Boucher Volkswagen - Hales Corners, Wisconsin

★★★★★ Marco Polo

By far the best experience I have ever had at a VW dealership. Purchased a 2021 GLI S with Anthony McBain. He is an excellent salesman, and has extensive knowledge on the VW family of vehicles. Their finance guy Brian was very personable as well. He made it a very delightful experience and didn’t pressure me into things I didn’t want | Read Full Review

6/22/2021 12:00:00 AM | Google

★★★★★ BETTYHOLTON53

I can’t remember the young guy that help me but he was awesome he was very attentive very knowledgeable I am very concerned about everything that was being done | Read Full Review

6/22/2021 12:00:00 AM | DealerRater

★★★★★ PETERSTEF34

Always great to work with Nick Imig. Makes everything very easy and convenient! Thanks again for your expertise and professionalism. Feel very comfortable working with Boucher VW. | Read Full Review

6/18/2021 12:00:00 AM | DealerRater

★★★★★ SPAZZIAM

Great experience and easy to negotiate with. From sale to financing to delivery everyone was good to deal with. No attitudes or pressure. Would definitely buy another car there. | Read Full Review

6/18/2021 12:00:00 AM | DealerRater

★★★★★ MIKE

In and out. Great service! My bill was less than expected and the muffins were fresh and delicious! Hot Starbucks coffee and cold bottled water. | Read Full Review

6/17/2021 12:00:00 AM | DealerRater

★★★★★ MATTYK43

Great experience and easy to negotiate with. From sale to financing to delivery everyone was good to deal with. No attitudes or pressure. Would definitely buy another car there. | Read Full Review

6/17/2021 12:00:00 AM | DealerRater

★★★★★ JIMMY15R

Boucher had many fine certified vehicles available. The buying experience was not stressful at all. Our sales person James Lemke was very knowledgeable of VW products, answered all of our questions but didn’t pressure us to buy. We appreciated that very much. The Finance Manager got us a considerably lower rate thru VW Credit than we | Read Full Review

6/16/2021 12:00:00 AM | DealerRater

★★★★★ Cassie

Joe was very helpful and took the time to ensure I was getting exactly what I wanted in my next vehicle! Would recommend to friends. | Read Full Review

6/16/2021 12:00:00 AM | DealerRater

★★★★★ POSTDRIZZY

Quick, great service, provided all information and status of vehicle. Great mannerism, as well as a comfortable environment. Sales knew a lot about the European cars so was a great conversation and easy to talk to. | Read Full Review

6/16/2021 12:00:00 AM | DealerRater

★★★★★ els2196

David was great! He answered my questions and didn’t pressure me to buy/pay for any other services that what i came in for. | Read Full Review

6/16/2021 12:00:00 AM | DealerRater

★★★★★ Michelle Pittman

Had a great experience at this dealership recently with the purchase of my new vehicle. Thank you to Tony and the rest of the group who made this a painless process, and for going the extra mile to make sure I was able to use all the features in the new car. Loving my ride so far and will definitely return for future purchases. Thank | Read Full Review

6/14/2021 12:00:00 AM | Google

★★★★★ Jamie Benson

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6/13/2021 12:00:00 AM | Google

★★★★★ Jamie.

Everyone we worked with was very friendly and helpful, this dealership had so many options for cars and I’m very happy with my purchase! | Read Full Review

6/13/2021 12:00:00 AM | DealerRater

★★★★★ JKMMUSKEGO

Thank you Emmanuel for taking care of my car so quickly on such a short notice. You and your team are very professional and I appreciate your work. | Read Full Review

6/12/2021 12:00:00 AM | DealerRater

★★★★★ ALLAN.STASZAK

Everyone I dealt with was fantastic. Car was ready when I was told it would be. I would definitely suggest Boucher to anyone looking for a vehicle. | Read Full Review

6/11/2021 12:00:00 AM | DealerRater

★★★★★ debraz

So polite and corrected some minor issues I was having. I got out of there only paying $135.00! What!!!! You never get out of the dealership with less than $1,000.00 spent | Read Full Review

6/10/2021 12:00:00 AM | Google

★★★★★ kyle.t.buss

The Service Center at Boucher VW in Franklin is top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! Period! | Read Full Review

6/9/2021 12:00:00 AM | DealerRater

★★★★★ BARETZAMY

...but... two hours for an oil change (unscheduled) is toooooooooo long. I was told an hour to an hour and a half. I would remove your “ no appt needed” when you will be that slow. | Read Full Review

6/9/2021 12:00:00 AM | DealerRater

★★★★★ twodabs

Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of his game and provides excellent service. He is never too busy to answer questions and makes sure to explain everything that transpired with my car. I was able to bring my car in with NO APP | Read Full Review

6/3/2021 12:00:00 AM | DealerRater

★★★★★ STRAUSHAUS

I was happy with the service. Things were done in timely manner. Courteous staff and waiting area is always clean and comfortable and it’s always nice to have water and soda available. | Read Full Review

6/3/2021 12:00:00 AM | DealerRater

★★★★★ LTHOMPSON2424

It was amazing! We found the car we wanted right before they closed but they stayed open to start the paperwork and the process. Everyone we met there is so helpful and awesome! I would definitely recommend them to everyone I know. | Read Full Review

6/2/2021 12:00:00 AM | DealerRater

★★★★★ TOADMAN39

Good work and good communication when a part had to be ordered. Helped me with a free rental when the repair took longer than expected. | Read Full Review

5/30/2021 12:00:00 AM | DealerRater

★★★★★ CraZ4Diamonds

Nick Imig was GREAT!!!! He never pressured me into buying something more than what I wanted, he listened to everything that I questioned. I financed through their bank which normally I do under mine, but they got me under what my bank was offering and that was a plus. I even got a warranty which made me even more happy. I am so happy | Read Full Review

5/28/2021 12:00:00 AM | DealerRater

★★★★★ Jessica Koth

I recently leased a 2021 VW Jetta and could not be happier with my vehicle and the sales process. Everyone was exceptionally helpful and friendly. Thank you to the entire Boucher team, especially my salesperson Tony! | Read Full Review

5/26/2021 12:00:00 AM | Google

★★★★★ Phillip Blake

Outstanding sales and finance people.nick and Phil are great professionals | Read Full Review

5/23/2021 12:00:00 AM | Google

★★★★★ Jen S

We had a really great experience at this dealership. Nick is a great salesperson, he is not pushy and was very patient with us. Patrick is also a great manager to work with. They are very helpful and went above and beyond our expectations. | Read Full Review

5/23/2021 12:00:00 AM | Google

★★★★★ Bev

After considering a variety of brands, including Audi and Mazda, I bought my first VW. Jimmy was most helpful. I am waiting for a few post-sale things to be taken care of. I trust Boucher will deliver. | Read Full Review

5/23/2021 12:00:00 AM | DealerRater

★★★★★ LTLANGL15

We had a really great experience with this dealership. Nick is a great salesperson. They were very helpful and went above and beyond our expectations | Read Full Review

5/23/2021 12:00:00 AM | DealerRater

★★★★★ BGARVES

No appointment needed in the service department. Oil change and check over for 4000 mile trip out west. Know exactly car issues for next visit in 5000 miles | Read Full Review

5/22/2021 12:00:00 AM | DealerRater

★★★★★ Victor Petrushchenkov

Great customer service that provided a smooth easy transaction. Luis Veguilla help me find vehicle what I want Golf GTI autobahn and thanks Phillip Bergman for help with paper work | Read Full Review

5/21/2021 12:00:00 AM | DealerRater

★★★★★ WISDOGMOM

I've been dealing with the VW Boucher group for almost 10 years now. First with Boucher VW in Racine and now with Boucher VW in Franklin. This is my third lease vehicle and Michael Tillman has been a big help through every one of them. I come up with a myriad of questions and requirements and Michael handles everything in stride. Ver | Read Full Review

5/21/2021 12:00:00 AM | DealerRater

★★★★★ JODIHACKL

Very friendly and process was relatively painless. Luis is a wonderful employee and I would recommend him to anyone looking for a new car! Bravo. | Read Full Review

5/21/2021 12:00:00 AM | DealerRater

★★★★★ NS

We had a great experience. Everyone we worked with was very knowledgeable and listened to our wants, needs, and understood our budget. No one was pushy to close the sale and gave us the time we needed to make the right decision. | Read Full Review

5/19/2021 12:00:00 AM | DealerRater

★★★★★ MJ

Great service and a clean, comfortable waiting room. They even wash your car after the oil change which was a nice addition. I had a few questions on how to work features on my new car & they also took the time to give me a refresher. | Read Full Review

5/19/2021 12:00:00 AM | DealerRater

★★★★★ KSIKORA

This is the first time 30 plus year I have enjoyed purchasing a car. It was easy, no pressure and I totally felt I could trust our salesman Nick! | Read Full Review

5/19/2021 12:00:00 AM | DealerRater

★★★★★ ARTDOLL

I had to co sign for my daughter, the people you had were great but we had to wait at least two hours to sign paperwork be cause they only had one person doing paper work. I have a Honda Pilot and it only took 15 minutes at the most for our paperwork and no wait at Sloshmen in West Allis. I had plans that night but because of the slo | Read Full Review

5/19/2021 12:00:00 AM | DealerRater

★★★★★ Happy Customer

Service center was excellent! I truly appreciate the no appointment for minor repairs. The technician is always nice and helpful. The work was completed in a timely manner | Read Full Review

5/18/2021 12:00:00 AM | DealerRater

★★★★★ dlschertz

The service writer is great, he knows me by name and is always very professional and efficient. Service is top notch and fairly price and done on time. | Read Full Review

5/18/2021 12:00:00 AM | DealerRater

★★★★★ Kristin DiFranco

Tyler was so helpful from start to finish! We appreciated how patient he was in answering all of our questions. Thanks VW Franklin & thank you Tyler!! | Read Full Review

5/18/2021 12:00:00 AM | Google

★★★★★ Kevin Schmidt

Had a great experience working with Sam and purchasing a new Atlas. Everyone we interacted with at Boucher was great and the experience was above expectations. Sam had terrific knowledge of the vehicle and was able to point out several things we hadn't found in our own research that really helped us make a tough decision on which bra | Read Full Review

5/18/2021 12:00:00 AM | Google

★★★★★ samrozey30

I worked with John Huey, a salesman there who is not listed as well as I believe the service manager Paul (forgot last name, sorry Paul). Initially my girlfriend contacted John and we were able to make an appointment quickly. John had the car ready we were looking for and we all went for a test drive. John was very friendly and relat | Read Full Review

5/17/2021 12:00:00 AM | DealerRater

★★★★★ ALEXCURBELO2015

Always great service. Jason in the service dept. is great. All the service reps are extremely helpful. Better price than independent shops. Thank you. Alex C | Read Full Review

5/17/2021 12:00:00 AM | DealerRater

★★★★★ samrozey30

I worked with John Huey, a salesman there who is not listed as well as I believe the service manager Paul (forgot last name, sorry Paul). Initially my girlfriend contacted John and we were able to make an appointment quickly. John had the car ready we were looking for and we all went for a test drive. John was very friendly and relat | Read Full Review

5/17/2021 12:00:00 AM | Cars.com

★★★★★ ALEXCURBELO2015

Always great service. Jason in the service dept. is great. All the service reps are extremely helpful. Better price than independent shops. Thank you. Alex C | Read Full Review

5/17/2021 12:00:00 AM | Cars.com

★★★★★ dlschertz

The service writer is great, he knows me by name and is always very professional and efficient. Service is top notch and fairly price and done on time. | Read Full Review

5/17/2021 12:00:00 AM | Cars.com

★★★★★ JR6100

This was the best car buying experience we have ever had- absolutely due to the exceptional service that Tony McBain gave to us! He is by far the most knowledgeable and patient car sales person we have ever encountered!!! We are an older couple who required a substantial amount of training on all the features of our new Atlas, and To | Read Full Review

5/16/2021 12:00:00 AM | DealerRater

★★★★★ tspivey66

Service rep was very friendly. Car check in was quick and the wait las not long. Car was clean when complete and they washed for me. | Read Full Review

5/12/2021 12:00:00 AM | DealerRater

★★★★★ KMACIOLEK1959

They always finish working on my car in the time frame they say they will. The employees are all friendly. If I have any questions on anything, they always explain in a way I understand. | Read Full Review

5/12/2021 12:00:00 AM | DealerRater

★★★★★ Amy Cacioppo

I had been looking to purchase a vehicle for months and had a few bad experiences at other dealerships. Luis listened to me, found me the perfect vehicle, and made the entire experience easy. I would absolutely recommend him and the dealership to anyone! | Read Full Review

5/11/2021 12:00:00 AM | Google

★★★★★ Dan Vnuk

Just purchased a new Volkswagen Tiquan from Boucher (first time dealing with them) and coulldn't be happier. Joe Kryszewski took as much time as we needed to show my wife and I several models. explain the features and advantages, etc., all in a low-pressure manner. When it came time to make the deal we were offered a very fair amount | Read Full Review

5/7/2021 12:00:00 AM | Google

★★★★★ Dan Vnuk

Just purchased a new Volkswagen Tiquan from Boucher (first time dealing with them) and coulldn't be happier. Joe Kryszewski took as much time as we needed to show my wife and I several models. explain the features and advantages, etc., all in a low-pressure manner. When it came time to make the deal we were offered a very fair amount | Read Full Review

5/7/2021 12:00:00 AM | DealerRater

★★★★★ Dan Vnuk

Just purchased a new Volkswagen Tiquan from Boucher (first time dealing with them) and coulldn't be happier. Joe Kryszewski took as much time as we needed to show my wife and I several models. explain the features and advantages, etc., all in a low-pressure manner. When it came time to make the deal we were offered a very fair amount | Read Full Review

