Boucher Volkswagen - Hales Corners, Wisconsin

★★★★★ SVOKAC

I received professional service when I took my vehicle in to be serviced. The estimated time for the service was accurate, and I was even offered a rental should the repairs take longer then expected. | Read Full Review

9/26/2020 12:00:00 AM | DealerRater

★★★★★ MARLA.G.RICKERT

I was greeted in a friendly professional manner. They listened to my requests and got my car back to me in the time promised. I felt well cared for. | Read Full Review

9/25/2020 12:00:00 AM | DealerRater

★★★★★ ANG

Got a quote for 363 dollars worth the work I needed done on my passat 63 dollars more then midas. Total came too 390 something | Read Full Review

9/25/2020 12:00:00 AM | DealerRater

★★★★★ Samantha Benes

I came in on Saturday with hopes set on a specific vehicle they had on their lot. Michael greeted us and started to go over the must haves and must not in a vehicle. I told him what I was looking for and why we ended up coming to the dealership in the first place. I ended up leaving with my DREAM car, a 2016 Subaru Impreza sport and | Read Full Review

9/23/2020 12:00:00 AM | Google

★★★★★ KG3007

Got everything done that wanted and they did all their checks and let me know I needed new rear brake pads after I had them rotate my tires | Read Full Review

9/16/2020 12:00:00 AM | DealerRater

★★★★★ J.EHLEN

Had an oil change and 2 recalls done in a Timely manner while I waited. Was told it could be a couple hours and ended up being just over 1 hour | Read Full Review

9/16/2020 12:00:00 AM | DealerRater

★★★★★ MRAZJR

Car was delivered as advertised. Salesman Michael kept in touch and answered every question I had. Dealership gave me a better deal than my own bank for financing. The whole process was easy and straight forward. I found everyone at the dealership to be nice people. I had traveled 850 miles one way to purchase a car they had. Wel | Read Full Review

9/15/2020 12:00:00 AM | DealerRater

★★★★★ John Mraz

I traveled 850 miles to get a 2015 Passat TDI with low mileage and a manual transmission for my college age son. Everything about the process was a good experience. Wish my local dealers were this nice. Michael was my salesman and did a good job. Worked with me to make it easy. | Read Full Review

9/15/2020 12:00:00 AM | Cars.com

★★★★★ MRAZJR

Car was delivered as advertised. Salesman Michael kept in touch and answered every question I had. Dealership gave me a better deal than my own bank for financing. The whole process was easy and straight forward. I found everyone at the dealership to be nice people. I had traveled 850 miles one way to purchase a car they had. Wel | Read Full Review

9/15/2020 12:00:00 AM | Cars.com

★★★★★ Chanin Rossetti

I had a great experience at Boucher VW, from the sales team to finance everyone was friendly, courteous, and easy to work with!! I recommend them to anyone looking for a new vehicle!!!! | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Pablo Rodriguez

Exelent service and Luis is great. | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ LDHERRIGES

Good service experience on my old VW. I was glad to see parts for a vehicle as old as mine are still available to repair my car. | Read Full Review

9/12/2020 12:00:00 AM | DealerRater

★★★★★ Travel NativEnglish

Allow me to preface that I work 12 hours a day and finding time to car hunt is difficult. When I had found a vehicle that I thought was perfect for me, I had set an appointment as earliest I could. The dealership asked me to set an appointment. I had family pick me up the night before and drive me out 45 minutes to the dealership. Wh | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Abby Vinca

Took my 2020 in for first oil change and tire rotation. Got oil on my engine cover, oil all over my filter cover, and all over my splash shield. That’s not the worst part though they scratched my rims!! Lube techs really know what they’re doing!!! My lugnut covers were half way on. I had to push them in myself. Best believe I’m getti | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Jason Curtis

Very nice staff, good selection of new or used. The car salesman listened to what I wanted and delivered. No uncomfortable haggling or suggesting things I wasn't interested in. They also have a nice waiting room for if you service your car here. | Read Full Review

9/11/2020 12:00:00 AM | Google

★★★★★ kt_schmitt

This dealership really exceeded my expectations! I found it to be exceptionally clean which is so important during these times. I felt confident knowing they were taking their time to make their guests feel comfortable. Everyone was so warm and welcoming during my visit. And, I appreciated how efficient everyone was! I highly recomme | Read Full Review

9/11/2020 12:00:00 AM | DealerRater

★★★★★ kt_schmitt

This dealership really exceeded my expectations! I found it to be exceptionally clean which is so important during these times. I felt confident knowing they were taking their time to make their guests feel comfortable. Everyone was so warm and welcoming during my visit. And, I appreciated how efficient everyone was! I highly recomme | Read Full Review

9/11/2020 12:00:00 AM | Cars.com

★★★★★ Jake B

I really enjoy the experiences I have at Boucher Volkswagen. They are always friendly, courteous, knowledgeable and fast. It’s why I continue to choose them for service and sales. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ JILYNNM

I had a wonderful experience. First time looking at Volkswagons, Customer service should be top notch, and it has been so far. I hope it continues. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ btrick1962

Jamal was knowledgeable, helpful and easy to work with in buying my new car. Jamal was able to answer all my questions and help guide me on my purchase. No hassle and easy to work with. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ DRH0

It all started at the front with your AWESOME service representative Jason. So knowledgeable! I asked Jason about some of the issues with my 2017 were so he recommended a fuel line flush with the the issues of the turbo car-boning up. We discussed snow tires and his customers like them so I’ll be back. | Read Full Review

9/10/2020 12:00:00 AM | DealerRater

★★★★★ BVARNES

The service was great! Luis went out of his way to ensure I was able to get everything I wanted/needed! I would highly recommend going here for your next purchase! | Read Full Review

9/9/2020 12:00:00 AM | DealerRater

★★★★★ SNEAKERSMAHONEY

Friendly and fast service for my oil change. The only question not answered was the vocal warning I got that I did not understand . They said my car was ready for a road trip but my front tires are just at a 6 and i am wondering if they will be ok for that 4,000 miles I am going. | Read Full Review

9/9/2020 12:00:00 AM | DealerRater

★★★★★ Joshua Allen

Excellent service, always in good moods, and great pricing. Definitely my new favorite dealership. | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ Ron Ford

Service was what I would expect. professional, timely, and no surprises. I did get a ride from the shuttle to my home, and I can't say enough good about the shuttle driver. I believe his name was Steve, he was a super ambassador for Boucher. Enjoyed his professionalism, and his great personality. | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ PATRICK ZENIECKI

They are VERY TIGHT on their prices, no room for discounts, and if they give you a discount, it's VERY, VERY SMALL....ok work though | Read Full Review

9/9/2020 12:00:00 AM | Google

★★★★★ Dawn Fiebrink

This is my first experience with with this dealership. LUIS was AWESOME. he made sure I was VERY HAPPY with my experience!! He even delivered my plates to me 500 miles away! Loved the service I received! Would definitely buy another car from him if I have to. | Read Full Review

9/7/2020 12:00:00 AM | DealerRater

★★★★★ MONKEYGOATFROG

My experience at Boucher was an anomaly. Unfortunately, the Title to the vehicle I wanted to buy got lost, and it took 2 months for a new one to be acquired. However, Joe in sales got me a brand new VW CC to drive (free of charge) and was in constant contact, while I waited. It wasn’t ideal to have to wait as long as I did, but it wa | Read Full Review

9/7/2020 12:00:00 AM | DealerRater

★★★★★ Dawn Fiebrink

This is my first experience with with this dealership. LUIS was AWESOME. he made sure I was VERY HAPPY with my experience!! He even delivered my plates to me 500 miles away! Loved the service I received! Would definitely buy another car from him if I have to. | Read Full Review

9/7/2020 12:00:00 AM | Cars.com

★★★★★ MONKEYGOATFROG

My experience at Boucher was an anomaly. Unfortunately, the Title to the vehicle I wanted to buy got lost, and it took 2 months for a new one to be acquired. However, Joe in sales got me a brand new VW CC to drive (free of charge) and was in constant contact, while I waited. It wasn't ideal to have to wait as long as I did, but it wa | Read Full Review

9/7/2020 12:00:00 AM | Cars.com

★★★★★ dennis.j.muraro

No appointment required and prompt, professional service is the standard. We've bought two cars from Boucher VW and I'll probably be buying a new car soon. I only have our cars serviced at Boucher VW. | Read Full Review

9/7/2020 12:00:00 AM | Cars.com

★★★★★ dennis.j.muraro

No appointment required and prompt, professional service is the standard. We've bought two cars from Boucher VW and I'll probably be buying a new car soon. I only have our cars serviced at Boucher VW. | Read Full Review

9/7/2020 12:00:00 AM | DealerRater

★★★★★ DJ Appleby

My experience at Boucher was an anomaly. Unfortunately, the Title to the vehicle I wanted to buy got lost, and it took 2 months for a new one to be acquired. However, Joe in sales got me a brand new VW CC to drive (free of charge) and was in constant contact, while I waited. It wasn’t ideal to have to wait as long as I did, but it wa | Read Full Review

9/6/2020 12:00:00 AM | Google

★★★★★ Mike Budisch

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9/3/2020 12:00:00 AM | Google

★★★★★ Maureen Ziebell

They have the best customer service by far. I'm so glad I chose boucher vw. I love my love car as well. | Read Full Review

9/3/2020 12:00:00 AM | Google

★★★★★ Felicia H

I had a wonderful experience at Boucher VW of Franklin! My salesman, Jamal, and the finance mgr., Phillip, were phenomenal people to work with! Both Jamal and Phillip were forthcoming, knowledgeable, patient, and very gracious. I have previous experience with the service crew as well (I just traded in my TDI) and I can testify how th | Read Full Review

9/1/2020 12:00:00 AM | Google

★★★★★ Felicia

I had a wonderful experience at Boucher VW of Franklin! My salesman, Jamal, and the finance mgr., Phillip, were phenomenal people to work with! Both Jamal and Phillip were forthcoming, knowledgeable, patient, and very gracious. I have previous experience with the service crew as well (I just traded in my TDI) and I can testify how th | Read Full Review

9/1/2020 12:00:00 AM | DealerRater

★★★★★ MJMESSINA61

Service department was very professional and helpful. They did a good job of explaining all possible options. I would definitely get my car serviced there again. | Read Full Review

9/1/2020 12:00:00 AM | DealerRater

★★★★★ TVANDREEL

Me and my sister have both previously bought vehicles from Justin. I came back to Justin for my purchase because we were treated so well by him in the past. Had a few credit issues this time and he treated me with respect and worked with me to get the best deal. Brian in the Finance Department also worked very hard to get me the best | Read Full Review

9/1/2020 12:00:00 AM | DealerRater

★★★★★ MJMESSINA61

Service department was very professional and helpful. They did a good job of explaining all possible options. I would definitely get my car serviced there again. | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ Felicia

I had a wonderful experience at Boucher VW of Franklin! My salesman, Jamal, and the finance mgr., Phillip, were phenomenal people to work with! Both Jamal and Phillip were forthcoming, knowledgeable, patient, and very gracious. I have previous experience with the service crew as well (I just traded in my TDI) and I can testify how th | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ TVANDREEL

Me and my sister have both previously bought vehicles from Justin. I came back to Justin for my purchase because we were treated so well by him in the past. Had a few credit issues this time and he treated me with respect and worked with me to get the best deal. Brian in the Finance Department also worked very hard to get me the best | Read Full Review

9/1/2020 12:00:00 AM | Cars.com

★★★★★ Tori Kolster

I purchased my first new car at Boucher VW and it was a great experience. Sam was super fun to work with and helped me find the perfect vehicle. Sean and Phil helped close the deal and made everything smooth and easy. I couldn't be happier with my new car. I'll definitely return there for my service. Thanks Boucher team! | Read Full Review

8/31/2020 12:00:00 AM | Google

★★★★★ Jessica Kangas

We went to test drive a vehicle this weekend and before we did, our salesperson seemed very nervous and asked if we would only drive it for 5-10 minutes, then probably because we had a peculiar look he said 10-15 minutes. Now this seemed odd but disconcerting because the driver, my partner, is a person of color. I do not know if the | Read Full Review

8/31/2020 12:00:00 AM | Google

★★★★★ MILMARK

Boucher's staff is very knowledgeable and accommodating. Routine appointments to the service department are easy to make and they get you and out in a heartbeat! | Read Full Review

8/30/2020 12:00:00 AM | DealerRater

★★★★★ MILMARK

Boucher's staff is very knowledgeable and accommodating. Routine appointments to the service department are easy to make and they get you and out in a heartbeat! | Read Full Review

8/30/2020 12:00:00 AM | Cars.com

★★★★★ Lex Lorther

One star experience with Boucher VW. We had a pleasant experience with our sales rep Jimmy Lemke, up until we wanted to purchase the vehicle. Dont get me wrong, Jim was very kind and did a thorough job at keeping me informed on the status of the vehicle I was interested in, but the sales manager ruined the whole experience for me. | Read Full Review

8/30/2020 12:00:00 AM | Google

★★★★★ Jessica Kangas

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8/30/2020 12:00:00 AM | Google

★★★★★ BEN60

Love the cars, great performance and value. Nick is great to work with, the first person I will call when I am in need of a car. | Read Full Review

8/28/2020 12:00:00 AM | DealerRater

★★★★★ budischmike

Good work from front desk to check out. Very polished and professional. They really took care of me and I will return to their care. | Read Full Review

8/27/2020 12:00:00 AM | DealerRater

★★★★★ Lindsay Rush

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8/27/2020 12:00:00 AM | Google

★★★★★ ONEPENKNEE

My visit to the dealership was a positive experience. The staff was extremely friendly and the service was fast. I inquired about a bike rack and the gentleman from the service department was very knowledgeable and eager to assist. | Read Full Review

8/26/2020 12:00:00 AM | DealerRater

★★★★★ BDB1028

Unfortunately my brand new car already needed a new steering gear but it was taken care of in one visit. There was also a computer program update that they did for me. So far so good. Only time will tell. | Read Full Review

8/26/2020 12:00:00 AM | DealerRater

★★★★★ Manross

Excellent customer services by Brian -- on phone and in person! Met me at door, listened to my concerns, followed up on everything. I also saw him interact with another customer with excellent listening and communication skills. The only thing I wasn't aware of was the price of my oil change, which I should have asked for when I ma | Read Full Review

8/25/2020 12:00:00 AM | DealerRater

★★★★★ Juan F. Covarrubias

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8/25/2020 12:00:00 AM | Google

★★★★★ Nicholas Meyer

Service was great, they kept me informed and let me know right away if there was anything unexpected that they found. Thanks for the quality service guys. | Read Full Review

8/25/2020 12:00:00 AM | Google

★★★★★ Manross

Excellent customer services by Brian -- on phone and in person! Met me at door, listened to my concerns, followed up on everything. I also saw him interact with another customer with excellent listening and communication skills. The only thing I wasn't aware of was the price of my oil change, which I should have asked for when I ma | Read Full Review

8/25/2020 12:00:00 AM | Cars.com

★★★★★ Dawn

Jim was great to work with. He listened to what we were looking for and found the perfect car for us. Very nice, friendly and helpful. Will buy from Jim again! | Read Full Review

8/22/2020 12:00:00 AM | Cars.com

★★★★★ Dawn

Jim was great to work with. He listened to what we were looking for and found the perfect car for us. Very nice, friendly and helpful. Will buy from Jim again! | Read Full Review

8/22/2020 12:00:00 AM | DealerRater

★★★★★ JGORDON80

Awesome service!!! Dave always explains in detail Everything that needs to be done. Excellent service as always ! The only thing missing this time was I didn’t wash my car lol | Read Full Review

8/21/2020 12:00:00 AM | DealerRater

★★★★★ JGORDON80

Awesome service!!! Dave always explains in detail Everything that needs to be done. Excellent service as always ! The only thing missing this time was I didn't wash my car lol | Read Full Review

8/21/2020 12:00:00 AM | Cars.com

★★★★★ Kong Vang

Great service. This is the go to place for all my vehicle maintenance. | Read Full Review

8/20/2020 12:00:00 AM | Google

★★★★★ Angie Kaplan

Good experience. The only reason we didn’t give 5 stars was because the certified car was not drive off ready. Needed to be sent back to the service area for repair before we could transact. Besides this issue- sales guy was knowledgeable, professional and very straightforward and easy to work with. Will go back again if shopping | Read Full Review

8/20/2020 12:00:00 AM | Google

★★★★★ Loving life

Best experience I have ever had purchasing a vehicle. I have purchase two new vehicles before from other dealerships and dreaded purchasing another. Not Anymore! | Read Full Review

8/19/2020 12:00:00 AM | DealerRater

★★★★★ TINA.MCKANDES

I had dropped in for their express lane oil change. What fantastic Service....did a beautiful job and cleaned by car nicely which was unexpected! | Read Full Review

