Auburn Volkswagen - Pacific, Washington

★★★★★ Lavarrea Mcdowell

Brain was awesome! Highly recommend!!! | Read Full Review

8/2/2021 12:00:00 AM | Google

★★★★★ Amy Davidson

This is my second time purchasing from Auburn Volkswagen, the staff is very professional and low key which has made the experience enjoyable both times. I highly recommend working with Brian C, he is very knowledgeable and came up with a great solution for me. | Read Full Review

8/2/2021 12:00:00 AM | Google

★★★★★ Bill Napier

I had a great experience here! The staff were really friendly and easy to work with. I was able to test drive multiple vehicles and ended up purchasing a great used Beetle. Jack Dorn was very helpful with the purchase process. No pressure, just support. Thank you! | Read Full Review

7/31/2021 12:00:00 AM | Google

★★★★★ Rick Bolen

Jack was great to work with. What a great experience over all. No stress was real and I'll definitely come back. | Read Full Review

7/31/2021 12:00:00 AM | Google

★★★★★ sophia zhang

We worked with two sales people: Brian Campbell and Dwight Gibson. They are both very professional and pleasant to work with. Great job! | Read Full Review

7/31/2021 12:00:00 AM | Google

★★★★★ katsuramoneh

Really awesome working with Jack Dorn, incredibly easy guy to work with. No pressure or suggestive tactics, straight up just there to help you find the right car, feel good about it, and make transaction as flawless as possible. I love cars, this would be my 23rd purchase in 12 yrs… by far the easiest search and transaction I’ve had | Read Full Review

7/31/2021 12:00:00 AM | Google

★★★★★ Murty.tln

One of the best experience I had. Michael and Dwight helped me with the car. The made my purchase a cake walk. Thanks guys and thanks Volkswagen Auburn. I definitely recommend this showroom. | Read Full Review

7/29/2021 12:00:00 AM | DealerRater

★★★★★ T L N Murty

Best experience ever. Michael and Dwight made my purchase a cake walk. I definitely recommend this location | Read Full Review

7/28/2021 12:00:00 AM | Google

★★★★★ Cate Oyama

Customer Service Hero Award! Kelle made all the difference in our car service experience, she helped guide us and worked with us every step of the way. We’re dealing with an older car that now runs beautifully. Though the shop found a few surprises along the way, they did the right thing in addressing everything honestly and fairly. | Read Full Review

7/28/2021 12:00:00 AM | Google

★★★★★ Joseph Bisogno

Had a great experience with Michael! Michael and the team made buying & trading-in a very simple process. Honest & personable! Will definitely come back in the future. | Read Full Review

7/28/2021 12:00:00 AM | Google

★★★★★ Jason Tate

Robert was amazing to deal with, made a dreaded process easy, simple and painless. Couldn't ask for a better more up front sales associate. Thanks so much for the new car. | Read Full Review

7/27/2021 12:00:00 AM | Google

★★★★★ Mary Miller

I went to auburn vw to purchase my first car. Jack and the team were very helpful and always willing to answer my many questions. The team here is super polite and knowledgeable and are a pleasure to work with. There were a couple of bumps on my end but Jack was able to help and make recommendations to find a great solution for all p | Read Full Review

7/24/2021 12:00:00 AM | Google

★★★★★ Cristine Castro

Recently bought a car from here and KEVIN BENDER was sooo awesome to work with! Very friendly and professional. Would highly recommend Kevin Bender over and over again! | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ Tayler Gerken

Great buying experience no pressure | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ Amber Williams

Giving this dealership 0 stars. I bought my 2013 cc sport too auburn Volkswagon dealership in February of this year (2021) they told me my Barrings needed to be replaced. Spent $1400. In July 2021 car was mis-firing took it in to VWA and they told me it was the Timing chain needed to be replaced. They were charging me $3030.00. I'm t | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ Nicole Howard

Michael was awesome during my lease buyout process, we did everything over the phone and he came to my work to have me sign the paperwork. Great team, great communication and the most transparent process. Thanks Michael! | Read Full Review

7/19/2021 12:00:00 AM | Google

★★★★★ Michael Frye

Brian was a huge help guiding us through the return of our Jetta SE and into the next upgrade. He was patient through negotiations and made as always feel welcome. Great salesman, great service! Thank you. | Read Full Review

