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Crain Volkswagen of Fayetteville

★★★★★(94)read reviews

2011 West Foxglove Drive, Fayetteville, AR 72704

(479) 439-4645 Ask About Our Service Specials!

Service Offers

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September Bonus

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$10 Off Mid-Week Special⁵Click Here for Details

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$5 Off Front Wiper Blade Replacement³Click Here for Details

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No Charge Brake Inspection⁹Click Here for Details

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$89.95 Oil and Filter Service¹Click Here for Details

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No Charge Tire Rotation⁷Click Here for Details

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No Charge Battery Test¹¹Click Here for Details

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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VW2023 at checkout.Click for details

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Tire Special

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VW Service Credit Card Click for details

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Get a 15% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 07.01.23 and 09.30.23.

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Enjoy SiriusXM in your vehicle!Click for Details

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Tire Price Match Guarantee when purchased from the Volkswagen Tire Store

Map & Directions

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 3:00 PMSun: Closed

Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Crain Volkswagen of Fayetteville has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.

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Customer Reviews

★★★★★ Diana Malario
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9/13/2023 12:00:00 AM | Google
★★★★★ Miles Mason
Cliff did an excellent job | Read Full Review
8/31/2023 12:00:00 AM | Google
★★★★★ Athome Real
Great customer service & communication throughout the service appointment. Thank you to all who ensure I have a safe vehicle to drive. Appreciate you all. | Read Full Review
8/29/2023 12:00:00 AM | Google
★★★★★ Cecile Jackson
I want to give a shout-out to the fantastic sales guy named Alfredo. We came in with a vehicle in mind, let us look at some, and then showed us a pre-owned car the 2022 Hyundai Kona. He was very knowledgeable about the car and answered all the questions we had. He gave us a car fax report and explained everything. We test-drove the c | Read Full Review
8/29/2023 12:00:00 AM | Google
★★★★★ Dana Cargill
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8/25/2023 12:00:00 AM | Google
★★★★★ Justin Pearl
After our experience with Jose (our salesperson), my wife and I have decided he's our favorite salesperson we've ever worked with. Which is saying a lot, as we've swapped out cars a lot over the years. He was very communicative, friendly, informative and accommodating. Easily the best buying experience we've had thus far. | Read Full Review
8/24/2023 12:00:00 AM | Google
★★★★★ Jase Childers
The saleswoman Ashleigh was amazing. I did not feel she was selling me but helping me find my ideal car. She was quick on all response via SMS and in person. Very in tuned with my needs. Never came off pushy. If you get a car from Crain, talk to Ashleigh. She is a wonderful person to help you get your next vehicle. | Read Full Review
8/21/2023 12:00:00 AM | Google
★★★★★ matt
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8/20/2023 12:00:00 AM | Google
★★★★★ Emily Davis
Alfredo was so helpful!! Very easy to talk with and answered all of our questions! | Read Full Review
8/16/2023 12:00:00 AM | Google
★★★★★ Chyna McKee
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8/8/2023 12:00:00 AM | Google
★★★★★ Wendell Jones
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8/5/2023 12:00:00 AM | Google
★★★★★ LAST_SA1NT
I wanted to come on here and talk about these guys I'm only 18 years old and they actually sat down and worked with me a didn't brush me away like others I really appreciate that I had cliff and the manager I forgot his name they were all super awesome professional and made sure they worked with me and I ended up buying a car and the | Read Full Review
