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Crain Volkswagen of Fayetteville

★★★★★(95)read reviews

2011 West Foxglove Drive, Fayetteville, AR 72704

(479) 439-4645 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Lily Cooper
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8/28/2026 12:00:00 AM | Google
★★★★★ Sharon Wilson
The test drive was easy. I was kept waiting in finance for about 45 minutes because someone was in meeting . Once we got started it went pretty fast. The car was delivered to my home which was nice. | Read Full Review
8/28/2026 12:00:00 AM | Google
★★★★★ Tony Vincent
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8/27/2026 12:00:00 AM | Google
★★★★★ klimekmichelle
Customer service at this dealership is HORRIBLE!!!! left multiple messages with NO call back ever. Need to speak with a manager! | Read Full Review
8/27/2026 12:00:00 AM | Cars.com
★★★★★ Ted Pichler
Cale, Kaleb, and Stweart provided great customer service. I was an out of state buyer from Tennessee and less than 24 hours from speaking with them I was driving home. Great experience. | Read Full Review
8/26/2026 12:00:00 AM | Google
★★★★★ Ozark Contractors
Terrible experience with this dealership, trying to chase them down in order to get a response about my vehicle. They had it for a week and did absolutely nothing to it and said that they would call me when they had an update never did picked up my vehicle and said they would call me when they had a replacement vehicle which they als | Read Full Review
8/26/2026 12:00:00 AM | Google
★★★★★ Anthony Kettakoune
Shoutout to Jose Rivera and the team for helping me get my ‘24 Toyota Tacoma! They were amazing and I would highly recommend my friends and family to come purchase their next vehicle with y'all! | Read Full Review
8/13/2026 12:00:00 AM | Google
★★★★★ Bear Eagar
We had a good experience with the team at Crain Volkswagen of Fayetteville. Jesse was patient with us as we filled out forms on our phones. After the sale went through he helped us move things from the old car to the new one and linked our phones to our new car. The finance team was also very helpful knowing just what to do since we | Read Full Review
8/9/2026 12:00:00 AM | Google
★★★★★ Heather Woodard
I had a wonderful experience purchasing my first new vehicle from Crain Volkswagen in Fayetteville! I was initially apprehensive, but Jose Rivera, made the process easy, enjoyable, and completely pressure-free. Jose, his sales manager Caleb Mathews, as well as Stewart Ericson, all went above and beyond to provide knowledgeable guidan | Read Full Review
8/5/2026 12:00:00 AM | Google
★★★★★ Uma Banna
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7/31/2026 12:00:00 AM | Google
★★★★★ Rick Reneau
Jose was great to work with. He was super knowledgeable, polite and very friendly. Great experience overall with this dealership and Jose!! | Read Full Review
7/28/2026 12:00:00 AM | Google
★★★★★ Jim Nabholz
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7/17/2026 12:00:00 AM | Google
★★★★★ G C
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7/14/2026 12:00:00 AM | Google
★★★★★ Suzanne Locke-Harrison
Alex Pockrus @ Crain VW of Fayetteville, was absolutely Amazing and patient. Completely invested in making my experience a Good Experience. From helping me pick cars to test drive to understanding exactly what I was looking for and why. The respect and professionalism the whole team displayed was far greater than ANY experience I've | Read Full Review
6/20/2026 12:00:00 AM | Google
★★★★★ Jonah Tuikov
Would give zero stars. I was quoted for a water pump a clutch and a flywheel and the quote totaled $5200. When we went to the dealership to pick up the car, the quote had increased to $5900. No one from the dealership or service Center called me to tell me that the quote had increased and that they were going to be adding services an | Read Full Review
6/17/2026 12:00:00 AM | Google
★★★★★ James Seahorn
Super knowledgeable, abundantly friendly, awesomely attentive, super hero communication throughout the process. Best vehicle sale experience we’ve experienced!!! | Read Full Review
6/15/2026 12:00:00 AM | Google
★★★★★ Hunter Clark
I had an outstanding experience at Crain Volkswagen of Fayetteville from start to finish. The entire dealership was professional, welcoming, and genuinely focused on providing excellent customer service. The sales process was smooth, transparent, and stress-free, and everyone I interacted with treated me with respect and professional | Read Full Review