7/17/2021 12:00:00 AM | Google

★★★★★ Claude Monet

0 stars coming from a lifelong only VW driver who has owned and driven brand new Jettas and Tiguans. After agreeing to the trim, price, and package ON PRINT, two clueless and extremely rude sales people (Jack and Austin) not only refused but acted nasty and rude (because they could not explain how they changed the price). Also didnt | Read Full Review

7/17/2021 12:00:00 AM | Google

★★★★★ Karin Stender

Came in on a whim to check out the ID4, I was greeted by Michael in sales. He was energetic and knowledgeable. Fell in love with the ID4 and it was over from there. Highly recommend Auburn Volkswagen and Michael?? | Read Full Review

7/12/2021 12:00:00 AM | Google

★★★★★ Gyce 0

Michael was awesome! No pressure and was quick and easy, no BS. | Read Full Review

7/12/2021 12:00:00 AM | Google

★★★★★ Saul Perez

Muy buen servicio... Grasias | Read Full Review

7/10/2021 12:00:00 AM | Google

★★★★★ Sarah Felstiner

Just got a used e-Golf from Auburn VW, and the entire process was seamless, pleasant, and easy. The Internet sales team was helpful and responsive over text and phone (thanks, Dwight!), and when I came into the dealership, Brian was friendly and relaxed. The car was in great condition, and (based on my research over the past month) a | Read Full Review

7/8/2021 12:00:00 AM | Google

★★★★★ Jonathan Andersen

I am just now finishing my purchase of a used truck through this dealership with Brian. The team here is super polite and knowledgeable and are a pleasure to work with. Brian in particular is just a really kind, cool guy. This is how easy a vehicle purchase should be! | Read Full Review

7/3/2021 12:00:00 AM | Google

★★★★★ Christine Thomas

Brandon was great!!! We came in needing a car even though our lease wasn't up yet and Brandon worked with us to make sure we could get the car we wanted at a price we could afford. Thank you! | Read Full Review

7/2/2021 12:00:00 AM | Google

★★★★★ Tyler Sanks

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6/29/2021 12:00:00 AM | Google

★★★★★ Jesse Ficker

Easy, simple process to lease a car. We worked with Jack Dorn and he was amazing! We were in and out in about 15 minutes. Highly recommend both Jack and this location! | Read Full Review

6/24/2021 12:00:00 AM | Google

★★★★★ James Van Eddy

John was great. Love my new ID4. | Read Full Review

6/21/2021 12:00:00 AM | Google

★★★★★ Kaustav Kundu

I had leased my vehicle with Auburn Volkswagen 3 years back. Today, I bought the car from them. I have enjoyed driving my car and am excited to drive it for many years into the future. Jack Dorn helped me a lot with all the paperwork and decisions I needed to made. The overall process went smoothly and with little stress. Thank you! | Read Full Review

6/19/2021 12:00:00 AM | Google

★★★★★ William Masterson

Purchased a new 2021 Jetta from Jack Dorn at Auburn VW in June, 2021. Jack was knowledgeable in explaining the differences between all the different Jetta models and helped me to reach the best deal based on my needs. Jack offered no pressure sales support and made all the paperwork smooth and hassle free. If you are in the market f | Read Full Review

6/12/2021 12:00:00 AM | Google

★★★★★ Brian Lord

Michael Charley was awesome to work with! | Read Full Review

6/12/2021 12:00:00 AM | Google

★★★★★ Michael Thomas

My experience at Auburn VW was one of THEE BEST experiences I’ve ever had at a dealership! And my salesperson, Brian Campbell, is the gold standard! He was not only a joy to deal with from beginning to end, the entire staff was awesome! This was my first VW purchase and I’m so glad to be a part of the VW family! Cannot recommend this | Read Full Review

6/10/2021 12:00:00 AM | Google

★★★★★ Brandi Howard

We had a fantastic car buying experience with Jack Dorn! He was very helpful, answered all of our questions and the transaction was super quick. Love our new Jetta! | Read Full Review

6/4/2021 12:00:00 AM | Google

★★★★★ Ethan Mcdaneld

Customer service was excellent, everyone was super nice and very helping highly recommend | Read Full Review

6/4/2021 12:00:00 AM | Google

★★★★★ Howard M Burns

Early May I purchased a vehicle from VW Auburn. End-to-End, the experience was positive. I worked with a great salesperson, Brian Campbell, who made the purchase experience easy, pleasant and pressure free.. I was even impressed with his follow-up post purchase. Unfortunately there was a nail in the tire of my vehicle. The great | Read Full Review