8/4/2023 12:00:00 AM | Google
★★★★★ Rena Badger
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7/15/2023 12:00:00 AM | Google
★★★★★ Austin Maize
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7/13/2023 12:00:00 AM | Google
★★★★★ Jeff Welch
Clifford Miner was great to work with. Crain VW made it easy for me to get my wife in a great VW Atlas. Go by and see Cliff, he will treat you right. | Read Full Review
7/13/2023 12:00:00 AM | Google
★★★★★ Terry Odle
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7/12/2023 12:00:00 AM | Google
★★★★★ Claudia Carrillo
Very disappointed how they always promises, but never follow through. Next time I will be driving to Tulsa for any maintenance needed on my Passat. | Read Full Review
7/11/2023 12:00:00 AM | Google
★★★★★ Paul Ammann
Mu wife and son were in the area for baseball and had some concerning issues with the car. Crain service were able to get them in on a Saturday and take care of the problem almost immediately. Their service personnel were obviously very knowledgeable about what they were doing! Many thanks!!! | Read Full Review
7/7/2023 12:00:00 AM | Google
★★★★★ Lauren Pickens
The service team was quick and very easy to work with, including shuttling me to and from work. Super friendly staff! | Read Full Review
6/28/2023 12:00:00 AM | Google
★★★★★ Exander Krein
Unfortunately bought my first expensive car here. Not even 2 days later throwing 3 check engine codes, and a new problem pops up every day. Extra 3-4k I guess I’ll have to put in to fix it. Almost thought going through a main dealer and paying that extra bit would help ensure I wouldn’t get a lemon. Please save your money and go else | Read Full Review
6/13/2023 12:00:00 AM | Google
★★★★★ Heather Johnson
Jose and his sales manager were both so helpful and kind. I appreciate that there is a sales person there who knows a lot about VW electric cars as that was my exclusive focus. The building was spotless and I felt comfortable the entire time. You won't regret working with them! | Read Full Review
6/4/2023 12:00:00 AM | Google
★★★★★ T Dodge
Never bought a car here but the service department is excellent. | Read Full Review
6/4/2023 12:00:00 AM | Google
★★★★★ Ryan Keesling
Quick, courteous service. | Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ Rebecca Cresswell
BEWARE!!!! Unless you’re buying a 0 mileage brand new off the lot vehicle- you’re better off using Facebook marketplace. I had a vehicle 19 days, drove to Springdale and back one. SINGLE. time. and the vehicle throws engine codes. Had two people look this car over and test drove three times and bought it with no codes. Not a brand ne | Read Full Review
6/1/2023 12:00:00 AM | Google
★★★★★ Erika Hash
Crain Volkswagen is an Audi Certified dealer however DO NOT take your Audi(or any car) here! They charged for an oil change and then advised I went to the Audi dealership in Tulsa because there were other problems they said they might have found. While driving to Tulsa the skid plate fell because they didn’t put screws back on and dr | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Jessie R
Service department does nothing for its customers. Take your car elsewhere. Terrible people. | Read Full Review
5/31/2023 12:00:00 AM | Google
★★★★★ Betty Meyer
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5/27/2023 12:00:00 AM | Google
★★★★★ Robert Jones
Great salesman and finance manager. Both very knowledgeable and friendly. | Read Full Review
5/24/2023 12:00:00 AM | Google
★★★★★ Tracee Williams
Everything went fine. I was in and out in about an hour and a half. | Read Full Review
5/22/2023 12:00:00 AM | Google
★★★★★ cviscardis
Willing to quickly provide service (oil change and rotation) without an appointment and as soon as I arrive! Other dealerships required an appointment and were not willing to provide prompt service. Crain jumped right on it and provided excellent service! | Read Full Review
5/21/2023 12:00:00 AM | Google
★★★★★ Jaime Bilyeu
Great staff! | Read Full Review
5/17/2023 12:00:00 AM | Google
★★★★★ Fred meek
They got my car in on time and out on time. The service department has always taken very good care of me! | Read Full Review
5/16/2023 12:00:00 AM | Google
★★★★★ Kari Bjorn Photography
We’ve taken our VW Tiguan in for oil changes and check ups for the past two years and never had anything but amazing service! | Read Full Review
