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Timmons Volkswagen of Long Beach

★★★★★(37)read reviews

3940 Cherry Ave, Long Beach, CA 90807

(562) 206-2510 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

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Customer Reviews

★★★★★ Lilsalty_14
Timmons Volkswagen of Long Beach has a deeply incompetent service department run by Luis Hernandez. I brought in my 2021 Tiguan for a minor oil leak and paid nearly $900, only to have warning lights come on immediately after pickup—forcing me to tow it back the same day. They falsely claimed my car was in “perfect condition,” then t | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Miss Lanae
Timmons Volkswagen of Long Beach has a deeply incompetent service department run by Luis Hernandez. I brought in my 2021 Tiguan for a minor oil leak and paid nearly $900, only to have warning lights come on immediately after pickup—forcing me to tow it back the same day. They falsely claimed my car was in “perfect condition,” then t | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ RJ
Avoid this service department at all costs. Under Luis Hernandez, it’s disorganized, misleading, and careless. I paid APPROX $900 to fix a small oil leak, went to pick it up after 2 days & was told my car was in perfect condition, and immediately had warning lights pop up—ending in a next day tow back. They then tried to squeeze ano | Read Full Review
4/1/2026 12:00:00 AM | Google
★★★★★ Robert Greer
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3/30/2026 12:00:00 AM | Google
★★★★★ Iyke Eme
The entire sales team was superb. | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Lottie Burke
If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay.. | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ liezel ragudos-caoile
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3/30/2026 12:00:00 AM | Google
★★★★★ Fabian Reyes
Jason and Beau are truly the best!! Best experience. Quick and easy on a vehicle purchase. | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ L.
Advisor Diego is very professional, kind and has great Customer service skills. He is not judgmental and he is welcoming. Diego is very patient and knowledgeable in all the questions, concerns, and inquiries I have about my car in service questions, parts, or need to make another service appointment. Thank you Diego for your excell | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Larry & Sofia Taylor
This is our third VW vehicle and we're happy we chose Timmons VW Dealership in Long Beach to purchase a 2025 Atlas. We had a great experience working with Riquel (Rickie), our salesperson. He was professional, respectful, and easy to talk to throughout the entire process. We really appreciated that he wasn’t pushy and took a calm, so | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Jonathan Flores
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3/23/2026 12:00:00 AM | Google
★★★★★ Sean Higgins
Recall work was completed on my 2012 Passat. While the service and people at Timmons VW were great I never got a call when my car was ready and had to check on it at the end of the day. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Julia Maxine McIntosh
Diego was awesom with customer service, providing best services and making sure a thorough check up was complete. | Read Full Review
3/23/2026 12:00:00 AM | Google
★★★★★ Erin Moore
Diego (service tech.) is an amazing, truly helpful, advanced, well-versed, young man. I partially only choose to visit Timmons VW for any vehicle service needs because I know that Diego and service staff will make sure my vehicle maintenance is handled in the correct way. | Read Full Review
3/21/2026 12:00:00 AM | Google
★★★★★ Maureen D Brennan
My car service and repair were done in a timely fashion; and Gerry was a great Service Rep! | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Calvin Deas
I just hoped in to see if someone could get my "voice control" working..I really depend on it, anyway the service guy at the desk, came right out to my car and fixed it.. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ BearFlag California
positive experience. sales guy (ricky) is high integrity, imo. great team, and will definitely consider returning when i’m ready to buy my next vw. | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Bradley Swenson
Warranty work was completed in a timely manner | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Kenneth Freeman
So far I’ve struggled to get my left rear blinker fixed after purchase even though they said it would be a simple visit to repair. Came back to find that I didn’t have an appointment scheduled even though my sales person said it was booked, waited in line to get the repair and then was told that I need to come back since a part isn’t | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Kathryn Crider
Service was wonderful! Kept me informed every step of the way!!! | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Dan Tubbs
Diego was great! Service was great and quick. Great r at convenient location! | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Stephanie
Ariana Olea, was great assisting me with my vehicle, she was able to explain the technical repairs related to my vehicle, give updates and provide great service. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Sharon Hawkins
Took our E-Golf in for a standard service. The check in process was efficient and our service advisor was fantastic. Extremely helpful and friendly! They send videos of the inspection and provide transparency throughout the day plus you can pay before you pick up you car! Would recommend Timmons VW. | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Ted Brys
Had an out of warranty issue that was going to be prohibitively expensive, but my service advisor, Ariana Olea went out of her way working with VW corporate to complete the repair. This was a nice surprise from typical. Well done Ariana and Timmons Service! | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Raman Bridwell
I was having a real tough time with my Volkswagen experience on a used Tiguan I just bought from Pacific Volkswagen. The crew at Timmons was amazing and really saved the day. | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Heather Askay
I’ve brought my car here several times for recalls and routine service. They’re always friendly and helpful. The last time the service technician even sent a video of what they were suggesting in terms of a broken part. This feature was so helpful to see why a new part was warranted. The only reason I took off the star was because se | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Tom Heaton
Service on the car was done correctly and on time. | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Eugenia Griffin
Very pleasant experience with the team. I appreciated the feedback and video on our vehicle’s progress. | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Michelle' Patrick
Best customer service. I drive pass two other VW locations to go to Long Beach. | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ Edgar Hernandez
"I went shopping for a new vehicle and decided to walk into the dealership. Ricky greeted me with a warm and friendly attitude. I was feeling a bit undecided at first, but he was incredibly patient and took the time to explain everything without any pressure. Ricky made the entire process smooth and stress-free, which really helped m | Read Full Review
3/1/2026 12:00:00 AM | Google
★★★★★ KELLY GRASSO
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2/26/2026 12:00:00 AM | Google
★★★★★ T
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2/26/2026 12:00:00 AM | Google
★★★★★ Ned Mojica
Sent to Timmons VW: Mr. Hernandez, I brought my Tiguan in for service in September of 2023 as it was having a problem with the start-stop system. The battery was replaced then. I brought it in for the same problem yesterday and the 2023 battery was said to have tested bad and was again replaced. The start-stop system still hesitated | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Hensha Burgos
Friendly, efficient service with clear communication. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Mercedes Potosme
Timmons of Long Beach VW helped me so much! My car battery literally died and Ariana put everything together for me so I could drive off safely! | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Joanne Rowe
I was taken care of as soon as I arrived and my car was done earlier than expected allowing me to wait rather than rent a car for the day. Excellent customer service! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Todd Parker
Our best vehicle service experience ever. Made possible by our outstanding service advisor Diego. From start to finish, he expertly guided us through the process. Friendly, genuine, polite and completely professional. He sent timely texts and calls to update me every step of the way. I also noticed the whole team was positive a | Read Full Review
2/23/2026 12:00:00 AM | Google

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