5/7/2021 12:00:00 AM | Cars.com

★★★★★ Dan Vnuk

Just purchased a new Volkswagen Tiquan from Boucher (first time dealing with them) and coulldn't be happier. Joe Kryszewski took as much time as we needed to show my wife and I several models. explain the features and advantages, etc., all in a low-pressure manner. When it came time to make the deal we were offered a very fair amount | Read Full Review

5/7/2021 12:00:00 AM | Cars.com

★★★★★ montymuseitef

I had my timing belt serviced on my 2015 Passat TDI. Franklin Boucher Volkswagen earned my business. Jason, the service manager was the best !! Thanks | Read Full Review

5/6/2021 12:00:00 AM | DealerRater

★★★★★ hhum11

This is our fourth car that we bought from Jamal. He is great to work with, very helpful, patient, and knowledgeable! Definitely would recommend him to anyone looking. | Read Full Review

5/5/2021 12:00:00 AM | DealerRater

★★★★★ Haley Barriere

This is our fourth car that we bought from Jamal. He is great to work with, very helpful, patient, and knowledgeable! Definitely would recommend him to anyone looking | Read Full Review

5/2/2021 12:00:00 AM | Google

★★★★★ TM F

I was surprised with the phenomenal experience this dealership provided with my recent purchase of a used Audi! The level of knowledge from the sales consultant and the Pre-Owned Manager, Troy, was far greater then what I expected! I didn't know it was possible but going to save some money and do my maintenance with them as well! Tha | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ Iron883

Had my appointment set for 800 am, pulled in a few minutes prior and was immediately greeted and helped. The turn around time was outstanding and the quality of work performed was above and beyond. THANK YOU Boucher VW Staff | Read Full Review

4/30/2021 12:00:00 AM | DealerRater

★★★★★ CDAPPLE

Great service. Got an appointment right away for a recall issue. Repaired right away and was washed before pick up. Starbucks coffee in wait area. The only improvement I would make would be to have popcorn in the service wait area. Probably closed due to covid. | Read Full Review

4/29/2021 12:00:00 AM | DealerRater

★★★★★ PATRICK SWENSON

Very Clean Dealership! Always polite and helpful. Tenured staff. Great selection. I have bought three Volkswagens in a row from this store. Great people to work with. | Read Full Review

4/29/2021 12:00:00 AM | DealerRater

★★★★★ SJI

This is my second vehicle from this dealership. The process was easy and both Justin and Tyler were helpful and knowledgeable. Trading in my vehicle was easy and I wasn’t pressured into buying any extras for my vehicle | Read Full Review

4/29/2021 12:00:00 AM | DealerRater

★★★★★ ATuch

Jamal was great to work with, the price was just right and I didn't get pressured to buy any service. Happy to finally own a VW! | Read Full Review

4/28/2021 12:00:00 AM | DealerRater

★★★★★ num1son917

The best car dealership I've worked with. I find their service department to be fast and thorough and reasonable with pricing. | Read Full Review

4/28/2021 12:00:00 AM | Google

★★★★★ Mizo Kemeny

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4/27/2021 12:00:00 AM | Google

★★★★★ KILKENNYH

Prompt and friendly ...... zzzzzz zzz xxxxx zzzz zzzz zzzzz zzz zzzz zzzzz zzzzz z zz zzzzz zzzz zzzz really 25 words to accept a survey? | Read Full Review

4/27/2021 12:00:00 AM | DealerRater

★★★★★ PJN197610

Oil change and car detail done very well, as usual employees very courteous, friendly. Gentlemen who provided car service also very nice.Will continue being a repeat customer. | Read Full Review

4/26/2021 12:00:00 AM | DealerRater

★★★★★ Robert W

On Saturday April 24, 2021 I had by far the very worst experience in a car dealership in my 30+ years of car shopping. I was berated, belittled, and insulted less than one minute into a conversation with Troy, Boucher’s used car manager. What makes this particular situation so exceptional is that I have purchased multiple new VWs f | Read Full Review

4/26/2021 12:00:00 AM | Google

★★★★★ yasserabu1

I had a problem with my Passat TDI and I was told that it shouldn’t cost me anything at the dealership it was Very prompt and professional service, friendly staff that cares about your experience! | Read Full Review

4/25/2021 12:00:00 AM | DealerRater

★★★★★ MENEFEEFAM

I loved having the ride back and forth. The work was done very well. Everyone was extremely pleasant. Good treats. Ease in scheduling. I was very pleased overall. | Read Full Review

4/23/2021 12:00:00 AM | DealerRater

★★★★★ BOHDANZ

Really pleased with the service. Jason got my snow tires changed to my regular ones. My car was washed. And I even got to see the new I.D.4 | Read Full Review

4/23/2021 12:00:00 AM | DealerRater

★★★★★ Tom2

Jimmy was very professional and friendly. He had a great knowledge of the vehicle and was really helpful. Luckily, we got to work with him! | Read Full Review

4/23/2021 12:00:00 AM | DealerRater

★★★★★ Biglipsjuicyhips

Wow, just WOW! Amazing service plus Tony is hot. Short Brian is kinda funny. I will definitely purchase another vehicle again (this is my 3rd from them!) | Read Full Review

4/23/2021 12:00:00 AM | DealerRater

★★★★★ DEDMUNDSON0

Very easy and professional customer experience with Luis Viguilla. We completed all my questions remotely and there were no surprises when we met to finalize the deals. | Read Full Review

4/23/2021 12:00:00 AM | DealerRater

★★★★★ MORK

My first visit and experience with this dealership and it was excellent. My wife and I were interested in purchasing a new VW Tiguan and everyone we dealt with were very professional and catered to our every need. Our salesman Nick Imig was excellent during the sale and especially after we made the purchase and picked up our new Tigu | Read Full Review

4/22/2021 12:00:00 AM | DealerRater

★★★★★ Victor Jackson

I was working with a guy named Jimmy and must say that the overall experience was terrible. He was very rude and did not make me feel comfortable purchasing a vehicle. I decided to look around the lot and approached the sales manager Troy about a vehicle I was interested in and to my surprise I was greeted with a nasty attitude. I re | Read Full Review

4/22/2021 12:00:00 AM | Google

★★★★★ Dy Flagg

Worked with Jamal who was beyond knowledgeable and personable when I was looking for a new Tiguan, making for a fantastic experience. Because of his commitment to his customers I was ultimately able to make an informed purchase and look forward to doing business with Boucher VW in the future. Thank you Jamal! Additional thank you to | Read Full Review

4/19/2021 12:00:00 AM | Google

★★★★★ Zlatko Vujnovic

10K service completed on 2021 Atlas today in Boucher Volkswagen in Franklin today. There was a small oil leak after the service, for which Boucher went above and beyond to correct as soon as it was brought to their attention. | Read Full Review

4/19/2021 12:00:00 AM | Google

★★★★★ Katie

Thank you so much for working with me, with my schedule and most of all with my desire to buy my dream car. Boucher has a great name and it really shines through with your desire to keep the customers happy. James/Jimmy was also fantastic to work with and was very flexible with my weird schedule! I bought an as-is vehicle and I found | Read Full Review

4/17/2021 12:00:00 AM | DealerRater

★★★★★ DENNISDA2010

Joe Tried to switch my credit application to VW but I already had a pre-approved one from Capital One. This frustrated me, but I stuck to my guns and we got through the process. Things still took a long time even though I had the pre-approval, this was disappointing as well. | Read Full Review

4/17/2021 12:00:00 AM | DealerRater

★★★★★ Zlatko Vujnovic

10K service completed on 2021 WV Atlas today in Boucher Volkswagen in Franklin today. There is oil coming down from oil filter, all over the engine bay and my driveway. | Read Full Review

4/17/2021 12:00:00 AM | Google

★★★★★ PanzerBen

Michael was great to work with! He was very helpful and made the whole process of buying a new car very painless. Highly recommend him. | Read Full Review

4/15/2021 12:00:00 AM | DealerRater

★★★★★ Benjamin Weber

Worked with Michael Tillmann on a new Tiguan and he made the process very easy. Michael was very helpful and attentive to our needs. I really enjoyed Boucher as they weren't a typical high pressure, pushy dealership. I highly recommend checking out Boucher and seeing Michael. | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ Rick Graber

Very nice job by Tyler Davis and the entire team at Boucher. Questions were answered, the process was efficient and we are happy customers. Thanks for a good experience! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Emily Herrrenbruck

I highly recommend this dealership! Michael answered all of my questions and guided me along my path to purchasing my new Jetta. Amazing car and wonderful service from all those I came in contact with at this dealership. | Read Full Review

4/11/2021 12:00:00 AM | Google

★★★★★ Mitch

Went in to test drive a car, but it sold same day. Was contacted again a weeks later, they may have another coming in. Set up another appt and test drove it and walked away with just the car I wanted. Justin Z and Michael D. made the transaction and my visit very smooth from customer service to financing to driving my new car off the | Read Full Review

4/10/2021 12:00:00 AM | DealerRater

★★★★★ kmfrey01

The car was in for a recall on the air bags. Was told it would be 1.5 hours. It only took about 45 minutes. Very pleased with the service. | Read Full Review

4/9/2021 12:00:00 AM | DealerRater

★★★★★ Jplennes2010

Sam was a very good salesman. Sam was able to get me what I wanted. If you need a vehicle see Sam!! Thank you sir!! | Read Full Review

4/3/2021 12:00:00 AM | DealerRater

★★★★★ GRUBERLC

Outstanding service yesterday! Came in with a burned out daytime running light. As soon as I came in, they serviced it and my car was complete within about 10 minutes! Great experience and the service people were very friendly! | Read Full Review

4/2/2021 12:00:00 AM | DealerRater

★★★★★ Natalie.Rugg

Justin made the buying process seamless! I drove away with the car and payment I wanted. Phil had my paperwork ready when I arrived and I was out within an hour. Great service all around! | Read Full Review

4/2/2021 12:00:00 AM | DealerRater

★★★★★ MCULHANE1

JZ, David and the service techs always do a great job taking care of me and my vehicles. I really appreciate their honest assessment and timeliness. And the shuttle service is great too! | Read Full Review

4/1/2021 12:00:00 AM | DealerRater

★★★★★ Junaid Nazeer

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4/1/2021 12:00:00 AM | Google

★★★★★ Ksg

Made car buying process as easy as possible. Took the time to get me beat deal possible. Would recommend anyone to purchase new vehicle through them. | Read Full Review

3/31/2021 12:00:00 AM | DealerRater

★★★★★ Michael McConeghy

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3/30/2021 12:00:00 AM | Google

★★★★★ Nikki White

Fantastic and wonderful experience! Answered all of my questions I had throughout the process. Everyone was extremely nice and pleasant to work with. I didn’t feel any pressure and they made me feel completely comfortable with the whole process. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jacob Gonwa

Boucher just wants you to buy the car, and not necessarily all the extra baggage many dealerships press you to buy-in; making the negotiations comfortable. They also helped me to steer away from "special deals" that would have little impact or even have me pay more in the long run. Furthermore, the company was quick to respond when I | Read Full Review

3/27/2021 12:00:00 AM | Google

★★★★★ Michael Bubeck

Jamal was great! Helped me get into a GTI and was very informative. He now has a customer for life and so does this dealership. Thank you again! | Read Full Review

3/27/2021 12:00:00 AM | Google

★★★★★ Steven Skaggs

Sam is extremely rude. I'm a few months out from buying a car and want to test drive some cars to see what I like. I was told no and to come back when I'm ready to buy one. One of the most unprofessional things I've heard in a while. | Read Full Review

3/27/2021 12:00:00 AM | Google

★★★★★ Cynthia Schmear

The service here is great. I appreciate the cleanliness of the service department and the waiting area. My appointment was scheduled for two hours, so I set up my lap-top and worked in the waiting area. My vehicle was ready in an hour and fifteen minutes. Every appointment I've had here over the past eight years has been great. | Read Full Review

3/26/2021 12:00:00 AM | Google

★★★★★ SSAMS73887

Always friendly, kind, honest, clean and professional staff! The dealership itself is clean and inviting. We keep coming back to purchase and service vehicles for these reasons! | Read Full Review

3/26/2021 12:00:00 AM | DealerRater

★★★★★ PATRICK61

Excellent and fast service! Marisol was very polite and explained everything to me nicely. The service waiting area is clean and modern. The car wash is always appreciated! | Read Full Review

3/25/2021 12:00:00 AM | DealerRater

★★★★★ ELLENGO

I met Jimmy at the autoshow before the pandemic and he sold me on a vehicle without being pushy or arrogant the way some car dealers can be. I have a super tall son and because Jimmy was taller than my son, I made him get in the backseat. My son would have been cramped in other vehicles and Jimmy never scoffed or protested...he just | Read Full Review

3/24/2021 12:00:00 AM | DealerRater

★★★★★ Michael McConeghy

The only reason this review is getting 2 stars and not 1 is because, Brian, the service rep was very polite and a pleasure to work with. I brought my VW in there for some routine maintenance yesterday and an exploratory inspection due to an oil leak. Yes - my VW wagon is almost 20 years old however; it has only 70000 miles on it an | Read Full Review

3/24/2021 12:00:00 AM | Google

★★★★★ Brandon Krajewski

I recently purchased a new Volkswagen Atlas Cross Sport from Boucher and could not recommend them more highly. Due to COVID, I test drove the vehicle I wanted and then discussed options with a number of dealers. Justin Zantow was responsive, efficient, and a pleasure to work with before, during, and after the sale. The purchase pr | Read Full Review