6/8/2026 12:00:00 AM | Google
★★★★★ Jeremy Dozier
Made buying a car super easy and making the 2 hour drive worth it! | Read Full Review
6/7/2026 12:00:00 AM | Google
★★★★★ lacie johnson
CUSTOMER BEWARE: Practically con artists!! As a young women it’s quite obvious that I don’t know much about cars so I leave a lot of trust in the dealership…. That being said I went in for a routine oil change and after an hour and a half I was given a list of multiplied things listed at DANGEROUS or UNSAFE about my car that would ne | Read Full Review
6/5/2026 12:00:00 AM | Google
★★★★★ Bojan Nedelkovski
Extremely kind, helpful and knowledgeable staff, from my sales guy, Chase, to his manager Michael, they took really good care of my needs. We set out our expectations from the get go. Crain Volkswagen came through, and both parties were pleased with the outcome. It was a great purchasing experience and I would highly recommend this d | Read Full Review
6/2/2026 12:00:00 AM | Google
★★★★★ Erica Mora
Brand bittle awesome job thank you | Read Full Review
5/31/2026 12:00:00 AM | Google
★★★★★ Ellenie Pate
this location is the absolute best. Michael S. helped me with EVERYTHING i could possibly need and made sure i had peace of mine. Marshall was kind and attentive. And Karyna was on top of details! I’d bring every one of my friends and family here as long as it meant this team was on the clock. Thank you to all of you for getting me i | Read Full Review
5/28/2026 12:00:00 AM | Google
★★★★★ Bobby Alexander
Brad bittle helped me out and was amazing! He was quick and accurate with answers!!! Helped me have a better experience with the dealership! AMAZING GUY | Read Full Review
5/26/2026 12:00:00 AM | Google
★★★★★ Gavin McDaniel
Been looking for a particular vehicle the last 3 months and one hit their inventory. Worked with sales mangers Karyna and Michael, who both have have went above a beyond to get the price I wanted as well as gave options and exceeded my expectations far past what I wanted to get done. Jesse, the GM, helped facilitate and honor a great | Read Full Review
5/21/2026 12:00:00 AM | Google
★★★★★ Bryan Harrison
Got us in and out like they said they would!! | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Raquel Franckx
Great customer service... The only thing is that my monthly payments don't reflect what we agreed on because they forgot to include my down payment that day. But, it is what it is.... | Read Full Review
5/8/2026 12:00:00 AM | Google
★★★★★ breanna morris
Took my vehicle to this dealership and was quoted with $2,300 worth of repairs and told to get an oil change the day after I got one at this same exact location. I decided to get a second opinion with another dealership for the same issues and got it full covered under my vehicles warranty. Will not be returning to this dealership | Read Full Review
5/6/2026 12:00:00 AM | Google
★★★★★ Jeannine Bartch
My first visit to this Volkswagen dealership. I had a maintenance service completed. All the staff was very friendly and helpful. All questions were explained in detailed along with the expectations of what the service was going to contain. Like the video of the inspection! The seating area was clean and provided beverages. The servi | Read Full Review
5/4/2026 12:00:00 AM | Google
★★★★★ Ronnie Prophet
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4/23/2026 12:00:00 AM | Google
★★★★★ Aaron Carter
Super easy to work with. The quickest car buying experience I have had. | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Brian Clark
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4/14/2026 12:00:00 AM | Google
★★★★★ Corey Simpson
Very friendly and helpful. Low hassle buying experience. | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Frank Scofield
Everyone was nice and our salesman Everret made our car buying experience amazing | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Nicholas Keegan
I purchased a truck from Volkswagen Fayetteville with a down payment and no trade-in, and the experience since then has been nothing but frustrating. The first issue started immediately—I couldn’t access my purchase paperwork online or through the provided systems. I had to physically return to the dealership just to get a paper cop | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Richard Ciaramella
Great experience! Everyone was very friendly and helpful. Best car buying experience that I’ve ever had! | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Brittany Ramirez
