Auburn Volkswagen - Pacific, Washington

★★★★★ Jordan Durbin

mike was a great help! first time purchasing a VW car and i’m very impressed! :) this location is where i’ll be going to from now on. thx mike | Read Full Review

4/21/2021 12:00:00 AM | Google

★★★★★ Roman Gardens

Great service and good prices. Jack was very helpful. | Read Full Review

4/21/2021 12:00:00 AM | Google

★★★★★ Scott Dema

Jack Dorn was awesome to work with and got us our dream car at a great price! | Read Full Review

4/19/2021 12:00:00 AM | Google

★★★★★ Alexia Seelye

i had an amazing experience here with michael! first time buying a car and he made the process so fun & easy !! THANK YOU ! | Read Full Review

4/17/2021 12:00:00 AM | Google

★★★★★ Amanda Cobb

Micheal Charrey is the epitome of high quality customer service! He is honest, understanding, knowledgeable and a real people person that made my buying experience the best I have ever had! Auburn VW don’t let this one go! Being that I manage in the credit union industry these qualities and building relationships are important to me. | Read Full Review

4/17/2021 12:00:00 AM | Google

★★★★★ Lisa Allen

Michael Charrey was my sales consultant today at Auburn Volkswagen and he was SUPER AWESOME! Helped me get my first ever certified pre-owned car with great payments and super customer service. He was friendly and professional and made it super fast and fun. | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ Fadumo Abdullahi

My husband and I went into VW Auburn looking for a specific car- We had the pleasure of working with Jack Dorn. Jack was awesome, very professional and patient with us throughout the whole process, which made the car buying experience great. He listened to what we wanted, and delivered. Thank you Jack for making our first experience | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ Dorothy Heckman

Car buying is not usually a wonderful experience, but they made it one for us! We had asked about a car before we got there. When we arrived they had it ready for us to test drive. Everyone was really nice and helpful. The finance office even went out of their way to help us with our interest rate! Definitely recommend these guys! | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ alectra kelley

Jack Dorn was great at showing us the new vehicle options & got us a great deal! | Read Full Review

4/16/2021 12:00:00 AM | Google

★★★★★ Jessie Boggs

Michael and John you seriously are amazing! Working with this team was everything and more then i ever expected it to be! From the moment they got my application to the end of the process, they were very communitive and handled everything perfectly! I sent in my application on Friday morning to look into getting a 2020 Tiguan and en | Read Full Review

4/14/2021 12:00:00 AM | Google

★★★★★ Tyler Ballenger

Great people here! Couldn't be happier with my purchase! | Read Full Review

4/11/2021 12:00:00 AM | Google

★★★★★ Bahar Tercan

Jack did a great job. He was very helpful. Thanks. | Read Full Review

4/11/2021 12:00:00 AM | Google

★★★★★ Tom Guadagno

We recently purchased a brand new Jetta for our daughter’s college graduation present from Auburn Volkswagen. From first contact the internet sales team was top notch, professional, informative, and completely non-invasive. They took the extra steps to outfit the car with a big bow and balloons to make the surprise extra special. | Read Full Review

4/10/2021 12:00:00 AM | Google

★★★★★ Morgan Banks

| Read Full Review

4/9/2021 12:00:00 AM | Google

★★★★★ Gail Guadagno

Our experience with Auburn VW was nothing short of amazing. The team we worked with, Dwight, Austin and Brian, went above and beyond to make the entire experience, from the first email to driving the car off the lot, as easy as it could have possibly been. They actually managed to make buying a car an enjoyable experience! They went | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Juniper Ferrara

Auburn VW has enlightened me to just how abominable my past car buying experiences have been. You know that desperate, greasy feeling salespeople can emit? I was relieved to find each person I came into contact with felt genuinely kind and interested in helping me find the vehicle that would fit my needs and demands. Michael is a gre | Read Full Review

