend. | Read Full Review

8/28/2026 12:00:00 AM | Cars.com

★★★★★ TA.KATHLEEN

Transparent pricing, no-pressure sales tactics, works with you to purchase the car. Try not to finalize the deal too close to closing so that Finance can go home | Read Full Review

8/21/2026 12:00:00 AM | Cars.com

★★★★★ Andrew Hull

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8/20/2026 12:00:00 AM | Google

★★★★★ Savelii Countries

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8/17/2026 12:00:00 AM | Google

★★★★★ Heather Vega

Best car buying experience we ever had hands down. Annie made it quick and painless. Thanks guys | Read Full Review

8/16/2026 12:00:00 AM | Google

★★★★★ sgonnerm

I would not take my car anywhere else. They do great work and are HONEST. The company is closed on Sundays for their employees to enjoy the day with their families. They are flexible (I needed to change my appointment time) and friendly. The location is great too because one can walk to restaurants and all types of businesses. My car | Read Full Review

8/8/2026 12:00:00 AM | Cars.com

★★★★★ wwil104

Always a pleasure to work with Herman Cook VW, both in sales and service. Shoutout to Annie in sales and the entire service department for always providing exceptional and efficient customer service! | Read Full Review

8/5/2026 12:00:00 AM | Cars.com

★★★★★ campbell.victoria1

I would prefer to be able to select the Service person that assists me. . The service itself is great. | Read Full Review

8/5/2026 12:00:00 AM | Cars.com

★★★★★ Ellen

They have the best service team! Friendly, helpful and are always very professional. They even help me out with coupons! | Read Full Review

8/1/2026 12:00:00 AM | Cars.com

★★★★★ Sarah Garcia

I just got an ID Buzz from Hermann Cook, and it was a great experience. Bill Kwait let me check out the vehicles before the sales area was open because I was in the area, and Annie McPherson was a joy to work with. Alfredo Alonso in finance was also incredibly personable. It was a great experience, and I look forward to working wi | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Ali S

I've never had this issue with any dealership until now. Parts employee refused to give me the part number For a car I was getting work done on. I was trying to see if they were charging me the right price. This dealership is a joke. I asked for a manager and he refused to get me over and hung up the phone on me | Read Full Review

7/27/2026 12:00:00 AM | Google

★★★★★ Marta

Professional, wise in all things VW, fast, efficient service with a smile every time you go, and they also find for you what you forgot to mention that you needed to be done. VWs keep going with Herman Cook. | Read Full Review

7/15/2026 12:00:00 AM | Cars.com

★★★★★ ZooKeeper

Each time I need to take in my car for service , the staff is not only helpful but also informative. They go above and beyond, which is why I skip the VW dealership that is close to my home and drive farther to make appointments at Herman cook.. | Read Full Review

7/11/2026 12:00:00 AM | Cars.com

★★★★★ humelaker

I’ve been coming to Herman Cook VW for over 4 years. Alan and Ricardo in the service department are very helpful and friendly. I definitely recommend Herman Cook. | Read Full Review

7/10/2026 12:00:00 AM | Cars.com

★★★★★ Emilie.Giolzetti

Ricardo is so helpful and knowledgeable! I have been going there for years, thank you VW Encinitas. | Read Full Review

7/8/2026 12:00:00 AM | Cars.com

★★★★★ Tom Davis

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7/7/2026 12:00:00 AM | Google

★★★★★ Suliana Raygoza

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7/7/2026 12:00:00 AM | Google

★★★★★ DR.SENTZ

The EPC light came on while we were on the freeway. I drove on to Herman Cook VW and Mr. Sanchez took our car in right away to analyze the issue. Turned out to be a “one time misfire”. Has not re-occured since. We were very grateful they got on it quick and there was no charge. We will come back to Herman Cook VW when we need service | Read Full Review

7/6/2026 12:00:00 AM | Cars.com

★★★★★ WOLFFECAPITAL

Excellent customer service, Renato was extremely welcoming, knowledgeable, and professional. He is a valued asset to the dealership, and made the entire process a enjoyable one I would also like to thank Carlo, who originally reached out to me about the vehicle, on his welcoming and prompt service. All in all I can't say enough great | Read Full Review

7/1/2026 12:00:00 AM | Cars.com

★★★★★ Mariela

Since my car has less than 20,000 miles I feel like this should’ve been under warranty. | Read Full Review