First time customer. My sales employee , Aaron, was fantastic in every aspect. Over all good experience. However, the downside is the financial Manager over my loan contract was very nice and informative UNTIL I SAID NO TO THE EXTRA WARRANTY!! Then his demeanor changed to snippy and frustrated. He didn't explain my contract in detai | Read Full Review
3/17/2026 12:00:00 AM | Google
★★★★★ richard lorennij
Bought a Toyota Camry and it's run smoothly, no problem. Check out my guy Eren will help find your dream car | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Lobino Lobino
Brad made our car purchase a breeze! He’s super knowledgeable and genuinely helpful—no pressure at all. The whole experience was smooth. Highly recommend asking for Brad—you won’t be disappointed! Thank you, Brad! | Read Full Review
3/10/2026 12:00:00 AM | Google
★★★★★ Glenda Chandler
I WAS VERY Satisfied especially with our salesman he was very polite &made sure wr were Satisfied with everything! | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Jordan Lynn
After having my car (brand new - drove it off the lot with less than 5 miles on it) in this service department probably 10 times and nothing ever being fixed correctly the first time, I finally opted to use a different dealership for my repairs. After replacing the PCV valve, but not fixing what caused the PCV valve to go out in the | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ Mario Milice
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2/26/2026 12:00:00 AM | Google
★★★★★ Zach Boyd
Simon and Colby were very helpful. Provided great insight and made it a very easy process to get my car repaired. | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Douglas FitzRandolph
Courteous and professional. Very understanding of our situation and handled it with aplomb. Sales and finance personnel were very willing to work with us and that was very important to us. We're happy to be in another Volkswagen product. | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Hope McHaffie
No bullshit dealership. I was in and out. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Chaz Segress
I bought a 2019 Tesla here on July 28. I only moved forward because they explicitly promised the car qualified for the $4,000 Used EV Tax Credit. I have messages and recordings of their staff stating that the $129 fee would not disqualify the car. They lied. By including that fee in the sale price, they pushed the total to $25,129, k | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Cindy Flanders
Every part of this experience was amazing. Our Sales Guy, Bradley Cooper, was kind, patient, knowledgeable and very pleasant to work with. He wasn't pushy at all, just genuinely kind. Mike, the finance manager was equally pleasant and especially funny. Everyone went above and Beyond for both My husband and I as well as our daughter w | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Terry Murray
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1/29/2026 12:00:00 AM | Google
★★★★★ john harvell
I bought a Taos on Monday and had to have it towed on a Friday. Wouldn’t start because of an error during the computer start up. On top of that, we have a 2nd Taos that was towed because of transmission issues at 4900 miles. Our service experience with the first car was miserable. Took a month to fix and when we picked it up it was d | Read Full Review
1/25/2026 12:00:00 AM | Google
★★★★★ Gary Deeke
Easy transaction with professional and friendly staff. Thank you! | Read Full Review
1/20/2026 12:00:00 AM | Google
★★★★★ Richard Choate
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1/14/2026 12:00:00 AM | Google
★★★★★ A Diane
Easy and honest transaction! I found a vehicle I was interested in online, got a text from Gage, and 3 days later, drove down from Kansas City to purchase. There were not, "gotchas" when I arrived, the paperwork was ready to go, and the process was not even slightly stressful. Gage, and the rest of the staff, made this such a wonderf | Read Full Review
1/9/2026 12:00:00 AM | Google
★★★★★ Chris McCarty
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1/2/2026 12:00:00 AM | Google
★★★★★ anna manthe
I really enjoyed the personal experience with our salesman but I felt the team in general didn't have a good knowledge of the car we bought because it wasn't their brand. It would be nice if they researched details on the questions we had instead of just saying " I don't know anything about Subaru ". | Read Full Review
12/30/2025 12:00:00 AM | Google
★★★★★ Edgar Magana