6/3/2021 12:00:00 AM | Google

★★★★★ Oswar Medina

Thank John Lillig, to give me the opportunity to buy my car, Excellent service! fully recommended. | Read Full Review

6/1/2021 12:00:00 AM | Google

★★★★★ Jade Broten

Jack is awesome! Quick and easy and we love our new Tiguan. | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Mikey Combs

Michael Charrey was never pushy, answered all our questions and was patient with us throughout the entire process. Would absolutely recommend! | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Katie

Thank you so much to Auburn Volkswagen for our new Tiguan! Michael was attentive and friendly. I absolutely love my new Volkswagen and I appreciate that they took the time to help find the perfect one for me. They even filled up the tank with gas before I drove it home! Thanks again to Michael Loren and the entire team. | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Morgan feeley

Michael Charrey is the absolute best. He is both professional and incredibly personable. If you are in need of a new VW defiantly ask for him. You won’t regret it???? | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Kaitlin Combs

I went to Auburn Volkswagen not completely sure what car to get. Michael Charrey gave great suggestions for different vehicles to test drive, was very informative, helpful and not pushy at all. Definitely a great help and someone I would absolutely recommend! | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Ferg & Gerd Ellis

Auburn of Volkswagen is amazing. Brian worked with my son to purchase his first car. Brian listened tentatively to what my son's needs were and got him into a reliable beautiful car that is in my son's budget. They truly stand by their mission statement. I would go there in a heart beat to buy my next car!! Not only are they great | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Matt Schwisow

Auburn VW was an excellent car-buying experience. Straightforward sales and information from Jack Dorn. No-pressure environment and clear process/prices. Thanks Jack! | Read Full Review

5/31/2021 12:00:00 AM | Google

★★★★★ Delaney Lopez

My car was totaled a week ago and Jack Dorn helped me find the perfect Jetta to get back on road. it’s such a beautiful car and i’m so happy with the price! Thanks so much!! | Read Full Review

5/29/2021 12:00:00 AM | Google

★★★★★ Tina Sexton

IT was a very good,i was happy with everything ,plus my daughter got a very good car. thanks again | Read Full Review

5/29/2021 12:00:00 AM | Google

★★★★★ Jeremy Rhem

Came through, had a vehicle already picked. Mr. Charrey helped me pick the color, we got straight into the process. Just purchased my first vehicle and all I can say is the process here was simple and easy. | Read Full Review

5/28/2021 12:00:00 AM | Google

★★★★★ joey linner

Great staff. Mike and jack we're fantastic. Would definitely recommend for anyone in the market for a new or used car | Read Full Review

5/28/2021 12:00:00 AM | Google

★★★★★ Brian O'Reilly

John was super helpful and responsive in the process of buying our Alltrack. Love the car, and the whole experience was very smooth and low pressure. | Read Full Review

5/28/2021 12:00:00 AM | Google

★★★★★ Austin Turnidge

Renting a Jetta from Auburn VW was nothing other than a supreme experience. Their digital sales rep, Austin, delivered it himself to my home address. Upon arrival, he had all documents ready to sign and with zero surprises. This is the future of vehicular transactions - the correct car, delivered to your doorstep, without any disrup | Read Full Review

5/28/2021 12:00:00 AM | Google

★★★★★ Shaquille Bundy-Ness

Auburn Volkswagen set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Dwight and Brian were responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the process very pleasant. Their attention to detail and my satisfaction was unma | Read Full Review

5/28/2021 12:00:00 AM | Google

★★★★★ Matthew Noonan

I came in to buy a 2018 Subaru Impreza and Michael Charrey made my car buying process very quick and simple. He made sure to answer all my questions including the ones I didn’t know to ask while helping make the paperwork fast and painless. I’m very pleased with my experience and highly recommend this dealership! | Read Full Review

5/26/2021 12:00:00 AM | Google

★★★★★ David St John

My experience at Auburn Volkswagen was exceptional. Micheal was the associate that facilitated me test driving several vehicles and was full of helpful information every step of the way. I never once felt pressured during the entire process and I would definitely recommend this dealership to anyone who is in the market for a VW. Make | Read Full Review

5/26/2021 12:00:00 AM | Google

★★★★★ Josh Coulter

Great service, great people. Bought my first car here and it was honestly a great experience compared to some of the other dealerships I went to. Would highly recommend | Read Full Review