3/23/2021 12:00:00 AM | Google

★★★★★ VORPAHLLEGAL

Thank you got taking such good care of our vehicle. We just love our Jettas. Such professional staff and attention to detail Thank you very much ! | Read Full Review

3/19/2021 12:00:00 AM | DealerRater

★★★★★ Bryan Famularo

Driver for the shuttle was extremely nice and pleasant! Brian in service took the extra time to answer my questions and concerns for my TDI Jetta. | Read Full Review

3/12/2021 12:00:00 AM | Google

★★★★★ Bryan Famularo

Driver for the shuttle was extremely nice and pleasant! | Read Full Review

3/11/2021 12:00:00 AM | Google

★★★★★ Glenn Giemza

Decided to have the 20K service done before leaving on vacation for Florida. Got right in and the staff were supper. Answered all my questions and I was in and out within a hour. Super friendly and helpful. A home run in my eyes. | Read Full Review

3/11/2021 12:00:00 AM | Google

★★★★★ Matthew Iverson

Very friendly staff and their customer service is excellent. Will work around your schedule for maintenance and service issues and will get you back on the road as soon as possible | Read Full Review

3/10/2021 12:00:00 AM | Google

★★★★★ Mike Kossiski

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3/10/2021 12:00:00 AM | Google

★★★★★ Gloria Misiaszek

My favorite service department. | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ Jodi Ellis

This is my first vehicle from Boucher Volkswagen and the experience was AMAZING!! Joe Kryszewski and Patrick Easterlin were so helpful with finding the right vehicle for me. The whole transaction went smoothly from going to out to test drive a few Volkswagens to the financing piece. I would recommend Boucher Volkswagen to anyone who | Read Full Review

3/3/2021 12:00:00 AM | Google

★★★★★ Karen O

I had been working with another Boucher VW dealership and found the color I wanted in Franklin. A leisurely test drive and traction workout (in a safe area) sealed the deal even though the vehicle had a few options that weren't on my list. Luis was a pleasure to work with, when I stated the way I prefer to discuss numbers (totals, no | Read Full Review

2/28/2021 12:00:00 AM | Google

★★★★★ Danielle McLaughlin

Everyone in the service department deserves a raise. From the moment I got there to checkout, they were prompt, polite, and professional. Highly recommend!! I have been to the VW dealer in Brookfield and Menomonee Falls and wish I had made it to this dealer sooner! A simple repair was estimated by another shop to require them to hav | Read Full Review

2/25/2021 12:00:00 AM | Google

★★★★★ Sharon Webber

Very good service | Read Full Review

2/20/2021 12:00:00 AM | Google

★★★★★ Phil Konrath

Just purchased a used VW Atlas from Nick at Boucher. It was great experience!! | Read Full Review

2/17/2021 12:00:00 AM | Google

★★★★★ Ryan Hudziak

Great service, fair pricing. | Read Full Review

2/16/2021 12:00:00 AM | Google

★★★★★ Brian Bogust

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2/5/2021 12:00:00 AM | Google

★★★★★ Mike McKean

Clean showroom nice salesman | Read Full Review

1/22/2021 12:00:00 AM | Google

★★★★★ Bryan B.

Great service! Performed the work as requested and final price came out to exactly the amount quoted. Additionally, I greatly appreciated there was not a single attempt to "up-sell" on un-necessary things. | Read Full Review

1/21/2021 12:00:00 AM | DealerRater

★★★★★ Goce Taseski

It took 3 me attempts to schedule an appointment in a first place in over two months period. Service went well, I was waiting for my vehicle to be ready, was done in 45-60 minutes. Great waiting area, very comfortable and cozy. Multiple inspections was done on my vehicle and still something was overlooked. I will have to make another | Read Full Review

1/20/2021 12:00:00 AM | Google

★★★★★ Mary Burks

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1/15/2021 12:00:00 AM | Google

★★★★★ OKSANANAKONECHNA

Brian explained to me everything I needed to know about my car repair and its price. Very professional, polite and understanding. Thank you very much. | Read Full Review

1/15/2021 12:00:00 AM | DealerRater

★★★★★ MDJSANCHEC80

My vehicle was even better looking in person! I was hoping to get this done as quickly as possible. Nick made that happen! Plus a free TV! :) Thank you! | Read Full Review

1/15/2021 12:00:00 AM | DealerRater

★★★★★ CINDEN

Went back and forth with the pricing too many times but eventually we ended up getting the car we wanted which they found and acquired from another dealership. | Read Full Review

1/14/2021 12:00:00 AM | DealerRater

★★★★★ Qusay Alani

Hold me for 4 months and they keep give dates and nothing changed.. talking about extended service warranty.. very disappointing from the way handling the situation.. no more considering Boucher dealership for any car brand | Read Full Review

1/14/2021 12:00:00 AM | Google

★★★★★ Ab

They were great helped me step by step with everything as long as the process was it still worked out?? Awesome recommendation would be strong | Read Full Review

1/8/2021 12:00:00 AM | DealerRater

★★★★★ MMHammer

Jamal helped us decide to buy our Volkswagen after many years with Ford and Lincoln cars. Jamal listened to what we needed and helped us find the right car for us. He was very knowledgeable about the 2020 Atlas Cross Sport and we are enjoying getting familiar with our Atlas. I know that if I need assistance with anything Jamal will b | Read Full Review

1/6/2021 12:00:00 AM | DealerRater

★★★★★ JESSKALLIES

Service was great! Only down fall was not on Boucher it was on Volkswagen itself as I had to wait 2 months for a part. | Read Full Review

1/6/2021 12:00:00 AM | DealerRater

★★★★★ JD

Working with Jimmy Lemke was great. Down to earth, friendly, and knowledgeable. Management lacked professionalism. The manager was all about the sale, but never shook hands to close the deal. | Read Full Review

1/5/2021 12:00:00 AM | DealerRater

★★★★★ M

I've have purchased 2 cars from this particular dealership and I am very satisfied with everything they have done for us and the respect and patience with our salesman Anthony he knows his cars and customers.. we will be buying again form Anthony and Boucher soon . | Read Full Review

1/4/2021 12:00:00 AM | Google

★★★★★ Gue

Initially we were being taken back and forth from the manager with pricing, and were quite disappointed with his lack of professionalism and service. He was quite aware that another person was looking at the same vehicle we were in the process of applying for, and was not honest about it - so we wasted tons of time by finding out abo | Read Full Review

1/4/2021 12:00:00 AM | DealerRater

★★★★★ PMARTIN4665

Nick Imig with Boucher VW - Franklin was my sales contact who assisted in my search for a VW certified 2019 VW Golf SE w/Driver Assistance Package. The entire purchase process, from initial contact to the dealership transaction was flawless! Nick was a pleasure to work with throughout the process. I chose Boucher VW over numerous | Read Full Review

1/2/2021 12:00:00 AM | DealerRater

★★★★★ Majestic M8's

Be careful when buying used cars from here, I was assured that everything was looked over by a mechanic but within a week after buying the car I noticed the ebrake didn’t work and the brakes were totally shot and started grinding metal on metal, and they didn’t even bother resetting the oil life on the car even if they did, but overa | Read Full Review

1/2/2021 12:00:00 AM | Google

★★★★★ Lizzy Wise

Love it. | Read Full Review

1/1/2021 12:00:00 AM | Google

★★★★★ CANIUSLUPIS

Fast service. Very helpful and professional. Fixed all the issues I had with my car. Always friendly and clean waiting area. Will return again in the future. | Read Full Review

1/1/2021 12:00:00 AM | DealerRater

★★★★★ CRAIGANDKIRSTEN

Thanks so much for getting me in for an oil change your express service was fast and convenient with easy indoor garage drop off and spacious waiting area! | Read Full Review

1/1/2021 12:00:00 AM | DealerRater

★★★★★ kyle.t.buss

Excellent service from start to finish. I always take my vehicle to Boucher VW in Franklin for any and all repairs, tune-ups, etc. Would highly recommend. | Read Full Review

12/31/2020 12:00:00 AM | DealerRater

★★★★★ JMGSB

thank. vw service ,clean , good coffee, car wash , oil change and filter,always bring are car to this vw dealer .time in the service bay is fast | Read Full Review

12/31/2020 12:00:00 AM | DealerRater

★★★★★ RBERGER1222

The service was great as usual cleanliness was very good in the guest room please d to say my experience at Volkswagen is always good one | Read Full Review

12/31/2020 12:00:00 AM | DealerRater

★★★★★ charliebeyer

Super happy with the Boucher dealership. Mike Streff was awesome the whole way though the process. He picked me up at the airport and had my car ready for me waiting ( I Bought it online and flew from out of state to WI). Andrew was the back office money guy who had everything organized and dealt with a quick follow up issue regar | Read Full Review

12/29/2020 12:00:00 AM | DealerRater

★★★★★ KATHJSV

Boucher VW service department goes above and beyond with trying to accommodate your needs. Always helpful and informative with a smile. Thank you Boucher for a great department. | Read Full Review

12/29/2020 12:00:00 AM | DealerRater

★★★★★ Charlie Beyer

Boucher was a great dealership to work with on my recent purchase of a VW Golf Sportwagon. I had a excellent experience with Mike Streff and with Andrew Peterson. I am happy with my car and my online shopping experience with Boucher. Go Pack Go: 2020 Playoffs!! | Read Full Review

12/29/2020 12:00:00 AM | Google

★★★★★ JAKEK1303

Fantastic Service and employees. Thoroughly enjoyed purchasing my first car from them. Boucher was extremely helpful and made me feel like purchasing the car was their priority as well. | Read Full Review

12/27/2020 12:00:00 AM | DealerRater

★★★★★ thankgoodnessyoufoundme

Boucher offers amazing service. All the staff that I have had contact with over the years have always has been friendly, helpful and honest. My parents have purchased VW’s from Boucher, as well as my sibling; and they love their service as well. | Read Full Review

12/26/2020 12:00:00 AM | DealerRater

★★★★★ HAROLDLIBSTER

The service at Boucher VW was Very polite and cheerful. We highly recommend the dealership for the best car and customer care. Thank you all! | Read Full Review

12/23/2020 12:00:00 AM | DealerRater

★★★★★ VW

Great service! I was very pleased with everyone at Boucher. While waiting I was able to test drive a new VW. Loved their no pressure approach. I will be purchasing a new VW from Boucher. | Read Full Review

12/22/2020 12:00:00 AM | DealerRater

★★★★★ GLSARGENT

Like always my experience there was a good one. The facility is always clean and neat. The staff is friendly and always explains what was found and what was done. | Read Full Review

12/22/2020 12:00:00 AM | DealerRater

★★★★★ MICHAELKREMSKI

David in service is excellent. I also have other makes of cars. The service department at Boucher VW is far superior to my Lincoln dealer and other dealerships that I have dealt with. The work area is spotless and what customer lounge is very nice. Keep up the good work. | Read Full Review

12/22/2020 12:00:00 AM | DealerRater

★★★★★ Mark

The dealership was clean and attractively represented cars. My sales person was friendly, fair, and above board (no sales gimmicks or pressure tactics). My sales person also answered all of my questions before, during, and after the sale and thoroughly went through the operations of the car. | Read Full Review

12/22/2020 12:00:00 AM | DealerRater

★★★★★ SUN3267

I bought ;my Tiguan and first SUV from Tony in 2014 and always felt comfortable and well taken care during my ownership with the VW so decided to pursue looking for a used Audi through Tony and Boucher VW. It took a while but found my Q5 and am receiving the same outstanding customer and technical service. There have been a few | Read Full Review

12/21/2020 12:00:00 AM | DealerRater

★★★★★ Paul T

The service and sales department have got to be some of the best in Milwaukee. The service department is extremely efficient. Their sales department is a no pressure relaxed environment. Will buy again from them. | Read Full Review

12/21/2020 12:00:00 AM | Google

★★★★★ BRCOCKROFT93

I received nothing but friendly and courteous service from the VW team. I would highly recommend and will be back for future services. Thank You | Read Full Review

12/21/2020 12:00:00 AM | DealerRater

★★★★★ Mr

I lost the key for my anti theft lug nuts. Called Boucher, they said come in and we’ll replace them and give you a new key. Got it done in less than 30 min without having to schedule an appointment. And at no charge! | Read Full Review

12/20/2020 12:00:00 AM | DealerRater

★★★★★ Tania Hopfensperger

Mike was great to work with. Aside from the actual test drive, we wanted our car buying experience to be conducted mostly by email due to the pandemic and they were accommodating. They had no trouble providing us with all the information we felt we needed to make a good decision. Once we came in to purchase the vehicle things were pr | Read Full Review

12/18/2020 12:00:00 AM | Google

★★★★★ Brooke

My experience working with Boucher Volkswagen was a breeze. Working with Jimmy made the car buying quick and simple. He took the time to answer all of my questions and get me the Tiguan I wanted. I definitely recommend! | Read Full Review

12/18/2020 12:00:00 AM | DealerRater

★★★★★ CDEMOLAS16

As a returning customer to Boucher Volkswagen, I wasn't surprised with the excellent customer service we got from Anthony. He went above and beyond to show us numerous models and all their features. We ended up purchasing a 2018 VW Atlas. I cannot recommend these guys enough!!! | Read Full Review

12/16/2020 12:00:00 AM | DealerRater

★★★★★ KAMOONEY24

Service personnel are a dream. Very efficient. Cashier just okay. When i asked price of an item; no effort to help me. Her answer ‘no’ | Read Full Review

12/16/2020 12:00:00 AM | DealerRater

★★★★★ RG

Friendly service, fair prices, and solid work done on my vehicle. Will be back for regular scheduled maintenance or any other issues with my jeep that are sure to come. | Read Full Review