6/29/2026 12:00:00 AM | Cars.com

★★★★★ SKEVERETT

Always a great Customer Service. Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook. | Read Full Review

6/29/2026 12:00:00 AM | Cars.com

★★★★★ NBERLINGUETTE

Alan has been the most helpful with my 2 cars both in service and repairs | Read Full Review

6/29/2026 12:00:00 AM | Cars.com

★★★★★ FOX.J.RUSSELL

The Service Dept is always taking care of business, my 2015 TDI Passat runs better every time I get it back from being serviced have i | Read Full Review

6/28/2026 12:00:00 AM | Cars.com

★★★★★ Zach Peters

Really disappointing experience. Bait and switch, pricing is not transparent, add ons that can be removed etc. Went to Cook to stay away from the big national franchises, I was wrong. | Read Full Review

6/28/2026 12:00:00 AM | Google

★★★★★ dr.nickdrnick

They seem to care about my satisfaction. They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge me for a rental but other than that they are very good to deal with | Read Full Review

6/25/2026 12:00:00 AM | Cars.com

★★★★★ Aj

This is my go-to place anytime something goes wrong with my car! Ricardo and Allen and all the folks at Herman-Cook always take such good care of everyone that comes in. | Read Full Review

6/23/2026 12:00:00 AM | Cars.com

★★★★★ rahulprajapati1223

Ricardo was very welcoming, helpful and gave us very good service from the moment we arrived and the time we left. He truly went above and beyond. This was my 1st visit and I will be a returning customer mainly due to Ricardo’s customer service!! | Read Full Review

6/23/2026 12:00:00 AM | Cars.com

★★★★★ E H

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6/23/2026 12:00:00 AM | Google

★★★★★ David Ramirez

Jesus made everything smooth no hassle made me feel comfortable the whole Herman Cook team was exceptional I really recommend them! | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ ADRAMIREZ68

It was a great experience friendly salespeople and eager to make my buying experience as easy and enjoyable as possible.. | Read Full Review

6/22/2026 12:00:00 AM | Cars.com

★★★★★ erinroland

They were quick and friendly to work with and we didn’t feel like they were trying to cheat us on the prices. | Read Full Review

6/19/2026 12:00:00 AM | Cars.com

★★★★★ Bill Kor

Unlike other dealerships, I was invited inside by Ricardo and informed me on the whole process. His technician found a small leak at the turbo air pipe and cleaned it as part of my 10,000 mile checkup. Will schedule a follow-up visit in a couple of weeks to verify that cleaning resolved my problem. | Read Full Review

6/19/2026 12:00:00 AM | Cars.com

★★★★★ Eugene

Totally bizarre experience... made an appointment for tire balancing ... walked in... service advisor who is about 100 years old (i'm not saying it in a demeaning way - it is awesome that he still works at that age!) then asked me why did I not go back to discount tire who initially i purchased tires from since they will do it for fr | Read Full Review

6/19/2026 12:00:00 AM | Google

★★★★★ Gaby Romero

I week ago we have a problem with our car ( mi sister and I)we make the properly appointment and the price it's really high but anyway we pay for. Unfortunately after go to pick up the car , the person who attended us neither said “ hello” or “ thank you for trust us” . I think the attention to the clients ( already around more the 3 | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ SPMARCUS

Good price, and great service, nice customer service. Keep the car clean . Waiting time is not bad. | Read Full Review

6/18/2026 12:00:00 AM | Cars.com

★★★★★ JEANETTEMAIL33

They were very helpful and worked with me on getting my car repair. I have no complaints | Read Full Review

6/17/2026 12:00:00 AM | Cars.com

★★★★★ JOENINGLEE

Curtious, Helpful knowledgeable patient good in communication understand before understood Clean office, orderly operation, professional | Read Full Review

6/16/2026 12:00:00 AM | Cars.com

★★★★★ ursula.0787

Excellent, friendly, detailed, honest, and welcoming My experience with the dealership was excellent from start to finish. The staff was friendly, welcoming, and took the time to explain everything in detail. I appreciated their honesty and transparency throughout the process, which made me feel comfortable and confident in my purcha | Read Full Review

6/14/2026 12:00:00 AM | Cars.com

★★★★★ michaeldtryon

The car got fixed this time around. Alan, the service advisor, was very nice to work with. | Read Full Review

