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Capistrano Volkswagen

★★★★★(92)read reviews

32922 Valle Rd, San Juan Capistrano, CA 92675

(949) 485-4165 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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Customer Reviews

★★★★★ Hunter Beardsley
I'm extremely disappointed with my experience at Capo VW. What started as a service visit for a rough idle has turned into an 8+ month ordeal, and my vehicle has been anything but reliable throughout this process. My first visit this year was January 10th for a rough idle and an inability to get the RPMs up. I was initially told it | Read Full Review
8/23/2026 12:00:00 AM | Google
★★★★★ Noah Hedoux
I completed the service for my VW and appreciated the experience. The most important factor is that they honor their word: I called for a quote, arrived at the dealership, and received a different figure, yet they respected the earlier estimate. This builds substantial trust. The work was excellent, fast and professional. I look forw | Read Full Review
8/11/2026 12:00:00 AM | Google
★★★★★ Jennifer Coplea
Bought a car from them and one of the keys didn't work. I had to waste my time to go back in person to get a new key. All they offered was gas, they should have offered a free oil change. That dealership was 120 minutes away from my house. | Read Full Review
8/7/2026 12:00:00 AM | Google
★★★★★ Glenn Haylings
Service has been fast and easy. My buzz was fixed faster than expected and James kept me updated on the status. | Read Full Review
8/6/2026 12:00:00 AM | Google
★★★★★ Angela Olivares
I called more than a few times & kept getting told I would get a call back from finance, never happened. Started getting frustrated & asked LESLIE (RECEPTIONIST) to make sure someone was in the office before releasing my call ... she quietly laughed & I caught it. I called her out on it & she stated "WHATEVER" excuse me?? Never would | Read Full Review
8/6/2026 12:00:00 AM | Google
★★★★★ Lynsi Moloney
I've been coming to this dealership for years and continue to return because of the people and the service. Nick Colucci, the sales manager, is extremely easy to work with and goes above and beyond to make you happy. Buddy, our sales consultant, was equally as impressive. He was very thorough with answering any questions and explaini | Read Full Review
7/23/2026 12:00:00 AM | Google
★★★★★ Joseph Kossky
A fantastic host for the VW gathering i would recommend every one at this vw dealership soooo friendly stop in & vist | Read Full Review
7/16/2026 12:00:00 AM | Google
★★★★★ Kelsey Culp
Capistrano Volkswagen took excellent care of me when I popped my tire and messed up my alignment. Starting with Brad in the department, his supervisor at the service department, and even the general manager, Gary. I am a single mom and they took amazing care of me and got everything fixed up so I can safely drive my kids around. Can' | Read Full Review
7/12/2026 12:00:00 AM | Google
★★★★★ Rick Hernandez
I really appreciate the professionalism and honesty shown by Brad and the crew at VW. They helped resolve an issue with my car and made a stressful situation much easier to deal with. Highly recommend | Read Full Review
6/28/2026 12:00:00 AM | Google
★★★★★ esmeralda resendiz
This is one of the best dealerships I have ever worked with. Nick was a pleasure to work with, made everything so easy. From texting, emailing, and his quick responses overall. Chuck was so personable and made us feel right at home. You rarely get to work with dealerships who make everything so streamline and who don't make things co | Read Full Review
6/26/2026 12:00:00 AM | Google
★★★★★ Max Pekcan
The Service was amazing, my car needed some TLC and CapoVW provided what was needed and beyond. Smooth, everything we discussed was done and delivered. Thank you Brad! and the entire service team. | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Sd JdmParts
Awesome experience fast and easy services out in 45mins definitely will come back in the future thanks Capistrano volkswagen ?? | Read Full Review
6/22/2026 12:00:00 AM | Google
★★★★★ Kylie Marie
We had an amazing experience at Capistrano Volkswagen! We came from out of the area to inspect and purchase the car and our salesman, Buddy, made the process smooth, stress free, and much quicker than we anticipated. The interaction was relaxed and free from any pressure. He was truly a pleasure to work with! We also had a great expe | Read Full Review
6/20/2026 12:00:00 AM | Google
★★★★★ Bryanna Tully
This dealership is a vibe. Everyone we encountered was cool, calm, and kind. No salesy pushes to make a deal before we were ready or music bumping so loud you can’t think straight (what we experienced at ALL 5 dealerships we visited prior the same day). We ended up buying a car when we thought we weren’t going to because we loved the | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Bruce Burr
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6/10/2026 12:00:00 AM | Google
★★★★★ Sara Shafer
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6/5/2026 12:00:00 AM | Google
★★★★★ David Chew
Mixed experience here. 1. Sales advisor Mike was helpful, polite and responsive. 2. However, the sales manager attempted to charge me extra to install a factory option on a new car (wheel caps), on top of the price of the factory option — a blatant rip-off, as factory options should have been installed at no additional charge to cust | Read Full Review
6/5/2026 12:00:00 AM | Google
★★★★★ S mochir
I have dealt with many dealerships in my life time and Capistrano VW is one of the best I have dealt with. Everyone from Service, parts, sales and on up, have been so nice to work with. They genuinely love what they do and care about the customer. I had the privilege of working on the lease of my new VW with Chuck Lilly and Buddy Hol | Read Full Review