8/19/2020 12:00:00 AM | DealerRater

★★★★★ TINA.MCKANDES

I had dropped in for their express lane oil change. What fantastic Service....did a beautiful job and cleaned by car nicely which was unexpected! | Read Full Review

8/19/2020 12:00:00 AM | Cars.com

★★★★★ Loving life

Best experience I have ever had purchasing a vehicle. I have purchase two new vehicles before from other dealerships and dreaded purchasing another. Not Anymore! | Read Full Review

8/19/2020 12:00:00 AM | Cars.com

★★★★★ Chris

I have three vehicles that I purchased from this dealership. I have them all serviced here because they do a great job all around. Highly recommend. | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ Ashley

I walked in knowing I wanted a VW. Sam helped me through the entire process. He didn’t pressure me to get anything. Gave me many options on comparing the Passat and the Jetta. Helped me narrow my choices and ultimately choosing the PERFECT vehicle for me!!!! The dealer ship was clean, bright, and welcoming. They also offered snacks f | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ HTCGREG07

I am pleased on the time and 5 page review of my car for 40,000 this is my ninth VW Jetta and have no problems with this brand and model looking forward to my 10th one next year | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ guadaluperose

Joe is very helpful,great customer service and pleasant to talk to.Courteous and knowledgeable for the car he is selling.Keep up the good work.Been satisfied so far with the service and the car. | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ HEYRMS90

Quick and easy. Was able to go and get our vehicle after just a couple of emails. Will definately be the first place I go when looking for my next car. | Read Full Review

8/18/2020 12:00:00 AM | DealerRater

★★★★★ ashley Smith

I walked in knowing I wanted a VW. Sam helped me through the entire process. He didn’t pressure me to get anything. Gave me many options on comparing the Passat and the Jetta. Helped me narrow my choices and ultimately choosing the PERFECT vehicle for me!!!! The dealer ship was clean, bright, and welcoming. They also offered snacks f | Read Full Review

8/18/2020 12:00:00 AM | Google

★★★★★ Sarahf8

This was my first time at Boucher Volkswagen and it was the best buying experience I have ever had. Not only was the the process quick and easy but they helped me get to the price range I needed to be on my trade in. If you want a great buying experience I would recommend this dealership! | Read Full Review

8/16/2020 12:00:00 AM | DealerRater

★★★★★ lambertchris028

Clean showroom great art work of the history of VW. Great parts counter full stocked of hats and t-shirt .All the hot wheels great touch. | Read Full Review

8/16/2020 12:00:00 AM | DealerRater

★★★★★ stacey rodriguez

It was okay | Read Full Review

8/16/2020 12:00:00 AM | Google

★★★★★ Ash22

Never fails, every time I bring my car in, everyone is always so friendly and helpful. I worked with Brian Piper this time and he did an excellent job! | Read Full Review

8/13/2020 12:00:00 AM | DealerRater

★★★★★ ROBERTLSTEIN

Justin was very helpful and easy to work with. He was very accommodating to our requests. He provide information and service in a timely and respectful manner. | Read Full Review

8/13/2020 12:00:00 AM | DealerRater

★★★★★ Mat M

I recently purchased a 2020 Volkswagen Atlas Cross Sport through Boucher Volkswagen in Franklin. I worked with Luis Veguilla who was great. I shopped for the exact model that I purchased at two different Volkswagen dealers and made it clear during the process that I preferred to get as many elements of the deal ironed out over e-ma | Read Full Review

8/13/2020 12:00:00 AM | Cars.com

★★★★★ Ash22

Never fails, every time I bring my car in, everyone is always so friendly and helpful. I worked with Brian Piper this time and he did an excellent job! | Read Full Review

8/13/2020 12:00:00 AM | Cars.com

★★★★★ ROBERTLSTEIN

Justin was very helpful and easy to work with. He was very accommodating to our requests. He provide information and service in a timely and respectful manner. | Read Full Review

8/13/2020 12:00:00 AM | Cars.com

★★★★★ carlzaar

Everything went well as usual. Very efficient service department and advisors. that is the reason that I continue to come back and buy my cars from Boucher. | Read Full Review

8/12/2020 12:00:00 AM | DealerRater

★★★★★ Mat Meadows

I recently purchased a 2020 Volkswagen Atlas Cross Sport through Boucher Volkswagen in Franklin. I worked with Luis Veguilla who was great. I shopped for the exact model that I purchased at two different Volkswagen dealers and made it clear during the process that I preferred to get as many elements of the deal ironed out over e-ma | Read Full Review

8/12/2020 12:00:00 AM | Google

★★★★★ budischmike

The service dept and Nick Imig were all ready for me when I arrived. The wait time was very reasonable and the coffee was delicious. | Read Full Review

8/11/2020 12:00:00 AM | DealerRater

★★★★★ budischmike

The entire process was seamless. Nick Imig and general Manager pat Easterlin were exceptionally courteous and knowledgeable. They took extra time to make sure I was completely satisfied. | Read Full Review

8/10/2020 12:00:00 AM | DealerRater

★★★★★ Cal M

Beware of high charges for minimal wear and tear when turning in your vehicle even when leasing a new one! I turned in one Volkswagen and leased another and was never told there would be any potential charges. Apparently for a tiny scratch or normal wear it’s hundreds of dollars. VW financial told me to negotiate with the dealership | Read Full Review

8/10/2020 12:00:00 AM | Google

★★★★★ RUSSELL4158

Visit was great service was great courtesy driver was great ( Steve) work on truck was great and done in the time frame it was supposed to be. Driver picked me up when I got there truck was parked in front. Over all great job by everyone. Thanks | Read Full Review

8/7/2020 12:00:00 AM | DealerRater

★★★★★ JAMIELUSIAK

Courteous and helpful employees. Waiting area was clean and disinfected while I was there. Waiting area has coffee, soda, and snacks. Always very thorough and helpful. | Read Full Review

8/7/2020 12:00:00 AM | DealerRater

★★★★★ GSTEGER1

Michael Tillmann was our salesman for my 2016 Tiguan back in Dec 2019 👍🏻 I love my Tiguan 🙂 I would highly recommend Michael for future sales | Read Full Review

8/7/2020 12:00:00 AM | DealerRater

★★★★★ RUSSELL4158

Visit was great service was great courtesy driver was great ( Steve) work on truck was great and done in the time frame it was supposed to be. Driver picked me up when I got there truck was parked in front. Over all great job by everyone. Thanks | Read Full Review

8/7/2020 12:00:00 AM | Cars.com

★★★★★ GSTEGER1

Michael Tillmann was our salesman for my 2016 Tiguan back in Dec 2019 👍🏻 I love my Tiguan 🙂 I would highly recommend Michael for future sales | Read Full Review

8/7/2020 12:00:00 AM | Cars.com

★★★★★ JAMIELUSIAK

Courteous and helpful employees. Waiting area was clean and disinfected while I was there. Waiting area has coffee, soda, and snacks. Always very thorough and helpful. | Read Full Review

8/7/2020 12:00:00 AM | Cars.com

★★★★★ MERISSA.KELSEY

Amazing service !! Thank you for always being efficient Your team was able to find a nail in my tire , something that has gone undetected at other places. | Read Full Review

8/6/2020 12:00:00 AM | DealerRater

★★★★★ Agron Elmazi

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8/6/2020 12:00:00 AM | Google

★★★★★ MERISSA.KELSEY

Amazing service !! Thank you for always being efficient Your team was able to find a nail in my tire , something that has gone undetected at other places. | Read Full Review

8/6/2020 12:00:00 AM | Cars.com

★★★★★ Reyna Santiago

Purchased our vehicle there last weekend. Friendly & fast service! Tony was great in helping us find our perfect vehicle for our growing family. And Brian was great at explaining everything to us as far as numbers! Def won’t be our last car from them. | Read Full Review

8/5/2020 12:00:00 AM | Google

★★★★★ jeff hoffmeier

Well where do I start, the Boucher team once again ! I was in a jam and unfortunately had a car issue. I’m relocating to another state, and needed my car fixed ASAP, which they came through and really help me out by getting the car done days before they thought they might get a chance to look at it.Bryan the service writer is an All | Read Full Review

8/3/2020 12:00:00 AM | Google

★★★★★ AB

Overall we were impressed with VW Franklin. Working with Jimmy we were able to come in and test drive the vehicle we were interested in. They were then able to find the model and color we wanted near by and have it ready to go within a couple days. Working virtually to get much of the financing done before coming back into finalize t | Read Full Review

8/3/2020 12:00:00 AM | DealerRater

★★★★★ AB

Overall we were impressed with VW Franklin. Working with Jimmy we were able to come in and test drive the vehicle we were interested in. They were then able to find the model and color we wanted near by and have it ready to go within a couple days. Working virtually to get much of the financing done before coming back into finalize t | Read Full Review

8/3/2020 12:00:00 AM | Cars.com

★★★★★ Juan F. Covarrubias

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8/2/2020 12:00:00 AM | Google

★★★★★ Anne

We recently purchased a used Subaru, and are very happy with the ease of the process, and how quickly email correspondences were responded back. Highly recommend them! | Read Full Review

8/1/2020 12:00:00 AM | Cars.com

★★★★★ SROUSH1960

My salesperson Joe was informative and excellent on customer service. He went above and beyond in getting my phone setup included training me on the car. | Read Full Review

7/31/2020 12:00:00 AM | DealerRater

★★★★★ CHICAGOSTAILOR

Very knowledgeable and professional. They made finding a car at the right price easy. You can easily see why Nick has been ay Boucher for quite some time. | Read Full Review

7/30/2020 12:00:00 AM | DealerRater

★★★★★ SUSIEQ19725

Fantastic as usual. Jason is the best. It it it it it it it it it it too many words. Less is more. Done done and done. | Read Full Review

7/30/2020 12:00:00 AM | DealerRater

★★★★★ CHICAGOSTAILOR

Very knowledgeable and professional. They made finding a car at the right price easy. You can easily see why Nick has been ay Boucher for quite some time. | Read Full Review

7/30/2020 12:00:00 AM | Cars.com

★★★★★ SUSIEQ19725

Fantastic as usual. Jason is the best. It it it it it it it it it it too many words. Less is more. Done done and done. | Read Full Review

7/30/2020 12:00:00 AM | Cars.com

★★★★★ ANDERS.RUSTIN

Nick was great to work with. He was very patient and answered every question I had buying my first car. The process was very smooth and accommodating given that I live 80 miles away! | Read Full Review

7/29/2020 12:00:00 AM | DealerRater

★★★★★ Krista Schoenike

Justin Zantow made the selection and selling process so streamlined and easy! He really wanted us to get a car we would love and we do! We opted for the “winter” package in the Jetta which has heated seats in the front and back as well as a heated steering wheel. When we picked it up he was patient with explaining all the features a | Read Full Review

7/28/2020 12:00:00 AM | Google

★★★★★ Wayne Sullivan

| Read Full Review

7/28/2020 12:00:00 AM | Google

★★★★★ PETER.KISLUK

Clean, friendly, responsive and straightforward. If you want a response, then do not require a twenty five word response. A a a a a a | Read Full Review

7/27/2020 12:00:00 AM | DealerRater

★★★★★ Ben Tuazon

I used to have a wonderful experience with their service team, but this most recent visit definitely soured my experience with this dealership. I had asked to skip the wash, but they still ran my car through the car wash. Also, upon checking the car when I arrived home I noticed that 2 of the 4 tire valve stem caps were missing, and | Read Full Review

7/27/2020 12:00:00 AM | Google

★★★★★ Thomas braaten

I have always thought that buying a new car would be a stressful, confusing and time consuming process. Well last week I bought a brand new Jetta R from here and the process couldn’t have been anymore straightforward and enjoyable. Every member of the sales department that I spoke with was more than happy to answer any question or co | Read Full Review

7/24/2020 12:00:00 AM | Google

★★★★★ SUSEK142

The waiting area is first class and a shuttle service is a huge plus, but being without a car for a week is a problem. | Read Full Review

7/24/2020 12:00:00 AM | DealerRater

★★★★★ SUSEK142

The waiting area is first class and a shuttle service is a huge plus, but being without a car for a week is a problem. | Read Full Review

7/24/2020 12:00:00 AM | Cars.com

★★★★★ GOODWIN II

The service at Boucher Franklin is ALWAYS perfect with David and Jason! I would not take my Atlas anywhere else. Thank you very much Fellas! | Read Full Review

7/23/2020 12:00:00 AM | DealerRater

★★★★★ Cody Jay

I’ve purchased two new VWs from Boucher and have had a good experience with the sales department. However, the service department is a completely different story and today was the final straw. They normally seem bothered every time I bring my car in for service. Today I dropped it off for a detail and for them to look at my sunroof. | Read Full Review

7/22/2020 12:00:00 AM | Google

★★★★★ GARRISONBUNKER1997

Boucher was able to provide service to my vehicle in a very short amount of time. The experience was wonderful and I look forward to seeing them again the next time my vehicle needs to be serviced. | Read Full Review

7/21/2020 12:00:00 AM | DealerRater

★★★★★ Nursingstudent

I was looking for a car that would be good for the winter and my search led me here. Tyler was a great help and answered my endless questions which were a lot since this was the first time I was getting a car of my own. I also appreciated that they wore masks when around us. I would definitely do the 45 minute drive to go here again. | Read Full Review

7/21/2020 12:00:00 AM | Cars.com

★★★★★ GARRISONBUNKER1997

Boucher was able to provide service to my vehicle in a very short amount of time. The experience was wonderful and I look forward to seeing them again the next time my vehicle needs to be serviced. | Read Full Review

7/21/2020 12:00:00 AM | Cars.com

★★★★★ MICHAELHELZER

They always do a nice job , friendly service department . They have e very nice waiting area with coffee and other beverages , it’s also very clean | Read Full Review

7/20/2020 12:00:00 AM | DealerRater

★★★★★ Vickie Steinhoff

I took my car there, had one issue that they fixed( heating core) Two days later every light on my dashboard went off. Which never went off before I took it there for the first issue. They would gladly fix for 1700, Had it towed home after firmly believing they caused the 2nd issue. Then took it to the Racine branch and was told Fr | Read Full Review

7/20/2020 12:00:00 AM | Google

★★★★★ Peter Janssen

As a first time car buyer, I had a generally positive experience at Boucher Volkswagen of Franklin. Anthony is a personable salesman and had a positive attitude throughout the entire process! I really am enjoying the car I drove away with too. Although I ended up with a great ride (Thanks again Anthony), I did have problems with comm | Read Full Review

7/18/2020 12:00:00 AM | Google

★★★★★ MATT.HALTERMAN

Sean and Jimmy were proactive and very helpful in getting us our ideal new Atlas to lease when our old lease was almost done. Thanks! | Read Full Review

7/17/2020 12:00:00 AM | DealerRater

★★★★★ MATT.HALTERMAN

Sean and Jimmy were proactive and very helpful in getting us our ideal new Atlas to lease when our old lease was almost done. Thanks! | Read Full Review

7/17/2020 12:00:00 AM | Cars.com

★★★★★ dschultz

Because we prepaid our recommended service we have it done at Boucher. Similar to our buying experience, we are always satisfied with our service experience. | Read Full Review

7/16/2020 12:00:00 AM | DealerRater

★★★★★ PRPAQUIN

Brought my Jetta in for it's 40,000 mile check up, Brian was really nice & answered my questions. Told me it would take 2-3hrs but was done in about an hour & a half (way to crack the whip...lol). Everyone is alway so nice whenever I bring my car in. Great job! | Read Full Review

7/16/2020 12:00:00 AM | DealerRater

★★★★★ SBLAGOJEVIC

Jason is a fantastic representative for the service department and I am always satisfied when the keys are handed to him to take care of our vehicle service needs. Dealership Overall is clean friendly and professional. | Read Full Review

7/15/2020 12:00:00 AM | DealerRater

★★★★★ SBLAGOJEVIC

Jason is a fantastic representative for the service department and I am always satisfied when the keys are handed to him to take care of our vehicle service needs. Dealership Overall is clean friendly and professional. | Read Full Review

7/15/2020 12:00:00 AM | Cars.com

★★★★★ CJGERARD7

Great service with Boucher! Took care of my problem in a timely manner on my Beetle. Excellent service since I started there in 2012 and find them trustworthy | Read Full Review

7/14/2020 12:00:00 AM | Cars.com

★★★★★ CJGERARD7

Great service with Boucher! Took care of my problem in a timely manner on my Beetle. Excellent service since I started there in 2012 and find them trustworthy | Read Full Review

7/14/2020 12:00:00 AM | DealerRater

★★★★★ K ADAMS

We first met Jason Z a year ago, and returned to Boucher VW because he was so helpful even though we ended up not buying at that time. He remembered us, had all the information, listened to what was important to us and went out of his way on a Friday afternoon before the holiday weekend to make sure we got all of our questions answe | Read Full Review