12/16/2020 12:00:00 AM | DealerRater

★★★★★ GHIWAU

Got right in, and the service that was to be preformed was explained. The waiting room was clean and well stocked. The car was ready at the estimated time. | Read Full Review

12/15/2020 12:00:00 AM | DealerRater

★★★★★ M.ZIINO

I appreciate Jason’s prompt and courteous efforts to service my vehicle and get me back on the road. Thank you for bailing me out. | Read Full Review

12/11/2020 12:00:00 AM | DealerRater

★★★★★ BMLEE007

Purchased my second vehicle from Boucher VW, it was a fast, easy and painless event. Relaxing atmosphere, no pressure tactics, everyone was very friendly during my visit. Digital documentation signing is also a nice touch, it helps to speed up the paperwork. All together, I was in and out in about 2 hours with a brand new car. | Read Full Review

12/9/2020 12:00:00 AM | DealerRater

★★★★★ CHRISTINE.COGLEY

This dealership is so quick and efficient with getting your car in and out in a timely fashion. I had a headlight bulb go out after they fixed my DRLs and Brian told us to come right back and they fixed it within 5 min. This is the second time I have used Boucher Volkswagen and I will continue to use them for all my services. | Read Full Review

12/7/2020 12:00:00 AM | DealerRater

★★★★★ STANLYTHEMANLY.ES

Great service and price, very happy with my purchase! All questions were answered and Luis was very patient as this was my first new car. | Read Full Review

12/5/2020 12:00:00 AM | DealerRater

★★★★★ STANLYTHEMANLY.ES

Great service and price, very happy with my purchase! All questions were answered and Luis was very patient as this was my first new car. | Read Full Review

12/5/2020 12:00:00 AM | Cars.com

★★★★★ PAULTROTTER2

Great service as usual. However, I noticed two customers with their masks pulled down.One was standing at the coffee table for several minutes without his mask on. More signs or gentle reminders may be needed.All others customers were wearing masks. | Read Full Review

12/2/2020 12:00:00 AM | DealerRater

★★★★★ HROZINSKI05

Luis & Andrew were absolutely amazing, and knowledgeable! Absolutely fastest deal ever, inquiries made via internet on Friday night went at 9am to test drive my new Altas all question answered that I had, signed and drove off in my new suv by 11am! Fantastic job gentleman! I appreciate you both! | Read Full Review

12/1/2020 12:00:00 AM | DealerRater

★★★★★ RICHCZAP

Service representative did an excellent job explaining what had to be done to my car and gave me an estimate on the cost. He also reassured me the car would be done the same day. He called me when the car was completed. | Read Full Review

12/1/2020 12:00:00 AM | DealerRater

★★★★★ RICHCZAP

Service representative did an excellent job explaining what had to be done to my car and gave me an estimate on the cost. He also reassured me the car would be done the same day. He called me when the car was completed. | Read Full Review

12/1/2020 12:00:00 AM | Cars.com

★★★★★ HROZINSKI05

Luis & Andrew were absolutely amazing, and knowledgeable! Absolutely fastest deal ever, inquiries made via internet on Friday night went at 9am to test drive my new Altas all question answered that I had, signed and drove off in my new suv by 11am! Fantastic job gentleman! I appreciate you both! | Read Full Review

12/1/2020 12:00:00 AM | Cars.com

★★★★★ leslieweiss

Took almost two hours for an oil change and tired rotation which I didn't think would take that long. Also my tire pressure was low the day after. I have pre paid maintenance so I will come back but would have preferred much quicker timeframe at a different place especially since I had an appointment. | Read Full Review

12/1/2020 12:00:00 AM | Cars.com

★★★★★ leslieweiss

Took almost two hours for an oil change and tired rotation which I didn’t think would take that long. Also my tire pressure was low the day after. I have pre paid maintenance so I will come back but would have preferred much quicker timeframe at a different place especially since I had an appointment. | Read Full Review

12/1/2020 12:00:00 AM | DealerRater

★★★★★ Alex Nigh

Very helpful staff, overall car buying experience was good. However the safety inspection that comes with a preowned car was obviously non-existent. Good thing I replaced the brakes right away. Both rear brake calipers were totally seized up giving me no rear brakes. I recommend taking your car to a mechanic before purchasing or ask | Read Full Review

12/1/2020 12:00:00 AM | Google

★★★★★ BERLIN0

Had an issue with rattling in my door. Issue was not resolved with original service, however dealership followed up and the issue was ultimately resolved. | Read Full Review

11/30/2020 12:00:00 AM | DealerRater

★★★★★ SRWIZ678

As always, a wonderful experience. If any issues, they are taken care of immediately. Class organization every time we come here. We moved out of town but will keep coming back. Scott | Read Full Review

11/30/2020 12:00:00 AM | DealerRater

★★★★★ SRWIZ678

As always, a wonderful experience. If any issues, they are taken care of immediately. Class organization every time we come here. We moved out of town but will keep coming back. Scott | Read Full Review

11/30/2020 12:00:00 AM | Cars.com

★★★★★ BERLIN0

Had an issue with rattling in my door. Issue was not resolved with original service, however dealership followed up and the issue was ultimately resolved. | Read Full Review

11/30/2020 12:00:00 AM | Cars.com

★★★★★ charlie reitz

Worked with Nick in the sales department and worked with Jason in the service department. Both get two thumbs up ?? ?? | Read Full Review

11/29/2020 12:00:00 AM | Google

★★★★★ Colinbennett0

Mike worked hard to find us the right car, he worked to get the price low, and kept in constant communication with us throughout the process. 10/10 | Read Full Review

11/28/2020 12:00:00 AM | DealerRater

★★★★★ CHASINS13

Thanks to Nick in the sales department. Also, thanks to Jason in the service department. Nice job to both of you. Happy holidays to all. | Read Full Review

11/28/2020 12:00:00 AM | DealerRater

★★★★★ MOKACUBBY

I enjoy my experience with Boucher VW. My car is well taken care of by professional mechanics. The waiting area is comfortable and always has coffee/water and snacks. This is my 4th car from Boucher VW. I am very happy with the service. | Read Full Review

11/27/2020 12:00:00 AM | DealerRater

★★★★★ MPGOSS

Love to go to Boucher's VW in Franklin. Relaxing modern clean customer lounge where I can continue to do my business remotely. The staff is extremely friendly, helpful and straightforward. Dave is great. Always nice to catch up with Jamal who plants the seeds in my head for the next car! | Read Full Review

11/27/2020 12:00:00 AM | DealerRater

★★★★★ MOKACUBBY

I enjoy my experience with Boucher VW. My car is well taken care of by professional mechanics. The waiting area is comfortable and always has coffee/water and snacks. This is my 4th car from Boucher VW. I am very happy with the service. | Read Full Review

11/27/2020 12:00:00 AM | Cars.com

★★★★★ MPGOSS

Love to go to Boucher's VW in Franklin. Relaxing modern clean customer lounge where I can continue to do my business remotely. The staff is extremely friendly, helpful and straightforward. Dave is great. Always nice to catch up with Jamal who plants the seeds in my head for the next car! | Read Full Review

11/27/2020 12:00:00 AM | Cars.com

★★★★★ shinobi0221

Very professional I told them what I wanted my budget and informed them my willingness to put down they worked with me. A very satisfied customer. | Read Full Review

11/26/2020 12:00:00 AM | DealerRater

★★★★★ Joe Hrdina

Got a great deal on a certified used VW Jetta. I come back for the competitively priced service and additional service covered by warranty. Can't think of a good reason to go anywhere else. | Read Full Review

11/25/2020 12:00:00 AM | Google

★★★★★ GAITEDVALLEY

Showroom experience was good... covered all the needs... hospitable! Didn't have to go through that lousy haggling. Would definitely buy there again. Good that they had the exact car that we wanted. | Read Full Review

11/24/2020 12:00:00 AM | DealerRater

★★★★★ kyle.t.buss

Boucher VW is an excellent dealership to buy, lease, or get repairs done to your vehicle. Great customer service, always on time, and always keeps me informed of any potential issues that might arise in the future re: my vehicle. | Read Full Review

11/24/2020 12:00:00 AM | DealerRater

★★★★★ Ric Tara

Fast and easy every time. Marisol is great! Thank you for your help with getting my vehicle serviced. It’s always nice to know that you guys are quick. | Read Full Review

11/23/2020 12:00:00 AM | DealerRater

★★★★★ Ric Tara

Fast and easy every time. Marisol is great! Thank you for your help with getting my vehicle serviced. It's always nice to know that you guys are quick. | Read Full Review

11/23/2020 12:00:00 AM | Cars.com

★★★★★ Jon You dont need my last name

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11/21/2020 12:00:00 AM | Google

★★★★★ LABLOVE

Came in for my 4yr service appt. The person who scheduled my appointment seemed not to know the correct work needing to be performed -but I was glad to see Jason when I dropped the car off, he made sure the correct jobs were done- I trust him and our family is always glad to see him! You are lucky to have such a knowledgeable and per | Read Full Review

11/20/2020 12:00:00 AM | DealerRater

★★★★★ LABLOVE

Came in for my 4yr service appt. The person who scheduled my appointment seemed not to know the correct work needing to be performed -but I was glad to see Jason when I dropped the car off, he made sure the correct jobs were done- I trust him and our family is always glad to see him! You are lucky to have such a knowledgeable and per | Read Full Review

11/20/2020 12:00:00 AM | Cars.com

★★★★★ Chris

The Boucher team is superb from sales to service. I currently own my 2nd, 3rd and 4th VW purchased at Boucher, and their service keeps me coming back. | Read Full Review

11/18/2020 12:00:00 AM | DealerRater

★★★★★ GSTEGER1

Our second time purchasing a car with sales associate, Michael Tillmann No pressure, works hard to get the best price possible for us. A pleasure to work with. | Read Full Review

11/17/2020 12:00:00 AM | DealerRater

★★★★★ RICHARDADYNIEC

It was very convenient that they take walk ins on Saturday. I was able to get my service done quickly and the price was very fair. | Read Full Review

11/16/2020 12:00:00 AM | DealerRater

★★★★★ Tim Geyer

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11/16/2020 12:00:00 AM | Google

★★★★★ KASHWOOD9

I love dealing with Boucheron VW. They know me well and always treat me as a valued customer. Their sales and service are top notch. As long as I continue to drive Volkswagen cars, THEY will be my dealership. | Read Full Review

11/13/2020 12:00:00 AM | DealerRater

★★★★★ MATTFIELY

It was a pleasure to work with Tyler (and Boucher) on leasing a Tiguan. He's knowledgeable and kind - and makes the process simple! Many many thanks! | Read Full Review

11/12/2020 12:00:00 AM | DealerRater

★★★★★ Becky Zielinski

I had a great experience buying a new Atlas from Justin at Boucher VW. I will never go anywhere else now. He really earned my loyalty. And if you are concerned about Covid, they are able to do a lot of the work of buying a car via email to minimize the time spent in the building. When you are in the building, it is large and spacious | Read Full Review

11/12/2020 12:00:00 AM | Google

★★★★★ MATTFIELY

It was a pleasure to work with Tyler (and Boucher) on leasing a Tiguan. He's knowledgeable and kind - and makes the process simple! Many many thanks! | Read Full Review

11/12/2020 12:00:00 AM | Cars.com

★★★★★ Beckyms2

I had a great experience buying a new Atlas from Justin at Boucher VW. I will never go anywhere else now. He really earned my loyalty. | Read Full Review

11/11/2020 12:00:00 AM | Cars.com

★★★★★ ROSE.LITTLEFAIR

I called with a concern on my new car and Brian took care of it immediately! He put me at ease and was able to service my car long before it was projected to be finished. Wonderful service as always! | Read Full Review

11/11/2020 12:00:00 AM | Cars.com

★★★★★ Beckyms2

I had a great experience buying a new Atlas from Justin at Boucher VW. I will never go anywhere else now. He really earned my loyalty. | Read Full Review

11/11/2020 12:00:00 AM | DealerRater

★★★★★ ROSE.LITTLEFAIR

I called with a concern on my new car and Brian took care of it immediately! He put me at ease and was able to service my car long before it was projected to be finished. Wonderful service as always! | Read Full Review

11/11/2020 12:00:00 AM | DealerRater

★★★★★ Warren Waala

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11/7/2020 12:00:00 AM | Google

★★★★★ GGRTGGRT

I always receive attentive care and no hassle. The work is done in a timely manner. I will return to Boucher to buy my next car! | Read Full Review

11/6/2020 12:00:00 AM | DealerRater

★★★★★ GGRTGGRT

I always receive attentive care and no hassle. The work is done in a timely manner. I will return to Boucher to buy my next car! | Read Full Review

11/6/2020 12:00:00 AM | Cars.com

★★★★★ Jen Anich

I was warned by many friends and family about buying a vehicle here and about the very rude managers at this location and trust me, they were spot on. The most unfriendly people to work with. Do not recommend going here. | Read Full Review

11/4/2020 12:00:00 AM | Google

★★★★★ TIM@BAYVIEWSHADE.COM

Best service you could ask for! Friendly on time, caring. Precise professional helpful and thoughtful. We are grateful for the help they provide for us on a regular basis. -Tim | Read Full Review

11/2/2020 12:00:00 AM | DealerRater

★★★★★ LPURPI

I’ve always had a good experience here. Everyone from service to customer service is courteous. My work was completed as quickly as possible. The car was towed Thursday morning and I was able to pick it up Friday evening | Read Full Review

11/2/2020 12:00:00 AM | DealerRater

★★★★★ JERRYDOMZIL

Good people good service clean facility drove right in received service right away found what the problem was and took care of it finished the job in the time he said it would be done | Read Full Review

