Save on Vehicle Service & Repair at Your Local Dealer Near Pacific

★★★★★ David Fike

Luda was great! Patient and kind. Even though it took me a few days to make up my mind, she kept in contact, but didn't show pressure. Staff was helpful. I'd recommend Auburn Volkswagen to anyone looking for a VW (unless you're looking for a bug. They don't have many on the lot). | Read Full Review

9/21/2020 12:00:00 AM | Google

★★★★★ Neeraj Singh

I've bought 2 cars from Jack Dorn. The price seemed good on the new car and trade-in. I appreciate the lack of haggling and games with extra charges. | Read Full Review

9/21/2020 12:00:00 AM | Google

★★★★★ Noel Domingo

Very pleasant experience with auburn Volkswagen!! Dwight and Austin were awesome.. walked us thru the process with enthusiasm .. and Austin took the time to give my wife a quick tutorial and go over the features prior of driving off the dealership.. Thank you Auburn VW | Read Full Review

9/19/2020 12:00:00 AM | Google

★★★★★ Jackie Madrigal

Luda Kotova and Zach Wallerton are amazing! I love their customer service! They are so helpful. We purchased an Audi and the experience was easy and fast. I recommend them both! | Read Full Review

9/19/2020 12:00:00 AM | Google

★★★★★ Anthony Grzyb

Never got my coating done and never got refunded or credited back as far as I can tell. Was told they would let me know what would happen,nothing. Didn't keep in touch. They're good at theft I guess. | Read Full Review

9/19/2020 12:00:00 AM | Google

★★★★★ Seth nutter

Was a quick and easy car buying experience. Jack Dorn was out sales consultant and made the buying process very stress free. | Read Full Review

9/18/2020 12:00:00 AM | Google

★★★★★ Amy Hiibel

Quick and extremely friendly service. Jack Dorn made the process of purchasing a vehicle completely stress free and enjoyable! | Read Full Review

9/18/2020 12:00:00 AM | Google

★★★★★ kiphaynes

Really nice experience buying a used explorer here today. Easy going and professional staff. Definitely recommended. | Read Full Review

9/16/2020 12:00:00 AM | Google

★★★★★ L J

This is the third time I have worked with Jack Dorn @ Auburn VW. When we needed to replace a malfunctioning car of a different brand we went to VW because we knew we could trust working with Jack. I test drove at a neighboring dealership to compare to the Atlas we ultimately chose and they did not follow through on their promises ( | Read Full Review

9/13/2020 12:00:00 AM | Google

★★★★★ Charles Pinto

Came down to purchase a Kia Optima, worked with the internet department, then met with Michael on the lot. They were quick and efficient. Even gave me a ride to drop off my rental car. Great team there?? | Read Full Review

9/13/2020 12:00:00 AM | Google

★★★★★ Randy Bergum

My wife and I had a great experience with Auburn Volkswagen buying our new Tiguan. The salesperson Luda Kotova was great and a pleasure to work with. We didn't feel pressured and she worked with us to get what we wanted and the price we could afford. Having never owned a VW before we weren't sure about it when we first walked in and | Read Full Review

9/11/2020 12:00:00 AM | Google

★★★★★ alma hadzihasanovic

This is our fourth VW purchase from this dealership with the help of Jack Dorn. He was awesome to work with, great customer service, easy to communicate with and helped get us our new family car. If you need a new car, we highly recommend working with Jack! | Read Full Review

9/10/2020 12:00:00 AM | Google

★★★★★ Dionne Foster

Had a really great experience with Michael and the rest of the team. Super friendly and great communication. | Read Full Review

9/6/2020 12:00:00 AM | Google

★★★★★ C F

Had a ppi on a 04 r32 guys where very knowledgeable and did a top notch inspection. Very glad i did. | Read Full Review

9/6/2020 12:00:00 AM | Google

★★★★★ Johnson Kuku

Go ask for this sales rep Kevin, his a good guy and explains all the nitty gritty of buy a new car as compared to a certified used one. His knowledgeable with his 12yrs plus in car sales. | Read Full Review

9/6/2020 12:00:00 AM | Google

★★★★★ Stefanie Crow

We didn't end up buying from these guys but we almost did. Prices are reasonable and salesman are not pushy. Lot is tight. Parking can be an issue here. | Read Full Review

9/6/2020 12:00:00 AM | Google

★★★★★ David Taylor

Purchased a cross sport from Michael a couple months ago, completely forgot to leave a review until he checked on us today. Process was easy and friendly. Very forward and understanding of my difficult wife. She test drove three vehicles on multiple occasions and finally after a month of deciding picked out what she wanted. Michael f | Read Full Review

9/5/2020 12:00:00 AM | Google

★★★★★ Ty Brooks

Had a great experience working with Jack Dorn. After shopping around for a used Subaru, we found the right one at Auburn Volkswagen. Jack helped us navigate our first car purchase. | Read Full Review

9/5/2020 12:00:00 AM | Google

★★★★★ Rowan Drury

I bought my 2016 preowned-certified e-golf from Luda. She is kind, helpful, and just all around a great car salesman! | Read Full Review

9/5/2020 12:00:00 AM | Google

★★★★★ Tai Tai

No one approached us. They almost seemed irritated when asked if they had the a specific vehicle we were looking for. The staff seemed a bit judgemental and unwilling to help. I would not return to this location. We had much better experience at the Chevrolet in Auburn. They were very accommodating, polite, and not over-eager. I w | Read Full Review

9/5/2020 12:00:00 AM | Google

★★★★★ Crystal Podruchny

Got a new Atlas and love it! Thank you Michael and Mike you were very helpful! This has our 3 car from Auburn VW and our family has been coming here for decades! | Read Full Review

9/3/2020 12:00:00 AM | Google

★★★★★ Almond Joy

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9/3/2020 12:00:00 AM | Google

★★★★★ Anthony Grzyb

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9/2/2020 12:00:00 AM | Google

★★★★★ brock richardson

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8/31/2020 12:00:00 AM | Google

