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Berge Volkswagen

★★★★★(71)read reviews

385 W Baseline Rd, Gilbert, AZ 85233

(480) 648-2724 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ Noah Michel
Bel was great and helped out a lot on the servicing of our vehicle. Ask for Bel! | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Cheylynn Dileonardi
Bel Karam took care of us the whole time and provided great service to us and our car. He’s a great guy and very helpful. Thank you Bel! | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Jonathan deMartimprey
I can’t speak to their service in any other area, but I stopped by when I needed to replace my rear window wiper and was having trouble with the arm, Steve Ross helped me out and dealt with a great attitude! | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ S. Logan
I was in today to get my new Taos looked at. Both Brandy and Gregory were beyond wonderful and incredibly helpful. I cannot recommend them enough. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Bacon Edwards
We left another dealership to come here. They have EXCELLENT communication. We feel heard when we have gone in with issues. The staff is courteous and helpful. The team appears to work well together. | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Milani Malinao
Today, I had the pleasure of experiencing exceptional service at Berge VW for the first time. Gabriella, my preferred service advisor, exemplified professionalism, friendliness, and transparency throughout the process. The technician demonstrated expertise and provided valuable insights into my vehicle's condition, complemented by an | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Jennifer Knowlton
My name is Jennifer Elric and I brought in my 2016 VW Beetle for a frontal airbag recall on June 5th and nothing else was wrong with it. Had to bring it back June 26th because now I have an air bag light coming on. They claim they did the recall fine but offer to do it again anyways. 3 weeks later it is back on again. The tech who wo | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Sean Ford
Brandi is awesome. Told her what happened to my car and she assured me everything would be taken care of. The team there is professional and delivered on everything. Thank you so much. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Sean Ford
| Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ William Jackson
Contacting a service advisor at Berge VW was a breeze, they actually picked up the phone then I call. I scheduled my recall and some other work. Brandy McKinnon was a pleasure to work with. Berge VW will have all my future business. | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Candid Cory
I know car sales have a bad rap, but the folks at Berge are awesome. This was my third Local VW dealership in the Valley visiting that weekend. The first two held me for hours on end, playing word games like "Tax Savings", and "we can't take tint off the car", etc. The other dealers held my keys hostage, begging me to stay and work | Read Full Review
10/9/2024 12:00:00 AM | Google
★★★★★ Raymond Camacho
I was referred here by a friend who had a fantastic experience purchasing a vehicle, and I can see why. After my car blew a transmission, I needed a new vehicle urgently. I was directed to Casey Tate, and he immediately went to work helping me find the perfect match. I initially considered a high-mileage vehicle, but Casey guided me | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Scott Hardy
Time for an update , we purchased another new Jetta and the process was once again amazing ! Thank you Casey !! Please see him if you go to Berge! I can’t say enough how painless he made the process , everyone there is a professional !!! Thank you | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Marcus Johnson
I don't go to Berge Volkswagen for service anymore. While they have done some good work for me, I do my best to avoid them because they have been dishonest with me in the past. | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Abie Coronado
We had an excellent car buying experience with Casey. Berge is truly and exceptional dealership. Casey greeted us immediately and got right to it showing our son cars in his price point. As far as car buying goes we were in and out rather quickly. I highly recommend seeing Casey at Berge for you car buying needs. | Read Full Review
9/22/2024 12:00:00 AM | Google
★★★★★ Jarrod Haskin
I have been without my vehicle for over a month, granted I eventually was given a rental through Hertz but only after a week of worrying and trying to figure out transportation to and from work. While I understand my vehicle is warranty work and there are some things that just happen under nobodies control, the unprofessionalism dis | Read Full Review
9/19/2024 12:00:00 AM | Google
★★★★★ Jarrod Haskin
I have been without my vehicle for over a month, granted I eventually was given a rental through Hertz but only after a week of worrying and trying to figure out transportation to and from work. While I understand my vehicle is warranty work and there are some things that just happen under nobodies control, the unprofessionalism dis | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Robert Brabenec