7/12/2020 12:00:00 AM | DealerRater

★★★★★ SMHAGGER

They were great to squeeze me in to get my car aligned before I had to leave on a road trip. Excellent service-thank you! | Read Full Review

7/12/2020 12:00:00 AM | DealerRater

★★★★★ MWARHUS

Because you should behally withthe stRs. Yore kuvky Here too bad for you this us a stupif rtuing for youto fo i dont know kkwhyi an Jttdfs | Read Full Review

7/12/2020 12:00:00 AM | DealerRater

★★★★★ LEXYKITT15

Great service! We came by just to look around and wound up going on a test drive. We were even considering buying the car but before we got back, the car had already been sold. It was a busy day fir selling cars. | Read Full Review

7/11/2020 12:00:00 AM | DealerRater

★★★★★ LEXYKITT15

Great service! We came by just to look around and wound up going on a test drive. We were even considering buying the car but before we got back, the car had already been sold. It was a busy day fir selling cars. | Read Full Review

7/11/2020 12:00:00 AM | Cars.com

★★★★★ MBTRELA

Thanks! Enjoyable experience. Quick and responsive to my needs and patient with my requests. We are enjoying our new (used) car so far. Thanks for the help | Read Full Review

7/10/2020 12:00:00 AM | Cars.com

★★★★★ MBTRELA

Thanks! Enjoyable experience. Quick and responsive to my needs and patient with my requests. We are enjoying our new (used) car so far. Thanks for the help | Read Full Review

7/10/2020 12:00:00 AM | DealerRater

★★★★★ Happy GTI Owner

We've been to a couple of dealers looking for a 2020 Golf GTI and included Boucher VW in the buying process. Justin was our salesperson and he was very knowledgeable, courteous, and made the process very smooth and enjoyable. The dealership was clean and everyone else there was very friendly - this was a pleasant surprise because tha | Read Full Review

7/7/2020 12:00:00 AM | DealerRater

★★★★★ John Teevan

Always good service. Good people. (Took 1 hour longer than estimated.) | Read Full Review

7/7/2020 12:00:00 AM | Google

★★★★★ Adam Nass

Great buying experience here. No issues. Fastest and most straightforward process I’ve experienced. Main sticking points have been w service since buying the vehicle. | Read Full Review

7/7/2020 12:00:00 AM | Google

★★★★★ Cory Savage

We have bought a lot of cars but this was our first official purchase from Boucher and it won't be our last. We received a personal YouTube video with this truck from our sales rep, Nick, and went to see it the next day and when we returned from the test drive, there was another family that also wanted it. We took it on the spot bu | Read Full Review

7/6/2020 12:00:00 AM | Google

★★★★★ Artalvarez

Met expectations only thing is I would liked to have seen the 2 cars I highlighted. Thought I was was going 2 get two sets of mats but only received 1 | Read Full Review

7/4/2020 12:00:00 AM | DealerRater

★★★★★ Greg

From the purchase of our used 2016 VW Jetta to the ongoing maintenance to the follow always satisfied. From the service side no hard sell to get things done or replaced that are not necessary. Consultative suggestions and feedback are provided. | Read Full Review

7/3/2020 12:00:00 AM | DealerRater

★★★★★ GRASCH

Good as always. Professional and consistent which is important to me. Knew that my vehicle was being taken care of, and got the impression that COVID guidelines were being followed. Thanks. | Read Full Review

7/3/2020 12:00:00 AM | DealerRater

★★★★★ Greg

From the purchase of our used 2016 VW Jetta to the ongoing maintenance to the follow always satisfied. From the service side no hard sell to get things done or replaced that are not necessary. Consultative suggestions and feedback are provided. | Read Full Review

7/3/2020 12:00:00 AM | Cars.com

★★★★★ LT53158

Anthony was very helpful. Found us multiple vehicles to look at, explained their differences, & options, walked us through everything as we purchased our Atlas. Thank you. | Read Full Review

7/3/2020 12:00:00 AM | Cars.com

★★★★★ LT53158

Anthony was very helpful. Found us multiple vehicles to look at, explained their differences, & options, walked us through everything as we purchased our Atlas. Thank you. | Read Full Review

7/3/2020 12:00:00 AM | DealerRater

★★★★★ GRASCH

Good as always. Professional and consistent which is important to me. Knew that my vehicle was being taken care of, and got the impression that COVID guidelines were being followed. Thanks. | Read Full Review

7/2/2020 12:00:00 AM | Cars.com

★★★★★ Pattejos114

Very committed employee, took time out of his day to make sure my experience was enjoyable. He knew a lot of information and didn’t hesitate to help. | Read Full Review

7/1/2020 12:00:00 AM | DealerRater

★★★★★ Alex Lutz

I had a really great and easy buying experience here. Sam was a very personable and knowledgeable salesman. I felt like I got a good deal on my trade-in and on my new car. I will highly consider buying my next car here. | Read Full Review

7/1/2020 12:00:00 AM | Google

★★★★★ Pattejos114

Very committed employee, took time out of his day to make sure my experience was enjoyable. He knew a lot of information and didn't hesitate to help. | Read Full Review

6/30/2020 12:00:00 AM | Cars.com

★★★★★ CHERYL.HONECK

Boucher Volkswagen is my preferred full service provider for my Audi Q5. Service is prompt, courteous and technicians are very knowledgeable even with non-Volkswagen vehicles. | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ ty.winter

Jim helped us immensely through every step of the buying process! He was knowledgeable, enthusiastic, and laid-back but still professional. He made himself extremely available during the week we were deciding, didn't push us into anything, and even had a charger at the ready when my phone battery started dying while on hold with our | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ JPARHAM8937

I was very pleased with the service. There was no pressure to purchase a car and no hard sells to purchase the extra options. Pleasant experience. | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ D.SCHNEIDLER

I brought my car in for a brake system flush. The Service Dept told me it would be about an hour. They were right on time and everything was fine, except when I got home, I checked the bill and found they had forgotten to deduct the $10 for the coupon I had. I had to call them back, and I should see a credit on my charge. Otherwi | Read Full Review

6/29/2020 12:00:00 AM | DealerRater

★★★★★ Ty Winter

Great experience and hyped about our new car! We worked with James, he was very knowledgeable and didn't push us into anything. He was laid-back but professional and the whole process was great! | Read Full Review

6/29/2020 12:00:00 AM | Google

★★★★★ Nathaniel

Luis was truly amazing. Thanks for taking your time to help me with my purchase. Being there on the only day I was able to pick up the vehicle showed your commitment to what you do. Absolutely love the Jettad! | Read Full Review

6/28/2020 12:00:00 AM | DealerRater

★★★★★ Nathaniel

Luis was truly amazing. Thanks for taking your time to help me with my purchase. Being there on the only day I was able to pick up the vehicle showed your commitment to what you do. Absolutely love the Jettad! | Read Full Review

6/28/2020 12:00:00 AM | Cars.com

★★★★★ NSVORP

This is the 5th car we have purchased from Boucher VW, and we always appreciate working with Justin. We are on a very tight time schedule right now with work and new baby, and Justin was great about getting the car we needed and having all of the paperwork ready for us to come in, sign, and then drive. We love working with Boucher VW | Read Full Review

6/27/2020 12:00:00 AM | DealerRater

★★★★★ ROSSWURZ

I always feel like I’m part of the family when I step into the dealership. I know I’m taken care of with both my vehicles. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ PYROENGINEER

Great experience. Would recommend to anyone looking for a car. It was all professional and painless. They took good care of me and put me in the car I wanted. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ EODLEE

Great Service ! I waited more for a tow than to get me into my rental so I can get to work. Within 24 hours they were able to find out what the problem was and within a week and a half, get an engine and installed it. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ JSW2014

I had a great experience with my trade in and got an amazing deal on a car- traded in a 2008 VW Rabbit for a 2014VW Jetta Sport Wagon and am very pleased with everything! | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ KEVINSFOLEY.KF

Work done promptly and correctly. A problem free transaction. Was kept ingormed of progress and estimated completion time of job. Always a pleasant experience. 2005 Jetta with 240,000 miles kept in top order by service dept. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ KRISTA.SOBIESKI

The staff was friendly, knowledgeable, and easy to work with. Not pushy in any way. Willing to negotiate price, and let me know I can call them at any time with questions about anything. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ ScooterBoi420

Mike, this guy killed it,super helpful and a cool guy. Will buy my next car from Boucher. Can’t say enough good things about this experience. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ PATTYFAULHABER

I buy my cars at Boucher VW because of my sales man Jamal and the great Service Team. I always feel like they listen to my concerns and find a remedy | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ DKAWLESKI

Big hats off to Sam Wiroll. I was referred to Sam by a friend who had a great buying experience with him. He did not disappoint and his prompt communication was greatly appreciated. | Read Full Review

6/26/2020 12:00:00 AM | DealerRater

★★★★★ Tia Thornton

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6/26/2020 12:00:00 AM | Google

★★★★★ milwnibs

The Atlas 2021 looked great, an had everything I was looking for in a SUV. I loved that the Atlas had a V-6 engine . I hope the service department is as good the sales team. Thanks Mike Tillmann for your time. | Read Full Review

6/24/2020 12:00:00 AM | DealerRater

★★★★★ milwnibs

The Atlas 2021 looked great, an had everything I was looking for in a SUV. I loved that the Atlas had a V-6 engine . I hope the service department is as good the sales team. Thanks Mike Tillmann for your time. | Read Full Review

6/24/2020 12:00:00 AM | Cars.com

★★★★★ Justin Perkins

I've purchased/leased a few new cars from this dealership before and it was fine. However, last week my wife and I went in to try a new VW as our current one is ready to be traded in. It was the middle of a Saturday afternoon and didn't seem busy at all in the showroom, probably due to the virus and it had just stormed outside. Two | Read Full Review

6/24/2020 12:00:00 AM | Google

★★★★★ Fred

Excellent facility and customer service. Purchasing process was straight forward with no pressure to buy aftermarket services like many dealers have tried with me in the past. At the test drive an issue cropped up with the front passenger door latch, which they fixed after locating the part at the local BMW dealer. It meant waitin | Read Full Review

6/23/2020 12:00:00 AM | Cars.com

★★★★★ JEFF

MIKE, WAS RESPONSIVE, AND VERY PROFESHONAL.....WE WERE ON TIME FOR THE APPOINTMENT, HE WAS THERE , PREPARED. in AND OUT IN AN hour - VERY EFFICIENT PROCESS TO PURCHASE. | Read Full Review

6/23/2020 12:00:00 AM | DealerRater

★★★★★ lenacole18

My entire purchasing process was amazing from beginning to end....I wasn't rushed or pressured into anything. Everyone was friendly. Luis was very patient with me and my indecisiveness. I picked the right dealership, salesperson and vehicle! I'm so excited about my 1st NEW car purchase!! | Read Full Review

6/22/2020 12:00:00 AM | DealerRater

★★★★★ Lena

My entire purchasing process was amazing from beginning to end....I wasn't rushed or pressured into anything. Everyone was friendly. Luis was very patient with me and my indecisiveness. I picked the right dealership, salesperson and vehicle! I'm so excited about my 1st NEW car purchase!! | Read Full Review

6/22/2020 12:00:00 AM | Cars.com

★★★★★ Lena Cole

My entire purchasing process was amazing from beginning to end....I wasn't rushed or pressured into anything. Everyone was friendly. Luis was very patient with me and my indecisiveness. I picked the right dealership, salesperson and vehicle! I'm so excited about my 1st NEW car purchase!! | Read Full Review

6/21/2020 12:00:00 AM | Google

★★★★★ PJSIEBENLIST

Service was performed as requested, but service adviser probably a little less then enthusiastic about my business. Have been coming here for years, usually very good and normally deal with same adviser but he was out the day I went for service. | Read Full Review

6/21/2020 12:00:00 AM | DealerRater

★★★★★ BRIANBOCK

This was a very easy purchase process and felt like we were treated with honesty and respect the entire time.i would come back for another car and refer the dealer anytime. | Read Full Review

6/20/2020 12:00:00 AM | DealerRater

★★★★★ Robert Balagyan

I just bought a Audi Q7 here and was very pleased with how smoothly and quickly the whole process went. Thank you, Anthony. A+++++++++ | Read Full Review

6/20/2020 12:00:00 AM | Google

★★★★★ TPUGLIELLIGOLFER

Buying my Volkswagen Atlas from Boucher has been the easiest process of buying a car in my life. Tony McBain showed me exactly what I wanted when I showed up for my appointment. The finance people fought to get me the 0% financing and a payment that met my budget. I drove away two days later and a brand new Atlas. | Read Full Review

6/19/2020 12:00:00 AM | DealerRater

★★★★★ K Maki

My experience working with Boucher VW of Franklin was truly fabulous! Luis was very thorough and timely in working with me. Phillip was also very helpful on the finance side. Things were quick and easy when I arrived to pick up my car. Seamless! I also promptly heard from GM Pat Easterlin after my departure to be sure I was a sat | Read Full Review

6/17/2020 12:00:00 AM | DealerRater

★★★★★ JUSTINAFRYL

I submitted an inquiry about a vehicle they had on Sunday afternoon. First thing Monday morning Nick Imig called me to answer any questions I had. He put the vehicle on hold for me and Nick got the ball rolling on everything so when I came in it was fast and painless. I drove up from Chicago and couldn't be happier with my experience | Read Full Review

6/17/2020 12:00:00 AM | DealerRater

★★★★★ RHSGTMAJ9999

Nick was my salesman and handled all aspects of the deal with professionalism and laid back. Phillip handled the financial side with the same professional attitude. Great service. | Read Full Review

6/17/2020 12:00:00 AM | DealerRater

★★★★★ ROBYB0520

Great and wonderfull dealer. Nice people, good experience. I'll have it on my list for future shopping.Keep up and thank you again. A+++++++ | Read Full Review

6/17/2020 12:00:00 AM | DealerRater

★★★★★ RHSGTMAJ9999

Nick was my salesman and handled all aspects of the deal with professionalism and laid back. Phillip handled the financial side with the same professional attitude. Great service. | Read Full Review

6/17/2020 12:00:00 AM | Cars.com

★★★★★ JUSTINAFRYL

I submitted an inquiry about a vehicle they had on Sunday afternoon. First thing Monday morning Nick Imig called me to answer any questions I had. He put the vehicle on hold for me and Nick got the ball rolling on everything so when I came in it was fast and painless. I drove up from Chicago and couldn't be happier with my experience | Read Full Review

6/17/2020 12:00:00 AM | Cars.com

★★★★★ ROBYB0520

Great and wonderfull dealer. Nice people, good experience. I'll have it on my list for future shopping.Keep up and thank you again. A+++++++ | Read Full Review

6/17/2020 12:00:00 AM | Cars.com

★★★★★ Benjamin Walczak

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6/17/2020 12:00:00 AM | Google

★★★★★ justin afryl

Best dealership experience I've had anywhere. Great people, great product and great price. Highly Recommend to anyone! | Read Full Review

6/17/2020 12:00:00 AM | Google

★★★★★ Lydia Delgado

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6/17/2020 12:00:00 AM | Google

★★★★★ SMAIER1

It's always easy to get an appointment and the service is done in a timely manner. They're good about explaining what needs to be done. | Read Full Review

6/16/2020 12:00:00 AM | Cars.com

★★★★★ SMAIER1

It's always easy to get an appointment and the service is done in a timely manner. They're good about explaining what needs to be done. | Read Full Review

6/16/2020 12:00:00 AM | DealerRater

★★★★★ EDAVALOS

I always come here for service and each time it is done exceptionally well. great staff. clean facilities.5 out of 5 stars, would recommend. | Read Full Review

6/15/2020 12:00:00 AM | DealerRater

★★★★★ EDAVALOS

I always come here for service and each time it is done exceptionally well. great staff. clean facilities.5 out of 5 stars, would recommend. | Read Full Review

6/15/2020 12:00:00 AM | Cars.com

★★★★★ leti chico

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6/15/2020 12:00:00 AM | Google

★★★★★ Kayla Neibert

Jamal is the bees knees!!! Best buying experience around! Smooth and easy process with no hassle or pressure. Will be back in the future! | Read Full Review

6/14/2020 12:00:00 AM | Google

★★★★★ JOKNUTS

Nick did a wonderful job on presenting the car I asked about. Very Professional and informative. The whole process was very good and stress free. | Read Full Review

6/12/2020 12:00:00 AM | DealerRater

★★★★★ NANCIEBAKER

I am leasing my 3rd Jetta from Boucher Volkswagen. Each time is a great experience. Tyler is wonderful and very helpful. The credit department was wonderful. | Read Full Review

6/12/2020 12:00:00 AM | DealerRater

★★★★★ M Lawler

Nick did an excellent job on this sale. We came in knowing the car we wanted and he didn’t try to pressure us into something else. Financing process was easy and we were out the door in about 30 minutes for our pick up appointment. Highly recommend | Read Full Review

