Save on Volkswagen Service & Repair at a Local Dealer Near You

★★★★★ Michelle Burgess

Just purchased my 2nd WV Atlas Cross. Top notch dealership. Sales team was so helpful getting me into the exact vehicle I wanted quickly & pain free!! You can’t beat their service department either. Those guys know what they are doing. | Read Full Review

6/26/2025 12:00:00 AM | Google

★★★★★ Cliff Christian

Big props to these guys at VW of Fayetteville!!! These guys made a deal happen on one of my son’s dream cars! They jumped through hoops to make sure my son got the DEAL! Come see my guys Evan, Patrick, and my boy Cliff for your next vehicle! | Read Full Review

6/26/2025 12:00:00 AM | Google

★★★★★ robert ogden

The team at Crain Volkswagen of Fayetteville was outstanding. They worked very hard to get me the vehicle I wanted for the price I could afford. | Read Full Review

6/25/2025 12:00:00 AM | Google

★★★★★ Jeremy Stamps

Would avoid this dealership at all costs at least until Josh their sales "manager" leaves. He clearly demonstrated a total lack of integrity by going back on his word. Clearly desperate for end of month sales to happen. According to him, they have a lot of overhead staff they have to take care of which is why your trade should be wor | Read Full Review

6/23/2025 12:00:00 AM | Google

★★★★★ sydney wilson

| Read Full Review

6/22/2025 12:00:00 AM | Google

★★★★★ Scarlett C

Highly recommended Gage! | Read Full Review

6/20/2025 12:00:00 AM | Google

★★★★★ Janet Stuckey

| Read Full Review

6/20/2025 12:00:00 AM | Google

★★★★★ Randy Bradford

| Read Full Review

6/19/2025 12:00:00 AM | Google

★★★★★ Dewayne Richesin

Great experience on purchasing my daughter’s first car. Cliff was awesome during the purchase!! Would definitely recommend him to anyone. | Read Full Review

6/12/2025 12:00:00 AM | Google

★★★★★ Darin Summers

Large selection to choose from and Cliff is a very knowledgeable salesperson! | Read Full Review

6/11/2025 12:00:00 AM | Google

★★★★★ Lynnette Hoffman

Awesome in every sense | Read Full Review

6/7/2025 12:00:00 AM | Google

★★★★★ Haley Beaver

Poor communication on all ends. | Read Full Review

6/6/2025 12:00:00 AM | Google

★★★★★ Edlin Martinez

Elizabeth & Josh were incredible! Both were helpful, kind, worked with me, and helped me get in and out quickly! I saved $383 by coming to this location over another, so thankful for this team. | Read Full Review

6/4/2025 12:00:00 AM | Google

★★★★★ Tim Copeland

| Read Full Review

6/4/2025 12:00:00 AM | Google

★★★★★ Michelle Blackmon

| Read Full Review

5/24/2025 12:00:00 AM | Google

★★★★★ Shenna

They are awesome!! Really easy to work with!!! | Read Full Review

5/21/2025 12:00:00 AM | Google

★★★★★ jason thomas

Excellent salespeople and top notch finance department. Floor manager went over the top also. | Read Full Review

5/20/2025 12:00:00 AM | Google

★★★★★ Michelle Harris

It was easy and no hassle. Gage F was awesome! Answered all my questions, very customer oriented. | Read Full Review

5/17/2025 12:00:00 AM | Google

★★★★★ Morgan Bowling

Gage was my salesman and he was great! | Read Full Review

5/4/2025 12:00:00 AM | Google

★★★★★ McKane M

| Read Full Review

5/2/2025 12:00:00 AM | Google

★★★★★ Joel Booth

Crain Volkswagen has always done a tremendous job of taking care of my vehicle's needs. This is my second Volkswagen and i couldn't be happier with it. | Read Full Review

5/2/2025 12:00:00 AM | Google

★★★★★ Gael A.

Sydney is great, to the point, can really understand ones needs effectively. Will be back when they get some GTIs in. | Read Full Review

4/28/2025 12:00:00 AM | Google

★★★★★ Tara Willis

I DO NOT recommend this dealership. Still on the fence about Volkswagen. I bought a brand new 2025 Atlas in March. I started having issues with it right away. It’s now been a month and the service department can’t resolve my issues and are unwilling to give me a loaner car that can carry all three of my children. The car has been in | Read Full Review

4/15/2025 12:00:00 AM | Google

★★★★★ Gabriela Zambrano

Cliff was great help when trying to purchase a car. He did what he could to make the situation ok. The vehicle we looked at had a ton of scratches and I wasn’t happy with them so he got them to take it back on the shop and buff it out before we considered purchasing. The scratches didn’t look much better after the buffing. They didn | Read Full Review