Highly recommend Casey in sales. He is a very attentive and helpful person at all times. Great listener, not pushy at all. The ideal representative. | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Mike Conder
Dishonest and withheld information until the end. Very disappointing. | Read Full Review
9/12/2024 12:00:00 AM | Google
★★★★★ Wannes Desmet
Every time we've brought our car in, Niko has been fantastic to work with. He goes out of his way to provide an excellent service experience. Just as an example, he immediately sent someone out to help when our car stalled at the intersection upon arrival to the shop, Niko was super friendly and helpful with us throughout the inconv | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Captain X
Friendly and efficient staff got me into the car I wanted, quickly and hassle free. David Rose was helpful throughout the entire process, and got me the car I wanted and financing I needed to drive away that day. Good friendly folks. My second VW, first was 2014 Beetle turbo, now have a beautiful Golf R. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ XL Rooster XXX
Chase Flatley is the guy you want to see when you go to Berge VW. The guy knows his stuff and willing to talk you through the service, and what comes of it thoroughly and in a way non-mechanic people can understand. 10/10 coming back to have Chase and the guys at Berge VW service my car. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Robert Brabenec
Purchased or leased three Volkswagen from them so far. This is my first electric vehicle. Thanks to Casey and Earl. | Read Full Review
9/10/2024 12:00:00 AM | Google
★★★★★ Christian Lerma
I recently had the pleasure of visiting Berge VW while traveling from out of town, and I couldn't be more impressed with the exceptional service I received. I found myself in a bit of a bind with a tire issue and decided to call into the parts department. The parts guy was absolutely amazing, he not only checked to see if they had t | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Robert Brabenec
Purchased and leased 3 Volkswagen vehicles here, two of them from our salesperson Casey, including ilour current electric vehicle ID.4 SUV. | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Kevin Davis
outstanding car buying experience. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tameka Moody
I’m still in an awww moment so it took me a couple weeks to write my review First I ended up at this location speaking with Charlie who was awesome which lead me to Mark who is a magician with numbers he was not letting me leave without a vehicle finally “Rose” lol thank you for dealing with me for hours driving 6 different vehicles | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tony Martin
This dealership has had my son-in-law‘s car for two weeks and still have not looked at it. AC is not working. He and my daughter have an 18 month old boy and cannot go without air-conditioning. These guys don’t seem to care about any of that. My son-in-law contacted them yesterday and they haven’t even looked at the car. Terrible cus | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Olivia Winn
took a CC here to have an oil pressure light checked. a couple thousand dollars and less than a month later, the light is back on. i wouldn’t return or recommend this shop after this. | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Curtis Bennett
I feel compelled to share my incredibly frustrating experience with the service department at Berge Volkswagen of Gilbert, Arizona, which has been nothing short of horrendous. After multiple encounters, I can confidently say this is one of the worst customer service experiences I've ever had. My wife and a good friend, both proud ow | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Joe Hernandez
I'm sharing my Yelp review here because it reflects a level of excitement and satisfaction my wife and I still have close to 3 weeks later. 5 star Yelp review: The following review is from a guy that swore off buying a new car again. (I still cringe when I see tax, title, and license $$$ - but nothing a business can do about that). | Read Full Review
8/26/2024 12:00:00 AM | Google
★★★★★ ivana netzer
Berges VW dealership gave us an amazing experience. We had gone to several dealerships and they did NOT compare to the customer service that was experienced here! Even had another friend who had gone to another location and had the consistent CS experience as I had explained to her! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Becky McFarland
We got our first car from Burge around 2012ish. It was a Jetta TDI and we traveled from southern NM to Phoenix to get our servicing. Fast forward to 2019 and we traded for a Tiguan and we are getting ready to head over for its service and will ponder our next car from them. They have always gone a over and beyond to take care of us | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ David Kester
Ask for Brandon Kester | Read Full Review
8/7/2024 12:00:00 AM | Google
★★★★★ Hadiya Blockson
Niko is the best, Ive been living in Arizona for over 2years and Ive also purchased my car at this location and from the beginning he has been really helpful! I really appreciate Niko for all the help and also leading me in the right direction. Thank you for all of your hard work | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ twe87