6/11/2020 12:00:00 AM | DealerRater

★★★★★ M Lawler

Nick did an excellent job on this sale. We came in knowing the car we wanted and he didn't try to pressure us into something else. Financing process was easy and we were out the door in about 30 minutes for our pick up appointment. Highly recommend | Read Full Review

6/11/2020 12:00:00 AM | Cars.com

★★★★★ JSCHARNBERG

Gave specifics on what I was looking for and quickly was shown six cars close to my request. I made a purchase within two days. Very satisfied. No pressure. | Read Full Review

6/10/2020 12:00:00 AM | Cars.com

★★★★★ DWESENBERG

Service was schedule and was done on time. Very happy. Service was schedule and was done on time. Very happy. 25 word minimum. 25 word minimum. | Read Full Review

6/10/2020 12:00:00 AM | Cars.com

★★★★★ Bhey1322

BEST CARS SALESMAN EVER!!!! He is friendly, engaging and incredibly knowledgeable. Also very upfront about costs and benefits. I would absolutely go back to Sam! | Read Full Review

6/10/2020 12:00:00 AM | Cars.com

★★★★★ JOKNUTS

VERY ORGANIZED-NEAT CLEAN-THE SALE WENT SMOOTH AND CHECK OUT WAS A BREEZE. IF I EVER AM IN THE MARKET FOR A VW--I WILL SHOP THERE FIRST. | Read Full Review

6/10/2020 12:00:00 AM | DealerRater

★★★★★ DWESENBERG

Service was schedule and was done on time. Very happy. Service was schedule and was done on time. Very happy. 25 word minimum. 25 word minimum. | Read Full Review

6/10/2020 12:00:00 AM | DealerRater

★★★★★ Bhey1322

BEST CARS SALESMAN EVER!!!! He is friendly, engaging and incredibly knowledgeable. Also very upfront about costs and benefits. I would absolutely go back to Sam! | Read Full Review

6/10/2020 12:00:00 AM | DealerRater

★★★★★ JSCHARNBERG

Gave specifics on what I was looking for and quickly was shown six cars close to my request. I made a purchase within two days. Very satisfied. No pressure. | Read Full Review

6/10/2020 12:00:00 AM | DealerRater

★★★★★ Bianca Hey

Sam is fabulous. I would absolutely recommend and go back again! | Read Full Review

6/10/2020 12:00:00 AM | Google

★★★★★ Sharon Webber

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6/10/2020 12:00:00 AM | Google

★★★★★ ALEXANDRIA.CORNELLA

I could not recommend this dealer anymore. Tyler Davis in the sales department is caring, understanding, and works with you! I never felt pushed into buying a car and he makes a usually dreaded experience a breeze. I truly recommend going to him! The service department is also wonderful. They listen to your concerns and get it | Read Full Review

6/9/2020 12:00:00 AM | DealerRater

★★★★★ ALEXANDRIA.CORNELLA

I could not recommend this dealer anymore. Tyler Davis in the sales department is caring, understanding, and works with you! I never felt pushed into buying a car and he makes a usually dreaded experience a breeze. I truly recommend going to him! The service department is also wonderful. They listen to your concerns and get it d | Read Full Review

6/9/2020 12:00:00 AM | Cars.com

★★★★★ kyle.t.buss

I have always taken my vehicle to Boucher VW. The entire process has always been excellent, from customer service to the body shop, and everything in between. I continue to refer my friends and family to the shop given their professionalism and great communication. | Read Full Review

6/8/2020 12:00:00 AM | DealerRater

★★★★★ clynch1

The service group, led by David Eichstaedt, did a great job of getting my car fixed very quickly. I was worried that something major was wrong and had the car towed in because it had become unpredictable in starting. Luckily for me, it just needed a battery. David was a real pleasure to work with. | Read Full Review

6/5/2020 12:00:00 AM | DealerRater

★★★★★ Jen P

Excellent service from Brian and Matt. Very quick to diagnose and check everything out The difference in the ride with the new tires is AMAZING THANK YOU AGAIN | Read Full Review

6/5/2020 12:00:00 AM | DealerRater

★★★★★ Jen P

Excellent service from Brian and Matt. Very quick to diagnose and check everything out The difference in the ride with the new tires is AMAZING THANK YOU AGAIN | Read Full Review

6/5/2020 12:00:00 AM | Cars.com

★★★★★ clynch1

The service group, led by David Eichstaedt, did a great job of getting my car fixed very quickly. I was worried that something major was wrong and had the car towed in because it had become unpredictable in starting. Luckily for me, it just needed a battery. David was a real pleasure to work with. | Read Full Review

6/5/2020 12:00:00 AM | Cars.com

★★★★★ Karen Hinkes

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6/5/2020 12:00:00 AM | Google

★★★★★ ALICIACRUZ5254

I am really satisfied with the maintenance done on my car by the Volkswagen crew. I hope that they maintain their kindness to their customers in the future. | Read Full Review

6/4/2020 12:00:00 AM | DealerRater

★★★★★ peast

I was in contact with Justin previously and although I did not buy a car from Boucher (no fault of Justin's ) I knew he was the person I would prefer to deal with when shopping for a new VW. He's knowledgeable of the VW line and was very personable. Justin worked with me on a fair price and was very efficient at expediting the sa | Read Full Review

6/1/2020 12:00:00 AM | DealerRater

★★★★★ kevinmcyoung

Overall very impressed by service provided by this dealership and more importantly Nick and the team there. We will consider them again even with the 90 mile drive. Thanks for everything | Read Full Review

5/29/2020 12:00:00 AM | DealerRater

★★★★★ kmyoun2

Nick was super easy to deal with, quick to respond and a great salesman that made the process easy. Was far from home, but worth the trip | Read Full Review

5/29/2020 12:00:00 AM | Cars.com

★★★★★ Agreen

Great car buying experience from 500 miles away! Mike was very responsive and made the shipment of the car to me hassle free. Would recommend to everyone! | Read Full Review

5/28/2020 12:00:00 AM | Cars.com

★★★★★ JODIKHAN

Micheal was knowledgeable and very helpful. We wanted to buy a 1 2019 VW Golf Alltrack with a manual transmission. After looking for weeks in and around Chicago and getting the run around, we stumbled on Boucher. Michael and the Boucher staff made the 160 mile round trip seem worth the trouble. I would recommend Boucher and Michael T | Read Full Review

5/28/2020 12:00:00 AM | DealerRater

★★★★★ Aletha.greenburgess

Great car buying experience from 500 miles away! Mike was very responsive and made the shipment of the car to me hassle free. Would recommend to everyone! | Read Full Review

5/28/2020 12:00:00 AM | DealerRater

★★★★★ DJSKROBIS

Two purchases in 7 months, Justin Zantow is just super to deal with.Everyone else that we dealt with at Boucher Volkswagen were also friendly & helpful.I will continue to have both vehicles maintained and serviced through Boucher.We will continue to deal with Boucher in the future, and recommend Justin and Boucher to deal with! | Read Full Review

5/27/2020 12:00:00 AM | DealerRater

★★★★★ Cindy Fredrick

Very knowledgeable and friendly to deal with. | Read Full Review

5/27/2020 12:00:00 AM | Google

★★★★★ Aletha Green

Great car buying experience from 500 miles away! Mike was very responsive and made the shipment of the car to me hassle free. Would recommend to everyone! | Read Full Review

5/27/2020 12:00:00 AM | Google

★★★★★ DOUBLE.D326@YAHOO.COM

Joe is a wonderful salesman, and after buying 3 vehicles at Boucher there is No Doubt that I will be buying more from Boucher. They are a remarkable dealership friendly and professional and Joe is at the top of the list! | Read Full Review

5/26/2020 12:00:00 AM | DealerRater

★★★★★ tara.agnew

The sales agent Nick WAS FANTASTIC! I told him about my horrible experiences with previous Boucher VW dealers. He proved me wrong about how he is different from all the rest. I refuse to go in without having all my stuff together. Nick did not pressure me, he kept me updated on the car till I was ready. We communicated via email. As | Read Full Review

5/23/2020 12:00:00 AM | DealerRater

★★★★★ KIRSTEN.TALLINGER

Working with Boucher was the best experience I’ve had with a dealership! Especially during a stressful time with COVID, they were extremely accommodating and made our car buying process quick and easy! Mike Streff and Brian Jewett deserve a 10/10 for service!! | Read Full Review

5/23/2020 12:00:00 AM | DealerRater

★★★★★ SEANCB34

The staff is always friendly and helpful . Service is done in a very timely fashion . The dealership is always clean and comfortable. This has to be one of the best VW dealership. | Read Full Review

5/23/2020 12:00:00 AM | DealerRater

★★★★★ Tara

The sales agent Nick WAS FANTASTIC! I told him about my horrible experiences with previous Boucher VW dealers. I refuse to go in without having all my stuff together. Nick did not pressure me, he kept me updated on the car till I was ready. We communicated via email. As soon as I was approved, he referred me to a great insurance age | Read Full Review

5/23/2020 12:00:00 AM | Cars.com

★★★★★ Tara Agnew

I Inquired about a specific VW CC car. The sales agent Nick Imig WAS FANTASTIC! I told him about my horrible experiences with previous Boucher VW dealers. I refuse to go in without having all my stuff together. Nick did not pressure me, he kept me updated on the car till I was ready. We communicated via email. As soon as I was appro | Read Full Review

5/23/2020 12:00:00 AM | Google

★★★★★ Kirsten Tallinger

Working with Boucher was the best experience I’ve had with a dealership! Especially during a stressful time with COVID, they were extremely accommodating and made our car buying process quick and easy! Mike Streff and Brian Jewett deserve a 10/10 for service!! | Read Full Review

5/23/2020 12:00:00 AM | Google

★★★★★ SPARK9636

Michael Tillman, Troy the sales manager and Erica from finance were very capable, and fair in their dealings with me. Thank you for all the help | Read Full Review

5/22/2020 12:00:00 AM | DealerRater

★★★★★ DOUBLE.D326@YAHOO.COM

Friendly, courteous, professional, each and everyone in every department, men and woman. The Service department is TOP notch, every job is done to perfection, quality work. I am a very happy VW customer since 6/2011. | Read Full Review

5/22/2020 12:00:00 AM | DealerRater

★★★★★ Joe Altal

I’ve purchased 3 vehicles from Joe K dating back to 2015. He’s always been helpful with getting me into a car that fits budget and checks off various needs. Joe K never seems to pressure you into something and always finds a way to sweeten the deal. I’ve used the service department for everything as well and they’ve been thorough and | Read Full Review

5/20/2020 12:00:00 AM | Google

★★★★★ NATALIE GUYETTE

Bought my first VW here last weekend, after browsing their website for models with some extra features. Jimmy reached out to me via chat, then email, then in person at the dealership that weekend. Generally very good experience at the dealership-- felt comfortable to be there, Jimmy was very knowledgeable but also gave my mother and | Read Full Review

5/20/2020 12:00:00 AM | Google

★★★★★ NatalieG

This was my fourth dealership I'd visited in the last two weeks on my car hunt and I've had a lot of different dealership experiences with that. While workers at this one were not wearing masks (our salesman put one on after seeing we were wearing one), there was hand sanitizer on every desk, which I appreciated, and there was plenty | Read Full Review

5/20/2020 12:00:00 AM | DealerRater

★★★★★ ABONZ_ALEM

I Was surprised to see none of ur employees were wearing masks. I think this will scare ur customers. My interaction was brief, but if I came in for test drive or purchase it. I would have walked out. | Read Full Review

5/19/2020 12:00:00 AM | DealerRater

★★★★★ Sam Timken

Bought a 2017 GTI last week. Had an amazing expedience. Mike not only helped me look into the car I came to test drive but also helped me look through their inventory to find the best car for me. | Read Full Review

5/17/2020 12:00:00 AM | Google

★★★★★ Milena Cica

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5/17/2020 12:00:00 AM | Google

★★★★★ Jeanne Hagopian

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5/17/2020 12:00:00 AM | Google

★★★★★ CORRRYAN13

Had a very positive experience buying our VW Atlas with Jamal. Jamal was knowledgeable but did not push us to make a decision or buy. Even during this uncertain time we felt safe in the dealership. | Read Full Review

5/16/2020 12:00:00 AM | DealerRater

★★★★★ KMOTORRAD

A pleasure to work with friendly engaged attentive great people to work with.clean well lighted nice work environment very clan bathrooms will enjoy returning for next service | Read Full Review

5/15/2020 12:00:00 AM | DealerRater

★★★★★ CORNELLARC

I received excellent customer service in a timely manner. Awesome to see Boucher is showing support for essential workers. They even took care of a recall I wasn’t aware of. | Read Full Review

5/15/2020 12:00:00 AM | DealerRater

★★★★★ WICARANDTRUCK

Excellent !!! It’s all about people, from management to clean up people you choose the right people and it shows when I walk through your dealership. Thanks to Pat and all your people for a great service experience. | Read Full Review

5/14/2020 12:00:00 AM | DealerRater

★★★★★ lin100rn

Had an excellent experience with James at Bouche Volkswagen. I would recommend letting James show you the beautiful cars available at this dealership. We will return when we are in the market for another vehicle. | Read Full Review

5/11/2020 12:00:00 AM | DealerRater

★★★★★ Alex Sawicki

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5/10/2020 12:00:00 AM | Google

★★★★★ Erwin Lackner

This was our second VW purchase frpm Boucher and we couldn't be happier with all aspects of the sale!!!!!! Tony McBain and the gentleman from Finance were totally awesome and made the entire transaction effortless and smooth!!! Boucher VW is our dealer for life!!!!!! Erwin and Judy Lackner | Read Full Review

5/8/2020 12:00:00 AM | Google

★★★★★ Jason Stolzel

I have never left a dealership feeling so disrespected. My wife and I stopped in to look at a used Audi s8 on the lot. We went inside and requested to take a closer look and take it for a test drive before we went any further. The salesman speaks with the sales manager and comes back only to tell me that I can't test drive the vehi | Read Full Review

5/8/2020 12:00:00 AM | Google

★★★★★ ALICIA.STELLMACHER

Had an excellent experience with Luis and Boucher VW! Came in one night for a test drive and handled the rest via text the next day until the time I came in to purchase my car! | Read Full Review

5/6/2020 12:00:00 AM | DealerRater

★★★★★ JENNIPINK2003

We had an excellent experience during a difficult time with the covid situation at hand! Great, safe and fast, efficient experience while purchasing the used vw!! | Read Full Review

5/6/2020 12:00:00 AM | DealerRater

★★★★★ JOAVKOF

Excellent !!!!!! Home delivery 🚚 0% financing and 0 payments for 6 months Gr8 dealer and financing Nice selection of new Golf GTI On time delivery Gr8 service | Read Full Review

5/5/2020 12:00:00 AM | DealerRater

★★★★★ glissonglassebs

Fast service. Professional Customer service personnel. Professional mechanics. Car was clean when finished. Free shuttle service. To and from dealer. Free coffee and snacks in waiting room. | Read Full Review

5/5/2020 12:00:00 AM | DealerRater

★★★★★ ROBERTBOWERSOCK

Three new cars in the past three years would say I have been happy with Boucher VW's sales and service. I worked with Jamal on all three cars and all went well. Jamal is knowledgeable and I was comfortable working with him. Jamal is an asset to the company. | Read Full Review

5/5/2020 12:00:00 AM | DealerRater

★★★★★ TPJONES1016

No masks were worn by anyone. We are in our 60s protect us, it’s not just about you. You should remember that. Hopefully sanitized what you touched inside, we did. | Read Full Review

5/5/2020 12:00:00 AM | DealerRater

★★★★★ rjford555

Luis was great to work with. several months ago I was looking around online at the new Atlas's. shortly after Luis reached out to me via email. After some back and forth, life got in the way and I wasn't ready to make a purchase. I explained that to Luis and he understood. I asked him to check back and a few months later he did. | Read Full Review

5/4/2020 12:00:00 AM | DealerRater

★★★★★ CMULLINSPHOTO

I had a great experience. The service was fast and the employees were informative and knowledgeable. They continue to keep my car in top shape. | Read Full Review

5/4/2020 12:00:00 AM | DealerRater

★★★★★ KolbyP

I Highly suggest going to this dealership! They were fair and able to help me find the car I truly wanted. I would like to Thank Jimmy for all the awesome help and highly recommend going to see him. Thank you!-Kolby | Read Full Review

5/4/2020 12:00:00 AM | DealerRater

★★★★★ Ron Ford

Luis was a great salesman to work with. patient, professional, explained every thing very well. it took us several months before I was ready and able to get into the showroom, meanwhile, Luis helped me understand the details of the cars, the specs, the different trim packages, etc. finally on the day we made it to the showroom Lui | Read Full Review

5/4/2020 12:00:00 AM | Google

★★★★★ Mike & Mindy Lehtinen

If your looking for a car go to Boucher VW in Franklin. They have good service with a no pressure sales approach. We worked with Michael Tillmann and he was friendly, responsive and very informative on all questions. I’m happy with our purchase and the price, I highly recommend going here. Great staff! | Read Full Review