4/14/2025 12:00:00 AM | Google

★★★★★ David Fisher

They don’t stand by the vehicles they sell. My wife’s Tiguan was bought new from them and has less than 50k miles and they want us to pay 5k for a factory defect two weeks after the warranty was ended. Andrew the service manager and Josh are giving us the run around blaming VW when they specially told us it’s the managers decision. O | Read Full Review

4/14/2025 12:00:00 AM | Google

★★★★★ david ervin

Great experience, Brad, the GM and all the team were awesome! | Read Full Review

4/8/2025 12:00:00 AM | Google

★★★★★ hamza alihodzic

They screwed my little cousin over. Gave him a deal then raised price last second by 2K. Very unprofessional and unfair, would not recommend 0/10 | Read Full Review

4/4/2025 12:00:00 AM | Google

★★★★★ Brad Cain

Gage was absolutely great. Best car buying experience we have ever had. | Read Full Review

4/3/2025 12:00:00 AM | Google

★★★★★ Renee McDougal

Great service from Clifford! | Read Full Review

4/3/2025 12:00:00 AM | Google

★★★★★ Kevin Jones

Cliff was great! I work night shift, so I called very early in the morning and left a message. Cliff called me back quickly (before most staff got there) and set up a time for me to come by. The entire experience was seamless and easy. I am loving my Jetta GLR! I highly recommend this dealership and Cliff. It was worth the 1.5hour dr | Read Full Review

4/2/2025 12:00:00 AM | Google

★★★★★ Mya Fulton

I have never had a team work so hard and be so kind! They truly went above and beyond! I would refer them to anyone. | Read Full Review

3/25/2025 12:00:00 AM | Google

★★★★★ Jadi Grimes

| Read Full Review

3/22/2025 12:00:00 AM | Google

★★★★★ James Carmichael

| Read Full Review

3/15/2025 12:00:00 AM | Google

★★★★★ Jason Vaught

| Read Full Review

3/9/2025 12:00:00 AM | Google

★★★★★ Russ C

Very good experience here, friendly staff and went above and beyond to get me the best deal.. highly recommend Crain Volkswagon of Fayetteville if you are in the market for a vehicle... | Read Full Review

3/9/2025 12:00:00 AM | Google

★★★★★ Isaac Lipe

| Read Full Review

3/3/2025 12:00:00 AM | Google

★★★★★ Porter Montaque

Brandon was an excellent service writer for my Audi repair. He showed care and concern for the repair issues. He followed through with return phone calls and demonstrated a comprehensive knowledge of the needed repair. 2/24/25. I have been impressed with my last 2 visits to Crain Volkswagen in Fayetteville. On one visit, the tech | Read Full Review

2/24/2025 12:00:00 AM | Google

★★★★★ Eve Black

I have had my 2020 VW Jetta here just a month ago. Please explain to me why an oil change is over $100? My favorite part on the receipt is the replacement of and oil plug and gasket. There is absolutely no reason to be charged for a part that is not replaced! There is absolutely no reason to replace a perfectly good part! If the | Read Full Review

2/24/2025 12:00:00 AM | Google

★★★★★ Omar Gonzalez

| Read Full Review

2/23/2025 12:00:00 AM | Google

★★★★★ Calvin Hobbs

Had the best experience here Brad was our sales guy he was great, helpful and friendly! Highly recommend! | Read Full Review

2/23/2025 12:00:00 AM | Google

★★★★★ Hannah Hiemstra

| Read Full Review

2/22/2025 12:00:00 AM | Google

★★★★★ Kim Gifford

| Read Full Review

2/17/2025 12:00:00 AM | Google

★★★★★ Katrina Harris

Pretty good. I’d say we made a solid compromise. ;) Having said that, the VW brand is amazing. Will keep coming back. | Read Full Review

2/17/2025 12:00:00 AM | Google

★★★★★ Chadwick Dunham

Came in late in the day and my sales person cliff made it a really good experience to purchase a vehicle. He laid out all the best options and was willing to go above and beyond to make me a customer who wants to come back to Crain. | Read Full Review

2/15/2025 12:00:00 AM | Google

★★★★★ K. Williams

Everyone was nice to work with. The service department and manager were very helpful. They went out of their way to bring my car to me 3.5 hours away. The customer service is a 10+. | Read Full Review

2/14/2025 12:00:00 AM | Google

★★★★★ K. Williams

This dealership went beyond the call of duty to help me. We drove 3.5 hours to use this dealership in Fayetteville. They not only found the problem, which was a different diagnosis from the dealership in my area. They fixed it within 24 hours. I headed home thinking I would not see my car for months. They were so nice to give me a lo | Read Full Review