11/1/2020 12:00:00 AM | DealerRater

★★★★★ JERRYDOMZIL

Good people good service clean facility drove right in received service right away found what the problem was and took care of it finished the job in the time he said it would be done | Read Full Review

11/1/2020 12:00:00 AM | Cars.com

★★★★★ Alyssa

So helpful, got me in when they could. They called me to keep me updated, and I had my car back within a few days. | Read Full Review

10/28/2020 12:00:00 AM | Cars.com

★★★★★ Alyssa

So helpful, got me in when they could. They called me to keep me updated, and I had my car back within a few days. | Read Full Review

10/28/2020 12:00:00 AM | DealerRater

★★★★★ Chris Kaye

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10/28/2020 12:00:00 AM | Google

★★★★★ Cherie Robertson

I recently purchased my fourth car from Jamal at Boucher Franklin. Per usual, the process was painless and met all of my expectations. I continue to be impressed by his knowledge of VW and that professionalism of the other staff members. | Read Full Review

10/27/2020 12:00:00 AM | Google

★★★★★ C. Robertson

I recently purchased my fourth car from Jamal at Boucher Franklin. Per usual, the process was painless and met all of my expectations. I continue to be impressed by his knowledge of VW and that professionalism of the other staff members. | Read Full Review

10/27/2020 12:00:00 AM | DealerRater

★★★★★ ROUTE37

I was more then happy and impressed with the fast and courteous service I received yesterday from Brian Piper in the Service Dept. He deserves a commendation for a Pleasant Greeting and Being Polite and Knowledgeable of my concerns for the work to be done on my car. Thank You, Brian | Read Full Review

10/27/2020 12:00:00 AM | DealerRater

★★★★★ RobertsonC

I recently purchased my fourth car from Jamal at Boucher Franklin. Per usual, the process was painless and met all of my expectations. I continue to be impressed by his knowledge of VW and that professionalism of the other staff members. | Read Full Review

10/27/2020 12:00:00 AM | Cars.com

★★★★★ Tyler Lookabaugh

UPDATE (Pertinent to purchasers who reside outside of Wisconsin and Illinois): I have had my Alltrack for approximately 1 month now and am still driving on temp tags. After having 2 conversations with VW Credit, Boucher, and my local Title Department, it was determined that in fact the dealership failed to complete paperwork allowin | Read Full Review

10/27/2020 12:00:00 AM | Google

★★★★★ Stone Wang

For anyone who may trade in cars to this dealer, JUST DON'T GO THERE. Based on my experience, they haven't sent me the check for 2 weeks after I trade in my car for a cheaper car. They will not make any solid promise, except for lying. | Read Full Review

10/27/2020 12:00:00 AM | Google

★★★★★ MBBUDISCH

Everyone was friendly and accommodating. I was kept up-to-date on the progress of the repair work. Waiting rooms and bathroom was spotless. Thank you. | Read Full Review

10/23/2020 12:00:00 AM | DealerRater

★★★★★ MBBUDISCH

Everyone was friendly and accommodating. I was kept up-to-date on the progress of the repair work. Waiting rooms and bathroom was spotless. Thank you. | Read Full Review

10/23/2020 12:00:00 AM | Cars.com

★★★★★ Rob

Luis Veguilla was prompt in his responses, honest to deal with, and worked to close the deal. For these reasons, I chose to work with Boucher. | Read Full Review

10/22/2020 12:00:00 AM | Cars.com

★★★★★ SALIM2RACHEDI

Friendly environment, professional staff, awesome German cars, i can't believe i bought a new car 😎 i went there just to get an idea 😉 Thanks Louis Veguilla | Read Full Review

10/22/2020 12:00:00 AM | Cars.com

★★★★★ Jeff & Beth Freitag

Always friendly, priced right and on time! Great dealership. Jason in service rocks! | Read Full Review

10/22/2020 12:00:00 AM | Google

★★★★★ Rob Hawkinson

Luis Veguilla was prompt in his responses, honest to deal with, and worked to close the deal. For these reasons, I chose to work with Boucher. | Read Full Review

10/22/2020 12:00:00 AM | Google

★★★★★ SALIM2RACHEDI

Friendly environment, professional staff, awesome German cars, i can’t believe i bought a new car 😎 i went there just to get an idea 😉 Thanks Louis Veguilla | Read Full Review

10/22/2020 12:00:00 AM | DealerRater

★★★★★ BRIONNA.BARNES

I was grateful for the assistance I received at the facility. The salesman was knowledgeable, polite, friendly, and patient as this was my first time purchasing a car! The information I was provided with as well as the help I was given has been very useful. Would go back again! | Read Full Review

10/21/2020 12:00:00 AM | DealerRater

★★★★★ Tara Preiss

I've never felt like more of a family then I have walking into the store! Tony McBain is such a patient and kind sales person and made the car buying process a breeze! Brian and Andy is finance were so easy to work with as well! 10/10 recommend this store! Such professionalism and kindness from people and not once did I feel pressure | Read Full Review

10/20/2020 12:00:00 AM | Google

★★★★★ Conrad Bonczkowski

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10/19/2020 12:00:00 AM | Google

★★★★★ TJBARGER99

I wouldnt go to any other dealership they worked with me and made sure I have wasn't going the day without a car amazing work | Read Full Review

10/16/2020 12:00:00 AM | DealerRater

★★★★★ Tj

Excellent service. A safe environment and all staff follow the safety measure and social distance. No complaint at all. Very comfortable and friendly place. Great job guys. | Read Full Review

10/16/2020 12:00:00 AM | DealerRater

★★★★★ Tj

Excellent service. A safe environment and all staff follow the safety measure and social distance. No complaint at all. Very comfortable and friendly place. Great job guys. | Read Full Review

10/16/2020 12:00:00 AM | Cars.com

★★★★★ TJBARGER99

I wouldnt go to any other dealership they worked with me and made sure I have wasn't going the day without a car amazing work | Read Full Review

10/16/2020 12:00:00 AM | Cars.com

★★★★★ KMOTORRAD

It was a pleasure to work sean and luis on putting togeher a very great deal on a another great vw sportwagon it was a very pleasant experience for all Will enjoy working with sales staff and sales manger on my purchase next purchase! | Read Full Review

10/15/2020 12:00:00 AM | DealerRater

★★★★★ S Bahr

I highly recommend this Boucher Volkswagen dealership. Great experience from the friendly voice of the receptionist, welcoming greeting from David upon arrival, thorough work on my car and informative conversation with Jimmy about a future purchase of an Atlas or Tiguan. | Read Full Review

10/13/2020 12:00:00 AM | DealerRater

★★★★★ Andi Kneeland

I have been a customer since 2014 and always receive good service at fair prices. | Read Full Review

10/12/2020 12:00:00 AM | Google

★★★★★ 2012kaos

Jimmy was great to work with, he went above and beyond to get me the price I wanted on good truck. I appreciate everything they did for me and now I can get my business moving forward. This is the second car I've bought from Boucher and never had a problem. Thank you. | Read Full Review

10/12/2020 12:00:00 AM | Google

★★★★★ Ricky

I got my git’s 40K maintenance done in Boucher and they provided great customer service. Easy to work with. | Read Full Review

10/12/2020 12:00:00 AM | Google

★★★★★ JFAULHABER0

As always, we had excellent service at Boucher VW. Our problem was fixed quickly and at a much lower price than we expected. We highly recommend this dealer for service. | Read Full Review

10/11/2020 12:00:00 AM | DealerRater

★★★★★ ZIAREK’S

The service department is excellent! A warning light was displayed on our Volkswagon and they got us right in and fixed the problem. We will continue to service our car at Boucher Volkswagon! | Read Full Review

10/9/2020 12:00:00 AM | DealerRater

★★★★★ ZIAREK'S

The service department is excellent! A warning light was displayed on our Volkswagon and they got us right in and fixed the problem. We will continue to service our car at Boucher Volkswagon! | Read Full Review

10/9/2020 12:00:00 AM | Cars.com

★★★★★ SCHUSTER63

Very friendly and welcoming people. Had a great experience working with everyone there. Everything was a positive experience for us as first time new car shoppers. Only complaint, there was no diet soda in the waiting area! :) | Read Full Review

10/9/2020 12:00:00 AM | Cars.com

★★★★★ SCHUSTER63

Very friendly and welcoming people. Had a great experience working with everyone there. Everything was a positive experience for us as first time new car shoppers. Only complaint, there was no diet soda in the waiting area! :) | Read Full Review

10/9/2020 12:00:00 AM | DealerRater

★★★★★ Tyler Dorn

This was my first time buying a vehicle from Boucher VW. We worked with Sam (highly recommend) who was hands down the best sales person I've encountered. Very personable and knowledgeable guy who was excited to show us all the features of the Atlas we were considering. After deciding on the Atlas, we learned they didn't have the e | Read Full Review

10/8/2020 12:00:00 AM | Google

★★★★★ MWZ78

Fast, friendly, no nonsense, and clean. They informed me of an outstanding tire sale they have going on as food for thought but noted that my tires are still good, they are near need of replacement. Statements that are true and I appreciated the sale info. Well done! | Read Full Review

10/7/2020 12:00:00 AM | DealerRater

★★★★★ MWZ78

Fast, friendly, no nonsense, and clean. They informed me of an outstanding tire sale they have going on as food for thought but noted that my tires are still good, they are near need of replacement. Statements that are true and I appreciated the sale info. Well done! | Read Full Review

10/7/2020 12:00:00 AM | Cars.com

★★★★★ Kami m

We have bought 3 cars now from Boucher Volkswagen Franklin and our experience is always a positive one. Sam our sales person is awesome. Best car salesman we’ve ever had and we’ve bought a lot of cars. He even says hi to us and stops over to chat when we’re just there for service and has always had time to answer questions we have do | Read Full Review

10/6/2020 12:00:00 AM | Cars.com

★★★★★ Kami Minniear

We have bought 3 cars now from Boucher Volkswagen Franklin dealership. Whole process is always a good experience and easy. Sam is awesome. Best salesperson we’ve ever had. He even comes and says hi and chats a bit when he sees us in for service. He is always willing to help and answers all your questions. Will continue to buy vehicle | Read Full Review

10/6/2020 12:00:00 AM | Google

★★★★★ NANNO2ND2

This Volkswagen dealer has always been great to deal with from the service aspect, thats all I have used with them but they always get my car done under the time they initially quote, always very clean with a nice place to wait! | Read Full Review

10/5/2020 12:00:00 AM | DealerRater

★★★★★ NANNO2ND2

This Volkswagen dealer has always been great to deal with from the service aspect, thats all I have used with them but they always get my car done under the time they initially quote, always very clean with a nice place to wait! | Read Full Review

10/5/2020 12:00:00 AM | Cars.com

★★★★★ James Johnson

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10/3/2020 12:00:00 AM | Google

★★★★★ Carol Hanson

There was a recall on my Jetta which would take 4 hours. I also needed an oil change, tire rotation & check up. I knew this well in advance. I live an hour's drive so planned on staying. I was prepared with a great book to read & the coffee pot was full. To my surprise the service writer put two mechanic's to work on my car. The car | Read Full Review

10/3/2020 12:00:00 AM | Google

★★★★★ HAYLEYPETE.9255

The entire process went very well. All my questions and concerns were addressed in a very timely manner. I was impressed with my overall experience. | Read Full Review

10/2/2020 12:00:00 AM | DealerRater

★★★★★ HAYLEYPETE.9255

The entire process went very well. All my questions and concerns were addressed in a very timely manner. I was impressed with my overall experience. | Read Full Review

10/2/2020 12:00:00 AM | Cars.com

★★★★★ Jennah Smith

Tony and Brian helped me get out of a terrible situation with a different car & dealership. I found exactly what I wanted & couldn’t say thanks enough!! | Read Full Review

10/1/2020 12:00:00 AM | Google

★★★★★ CHAD.PATRICK3329

Sam was great. He asked what I was looking for and found the solution to my needs. I shopped at 7 dealerships and only Sam looked out for me. I will buy from Sam again! | Read Full Review

9/30/2020 12:00:00 AM | DealerRater

★★★★★ QUINNJPQLAQ

Everyone I dealt with were courteous and pleasant. I felt I paid a fair price for my vehicle. I will definitely shop there for my next new vehicle. Thank | Read Full Review

9/30/2020 12:00:00 AM | DealerRater

★★★★★ Tyler Lookabaugh

I drove up from Ohio to check out and ultimately purchase an Alltrack. I'll list out the positives and negatives: + Nick, salesman, treated me great, working hard to exceed my interest rate request + Because of my long drive, the sales team made a quick sale of it, which my friend and I greatly appreciated. The offered add-ons and w | Read Full Review

9/30/2020 12:00:00 AM | Google

★★★★★ Jacob Victor

This was the first time I visited the service department since buying my vehicle, and it was a flawless visit. I came in for a routine oil change and was surprised when my car was done before they said it would be, with a car wash thrown in. The facility was clean, and my service advisor was knowledgeable and invested in making my se | Read Full Review

9/28/2020 12:00:00 AM | Google

★★★★★ Susan Thompson

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9/28/2020 12:00:00 AM | Google

★★★★★ SVOKAC

I received professional service when I took my vehicle in to be serviced. The estimated time for the service was accurate, and I was even offered a rental should the repairs take longer then expected. | Read Full Review

9/26/2020 12:00:00 AM | DealerRater

★★★★★ SVOKAC

I received professional service when I took my vehicle in to be serviced. The estimated time for the service was accurate, and I was even offered a rental should the repairs take longer then expected. | Read Full Review