5/14/2023 12:00:00 AM | Google
★★★★★ Douglas FitzRandolph
Courteous and professional. | Read Full Review
5/11/2023 12:00:00 AM | Google
★★★★★ Crystal Nelson
Great communication and speedy service. | Read Full Review
5/10/2023 12:00:00 AM | Google
★★★★★ Steve K
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4/27/2023 12:00:00 AM | Google
★★★★★ Benjamin Gilstrap
The entire service department as well as the dealer operator, Shane Roberts, are completely inept at doing something as simple as communicating the status of a vehicle throughout the repair process. My repair was scheduled weeks in advance, and I was told at the time of scheduling as well as at the time of drop-off that it would be | Read Full Review
3/29/2023 12:00:00 AM | Google
★★★★★ Ryan Price
Love being able to schedule on line, service recall was quick and within the estimated time I was told. | Read Full Review
3/27/2023 12:00:00 AM | Google
★★★★★ Matthew Raney
The service provided by this dealership’s shop is of the highest caliber. I brought an Audi in to the service dept. recently. My service tech, Mack, provided a simultaneously in-depth and incredibly comprehensive report of my car’s issues. In addition to having all parts in shop (repair was done within the 72 hours I brought in my c | Read Full Review
3/22/2023 12:00:00 AM | Google
★★★★★ Dean
Trust me do NOT bring your VW here for service. It's a SCAM operation they run. I'm on my fifth Volkswagen and I've had it in over a dozen dealerships and I've never seen anything like it. The $1k estimate they gave me at drop-off was not for what I booked online (which was brakes and diagnose overheating. ) They're said 48 hours, | Read Full Review
3/22/2023 12:00:00 AM | Google
★★★★★ W. Dansby
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3/19/2023 12:00:00 AM | Google
★★★★★ Kathy Engstrom
Staff was very friendly and helpful. They also got our service done quickly, the dealership and service department was clean, bright and inviting. Feel great about sending my daughter's car there for service while she is in college! | Read Full Review
3/8/2023 12:00:00 AM | Google
★★★★★ phillis whitlow
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3/4/2023 12:00:00 AM | Google
★★★★★ James Scott
Great service, Andrew was a great help! | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Leslee Bohannan
Andrew did awesome today! Got me in for service a whole day ahead of schedule! Very polite! | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Larkus Pesnell
Good work and pleasant to work with. Andrew done an amazing job. In such a short time. | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Amanda Dryer
I would give 5 stars but the Service department has been difficult to get on the phone lately. To schedule my most recent service appointment I called one day and was told that the service department was on the phone and I could leave a message for them to return my call. They did not return my call and I had to call back 48 hours la | Read Full Review
3/1/2023 12:00:00 AM | Google
★★★★★ Ryan McCarthy
We had a very specific vehicle we were looking for and needed to act fast. Everyone at Crain understood this and did everything they could to make sure our transaction happened fast. | Read Full Review
2/27/2023 12:00:00 AM | Google
★★★★★ Jason Martin
Took my 2017 Volkswagen Golf in for a repair to the coolant system on October 12th. It is now December 31st and they still have not completed service. Mack at the service counter seems to drop the ball time after time in getting the vehicles serviced and completed, as well as communicating what is going on. Andrew the service manager | Read Full Review
2/9/2023 12:00:00 AM | Google
★★★★★ Arno Frugier
Worse place. Had to get car fixed at a different Volkswagen garage after CRAIN forgot to tight up sway bar properly!!!! Terrible customer service. Def go to a different place! | Read Full Review
2/5/2023 12:00:00 AM | Google
★★★★★ Ryan Calabretta-Sajder
It took 2.5 hours for an oil change and tire rotation. WAY TOO LONG! | Read Full Review
1/31/2023 12:00:00 AM | Google
★★★★★ Kurtis Reel
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1/28/2023 12:00:00 AM | Google
★★★★★ Brenda Parker
The facility is clean and accessible. The staff is friendly and helpful. | Read Full Review
1/24/2023 12:00:00 AM | Google
★★★★★ Lauren K. Poindexter