5/3/2020 12:00:00 AM | Google

★★★★★ Mike

If your looking for a car go to VW in Franklin. They have good service with a no pressure sales approach. Michael Tillmann was our sales person and he was friendly, responsive and very informative on all questions. I’m happy with our purchase and the price, I recommend going here. Great staff! | Read Full Review

5/3/2020 12:00:00 AM | DealerRater

★★★★★ Mike

Try Boucher VW in Franklin if you’re looking for a car. They have good service with a no pressure sales approach. They are friendly, responsive and very informative on all questions. I feel good about my purchase and the price. | Read Full Review

5/3/2020 12:00:00 AM | Cars.com

★★★★★ EASTERLIN_LARRY

They were awesome to work with. The car was detailed very nicely and they gave me a very nice gift to go with my purchase. | Read Full Review

5/1/2020 12:00:00 AM | DealerRater

★★★★★ Derek Kawleski

I was referred to Sam by a friend who had a great buying experience with Sam and this dealership. I was thrilled to connect with Sam as we got more serious about buying our first VW. Sam's responsiveness both on the phone and via text is what I was most grateful for. It was a great overall experience working with the VW-Franklin t | Read Full Review

5/1/2020 12:00:00 AM | Google

★★★★★ Raymond Ellmann

I took my car in to have brakes and a couple of recalls done. I also have a small spot of rust on the rear passenger side quarter panel. The car is a 2012 CC and still falls under the corrosion warranty.1st off, I just want to say the service guys are great as well as the work they do. Over the years I have spent about 3500 in work. | Read Full Review

5/1/2020 12:00:00 AM | Google

★★★★★ TERRY.SPENCER

The team was honest and went the extra mile to get me the vehicle I wanted. Financing was also very easy. I would recommend shopping here. | Read Full Review

4/30/2020 12:00:00 AM | DealerRater

★★★★★ DESERTDAN1971

Jason in the service department worked successfully with Joe, the mechanic, to diagnose and resolve the cause of front end noise in my car. They continued to work the issue until completion and I am pleased with their attention to detail, conscientiousness, and perseverance to attain my satisfaction as a customer. | Read Full Review

4/29/2020 12:00:00 AM | DealerRater

★★★★★ ROSE.LITTLEFAIR

This is now the second time I've purchased a car from Boucher VW. I will continue to purchase my vehicles here because they are always so helpful! I knew exactly what I wanted and Jimmy made it possible for me to walk off the lot the same day with that exact car. The sales staff along with Phil from finance deserve an award for makin | Read Full Review

4/28/2020 12:00:00 AM | DealerRater

★★★★★ jaime

I had a great experience purchasing my new Tiguan from Mike! Mike was friendly and super helpful and wasn't pushy when I needed to take a night to decide. The transaction was super smooth and was in and out in no time! This is my second time buying from Boucher and it won't be my last. | Read Full Review

4/28/2020 12:00:00 AM | DealerRater

★★★★★ Cindylkunze

Justin Zantow and the Boucher staff were outstanding! From my first inquiry on Sunday, yes, Sunday, Justin reached out and said he would call me Monday morning. He followed through on each and every commitment he made to me! Thank you! Cindy Kunze | Read Full Review

4/28/2020 12:00:00 AM | DealerRater

★★★★★ Jaime

I had a great experience buying my new Tiguan from Boucher. Mike Streff was helpful and applied no pressure as I took a night to consider my decision. The buying process was smooth and I cannot be happier with my purchase. Friendly, professional dealership. It was my second time buying from Boucher and it won't be my last. | Read Full Review

4/28/2020 12:00:00 AM | Cars.com

★★★★★ Jaime Cooper

I had a great experience purchasing my new Tiguan at Boucher! Mike Streff was great to work with and honestly everyone at this dealership is professional and polite. | Read Full Review

4/28/2020 12:00:00 AM | Google

★★★★★ Mkozera

Great experience. Fastest car buy I’ve ever done. No one was pushy, just helpful and knowledgeable. Nick showed us the car we were interested in and let us make up our mind. | Read Full Review

4/26/2020 12:00:00 AM | DealerRater

★★★★★ Linzusa

Place is always clean, staff is always friendly and honest and the selection is vast. I feel like I’ve always been treated right and always got a good deal on reliable cars here. Ask for Tony! Tell him I sent you;). | Read Full Review

4/26/2020 12:00:00 AM | DealerRater

★★★★★ ZIAREK’S

We love the express oil service! They Get you in and out in an appropriate amount of time. Very clean place and exceptional nice people to deal with. | Read Full Review

4/25/2020 12:00:00 AM | DealerRater

★★★★★ VINCE D

As usual the staff at Boucher was excellent. Justin is my go to guy for vehicles and is a pleasure to work with. This wasn’t my first time working with him and I don’t think it will be my last! | Read Full Review

4/24/2020 12:00:00 AM | DealerRater

★★★★★ Brandon Hansen

Justin Zantow, I highly recommend this vw sales man. Straight to the point, bottom dollar offer and was very accommodating with meeting us half way for delivery of our new atlas. Justin is down to earth honest salesman, Which is rare. | Read Full Review

4/23/2020 12:00:00 AM | Google

★★★★★ Brandon hansen

Justin gave us the bottom dollar price without the typical salesman bs. I wanted a out the door number which was better than anyone else, and they were very accommodating, even meeting us half way (45 min drive) to deliver the vehicle and do all the paperwork out of the dealership. I highly recommend him if you plan on purchasing a v | Read Full Review

4/23/2020 12:00:00 AM | DealerRater

★★★★★ GOBIGTEN

I brought my car in 3 times for the same battery drain problem. This time they said it's my radio and want 100$ diagnostics and $900 for a new one. Same day I get a coupon for employee pricing on service, but it's too late. Work was done. I was in the market for a new vehicle, but will definately check out other options. | Read Full Review

4/22/2020 12:00:00 AM | DealerRater

★★★★★ Honda2018

Best car buying experience eve.The guys rock from Sales to Management and specially Phillip Bergman from Finance.I will recommend it to everyone.Thanks guys!! | Read Full Review

4/21/2020 12:00:00 AM | DealerRater

★★★★★ pittajv

Boucher Volkswagen provides excellent customer service and follow up on our Passat. We purchased the vehicle and continue to service it at your site! Keep up the great work! | Read Full Review

4/21/2020 12:00:00 AM | DealerRater

★★★★★ PZAKSZEWSKI

From sales to financing and service, the whole experience was great. Even during the Covid 19 crisis it was a pleasure working with the Franklin Boucher team. | Read Full Review

4/20/2020 12:00:00 AM | DealerRater

★★★★★ M.Brown

We have purchased many vehicles & Anthony McBain by far is one of the best salesman we’ve worked with. He listens & is very knowledgeable & helpful. He helped us find exactly what we came for! Very honest guy we will definitely buy from him again!! | Read Full Review

4/18/2020 12:00:00 AM | DealerRater

★★★★★ GROGERS5

C Came to you even tho you were not the closest dealership. Did not find old cabin air filter in replaced parts? I am sure you replaced it, right? Trust goes along way in choosing a dealership. | Read Full Review

4/18/2020 12:00:00 AM | DealerRater

★★★★★ t

I was interested in a certain car and asked if there was wiggle room to play with and no one had a real answer. The general manager i spoke to said he will let me know the next day. Next day came still no answer another excuse to wait. So i waited the next day and they said they are still waiting on the service to be done ill have an | Read Full Review

4/18/2020 12:00:00 AM | Cars.com

★★★★★ M.Brown

We were in the market for a vehicle and were undecided on exactly what we wanted. We stopped in with no intentions of purchasing but just to look at a few we saw online. With Anthony’s knowledge of the vehicles and listening to what we were looking for he paired us with exactly what we wanted. We have purchased many vehicles & Antho | Read Full Review

4/17/2020 12:00:00 AM | Google

★★★★★ Anthony Osowski

I was interested in a certain car and asked if there was wiggle room to play with and no one had a real answer. The general manager i spoke to said he will let me know the next day. Next day came still no answer another excuse to wait. So i waited the next day and they said they are still waiting on the service to be done ill have an | Read Full Review

4/17/2020 12:00:00 AM | Google

★★★★★ Ross Brooks

This is the second car we bought from Boucher VW and specifically from Luis. Always the best service, never any pressure, and people that remember you after the sale! | Read Full Review

4/15/2020 12:00:00 AM | Google

★★★★★ Rusty Shackleford

Very friendly and cooperative staff. Ill be working with boucher for all of my volkswagen needs | Read Full Review

4/15/2020 12:00:00 AM | Google

★★★★★ ERWINELACKNER

My Wife and I traded in our 2013 Tiguan for a brand new 2020 Jetta which we simply love!!!!!! Tony McBain was again our sales rep and we can't sing enough prasises about his professionalism and personal involvement in our decision to purchase again from Boucher!!!!!! We couldn't be happier with all phases of today's purchase and w | Read Full Review

4/15/2020 12:00:00 AM | DealerRater

★★★★★ ALOHA.HI.JR

The team worked hard to make my buying experience a good one! Everyone was friendly and helpful. I am very happy with my purchase! Highly recommend! | Read Full Review

4/14/2020 12:00:00 AM | DealerRater

★★★★★ ROSSABROOKS

This is the second car we bought from Boucher VW and specifically from Luis. Always the best service, never any pressure, and people that remember you after the sale! | Read Full Review

4/14/2020 12:00:00 AM | DealerRater

★★★★★ Ross and Andrea

This is the second car we bought from Boucher VW and specifically from Luis. Always the best service, never any pressure, and people that remember you after the sale! | Read Full Review

4/14/2020 12:00:00 AM | Cars.com

★★★★★ Gary W

This was my first time using this dealer. My experience was very good. I got a great price and Justin was a joy to work with. | Read Full Review

4/11/2020 12:00:00 AM | Cars.com

★★★★★ Gary Waldeck

Great experience buying my new Jetta. I got a great price with no hassles or pressure. Justin was a pleasure to work with. | Read Full Review

4/11/2020 12:00:00 AM | Google

★★★★★ Alex Tapia

Volkswagen Boucher is the way to go!!! I was able to find a car that was perfect for me and the family. Micheal Tillman was Persistent and patient on helping me find what I was looking for. The staff was friendly and was able to walk out that same day with a Volkswagen atlas! Thx again for making this a Smooth transition into my nex | Read Full Review

4/10/2020 12:00:00 AM | DealerRater

★★★★★ tearl

Jason is always up front with any issue dealing with my Taureg. When I come into the Boucher Service Department I feel like I'm among friends. | Read Full Review

4/10/2020 12:00:00 AM | DealerRater

★★★★★ TINA.MCKANDES

Fantastic service! Handled the service safely, quickly and efficiently! They pulled my car up for me when I picked it up and called the next day to make sure all was ok! Thank you! | Read Full Review

4/10/2020 12:00:00 AM | DealerRater

★★★★★ JOEL

I've been using this dealer for their service and sales for many years. They have always been wonderful to work with and I look forward to working with them for years ahead. | Read Full Review

4/10/2020 12:00:00 AM | DealerRater

★★★★★ LUCKYHUCKY

Brian called by 9am and let me know what was going on with my car!! Great communication about what my car needed and it was quick!! | Read Full Review

4/10/2020 12:00:00 AM | DealerRater

★★★★★ GWALDECK

I found this dealership using the True Car app. All discussions were by text, which was nice. The car was ready and waiting for me when I arrived. The only negative thing I have to report isn’t with the dealer, but with Volkswagen. I got an email from them pushing their 6 year no interest, no money down financing. However, they wou | Read Full Review

4/9/2020 12:00:00 AM | DealerRater

★★★★★ Steve

Hey Luis, thanks for the anxiety free experience purchasing my used car! I was very comfortable with your professional disposition and concern that all my questions and needs were met. I will definitely recommend Boucher VW Franklin to anyone I know who is looking to purchase a vehicle as their 1st stop! I will be sure to tell them t | Read Full Review

4/7/2020 12:00:00 AM | DealerRater

★★★★★ Jim K

I had brake service, oil change and tire rotation done at Boucher VW. Jason and David always pleasant to deal with. As always the best service in town!!! | Read Full Review

4/7/2020 12:00:00 AM | DealerRater

★★★★★ NICOLEWI

Nick Imig was great to work with. We negotiated the used car price, trade value and filed the financing paperwork prior to arrival. I was in and out within 1 hour. Also, Brian in finance was awesome. He was actually able to get us a lower rate that originally expected. | Read Full Review

4/7/2020 12:00:00 AM | Cars.com

★★★★★ Jim K

I had brake service, oil change and tire rotation done at Boucher VW. Jason and David always pleasant to deal with. As always the best service in town!!! | Read Full Review

4/7/2020 12:00:00 AM | Cars.com

★★★★★ Steve

Hey Luis, thanks for the anxiety free experience purchasing my used car! I was very comfortable with your professional disposition and concern that all my questions and needs were met. I will definitely recommend Boucher VW Franklin to anyone I know who is looking to purchase a vehicle as their 1st stop! I will be sure to tell them t | Read Full Review

4/7/2020 12:00:00 AM | Cars.com

★★★★★ Cmontesanto

Luis was amazing to work with! He was extremely professional and personable. He helped with the exact car I wanted let me test to out to be sure it was a great fit and made me feel comfortable. Thank you Luis and will definitely recommend him at Boucher! | Read Full Review

4/6/2020 12:00:00 AM | Cars.com

★★★★★ Cmontesanto

Luis was amazing to work with! He was extremely professional and personable. He helped with the exact car I wanted let me test to out to be sure it was a great fit and made me feel comfortable. Thank you Luis and will definitely recommend him at Boucher! | Read Full Review

4/6/2020 12:00:00 AM | DealerRater

★★★★★ LEX.COURTNEY18

I worked with Tyler originally 3 years ago when I was looking at purchasing my 2017 GTI. I ended up buying from another dealer then but he was my first call this time around. He was a pleasure to work with and very straight forward. He really helped me make the decision without any kind of pressure. We were able to talk about the opt | Read Full Review

4/4/2020 12:00:00 AM | DealerRater

★★★★★ LEX.COURTNEY18

I worked with Tyler originally 3 years ago when I was looking at purchasing my 2017 GTI. I ended up buying from another dealer then but he was my first call this time around. He was a pleasure to work with and very straight forward. He really helped me make the decision without any kind of pressure. We were able to talk about the opt | Read Full Review

4/4/2020 12:00:00 AM | Cars.com

★★★★★ PATTYFAULHABER

My check engine light came on in my car and David came to the rescue. I waited until Wednesday so I could leave my car with the Service Department. I was concerned of coming into contact with people since I have been quarantined due to COVID-19 and my position with patients. I was able to sanitize everything including my key, left | Read Full Review

4/3/2020 12:00:00 AM | Cars.com

★★★★★ PATTYFAULHABER

My check engine light came on in my car and David came to the rescue. I waited until Wednesday so I could leave my car with the Service Department. I was concerned of coming into contact with people since I have been quarantined due to COVID-19 and my position with patients. I was able to sanitize everything including my key, left | Read Full Review

4/3/2020 12:00:00 AM | DealerRater

★★★★★ BOBLUDWIGTOSA

Brian understood my needs during these pandemic times, by supplying a driver, and when I had a malfunctioning part, loaned me a car- helping me follow the stay at home law promoted by the government | Read Full Review

3/31/2020 12:00:00 AM | DealerRater

★★★★★ BOBLUDWIGTOSA

Brian understood my needs during these pandemic times, by supplying a driver, and when I had a malfunctioning part, loaned me a car- helping me follow the stay at home law promoted by the government | Read Full Review

3/31/2020 12:00:00 AM | Cars.com

★★★★★ DAL1962

It starts with how nice the showroom looks and goes up from there . My salesman tony was great answered all my questions and got me a fair price.. the rest of the team my great as well .the experience was the best I ever had buying a car. | Read Full Review

3/26/2020 12:00:00 AM | DealerRater

★★★★★ KAAROURKE

Met Jason as I pulled in for recall repair. He said an hour or a little more. Fifty five minutes later I was on my way home. The experience was just as I hoped for. | Read Full Review

3/21/2020 12:00:00 AM | DealerRater

★★★★★ MANNOIII

Even if I have had some warranty and recall issues on my 2018 Volkswagen Atlas SEL, I have never been treated like I was a nuisance or that they didn't value my business. | Read Full Review

3/20/2020 12:00:00 AM | DealerRater

★★★★★ STUHMERP

Boucher VW of Franklin continues to serve customers in a courteous an professional manner. While having my car serviced is not something I look forward to, I do enjoy catching up on the latest news from VW with Jason Zakszewski and Joe Kryszewski. Thanks for another job well done! | Read Full Review