9/26/2020 12:00:00 AM | Cars.com

★★★★★ MARLA.G.RICKERT

I was greeted in a friendly professional manner. They listened to my requests and got my car back to me in the time promised. I felt well cared for. | Read Full Review

9/25/2020 12:00:00 AM | Cars.com

★★★★★ MARLA.G.RICKERT

I was greeted in a friendly professional manner. They listened to my requests and got my car back to me in the time promised. I felt well cared for. | Read Full Review

9/25/2020 12:00:00 AM | DealerRater

★★★★★ ANG

Got a quote for 363 dollars worth the work I needed done on my passat 63 dollars more then midas. Total came too 390 something | Read Full Review

9/25/2020 12:00:00 AM | DealerRater

★★★★★ ANG

Got a quote for 363 dollars worth the work I needed done on my passat 63 dollars more then midas. Total came too 390 something | Read Full Review

9/25/2020 12:00:00 AM | Cars.com

★★★★★ Samantha Benes

I came in on Saturday with hopes set on a specific vehicle they had on their lot. Michael greeted us and started to go over the must haves and must not in a vehicle. I told him what I was looking for and why we ended up coming to the dealership in the first place. I ended up leaving with my DREAM car, a 2016 Subaru Impreza sport and | Read Full Review

9/23/2020 12:00:00 AM | Google

★★★★★ KG3007

Got everything done that wanted and they did all their checks and let me know I needed new rear brake pads after I had them rotate my tires | Read Full Review

9/16/2020 12:00:00 AM | DealerRater

★★★★★ J.EHLEN

Had an oil change and 2 recalls done in a Timely manner while I waited. Was told it could be a couple hours and ended up being just over 1 hour | Read Full Review

9/16/2020 12:00:00 AM | DealerRater

★★★★★ MRAZJR

Car was delivered as advertised. Salesman Michael kept in touch and answered every question I had. Dealership gave me a better deal than my own bank for financing. The whole process was easy and straight forward. I found everyone at the dealership to be nice people. I had traveled 850 miles one way to purchase a car they had. Wel | Read Full Review

9/15/2020 12:00:00 AM | DealerRater

★★★★★ John Mraz

I traveled 850 miles to get a 2015 Passat TDI with low mileage and a manual transmission for my college age son. Everything about the process was a good experience. Wish my local dealers were this nice. Michael was my salesman and did a good job. Worked with me to make it easy. | Read Full Review

9/15/2020 12:00:00 AM | Cars.com

★★★★★ MRAZJR

Car was delivered as advertised. Salesman Michael kept in touch and answered every question I had. Dealership gave me a better deal than my own bank for financing. The whole process was easy and straight forward. I found everyone at the dealership to be nice people. I had traveled 850 miles one way to purchase a car they had. Wel | Read Full Review

9/15/2020 12:00:00 AM | Cars.com

★★★★★ Pablo Rodriguez

Exelent service and Luis is great. | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Chanin Rossetti

I had a great experience at Boucher VW, from the sales team to finance everyone was friendly, courteous, and easy to work with!! I recommend them to anyone looking for a new vehicle!!!! | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ LDHERRIGES

Good service experience on my old VW. I was glad to see parts for a vehicle as old as mine are still available to repair my car. | Read Full Review

9/12/2020 12:00:00 AM | DealerRater

★★★★★ Travel NativEnglish

Allow me to preface that I work 12 hours a day and finding time to car hunt is difficult. When I had found a vehicle that I thought was perfect for me, I had set an appointment as earliest I could. The dealership asked me to set an appointment. I had family pick me up the night before and drive me out 45 minutes to the dealership. Wh | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Abby Vinca

Took my 2020 in for first oil change and tire rotation. Got oil on my engine cover, oil all over my filter cover, and all over my splash shield. That’s not the worst part though they scratched my rims!! Lube techs really know what they’re doing!!! My lugnut covers were half way on. I had to push them in myself. Best believe I’m getti | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Jason Curtis

Very nice staff, good selection of new or used. The car salesman listened to what I wanted and delivered. No uncomfortable haggling or suggesting things I wasn't interested in. They also have a nice waiting room for if you service your car here. | Read Full Review

9/11/2020 12:00:00 AM | Google

★★★★★ kt_schmitt

This dealership really exceeded my expectations! I found it to be exceptionally clean which is so important during these times. I felt confident knowing they were taking their time to make their guests feel comfortable. Everyone was so warm and welcoming during my visit. And, I appreciated how efficient everyone was! I highly recomme | Read Full Review

9/11/2020 12:00:00 AM | DealerRater

★★★★★ kt_schmitt

This dealership really exceeded my expectations! I found it to be exceptionally clean which is so important during these times. I felt confident knowing they were taking their time to make their guests feel comfortable. Everyone was so warm and welcoming during my visit. And, I appreciated how efficient everyone was! I highly recomme | Read Full Review

9/11/2020 12:00:00 AM | Cars.com

★★★★★ btrick1962

Jamal was knowledgeable, helpful and easy to work with in buying my new car. Jamal was able to answer all my questions and help guide me on my purchase. No hassle and easy to work with. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ Jake B

I really enjoy the experiences I have at Boucher Volkswagen. They are always friendly, courteous, knowledgeable and fast. It’s why I continue to choose them for service and sales. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ JILYNNM

I had a wonderful experience. First time looking at Volkswagons, Customer service should be top notch, and it has been so far. I hope it continues. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ DRH0

It all started at the front with your AWESOME service representative Jason. So knowledgeable! I asked Jason about some of the issues with my 2017 were so he recommended a fuel line flush with the the issues of the turbo car-boning up. We discussed snow tires and his customers like them so I’ll be back. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ BVARNES

The service was great! Luis went out of his way to ensure I was able to get everything I wanted/needed! I would highly recommend going here for your next purchase! | Read Full Review

9/9/2020 12:00:00 AM | DealerRater

★★★★★ SNEAKERSMAHONEY

Friendly and fast service for my oil change. The only question not answered was the vocal warning I got that I did not understand . They said my car was ready for a road trip but my front tires are just at a 6 and i am wondering if they will be ok for that 4,000 miles I am going. | Read Full Review

9/9/2020 12:00:00 AM | DealerRater

★★★★★ Joshua Allen

Excellent service, always in good moods, and great pricing. Definitely my new favorite dealership. | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ Ron Ford

Service was what I would expect. professional, timely, and no surprises. I did get a ride from the shuttle to my home, and I can't say enough good about the shuttle driver. I believe his name was Steve, he was a super ambassador for Boucher. Enjoyed his professionalism, and his great personality. | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ PATRICK ZENIECKI

They are VERY TIGHT on their prices, no room for discounts, and if they give you a discount, it's VERY, VERY SMALL....ok work though | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ MONKEYGOATFROG

My experience at Boucher was an anomaly. Unfortunately, the Title to the vehicle I wanted to buy got lost, and it took 2 months for a new one to be acquired. However, Joe in sales got me a brand new VW CC to drive (free of charge) and was in constant contact, while I waited. It wasn’t ideal to have to wait as long as I did, but it wa | Read Full Review

9/7/2020 12:00:00 AM | DealerRater

★★★★★ Dawn Fiebrink

This is my first experience with with this dealership. LUIS was AWESOME. he made sure I was VERY HAPPY with my experience!! He even delivered my plates to me 500 miles away! Loved the service I received! Would definitely buy another car from him if I have to. | Read Full Review

9/7/2020 12:00:00 AM | DealerRater

★★★★★ Dawn Fiebrink

This is my first experience with with this dealership. LUIS was AWESOME. he made sure I was VERY HAPPY with my experience!! He even delivered my plates to me 500 miles away! Loved the service I received! Would definitely buy another car from him if I have to. | Read Full Review

9/7/2020 12:00:00 AM | Cars.com

★★★★★ MONKEYGOATFROG

My experience at Boucher was an anomaly. Unfortunately, the Title to the vehicle I wanted to buy got lost, and it took 2 months for a new one to be acquired. However, Joe in sales got me a brand new VW CC to drive (free of charge) and was in constant contact, while I waited. It wasn't ideal to have to wait as long as I did, but it wa | Read Full Review

9/7/2020 12:00:00 AM | Cars.com

★★★★★ dennis.j.muraro

No appointment required and prompt, professional service is the standard. We've bought two cars from Boucher VW and I'll probably be buying a new car soon. I only have our cars serviced at Boucher VW. | Read Full Review

9/7/2020 12:00:00 AM | Cars.com

★★★★★ dennis.j.muraro

No appointment required and prompt, professional service is the standard. We've bought two cars from Boucher VW and I'll probably be buying a new car soon. I only have our cars serviced at Boucher VW. | Read Full Review

9/7/2020 12:00:00 AM | DealerRater

★★★★★ DJ Appleby

My experience at Boucher was an anomaly. Unfortunately, the Title to the vehicle I wanted to buy got lost, and it took 2 months for a new one to be acquired. However, Joe in sales got me a brand new VW CC to drive (free of charge) and was in constant contact, while I waited. It wasn’t ideal to have to wait as long as I did, but it wa | Read Full Review

9/6/2020 12:00:00 AM | Google

★★★★★ Mike Budisch

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9/3/2020 12:00:00 AM | Google

★★★★★ Maureen Ziebell

They have the best customer service by far. I'm so glad I chose boucher vw. I love my love car as well. | Read Full Review

9/3/2020 12:00:00 AM | Google

★★★★★ Felicia H

I had a wonderful experience at Boucher VW of Franklin! My salesman, Jamal, and the finance mgr., Phillip, were phenomenal people to work with! Both Jamal and Phillip were forthcoming, knowledgeable, patient, and very gracious. I have previous experience with the service crew as well (I just traded in my TDI) and I can testify how th | Read Full Review

9/1/2020 12:00:00 AM | Google

★★★★★ Felicia

I had a wonderful experience at Boucher VW of Franklin! My salesman, Jamal, and the finance mgr., Phillip, were phenomenal people to work with! Both Jamal and Phillip were forthcoming, knowledgeable, patient, and very gracious. I have previous experience with the service crew as well (I just traded in my TDI) and I can testify how th | Read Full Review

9/1/2020 12:00:00 AM | DealerRater

★★★★★ MJMESSINA61

Service department was very professional and helpful. They did a good job of explaining all possible options. I would definitely get my car serviced there again. | Read Full Review

9/1/2020 12:00:00 AM | DealerRater

★★★★★ TVANDREEL

Me and my sister have both previously bought vehicles from Justin. I came back to Justin for my purchase because we were treated so well by him in the past. Had a few credit issues this time and he treated me with respect and worked with me to get the best deal. Brian in the Finance Department also worked very hard to get me the best | Read Full Review

9/1/2020 12:00:00 AM | DealerRater

★★★★★ MJMESSINA61

Service department was very professional and helpful. They did a good job of explaining all possible options. I would definitely get my car serviced there again. | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ Felicia

I had a wonderful experience at Boucher VW of Franklin! My salesman, Jamal, and the finance mgr., Phillip, were phenomenal people to work with! Both Jamal and Phillip were forthcoming, knowledgeable, patient, and very gracious. I have previous experience with the service crew as well (I just traded in my TDI) and I can testify how th | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ TVANDREEL

Me and my sister have both previously bought vehicles from Justin. I came back to Justin for my purchase because we were treated so well by him in the past. Had a few credit issues this time and he treated me with respect and worked with me to get the best deal. Brian in the Finance Department also worked very hard to get me the best | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ Tori Kolster

I purchased my first new car at Boucher VW and it was a great experience. Sam was super fun to work with and helped me find the perfect vehicle. Sean and Phil helped close the deal and made everything smooth and easy. I couldn't be happier with my new car. I'll definitely return there for my service. Thanks Boucher team! | Read Full Review

8/31/2020 12:00:00 AM | Google

★★★★★ Jessica Kangas

We went to test drive a vehicle this weekend and before we did, our salesperson seemed very nervous and asked if we would only drive it for 5-10 minutes, then probably because we had a peculiar look he said 10-15 minutes. Now this seemed odd but disconcerting because the driver, my partner, is a person of color. I do not know if the | Read Full Review

8/31/2020 12:00:00 AM | Google

★★★★★ MILMARK

Boucher's staff is very knowledgeable and accommodating. Routine appointments to the service department are easy to make and they get you and out in a heartbeat! | Read Full Review

8/30/2020 12:00:00 AM | DealerRater

★★★★★ MILMARK

Boucher's staff is very knowledgeable and accommodating. Routine appointments to the service department are easy to make and they get you and out in a heartbeat! | Read Full Review

8/30/2020 12:00:00 AM | Cars.com

★★★★★ Lex Lorther

One star experience with Boucher VW. We had a pleasant experience with our sales rep Jimmy Lemke, up until we wanted to purchase the vehicle. Dont get me wrong, Jim was very kind and did a thorough job at keeping me informed on the status of the vehicle I was interested in, but the sales manager ruined the whole experience for me. | Read Full Review

8/30/2020 12:00:00 AM | Google

★★★★★ Jessica Kangas

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8/30/2020 12:00:00 AM | Google

★★★★★ BEN60

Love the cars, great performance and value. Nick is great to work with, the first person I will call when I am in need of a car. | Read Full Review

8/28/2020 12:00:00 AM | DealerRater

★★★★★ budischmike

Good work from front desk to check out. Very polished and professional. They really took care of me and I will return to their care. | Read Full Review

8/27/2020 12:00:00 AM | DealerRater

★★★★★ Lindsay Rush

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8/27/2020 12:00:00 AM | Google

★★★★★ ONEPENKNEE

My visit to the dealership was a positive experience. The staff was extremely friendly and the service was fast. I inquired about a bike rack and the gentleman from the service department was very knowledgeable and eager to assist. | Read Full Review