2/11/2025 12:00:00 AM | Google

★★★★★ Jason Robertson

Fast, professional and courteous | Read Full Review

2/9/2025 12:00:00 AM | Google

★★★★★ Celesta Carroway

| Read Full Review

2/7/2025 12:00:00 AM | Google

★★★★★ James Carrington

| Read Full Review

2/4/2025 12:00:00 AM | Google

★★★★★ Kristy Walker

Great all around experience. Cliff was great! Thank you for making the process so easy! | Read Full Review

1/29/2025 12:00:00 AM | Google

★★★★★ Ray Gee

We just went through the process of buying a vehicle through Crain VW. The staff was friendly, the process went quickly and painlessly. Thank you! | Read Full Review

1/27/2025 12:00:00 AM | Google

★★★★★ Joe Conway

Very comfortable process, the Service team did everything we asked them to do in a very timely manner. | Read Full Review

1/23/2025 12:00:00 AM | Google

★★★★★ Kim Barker

I had an amazing experience! Dustin was super friendly and helpful with checking in our vehicle. He took the time to look at our history to make sure our car was serviced properly. The gentleman who shuttles is a great conversationalist and got me to work and back safely! He was genuine and kind. Dustin even offered to have my car wa | Read Full Review

1/22/2025 12:00:00 AM | Google

★★★★★ Donald Harbison

| Read Full Review

1/20/2025 12:00:00 AM | Google

★★★★★ Steve

| Read Full Review

1/18/2025 12:00:00 AM | Google

★★★★★ Ty Maschhoff

Wonderful team, came in for oil change and they helped me find the model for parts I was curious about, how many miles I had on my brakes as well as what I’ll have to do expect the next time I come in for service. Couldn’t ask for more helpful staff I hope to see Dustin again whenever I return | Read Full Review

1/18/2025 12:00:00 AM | Google

★★★★★ Niki McDaris

Josh was kind and helpful. My car was washed and beautiful! Definitely recommend. | Read Full Review

1/17/2025 12:00:00 AM | Google

★★★★★ Susan Gragg

I had been thinking of trading vehicles. I saw on internet Crain had a work truck with low miles. I did research on the trade in value on my truck. 12k-14k is what 2 different websites said. I told the salesman I had to have payments $288 or lower. My credit is 770+. Salesman comes back and says they will give me 8-9k for my truck an | Read Full Review

1/17/2025 12:00:00 AM | Google

★★★★★ Ryan Lee

Great sales experience buying a new car | Read Full Review

1/15/2025 12:00:00 AM | Google

★★★★★ Angie Patrick

I have used Crain Volkswagon in Fayetteville since I got my Atlas. They have always been great working me in for service and I always know they are going to take the best care of my car! Recently had to get a lot of repairs after running over a huge thing on the interstate. They were my first call immediately after it happened and th | Read Full Review

1/15/2025 12:00:00 AM | Google

★★★★★ Kathy Wallace

| Read Full Review

1/15/2025 12:00:00 AM | Google

★★★★★ Erica White

Dont expect them to give you proof of your purchase. I have called, emailed, and stepped foot inside multiple times and have not received my car title. I bought the car 18 months ago and there still is no effort on their part | Read Full Review

1/15/2025 12:00:00 AM | Google

★★★★★ Nicohl Bocksberger

| Read Full Review

1/14/2025 12:00:00 AM | Google

★★★★★ Steve Brantingham

Recall work was completely quickly and carefully. Technician was excellent and completed all checks. Work area was clean | Read Full Review

1/14/2025 12:00:00 AM | Google

★★★★★ Cheryl Schuman

The parts gentleman that I talked to about my Beetle was wonderful. No issues there. However, the receptionist was busy on her cell phone and I was standing there a minute or more when she finally noticed me. I told her what I needed and she waved her hand towards three men sitting at a bank of computers and said to talk to Josh. Jos | Read Full Review

1/14/2025 12:00:00 AM | Google

★★★★★ Raylynn Nguyen

Great customer service here! They make you feel at home and made the process super easy and stress-free. Would highly recommend getting a vehicle here. GREAT STAFF. GREAT MANAGEMENT. | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Jeremy Turley

I called Dustin at Crain VW to get a new battery. They got it ordered and by the time I showed up for my appt they hey had me out of their dealership in less than 45 min! Thanks VW service dept for saving me time and making it Easy to get in and back on the road! | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Azra Haskovic

Horrible customer service, I could not be more disappointed. I was initially interested due to the prices and good reviews however they are not honest and very sneaky. A waste of time, save your money and go somewhere else. | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Joey Rodriguez

Horrible customer service don’t ever buy a car here | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Andre Jennings