3/20/2020 12:00:00 AM | DealerRater

★★★★★ Jim K

I recently purchased a 2019 VW Alltrack from Boucher VW. The process of looking, test driving, questioning, purchase and finance was awesome! Tony McBain was our sales professional and he patiently answered all of our questions. He was low pressure and the whole sales process was painless. Phil in finance was also a delight to work w | Read Full Review

3/19/2020 12:00:00 AM | DealerRater

★★★★★ prschaffer

We recently bought a car here and dealt with Nick Imig. What a pleasure! Professional, knowledgeable, and personable. The whole experience made us feel good about coming to Boucher Volkswagen. We will definitely recommend Boucher and Nick to our friends looking for a car. | Read Full Review

3/17/2020 12:00:00 AM | DealerRater

★★★★★ Brett

I could not be happier with my recent auto purchase. I have purchased my last 5 autos from the VW Boucher location in Franklin. Nick and Pat are wonderful and make you feel like family. Their service department is also one of the best I have ever visited. First class operation! | Read Full Review

3/17/2020 12:00:00 AM | Cars.com

★★★★★ Brett Law

I could not be happier with my recent auto purchase. I have purchased my last 5 autos from the VW Boucher location in Franklin. Nick and Pat are wonderful and make you feel like family. Their service department is also one of the best I have ever visited. First class operation! | Read Full Review

3/17/2020 12:00:00 AM | Google

★★★★★ JIMHALL

I just received a flyer in the mail with price reductions for oil, wipers, and air filters - I would like to get credit . Is that doable now? | Read Full Review

3/16/2020 12:00:00 AM | DealerRater

★★★★★ Eric Strackbein

Great dealer, have bought 3 cars from here. | Read Full Review

3/13/2020 12:00:00 AM | Google

★★★★★ MBRO57

Very polite and knowledgeable staff they were right on with price quote and the time they quoted was actually less. Took care of everything that was needed. | Read Full Review

3/12/2020 12:00:00 AM | DealerRater

★★★★★ bass.bone4211

Mike was great to work with, very straight forward. He did not try to swindle me and he laid out my options very concisely. Was fun to talk with and make conversation as well! Overall seemed like a really great guy! Thanks Mike! | Read Full Review

3/12/2020 12:00:00 AM | DealerRater

★★★★★ NBABICIC

Tony was very friendly, knowledgeable and attentive. All questions were answered. It was an overall pleasant car buying experience. i would recommend them to a friend. | Read Full Review

3/11/2020 12:00:00 AM | DealerRater

★★★★★ Ron Bero

Nick Imig was great to work with. This is the second VW I've purchased from Boucher through Nick. Most of the correspondence and sale transaction occurred through email - as I requested. Mu time at the dealership was fast and organized. I traded in, I financed, I had snow tire wheel sets switched out. Every part of the transacti | Read Full Review

3/10/2020 12:00:00 AM | DealerRater

★★★★★ RBLASZCZYNSKI

From the time we walked in the door to the time we drove off in our new VW we were treated as king and queen. Sam our salesman was outstanding. | Read Full Review

3/10/2020 12:00:00 AM | DealerRater

★★★★★ Ron Bero

Nick Imig was great to work with. This is the second VW I've purchased from Boucher through Nick. Most of the correspondence and sale transaction occurred through email - as I requested. Mu time at the dealership was fast and organized. I traded in, I financed, I had snow tire wheel sets switched out. Every part of the transacti | Read Full Review

3/10/2020 12:00:00 AM | Cars.com

★★★★★ Ron Bero

Nick Imig was great to work with. This is the second VW I've purchased from Boucher through Nick. Most of the correspondence and sale transaction occurred through email - as I requested. Mu time at the dealership was fast and organized. I traded in, I financed, I had snow tire wheel sets switched out. Every part of the transacti | Read Full Review

3/10/2020 12:00:00 AM | Google

★★★★★ Steven Calteux

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3/10/2020 12:00:00 AM | Google

★★★★★ Enid Figueroa

| Read Full Review

3/9/2020 12:00:00 AM | Google

★★★★★ RODRIGO.ZOBARAN

Anthony was able to make things very practical. From the trade appraisal to the new Atlas deliver, Anthony coordinate all buying experience to work seamlessly. | Read Full Review

3/9/2020 12:00:00 AM | DealerRater

★★★★★ ERWINESTACIO

Service Advisor was fantastic and very helpful. However, the work, oil change and tire rotation was not completed, specifically the tire rotation, that was paid for. I have to go back and schedule a tire that should have been completed. Very inconvenient especially because I reside in Brookfield. | Read Full Review

3/9/2020 12:00:00 AM | DealerRater

★★★★★ James Fritsch

I really believe that other dealerships should take notes on customer service from Boucher Volkswagon. Everyone from our salesperson Joe K to Brian in finance treated us so professionally that the experience felt more like purchasing a vehicle from a friend. I will recommend that you start your new vehicle purchade with Boucher Volk | Read Full Review

3/8/2020 12:00:00 AM | Google

★★★★★ Ghennel Horozewski

Went to test drive a used car. Looked it up on Carfax. It was way over priced. Was told to look in Edmund's because they had more accurate pricing...the fair price was even lower their. Tried to tell me it's because their cars are safer. Do they think I am an idiot? That was the second time I tried them. Got a VW at Hall's where they | Read Full Review

3/8/2020 12:00:00 AM | Google

★★★★★ atmersch

Everyone was courteous and professional. The kids area was especially clean, which was nice. It was a busy day when we bought the car, but we were taken care of quickly and attended to in a timely manner. Everyone was very helpful with my toddler exploring the place as well. | Read Full Review

3/7/2020 12:00:00 AM | DealerRater

★★★★★ atmersch

Everyone was courteous and professional. The kids area was especially clean, which was nice. It was a busy day when we bought the car, but we were taken care of quickly and attended to in a timely manner. Everyone was very helpful with my toddler exploring the place as well. | Read Full Review

3/7/2020 12:00:00 AM | Cars.com

★★★★★ amandarenate95

Just purchased my first vehicle from Jimmy at Boucher VW. He listened to what I was looking for and helped me choose the right car for me, a beautiful Volkswagen Tiguan. He made sure I did not feel like I was being pressured into purchasing after only 1 visit. He’s the first person that I will recommend if someone I know is looking f | Read Full Review

3/5/2020 12:00:00 AM | Cars.com

★★★★★ PATRICK SWENSON

The Service Department at Boucher Volkswagen of Franklin is top notch. They always address my concerns promptly and are very friendly. I would recommend this store to anyone! They actually do Ride With You Every Mile :) | Read Full Review

3/5/2020 12:00:00 AM | DealerRater

★★★★★ amandarenate95

Just purchased my first vehicle from Jimmy at Boucher VW. He listened to what I was looking for and helped me choose the right car for me, a beautiful Volkswagen Tiguan. He made sure I did not feel like I was being pressured into purchasing after only 1 visit. He’s the first person that I will recommend if someone I know is looking f | Read Full Review

3/5/2020 12:00:00 AM | DealerRater

★★★★★ JUST1ROSE545

This is well-equipped in Quality both in each and every needed area- from sales to service*****Not sure on Management but chose Matt Larsen because of it is a name I would trust. | Read Full Review

3/5/2020 12:00:00 AM | DealerRater

★★★★★ Amanda Kelly

Just purchased my first vehicle from Jimmy at Boucher VW. He listened to what I was looking for and helped me choose the right car for me, a beautiful Volkswagen Tiguan. He made sure I did not feel like I was being pressured into purchasing after only 1 visit. He’s the first person that I will recommend if someone I know is looking f | Read Full Review

3/5/2020 12:00:00 AM | Google

★★★★★ Jonathan Rader

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3/4/2020 12:00:00 AM | Google

★★★★★ Ethan Chandler

In and out quickly, great amenities, friendly and quality service! | Read Full Review

3/4/2020 12:00:00 AM | Google

★★★★★ C. M.

Stopped in on Saturday (2/29/20) to test drive a Certified VW Vehicle. Place was super busy which I understand and was fine with not having the hard sell. What I found interesting was the vehicle we looked at was clearly not put through certification. Additionally the sales manager who I had to check in with before leaving, could car | Read Full Review

3/4/2020 12:00:00 AM | Google

★★★★★ Kskelton

Awesome! Working with Nick made selecting driving and purchase a new VW Atlas a flawless process. I would highly recommend Nick and the whole Boucher team! | Read Full Review

3/3/2020 12:00:00 AM | DealerRater

★★★★★ Zachstends

Worked with Justin on purchasing a new car. He was polite, answered all my questions and even went above and beyond on his day off to get more information for me. The car buying experience was made east at the dealership due to him, and I was in and out with my new car in less then 2 hours. | Read Full Review

3/3/2020 12:00:00 AM | DealerRater

★★★★★ Smallfrey

Sam was absolutely amazing! He took the time to actually listen to what I was looking for, what my needs were, and took the time to get to know me. I greatly appreciate everything he did for me! | Read Full Review

2/29/2020 12:00:00 AM | DealerRater

★★★★★ Maura

We would highly recommend Boucher Volkswagen of Franklin to anyone looking for a VW! Mike Streff was great to work with, and we appreciate his and the company's approach to selling cars. He was very personable, prepared for our visit and took the needed time with us to ensure all our questions were answered. After having poor experie | Read Full Review

2/28/2020 12:00:00 AM | DealerRater

★★★★★ Jordan Newland

If you're looking for a dealership with a great reputation and a massive selection of certified vehicles, look no further than Boucher Volkswagen, and make sure to ask for Jimmy. I'm personally going to keep Boucher and Jimmy at the top of my list for any future purchases. Highly recommended! | Read Full Review

2/28/2020 12:00:00 AM | Google

★★★★★ TOBINBRENT23

Service writer was kind, professional, and courteous. He had a nice personality and was very accommodating. 25 words seems like a bit too much for a minimum. | Read Full Review

2/27/2020 12:00:00 AM | DealerRater

★★★★★ SANDYBASEL49

Love my 2019 Convertible VW. Stone Washed Blue with tan top. I am waiting now for warm weather so I can take Junebug out of storage. She is the best!!! | Read Full Review

2/27/2020 12:00:00 AM | DealerRater

★★★★★ LMWELLENSTEIN

I am quite satisfied with Boucher VW in all my interactions with all the employees. I purchased my 2015 Passat SE TDI there new and have returned for all my service despite living within walking distance of another major VW dealer. The only thing I would like to see is a vacuuming out the interior along with the car wash. Thanks | Read Full Review

2/27/2020 12:00:00 AM | DealerRater

★★★★★ MICHELLEGOELZER87

Was very helpful with any question that needed to be answer! I will be taking my car back here if i need anymore service done! | Read Full Review

2/26/2020 12:00:00 AM | DealerRater

★★★★★ ANDREWM

I needed feedback on the noise and smell on my VW , The service was great and my questions were full answer. Dave took time to let me know what the issue was and possible solution. | Read Full Review

2/26/2020 12:00:00 AM | DealerRater

★★★★★ GRAHAMC.CASS

Always great and very helpful. Would not take my car to anyone else. Thanks for always explaining things and for the continual follow up to ensure things are right. | Read Full Review

2/19/2020 12:00:00 AM | DealerRater

★★★★★ GRAHAMC.CASS

Always great and very helpful. Would not take my car to anyone else. Thanks for always explaining things and for the continual follow up to ensure things are right. | Read Full Review

2/19/2020 12:00:00 AM | Cars.com

★★★★★ VW gli fan

Smooth as silk process from beginning to end compared to any other 3 dealers I've worked with. No wonder my husband keeps getting his VWs from Boucher | Read Full Review

2/18/2020 12:00:00 AM | Cars.com

★★★★★ POV_LIS602

Honestly the best people to work with. Super transparent. Super friendly, easy finance, and overall great atmosphere. Would go back for a new car anyday. | Read Full Review

2/18/2020 12:00:00 AM | Cars.com

★★★★★ PAT.MYERS

I needed an emergency repair on my VW. My service adviser got me in that day and they took care of my service issue. Great people that are friendly and knowledgeable! | Read Full Review

2/18/2020 12:00:00 AM | Cars.com

★★★★★ POV_LIS602

Honestly the best people to work with. Super transparent. Super friendly, easy finance, and overall great atmosphere. Would go back for a new car anyday. | Read Full Review

2/18/2020 12:00:00 AM | DealerRater

★★★★★ PAT.MYERS

I needed an emergency repair on my VW. My service adviser got me in that day and they took care of my service issue. Great people that are friendly and knowledgeable! | Read Full Review

2/18/2020 12:00:00 AM | DealerRater

★★★★★ roostinU 12

I just bought a 2013 VW Jetta TDI. Car was in excellent condition, just as pictured. I walked in without calling ahead. Got a salesman right away. He was very calm. He was not pushy at all. I knew exactly what I wanted and I walked out with with the car in about an hour. Fastest sale I’ve ever been a part of. I will definitely be goi | Read Full Review

2/17/2020 12:00:00 AM | Google

★★★★★ Mz Capricorn Girl

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2/17/2020 12:00:00 AM | Google

★★★★★ Jennifer Boehmer

My mother has been taking her Volkswagen to Boucher since its purchase in 2007. Boucher does an outstanding job with every repair and maintenance. Thank you, Boucher, for keeping my mother's car running as good as new! ?? | Read Full Review

2/15/2020 12:00:00 AM | Google

★★★★★ MURFMURPHY

Frigid temps, snow, tire blow out, not a great combination...went to the express lane service @ Boucher VW to get my tire replaced mounted and balanced. I had as well a minor paint scrape from a mystery parking lot encounter that i had planned on trying to rub out when it was bit warmer. The wash and detail folks @ the express servic | Read Full Review

2/13/2020 12:00:00 AM | DealerRater

★★★★★ Chris P.

Troy Fredrick and Tony McBain were nothing but amazing. Their attentiveness, knowledge and customer service were second to none. They took their time to explain all of the vehicles within my budget, the various differences between each and recommended vehicles based on my requirements. Troy and Tony were able to answer all of the q | Read Full Review

2/13/2020 12:00:00 AM | DealerRater

★★★★★ RSCOTT29

As always excellent service from Matt! I’ve had my car for over 8 years and still love it! Wouldn’t take my car any place else for service! | Read Full Review

2/12/2020 12:00:00 AM | DealerRater

★★★★★ GMOEHLING

I truly enjoyed the service that I received yesterday from you staff. They were timely, they were efficient, and they did the job right. Thank you Gordon. | Read Full Review

2/12/2020 12:00:00 AM | DealerRater

★★★★★ Chris Pilon

Troy Fredrick and Tony McBain were nothing but amazing. Their attentiveness, knowledge and customer service were second to none. They took their time to explain all of the vehicles within my budget, the various differences between each and recommended vehicles based on my requirements. Troy and Tony were able to answer all of the q | Read Full Review

2/12/2020 12:00:00 AM | Google

★★★★★ Nathan Impola

Great experience with Luis and the rest of the staff at Boucher Franklin. This was my second new car purchase here, and it will continue to be my dealer of choice. | Read Full Review

2/10/2020 12:00:00 AM | Google

★★★★★ enduron8

This was my 2nd car purchase from this dealer, and have had excellent service both times. Their pricing and trade valuation is extremely fair, and customer satisfaction seems like a big priority for the staff. Also very impressed with the new electronic document process - a huge shift from the pile of paper many dealerships still use | Read Full Review

2/9/2020 12:00:00 AM | DealerRater

★★★★★ Enduron8

Very happy with my experience at Boucher Franklin. This was my 2nd new car from this dealer, and I’m continually impressed with the quality of the service. Luis and the rest of this staff were excellent again. Highly recommend to anyone looking for a new car and a superior customer service experience | Read Full Review

2/9/2020 12:00:00 AM | Cars.com

★★★★★ Bperez

Every single person we worked with at Boucher Volkswagen went above and beyond to help us and make sure we were happy and well taken care of. Our sales man Sam W was incredible to work with. He is very friendly and professional. This was our second vehicle that we bought from him. Amazing staff that truly cares! We will definitely b | Read Full Review

2/8/2020 12:00:00 AM | Cars.com

★★★★★ bperez

Every single person we worked with at Boucher Volkswagen went above and beyond to help us and make sure we were happy and well taken care of. Our sales man Sam W was incredible to work with. He is very friendly and professional. This was our second vehicle that we bought from him. Amazing staff that truly cares! We will definitely b | Read Full Review

2/8/2020 12:00:00 AM | DealerRater

★★★★★ Not Sorry

Great customer service. Purchased a vehicle today and everyone involved was great. Sam was the sales person we worked with and he was awesome. Easy going, knowledgeable and not pushy. Would high recommend | Read Full Review

2/8/2020 12:00:00 AM | Google

★★★★★ Bonnie Beenken

I will be changing the primary service location for my car to Boucher VW from the Menomonee Falls VW location. The experience at Boucher VW Franklin was far superior to what I experienced at the Menomonee Falls location. | Read Full Review