I write this note to expose deceitful practices of Berge VW in Mesa AZ. My daughter, a 1st time car buyer, visited this dealership and spent almost 3 hours before they were unable to come to an agreement. She walked and of course they stopped her in the parking lot. Being only $500 apart, she and the dealership finally agreed to a pr | Read Full Review
8/5/2024 12:00:00 AM | DealerRater
★★★★★ Todd Evans
I write this note to expose the deceitful practices of Berge Volkswagen in Mesa AZ. My daughter, a first time car buyer, visited this dealership and spent almost 3 hours before they were unable to come to an agreement. She walked and of course they stopped her in the parking lot. Being only $500 apart, she and the dealership final | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ Elena Shaheen
I recently had a complex repair done on my 2019 Jetta, and Niko Atini was my service advisor at Berge Volkswagen. From start to finish, Niko made the entire process seamless and stress-free. His professionalism and attention to detail were outstanding, and he kept me informed every step of the way. I couldn't have asked for a better | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ cynthia
Brandy and Chase in the service department were absolutely amazing and very accommodating. Would be lost with out them! Thank you so much! | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Rebecca Henry
Watch out for their deceptive sales practices! They will negotiate a price on the car and then increase it with various 'dealer add-ons' without explaining, verbally disclosing or outlining them in the final contract. Took advantage of my daughter as a first time car buyer. Shame on Drew the Sales Manager and Berge Volkswagen! | Read Full Review
7/27/2024 12:00:00 AM | Google
★★★★★ Jordan Spintig
This Volswagen dealership is amazing!! Dominic made the process so simple, easy and fast. They were all so professional and friendly and made it the absolute best car buying experience I have ever had! Absolutely go here if you are looking for a VW, ask for Dominic! | Read Full Review
7/25/2024 12:00:00 AM | Google
★★★★★ Ricky ontiveros rosas
Was really low on Coolant on my mk7.5 gti and decided to go in the service center to ask if my Coolant could be topped off niko at the front Was super friendly and very helpful, he topped my Coolant and i ended up buying a bottle of Coolant. he was also very knowledgeable about the prices on other services. I will be coming back in t | Read Full Review
7/22/2024 12:00:00 AM | Google
★★★★★ Zoe Winstanley
DO NOT GO HERE THEY DO SERVICES THAT DO NOT NEED TO BE DONE AND CHARGE YOU FOR IT!! My husband Joe bought in my vw Jetta for a 30k service and what should have been covered under warranty we was not and the bill came to just under $800. Have included the bill to prove this. Yesterday my car started and suddently stopped which we fou | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ william O'Fallon
Do not buy from here. These people are pure scum. Service dept treats customers like garbage. Sales is worst of the worst. Absolutely avoid this place. There are other options. Do not buy from here ever. | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Kelly Andrews
Berge Volkswagen is terrific! I’ve been servicing my VW there for about 2 years and have really had a great experience. Recently, my car had some problems and I needed it fixed asap. Niko was my service agent and he was INCREDIBLE! I’ve never been treated with more respect, care, and consideration at a dealership. He worked to fix my | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Tina Wojciechowski
We had an amazing experience here! We were getting the run around from different dealerships and decided to stop in and see what Berge had. They were honest, easy to work with, and quick with producing the bottom line costs for each car I test drove. They gave me a great price for my trade in and we were in and out of there in less t | Read Full Review
7/2/2024 12:00:00 AM | Google
★★★★★ Dean Jagger
| Read Full Review
6/30/2024 12:00:00 AM | Google
★★★★★ Julie Biddlecombe
I briefly worked with Bel Karam, Service Drive Manager at Berge Volkswagen in Gilbert. In a short period of time he left a big impression. He was welcoming, incredibly helpful and such a nice person to work with. I highly recommend working with him! | Read Full Review
6/27/2024 12:00:00 AM | Google
★★★★★ Kamil Salloum
I have nothing short of praise to give the service department at Berge VW. I worked with Niko who has demonstrated every sense of professionalism, empathy, and courtesy to both myself and the car. On the service day I opted to stay and do my work from the dealership, despite knowing that it would take around 6-8 hours to complete the | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Jessica Lawson
I came to Berge Volkswagen after having a bad experience at another dealership in the valley in hopes to find great experience. I have nothing but great things to say about this dealership. Everyone is so friendly and willing to help. My vehicle was in need of some major fixing that was going to take extensive time. They were very ac | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Robert Brabenec
We've purchased 3 Volkswagen automobiles here, and highly recommend Casey in sales. Sales manager Earl has moved next door to the Mazda side, both are highly recommended, competent, patient, and personable from the first hello to the delivery. | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Becky McFarland