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1/23/2023 12:00:00 AM | Google
★★★★★ Ben Wheeler
The guys at the service center are top notch. They greet me by name every time I come in for service and repairs. Mechanics always do a solid job as well. I docked 1 star because they're super backed up if you want any work done. I had a recall that was a very serious safety/driveability issue, and they couldn't fit me in their sched | Read Full Review
1/15/2023 12:00:00 AM | Google
★★★★★ Kelli Watts
The entire staff was friendly and helpful throughout the entire process. Charlie was so kind and helpful and went above and beyond with everything. Everyone made the car buying experience enjoyable. | Read Full Review
1/5/2023 12:00:00 AM | Google
★★★★★ John Connelly
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12/13/2022 12:00:00 AM | Google
★★★★★ Amanda Dryer
The customer service at Crain VW is always top notch! I bought my first VW from them in 2016 so I knew exactly where to go after my wreck. | Read Full Review
12/10/2022 12:00:00 AM | Google
★★★★★ Richard Seay
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12/8/2022 12:00:00 AM | Google
★★★★★ David Villamizar
I’ve never had a good experience here. I never received a call when my replacement part arrived. Once I had to call for an update, they scheduled me in and informed me it would take 45 to 1 hour to comete the repair… that turned into nearly three hours. All because they did not communicate with one another. The tech started a diagno | Read Full Review
12/6/2022 12:00:00 AM | Google
★★★★★ Tracie Wallace
Greatest experience purchasing my 2022 VW Jetta!!! Drop by and see Jose Rivera he can hook you up!!! Was able to get a fantastic deal!! Love Crain VW of Fayetteville they have been by my side on my previous and now my new love!! Bradon will also give you a fantastic deal!! | Read Full Review
11/29/2022 12:00:00 AM | Google
★★★★★ Brent Kerr
This was the best dealership experience I’ve ever had. I was floored by how professional and helpful Jose and Bradon were. I will definitely be back! | Read Full Review
11/28/2022 12:00:00 AM | Google
★★★★★ Cindy Savage
Andrew and Justin fantastic! Very helpful | Read Full Review
11/28/2022 12:00:00 AM | Google
★★★★★ Sarah Osborne
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11/27/2022 12:00:00 AM | Google
★★★★★ Greg Betzold
Jose! I would recommend Crane Fayetteville Volkswagen dealership because of the great people we met. Starting with Jose, he was exceptional in giving us the information and being a friend by the end of our test drive. Braden made the financing easy and breezy. Thank you! | Read Full Review
11/23/2022 12:00:00 AM | Google
★★★★★ Cory Farrow
I love doing business. They get the car in and out fast as they can for me and its right every time . | Read Full Review
11/22/2022 12:00:00 AM | Google
★★★★★ Erica Bell
Great experience, great salesman, very friendly and helpful. Overall great. One negative is the prices listed online are not actual sales prices. However they will work with you, but I like upfront pricing. | Read Full Review
11/9/2022 12:00:00 AM | Google
★★★★★ Pam Machemehl Helmly
I really like the team at Crain Volkswagen. I spoke to the Service Manager, Andrew today to help me with my warranty on my Atlas. He could not have been more helpful! I am grateful for folks that want to have long term business from clients. I will be one of those! | Read Full Review
11/8/2022 12:00:00 AM | Google
★★★★★ Peyton Thurmond
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11/8/2022 12:00:00 AM | Google
★★★★★ Miles Van Homer
My experience at Crain was amazing. Charlie was exceptionally knowledgeable and professional. The buying experience was both low pressure and pleasant | Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Brandon B
Great service! Would recommend if your having problems with you Volkswagen vehicle. | Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Leo Turner
Charlie Irvin is the best no pressure at all made my buying experience awesome will definitely go back for my next purchase | Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Markus Katzfey
Dropped my car off for a Tuesday appointment....then I wound up having to wait for almost 6 hours on Saturday while they finished it up. Staff was very friendly, but apparently scheduling is not their strong suit. And no they were never waiting on parts..... | Read Full Review