★★★★★ Aaron Hiebert

I called Auburn VW to ask about a used GTI and Brandon pricked up the phone. He was chill, low pressure and easy to work with. I ended up driving in after work and when I walked into the dealer, everyone I spoke to was helpful and friendly. Brandon was great and I worked a deal on my trade, got a great deal on a super clean GTI and w | Read Full Review

8/31/2020 12:00:00 AM | Google

★★★★★ Vanessa Bodley

I have been a customer of Auburn VW for 15+ years. My 2012 GTI was having some issues and with a growing child it was quickly becoming impractical. I knew I would have a complicated transaction and was feeling stuck, so I reached out to Loren and asked for help. As always, Loren provided excellent customer service, I felt very ca | Read Full Review

8/31/2020 12:00:00 AM | Google

★★★★★ Johan Hernandez

I was working with Jack Dorn on an R32, he was very kind and patient. He didn’t pressure nor rush me in anyway. Overall it was a great first experience and I would recommend giving him a chance. | Read Full Review

8/27/2020 12:00:00 AM | Google

★★★★★ Eddie Cuevas

Great experience, first time at the VW dealer in Auburn. Jack was great from start , very positive experience. Was able to take the car home same day in a reasonable time. | Read Full Review

8/27/2020 12:00:00 AM | Google

★★★★★ mike tolliver

I love these guys. Fast service. Uber back and forth if needed. Loaner cars. And VW pride. | Read Full Review

8/26/2020 12:00:00 AM | Google

★★★★★ NicoleLove Divineraver

Mike Charri is absolutely awesome!!! He took the time to walk through each of our options and catered to cars based only on what we wanted out of them. He didn't try too hard for the upsale and he was very patient with us. Fantastic experience and great customer service and very funny. Highly recommend working with him for anyone who | Read Full Review

8/26/2020 12:00:00 AM | Google

★★★★★ Chase Taylor

Kelly in service needs a new job, she is very miserable. | Read Full Review

8/26/2020 12:00:00 AM | Google

★★★★★ Rachael Hawk

Michael McCharrey was amazing. He was polite and very helpful as well as hilarious. He has made this entire process as a first time car buyer a breeze. Mike has been nothing but helpful every step of the way and very informative when I wasnt sure so sure. I highly recommend him! He also has snacks. ?? If you have any questions I would | Read Full Review

8/25/2020 12:00:00 AM | Google

★★★★★ Rachael Hawk

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8/22/2020 12:00:00 AM | Google

★★★★★ Paul Jones

if you're looking to buy a VW definitely visit Jack Dorn at VW Auburn. Super knowledgeable, no pressure. Highly recommend | Read Full Review

8/22/2020 12:00:00 AM | Google

★★★★★ Patrick Squires

My wife and I had been looking for 3 weeks to find a TDI sportwagen. Called up Auburn VW to check out some they had on the lot and was greeted by Michael Charrey. Very forward, transparent and really went out of his way to make us feel comfortable with our purchase. We've had the car now for 3 months and love it! Great fuel economy a | Read Full Review

8/21/2020 12:00:00 AM | Google

★★★★★ Selena Rios

Michael and Lauren were awesome. They made me happy to by a car with them. Answered all my questions. He also gave us snacks and was okay with having my monsters in the building. Pet and kid friendly. | Read Full Review

8/21/2020 12:00:00 AM | Google

★★★★★ Gherghel Daniel

Thank you Vw Auburn for outstanding customer service! I had a great deal on a nice car. Jack Dorn was great! What I've appreciated the most is that he didn't pressured me with the purchase. Great work! Keep it up | Read Full Review

8/20/2020 12:00:00 AM | Google

★★★★★ beispsyd

Just had Tiguan in for a PVC valve replacement (had to go to dealer since no one could get a code at other garages. I wonder...). You're needing to get car fixed, need to drive on a trip, so... you probably go with them being able to find code/problem. Was also told by Kelle that "it was a hard to get to part." Again how do you k | Read Full Review

8/20/2020 12:00:00 AM | DealerRater

★★★★★ Hahnah Ellington

Michael was a great salesman!! I’d highly recommend him to everyone! | Read Full Review

8/15/2020 12:00:00 AM | Google

★★★★★ Alivia Ellington

Amazing service (Michael is a great salesman) | Read Full Review

8/15/2020 12:00:00 AM | Google

★★★★★ Rhys Salmon

Working with jack dorn made this experience getting a new vehicle smooth and easy. I highly recommend going directly thru him for your car and suv needs!! | Read Full Review

8/14/2020 12:00:00 AM | Google

★★★★★ Suyeeka Peele

Excellent service, Kevin Bender was great help. | Read Full Review

8/14/2020 12:00:00 AM | Google

★★★★★ Josh Brown

We worked on a referral from our neighbor to check out a VW Atlas at Auburn VW. It is by far more roomy, comfortable and has a better warranty than other vehicles we looked at in a competing class. Jack Dorn was easy to work with and met with us a few times to make sure we got what was right for us. He was very patient with our kids. | Read Full Review

8/13/2020 12:00:00 AM | Google

★★★★★ Ian Nation

Jack Dorn was a very professional salesman and did a very good job helping me get into a 2011 Golf TDI. I would fully recommend Auburn VW. | Read Full Review

8/9/2020 12:00:00 AM | Google

★★★★★ Molly Galassi

Perfect service from Micheal Charrey from beginning to end. Headed down one day with all my kids just to look at the Atlas and ended up on a test drive. What I really appreciated about Micheal was the fact that he let the car speak for itself. He shared all of the benefits of the car, showed us several different models and let us com | Read Full Review

8/8/2020 12:00:00 AM | Google

★★★★★ Brian Weider

I was able to find the car I wanted online and buy it same-day. Seva took care of all the paperwork and the finance team was excellent in explaining all of the line items of the deal. Full Carfax maintenance log, fresh tires, and they had it detailed ready for a test drive the moment I showed up. | Read Full Review

8/8/2020 12:00:00 AM | Google

★★★★★ Tia Nicole

I got the pleasure of working with Michael on getting me into a 2013 Jetta TDI. He was AMAZING and made sure I was comfortable and stress free every step of the way. 10/10 recommend asking for Michael when you stop in!! | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Yocelin Hernandez