We got our first car from Burge around 2012ish. It was a Jetta TDI and we traveled feom southern NM to Phoenix to get our servicing. Fast forward to 2019 and we traded for a Tiguan and we are getting ready to head over for its service and will ponder our next car from them. They have always gone a over and beyond to take care of us | Read Full Review
6/16/2024 12:00:00 AM | Google
★★★★★ Tevin Engle
| Read Full Review
6/14/2024 12:00:00 AM | Google
★★★★★ Savannah Galan
Brandy McKinnon in the VW service department is absolutely wonderful! She is so helpful and knowledge regarding service and any questions I had relating to my car. Thank you to the staff at Berge for always being so welcoming, helpful and patient, especially Brandy and Jayme | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Conner Potts
After getting soured on my prior vehicle standing me in Arizona on vacation 2 weeks ago, I made the decision to upgrade! Super huge shout out to Aaron for helping me get this Taos. Handles the western slope here in Colorado like a champ. Thank you again. Y’all are the best! | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Kevin Starck
I have been taking my VW Jetta to Berge Volkswagen for all of my car service needs, since 2017. Bel my service representative has been taking care of my car from the beginning, since 2017. Bel gives excellent customer service! Bel is the reason that I bring my car to Berge VW for all of my car service needs. He always goes the extra | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Katie WiserKrizek
almost every service visit in the past 3 years has been terrible. Either they take way too long to perform whatever services/recalls that I bring my car in for or the communication is very lacking. I most recently brought my car in for 3 recalls. They gave me a loaner car because they told me that it would take a week to do the re | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Jose R Truchuelo
Didn't bother to check for an AC failure that the day after took two hours to diagnose, approve and fix on another shop. | Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Larry Ivie
Although my car was fixed, for over 2 weeks, my car sat there waiting to be looked at for a new key fob. Something needs to be done with their service dept. | Read Full Review
6/8/2024 12:00:00 AM | Google
★★★★★ Paula Rush
I have been purchasing vehicles from Berge VW since 2018. I absolutely love everyone there! Recently I have worked with Niko in service who is absolutely phenomenal. He is proactive, knowledgeable, gets things done for you and treats you like you matter. I had my vehicle serviced recently and he was so great to work with! I can also | Read Full Review
6/3/2024 12:00:00 AM | Google
★★★★★ Ram Rod
Service advisor Brandy McKinnon was outstanding. My vehicle needed repairs and Brandy kept me informed all the way through the process. It was very nice to know the time frames of completion of the vehicle repairs. My car was washed and ready to go for pickup. Outstanding customer service. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Nikole Dahl
I have purchased two cars from this dealership and, while the buying process itself was satisfactory, I found that communication needs significant improvement. Throughout the transactions, there were several instances where timely updates and clear information were lacking, which led to unnecessary confusion and delays. Better commun | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ bobby schwir
Now that Mike isn't there I cry every day. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Terrance Brady
Bel always takes great care of me. Last week Mr. Gonzales checked me in and Bel Checked me out. Both were stellar. I really like the video evaluation. | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Todd Veleber
Service team kept me updated and was very communicative | Read Full Review
5/19/2024 12:00:00 AM | Google
★★★★★ Jeffrey Brown
Low pressure sales team. | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Austin Orso
My car kept going into limp mode at random. I took my car in after going to several shops that kept telling me nothing was wrong. But thank god for Brandon and the VW team. They diagnosed what was turning on the epc light which was causing the limp mode. It was going to be a repair I couldn’t afford at the moment but luckily Brandon | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Christopher Trimmer
Cool. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Lexy LaMotte
I am appalled by the lack of service I’ve continued to receive despite being part of the buyback a VW driver/customer for over 28yrs. A customer should never have to ask for a company to provide them customer service. You guys are horrible | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Udo Pfutzenreuter
They removed a problem with cratches on my dashboard, which the other VW dealer could not. | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Jeremiah Davis
Quick, efficient, professional and friendly. Start to finish was the quickest I've been in/out with the deal done, car prepped and delivered | Read Full Review
5/12/2024 12:00:00 AM | Google

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