Horrible experience, don’t ever buy a car here. Bait and switch tactics. Very unprofessional , 0 stars if it was possible | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Kenad

super unprofessional would never recommend even looking at a car here they are rude and deceptive change prices after sending bill of sales | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Demir Drndar

My sun got approved for a car agreed on 12500 and they want 16500 Volkswagen dealer bunch of crooks try to destroy 21-year-olds credit run at 15 times and now they want 4,000 above sticker price what a shame | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ HBSOTO

So, a couple of winters back, i took my wife's Passat in to get the heater fixed. Which was not properly fixed. The fans did not run on the heater. My wife saw how upset I was and did not complain to me anymore, saying it hated up. I had called VW USA to register a complaint, but no one ever reached out. This winter, I had to use he | Read Full Review

1/2/2025 12:00:00 AM | Google

★★★★★ Brenan Despain

We have never been let down with the quality of service and repairs. | Read Full Review

1/1/2025 12:00:00 AM | Google

★★★★★ Wyatt Graves

I received excellent customer service from everyone at Crain Volkswagen of Fayettville while purchasing my dream vehicle. I felt like no time was wasted. I was very well respected from the time I arrived on the lot, until I drove off in my new truck! I had the pleasure of working with Mr. Frazier Freeman. He sold me on his business | Read Full Review

12/30/2024 12:00:00 AM | Google

★★★★★ Neil Braddy

I recently purchased a 2024 Volkswagen Tiguan, and the experience was fantastic thanks to Mr. Frazier Freeman at Crain Fayetteville. He was incredibly easy to work with, making the entire process smooth and stress-free, even before I arrived at the dealership he provided me exactly what I needed and was communicative. He was transpar | Read Full Review

12/30/2024 12:00:00 AM | Google

★★★★★ Brittani Carmona

| Read Full Review

12/28/2024 12:00:00 AM | Google

★★★★★ Emmalee Hibbs

I had the pleasure of working with david and he was phenomenal!! he made my big purchase easy and smooth as possible! such a great dealership with honest and professional people!! | Read Full Review

12/26/2024 12:00:00 AM | Google

★★★★★ Morstine Willoughby

Cliff and Loren were great! They were very professional and made the process very easy! | Read Full Review

12/21/2024 12:00:00 AM | Google

★★★★★ Jamie Alexander

Great staff to work with. Very accommodating and worked with me to get in the car I loved at the price I loved. Highly recommend. Specifically we worked closely with Loren & David! Great team to purchase a car from! | Read Full Review

12/19/2024 12:00:00 AM | Google

★★★★★ Travis Wilson

What an awesome experience!!! Cliff was amazing and very helpful! Walked in, knew what we wanted and he had the paper work drawn up within 20 minutes. Best experience of buying a car ever! | Read Full Review

12/18/2024 12:00:00 AM | Google

★★★★★ Joe Wollmeringer

| Read Full Review

12/18/2024 12:00:00 AM | Google

★★★★★ Alisha Bailey

| Read Full Review

12/11/2024 12:00:00 AM | Google

★★★★★ marylou dalton

VW of Fayetteville, the team all did a great job, I willbe returning | Read Full Review

12/11/2024 12:00:00 AM | Google

★★★★★ Becky Hessick Schulte

We absolutely love this car! It has that classic German feel - heavy, stick-to-the-road stability & luxury styling, yet it somehow also feels sporty. The Crain dealership was also a total pleasure to deal with, from our salesperson, to the sales manager, to final signing on that space-age “smart desk”! Crain also offers extras on the | Read Full Review

12/9/2024 12:00:00 AM | Google

★★★★★ Stephanie Mills

I bought a car at a small dealership, brought it in for an oil change and found it actually needed more than 11k in work done. Because they were so helpful I was able to get my $ back on the horrible car purchase!! | Read Full Review

12/9/2024 12:00:00 AM | Google

★★★★★ Ambriana Lynch

Very nice people and an inviting environment. Fast and efficient :) | Read Full Review

12/9/2024 12:00:00 AM | Google

★★★★★ Jody T

| Read Full Review

12/7/2024 12:00:00 AM | Google

★★★★★ Chris Berger

Great experience and appreciated Michael helping us!! Daniel was easy to work with on the financial portion as well. | Read Full Review

12/4/2024 12:00:00 AM | Google

★★★★★ Paula Shipman

Very Helpful and Knowledgeable Folks here in the Service Department!! | Read Full Review

12/3/2024 12:00:00 AM | Google

★★★★★ Stuart Jones

Always courteous and reliable. Service by appointment makes for efficient check in. Drop off in climate controlled space. Able to diagnose and fix issues within the same day. | Read Full Review