I was super nervous going in due to the fact that my previous car had negative equity. Thankfully Luda and Austin were there to help me. Not once did I fee pressured or judged. Together they worked to get me the car of my dreams. They made everything easy to understand. Thank you Luda and Austin for everything!!! | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Erin Beinke

I came in late and Kevin worked with me until well after closing, tried really hard for me to get a car as a first time car buyer. I was a tough cookie to crack, but he gave me an amazing deal, a car I'm in love with, and the best service I have had, ever, at any dealership. If you have ever heard of an honest and helpful car salesma | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Ingrid Whitmore

Not happy with the dishonesty, I picked up my car and the scratch was not fixed, and the button which controls the mirrors just fell off and now I can't control my rear view mirrors which is a safety problem. They told me it will cost to have it fixed. The experience of buying the car was ok but do not ever buy a car that was not ins | Read Full Review

8/6/2020 12:00:00 AM | Google

★★★★★ Neil Cason

GM dan and his team are really easy to work with and give you all the best options. Jack our sales guy was awesome! thanks for all your help on finding our 2020 atlas cross sport That you guys had found shipping out at the factory with the black and grey interior. Thank you | Read Full Review

8/3/2020 12:00:00 AM | Google

★★★★★ Rodney Young

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8/3/2020 12:00:00 AM | Google

★★★★★ Kei Manu'atu

These guys were super helpful from the second we walked in! Jack Dorn was amazing. He really went the extra mile to put me into the car I had my eyes on and now I’m driving off the lot in the car I wanted! Thanks Jack and Auburn VW:) | Read Full Review

8/2/2020 12:00:00 AM | Google

★★★★★ Promise Gerdon

I had at great first car buying experience. Jack Dorn was very helpful and made sure to answer all of my questions thoroughly. No pressure and very easy to work with. | Read Full Review

8/1/2020 12:00:00 AM | Google

★★★★★ Josh C

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8/1/2020 12:00:00 AM | Google

★★★★★ Jorge Salvador Torres

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8/1/2020 12:00:00 AM | Google

★★★★★ MAA

Service dept. provides good communication & fast service. | Read Full Review

8/1/2020 12:00:00 AM | Google

★★★★★ Eleanor Loveall

Got help looking for a Jetta for a friend and the service was more than wonderful. Very hospitable! Jack Dorn was able to get her into her first Jetta TDI and I will be back personally for myself! | Read Full Review

7/30/2020 12:00:00 AM | Google

★★★★★ ThEViPeR 6117

Jack Dorn help me out with my first car dealer ship was patient with me and give me all the details. | Read Full Review

7/30/2020 12:00:00 AM | Google

★★★★★ Melissa McCandless

Nice and friendly service staff! | Read Full Review

7/30/2020 12:00:00 AM | Google

★★★★★ Diana Shulikov

Jack got me the car I wanted, was super nice and reassured me with any questions I had. | Read Full Review

7/29/2020 12:00:00 AM | Google

★★★★★ sekhon jatt

Had real excellent experience with salesman jack dorn ,I recommend this guy ,, good deal | Read Full Review

7/29/2020 12:00:00 AM | Google

★★★★★ Kailin Cheng

I had the pleasure of working with Kevin Bender yesterday and he got me into the new 2020 Jetta SEL that I wanted at the end of the day. Kevin was very professional, efficient, and transparent through out the whole car buying process. Coming from Kenmore (an hour away), making our way down to Auburn to get this car was definitely wel | Read Full Review

7/29/2020 12:00:00 AM | Google

★★★★★ James Young

Recently purchased a CPO TDi Golf. Michael and the sales team were very professional and pleasant to work with. Very transparent with pricing and didn't play the "numbers game" that many dealers do. Fair offer on my trade, and fair pricing on my purchase. Will not hesitate to refer any family or friends to this great dealership. | Read Full Review

7/26/2020 12:00:00 AM | Google

★★★★★ Ingrid Whitmore

Michael was great, very helpful and knowledged , I would recomend him to anyone else.. Very happy?? | Read Full Review

7/26/2020 12:00:00 AM | Google

★★★★★ Jeffrey Giles

I wanted to share some great customer service follow up after purchasing a used Honda CRV from Luda at Auburn Volkswagen. A week after the sale, she calls and asks how the vehicle and sale went. I told her we were happy with the whole process, quick negotiation and paperwork by Michael Charrey an overall great experience. I did ask | Read Full Review

7/24/2020 12:00:00 AM | Google

★★★★★ ryan andreatta

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7/21/2020 12:00:00 AM | Google

★★★★★ daizy fletcher

Michael Charrey was extremely helpful and provided exceptional service! He made sure I was getting what I wanted and was very knowledgeable and friendly. I feel extremely comfortable driving my car off the lot and was very satisfied with Volkswagens business! | Read Full Review

7/21/2020 12:00:00 AM | Google

★★★★★ Adam Oldfield

This was my first experience with a dealership, the people were easy going and not pushy. | Read Full Review

7/21/2020 12:00:00 AM | Google

★★★★★ Mr Anton

That's for your great service (online parts) never received. On line with bank for reimbursement. Never was called from VW with a "sorry" option. Just a garbage place. | Read Full Review

7/21/2020 12:00:00 AM | Google

★★★★★ Cory Andreatta

My Husband and I purchased a car here. The staff, especially the Sales Manager John, was very polite and professional and worked with us to come to an agreement on deal we were comfortable with for such a significant investment. After some initial miscommunication, John worked with us to find us a car and was understanding of our lon | Read Full Review

7/20/2020 12:00:00 AM | Google

★★★★★ Mitchell Giles

Michael was very patient and helpful when I came in to buy my car. I would highly recommend coming here to buy a car. | Read Full Review

7/19/2020 12:00:00 AM | Google

★★★★★ ryan andreatta

If I could post a zero star review I would. My sister has been dealing with this dealership for 2 days now. They lied to her about a 2014 Passat being certified pre owned trying to sell it to her. She has driven down there 2 days and today when she showed up that came forth with the truth. This is a scummy dealership I wouldn’t trust | Read Full Review

7/19/2020 12:00:00 AM | Google

★★★★★ Addy Rasa

Helpful staff, easy to get an appointment, hassle free test drive, thank you Jack Dorn and Dwight Gibson! | Read Full Review