11/3/2022 12:00:00 AM | Google
★★★★★ Fenix Pool
Dishonest and unfair service department. BEWARE LADIES!!!! I am from Kansas City and moved to NWA this couple years. I visited the dealership in KC last month and they recommended it was due for me to do my timing service (between 120,000-130,000 mi on a TDI). I was quoted $1500.00 for the timing replacement which would also include | Read Full Review
11/1/2022 12:00:00 AM | Google
★★★★★ Laura Morgan
I had a great experience with my purchase! Brenton made the whole process easy and enjoyable. | Read Full Review
10/29/2022 12:00:00 AM | Google
★★★★★ Tyler Beam
Mack is a great! Well knowledgeable and great customer service! | Read Full Review
10/28/2022 12:00:00 AM | Google
★★★★★ Catherine Howard
Mack was very helpful and friendly! Answer all if my questions. Great service! | Read Full Review
10/28/2022 12:00:00 AM | Google
★★★★★ Osmara Rivas
Everyone was very kinda and friendly. | Read Full Review
10/28/2022 12:00:00 AM | Google
★★★★★ Avonia Durby
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10/26/2022 12:00:00 AM | Google
★★★★★ Larissa Ice
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10/23/2022 12:00:00 AM | Google
★★★★★ Roger Farris
My experience with Mason has been top shelf! | Read Full Review
10/23/2022 12:00:00 AM | Google
★★★★★ Mark Miller
We just bought a Volkswagen Atlas today we had a top-notch experience from beginning to end with every last detail. Our sales person was Charlie Irvin. He was outstanding, being both friendly and knowledgeable. Brandon, our sales manager, did an excellent job of securing the appropriate financing. The sales floor is brand new and Sta | Read Full Review
10/20/2022 12:00:00 AM | Google
★★★★★ Carolina Sandoval
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10/20/2022 12:00:00 AM | Google
★★★★★ Fr. Jason Sharbaugh
Always excellent service, great folks, fun to be around, and they take good care of me when in! | Read Full Review
10/17/2022 12:00:00 AM | Google
★★★★★ Shane Maschhoff
Charlie, Jose, and Bradon were amazing to work with! We were completely satisfied with the customer service and explanations of everything. We will definitely come back to them first next time we are in the market for a car! | Read Full Review
10/15/2022 12:00:00 AM | Google
★★★★★ jeni jamison
Charlie was so helpful and kind, even before I arrived answering my questions via email. I came in and Charlie and Bradon took care of everything and I'm so excited with my new car!! | Read Full Review
10/12/2022 12:00:00 AM | Google
★★★★★ Haopeng Li
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10/10/2022 12:00:00 AM | Google
★★★★★ Deshun Thomas
Mack provided excellent costumer service! | Read Full Review
10/7/2022 12:00:00 AM | Google
★★★★★ Em Lassen
My experience at Crain VW getting my car inspected was a breeze. Mack Butler was my service advisor and was extremely helpful and explained everything very clearly and he made the experience very easy. He explained everything they found and all my options, making sure I knew what any repairs were and approved them beforehand. I had | Read Full Review
10/6/2022 12:00:00 AM | Google
★★★★★ Jeremy Leonard
Mac is the greatest! | Read Full Review
10/5/2022 12:00:00 AM | Google
★★★★★ Kimberly Gillow
Even though the cost of having work done at the dealer is a bit higher, we are always super pleased with both the level of service and the quality of the work done. It's definitely worth the expense. | Read Full Review
10/5/2022 12:00:00 AM | Google
★★★★★ Seth McDaniel
Friendly and trustworthy service, but the oil change took 2.5 hours. The original estimate was 1 - 1.5 hours. | Read Full Review
10/2/2022 12:00:00 AM | Google
★★★★★ Jacob Perry
Y'all quote was absurd to fix our car. Then the car was parked under a sap tree covering it. The part was 27$ and the quote to fix it was 1500$ | Read Full Review
9/30/2022 12:00:00 AM | Google
★★★★★ Brenda Meythaler
I had the battery to my 2018 Volkswagen Tiguan changed a month ago. As soon as I got the vehicle back the temperature of the vehicle was reading 140 degrees and the VW technician told me not to worry about it. Shortly after I noticed the engine fan was running a lot more loudly and longer than usual. One week ago I brought it back in | Read Full Review
9/26/2022 12:00:00 AM | Google

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