5/24/2021 12:00:00 AM | Google

★★★★★ Kristin Sleeman

My dad came to Auburn VW last weekend looking for a reliable car for me. He met with Michael Charrey and found THE car- a 2015 Mazda3. They called me on speaker, as I live over an hour away, and as I was looking at the car on the website, the two of them were getting details hammered out. The car was perfect. Cut to today- when I dr | Read Full Review

5/23/2021 12:00:00 AM | Google

★★★★★ Ilker Gokeri

The best!. Always a pleasant experience at Auburn VW. I have leased and/or purchased VWs from this dealership and always had the best experience. Very pleasant atmosphere and easy to deal with. No pressure whatsoever. Brian Campbell is simply the best. He has helped me on many of these purchases that I call him a friend any more. Th | Read Full Review

5/23/2021 12:00:00 AM | Google

★★★★★ Camden Stensland

I went into Auburn VW in late April with my eyes on a CPO Golf GTI. I made an appointment with Kevin Bender, and straightaway he was courteous, kind, and professional. Throughout the test drive and sales process there was absolutely zero pressure to purchase the car or any inclusions. He gave me time to think, and I can tell he wante | Read Full Review

5/14/2021 12:00:00 AM | Google

★★★★★ Ian Smith

Great dealership! Michael was extremely helpful in navigating what I was looking for and making sure I was getting what I needed. | Read Full Review

5/14/2021 12:00:00 AM | Google

★★★★★ Andrew Heller

Would NOT recommend this car dealership there trade-in values are a rip off! There are better dealerships that will give you better values and appreciate your business! | Read Full Review

5/11/2021 12:00:00 AM | Google

★★★★★ Mariana Parodi

Bought a new TDI with Jack at Auburn VW. Service was great, quick and friendly. He took the time to explain the questions we had during purchase. Looking forward to service here in the future. | Read Full Review

5/9/2021 12:00:00 AM | Google

★★★★★ Denis Mahic

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5/9/2021 12:00:00 AM | Google

★★★★★ Sarah Duncan

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5/7/2021 12:00:00 AM | Google

★★★★★ sarah duncan

Auburn VW is hands down the best dealership around! Matt Welch, Dan Grisham and Michael Charrey are amazing and we,ve had nothing but outstanding service. We refuse to buy cars (used or new) from anybody else, because nobody competes! We are Auburn VW fans for life! | Read Full Review

5/7/2021 12:00:00 AM | Google

★★★★★ jay fernandez

Jack Dorn was awesome! He helped me get the vehicle I wanted. Very professional salesman and felt no pressure at all through the whole process unlike some other places. He answered all my questions and explained it to me in a way that is transparent. If I need another vehicle, I will definitely come back to this dealership. | Read Full Review

5/7/2021 12:00:00 AM | Google

★★★★★ scott brown

I've purchased two cars from Jack Dorn. Excellent service & low pressure | Read Full Review

5/6/2021 12:00:00 AM | Google

★★★★★ Robert Rogers

Kevin Bender is the man to see at V-Dub! We leased a new Atlas Cross Sport (super cool btw) and Kevin was very knowledgeable and incredibly helpful. He communicated well, we didn’t experience any hidden BS when it was time to make a deal. For once, we didn’t feel like we were dealing with a salesman. Instead, it felt like Kevin was j | Read Full Review

5/6/2021 12:00:00 AM | Google

★★★★★ Erin McFadden

Michael was great and transparent in helping me buy my lease. Thank you very much Michael! | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ Sally Peterson

Jack was great, very professional and knowledgeable. I’ve had some bad experiences at car dealerships, this was definitely the best. | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ Avinash Yadav

It was a really good car buying experience! I felt like they were trying their best to help me. Brandon is super helpful, easygoing and knowledgeable. Definitely recommend for best vw offers. | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ sagar dhungel

Brandon is the man. | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ Austin Wyatt

Best experience I’ve had at a dealership. Michael charrey was beyond helpful and nice and worked with me very well. Highly recommend this place and this salesman! | Read Full Review

4/29/2021 12:00:00 AM | Google

★★★★★ dakota

i had an amazing & easy process of buying my first car with Jack Dorn at this dealership! highly recommend! | Read Full Review

4/29/2021 12:00:00 AM | Google

★★★★★ Joe Dubbs

Micheal was a great salesperson to work with. He knows the product, he was patient and flexible, and he helpfully provided answers to all our questions. While we decided to purchase a different make, if we need a VW in the future we will be going back to Michael. | Read Full Review