5/31/2026 12:00:00 AM | Google
★★★★★ Irma Castaneda
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5/24/2026 12:00:00 AM | Google
★★★★★ Rowan Coronel
Had a great experience with their team in assisting me with a car purchase! Very helpful and the experience was a breeze. | Read Full Review
5/24/2026 12:00:00 AM | Google
★★★★★ sara armendariz
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5/22/2026 12:00:00 AM | Google
★★★★★ Mark Snell
Great sales experience, good selection of the Buzz (our new car). Alex our salesman was great. Knew the car well and we feel like we got a very fair deal. Highly recommend! | Read Full Review
5/21/2026 12:00:00 AM | Google
★★★★★ Brian McGarry
My wife and I drove up here first thing on a Sunday to test drive an ID4. We called ahead and Michael pulled the car out and made sure it was ready for us when we got there. We also were also able to drive another one with a higher trim package. After talking it over we decided on the higher trim level vehicle. Michael was awesome an | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Stephan Berry
I stopped on my way thru from San Diego to LA. I didn’t buy a car but I talked with sales, Nick to be specific and he answered my questions. Very kind and knowledgeable. | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Jessica Martin
We had an appointment to look at a used vehicle, our salesman Michael met with us right away and got us into the vehicle for a test drive. He was very knowledgeable about the vehicle which was appreciated since I had never driven an electric vehicle before. The price was no haggle and upfront. Excellent financing was made available t | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Erika Seiker
Amazing! Short and sweet! Grateful for the experience. | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Mandy Schaniel
Wonderful experience at Capo VW. Our salesperson, Steve, was so incredibly helpful and no pressure. We really appreciated his helpfulness, knowledge, and care for ensuring we got the right vehicle for us. Not to mention they beat out every other dealer on price, warranty, etc. 10/10 experience. | Read Full Review
5/9/2026 12:00:00 AM | Google
★★★★★ Hazem Khoury
If I can give you guys 10 stars, I don’t hesitate, Very good customer service, easy and fast process.Buddy was so kind and an expert and he explained to me everything about the car. I recommend Buddy as a salesman. | Read Full Review
5/2/2026 12:00:00 AM | Google
★★★★★ Bret Hutchings
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4/27/2026 12:00:00 AM | Google
★★★★★ Mary Alayarian
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4/18/2026 12:00:00 AM | Google
★★★★★ Sandra Govea
I’m so dissapointed, Capistrano Volkswagen has very nice service advisors, but they lack following back with customers. I brought my car in for 10,000 service multi point vehicle inspection/oil change appt. 7:45am I was told car would be ready way before 2pm never got a call to let me know, and when I called twice I waited over 11 mi | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Marissa Mongan
The only dealership I’ll ever do business with again, it was that good. Every single staff member was kind, respectful, and knowledgeable. Getting a new car typically isn’t a fun day but these guys have completely changed my perspective and made it so easy, simple, and seamless. I actually felt like the luckiest girl in the world t | Read Full Review
4/5/2026 12:00:00 AM | Google
★★★★★ Johnny Salta
I can’t thank my sales associate Chuck enough for an excellent sales experience and also very personal and friendly. No bs. Very helpful and caring to requests. Nick the sales manager was also very helpful before our associate Chuck assisted. Would send my best friends and family to this location | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Wayne Collins
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3/29/2026 12:00:00 AM | Google
★★★★★ Vicki Acosta
Steve was awesome, made the whole experience easy and stress free! Thank you Steve. | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ devcloud17
Quality service and attention to detail! Highly recommended. | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ A Alex V Jacob
Changing my review, I booked an appointment over a week ago for an Oil Change on Saturday, Upon my arrival they said they couldn't take my care because they didn't have time to do an oil change after having an appointment confirmed. The least you can expect is a phone call so you don't waste time driving there. This is not my first b | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Ben Ussher
Buddy was great! Super friendly, gave me a good price, was in and out in record time. Highly recommend. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Ashley Curti
Kevin, Fernando, and Paul were incredible to work with and so welcoming and kind. I would recommend VW just alone on how we were treated. I appreciate their attentiveness to detail, how respectful and supportive they were with my questions, and their personalities that made it feel more relational than transactional. Very impressed a | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Kelli Haakenson
Was introduced to Joey who was so friendly-extremely knowledgeable and helpful. We had already done some research on Tiguan's and found the perfect one for us. Thanks Joey! | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Cedric Ferrell
Michael B and Nick C put together a master class in selling. They were very professional and delivered a nice product. | Read Full Review
2/28/2026 12:00:00 AM | Google
★★★★★ T
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2/26/2026 12:00:00 AM | Google
★★★★★ Tessa Drysdale