6/12/2026 12:00:00 AM | Cars.com

★★★★★ alaw

prompt, friendly service makes all the difference nice area to wait. really like that service is included with the car. | Read Full Review

6/11/2026 12:00:00 AM | Cars.com

★★★★★ Debhelminoz

Very friendly, quality service, would by another VW just to be able to use this service department. | Read Full Review

6/9/2026 12:00:00 AM | Cars.com

★★★★★ waltersjm74

Excellent service, very quick and efficient. Very friendly staff. The staff is knowledgeable keeps you informed. | Read Full Review

6/6/2026 12:00:00 AM | Cars.com

★★★★★ bolandress

Excellent experience for the second vehicle I have purchased from this dealer and I would definitely recommend | Read Full Review

6/5/2026 12:00:00 AM | Cars.com

★★★★★ Hoppercruz

The people at Herman Cook VW are friendly, efficient and helpful. I have bought 2 vehicles with them and both experiences have been great | Read Full Review

6/5/2026 12:00:00 AM | Cars.com

★★★★★ RIZALYNFIGUEROA

Carlo and the team were great. They provided great service and helped me get the best deal possible. I’m glad I went to Cook VW! | Read Full Review

6/4/2026 12:00:00 AM | Cars.com

★★★★★ falvarezjr

I appreciated how friendly and professional the team was. They were available to answer questions and support me without being pushy. | Read Full Review

6/2/2026 12:00:00 AM | Cars.com

★★★★★ Florencio Alvarez

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6/2/2026 12:00:00 AM | Google

★★★★★ BRIANCORCORAN

Easy to reserve Service … welcoming … personable … attentive … responsive … informative … supportive … professional … effective … efficient … on schedule … vehicle returned washed! All good … highly recommended! To be commended! | Read Full Review

5/31/2026 12:00:00 AM | Cars.com

★★★★★ MILLERM5

Like the service personnel and the service I received, but am very disappointed in the 3.5% credit card charge. I will not be coming back | Read Full Review

5/31/2026 12:00:00 AM | Cars.com

★★★★★ RYNOSPORTS1

Quick, friendly service by Alan and his alerting me to a brake issue which we repaied | Read Full Review

5/29/2026 12:00:00 AM | Cars.com

★★★★★ JPADILLA2010

Very quick and friendly service at this VW location. I don’t live close but it’s worth the drive to get serviced here. | Read Full Review

5/29/2026 12:00:00 AM | Cars.com

★★★★★ Liliy Rivas

Visited Herman Cook VW on Thursday, May 28th. Had an appt. for 11:00am, Drop off went smoothly. I told Alan, my car advisor if he could call by 2:00pm to let me know what was needed because I had a Board meeting at 2:30PM. I thought 3 hours time frame for diagnosis was reasonable. No call at 2:00pm. I called, Alan was not available | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ loririnaldi19

Ricardo is so nice to work with, pleasant, polite and good about the time it takes for repairs. I always like going there because it’s efficient too. | Read Full Review

5/20/2026 12:00:00 AM | Cars.com

★★★★★ AMSCHNEIDER

I went in for service and Ricardo was great. He helped look into my issue and it was resolved quickly | Read Full Review

5/20/2026 12:00:00 AM | Cars.com

★★★★★ BIBILUJANV

The team was great, very helpful! Answered all my questions and walked me through the process! Will continue to work with Jesus and his team for all our family car needs. | Read Full Review

5/18/2026 12:00:00 AM | Cars.com

★★★★★ Scott Balderas

Great car buying experience for my moon gray 2026 GTI. Thanks Bill for the help and Ricardo for excellent service. | Read Full Review

5/17/2026 12:00:00 AM | Google

★★★★★ WNG6

Was told that I will receive a call back last week from VW Mr. Alan to pay me back the $ he kept from me when the repair was under guarantee | Read Full Review

5/17/2026 12:00:00 AM | Cars.com

★★★★★ GETGREGALLEN

Easy to make appointment. Service team got right on it. Work completed on time. When I picked up my car they had washed it! I always have my car serviced at Cook VW | Read Full Review

5/16/2026 12:00:00 AM | Cars.com

★★★★★ dohpaul

My experience with the dealership was fantastic. The Team was knowledgeable and transacted the deal in a family, friendly manner. | Read Full Review

5/15/2026 12:00:00 AM | Cars.com

★★★★★ YOLANDARUIZ65

I had an excellent experience with them they are the best always and I never going to change to another company thank you | Read Full Review