4/28/2021 12:00:00 AM | Google

★★★★★ Miguel Salgado

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4/28/2021 12:00:00 AM | Google

★★★★★ Ashleigh Cade

Hands down the best car buying experience you could possibly have! Michael made the entire process super easy and fun from start to finish. His professionalism and his witty humor really just made my experience that much more enjoyable and one I won’t forget! Thank you so much Michael and Auburn VW! | Read Full Review

4/27/2021 12:00:00 AM | Google

★★★★★ Mitchell Vlaovich

Jack was invested in my experience to ensure a smooth and hassle free experience. He listened to our desires and concerns and matched us with the perfect vehicle. We could not be more pleased. We strongly recommend asking for jack | Read Full Review

4/27/2021 12:00:00 AM | Google

★★★★★ Brian Schaefer

Had the easiest, smoothest purchase with Jack Dorn. Very helpful staff with great energy. Love the Jetta! | Read Full Review

4/25/2021 12:00:00 AM | Google

★★★★★ Pamela G

Michael, with VW dealership in Auburn was fantastic he made buying a car such a pleasure, And he even delivered the car to my home which was most appreciated. If anyone is looking to buy a VW I highly recommend VW of Auburn very caring and just all around great. Thanks a million Michael?? Pam & Taj | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Doug MacLean

Easy to work with; felt like a family dealership with personalized service! | Read Full Review

4/22/2021 12:00:00 AM | Google

★★★★★ schwarcz3

I live in northern Arizona and needed help on a parts ordering issue, and when I called your parts department and talked to Kyle and I believe the Parts manager, well, I just want to say how impressed I was with the concern and professionalism both displayed and by the way in which they promptly responded to my need. Thanks and Kudos | Read Full Review

4/22/2021 12:00:00 AM | DealerRater

★★★★★ Jordan Durbin

mike was a great help! first time purchasing a VW car and i’m very impressed! :) this location is where i’ll be going to from now on. thx mike | Read Full Review

4/21/2021 12:00:00 AM | Google

★★★★★ Roman Gardens

Great service and good prices. Jack was very helpful. | Read Full Review

4/21/2021 12:00:00 AM | Google

★★★★★ Scott Dema

Jack Dorn was awesome to work with and got us our dream car at a great price! | Read Full Review

4/19/2021 12:00:00 AM | Google

★★★★★ Alexia Seelye

i had an amazing experience here with michael! first time buying a car and he made the process so fun & easy !! THANK YOU ! | Read Full Review

4/17/2021 12:00:00 AM | Google

★★★★★ Amanda Cobb

Micheal Charrey is the epitome of high quality customer service! He is honest, understanding, knowledgeable and a real people person that made my buying experience the best I have ever had! Auburn VW don’t let this one go! Being that I manage in the credit union industry these qualities and building relationships are important to me. | Read Full Review

4/17/2021 12:00:00 AM | Google

★★★★★ Lisa Allen

Michael Charrey was my sales consultant today at Auburn Volkswagen and he was SUPER AWESOME! Helped me get my first ever certified pre-owned car with great payments and super customer service. He was friendly and professional and made it super fast and fun. | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ Fadumo Abdullahi

My husband and I went into VW Auburn looking for a specific car- We had the pleasure of working with Jack Dorn. Jack was awesome, very professional and patient with us throughout the whole process, which made the car buying experience great. He listened to what we wanted, and delivered. Thank you Jack for making our first experience | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ Dorothy Heckman

Car buying is not usually a wonderful experience, but they made it one for us! We had asked about a car before we got there. When we arrived they had it ready for us to test drive. Everyone was really nice and helpful. The finance office even went out of their way to help us with our interest rate! Definitely recommend these guys! | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ alectra kelley

Jack Dorn was great at showing us the new vehicle options & got us a great deal! | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ Jessie Boggs

Michael and John you seriously are amazing! Working with this team was everything and more then i ever expected it to be! From the moment they got my application to the end of the process, they were very communitive and handled everything perfectly! I sent in my application on Friday morning to look into getting a 2020 Tiguan and en | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ Tyler Ballenger