4/4/2021 12:00:00 AM | Google

★★★★★ Sandro Jankovic

Great customer service and the sales reps are pleasant to work with. Jack was very helpful, he even jumped in to help on his day off. | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Dan Glidden

Micheal went above and beyond to get us in the car we wanted. I would and will recommend him to others looking for a new or used car anytime! | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Michael L

Man, what an easy process. Michael was recommended from one of my friends and they happened to have the perfect car for me. Very honest and straight forward, great price and great staff. Thank you Michael and team ?? | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Jennifer Kramer

Ready to love a volkswagen again. Thanks Jack Dorn! | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ Bob Nelson

Outstanding people to deal with. All questions answered and the car sold itself. The continuing service program with a dedicated service manager is a bonus. | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ kskins1

80 dollar oil change and 150 to run the check engine light. $1000.00 quote to change the emission valve that showed up in the check. We ended up changing it ourselves in 15 minutes and saving almost a thousand. Poor customer care! | Read Full Review

4/1/2021 12:00:00 AM | Google

★★★★★ Michelle Harris

Jack took care of us. He made special arrangements for his kids in order to stay late so we could be helped. They are great. Thanks Jack and tell your kids thank you. ?? | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jeff Rud

I've been party to a few auto purchases now at this point in my life. Working with Auburn Volkswagon was easily the least painful of these experiences. Their sales representative was attentive, courteous, and respectful of our wishes. They asked us if it was alright to run our credit to shop around for rates, which for those of you c | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jose Nieto

Jack dorn helped me bye my family car. We are so happy with him and the service he gaven us. | Read Full Review

3/28/2021 12:00:00 AM | Google

★★★★★ Carmen Brady

This was a first-class experience from start to finish.. and well worth the drive from Seattle to Auburn. After checking with two other VW dealers closer to home, I contacted Auburn VW about a car that was incredibly hard to find. I originally spoke with Dwight, who told me the one car they had that fit my needs was already spoken fo | Read Full Review

3/24/2021 12:00:00 AM | Google

★★★★★ Matt Deering

Fast and friendly, love going to this dealership for bigger repairs/maintenance. Edit as of 3/24/2021: Since Covid, this dealership takes the extra step even more than they already did. I love them more with the video inspections, so I can see what the checks are. Found out a feature I didn't even know existed on my car! Thank you s | Read Full Review

3/24/2021 12:00:00 AM | Google

★★★★★ Michael Terry

Came down to.puechase an Accord on their lot. Michael had the Carfax, and documents ready when I arrived and was done and out in 35 minutes. I had contacted Jamal originally who was friendly and forward. They nailed it! Thanks guys | Read Full Review

3/22/2021 12:00:00 AM | Google

★★★★★ Stephen Ryker

Wonderful customer service. No pressure atmosphere. Very helpful. Michael is wonderful! | Read Full Review

3/22/2021 12:00:00 AM | Google

★★★★★ Karl Wendorff

I have a car listed on Craigslist and I was contacted by Auburn Volkswagen buyer wanted to buy my car so I made arrangements to get the car there and have a driver pick me up once I got there he realized the car was originally delivered to Canada and told me that he couldn't get the car certified and wasn't able to offer the new buye | Read Full Review

3/19/2021 12:00:00 AM | Google

★★★★★ Sachin Prakash

Worst place to go if your car is out of warranty. They won’t take responsibility for their work. | Read Full Review

3/19/2021 12:00:00 AM | Google

★★★★★ Carly Magnusson

From scheduling my test drive to driving off in my new-to-me certified preowned car, I had a super smooth experience at Auburn VW. Jack was an awesome salesman who went out of his way to get me all the service history he could and answer all my questions in detail. As a young woman, I also really appreciated doing business with Jack | Read Full Review

3/18/2021 12:00:00 AM | Google

★★★★★ A Young

Never in my life have I had such a positive experience buying a car. Michael was fantastic, worked at my pace and was awesome. I was at Larsen before and it was a terrible experience. I Highly recommend Auburn VW and Michael ?? | Read Full Review