5/13/2026 12:00:00 AM | Cars.com

★★★★★ craigmwh

Alan, my service tech did an amazing job with breaking the bad news that my 2021 RTO needed a new water pump. Just slightly out of #Warranty Alan worked with his manager to get the water pump installed quickly and for a reasonable price I sincerely appreciate that and would recommend anyone to Herman Cook VW. | Read Full Review

5/11/2026 12:00:00 AM | Cars.com

★★★★★ karinlekas

Your team was wonderful! Promt service! My car was taken care of in a short period of time! | Read Full Review

5/11/2026 12:00:00 AM | Cars.com

★★★★★ rkchambers

Easy to make an appointment and always fine work performed. Here are five more words. | Read Full Review

5/11/2026 12:00:00 AM | Cars.com

★★★★★ kevin gahol

I purchased my vehicle in 2021 and still have not received a bill of sale. I’ve attempted to resolve this by calling the dealership for about an hour (8:30–9:30 AM) with a constant busy signal and no ability to reach anyone by phone. I have also been in ongoing email communication with a sales representative, but despite multiple fo | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Victor Osuna Prado

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5/10/2026 12:00:00 AM | Google

★★★★★ Bobheydet

Annie has helped me purchase a car multiple times. She is so knowledgeable, accommodating and makes the process easy! | Read Full Review

5/10/2026 12:00:00 AM | Cars.com

★★★★★ iiparraguirre

We have had a great experience all way through . .Bill was great in service. Thanks . | Read Full Review

5/9/2026 12:00:00 AM | Cars.com

★★★★★ mestrada432

Excellent service with a courteous and friendly staff. Clean well maintained property with comfortable waiting room. | Read Full Review

5/9/2026 12:00:00 AM | Cars.com

★★★★★ RITACLEARWATER

Fantastic family run dealership with great personnel and at home feel. I recommend this dealership to everybody in San Diego! | Read Full Review

5/9/2026 12:00:00 AM | Cars.com

★★★★★ Paul Dohrenwend

Amazingly easy! Great experience! | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ stevemoe48

The dealer quickly assessed my problem (without an appointment!), ordered the necessary part and quickly installed it the next day. | Read Full Review

5/7/2026 12:00:00 AM | Cars.com

★★★★★ José Manjarrés

I had an unfortunate experience here full of implicit racial bias. Even though the salesperson was honest and very clear from the beginning, this person had very little interest in selling me the vehicle I wanted. I didn't feel like I was treated as a potential buyer. It was particularly disturbing to see them surprised when they not | Read Full Review

5/7/2026 12:00:00 AM | Google

★★★★★ mike

Wifey and I enjoyed purchasing our vehicle from HC VW. Sales team was a pleasure to do business with, listened to our needs and works out a price we were comfortable with. Great help from all staff during the purchase process and vehicle pickup. Liked the fact HC VW works with local credit unions so the interest rate on loans is attr | Read Full Review

5/5/2026 12:00:00 AM | Cars.com

★★★★★ k3vkizil

This dealership, especially Ricardo are so knowledgeable of the vehicles. He always takes great care of me and the mechanics are very fast and do a superb job. Car comes out washed which is a bonus. | Read Full Review

5/4/2026 12:00:00 AM | Cars.com

★★★★★ Jackson Keeler

Annie is the best! | Read Full Review

5/4/2026 12:00:00 AM | Google

★★★★★ Awesome

Bill Kwait and finance person were excellent and very helpful in making the final decision to conclude the purchase. We will recommend to any friend without any reservations. Great dealership. | Read Full Review

5/3/2026 12:00:00 AM | Cars.com

★★★★★ Arifisher11

Eric was lovely! He was able to squeeze me in and made the process very easy! | Read Full Review

5/1/2026 12:00:00 AM | Cars.com

★★★★★ NTHAKKAR

Good communications along the way. They got all the work done in the timeframe they promised. Pricing was fair and transparent as well. | Read Full Review

5/1/2026 12:00:00 AM | Cars.com

★★★★★ JANETNEWMAN4236

Had a very good visit. I’m always have very good service when I come here that’s why I continually return. It’s a bit pricey, but it’s worth because I know they check everything thoroughly on my Volkswagen and they use Volkswagen parts. Don’t want to take a chance. | Read Full Review