Great people here! Couldn't be happier with my purchase! | Read Full Review

4/11/2021 12:00:00 AM | Google

★★★★★ Bahar Tercan

Jack did a great job. He was very helpful. Thanks. | Read Full Review

4/11/2021 12:00:00 AM | Google

★★★★★ Tom Guadagno

We recently purchased a brand new Jetta for our daughter’s college graduation present from Auburn Volkswagen. From first contact the internet sales team was top notch, professional, informative, and completely non-invasive. They took the extra steps to outfit the car with a big bow and balloons to make the surprise extra special. | Read Full Review

4/10/2021 12:00:00 AM | Google

★★★★★ Morgan Banks

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4/9/2021 12:00:00 AM | Google

★★★★★ Gail Guadagno

Our experience with Auburn VW was nothing short of amazing. The team we worked with, Dwight, Austin and Brian, went above and beyond to make the entire experience, from the first email to driving the car off the lot, as easy as it could have possibly been. They actually managed to make buying a car an enjoyable experience! They went | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Juniper Ferrara

Auburn VW has enlightened me to just how abominable my past car buying experiences have been. You know that desperate, greasy feeling salespeople can emit? I was relieved to find each person I came into contact with felt genuinely kind and interested in helping me find the vehicle that would fit my needs and demands. Michael is a gre | Read Full Review

4/4/2021 12:00:00 AM | Google

★★★★★ Sandro Jankovic

Great customer service and the sales reps are pleasant to work with. Jack was very helpful, he even jumped in to help on his day off. | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Dan Glidden

Micheal went above and beyond to get us in the car we wanted. I would and will recommend him to others looking for a new or used car anytime! | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Michael L

Man, what an easy process. Michael was recommended from one of my friends and they happened to have the perfect car for me. Very honest and straight forward, great price and great staff. Thank you Michael and team ?? | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Jennifer Kramer

Ready to love a volkswagen again. Thanks Jack Dorn! | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ Bob Nelson

Outstanding people to deal with. All questions answered and the car sold itself. The continuing service program with a dedicated service manager is a bonus. | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ kskins1

80 dollar oil change and 150 to run the check engine light. $1000.00 quote to change the emission valve that showed up in the check. We ended up changing it ourselves in 15 minutes and saving almost a thousand. Poor customer care! | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ Michelle Harris

Jack took care of us. He made special arrangements for his kids in order to stay late so we could be helped. They are great. Thanks Jack and tell your kids thank you. ?? | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jeff Rud

I've been party to a few auto purchases now at this point in my life. Working with Auburn Volkswagon was easily the least painful of these experiences. Their sales representative was attentive, courteous, and respectful of our wishes. They asked us if it was alright to run our credit to shop around for rates, which for those of you c | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jose Nieto

Jack dorn helped me bye my family car. We are so happy with him and the service he gaven us. | Read Full Review

3/28/2021 12:00:00 AM | Google

★★★★★ Carmen Brady

This was a first-class experience from start to finish.. and well worth the drive from Seattle to Auburn. After checking with two other VW dealers closer to home, I contacted Auburn VW about a car that was incredibly hard to find. I originally spoke with Dwight, who told me the one car they had that fit my needs was already spoken fo | Read Full Review

3/24/2021 12:00:00 AM | Google

★★★★★ Matt Deering

Fast and friendly, love going to this dealership for bigger repairs/maintenance. Edit as of 3/24/2021: Since Covid, this dealership takes the extra step even more than they already did. I love them more with the video inspections, so I can see what the checks are. Found out a feature I didn't even know existed on my car! Thank you s | Read Full Review

3/24/2021 12:00:00 AM | Google

★★★★★ Michael Terry

Came down to.puechase an Accord on their lot. Michael had the Carfax, and documents ready when I arrived and was done and out in 35 minutes. I had contacted Jamal originally who was friendly and forward. They nailed it! Thanks guys | Read Full Review

3/22/2021 12:00:00 AM | Google

★★★★★ Stephen Ryker

Wonderful customer service. No pressure atmosphere. Very helpful. Michael is wonderful! | Read Full Review

3/22/2021 12:00:00 AM | Google

★★★★★ Karl Wendorff

I have a car listed on Craigslist and I was contacted by Auburn Volkswagen buyer wanted to buy my car so I made arrangements to get the car there and have a driver pick me up once I got there he realized the car was originally delivered to Canada and told me that he couldn't get the car certified and wasn't able to offer the new buye | Read Full Review

3/19/2021 12:00:00 AM | Google

★★★★★ Sachin Prakash

Worst place to go if your car is out of warranty. They won’t take responsibility for their work. | Read Full Review