12/3/2024 12:00:00 AM | Google

★★★★★ Evan Sears

| Read Full Review

12/3/2024 12:00:00 AM | Google

★★★★★ Diana McDaniel

| Read Full Review

12/1/2024 12:00:00 AM | Google

★★★★★ Jasmine Cross

Micheal as fantastic! In and out without any fuss or bs. I told him what I wanted and he delivered! He is your guy and thank you Crain VW!!!! | Read Full Review

11/29/2024 12:00:00 AM | Google

★★★★★ Anwar ali

Nice people and great service. No long waiting time , smooth process. | Read Full Review

11/29/2024 12:00:00 AM | Google

★★★★★ Brad Krouse

Everything went great and they took good care of me in a timely manner! | Read Full Review

11/25/2024 12:00:00 AM | Google

★★★★★ Ryan Pinkerton

Excellent customer service! Kept me posted as repairs were being made, quick service, and good atmosphere! Highly recommended! | Read Full Review

11/25/2024 12:00:00 AM | Google

★★★★★ Britney Melton

Jeff was top notch! Nice guy and did his best to make sure we were happy. All the staff was friendly. | Read Full Review

11/24/2024 12:00:00 AM | Google

★★★★★ Ariel Stanley

Frasier made the car buy experience very wonderful. He answered all of our questions and we never felt like he was being pushy or just trying to get a quick sale. | Read Full Review

11/22/2024 12:00:00 AM | Google

★★★★★ Josh Hall

Brad Cooper was a great sales rep and the experience was very smooth, no hassle | Read Full Review

11/17/2024 12:00:00 AM | Google

★★★★★ Amber Corey

| Read Full Review

11/16/2024 12:00:00 AM | Google

★★★★★ Jorge Tapia

The service provided were satisfying and in a timely manner. The staff was friendly and courteous. | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Cami Buehne

First time car buyer! Michael and Matthew were phenomenal, they did everything they could to help provide the best vehicle with the best price. I am beyond grateful for how patient with me they were, made my first car buying experience super enjoyable. I highly recommend this location. | Read Full Review

11/12/2024 12:00:00 AM | Google

★★★★★ Kay S

I want to say thank you to Cliff, Jeff, Matt, and Financing. You honored everything you said you would plus more. Stayed late and made sure the deal was done. I was there with my newborn and they were also very attentive to his needs, as well as cared for him while I was dealt with the buy. I was greeted like never before. Opening th | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ Rebecca Reyes

Jeff is an awesome sales person. He help us with our needs. | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ Jamy Hunter

Michael was great to work with! He did everything in his power to get me into the right vehicle at a reasonable price. | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ Marcus S

Overall good experience. Make sure you remember about GAP Insurance when financing your vehicle it’s going to add up. | Read Full Review

11/9/2024 12:00:00 AM | Google

★★★★★ Kiana C

Absolutely phenomenal assistance! They helped my family get a new vehicle. It was fast, easy, and the worked with me which was a great help! | Read Full Review

11/7/2024 12:00:00 AM | Google

★★★★★ Brandi Solis

Cliff is as so helpful. Thanks for all the help | Read Full Review

11/5/2024 12:00:00 AM | Google

★★★★★ BeMotivated

Service advisor was excellent, but technician did not due what I took the car in for. I ask for alignment and tire rotation and technician did not rotate my tires bc he thought they didn't need to. I drove on my front tires about 8k miles already I need them rotate to the rear, he also didn't alignment my car bc he thought he could | Read Full Review

11/2/2024 12:00:00 AM | Google

★★★★★ Ronnie Petersen

I had heard that Crain Vw had great service but it wasn’t until I took my car to them that I knew they were a good dealer with knowledgeable staff thank you Crain vw | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Player # 2 nemesis

Great service. | Read Full Review

10/31/2024 12:00:00 AM | Google

★★★★★ Adam Singleterry

They were able to service my vehicle in a timely manner! Very satisfied! | Read Full Review

10/28/2024 12:00:00 AM | Google

★★★★★ Kendall Wright

They where awesome and quick | Read Full Review

10/26/2024 12:00:00 AM | Google

★★★★★ Justin Donaubauer

The service was great | Read Full Review

10/25/2024 12:00:00 AM | Google

★★★★★ Janet Alton

Very nice sales team, friendly and patient. Good communication even when buying a Kia at the VW dealership! | Read Full Review

10/22/2024 12:00:00 AM | Google

★★★★★ patrick smith

Never doing business there again! | Read Full Review

10/22/2024 12:00:00 AM | Google

★★★★★ Lindsey Jenkins

Brad was super nice and very helpful! Definitely recommend Brad if you’re looking to buy a new car! | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ sandy white

Overall good experience to have my car serviced. I took my car in on a Friday @ 3pm with the expectation that the car would be ready by 5, cool! When I called to check on the car @ 6:15 Friday night, they told me it was ready - but they closed at 6. So I had to leave my car overnight for no reason other than nobody took the time t | Read Full Review