8/26/2020 12:00:00 AM | DealerRater

★★★★★ BDB1028

Unfortunately my brand new car already needed a new steering gear but it was taken care of in one visit. There was also a computer program update that they did for me. So far so good. Only time will tell. | Read Full Review

8/26/2020 12:00:00 AM | DealerRater

★★★★★ Manross

Excellent customer services by Brian -- on phone and in person! Met me at door, listened to my concerns, followed up on everything. I also saw him interact with another customer with excellent listening and communication skills. The only thing I wasn't aware of was the price of my oil change, which I should have asked for when I ma | Read Full Review

8/25/2020 12:00:00 AM | DealerRater

★★★★★ Juan F. Covarrubias

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8/25/2020 12:00:00 AM | Google

★★★★★ Nicholas Meyer

Service was great, they kept me informed and let me know right away if there was anything unexpected that they found. Thanks for the quality service guys. | Read Full Review

8/25/2020 12:00:00 AM | Google

★★★★★ Manross

Excellent customer services by Brian -- on phone and in person! Met me at door, listened to my concerns, followed up on everything. I also saw him interact with another customer with excellent listening and communication skills. The only thing I wasn't aware of was the price of my oil change, which I should have asked for when I ma | Read Full Review

8/25/2020 12:00:00 AM | Cars.com

★★★★★ Dawn

Jim was great to work with. He listened to what we were looking for and found the perfect car for us. Very nice, friendly and helpful. Will buy from Jim again! | Read Full Review

8/22/2020 12:00:00 AM | Cars.com

★★★★★ Dawn

Jim was great to work with. He listened to what we were looking for and found the perfect car for us. Very nice, friendly and helpful. Will buy from Jim again! | Read Full Review

8/22/2020 12:00:00 AM | DealerRater

★★★★★ JGORDON80

Awesome service!!! Dave always explains in detail Everything that needs to be done. Excellent service as always ! The only thing missing this time was I didn’t wash my car lol | Read Full Review

8/21/2020 12:00:00 AM | DealerRater

★★★★★ JGORDON80

Awesome service!!! Dave always explains in detail Everything that needs to be done. Excellent service as always ! The only thing missing this time was I didn't wash my car lol | Read Full Review

8/21/2020 12:00:00 AM | Cars.com

★★★★★ Kong Vang

Great service. This is the go to place for all my vehicle maintenance. | Read Full Review

8/20/2020 12:00:00 AM | Google

★★★★★ Angie Kaplan

Good experience. The only reason we didn’t give 5 stars was because the certified car was not drive off ready. Needed to be sent back to the service area for repair before we could transact. Besides this issue- sales guy was knowledgeable, professional and very straightforward and easy to work with. Will go back again if shopping | Read Full Review

8/20/2020 12:00:00 AM | Google

★★★★★ Loving life

Best experience I have ever had purchasing a vehicle. I have purchase two new vehicles before from other dealerships and dreaded purchasing another. Not Anymore! | Read Full Review

8/19/2020 12:00:00 AM | DealerRater

★★★★★ TINA.MCKANDES

I had dropped in for their express lane oil change. What fantastic Service....did a beautiful job and cleaned by car nicely which was unexpected! | Read Full Review

8/19/2020 12:00:00 AM | DealerRater

★★★★★ TINA.MCKANDES

I had dropped in for their express lane oil change. What fantastic Service....did a beautiful job and cleaned by car nicely which was unexpected! | Read Full Review

8/19/2020 12:00:00 AM | Cars.com

★★★★★ Loving life

Best experience I have ever had purchasing a vehicle. I have purchase two new vehicles before from other dealerships and dreaded purchasing another. Not Anymore! | Read Full Review

8/19/2020 12:00:00 AM | Cars.com

★★★★★ Chris

I have three vehicles that I purchased from this dealership. I have them all serviced here because they do a great job all around. Highly recommend. | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ Ashley

I walked in knowing I wanted a VW. Sam helped me through the entire process. He didn’t pressure me to get anything. Gave me many options on comparing the Passat and the Jetta. Helped me narrow my choices and ultimately choosing the PERFECT vehicle for me!!!! The dealer ship was clean, bright, and welcoming. They also offered snacks f | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ HTCGREG07

I am pleased on the time and 5 page review of my car for 40,000 this is my ninth VW Jetta and have no problems with this brand and model looking forward to my 10th one next year | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ guadaluperose

Joe is very helpful,great customer service and pleasant to talk to.Courteous and knowledgeable for the car he is selling.Keep up the good work.Been satisfied so far with the service and the car. | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ HEYRMS90

Quick and easy. Was able to go and get our vehicle after just a couple of emails. Will definately be the first place I go when looking for my next car. | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ ashley Smith

I walked in knowing I wanted a VW. Sam helped me through the entire process. He didn’t pressure me to get anything. Gave me many options on comparing the Passat and the Jetta. Helped me narrow my choices and ultimately choosing the PERFECT vehicle for me!!!! The dealer ship was clean, bright, and welcoming. They also offered snacks f | Read Full Review

8/18/2020 12:00:00 AM | Google

★★★★★ Sarahf8

This was my first time at Boucher Volkswagen and it was the best buying experience I have ever had. Not only was the the process quick and easy but they helped me get to the price range I needed to be on my trade in. If you want a great buying experience I would recommend this dealership! | Read Full Review

8/16/2020 12:00:00 AM | DealerRater

★★★★★ lambertchris028

Clean showroom great art work of the history of VW. Great parts counter full stocked of hats and t-shirt .All the hot wheels great touch. | Read Full Review

8/16/2020 12:00:00 AM | DealerRater

★★★★★ stacey rodriguez

It was okay | Read Full Review

8/16/2020 12:00:00 AM | Google

★★★★★ Ash22

Never fails, every time I bring my car in, everyone is always so friendly and helpful. I worked with Brian Piper this time and he did an excellent job! | Read Full Review

8/13/2020 12:00:00 AM | DealerRater

★★★★★ ROBERTLSTEIN

Justin was very helpful and easy to work with. He was very accommodating to our requests. He provide information and service in a timely and respectful manner. | Read Full Review

8/13/2020 12:00:00 AM | DealerRater

★★★★★ Mat M

I recently purchased a 2020 Volkswagen Atlas Cross Sport through Boucher Volkswagen in Franklin. I worked with Luis Veguilla who was great. I shopped for the exact model that I purchased at two different Volkswagen dealers and made it clear during the process that I preferred to get as many elements of the deal ironed out over e-ma | Read Full Review

8/13/2020 12:00:00 AM | Cars.com

★★★★★ Ash22

Never fails, every time I bring my car in, everyone is always so friendly and helpful. I worked with Brian Piper this time and he did an excellent job! | Read Full Review

8/13/2020 12:00:00 AM | Cars.com

★★★★★ ROBERTLSTEIN

Justin was very helpful and easy to work with. He was very accommodating to our requests. He provide information and service in a timely and respectful manner. | Read Full Review

8/13/2020 12:00:00 AM | Cars.com

★★★★★ carlzaar

Everything went well as usual. Very efficient service department and advisors. that is the reason that I continue to come back and buy my cars from Boucher. | Read Full Review

8/12/2020 12:00:00 AM | DealerRater

★★★★★ Mat Meadows

I recently purchased a 2020 Volkswagen Atlas Cross Sport through Boucher Volkswagen in Franklin. I worked with Luis Veguilla who was great. I shopped for the exact model that I purchased at two different Volkswagen dealers and made it clear during the process that I preferred to get as many elements of the deal ironed out over e-ma | Read Full Review

8/12/2020 12:00:00 AM | Google

★★★★★ budischmike

The service dept and Nick Imig were all ready for me when I arrived. The wait time was very reasonable and the coffee was delicious. | Read Full Review

8/11/2020 12:00:00 AM | DealerRater

★★★★★ budischmike

The entire process was seamless. Nick Imig and general Manager pat Easterlin were exceptionally courteous and knowledgeable. They took extra time to make sure I was completely satisfied. | Read Full Review

8/10/2020 12:00:00 AM | DealerRater

★★★★★ Cal M

Beware of high charges for minimal wear and tear when turning in your vehicle even when leasing a new one! I turned in one Volkswagen and leased another and was never told there would be any potential charges. Apparently for a tiny scratch or normal wear it’s hundreds of dollars. VW financial told me to negotiate with the dealership | Read Full Review

8/10/2020 12:00:00 AM | Google

★★★★★ RUSSELL4158

Visit was great service was great courtesy driver was great ( Steve) work on truck was great and done in the time frame it was supposed to be. Driver picked me up when I got there truck was parked in front. Over all great job by everyone. Thanks | Read Full Review

8/7/2020 12:00:00 AM | DealerRater

★★★★★ JAMIELUSIAK

Courteous and helpful employees. Waiting area was clean and disinfected while I was there. Waiting area has coffee, soda, and snacks. Always very thorough and helpful. | Read Full Review

8/7/2020 12:00:00 AM | DealerRater

★★★★★ GSTEGER1

Michael Tillmann was our salesman for my 2016 Tiguan back in Dec 2019 👍🏻 I love my Tiguan 🙂 I would highly recommend Michael for future sales | Read Full Review

8/7/2020 12:00:00 AM | DealerRater

★★★★★ RUSSELL4158

Visit was great service was great courtesy driver was great ( Steve) work on truck was great and done in the time frame it was supposed to be. Driver picked me up when I got there truck was parked in front. Over all great job by everyone. Thanks | Read Full Review

8/7/2020 12:00:00 AM | Cars.com

★★★★★ GSTEGER1

Michael Tillmann was our salesman for my 2016 Tiguan back in Dec 2019 👍🏻 I love my Tiguan 🙂 I would highly recommend Michael for future sales | Read Full Review

8/7/2020 12:00:00 AM | Cars.com

★★★★★ JAMIELUSIAK

Courteous and helpful employees. Waiting area was clean and disinfected while I was there. Waiting area has coffee, soda, and snacks. Always very thorough and helpful. | Read Full Review

8/7/2020 12:00:00 AM | Cars.com

★★★★★ MERISSA.KELSEY

Amazing service !! Thank you for always being efficient Your team was able to find a nail in my tire , something that has gone undetected at other places. | Read Full Review

8/6/2020 12:00:00 AM | Cars.com

★★★★★ MERISSA.KELSEY

Amazing service !! Thank you for always being efficient Your team was able to find a nail in my tire , something that has gone undetected at other places. | Read Full Review

8/6/2020 12:00:00 AM | DealerRater

★★★★★ Agron Elmazi

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8/6/2020 12:00:00 AM | Google

★★★★★ Reyna Santiago

Purchased our vehicle there last weekend. Friendly & fast service! Tony was great in helping us find our perfect vehicle for our growing family. And Brian was great at explaining everything to us as far as numbers! Def won’t be our last car from them. | Read Full Review

8/5/2020 12:00:00 AM | Google

★★★★★ jeff hoffmeier

Well where do I start, the Boucher team once again ! I was in a jam and unfortunately had a car issue. I’m relocating to another state, and needed my car fixed ASAP, which they came through and really help me out by getting the car done days before they thought they might get a chance to look at it.Bryan the service writer is an All | Read Full Review

8/3/2020 12:00:00 AM | Google

★★★★★ AB

Overall we were impressed with VW Franklin. Working with Jimmy we were able to come in and test drive the vehicle we were interested in. They were then able to find the model and color we wanted near by and have it ready to go within a couple days. Working virtually to get much of the financing done before coming back into finalize t | Read Full Review

8/3/2020 12:00:00 AM | DealerRater

★★★★★ AB

Overall we were impressed with VW Franklin. Working with Jimmy we were able to come in and test drive the vehicle we were interested in. They were then able to find the model and color we wanted near by and have it ready to go within a couple days. Working virtually to get much of the financing done before coming back into finalize t | Read Full Review

8/3/2020 12:00:00 AM | Cars.com

★★★★★ Juan F. Covarrubias

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8/2/2020 12:00:00 AM | Google

★★★★★ Anne

We recently purchased a used Subaru, and are very happy with the ease of the process, and how quickly email correspondences were responded back. Highly recommend them! | Read Full Review

8/1/2020 12:00:00 AM | Cars.com

★★★★★ SROUSH1960

My salesperson Joe was informative and excellent on customer service. He went above and beyond in getting my phone setup included training me on the car. | Read Full Review

7/31/2020 12:00:00 AM | DealerRater

★★★★★ CHICAGOSTAILOR

Very knowledgeable and professional. They made finding a car at the right price easy. You can easily see why Nick has been ay Boucher for quite some time. | Read Full Review

7/30/2020 12:00:00 AM | DealerRater

★★★★★ SUSIEQ19725

Fantastic as usual. Jason is the best. It it it it it it it it it it too many words. Less is more. Done done and done. | Read Full Review

7/30/2020 12:00:00 AM | DealerRater

★★★★★ CHICAGOSTAILOR

Very knowledgeable and professional. They made finding a car at the right price easy. You can easily see why Nick has been ay Boucher for quite some time. | Read Full Review

7/30/2020 12:00:00 AM | Cars.com

★★★★★ SUSIEQ19725

Fantastic as usual. Jason is the best. It it it it it it it it it it too many words. Less is more. Done done and done. | Read Full Review

7/30/2020 12:00:00 AM | Cars.com

★★★★★ ANDERS.RUSTIN

Nick was great to work with. He was very patient and answered every question I had buying my first car. The process was very smooth and accommodating given that I live 80 miles away! | Read Full Review