5/1/2026 12:00:00 AM | Cars.com

★★★★★ Ashley Heydet

Annie at Herman Cook VW in Encinitas is the best. I just purchased my 2nd Atlas from her and she made the process and experience so easy! I highly recommend having her help you - I assure you that you’ll be in great hands! | Read Full Review

4/23/2026 12:00:00 AM | Google

★★★★★ Jake R

Negotiated in advance and walked out with exactly what I agreed to. Can’t ask for a smoother sales process. Annie was helpful with all my questions and Margot helped make the option contract I used to leave with my own financing I had brought go through smoothly. | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Jorge Castillo

exelente servicio | Read Full Review

4/18/2026 12:00:00 AM | Google

★★★★★ Pmalkon

Dropped my car via AAA and Ricardo contacted me and let me know they were on it Few hours later I received a call to come pick up the car as it was ready! Fast, efficient and friendly Nice job Ricardo! | Read Full Review

4/15/2026 12:00:00 AM | Cars.com

★★★★★ moataz abdelfattah

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4/11/2026 12:00:00 AM | Google

★★★★★ Steve

I was an out of state buyer with out of state financing, but Margo and Annie were able to pull it all together and get all the i's dotted and t's crossed. They also took care of getting the car shipped out to my house 800 miles away. A complicated sale but a good experience. . | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Udi Sahar

Avi is the best! The service is so good! | Read Full Review

4/9/2026 12:00:00 AM | Google

★★★★★ Lon Krantz

I will say in my 40+ years of buying cars this dealership went the extra mile to make my deal happen. Professional , polite and not pushy at all. I communicated exactly what I expected and the negotiation process was painless. Love my VW! | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ MNICITA

Always great, attentive, quick professional service, in some ways even better than that provided by all of the luxury dealerships. | Read Full Review

4/4/2026 12:00:00 AM | Cars.com

★★★★★ giloriol

The salesperson and manager were excellent in educating us as far as entering this realm of EV Vehicles. Just superb. | Read Full Review

4/3/2026 12:00:00 AM | Cars.com

★★★★★ EMDANIELS3

It was a great experience. The price was good and completed in less time than I expected. | Read Full Review

4/3/2026 12:00:00 AM | Cars.com

★★★★★ JACKIEV95

I had a great experience with the service team at VW Seethe. They were kind, efficient, and made the whole process very easy. Everything was handled smoothly and professionally. I really appreciate the great customer service and would definitely return. | Read Full Review

4/1/2026 12:00:00 AM | Cars.com

★★★★★ rhonda.bryan

Trust worthy, and great costumer service. I drive from clairmont, because they’re the best VW service in SD. | Read Full Review

3/31/2026 12:00:00 AM | Cars.com

★★★★★ Mary calhoun

My first visit as I just relocated from the East Coast! Extremely courteous and helpful! Thank you for excellent service. | Read Full Review

3/31/2026 12:00:00 AM | Google

★★★★★ michael.epstein1

The service was perfect, my appointment was on time and I was provided with all the necessary information before the start of the service It took about an hour to get the oil change and all required service done and the car was returned after a quick wash Thank you for a wonderful experience | Read Full Review

3/28/2026 12:00:00 AM | Cars.com

★★★★★ phikar

Excellent customer service— from staff answering phones to service and sales personnel. Also my car was fixed! | Read Full Review

3/28/2026 12:00:00 AM | Cars.com

★★★★★ brucefernandez

Great, friendly service. They kept me informed every step of the way. Good waiting area with coffee. | Read Full Review

3/28/2026 12:00:00 AM | Cars.com

★★★★★ SUSANMSALAZAR

I have heard horror stories about customer service at Auto Nation In Carlsbad. SO happy I have a VW and get service at Herman Cook as they are always outstanding in communication and services provided. My service rep Ricardo always goes above and beyond, courteous, helpful, knowledgeable and friendly! So happy to know customer servic | Read Full Review

3/27/2026 12:00:00 AM | Cars.com

★★★★★ carpediemorris

Ricardo was so terrific. So kind and courteous. I’m coming back because of him! Thank you | Read Full Review

3/27/2026 12:00:00 AM | Cars.com

★★★★★ manuel20jose

MY FRIST TIME END I LOVE DAT PLACE VERY FRIENDLY RICARDO MY ADVISOR HE IS THE BEST THANK YOU FOR YOUR HELP | Read Full Review