7/18/2020 12:00:00 AM | Google

★★★★★ Dabney Mitchell

I went in browsing as the lease on my Audi was set to expire soon. Mike greeted us promptly, and with great product knowledge and detail. I first test drove a new Jetta. It was a great car but I was concerned not having AWD. I inquired about a Golf Alltrack. Again with enthusiasm he explained the vehicle and features. A few minutes l | Read Full Review

7/16/2020 12:00:00 AM | Google

★★★★★ Bryan Merino

Jack did a great job | Read Full Review

7/16/2020 12:00:00 AM | Google

★★★★★ gregory sklar

My wife and I recently purchased a Golf GTI SE from Auburn Volkswagen and we could not have been happier with the service, process, and product. As first-time car purchasers, we had the pleasure of working with Kevin Bender in the sales department. Kevin prides himself on transparency, education, and partnership with his customers. | Read Full Review

7/15/2020 12:00:00 AM | Google

★★★★★ Jeremy Allgaier

Dwight was fantastic, smooth transaction, no pressure and made me feel like I made the right choice. VW has been consistent in reliability and comfort. Would highly recommend him for any sales transaction through Auburn VW. | Read Full Review

7/13/2020 12:00:00 AM | Google

★★★★★ Emma Tinney

Jack Dorn helped me buy my new car today! Highly recommend | Read Full Review

7/12/2020 12:00:00 AM | Google

★★★★★ Courtney Lawson

Great experience! Thanks Mike for the hook up on my sweet new ride. I felt taken care of, listened to, and never pressured. I look forward for a long partnership with this dealership - both in service and purchases! | Read Full Review

7/12/2020 12:00:00 AM | Google

★★★★★ ankit shah

Well lit and maintained shop with a good collection of new and old cars. Very pushy salesman that I dealt with, didn't end up doing business with them but recommend them for their inventory for sure! | Read Full Review

7/9/2020 12:00:00 AM | Google

★★★★★ Brady Rohrs

They were super helpful and laidback when looking for a used car. They didn't pester us and answered all of the questions we had when looking at cars. Once we decided that we wanted the car, Michael sat us down and did the paperwork very quickly and made sure we had all of our questions answered. | Read Full Review

7/7/2020 12:00:00 AM | Google

★★★★★ Myrna Ledezma

I was here yesterday looking for a car and Jack Dorn my favorite sales person, helped me to find the right for my needs, I been customer for many years at this location and Jack has always been very healthful. | Read Full Review

7/3/2020 12:00:00 AM | Google

★★★★★ Bliss Restt

Picked up a nail on a Saturday evening. Was able to put the spare on to get to the dealership. Asked how much a new set of tires would be, just in case I decided I wanted to and instead service suggested I try their free tire patch instead of letting me spend the money. Because it was late they couldn't fix it that night and the last | Read Full Review

7/3/2020 12:00:00 AM | Google

★★★★★ Shelby Padilla

I’m a first time buyer, didn’t know a whole lot about the process but Jack Dorn was very helpful and walked me through the entire thing with ease and reassured me with any question I had! | Read Full Review

7/1/2020 12:00:00 AM | Google

★★★★★ Shahbaz I

Service department is absolutely fantastic. Very friendly staff. They don’t up sell anything unless your car actually needs service. You’ll be texted a link which will keep you posted. A technician will do a full undercarriage walk around of your car and show your car condition from underneath via link sent on your phone. I was truly | Read Full Review

7/1/2020 12:00:00 AM | Google

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7/1/2020 12:00:00 AM | Google

★★★★★ Danielle Moran

Michael was a superb and very patient ;) salesman, he was never pushy, just straight forward and factual. Sure, his job is to sell cars and make a commission, but his approach was done tactfully not tacky. I also very much appreciated that he was with us from the meet and greet to when it came down to the financing part, never did he | Read Full Review

6/30/2020 12:00:00 AM | Google

★★★★★ Josh Hyde

My Husband and I recently traded in our vehicle and purchased one from Auburn VW. The sales consultant who worked with us, Michael Charrey, was super helpful. It'd been a while since either of us had purchased a vehicle, and Mike was fun to talk to explained the whole process as we went along. Thanks Mike! I'm glad we ended up at A | Read Full Review

6/30/2020 12:00:00 AM | Google

★★★★★ Nikolas Preusser

I was having a hard time finding a salesman that would help me with pricing out a few options on a new Tiguan, so posted a few questions on a Tiguan Facebook page. Michael McCharrey reached out to me on his time off and answered all of my questions and then some. He was extremely knowledgeable, helpful, and professional during the en | Read Full Review

6/28/2020 12:00:00 AM | Google

★★★★★ Denny LaPlante

Update. Picked up a 2019 VW Alltrack! Brandon Koertge was my salesman. He was great. Put in a bunch of work and helped me pick the right car. I go out of my way to have service done here. | Read Full Review

6/27/2020 12:00:00 AM | Google

★★★★★ Jennifer

Michael helped us with our purchase and trade in. Process was fast due to coming in with a loan pre-approval from our bank. Michael was also able to negotiate our trade in value higher to meet the loan amount we were approved for. Got the car we wanted and great value for our trade in. Michael did an awesome job. Definitely recom | Read Full Review

6/27/2020 12:00:00 AM | Google

★★★★★ Amanda Massey

Michael went above and beyond to find me a specific vehicle. Even though they didn't have the one I was looking for (TDI golf hatch) he showed me some really good Jetta Sport wagons that almost changed my mind. Great team there and would reccomend purchasing with out hesitation! | Read Full Review

6/27/2020 12:00:00 AM | Google

★★★★★ Alex Toth

Really nice!! Jack worked with us on price :) | Read Full Review

6/26/2020 12:00:00 AM | Google

★★★★★ Stephanie reynolds

Had a service app scheduled for oil change I call prior to arrival they say an hour. We get there and she says it will be a little over and hour and will not give a loaner for oil changes even though it's supposedly a little over an hour ( mind you COVID 19 is going on). We walk around looking at cars for awhile and and hour goes by | Read Full Review