3/19/2021 12:00:00 AM | Google

★★★★★ Carly Magnusson

From scheduling my test drive to driving off in my new-to-me certified preowned car, I had a super smooth experience at Auburn VW. Jack was an awesome salesman who went out of his way to get me all the service history he could and answer all my questions in detail. As a young woman, I also really appreciated doing business with Jack | Read Full Review

3/18/2021 12:00:00 AM | Google

★★★★★ A Young

Never in my life have I had such a positive experience buying a car. Michael was fantastic, worked at my pace and was awesome. I was at Larsen before and it was a terrible experience. I Highly recommend Auburn VW and Michael ?? | Read Full Review

3/18/2021 12:00:00 AM | Google

★★★★★ Jael Yamamoto

Austin and the Auburn Volkswagen team were amazing to work with. They went above and beyond to make sure I got the car that I wanted. Their service is unmatched and I wouldn't go anywhere else. Thank you for providing a great buying experience for my first car! | Read Full Review

3/16/2021 12:00:00 AM | Google

★★★★★ Leslie Mitchell

Had a great experience buying my car here! Michael Charrey was awesome! He was so nice and professional and made me feel extremely comfortable during this process. He answered all of my questions, even via text on his day off! I highly recommend buying a car from here! | Read Full Review

3/10/2021 12:00:00 AM | Google

★★★★★ Tiarra Fereday

Excellent experience working with Jack Don! Very helpful in navigating the lease process and gave me a killer deal! I would definitely recommend! | Read Full Review

3/10/2021 12:00:00 AM | Google

★★★★★ Ej Ballesteros

*Alexa play Bruno Mars - 24k Magic Austin, Brian, and Dwight from the Internet team got my wife and I JUMPINNN in a new Tiguan SEL Premium R-Line! Loved the process, very easy and effortless as I told Austin what we wanted, the entire team OVER-Delivered and continued to be patient. Highly recommend. Thank you to everyone who helped | Read Full Review

3/8/2021 12:00:00 AM | Google

★★★★★ Emily Lyons

Purchased a new Cross Sport from Michael, I have never had such a fun buying experience. We rocked out on the test drive and even made a few inside jokes. Super easy process and was so smooth. Thank you Michael and Auburn VW?? | Read Full Review

3/8/2021 12:00:00 AM | Google

★★★★★ MELISSA MWIHAKI

Brian was amazing, I got fast text message responses and big help with every step we were required to take. Highly recommend. Thank you | Read Full Review

3/7/2021 12:00:00 AM | Google

★★★★★ Jeff Paredes

Thank you to Jack Dorn for finding the VW we wanted (tracking it down out of state) and making the process smooth! | Read Full Review

3/7/2021 12:00:00 AM | Google

★★★★★ Devon

My wife had found a very nice 2012 Golf listed on the Auburn VW site. Next day in the evening, we loaded up in the car and drove down the 90ish minutes for a test drive. While the sales person she had initially spoke to was not available, he gave her the name of a sales person we could talk to, Dwight. When we arrived, Dwight came up | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ Lindsey Medema

Mike and Brian were awesome and made my process so quick! Best buying experience I've had on any vehicle purchased! | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ luis fernando lopez peñuñuri

The staff are very friendly and make you feel comfortable all the time | Read Full Review

3/3/2021 12:00:00 AM | Google

★★★★★ Mary Runions

This is the third car that I have leased from Auburn VW. The team here is the best there is. I was on a tight schedule and they had the whole process completed in no time. Since I got the car, I have had several people from the dealership reach out to see if I was happy with the car...I am!! I will always recommend Auburn VW. | Read Full Review

3/2/2021 12:00:00 AM | Google

★★★★★ Brandon Sablack

So im not sure If it is common practice to tell customers that certain parts of a vehicle are already installed in the vehicle, you buy it then find out that they never installed one, terrible customer service from general manager TONY he talked to us like children and told we were lying just trying to get a free car starter, free.. | Read Full Review

3/2/2021 12:00:00 AM | Google

★★★★★ Emilia Perez-Noland

I absolutely loved the help and customer service that I received from Luda! I was looking into getting a new (new to me) Volkswagen due to the fact that I sadly, lost my old 2015 Passat, to a total loss. I was looking into a 2017 Passat, for a slight upgrade. Instead, I left the lot yesterday with a gorgeous 2020 Passat. I can’t than | Read Full Review