7/29/2020 12:00:00 AM | DealerRater

★★★★★ Krista Schoenike

Justin Zantow made the selection and selling process so streamlined and easy! He really wanted us to get a car we would love and we do! We opted for the “winter” package in the Jetta which has heated seats in the front and back as well as a heated steering wheel. When we picked it up he was patient with explaining all the features a | Read Full Review

7/28/2020 12:00:00 AM | Google

★★★★★ Wayne Sullivan

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7/28/2020 12:00:00 AM | Google

★★★★★ PETER.KISLUK

Clean, friendly, responsive and straightforward. If you want a response, then do not require a twenty five word response. A a a a a a | Read Full Review

7/27/2020 12:00:00 AM | DealerRater

★★★★★ Ben Tuazon

I used to have a wonderful experience with their service team, but this most recent visit definitely soured my experience with this dealership. I had asked to skip the wash, but they still ran my car through the car wash. Also, upon checking the car when I arrived home I noticed that 2 of the 4 tire valve stem caps were missing, and | Read Full Review

7/27/2020 12:00:00 AM | Google

★★★★★ Thomas braaten

I have always thought that buying a new car would be a stressful, confusing and time consuming process. Well last week I bought a brand new Jetta R from here and the process couldn’t have been anymore straightforward and enjoyable. Every member of the sales department that I spoke with was more than happy to answer any question or co | Read Full Review

7/24/2020 12:00:00 AM | Google

★★★★★ SUSEK142

The waiting area is first class and a shuttle service is a huge plus, but being without a car for a week is a problem. | Read Full Review

7/24/2020 12:00:00 AM | DealerRater

★★★★★ SUSEK142

The waiting area is first class and a shuttle service is a huge plus, but being without a car for a week is a problem. | Read Full Review

7/24/2020 12:00:00 AM | Cars.com

★★★★★ GOODWIN II

The service at Boucher Franklin is ALWAYS perfect with David and Jason! I would not take my Atlas anywhere else. Thank you very much Fellas! | Read Full Review

7/23/2020 12:00:00 AM | DealerRater

★★★★★ Cody Jay

I’ve purchased two new VWs from Boucher and have had a good experience with the sales department. However, the service department is a completely different story and today was the final straw. They normally seem bothered every time I bring my car in for service. Today I dropped it off for a detail and for them to look at my sunroof. | Read Full Review

7/22/2020 12:00:00 AM | Google

★★★★★ GARRISONBUNKER1997

Boucher was able to provide service to my vehicle in a very short amount of time. The experience was wonderful and I look forward to seeing them again the next time my vehicle needs to be serviced. | Read Full Review

7/21/2020 12:00:00 AM | DealerRater

★★★★★ Nursingstudent

I was looking for a car that would be good for the winter and my search led me here. Tyler was a great help and answered my endless questions which were a lot since this was the first time I was getting a car of my own. I also appreciated that they wore masks when around us. I would definitely do the 45 minute drive to go here again. | Read Full Review

7/21/2020 12:00:00 AM | Cars.com

★★★★★ GARRISONBUNKER1997

Boucher was able to provide service to my vehicle in a very short amount of time. The experience was wonderful and I look forward to seeing them again the next time my vehicle needs to be serviced. | Read Full Review

7/21/2020 12:00:00 AM | Cars.com

★★★★★ MICHAELHELZER

They always do a nice job , friendly service department . They have e very nice waiting area with coffee and other beverages , it’s also very clean | Read Full Review

7/20/2020 12:00:00 AM | DealerRater

★★★★★ Vickie Steinhoff

I took my car there, had one issue that they fixed( heating core) Two days later every light on my dashboard went off. Which never went off before I took it there for the first issue. They would gladly fix for 1700, Had it towed home after firmly believing they caused the 2nd issue. Then took it to the Racine branch and was told Fr | Read Full Review

7/20/2020 12:00:00 AM | Google

★★★★★ Peter Janssen

As a first time car buyer, I had a generally positive experience at Boucher Volkswagen of Franklin. Anthony is a personable salesman and had a positive attitude throughout the entire process! I really am enjoying the car I drove away with too. Although I ended up with a great ride (Thanks again Anthony), I did have problems with comm | Read Full Review

7/18/2020 12:00:00 AM | Google

★★★★★ MATT.HALTERMAN

Sean and Jimmy were proactive and very helpful in getting us our ideal new Atlas to lease when our old lease was almost done. Thanks! | Read Full Review

7/17/2020 12:00:00 AM | DealerRater

★★★★★ MATT.HALTERMAN

Sean and Jimmy were proactive and very helpful in getting us our ideal new Atlas to lease when our old lease was almost done. Thanks! | Read Full Review

7/17/2020 12:00:00 AM | Cars.com

★★★★★ dschultz

Because we prepaid our recommended service we have it done at Boucher. Similar to our buying experience, we are always satisfied with our service experience. | Read Full Review

7/16/2020 12:00:00 AM | DealerRater

★★★★★ PRPAQUIN

Brought my Jetta in for it's 40,000 mile check up, Brian was really nice & answered my questions. Told me it would take 2-3hrs but was done in about an hour & a half (way to crack the whip...lol). Everyone is alway so nice whenever I bring my car in. Great job! | Read Full Review

7/16/2020 12:00:00 AM | DealerRater

★★★★★ SBLAGOJEVIC

Jason is a fantastic representative for the service department and I am always satisfied when the keys are handed to him to take care of our vehicle service needs. Dealership Overall is clean friendly and professional. | Read Full Review

7/15/2020 12:00:00 AM | DealerRater

★★★★★ SBLAGOJEVIC

Jason is a fantastic representative for the service department and I am always satisfied when the keys are handed to him to take care of our vehicle service needs. Dealership Overall is clean friendly and professional. | Read Full Review

7/15/2020 12:00:00 AM | Cars.com

★★★★★ CJGERARD7

Great service with Boucher! Took care of my problem in a timely manner on my Beetle. Excellent service since I started there in 2012 and find them trustworthy | Read Full Review

7/14/2020 12:00:00 AM | Cars.com

★★★★★ CJGERARD7

Great service with Boucher! Took care of my problem in a timely manner on my Beetle. Excellent service since I started there in 2012 and find them trustworthy | Read Full Review

7/14/2020 12:00:00 AM | DealerRater

★★★★★ K ADAMS

We first met Jason Z a year ago, and returned to Boucher VW because he was so helpful even though we ended up not buying at that time. He remembered us, had all the information, listened to what was important to us and went out of his way on a Friday afternoon before the holiday weekend to make sure we got all of our questions answe | Read Full Review

7/12/2020 12:00:00 AM | DealerRater

★★★★★ SMHAGGER

They were great to squeeze me in to get my car aligned before I had to leave on a road trip. Excellent service-thank you! | Read Full Review

7/12/2020 12:00:00 AM | DealerRater

★★★★★ MWARHUS

Because you should behally withthe stRs. Yore kuvky Here too bad for you this us a stupif rtuing for youto fo i dont know kkwhyi an Jttdfs | Read Full Review

7/12/2020 12:00:00 AM | DealerRater

★★★★★ LEXYKITT15

Great service! We came by just to look around and wound up going on a test drive. We were even considering buying the car but before we got back, the car had already been sold. It was a busy day fir selling cars. | Read Full Review

7/11/2020 12:00:00 AM | DealerRater

★★★★★ LEXYKITT15

Great service! We came by just to look around and wound up going on a test drive. We were even considering buying the car but before we got back, the car had already been sold. It was a busy day fir selling cars. | Read Full Review

7/11/2020 12:00:00 AM | Cars.com

★★★★★ MBTRELA

Thanks! Enjoyable experience. Quick and responsive to my needs and patient with my requests. We are enjoying our new (used) car so far. Thanks for the help | Read Full Review

7/10/2020 12:00:00 AM | Cars.com

★★★★★ MBTRELA

Thanks! Enjoyable experience. Quick and responsive to my needs and patient with my requests. We are enjoying our new (used) car so far. Thanks for the help | Read Full Review

7/10/2020 12:00:00 AM | DealerRater

★★★★★ Happy GTI Owner

We've been to a couple of dealers looking for a 2020 Golf GTI and included Boucher VW in the buying process. Justin was our salesperson and he was very knowledgeable, courteous, and made the process very smooth and enjoyable. The dealership was clean and everyone else there was very friendly - this was a pleasant surprise because tha | Read Full Review

7/7/2020 12:00:00 AM | DealerRater

★★★★★ John Teevan

Always good service. Good people. (Took 1 hour longer than estimated.) | Read Full Review

7/7/2020 12:00:00 AM | Google

★★★★★ Adam Nass

Great buying experience here. No issues. Fastest and most straightforward process I’ve experienced. Main sticking points have been w service since buying the vehicle. | Read Full Review

7/7/2020 12:00:00 AM | Google

★★★★★ Cory Savage

We have bought a lot of cars but this was our first official purchase from Boucher and it won't be our last. We received a personal YouTube video with this truck from our sales rep, Nick, and went to see it the next day and when we returned from the test drive, there was another family that also wanted it. We took it on the spot bu | Read Full Review

7/6/2020 12:00:00 AM | Google

★★★★★ Artalvarez

Met expectations only thing is I would liked to have seen the 2 cars I highlighted. Thought I was was going 2 get two sets of mats but only received 1 | Read Full Review

7/4/2020 12:00:00 AM | DealerRater

★★★★★ Greg

From the purchase of our used 2016 VW Jetta to the ongoing maintenance to the follow always satisfied. From the service side no hard sell to get things done or replaced that are not necessary. Consultative suggestions and feedback are provided. | Read Full Review

7/3/2020 12:00:00 AM | DealerRater

★★★★★ GRASCH

Good as always. Professional and consistent which is important to me. Knew that my vehicle was being taken care of, and got the impression that COVID guidelines were being followed. Thanks. | Read Full Review

7/3/2020 12:00:00 AM | DealerRater

★★★★★ Greg

From the purchase of our used 2016 VW Jetta to the ongoing maintenance to the follow always satisfied. From the service side no hard sell to get things done or replaced that are not necessary. Consultative suggestions and feedback are provided. | Read Full Review

7/3/2020 12:00:00 AM | Cars.com

★★★★★ LT53158

Anthony was very helpful. Found us multiple vehicles to look at, explained their differences, & options, walked us through everything as we purchased our Atlas. Thank you. | Read Full Review

7/3/2020 12:00:00 AM | Cars.com

★★★★★ LT53158

Anthony was very helpful. Found us multiple vehicles to look at, explained their differences, & options, walked us through everything as we purchased our Atlas. Thank you. | Read Full Review

7/3/2020 12:00:00 AM | DealerRater

★★★★★ GRASCH

Good as always. Professional and consistent which is important to me. Knew that my vehicle was being taken care of, and got the impression that COVID guidelines were being followed. Thanks. | Read Full Review

7/2/2020 12:00:00 AM | Cars.com

★★★★★ Pattejos114

Very committed employee, took time out of his day to make sure my experience was enjoyable. He knew a lot of information and didn’t hesitate to help. | Read Full Review

7/1/2020 12:00:00 AM | DealerRater

★★★★★ Alex Lutz

I had a really great and easy buying experience here. Sam was a very personable and knowledgeable salesman. I felt like I got a good deal on my trade-in and on my new car. I will highly consider buying my next car here. | Read Full Review

7/1/2020 12:00:00 AM | Google

★★★★★ Pattejos114

Very committed employee, took time out of his day to make sure my experience was enjoyable. He knew a lot of information and didn't hesitate to help. | Read Full Review

6/30/2020 12:00:00 AM | Cars.com

★★★★★ Ty Winter

Great experience and hyped about our new car! We worked with James, he was very knowledgeable and didn't push us into anything. He was laid-back but professional and the whole process was great! | Read Full Review

6/29/2020 12:00:00 AM | Google

★★★★★ CHERYL.HONECK

Boucher Volkswagen is my preferred full service provider for my Audi Q5. Service is prompt, courteous and technicians are very knowledgeable even with non-Volkswagen vehicles. | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ ty.winter

Jim helped us immensely through every step of the buying process! He was knowledgeable, enthusiastic, and laid-back but still professional. He made himself extremely available during the week we were deciding, didn't push us into anything, and even had a charger at the ready when my phone battery started dying while on hold with our | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ JPARHAM8937

I was very pleased with the service. There was no pressure to purchase a car and no hard sells to purchase the extra options. Pleasant experience. | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ D.SCHNEIDLER

I brought my car in for a brake system flush. The Service Dept told me it would be about an hour. They were right on time and everything was fine, except when I got home, I checked the bill and found they had forgotten to deduct the $10 for the coupon I had. I had to call them back, and I should see a credit on my charge. Otherwi | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ Nathaniel

Luis was truly amazing. Thanks for taking your time to help me with my purchase. Being there on the only day I was able to pick up the vehicle showed your commitment to what you do. Absolutely love the Jettad! | Read Full Review

6/28/2020 12:00:00 AM | DealerRater

★★★★★ Nathaniel

Luis was truly amazing. Thanks for taking your time to help me with my purchase. Being there on the only day I was able to pick up the vehicle showed your commitment to what you do. Absolutely love the Jettad! | Read Full Review

6/28/2020 12:00:00 AM | Cars.com

★★★★★ NSVORP

This is the 5th car we have purchased from Boucher VW, and we always appreciate working with Justin. We are on a very tight time schedule right now with work and new baby, and Justin was great about getting the car we needed and having all of the paperwork ready for us to come in, sign, and then drive. We love working with Boucher VW | Read Full Review

6/27/2020 12:00:00 AM | DealerRater

★★★★★ Tia Thornton

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6/26/2020 12:00:00 AM | Google

★★★★★ ROSSWURZ

I always feel like I’m part of the family when I step into the dealership. I know I’m taken care of with both my vehicles. | Read Full Review