10/21/2024 12:00:00 AM | Google

★★★★★ Kal & Krista Russell

Evan, Evan, Evan. You tried to scam and lie to the wrong one today buddy. After two days of searching for vehicles and working with Jeff (coolest guy ever by the way), Evan came in and ruined the day. I was offered $7,000 (on paper by the way) for my unseen trade in and while trying to finalize the deal EVAN wants to verbally offer m | Read Full Review

10/19/2024 12:00:00 AM | Google

★★★★★ Eric Richards

It was a very pleasant experience to buy from Crane we bought a 2024 Volkswagen Taos Michael the salesman was exceptional The only problem I had was took forever but that was due to my wife's undecision but overall experience five out of five couldn't imagine going anywhere else as of this day | Read Full Review

10/16/2024 12:00:00 AM | Google

★★★★★ Haopeng Li

dropped in for recall and it was done in the same day. great courtesy shuttle as well | Read Full Review

10/15/2024 12:00:00 AM | Google

★★★★★ Regina Crouse

| Read Full Review

10/13/2024 12:00:00 AM | Google

★★★★★ Tamara Davis

I went to Crain VW with high trepidation, thinking that they probably couldn’t do anything for me and was very, very surprised and amazed that something I had thought was going to be a major problem turned out to be something they could swiftly fix and charge me very little for doing it. I left very happy and totally relieved. And | Read Full Review

10/11/2024 12:00:00 AM | Google

★★★★★ George Wheatley

Jeff, Clifford, Mack and Evan were wonderful. They made our car purchase easy, comfortable and pleasant. | Read Full Review

10/11/2024 12:00:00 AM | Google

★★★★★ Brooke Eldredge

| Read Full Review

10/10/2024 12:00:00 AM | Google

★★★★★ Michael Vance

The service department here is great! I had two recalls done on my Volkswagen and the finished them in just a couple of hours on the day I had scheduled. Great to work with! | Read Full Review

10/10/2024 12:00:00 AM | Google

★★★★★ Christy Baldridge

| Read Full Review

10/9/2024 12:00:00 AM | Google

★★★★★ Houston Family

| Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ Mary Kisner

| Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ Carter Pinkerton

Good service, went in to get my water pump/thermostat housing inspected (vw moment) also got my oil change and service done quickly. They called and let me know the status on the inspection and kept me updated | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ Kelly Pierce

| Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ María Alejandra Valera parra

| Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ Paula Weaver

| Read Full Review

10/3/2024 12:00:00 AM | Google

★★★★★ sarah aden stobaugh

They were so nice everyone offered me a water | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ April Kennedy

Tried really hard to find anyone to help me. I was there for 15-20 minutes. I do know one person was busy but no one even acknowledged me & I was a serious potential buyer. There were people inside that didn’t even glance at me. | Read Full Review

9/27/2024 12:00:00 AM | Google

★★★★★ Maggie Dyer

Great service experience! Very communicative and thoughtful! | Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ L B

| Read Full Review

9/25/2024 12:00:00 AM | Google

★★★★★ Larry Prescott

I’ve never had as good of experience buying a car, as I did at Crain Volkswagen. From my sales consultant Cliff Miner, to the sales manager and finance manager, I couldn’t have asked for better help, and stress free shopping. They worked with me finding what I wanted, and then got me in and out during the buying process. I seldom | Read Full Review

9/23/2024 12:00:00 AM | Google

★★★★★ Brenda Payne

Always a great experience here! | Read Full Review

9/23/2024 12:00:00 AM | Google

★★★★★ Wanda Meyer

| Read Full Review

9/23/2024 12:00:00 AM | Google

★★★★★ Daniel Urdaneta

| Read Full Review

9/21/2024 12:00:00 AM | Google

★★★★★ Fern Breedlove

My salesman, Michael, was wonderful! He asked questions about what I was looking for and answered my questions. Everyone was very helpful. I have used this dealership for several years for service on my older VW. I trust their work | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Doris Cleek

Service was fast and courteous. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Brandon Clountz

| Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Sam Jackson

It’s nice to have a trustworthy VW dealer in Fayetteville. They’ve always given great service when I’ve needed it. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Sherryl Faulkner-Robinson

The staff were nice, but my recall repair was not done when promised. I had made an appointment, dropped off the car the night before and when I arrived at 5:00 I had to wait at least 30 minutes. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ Allison Frye

I always come here for my VW needs. I thought I needed extra work done today, but the Joshua gave it to me straight and told me I didn’t actually need it. The honesty was very reassuring and makes me want to go back. | Read Full Review