2/8/2020 12:00:00 AM | Google

★★★★★ Becky Perez

Every single person we worked with at Boucher Volkswagen went above and beyond to help us and make sure we were happy and well taken care of. Our sales man Sam W was incredible to work with. He is very friendly and professional. This was our second vehicle that we bought from him. Amazing staff that truly cares! We will definitely be | Read Full Review

2/8/2020 12:00:00 AM | Google

★★★★★ Stephen Kotecki

Good& friendly sales staff interested in helpinf people. | Read Full Review

2/8/2020 12:00:00 AM | Google

★★★★★ Scott Jagusch

Purchased a used Lexus GX460 recently from Boucher VW. I have to say the whole process was excellent. Salesman and used car manager top- notch. Thank you for your professionalism. | Read Full Review

2/7/2020 12:00:00 AM | Google

★★★★★ scottjags

Purchased a used Lexus GX460 recently from Boucher VW. I have to say the whole process was excellent. Salesman and used car manager top- notch. | Read Full Review

2/7/2020 12:00:00 AM | DealerRater

★★★★★ ScottJags

Purchased a used Lexus GX460 recently from Boucher VW. I have to say the whole process was excellent. Salesman, Michael Tillman and used car manager, Troy are top-notch. Thank you for your professionalism. | Read Full Review

2/7/2020 12:00:00 AM | Cars.com

★★★★★ Myint Zaw

Good service | Read Full Review

2/4/2020 12:00:00 AM | Google

★★★★★ Chris Wineinger

They keep sending me reviews, a couple a day. Not sure why so many, I just had an oil change done. | Read Full Review

2/4/2020 12:00:00 AM | Google

★★★★★ Odile

Tony did an exceptional job selling me the car, while I knew exactly what I wanted he went above and beyond to make sure I was satisfied, all while being very friendly I highly recommend. | Read Full Review

2/1/2020 12:00:00 AM | DealerRater

★★★★★ Mark S Werner

I have been going to this store for over 10 years. The crew here is exceptional and especially David Eichstadt. Rates are fair, given the level of work, but most of all the service is consistent and the communication is great. | Read Full Review

1/31/2020 12:00:00 AM | DealerRater

★★★★★ JAFREDERICKSON

Had another great experience. Had my car towed in after hours. Dave called me with an estimate by 8:30 the next morning and the car was repaired by 2:30. Couldn’t have been better! | Read Full Review

1/30/2020 12:00:00 AM | DealerRater

★★★★★ DOUGLAS.B.BERG

My salesman was ready and waiting when I arrived, as was the vehicle I came to see. The dealership was very clean, bright, and nice. A+ experience. | Read Full Review

1/30/2020 12:00:00 AM | DealerRater

★★★★★ ANNEEGANWAUKAU

Bucher was great. I've literally been treated like a visus by Russ Darrow's service department and am so glad to be working with people I can trust. | Read Full Review

1/30/2020 12:00:00 AM | DealerRater

★★★★★ STEPHEN.JS.LOPES

Fantastic experience from initial correspondence through financing and sign off. Could not have been more pleased. Will definitely be back for my next vehicle need. | Read Full Review

1/27/2020 12:00:00 AM | DealerRater

★★★★★ GARY.SCHMIDT

I came in on a Tuesday unannounced and Sam helped me out. He did a tremendous job and made me feel comfortable through the whole process. I would definitely recommend this dealership to another person and recommend Sam. He went above and beyond and even came in on his day off to finish the process. A+ rating for Sam | Read Full Review

1/27/2020 12:00:00 AM | DealerRater

★★★★★ JONKLOTH

I did a vast search and sent out lots of e-mails when looking for a new vehicle prior to my lease ending. I had great correspondence with Luis which made me set up a visit to VW in Franklin. I honestly never thought I would drive a VW until it actually happened. I was going to go in a very different direction until I met Luis and | Read Full Review

1/27/2020 12:00:00 AM | DealerRater

★★★★★ SUEVLIET

Kind,competent staff, quick turnaround on the day of the install.Prior to that ,Darius was extremely helpful assisting us regarding our choice of snow tires. | Read Full Review

1/27/2020 12:00:00 AM | DealerRater

★★★★★ GARY.SCHMIDT

I came in on a Tuesday unannounced and Sam helped me out. He did a tremendous job and made me feel comfortable through the whole process. I would definitely recommend this dealership to another person and recommend Sam. He went above and beyond and even came in on his day off to finish the process. A+ rating for Sam | Read Full Review

1/27/2020 12:00:00 AM | Cars.com

★★★★★ STEPHEN.JS.LOPES

Fantastic experience from initial correspondence through financing and sign off. Could not have been more pleased. Will definitely be back for my next vehicle need. | Read Full Review

1/27/2020 12:00:00 AM | Cars.com

★★★★★ JONKLOTH

I did a vast search and sent out lots of e-mails when looking for a new vehicle prior to my lease ending. I had great correspondence with Luis which made me set up a visit to VW in Franklin. I honestly never thought I would drive a VW until it actually happened. I was going to go in a very different direction until I met Luis and | Read Full Review

1/27/2020 12:00:00 AM | Cars.com

★★★★★ SUEVLIET

Kind,competent staff, quick turnaround on the day of the install.Prior to that ,Darius was extremely helpful assisting us regarding our choice of snow tires. | Read Full Review

1/27/2020 12:00:00 AM | Cars.com

★★★★★ QUIANA.PERRY

As always, everyone was very professional and helpful!! I love my VW crew!! I love the fact that they have snacks in the waiting area! | Read Full Review

1/27/2020 12:00:00 AM | Cars.com

★★★★★ QUIANA.PERRY

As always, everyone was very professional and helpful!! I love my VW crew!! I love the fact that they have snacks in the waiting area! | Read Full Review

1/27/2020 12:00:00 AM | DealerRater

★★★★★ jerry valley

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1/27/2020 12:00:00 AM | Google

★★★★★ Ben F

This review is important to me because it isn't a typical "everything was great" situation - at first. I had done a lot of homework online, and had multiple dealers in contact with me. Franklin had the exact vehicle we were after, so we chose them out of respect for the salesman’s time, the dealer reviews, and my desire to stay loyal | Read Full Review

1/24/2020 12:00:00 AM | Google

★★★★★ REDRHYNO13

Service done as expected. Forgot to do the coupons I had on the bill but the cashier quickly rectified. New oil change tag on window had the wrong next visit mileage on it, actually less than the mileage I came in with | Read Full Review

1/24/2020 12:00:00 AM | DealerRater

★★★★★ RDERUS

The Boucher VW dealership is always clean and feels welcoming. Joe K was our salesman and was great to work with. This was my second new car purchase from Joe K and Boucher VW. Highly recommend Joe K and Boucher VW. | Read Full Review

1/23/2020 12:00:00 AM | DealerRater

★★★★★ STEMIKLOS24

The whole process was very quick and simple and straight forward! I was in and out within two hours. The sales staff were very helpful and upbeat even with it being a busy day. | Read Full Review

1/22/2020 12:00:00 AM | DealerRater

★★★★★ Jesse King

I purchased a 2013 VW TDI from this dealership on December 18th 2019. It was extremely cold on this day (below 0 degrees). I test drove the vehicle and it drove as expected. I purchased the vehicle at asking price and drove it home. The salesman even specifically told me Wisconsin is a better state to buy a car than Illinois because | Read Full Review

1/22/2020 12:00:00 AM | Google

★★★★★ jose cabrales

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1/22/2020 12:00:00 AM | Google

★★★★★ Hags

Jason from the service team immediately greeted me upon arrival and was very attentive to my car's "Service Express" needs. The full team worked on my car quickly and thoroughly. | Read Full Review

1/21/2020 12:00:00 AM | DealerRater

★★★★★ Happy VW owner

Nick is an asset to the Boucher sales team. Down to earth and fair. I enjoyed my buying experience in large part due to Nick and his willingness to go above and beyond to make this experience a good one for me. Even after the sale, Nick was there for me to answer my questions and point me in the right direction. I love my Passat! | Read Full Review

1/21/2020 12:00:00 AM | DealerRater

★★★★★ Ryan Dembroski

I really enjoyed the no-nonsense approach to sales and customer service that Sam W and the rest of the team at Boucher VW has. They were always polite, responsive, and receptive to questions. I ended up looking at 8 different dealers across the United States and Sam and the team were patient and fair with our negotiations. Deliver | Read Full Review

1/19/2020 12:00:00 AM | Google

★★★★★ MAHR.ERIK

Quick, pleasant and efficient service department. Just bought my first pre-owned VW and they jumped on a minor recall and took care of it with no hassle. Will use them for all my service. | Read Full Review

1/18/2020 12:00:00 AM | DealerRater

★★★★★ MRSHAWNBROOKS

2nd car I purchased from this dealership. Luis and Sean were great to work with and ensured I left happy and confident in my purchase. | Read Full Review

1/17/2020 12:00:00 AM | DealerRater

★★★★★ David B

I've been coming here for over 6 years and have never walked out with less than excellent service. The staff is friendly, professional, and always strives to give their best. In a world of sketchy repair shops VW Boucher is a blessed oasis of honesty and integrity. I've occasionally found lower prices elsewhere but, as they say, you | Read Full Review

1/15/2020 12:00:00 AM | DealerRater

★★★★★ dnodol

No pressure. Came in early to accommodate our schedule. Easy to talk to and was very fair with negotiations. We waited only an hour and our car was ready to drive off the lot. | Read Full Review

1/15/2020 12:00:00 AM | DealerRater

★★★★★ ed730

I was an out of state buyer of a Certified Used Golf. My salesman Justin Zantow was tremendously knowledgeable, detailed, prompt and attentive throughout the evaluation process by my preferred email method of communication. Much appreciated was his professional demeanor and straightforward actions with none of the typical car sales | Read Full Review

1/14/2020 12:00:00 AM | DealerRater

★★★★★ GLEASONREALTYCO

great car, good price awesome salesman Mike Streff, who did a great job, excellent sense of humor, pleasant person. very clean, nice showroom. love the car | Read Full Review

1/14/2020 12:00:00 AM | DealerRater

★★★★★ INGEDUSKE

I would like to point out that your service man Dave Eichstädt is very professionell, courteous and goes the extra mile to keep the customers happy. | Read Full Review

1/13/2020 12:00:00 AM | DealerRater

★★★★★ JAMIENEUB

It's always fairly easy to get in for service when needed. Service reps are always very friendly and willing to hear my concerns. They are on time and call you when they say they will. | Read Full Review

1/13/2020 12:00:00 AM | DealerRater

★★★★★ William

I have been getting my Jetta GLI serviced here for the past year and-a-half and am happy with the quality and cost of the service that has been performed. I would recommend calling to schedule service instead of using the online scheduler as the service managers themselves are good about recommending only what needs to be done. I wil | Read Full Review

1/13/2020 12:00:00 AM | DealerRater

★★★★★ PAXSONMENARD5

Timothy Finkel was a wonderful service consultant. I was in for an oil change and steering wheel lock up. He helped me with my concerns. No concerns were found with my steering wheel. He also informed me that VW will do an oil consumption test for my VW due to me having a concern about my oil consumption. My jettas oil light has came | Read Full Review

1/11/2020 12:00:00 AM | DealerRater

★★★★★ RRICHTER924

Was very happy with Joe the salesman we meet at dealership. We had known what we wanted and short time to see vehicle. Joe let us test drive a vehicle that we were looking at on market place. So bought vehicle that night, since we bought, Boucher VW in Franklin has been a excellent experience. I would recommend anyone looking for a | Read Full Review

1/11/2020 12:00:00 AM | DealerRater

★★★★★ PATRICK SWENSON

This is the best dealership in Wisconsin. The Service Department is always friendly. I love that they have Starbucks coffee and fresh fruit. Thank You Boucher! | Read Full Review

1/11/2020 12:00:00 AM | DealerRater

★★★★★ Joan Stubner

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1/11/2020 12:00:00 AM | Google

★★★★★ WIREDAWG1836

Your staff always goes out of there way to help,And are very knowledgeable at time of service and help in recovering coupons to help lower my cost. | Read Full Review

1/10/2020 12:00:00 AM | DealerRater

★★★★★ ANDYJAB

Everyone here I worked with did their best to get me into a new golf r. Surprisingly a very pleasant trip to the car dealership! Thanks guys! | Read Full Review

1/9/2020 12:00:00 AM | DealerRater

★★★★★ SHARONWEBBER99

I had a very good experience at the dealership customer service was excellent the area was very nice I sat in waiting for my vehicle will let people know that they have good service. | Read Full Review

1/9/2020 12:00:00 AM | DealerRater

★★★★★ elizabeth schmitt

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1/9/2020 12:00:00 AM | Google

★★★★★ Kenneth Goltz

Treated well for a start... | Read Full Review

1/8/2020 12:00:00 AM | Google

★★★★★ OWRG

First time I have taken advantage of the "Quick Service" division of Boucher VW and it was a very happy experience. I was greeted promptly, told that there were a few customers ahead of me and what the expected wait would be. I sat down, had a bag of fresh popcorn and a little fresh coffee, did a bit of catching up with friends and t | Read Full Review

1/8/2020 12:00:00 AM | DealerRater

★★★★★ DADDOBNER

The sunroof was fine. I had asked the service rep to look at my outside temp indicator. One works and the other does not. They looked at it, the tech people did not know how to fix it. His response to me was next time they would have to call VW for their opinion. My question was, why didn't you do it today and there was no real answe | Read Full Review

1/8/2020 12:00:00 AM | DealerRater

★★★★★ Phil and Julia Chidley

My husband and I purchased a 2016 Jeep from this dealership around Thanksgiving, 2019 and subsequently discovered that the windshield lacked the top seal and the bottom seal was loose, meaning, the windshield was not attached on the top and the bottom. When this concern was brought up to Mr. Tillman, he has indicated that the dealers | Read Full Review

1/8/2020 12:00:00 AM | Google

★★★★★ Kathi Treiber

When I purchased my Jetta on Saturday the salesman Joe K. and Phil the finance rep.were very helpful and informative. I would definitely buy from this dealership again ! Love my Jetta! | Read Full Review

1/7/2020 12:00:00 AM | DealerRater

★★★★★ Ash22

I always come here for oil changes and anything maintenance else related. Everyone is always so friendly and helpful each time. The wait times are never that long either. I won't go to any other Volkswagen dealership but this one. :) | Read Full Review

1/3/2020 12:00:00 AM | DealerRater

★★★★★ FREDTM18

Was looking for a hard to find TDI, this dealership had not only 1 but 2 that were pretty similar to what I was looking for. The car was everything I had hoped for and it was a no nonsense type of experience. I knew better then to think I could get some kind of discount considering how hard this one was to find and its condition was | Read Full Review

1/2/2020 12:00:00 AM | DealerRater

★★★★★ DRADAMOWICZ

I went here as a backup to another car I initially wanted. However, after giving me a very competitive offer not only for my trade in, but for my new car as well, and after also setting themselves apart with excellent service, I couldn't help but purchase from Boucher instead. Jake was especially helpful and informative. | Read Full Review

1/2/2020 12:00:00 AM | DealerRater

★★★★★ RANCHGIRL.BK

This was a stress free , easy car buying experience. It was a surprise for our daughter and they were helpful and knowledge and helped us pull it off! | Read Full Review

1/2/2020 12:00:00 AM | DealerRater

★★★★★ Kyle Schroeder

My wife and I had a great experience buying a CPO from Boucher. We worked with Joe for the sale and were met by Phillip to tie up financing and signing docs. Boucher VW of Franklin greeted us when we arrived, and pulled up the information on the cars we called ahead about. They let us test drive both we were interested in and we disc | Read Full Review

1/2/2020 12:00:00 AM | Google

★★★★★ STEVEN

Sometimes you need to get a car just because your kid got older, and college is the next stop. A reliable car is needed to finish out the planned hope of good graduation without the need to constantly worry about your wheels. This place offered just that, quick service, no crazy ppl, and a great car to take home! | Read Full Review

1/1/2020 12:00:00 AM | DealerRater

★★★★★ DYOUNG16

The dealership was efficient in the buy out process and offered options such as warranty and service features. Our car was certified which offered a 24 month added warranty. | Read Full Review

1/1/2020 12:00:00 AM | DealerRater

★★★★★ SCOTTF4

Got the best price in town on the car we wanted. We checked other dealers in Wisconsin and Northern Illinois on identical MSRP vehicles and Boucher had the best price out of the box. We had purchased other used cars previously and did 95% of the transaction over the phone. Tyler our sales rep took care of everything and the fi | Read Full Review

12/31/2019 12:00:00 AM | DealerRater

★★★★★ HTCGREG07

I was able to obtain a appointment within the hour and work done in less then a hour the same day. staff was very clear on price time and ability to fix a broken taillight. the professional staff made my day and I was glad to have purchased my 9th VW Jetta from them and they continue to amaze me | Read Full Review