I brought my Jetta to Capistrano Volkswagen for its 50,000-mile service, which should have been covered under the Volkswagen Care scheduled maintenance plan I purchased when I bought the car in 2022. At check-in, the service advisor informed me that my plan had expired, oddly, that same day and that the 50,000-mile service would not | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ G K
Second car I have purchased from this dealer. Alex was our sales rep and was super knowledgeable about the vehicle. His communication skills were amazing for a young individual. I would high recommend this dealer. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Katherine McDonald
I had a truly great experience at Capistrano Volkswagen. From start to finish, the entire process was smooth and stress-free. Michael B., the sales associate I worked with, was such a pleasure. He made everything incredibly easy and straightforward. There was absolutely no pressure or pushiness at any point — which I really apprecia | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Bob De Carlo
I have always had all of my car service done at Capistrano VW. They do a great job! If you live your VW you should make sure it gets the best service possible:)! | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Tony L
Absolutely wonderful buying experience with Buddy from Capistrano VW. The process was transparent, incredibly easy, and fair. Thanks for making the car buying experience fun, Buddy! | Read Full Review
2/20/2026 12:00:00 AM | Google
★★★★★ Timothy Wu
Awesome customer service and knowledgeable staff! | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Aaron Herr
Great car buying experience. Chuck and Nick were great! If you are looking to buy a VW, I would highly recommend this location | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ kei gaogao
Good service , open prices. Quick response. Thanks! | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Rebecca Houston
I just wanted to give a shout out to Luke in the service department. I walked in today with my non-functioning spare key fob and Luke immediately knew what the issue was. Wrong battery! He replaced the battery with the correct one and gave me a spare one for the future. Problem solved in 2 minutes and I was just a walk in. Keep | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Lorrie Marquez
I went in to the dealership very nervous because car things can be so stressful but Alex N. made the whole process super smooth and easy! I love my new Jetta!! | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Jeff Mitsch
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1/27/2026 12:00:00 AM | Google
★★★★★ Elizabeth Gallardo
They made the process so easy and comfortable and got us the best deal and vehicle that we love. Thank you Buddy and everyone who helped us. | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Alexandros Papangelis
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1/27/2026 12:00:00 AM | Google
★★★★★ Nardin Metwashla
I’ve owned and driven Volkswagen vehicles since I first had my license. I’ve done business with multiple VW dealerships in Southern CA and Capistrano VW blew me away with how easy, friendly, and professional the whole team was. The process was smooth and quick. They answered all of my questions and provided support when there were an | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Emely Zimmermann
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1/27/2026 12:00:00 AM | Google
★★★★★ Sierra Perkes
We were in the market for a new car when Chuck helped us find our dream Tiguan! Car buying can be overwhelming, but the right salesperson makes all the difference—and Chuck absolutely delivered. His friendly, genuine approach guided us through every step, making what’s typically a stressful process feel comfortable and even enjoyable | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ Sue Broyer
Overall happy with the process. No haggle pricing has good and bad points. Takes away any wiggle room and limits disscusion about price overall costs. We feel the deal ended up being fair and we are happy. My only disappointment is that they attempted to add a $899 fee for some sort of tracking device. They took it off to close t | Read Full Review
1/27/2026 12:00:00 AM | Google
★★★★★ William Kirk
I hold VW in high regard because I am a huge fan of the cars. I have owned several of them and own a Arteon now which I am thrilled with. Because of that I I also expect a higher standard of service and Capistrano VW delivered. The salesman Alex was professional, polite, compassionate and listened to our requests. More importantly t | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Sousan Lotfian
everyone very professional | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Thomas Zaikos
Didn't even buy from this group, but still had to review about the easy and professional buying process/experience I had with them. Michael B was great. | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Erin Ruddell
I just bought a 2025 Tiguan and I was so happy with the interaction I had with this dealership. This is my second purchase with them and it was seamless! Treated with such kindness and no pressure whatsoever! Thank you for such a great experience AND I love my car! | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Bob McNabb
Good communication, low pressure salesman. Had the car I wanted at a fair price. | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ J L
Look no further for a VW! Capistrano Volkswagen not only matched competitor pricing - they beat them! After spending two weeks visiting several dealerships and comparing lease pricing on various models, we narrowed our search to a VW Tiguan and another brand's similar model. We then were referred to Buddy at Capistrano Volkswagen by | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Bec B.G.