9/18/2024 12:00:00 AM | Google

★★★★★ Sylvia Ingram

Harold makes repairs easy! He is honest and gives excellent customer service. 10/10. Highly recommend Crain VW Service. | Read Full Review

9/9/2024 12:00:00 AM | Google

★★★★★ Patricia Porter

Everyone involved was great, from the sales man Clifford to Victor in finance. They made the car buying experience simple and easy. | Read Full Review

9/6/2024 12:00:00 AM | Google

★★★★★ Lori Dixon

As usual, excellent service. Thank you Harold, Frazier, and the rest of the team. Zero pressure and never an upsell. We appreciate all of you. | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Chris Sears

Great service.highly recommend Scott Web and Brad Cooper. | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Billy C

They sold us a Ford Bronco Sport that had gone under a mechanical safety check and apparently it was all good. Come to find out it's not all good. We had to go to the Ford Dealership to find out the rear differential is out. This is something that should have been noticed during the safety check. Do not buy a used vehicle from here!! | Read Full Review

9/3/2024 12:00:00 AM | Google

★★★★★ Douglas Lanford

Awesome people!! Great deal! | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ daniel Newlin

Bradley Cooper and Mac saved the day. We drove 5.5 hours and after what seemed like a nightmare, we were well taken care of. Big thanks to Bradley and Mac. | Read Full Review

8/31/2024 12:00:00 AM | Google

★★★★★ Emily Cadwell

I recently visited Volkswagen dealership and had the pleasure of working with Michael. From the moment I walked through the doors, he was attentive, professional, and eager to help. His knowledge of vehicles was impressive-whether it was the new electric models or the classic best-sellers, he had all the details at his fingertips. He | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Taylor Johnson

Cliff and Mac are the dream team! Obsessed with my new Tiguan ?????? thank you! | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ michael schaefer

| Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Thomas Charles

My partner bought a car from here and his car was sold. Funny thing is they never paid his trade in off so he’s STILL making payments on his trade in AND his new car. I would not recommend buying from here. | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Trisha Mars

This experience was truly 5star. My guy, David Hill, gave the best service possible. He understood what my needs were and had my ideal vehicle in line. Needless to say , I was financed at my terms, the staff was welcoming and I spent minimal time at the dealership. They washed my vehicle and gave me a full tank of gas. The GM , Pat a | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Sheila Neal

They did a great job oil change and rotated my tires and I was out 30 minutes. Awesome. | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Iseulle Kim

Had the greatest experience at Crain Volkswagen, David, Patrick, and Evan were super helpful and made my new car buying experience super painless. Would highly recommend them! | Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Evan Aslanzaikandi

| Read Full Review

8/26/2024 12:00:00 AM | Google

★★★★★ Jana Smith

Sales manager Evan has impeccable follow-up and truly wants customers to have a great experience. The employees in the service department are friendly and knowledgeable | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Jordan Golden

| Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Tucker Peitz

Awful experience. They handled many things very poorly and I wouldn’t recommend this specific Crain to anyone. | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Lindsey Jenkins

Awful communication. They pretty much don’t care about you anymore after you’ve purchased your vehicle. Was told by 2 different people that they would “give me a call back” about an urgent situation I was having. Neither of them called back at all (one of them being the manager). Felt like I was being lied to about a lot of things…Do | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Josh & Kayla Glossip

I absolutely hate leaving poor reviews, but there was no way around this. We gave this dealership every chance to do the “right” thing. Honestly, it’s a bit our fault for continuing to try to work with them after the way they conducted business from the start. Without going into every detail, please know that they will create agreeme | Read Full Review

8/25/2024 12:00:00 AM | Google

★★★★★ Tina Lynch

| Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ Jana Smith

Purchased a vehicle here in June 24. I’ve let my problems sit and simmer and I have to say something. I would not recommend purchasing a vehicle here. In the future, I will take my business elsewhere. They require you to sign an agreement at purchase that says if you have vehicle problems, you won’t seek legal representation without | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ Sahara Hull

The whole process was fantastic. We met Alan on a Saturday, who was very patient and kind. He wasn't pushy like other salespeople I've dealt with. He and his manager did everything possible to get me the Atlas I wanted. When I returned on Monday to pick it up, I worked with Michael. He was great. He played with my toddler so I could | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ Ashley Bernstein

Great service; could have better complimentary drinks and snacks while waiting. | Read Full Review

8/22/2024 12:00:00 AM | Google

★★★★★ S. DEREK CEOLA

They made buying a car quick and easy. Michael was very helpful and we felt well informed and comfortable with a large purchase. I highly recommend Crain. They had a much better selection than the competitors. | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Diesel Yak

A+ Service department!!!! | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ Matthew Mulson