3/26/2026 12:00:00 AM | Cars.com

★★★★★ Norma Urrutia

Excellent customer service, stress-free process, transparent communication, and quick paperwork. Ask for Jesus López | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ pete tomaszek

Fantastic experience buying a VW Id4 with Annie Macpheson. We came in knowing exactly what we wanted and she got it done for us. Simple, no stress, great experience. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ KTMCKEAG

It’s generally easy to get an appointment and the service is typically very quick. | Read Full Review

3/20/2026 12:00:00 AM | Cars.com

★★★★★ na

I like this dealership, always use it for my vw maintenance. Ricardo Sanchez is knowledgeable and helpful. | Read Full Review

3/18/2026 12:00:00 AM | Cars.com

★★★★★ SKHAMEL

We always feel very confident our car is getting excellent & professional care. Alan, our representative is great letting us know what is needed on the check ups. | Read Full Review

3/12/2026 12:00:00 AM | Cars.com

★★★★★ Andrew Regalado

Went with my sister she paid of 6 cars already no repos pefect credit and the sales man was bill my sister asked questions about the interest rate and out the door price and bill started giving us an an attitude my sister was cash ready with proof of income but he wanted more than 5k down payment and 17% interest rate once we were le | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Jackie Baybeeh

Bad sells man Bill Very rude and unprofessional | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Shrikant Nimhan

Had a very pleasant experience during servicing. Alan the service advisor was very pleasant to work with. As per my experience unlike most VW service places in San Diego this location does not cheat and actually does the work. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Gabriela.perez7809

I have purchased over 8 cars from dealerships, and no dealership compares to the excellent customer service at Herman Cook Volkswagen. I drove over 2 hours to purchased a used vehicle and was meet with such an amazing experience, low pressure, excellent support from my salesperson Charles Webb and the Finance Manager Margo was AMAZIN | Read Full Review

3/7/2026 12:00:00 AM | Cars.com

★★★★★ Charles Wells

No high pressure sales, just confidence inspiring guidance from my service advisor. Thanks for taking such good care of my wagon. | Read Full Review

3/7/2026 12:00:00 AM | Cars.com

★★★★★ Mike

Great service, fast turnaround and excellent mechanics! Our two Volkswagens are well cared for at Cook VW! | Read Full Review

3/7/2026 12:00:00 AM | Cars.com

★★★★★ pamela.fryer

Ricardo took care of me and it was painless, quick and my car was ready in just a few hours | Read Full Review

3/7/2026 12:00:00 AM | Cars.com

★★★★★ HFUCHS34

Excelente service and in time .Also the shuttle from and to agency.The same the attention from Ricardo Sanchez?? | Read Full Review

3/6/2026 12:00:00 AM | Cars.com

★★★★★ heatherlaurenh

Service was extremely slow, lacked professionalism, poor customer service. Everyone was on their lunch break when we had an appointment scheduled. The estimate given for the time the vehicle would be ready was way over. They told me two hours and at two hours no one was available to give me an update because “everyone was at lunch”. | Read Full Review

3/3/2026 12:00:00 AM | Cars.com

★★★★★ cbennes

My favorite dealership. The service staff are Top Notch. They are people first who understand car issues are stressful for customers when they bring in their cars. They give answers with solutions and then let the customers decide the course of action. This is very unusual for other dealerships, but not here. | Read Full Review

2/28/2026 12:00:00 AM | Cars.com

★★★★★ goldenmane

I've been buying cars from Annie Macpherson at Herman Cook since 2008 & I have always been treated like I am important! | Read Full Review

2/28/2026 12:00:00 AM | Cars.com

★★★★★ richardwstreet70

I like the people at Cook VW Otherwise it is average I like the Atlas VW | Read Full Review

2/28/2026 12:00:00 AM | Cars.com

★★★★★ LARETTAS

We’ve taken our car there consistently since purchasing it and we are very pleased with the service. Honest, professional and fair. | Read Full Review

2/28/2026 12:00:00 AM | Cars.com

★★★★★ jermaine000

World class customer service from ALL of the folks @ Herman Cook, especially Bill Kwait. If you're in the market for a VW this is hands down the best place to look in North County!! ???? | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Michael

Had a great experience with Matt & Charles. Definitely recommend to buy from them | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ T

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2/25/2026 12:00:00 AM | Google

★★★★★ Ana Ituarte

Everyone at Herman Cook is awesome and caring, but mostly Jesus the manager, he is the best asset; he is intelligent, and really cares! They never sold me anything, they asked me questions about my needs and what I was looking for they accommodated me, even though I wanted a more expensive car than what I could afford and tried to m | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Jen c