Always take great care of my VW and more reasonably priced than the Volkswagen in Rogers! | Read Full Review
12/26/2025 12:00:00 AM | Google
★★★★★ Brown Owl
Just purchased a 2024 Honda with Everett really helped me out and was very professional and and very cool to talk too | Read Full Review
12/24/2025 12:00:00 AM | Google
★★★★★ Michelle Moreno
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12/22/2025 12:00:00 AM | Google
★★★★★ Joe Territo
My wife and I just purchased a 2025 Volkswagen Jetta SE from Crain Volkswagen, and the entire experience was outstanding! Our sales rep, Bradley Cooper, was awesome—no pressure at all, extremely knowledgeable, and genuinely focused on helping us find the right car. He went above and beyond to make sure we got a great deal and unders | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Lisa Beringer
We had an AMAZING experience buying our car at Crain VW. They made the process seamless, and we look forward to many years of service from this wonderful organization! A special shout out to Clifford Miner our sales consultant. | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Anna Hays
Great service department, all of the staff were extremely helpful. Unfortunately since I bought a used Mercedes from Crain Used Cars they can do the maintenance, which is a huge downer - wish I had known this from the start? | Read Full Review
12/9/2025 12:00:00 AM | Google
★★★★★ Kaitlyn Seymour
Everyone was extremely nice and helpful! Gage was extremely knowledgeable about the car and such a great salesman! Definitely will check recommend him to any one looking for a new car | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ William LaGrone
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11/25/2025 12:00:00 AM | Google
★★★★★ Eliseo Liwag
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11/25/2025 12:00:00 AM | Google
★★★★★ Paula Shipman
Smiley and Cliff are the Best at what they do! Great experience! | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Jason RIddle
We love this place! Service was fast, efficient, and friendly! | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Hugo Martinez
Doris Martinez. Very excellent sales team , appreciate your help | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Kasote Batie
Good experience very hospitable. And worked to get the price I wanted | Read Full Review
11/17/2025 12:00:00 AM | Google
★★★★★ Joseph Beck
Great customer service and friendly staff. They got us into a really nice truck. | Read Full Review
11/16/2025 12:00:00 AM | Google
★★★★★ Lavauna Beck
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11/15/2025 12:00:00 AM | Google
★★★★★ Michael Schleisman
Love how quick and painless the experience was. Below the payment I wanted and very happy | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ Sara Killen
PHENOMENAL doesnt even cover the experience we had purchasing our vehicle with Crain! We worked with Bradley who was beyond helpful and really made us feel at ease with this purchase. 12/10 recommend buying a car here. | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Andrew Brocklesby
Fantastic service so far. I had to trade in my Hyundai because of repeated issues. Went to go look at the 2025 VW MK8.5 GTI, and ending up leaving with it. I’m impressed with the quality of the vehicle and how great sales were able to work with me. It was an absolute pleasure to work with Gage Hilton as my main sales guy and the sale | Read Full Review
11/9/2025 12:00:00 AM | Google
★★★★★ Juana Cervantes
Cliff and Michael were amazing!! Very friendly, respectful, knowledgeable and attentive. Thank you very much for making our purchase pleasant!! We will be recommending friends and family!! | Read Full Review
11/8/2025 12:00:00 AM | Google
★★★★★ Dawn Blankenship
Michael and Dillon treated us really good. | Read Full Review
11/8/2025 12:00:00 AM | Google
★★★★★ Steven Stubblefield
They gave me a deal worth my drive from Tulsa to Fayetteville and they were great to work with. | Read Full Review
11/5/2025 12:00:00 AM | Google
★★★★★ Kristy Montz
Was easy and a great experience. My sales person Dillon did a great job! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Sydney Forrest
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10/28/2025 12:00:00 AM | Google
★★★★★ Cynthia Gatewood
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10/24/2025 12:00:00 AM | Google
★★★★★ John Doe