6/25/2020 12:00:00 AM | Google

★★★★★ Nicole Mills

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6/22/2020 12:00:00 AM | Google

★★★★★ paul milionis

Bought a 2017 Passat a couple days ago. I live in Salem Oregon so I was able to make the purchase over the phone online. That way when I flew up they were able to pick me up with the car and I was ready to go. Super easy and convenient. If you go here ask for the salesman Michael, dudes a homie and will get you the best possible deal | Read Full Review

6/22/2020 12:00:00 AM | Google

★★★★★ Krisha Rains

Mike my sales guy was professional, easy going and no pressure! Made my buying experience smooth and helped me be confident in my buying my new Tiguan! | Read Full Review

6/20/2020 12:00:00 AM | Google

★★★★★ Jefferson Mosman

Recently my partner and I purchased two vehicles from this dealership with help from Mike. Both times the service was great and and the process was painless. Mike was able to help in securing the vehicle I wanted and working out a trade in. I ended up purchasing a CPO 2017 Golf Alltrack with low miles. Overall had a great experience | Read Full Review

6/20/2020 12:00:00 AM | Google

★★★★★ Kimi Jannsen

Jack took care of us, setting us up with a beautiful Atlas. A pleasure to work with. No pressure, no hassle. Great experience. Thanks Jack! | Read Full Review

6/18/2020 12:00:00 AM | Google

★★★★★ Andrey Malskiy

***Update June 2020*** This happens to be the second time I purchased a vehicle with Auburn VW. The experience is second to none when it comes to customer care and service! This is experienced both in sales and on the service side. This time around, I worked with Brandon, who is a straight forward no BS sales man. No fast talking, | Read Full Review

6/15/2020 12:00:00 AM | Google

★★★★★ Casey McDonald

Jack took care of us and we had a great experience. | Read Full Review

6/13/2020 12:00:00 AM | Google

★★★★★ Nicolle Huang

I came in to purchase a 2019 VW Golf Alltrack that they had. While in the moment, everything seems to go fine, make sure you look at every number and every input before finalizing. They will put their licensing fees at $750, which is way higher than what it would be in the county I live in. They promised me they'd refund that part. N | Read Full Review

6/13/2020 12:00:00 AM | Google

★★★★★ Noah Hebert

Initially we had to hunt someone down to help us, but once the process started, our sales Master, Luda, was awesome. We had a really great time talking with her and working with her. Honestly this was the easiest car buying experience I’ve ever had. I’m thrilled with the car, I would definitely recommend going to VW Auburn and talkin | Read Full Review

6/12/2020 12:00:00 AM | Google

★★★★★ Harmandeep Pannu

Bad customer service never going back to this place. | Read Full Review

6/12/2020 12:00:00 AM | Google

★★★★★ john rambo

I made an appointment to look at a used vehicle at Auburn VW on 10 June 2020. When I arrived the gentleman who I made the appointment with was with another customer, so a second salesman began to help me. As soon as he pulled the car forward he was called on the intercom and a third salesperson approached me. She gave me the keys and | Read Full Review

6/10/2020 12:00:00 AM | Google

★★★★★ Kody The Odd

Having worked here for 2 years, I can say that the employees, management, and owners, are knowledgeable, helpful and friendly. As long as you keep a calm attitude, we will do our best to take care of our customers. | Read Full Review

6/8/2020 12:00:00 AM | Google

★★★★★ Lorin Emtage

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6/6/2020 12:00:00 AM | Google

★★★★★ todd hahn

I purchased a used vehicle the other day and had a fantastic experience. Brian and team were excellent and accomodating. They gave me good deal. Completely satisfied. I would highly recommend VW Auburn if looking for used vehicle. | Read Full Review

6/5/2020 12:00:00 AM | Google

★★★★★ George Washington

These Great guys & gals helped me purchase my! Very clean restroom and nice cars. | Read Full Review

6/3/2020 12:00:00 AM | Google

★★★★★ Monty Burich

Well, I have bought 4 cars from these guys and gals now. They are a great group of sales and service staff. They have taken care of me and my Cars now for Over 10 years now. No pressure to buy, great customer care, helpful service team. Auburn VW will remain a part of our family for years to come! Keep up the good work team. Our fami | Read Full Review

5/26/2020 12:00:00 AM | Google

★★★★★ Juan Valentin

30 April 2020 I've dealt with various dealerships, so far I'm not impressed one bit. As usual, they act all friendly at first, and then their customer service just declines from there. Proceeded to sell me an extended warranty that we were told was a bumper to bumper coverage, and being the car sat for so long we took it just in cas | Read Full Review

5/22/2020 12:00:00 AM | Google

★★★★★ The Boss

Service department is fantastic. Quick service and very professional service reps. | Read Full Review

5/20/2020 12:00:00 AM | Google

★★★★★ Ruach Hibbard

Really bad experience overall. I don't even know where to start... Bought my 03 bmw from them about a year ago. From financing to the supposed safety inspection that was never even done and was told that it was done when I saw the car. It took over a week to finally drive the car home. So much and and forth of them never knowing | Read Full Review

5/19/2020 12:00:00 AM | Google

★★★★★ Eric Schreder

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5/15/2020 12:00:00 AM | Google

★★★★★ Gabrielle Pipkin

The reason I am giving a two-star; one is for my original sales representative and one for the owner. The three lost stars are because of Auburn VW’s rude and dismissive service department. I wish the owner could teach them the value of customer service, because it shouldn’t end once you own your VW. I have had nothing but poor cu | Read Full Review

5/14/2020 12:00:00 AM | Google

★★★★★ Jay Welch

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4/30/2020 12:00:00 AM | Google

★★★★★ Juan Valentin

I've dealt with various dealerships, so far I'm not impressed one bit. As usual, they act all friendly at first, and then their customer service just declines from there. Proceeded to sell me an extended warranty that we were told was a bumper to bumper coverage, and being the car sat for so long we took it just in case. Now that we | Read Full Review

4/30/2020 12:00:00 AM | Google

★★★★★ James Johnson

This place told me they could fix my car numerous amount of times, I paid $200 to get it towed to their place, my car has a leak that I needed to get fixed that causes mold. They waited until my car was molded to tell me there’s no way they can work on it until it’s clean. So I went to clean it. They let it sit again for days while i | Read Full Review