Buddy was helpful, knowledgeable and kind! We had a wonderful experience, quickest transaction ever. My son loves his new Tiguan, thank you so very much!! | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Jeff Graves
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12/27/2025 12:00:00 AM | Google
★★★★★ Violet McCann
Service advisor charged me $400 dollars during my oil change appointment. He told me I “NEEDED” another service and charged me $300 without informing me it would be this much. I am 17 and have never received an oil change, so I was clueless. He saw how young I was and scammed me. They prey on young, naive teens. | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Nicole Kreider
Capo VW was super helpful our lease return. Truly appreciate Harry and the entire team! Thank you for the 5 star service!! | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Bob Tedder
Another great experience at CapoVW! I think I am at 10-12 cars now I’ve bought or leased. Nick and his crew never disappoint. The finance team is usually great too, although my recent experience was a little disappointing and the numbers could have been explained a bit better. All around, still one of the best dealerships in SoCal. T | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Neda Rahmani
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11/27/2025 12:00:00 AM | Google
★★★★★ Dick Dittmar
Quick appointment, professional and personable intake/check in and work done very satisfactorily. Vehicle returned in clean condition (washed). Video of service is a nice touch. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Joyce Rhee
Everyone was knowledgeable and helpful. | Read Full Review
11/27/2025 12:00:00 AM | Google
★★★★★ Michele Ramirez
My husband and myself have been customers of Capo VW for over 25 years. The reason, they care about their customers! Of course they want to sell a car but they want to make sure you’re happy and you get the car you want. Once the car is sold they don’t stop there. Their customer service is excellent, they do what it takes to make and | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Darrian Chao
My father and I went to purchase a new car for me and Michael B. was very professional. He made for a smooth/great experience, was very knowledgeable about the vehicle, and was very accommodating and upfront in helping us reach our desired price on the vehicle. Will definitely return for future purchases! | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ True Image Drone Solutions (John Nieman)
Capistrano Volkswagen exceeded my expectations. The team treated me like family. So happy with my experience | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Art Shapiro
Best dealership Best salesperson (Buddy H. ) Great management. Great service dept. Bought several cars from Capistrano VW They never disappoint. | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Kaeri Sudmalis-Testi
Buddy came in on his day off and knew the car inside out. Thanks to you all. Loving my new ride. | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Ana Cordova
I’m not writing this review to say this dealership is a bad business, every business has its ups and downs. But in this industry, customer service and clear communication between the service team, technicians, and managers are everything. This was my second visit, and this time I had to tow my car to the dealership because I felt it | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Robin Pettersson
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10/27/2025 12:00:00 AM | Google
★★★★★ Heidi Bohorquez
I scheduled a routine appointment for an oil change only, and had my minor daughter drop off my car. The service writer had her sign a form for the oil change, which clearly showed a cost of around $150. What she didn’t realize was that there was a second page they didn’t show her specifically, authorizing additional “major service” | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ leah rodarti
Love this dealership! Works hard to create deals that work for you. The owner Miles is a great guy. He gives back to the community. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Marcelino Cosio
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9/27/2025 12:00:00 AM | Google
★★★★★ Diane Gyepes
Buody was a great salesman. He took the time to explain all the features of the car we were interested in. He helped to set up all the settings too. A knowledgeable, kind and funny person. I highly recommend him. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Megan Hoogestraat
Amazing buying experience! Got a great deal And nice people. I had my hands full with my toddler in tow and they made sure to have everything ready to get me in and out quickly. They even had busy bag of toys for him such a great touch! Hands down best car buying experience I have had and Buddy is the best! He was so knowledgeable a | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ David P
Update: This is our second vehicle that we are purchasing from Capo VW. We had such a positive experience the first time buying a car for our oldest daughter that we went back for our youngest. Mike could not have been any better. We knew what we were looking for. He made sure that they had it in stock and knew what numbers we are wo | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Alice Dahl
Loved it. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ pxo2
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9/27/2025 12:00:00 AM | Google
★★★★★ Tanya Sukhu
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9/27/2025 12:00:00 AM | Google
★★★★★ Jared Cohen-Richards
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9/27/2025 12:00:00 AM | Google
★★★★★ Stacey Reyes
Great service. No games played. Treated with respect. | Read Full Review
9/27/2025 12:00:00 AM | Google
★★★★★ Hai Nguyen
way too long 5 hours for leasing a Tiguan; reality is not same as ad; unexpected cost on optional service contract with no explanation. | Read Full Review
9/27/2025 12:00:00 AM | Google

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