Excellent and expedited service | Read Full Review

8/19/2024 12:00:00 AM | Google

★★★★★ David Denton

| Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ Tammy Jo

| Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ James Irwin

Relaxed atmosphere. Great vehicles. Great people. | Read Full Review

8/17/2024 12:00:00 AM | Google

★★★★★ Shelby Burnett

Look at photos and screenshots of my Reviews! It won’t let me Type Everything it over exceeds. DO NOT BUY FROM THESE CROOKS | Read Full Review

8/12/2024 12:00:00 AM | Google

★★★★★ Cade Jacobs

This place has always been a great place for service. Joshua K (service advisor) knew I was in the market for a Golf R. When a manual version finally came in, he let me know right away and put me in touch with Lorenzo (sales). Car was priced at MSRP, so that made the choice of buying pretty simple. Most dealerships have been mark | Read Full Review

8/11/2024 12:00:00 AM | Google

★★★★★ Jordyn Moore

These people are so nice!! Josh is so incredibly helpful and really puts the work that you need to get done on your car in perspective. Will definitely be coming back for any additional repairs. Thank you! | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Jack Morrison

Had work done on my Jetta at the Service Dept. They are very professional and polite with excellent customer service. I will definitely return to get my vehicle serviced when needed. | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Arnold Knox

Great service department and great people to deal with. I will definitely be back. | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Brad Ginnever

| Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Ana Najera

Very Professional, quick, and very kind staff. | Read Full Review

8/8/2024 12:00:00 AM | Google

★★★★★ Alex Beaumont

Very professional and courteous team. They went above and beyond for me today (especially Andrew :) - thank you! | Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Lucas Massengale

| Read Full Review

8/6/2024 12:00:00 AM | Google

★★★★★ Tyler Murphy

| Read Full Review

8/3/2024 12:00:00 AM | Google

★★★★★ Vincent Castagna

Our Beetle was fixed properly. People are good. Not 5 stars because we never seem to be able to get out of there for less than $500. I Need to become a better DIY’er. | Read Full Review

7/31/2024 12:00:00 AM | Google

★★★★★ Stephanie Thomas

I already knew exactly the vehicle I wanted to purchase before I arrived. They were ready for me when I got there. Got there at 9:30am & drove out of the lot with my new to me VW Atlas by 12:30. William was my liaison, and although young & relatively new to the job he listened to what I said, was knowledgeable about the vehicle I ch | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ Melinda Goth

Did a inspection that was 150.00 never got the results | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ Cassie Dunn

Excellent and kind customer service. Honest and straight forward. Highly recommend! | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Paige Farmer

The online scheduling, service, and waiting room experience were all great! If you want fast, dependable service and a place that always answers their phone, no automated presets, this is the place to go. | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Annye DeGrand Fox

Terrible customer service. Definitely don't recommend unless you like being given the runaround from their sales associates, sales managers and "customer experience manager". Take your business elsewhere! | Read Full Review

7/26/2024 12:00:00 AM | Google

★★★★★ Levi Cooper

| Read Full Review

7/25/2024 12:00:00 AM | Google

★★★★★ Adam

Fantastic service as always at this location! Got me in and out same day with no appointment. | Read Full Review

7/23/2024 12:00:00 AM | Google

★★★★★ Mary Rudolph

Very helpful.and accommodating scheduling a same day service for an air conditioner. I appreciated the promot attention since I was planning to travel to Wisconsin, a 12 hr drive on the weekend and my car was serviced this Friday. Very friendly and convenient location. | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ Kensington 8

Great service, actually took our car in at the appointment time, and finished the job quickly and correctly. Recommend taking your VW here for service. | Read Full Review

7/18/2024 12:00:00 AM | Google

★★★★★ Jason McClure

Bradley and Mac were great to work with. If you are looking for a VW go talk to them. | Read Full Review

7/16/2024 12:00:00 AM | Google

★★★★★ Lois Block

I took my Jetta to Crain Volkswagen in July 2024 and was very satisfied with my experience there! The service manager, Josh, was very patient and helpful. He worked very diligently with State Farm Insurance to support me in getting the funds needed to get my car fully repaired after an accident involving a deer. I am very thankful to | Read Full Review

7/16/2024 12:00:00 AM | Google

★★★★★ Blaide Hamada

My wife and I own two VW GTIs and the staff has always taken very good care of us. Owning a car is never without its problems, this is just a fact of life. You have recalls, warning lights etc. I like to do my research before I take someone’s word for it. We had warning light issues and I researched it was the steering wheel. Instead | Read Full Review

7/15/2024 12:00:00 AM | Google

★★★★★ Linda Bunting

The most friendliest and easiest experience we’ve ever had buying a car. Cliff and Evan went above and beyond on helping us with our purchase. | Read Full Review