4/27/2020 12:00:00 AM | Google

★★★★★ Stephanie Boltrick

My wife and I have worked with Austin on a few different vehicles/items in the past few years. He is a true professional and ensures that you receive all the information you need to make a decision based off of your own needs. I have never felt pressured by Austin or anyone at this dealership. They assisted with the diesel buy back, | Read Full Review

4/16/2020 12:00:00 AM | Google

★★★★★ Luke Pacheco

My 2014 tdi Passat transmission went out at 29k miles Rod helped me through the process of goodwilling the job with Volkswagen and I did not have to pay a single dime not even on my Rental vehicle. It took almost a month but everything was done right and I appreciate everything they did for me! Thank you! Whole service team was excep | Read Full Review

3/19/2020 12:00:00 AM | Google

★★★★★ Ahmed Mohamed

Recently purchased a car from here. The service I got was excellent. Big thanks to Brandon, he helped me get a very good deal. Brandon you are awesome, thanks again. | Read Full Review

3/7/2020 12:00:00 AM | Google

★★★★★ Erica C

Was in today to potentially purchase a car. Our salesman never spoke to me No hello, no goodbye, no thanks for coming in. Nothing! Spoke to the hubby, spoke to the step son, but not one word to me. Maybe VW Auburn doesnt like interracial couples, or maybe they just are plain rude. That was the worst car buying experience I have e | Read Full Review

3/7/2020 12:00:00 AM | Google

★★★★★ Shavahn Rials

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3/2/2020 12:00:00 AM | Google

★★★★★ Katherine Williams

I have been coming to Auburn VW for twenty years and numerous cars. I'm always treated like family, and that's why I'll keep coming back. | Read Full Review

3/1/2020 12:00:00 AM | Google

★★★★★ Oleh Fylyk

Regardless of age or appearance, the staff here is genuinely interested in helping you with your needs. Unlike other dealerships, the salespeople do not wait around in groups ready to pounce at you and take your money. As soon as you walk into the clean and brightly lit gallery you feel like you are in the right place. The interior d | Read Full Review

2/29/2020 12:00:00 AM | Google

★★★★★ Tyler Page

Recently bought a brand new 2019 Golf GTI S from the Auburn VW dealership and it has been everything I hoped for and then some! Wasn't sure what to expect when I initially stopped by but Luda and the rest of the staff were very easy going and accommodating. They were very willing to work with me on a deal and because of that we were | Read Full Review

2/23/2020 12:00:00 AM | Google

★★★★★ Auto Transport

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2/23/2020 12:00:00 AM | Google

★★★★★ Earle Judd

Hands down..the best VW dealer around! | Read Full Review

2/22/2020 12:00:00 AM | Google

★★★★★ Nathan Inkley

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2/22/2020 12:00:00 AM | Google

★★★★★ Northwestautoloan We Say Yes

Great service | Read Full Review

2/15/2020 12:00:00 AM | Google

★★★★★ Douglas Gilbert

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2/13/2020 12:00:00 AM | Google

★★★★★ Dai Jenny

I bought a brand new 2019 Volkswagen Tiguan with 7 years warranty,l got flat tires after 3 months l bought it, and the engine light was turned on twice in 4 months. l had never had a car accident!!!!! But Some parts are even broken, and they didn’t cover anything for me, they told me that l have to spent at least over $580 to fix it. | Read Full Review

2/13/2020 12:00:00 AM | Google

★★★★★ Anthony Hogan

Big thanks to Kristina and the Service Team for getting me excellent service with the detail team on my car. Smells, feels and looks right off the truck! Very happy with my other upgrades to my vehicle and would go back to them for all my future needs! | Read Full Review

2/11/2020 12:00:00 AM | Google

★★★★★ Pat Taylor

They fixed my car, which is the main thing. It wasn't cheap. :-( and it took almost 2 hours but the waiting room was very comfortable , free coffee magazines, TV. The people there were very nice. | Read Full Review

2/11/2020 12:00:00 AM | Google

★★★★★ George Nirider

I am thankful for good service, good value, and a very fun car! | Read Full Review

2/8/2020 12:00:00 AM | Google

★★★★★ Ken Parsons

I've been going to vw service centers for 12 years now and only 3 people at 2 stores with great customer service skills he is great you need to pay this guy he will make you more money than anyone in that store for sure | Read Full Review

1/31/2020 12:00:00 AM | Google

★★★★★ Amber Riser

The staff here is incredible. Very welcoming and professional .. all around excellent customer service. Lounge decent to wait in for car service but difficult if you plan to use a computer as they only have lounge chairs. | Read Full Review

1/23/2020 12:00:00 AM | Google

★★★★★ Laszlo Csuha

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1/22/2020 12:00:00 AM | Google

★★★★★ Book Snobbery

What a super nice Volkswagon dealership (Auburn). I was at this VW dealership to get an oil change. I like to use the dealership because they use VW parts. I was charged a fair price on my oil change and everything went smoothly. The service man answered all of my questions. I will definitely be back to this dealership. | Read Full Review

1/22/2020 12:00:00 AM | Google

★★★★★ Book Snobbery

Boo. | Read Full Review

1/20/2020 12:00:00 AM | Google

★★★★★ Sabino Saccone

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1/18/2020 12:00:00 AM | Google

★★★★★ Nathaniel Pardington

Overall a good decent experience at VW (Dwight & Austin were great). Was looking at a pre-owned 2013 Toyota Sienna (VIN 5tdkk3dc4ds302354). Test drove it, liked just about everything about the vehicle, took it over to the Toyota dealer to just do my due diligence and have a pre-purchase inspection. Toyota said the timing plate was le | Read Full Review

1/18/2020 12:00:00 AM | Google

★★★★★ saul perez

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1/17/2020 12:00:00 AM | Google

★★★★★ JoEllen E. Wilmer

They are really professional and very service oriented. Great experience. They care about their customers. | Read Full Review

1/16/2020 12:00:00 AM | Google

★★★★★ Tim McDonough

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1/14/2020 12:00:00 AM | Google