Sales department is very lazy asked to look inside a new Buzz that's on lot he said go look at the one on show room its not even close to the same interior, lazy lazy. On the other side service department got car in fast for some basic trim | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Sarah Tillwick
Absolutely Horrible Experience – Crain Kia Should Be Ashamed I would never recommend Crain Kia or any dealership in the Crain car group. My brand new Kia Sorento with less than 17,000 miles broke down on me while I was out of town. Another Kia dealer was ready and willing to fix the issue, but the part wouldn’t be available for abou | Read Full Review
10/22/2025 12:00:00 AM | Google
★★★★★ Kelley Sanford
Gage was polite and attentive. He was diligent in helping close the deal for the vehicle we chose Crain Volkswagen. Had a minor glitch with computer system before able to sign the final paperwork. This was due more to the weather than the personnel. Overall, our experience was easy and favorable. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Cory Hathorn
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10/17/2025 12:00:00 AM | Google
★★★★★ Ali
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10/17/2025 12:00:00 AM | Google
★★★★★ Kenad Drndar
Joke of a dealership I have a salesperson calling me after 6 months and swearing and making rude remarks ( Brad cooper ) would never send my worst enemy to buy a car there let alone a friend | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Joe Rocko
Will never buy or service a vehicle again with Crain VW. I’m a past customer of Crain Hyundai of Fayetteville and I’ve never been more let down by a dealership. | Read Full Review
10/12/2025 12:00:00 AM | Google
★★★★★ Landra Goodrich
wonderful fast friendly service, will work with you to get the best ?? deal | Read Full Review
10/10/2025 12:00:00 AM | Google
★★★★★ Christy Lentine
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10/10/2025 12:00:00 AM | Google
★★★★★ Emilu Kerns
These stars are for the amazing service department at crain. If I could give you more stars I would. They have done an amazing job and so helpful. Shout out to Jay who handled my VWs service during the 3 weeks of waiting while the warranty and inspection people drug their feet. You are truly awesome Jay and I can't thank you enough f | Read Full Review
10/9/2025 12:00:00 AM | Google
★★★★★ Lindsey Morden
I recently purchased a vehicle from out of town! I could have conveniently purchased local to me but the deal at Crain was too good to pass up. They are willing to help you get exactly what you’re looking for. My salesman Cliff and the finance guru Josh were awesome! 10/10 recommend!!! | Read Full Review
10/8/2025 12:00:00 AM | Google
★★★★★ Alejandro Rodriguez
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10/4/2025 12:00:00 AM | Google
★★★★★ Tim Lee
Just picked up our 2020 Escape from Cliff last week. We are absolutely in love with the vehicle. Cliff went above and beyond for us to meet our needs in pricing. The carfax alone spoke for how well this dealership maintains their inventory. Thank you again Cliff, 10/10 recommend you go see Cliff for your next vehicle purchase! | Read Full Review
9/30/2025 12:00:00 AM | Google
★★★★★ katy prothe
What an awesome experience, Cliff I can’t tell you how great he was worked with me very on point didn’t push something I didn’t want and the little man that delivered my car oh my gosh he was so sweet and just adorable. He did look a little worried about coming into the jail where I work, but he was So sweet had to go several hours a | Read Full Review
9/30/2025 12:00:00 AM | Google
★★★★★ Robin Wilkerson
I had the best experience with Clifford! He was knowledgeable and VERY NICE!! Thank you!! | Read Full Review
9/28/2025 12:00:00 AM | Google
★★★★★ John Doe
Sales department is very lazy asked to look inside a new Buzz that's on lot he said go look at the one on show room its not even close to the same interior, lazy lazy. On the other side service department got car in fast for some basic trim | Read Full Review
9/18/2025 12:00:00 AM | Google
★★★★★ Maria Wynne
Gage was wonderful and made me feel like a person! I am poor , LoL, and Crain Fayetteville did everything that they could to get me in a vehicle. I appreciate all they did! My husband and I are both customers for life!! Thank you Crain Volkswagen for making sure we felt welcomed and at home!! | Read Full Review
9/11/2025 12:00:00 AM | Google
★★★★★ Kylie Thomas
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9/11/2025 12:00:00 AM | Google

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