12/31/2019 12:00:00 AM | DealerRater

★★★★★ KATHRYNANNEBROWN

Everyone at Boucher was very helpful. They listened to my issue and fully explained what they found and what they did to fix it. I will go back for sure! | Read Full Review

12/30/2019 12:00:00 AM | DealerRater

★★★★★ dboeck123

Oil chg and safety recall. Also replaced day light and wiper blades. Service was very friendly and efficient. Price was Good too. would recommend to friends. | Read Full Review

12/30/2019 12:00:00 AM | DealerRater

★★★★★ Dan Adamowicz

Jake was extremely helpful and attentive. Additionally, I was given an extremely competitive rate on both my trade in and my new car. Good service and good prices, what more could you ask for? | Read Full Review

12/28/2019 12:00:00 AM | Google

★★★★★ Greg Thomson

I have recently just leased my 5th vehicle from Boucher VW. My wife and I have exclusively worked with Justin Zantow for each vehicle. The experience has been beyond incredible each and every time. Justin knows his way around the lot so he is undoubtedly able to help you find exactly what you want, and if for some reason it's not on | Read Full Review

12/27/2019 12:00:00 AM | Google

★★★★★ Robert Crawford

Justin Zantow Was a great salesman to work with. No pressure and answered all my questions. Best car buying experience I’ve had. | Read Full Review

12/27/2019 12:00:00 AM | Google

★★★★★ LAKEJA

Came in for a oil change and tire rotation. Everything went well. I appreciated the soda & muffin they provided in the waiting area. Well appointed. | Read Full Review

12/27/2019 12:00:00 AM | DealerRater

★★★★★ RCRAWFORD38

Justin Zantow Was a great car salesman to work with. Had the vehicle I was interested in there and ready to view and test drive. It really was one of the best car buying experience. We love our 2020 Tiguan SE | Read Full Review

12/27/2019 12:00:00 AM | DealerRater

★★★★★ SCOTT VANDORIN

2019 Passat, 44,000 miles, Handled everything I needed and was done on-time. Was worried about spending more at the dealership and it was less than what my normal local shop had quoted me and they gave me a loaner for the day. Service was great. | Read Full Review

12/27/2019 12:00:00 AM | DealerRater

★★★★★ Robert K Schroeder

Finally bought my RARE 2018 VW BEETLE DUNE pure white VW only made 594 DUNES in 2018. Ain't no more. I gots one | Read Full Review

12/27/2019 12:00:00 AM | Google

★★★★★ DAVEJ7MM

As I said above Matt made this experience awesome I had an issue with my brand new car and was just looking to make an appt in the future he asked if I had time today to bring it in so I did he said we don’t want you to be without a headlight especially during the holidays. So I got there drove into service they took the car right a | Read Full Review

12/24/2019 12:00:00 AM | DealerRater

★★★★★ STEPHANIE.DIETSCHE

I had a friendly and honest sales man. He went behind what he had to do for me. He tired to keep things in my budget for me | Read Full Review

12/22/2019 12:00:00 AM | DealerRater

★★★★★ CHUCK.ZIELINSKI

I scheduled online, received multiple reminders, showed up early and got out before my appointment was even scheduled. Being able to work from the waiting area with free wifi, beverages and snacks is a welcome accommodation. | Read Full Review

12/21/2019 12:00:00 AM | DealerRater

★★★★★ ABATINA

We had a five star experience purchasing a CPO Golf from Boucher VW. Our salesperson Mike Streff was excellent and had a lot of product knowledge. We got a great deal and their Service Department took care of a few things quickly. It was well worth the drive! | Read Full Review

12/21/2019 12:00:00 AM | DealerRater

★★★★★ VES

I came up from Chicago for a specific VW Tiguan at Boucher. The team there was polite, professional, and accommodating. Overall great experience. Recommend considering buying from them. | Read Full Review

12/21/2019 12:00:00 AM | DealerRater

★★★★★ Brent R.

I contacted Boucher VW with questions about leasing a 2019 Jetta SEL, and was paired with Luis Veguilla from Internet Sales. Luis was very helpful right out of the gate, answering my initial and follow up questions promptly. After checking out a few more vehicles and eventually deciding on the Jetta, we were able to quickly schedul | Read Full Review

12/20/2019 12:00:00 AM | DealerRater

★★★★★ MOPE.MYK

Boucher VW knows their stuff, and I'm relaxed knowing that my issues will be resolved.. Service and parts dept. are wonderful. The staff are helpful and knowledgeable. What more do you need?! Thanks again Boucher VW! Michael Schmidt 1999 Golf GLS 2008 Golf R32 2015 Golf | Read Full Review

12/20/2019 12:00:00 AM | DealerRater

★★★★★ STEVEN MIELKE

Just bought a new Tiguan at Boucher in Franklin. Nick was super thorough, and very transparent on the deal. It's an excellent dealership to check out a VW. | Read Full Review

12/19/2019 12:00:00 AM | DealerRater

★★★★★ FRIDAYS1998

I own an Audi and don't particularly care for the Audi service department experience. Boucher is definitely a great alternative for services that do not require an authorized dealer. Saved me about $200 on tires and $75 on an oil change. That's huge! Service is polite, accurate and on time. The shuttle is great with very little to no | Read Full Review

12/19/2019 12:00:00 AM | DealerRater

★★★★★ KHALL19

Working with Justin and Sean was a pleasure. They provided excellent customer service and made the sales process flawless. Everything turned out as expected based on previous discussions. | Read Full Review

12/17/2019 12:00:00 AM | DealerRater

★★★★★ GVANDERHILL

Stopped in for a oil change. Took less time that was stated. Waiting area was clean and had great coffee to drink while I was there | Read Full Review

12/17/2019 12:00:00 AM | DealerRater

★★★★★ MAUREEN.ERVIN

I have always had excellent service at Boucher's, your service department is out standing: courteous, helpful and kind. Jason I have dealt with the longest and I trust him explicitly, and even if I call on short notice he always manages to squeeze me in. | Read Full Review

12/16/2019 12:00:00 AM | DealerRater

★★★★★ SJBURGMEIER

Great price on a great car. Everyone has friendly and no one was pushy with us. Felt very comfortable talking and dealing with everyone there. | Read Full Review

12/13/2019 12:00:00 AM | DealerRater

★★★★★ MERISSA.KELSEY

I have been in for more than one reason and have always left satisfied and happy with my service ! What a great team! P.S. Phil Bergman is HOT !!!! | Read Full Review

12/12/2019 12:00:00 AM | DealerRater

★★★★★ marc058

Mike was great! I purchased a used Toyota Tundra from Mike. Everything went smoothly from the test ride to talking price and out the door in no time with the truck. Thanks Mike!!! | Read Full Review

12/12/2019 12:00:00 AM | DealerRater

★★★★★ chiliwomp

Exemplary service and with such a wonderful attitude! Product and technical knowledge is unequaled. I have been buying vehicles from Boucher since 1998 and it is the place I return to every time I buy! Phillip | Read Full Review

12/12/2019 12:00:00 AM | DealerRater

★★★★★ JNELSON59

My oil change was done quickly, everyone was nice. I do want someone to know that I am thoroughly disappointed in volkswagens decision to stop making the beetle! I was hoping to be able to buy a brand new one once I graduate college, very sad that they would choose to stop producing such an iconic car. The first model people think of | Read Full Review

12/12/2019 12:00:00 AM | DealerRater

★★★★★ Rachel Horton

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12/12/2019 12:00:00 AM | Google

★★★★★ Tim Lee

Brought my car in for a check engine light. Agreed to have the car fixed for the quoted price. They agreed to have it done by friday. Friday comes: Jason the service writer calls to say part didnt arrive, car will be done Monday. Miffed but it happens... Monday comes: part didnt come in itll be done Tuesday... Tuesday night right | Read Full Review

12/12/2019 12:00:00 AM | Google

★★★★★ ALEXLCOLE91

Friendly accommodating honest a a a a a a a a a a a a a a a a a a a a a a a | Read Full Review

12/11/2019 12:00:00 AM | DealerRater

★★★★★ NLCHAWAII16

Once I talked to the service department, they got me right in and my Tiguan was finished in a flash and sparkling. I love my Tiguan. I feel like I am riding on a cloud. | Read Full Review

12/11/2019 12:00:00 AM | DealerRater

★★★★★ rwbaron

A great experience working with Sean and Luis. Both are courteous, knowledgeable professionals who were a pleasure to work with. The dealership is well kept and clean. The waiting area is clean and comfortable and the people overall are very friendly and professional. | Read Full Review

12/10/2019 12:00:00 AM | DealerRater

★★★★★ Elizabeth Cecil

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12/10/2019 12:00:00 AM | Google

★★★★★ ZGRIFFIN1992

I have always enjoyed my time spent at Boucher VW in Franklin throughout the years, whether purchasing a vehicle or completing service. The dealership is always clean, precise and authentically Volkswagen. Professional and timely are always words that come to mind. I recently had my passat serviced and one thing I walked away thi | Read Full Review

12/10/2019 12:00:00 AM | DealerRater

★★★★★ rwbaron

It was a great experience working with Sean and Luis who are courteous, true professionals who treat their customers with respect. A most enjoyable buying experience and I enthusiastically recommend Boucher. | Read Full Review

12/9/2019 12:00:00 AM | DealerRater

★★★★★ rwbaron

My experience with Boucher VW was great and Luis was not only courteous and professional but also very knowledgeable and a pleasure to work with. | Read Full Review

12/9/2019 12:00:00 AM | DealerRater

★★★★★ WICARANDTRUCK

The General Manager and his salespeople and Jason in service are the best. They give the best customer service of any VW dealership in Wisconsin. I wouldn’t buy or service anywhere else. Thank you Pat for putting a great team together. | Read Full Review

12/9/2019 12:00:00 AM | DealerRater

★★★★★ Jason Curtis

Very nice staff, good selection of new or used. | Read Full Review

12/9/2019 12:00:00 AM | Google

★★★★★ RWBaron

Great experience buying a new VW. My salesperson Luis was courteous, professional and quite knowledgeable and a pleasure to work with. I've worked with Boucher VW in the past for service and bought tires from them this past Summer and the experience has always been excellent. | Read Full Review

12/9/2019 12:00:00 AM | Cars.com

★★★★★ NAVYVET197379

Car developed an intermittent overheating problem on Thanksgiving day. Spoke with Jason and agreed to leave the car for analysis. Despite a very busy schedule he was able to get the required repairs completed (thermostat and water pump) quickly and efficiently. | Read Full Review

12/8/2019 12:00:00 AM | DealerRater

★★★★★ Mr

Sam was great to work with. Very friendly, knowledgeable about the vehicle, and didn’t pressure me. He gave me the information I needed to make my decision. Of course I shopped many dealers and different makes and models before deciding on my Golf, and Sam was a big part of deciding to stay with Boucher VE. My second car purchase f | Read Full Review

12/7/2019 12:00:00 AM | DealerRater

★★★★★ Mary R

I worked with Sam and couldn’t be more pleased with my experience. I appreciated his knowledge about the vehicles I looked at, his straightforward answers to my millions of questions, and no pressure sale. Warm, friendly,helpful- I’m so glad I bought from Boucher VW! | Read Full Review

12/7/2019 12:00:00 AM | Cars.com

★★★★★ AFCUSICK

Nice job! Great work getting a rare car delivered from out of state! Thanks for showing me how the Thule rack works. Low key helpful sale! | Read Full Review

12/6/2019 12:00:00 AM | DealerRater

★★★★★ KURZYNSKAT15

Great place with great service. Ever since I purchased my Jetta from Joe in 2018, I became a huge VW fan! Not only is the car amazing, but Joe and the service team is top notch. Pricing is reasonable and it gives me a peace of mind that I am getting my VW serviced by VW experts. | Read Full Review

12/6/2019 12:00:00 AM | DealerRater

★★★★★ MATT.WARPINSKI

Matt Larsen is an awesome manager. And is really good looking. His staff are competent and care about their guests satisfaction. And he's good looking. | Read Full Review

12/6/2019 12:00:00 AM | DealerRater

★★★★★ DANASHBURN66

We rank this dealership #1 in our 30+ years of purchasing autos. Have always had a good experience with both the Sales and Service staff. My wife loves her Touareg TDI! | Read Full Review

12/6/2019 12:00:00 AM | DealerRater

★★★★★ Yohuntski

Purchasing a vehicle is probably the worst thing I like doing. The experience Boucher Volkswagen made this purchase pleasurable. I would recommend them to anyone looking to buy a Volkswagen. | Read Full Review

12/5/2019 12:00:00 AM | DealerRater

★★★★★ MYUTOPIA1

Even with several other VW dealers closer to me, it was worth it to drive the 100 miles to Franklin. They had the vehicle I wanted, and it was quick and easy. Add ons were offered, but I wasn't pressured at all. They even fed us while our vehicle was being prepared. Tony was our representative, and he was both friendly and knowledgea | Read Full Review

12/5/2019 12:00:00 AM | DealerRater

★★★★★ BONDO

Service is fast and efficient Jason and David are all ways professional send helpfull. Service is completed promptly. Everyone makes you feel comfortable while waiting. | Read Full Review

12/4/2019 12:00:00 AM | DealerRater

★★★★★ DARCIBANDI

We worked with Mike Streff in sales and we had a great experience. It was easy, honest and efficient. We got to test 2 models we were interested in. Worked up some numbers on our trade and payment options and we came back the next day where the car was fully detailed, full of gas and the paperwork was ready to go. We were in and out | Read Full Review

12/3/2019 12:00:00 AM | DealerRater

★★★★★ STCLAIRCS

I don't know how else to day this. My experience with the people at Boucher VW was beyond excellent. Everything from my initial questions and test drive all the way through pricing and delivery was exceptional. | Read Full Review

12/3/2019 12:00:00 AM | DealerRater

★★★★★ JASON.SCHUELLER

It was wonderful to get a great deal on a vehicle while still getting top of the line service. It was a surprise for my wife and they were wonderful to work with to pull off the surprise. In addition while all the paper work was being completed they were wonderful to my kids. Would highly recommend this dealership. | Read Full Review

12/2/2019 12:00:00 AM | DealerRater

★★★★★ FIREFIGHTIN

Great experience, did not take up my entire day, from the test drive to signing the papers was about 2 1/2 hours, with some relaxing time in the lounge. 2nd vehicle I’ve gotten and the experience was the same. | Read Full Review

12/2/2019 12:00:00 AM | DealerRater

★★★★★ JNKPIERING

Had a maintenance oil change done for 10,000 miles. Fast service. I have no more to say so I will just babble until I get to 25 words Hope you all have a fabulous holiday! | Read Full Review

12/1/2019 12:00:00 AM | DealerRater

★★★★★ Ashcarr19

Usually I dread car shopping. I went into the dealer knowing the model that I wanted but didn't realise that infact I knew so little. James was beyond helpful and informative. Usually people in sales get a bad rap, but James is so professional and not pushy at all. I will recommend him to anyone I know that is looking to purchase a v | Read Full Review

11/30/2019 12:00:00 AM | DealerRater

★★★★★ KFGRAETZ

Everyone was so pleasant & helpful- Tyler Davis & Brian Jewett in particular- I am always a bit apprehensive about the paperwork in this type of thing, but they made it so easy- I am thrilled with my new Jetta :) | Read Full Review

11/29/2019 12:00:00 AM | DealerRater

★★★★★ BBROWN130

Have always been treated well. Staff very willing to explain issues and repair options. Won't sugarcoat things but leaves decision to me. Willing to help in finding any available discounts/coupons. | Read Full Review

11/28/2019 12:00:00 AM | DealerRater

★★★★★ ROBANDMEGHAN

We’ve had a VW for 7 years always service by dealers. Boucher in Franklin is the best dealership service experience we’ve ever had. Fast! Friendly. And $10 less for an oil change than every other place we’ve gone. Great waiting room. And friendly sales people to strike up conversation and help time move all the faster. | Read Full Review

11/28/2019 12:00:00 AM | DealerRater

★★★★★ Herr R.

Tim in the service dept. actually listened and followed up on everything I requested. He also explained clearly what was done and what should be done without being pushy. He applied a discount to my total service outlay as a courtesy. I'll be back for service as well as my next Veedub! | Read Full Review

11/28/2019 12:00:00 AM | DealerRater

★★★★★ JAMIE

The customer service is great when I have service. Unfortunately my simple visits required a couple return visits. The technicians or mechanics (whatever they go by these days) could be a little more careful. Had some work done and the headliner was filthy when i got the car back. Brought it back and a detailed attempted to clean it | Read Full Review

11/27/2019 12:00:00 AM | DealerRater

★★★★★ JEANNIEVAF

They did a great job. No problems thank you so much. Plus they have coffee and treats and a shuttle service!!!! Yes! That means I can eat breakfast | Read Full Review