★★★★★ Angel Young

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1/12/2020 12:00:00 AM | Google

★★★★★ Evan Caruso

All around great experience and worth the trip up from Portland. Brian helped with the sale of the car - Very personable, professional, and fast. I didn't feel pressured or pushed at all with he sale of the car. Mike was extremely knowledgable when walking me through the details of the car, and Kamy was also a pleasure to work wit | Read Full Review

1/9/2020 12:00:00 AM | Google

★★★★★ Rami Nasr

Jack was a great dealer. Realistic, transparent and Worked to get me a good rate on my Subaru. Highly recommend this guy if you go there. | Read Full Review

1/9/2020 12:00:00 AM | Google

★★★★★ Troy Chenier

Auburn VW has hands down the best and most personable staff in the Pacific Northwest. Nowhere else in the state or region will anyone make your car needs seem like their personal mission. VW of Auburn goes above and beyond to meet the needs of their customers and to meet your expectations down to every detail. You will absolutely lea | Read Full Review

1/7/2020 12:00:00 AM | Google

★★★★★ ken ehrenberg

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1/4/2020 12:00:00 AM | Google

★★★★★ James Cuniff

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1/4/2020 12:00:00 AM | Google

★★★★★ Dustin Johnson

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1/4/2020 12:00:00 AM | Google

★★★★★ Brad Fischer

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12/29/2019 12:00:00 AM | Google

★★★★★ Guorong Li

It is great experience working with Luda to shop our first car after relocate back to US. Luda have broad knowledge on various models and trims of vehicle and patiently help us to choose right car. We felt that the advice she gave us was neutral and authentic and we were not pushed to buy anything. The deal is closed with pleasure | Read Full Review

12/29/2019 12:00:00 AM | Google

★★★★★ Linda Snyder

My sales person was Luda. She was amazing! Personable and totally knowledgeable about car I was interested in. She is quite young, but extremely professional. I did purchase a car but it had to be brought in from another dealership. When we picked it up this afternoon she had tied balloons in it and put a big bow on hood. I feel ver | Read Full Review

12/29/2019 12:00:00 AM | Google

★★★★★ Alexandre Anton

Brought my 2010 Volkswagen jetta to change the ABS control module+full diagnose+headlight adjustments+throttle cleaning. I came with my own diagnostic, but of course they do not accept, I spent 280 bucks for the same thing that I have already had, and of course a paper diagnose saying that there was 9 code stored and was cleaned out | Read Full Review

12/26/2019 12:00:00 AM | Google

★★★★★ Carson Wall

Jack Dorn was an amazing help! Got me approved with a great interest rate and it was very timely and quick! These guys rock! | Read Full Review

12/19/2019 12:00:00 AM | Google

★★★★★ Chris Schave

Such amazing service! No pressure and a joy to talk with. Highly recommend! | Read Full Review

12/18/2019 12:00:00 AM | Google

★★★★★ Is it BASEBALL Season yet

Was here last week and was quoted wrong estimate over the phone. Showed up with vehicle in am and they seemed very confused on when our apt was and also said we were given the wrong estimate. The manager was called over to only say that he checked phone records and that the service tech did give us the estimate but also hung up with | Read Full Review

12/12/2019 12:00:00 AM | Google

★★★★★ Todd Carter

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12/11/2019 12:00:00 AM | Google

★★★★★ jamie howard

Had a great experience buying my car from Jack ...he was very friendly and helpful and helped me find the exact car that I wanted !!! Great price and great company and love my new Volkswagen Jetta.... thanks jack : ) | Read Full Review

12/7/2019 12:00:00 AM | Google

★★★★★ Doug Thielen

I've been having my vehicle serviced here ever since I moved back to the area in 2014. They are always straightforward, honest, clear and manage expectations well. I trust them and continue to bring my car here even thought I've move work and home locations. The convenience of dealership locations don't make up for the stupendous ser | Read Full Review

12/5/2019 12:00:00 AM | Google

★★★★★ Taina Valentin

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11/27/2019 12:00:00 AM | Google

★★★★★ Shawn Matthiessen

For the used car criteria I have not a huge selection, but the salespeople are very easy to talk to. | Read Full Review

11/23/2019 12:00:00 AM | Google

★★★★★ Ibow Yankson

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11/23/2019 12:00:00 AM | Google

★★★★★ Jeremy Van Gieson

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11/20/2019 12:00:00 AM | Google

★★★★★ Michael Dib

Great experience! Car buying made easy. Can highly recommend Jack Dorn to help you through the entire process. Very experienced and genuine. | Read Full Review

11/19/2019 12:00:00 AM | Google

★★★★★ V10 Dreams

Always nice when you walk in and buy the floor model. They are always helpful and willing to find you the exact car you are looking for. I’ve bought three new cars here and have had five serviced. | Read Full Review

11/19/2019 12:00:00 AM | Google

★★★★★ Katie Crook

Everyone was super friendly and efficient! Jaden helped me get exactly what I wanted. Happy to have someone go over all the buttons and features before I drove away. Amazing service! | Read Full Review

11/16/2019 12:00:00 AM | Google

★★★★★ Tristan W

We purchased a used 2013 VW Jetta from this dealership back at the end of April. We worked with Jack Dorn who was a pleasure to work with and the transaction easy - we've enjoyed the car greatly since we purchased it. A big selling point was that the car has recently had a large tune up, new tires and breaks, an oil and air filter ch | Read Full Review

11/15/2019 12:00:00 AM | Google

★★★★★ Crystal Carey

The service department at Auburn VW is atrocious. I’m truly in awe that VW USA has allowed them to still have a service dept with the awful reviews people have left and having dealt with them myself. Worst experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years. Extremely | Read Full Review

11/14/2019 12:00:00 AM | Google

★★★★★ CC261

The service department at Auburn VW is atrocious. Worst experience I’ve ever had or seen from a service dept and I have family that has been in this industry for 15+ years. Extremely rude and dismissive advisors. Inconsistent information, when you actually finally hear from them, about the repair. I didn’t even learn my advisors | Read Full Review

11/13/2019 12:00:00 AM | DealerRater

★★★★★ Frank Thompson

Not quite as good as the VW dealership in Bremerton, but they have good customer service. | Read Full Review