3/18/2021 12:00:00 AM | Google

★★★★★ Jael Yamamoto

Austin and the Auburn Volkswagen team were amazing to work with. They went above and beyond to make sure I got the car that I wanted. Their service is unmatched and I wouldn't go anywhere else. Thank you for providing a great buying experience for my first car! | Read Full Review

3/16/2021 12:00:00 AM | Google

★★★★★ Leslie Mitchell

Had a great experience buying my car here! Michael Charrey was awesome! He was so nice and professional and made me feel extremely comfortable during this process. He answered all of my questions, even via text on his day off! I highly recommend buying a car from here! | Read Full Review

3/10/2021 12:00:00 AM | Google

★★★★★ Tiarra Fereday

Excellent experience working with Jack Don! Very helpful in navigating the lease process and gave me a killer deal! I would definitely recommend! | Read Full Review

3/10/2021 12:00:00 AM | Google

★★★★★ Ej Ballesteros

*Alexa play Bruno Mars - 24k Magic Austin, Brian, and Dwight from the Internet team got my wife and I JUMPINNN in a new Tiguan SEL Premium R-Line! Loved the process, very easy and effortless as I told Austin what we wanted, the entire team OVER-Delivered and continued to be patient. Highly recommend. Thank you to everyone who helped | Read Full Review

3/8/2021 12:00:00 AM | Google

★★★★★ Emily Lyons

Purchased a new Cross Sport from Michael, I have never had such a fun buying experience. We rocked out on the test drive and even made a few inside jokes. Super easy process and was so smooth. Thank you Michael and Auburn VW?? | Read Full Review

3/8/2021 12:00:00 AM | Google

★★★★★ MELISSA MWIHAKI

Brian was amazing, I got fast text message responses and big help with every step we were required to take. Highly recommend. Thank you | Read Full Review

3/7/2021 12:00:00 AM | Google

★★★★★ Jeff Paredes

Thank you to Jack Dorn for finding the VW we wanted (tracking it down out of state) and making the process smooth! | Read Full Review

3/7/2021 12:00:00 AM | Google

★★★★★ Devon

My wife had found a very nice 2012 Golf listed on the Auburn VW site. Next day in the evening, we loaded up in the car and drove down the 90ish minutes for a test drive. While the sales person she had initially spoke to was not available, he gave her the name of a sales person we could talk to, Dwight. When we arrived, Dwight came up | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ Lindsey Medema

Mike and Brian were awesome and made my process so quick! Best buying experience I've had on any vehicle purchased! | Read Full Review

3/6/2021 12:00:00 AM | Google

★★★★★ luis fernando lopez peñuñuri

The staff are very friendly and make you feel comfortable all the time | Read Full Review

3/3/2021 12:00:00 AM | Google

★★★★★ Mary Runions

This is the third car that I have leased from Auburn VW. The team here is the best there is. I was on a tight schedule and they had the whole process completed in no time. Since I got the car, I have had several people from the dealership reach out to see if I was happy with the car...I am!! I will always recommend Auburn VW. | Read Full Review

3/2/2021 12:00:00 AM | Google

★★★★★ Brandon Sablack

So im not sure If it is common practice to tell customers that certain parts of a vehicle are already installed in the vehicle, you buy it then find out that they never installed one, terrible customer service from general manager TONY he talked to us like children and told we were lying just trying to get a free car starter, free.. | Read Full Review

3/2/2021 12:00:00 AM | Google

★★★★★ Emilia Perez-Noland

I absolutely loved the help and customer service that I received from Luda! I was looking into getting a new (new to me) Volkswagen due to the fact that I sadly, lost my old 2015 Passat, to a total loss. I was looking into a 2017 Passat, for a slight upgrade. Instead, I left the lot yesterday with a gorgeous 2020 Passat. I can’t than | Read Full Review