I found the dealership helpful, friendly, honest and fair. I will absolutely go to again. | Read Full Review

2/24/2026 12:00:00 AM | Cars.com

★★★★★ Nancey.larkin

Ricardo Sanchez is the best. I will only work with him. Polite, fair and honest. | Read Full Review

2/24/2026 12:00:00 AM | Cars.com

★★★★★ JMAHL

Very knowledgeable, good service and expertise. I feel they have my best interests in mind. | Read Full Review

2/23/2026 12:00:00 AM | Cars.com

★★★★★ SUSTEIN

The Staff is always friendly and get my car in and out quickly! They are helpful in offering coupon discounts whenever they can. | Read Full Review

2/21/2026 12:00:00 AM | Cars.com

★★★★★ jofeve1114

Our experience with Cook VW first started with a new vehicle purchase over six years ago. We began taking that new VW and our older VW in for all regular services and repairs. We could not be happier with the care we receive to our vehicles! We also appreciate the family-run feel at Cook VW. They have always demonstrated the excellen | Read Full Review

2/20/2026 12:00:00 AM | Cars.com

★★★★★ Jack Corrao

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2/20/2026 12:00:00 AM | Google

★★★★★ jcorrao0

I was looking for a bigger car and my kids both have VWs. I test drove the Tiguan with Annie. She showed me everything in the car and I let her know I was shopping. I looked at 2 other different makes and narrowed it down to the VW and other. I let Annie know what our budget was. She worked with us and got us to the agreed amount. I | Read Full Review

2/19/2026 12:00:00 AM | Cars.com

★★★★★ Daisy Preciado

I am forever grateful for Jesus and Alfredo in helping me buy my awesome VW ID4. There you will find amazing customer service and knowledgeable experts. Jesus, Alfredo, Annie and Bill were all so welcoming and made my car buying experience smoothly. I will definitely make sure to recommend our family and friends to Herman Cook VW En | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ carmen

I made an appointment online with Annie and let her know I was only there to do a test drive at that time. I am looking for an SUV, as my convertible doesn't house baby car seats. Anyways, I'm in the early stages of picking a car, but she took the time to show me the cars and the differences. I appreciated that and not being tied int | Read Full Review

2/17/2026 12:00:00 AM | Cars.com

★★★★★ zayde matus

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2/16/2026 12:00:00 AM | Google

★★★★★ dana26

Ricardo always makes me feel like a friend and valued client! My car was done earlier than estimated and the cost was as quoted. It would be nice if the lobby had an upgrade. It's not comfortable to wait in. The tiny single use plastic bottles of water were a bummer too. | Read Full Review

2/14/2026 12:00:00 AM | Cars.com

★★★★★ jdavidvance

Herman Cook VW Service performed an oil change and a noise diagnosis on my 2020 GTI. Excellent service: fast, with very good communication. Highly recommended! | Read Full Review

2/14/2026 12:00:00 AM | Cars.com

★★★★★ LEAPANNIE

Always feel welcome and very efficient. Family owned dealership and they treat you like a person not a number. | Read Full Review

2/13/2026 12:00:00 AM | Cars.com

★★★★★ Olivia Z

They made it a very easy process and everyone was very nice and helpful! From dropping it off to picking it up after hours, it was very seamless. | Read Full Review

2/12/2026 12:00:00 AM | Cars.com

★★★★★ Jay Corrales

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2/11/2026 12:00:00 AM | Google

★★★★★ SULIANARAYGOZA

Incredible service from the Volkswagen team, especially Mr. Jesus. I would definitely return to buy from them again, and I would also recommend them. | Read Full Review

2/9/2026 12:00:00 AM | Cars.com

★★★★★ JWANG9205

It’s always a pleasure coming to cook VW! Nice atmosphere and amazing service advisors | Read Full Review

2/7/2026 12:00:00 AM | Cars.com

★★★★★ skaminski0

Ricardo was incredibly delightful, engaging, professional and kept me apprised during the entire maintenance of my vehicle. | Read Full Review

2/7/2026 12:00:00 AM | Cars.com

★★★★★ mqmq1968

Amazing customer care service. Alan service Mgr is so helpful and my shuttle driver is the best, he is always so happy n kind amd remembers me =) | Read Full Review