11/10/2019 12:00:00 AM | Google

★★★★★ Bill White

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11/7/2019 12:00:00 AM | Google

★★★★★ Nicholas Price

I had an excellent experience buying a Jetta TDi from Brian Campbell and Dwight Gibson at Auburn VW. They make a very knowledgeable and easy-going team. Out of all the dealerships I shopped with in my car search, this is the only one I would describe as having a truly no-pressure sales environment. I Love the car, and I love the deal | Read Full Review

11/6/2019 12:00:00 AM | Google

★★★★★ Erika Peterson

Luda and the rest of the staff were great to work with. Love my 2014 Tiguan. | Read Full Review

11/2/2019 12:00:00 AM | Google

★★★★★ Eric Peterson

Thank you Luda! The team at Auburn VW were awesome to work with. I bought a 12 Jetta Sportwagen TDI and love it. No BS or games just really nice and friendly people that helped me get the right vehicle for me. I am sold on the diesel for being fun to drive and killer mpg. I drove from Graham to Bremerton and back only using a qua | Read Full Review

11/2/2019 12:00:00 AM | Google

★★★★★ Andy K

I had the best possible experience at Auburn VW! After having a terrible experience at another dealership, where they failed to honor prices they guaranteed to me, I was understandably nervous to deal with another dealership. Dwight and Brian were extremely helpful and settled on a deal with me over text, email and the phone, h I was | Read Full Review

11/2/2019 12:00:00 AM | Google

★★★★★ Charles Justin Basco

Best dealership experience ever. All of the staff is super friendly and knowledgeable. Rock bottom prices off new VW's compared to other VW dealers. | Read Full Review

10/30/2019 12:00:00 AM | Google

★★★★★ Leonard Ball

Great purchasing experience. We were happy with the price and the deal we made on our CPO VW. Luda was a pleasure to deal with and was more willing to listen to our concerns and ideas than any other salesperson we've tried to deal with on this choice. We'll defiantly contact her again when we look for our next rig. Thanks again f | Read Full Review

10/29/2019 12:00:00 AM | Google

★★★★★ Tracy G. Lord

Second vehicle my family has bought from Auburn VW & Jack Dorn! Thanks guys! | Read Full Review

10/28/2019 12:00:00 AM | Google

★★★★★ Susan Lammers

Super easy straightforward experience buying my alltrack and for a good price. Jack my salesman was a pleasure to work with. Its worth the drive from Seattle to auburn. | Read Full Review

10/28/2019 12:00:00 AM | Google

★★★★★ Telman M

Jack is the best guy, really good service. He really helped me out and is the best sales person in the building. Thank you Jack!!! | Read Full Review

10/26/2019 12:00:00 AM | Google

★★★★★ Misty Merz

The service was absolutely amazing. I had a Lexus and was tired of paying a hefty price for a name. Luda met my husband and I in the parking lot and immediately won our attention with her friendly and knowledgeable personality. I have all the safety features my Lexus has with a much better price point. I am looking forward to driving | Read Full Review

10/24/2019 12:00:00 AM | Google

★★★★★ Melissa M

Five stars for Luda, the enthusiastic and accommodating saleswoman who helped me find exactly what I was looking for. She really went above and beyond my expectations by showing me cars that were fresh on the lot before making it through detailing, tracked down some floor pads that were missing, and was on it texting updates while I | Read Full Review

10/24/2019 12:00:00 AM | Google

★★★★★ timothy gutmann

Came in to this location just under a week ago to buy out my lease on my 2016 Jetta. Luda, who was my saleswoman, ran the numbers on the buyout which would be 230 a month. She tried diligently to get me into a new 2019 Jetta to no avail. Though after working the numbers a couple of times she gave me an offer I couldn't refuse. For $2 | Read Full Review

10/20/2019 12:00:00 AM | Google

★★★★★ Nancy Schlagel

Bagged and bought a new bug! Silver this time... | Read Full Review

10/16/2019 12:00:00 AM | Google

★★★★★ Becky Hohengarten

Fastest car purchase I have ever had. Friendly staff. | Read Full Review

10/16/2019 12:00:00 AM | Google

★★★★★ Sonia Dociu

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10/15/2019 12:00:00 AM | Google

★★★★★ Olive Why

Luda was great and very helpful. I purchased a 2012 TDI Jetta and I am in love with it. They made it feel like a brand new car (: | Read Full Review

10/14/2019 12:00:00 AM | Google

★★★★★ Cathy Deschenes

I bought a brand new Jetta there. They are friendly fair and professional. | Read Full Review

10/14/2019 12:00:00 AM | Google

★★★★★ Andrew Pellkofer

Purchased my second vehicle from Auburn VW last month and it was a terrible experience, and one which put me in a vehicle which was legally unsafe to drive. I visited the dealership from out of state to purchase a used TDI Jetta Wagen. The price was right but the sales representative was uncooperative and ignored my inquiries regardi | Read Full Review

10/12/2019 12:00:00 AM | Google

★★★★★ Meghan Middleton

Had a great experience. Jack was excellent - very helpful and patient. Would absolutely recommend. | Read Full Review

10/11/2019 12:00:00 AM | Google

★★★★★ Thomas Jones

Great experience at Auburn Volkswagen we worked with Jack who got us a great deal on our new Jetta! | Read Full Review

10/11/2019 12:00:00 AM | Google

★★★★★ Austin Scott

Dwight was the sales associate that helped me, and he truly helped get the best price, and made the entire process easy and enjoyable. Would Definitely recommend buying a car from here, and from Dwight! | Read Full Review

10/9/2019 12:00:00 AM | Google

★★★★★ Hani Atassi

The dealer wanted to sell me a demo car which was “used extensively” as new. The car was very dirty in the inside and used for personal needs. The car had 1,400 miles on it but these weren’t test drive miles these were personal driven miles. To add insult on injury, he knew that I will be arriving and didn’t bother to clean it before | Read Full Review

10/8/2019 12:00:00 AM | Google

★★★★★ Luke 1:49

Dwight and Brandon are great. I visited probably 15 dealerships throughout my car search; this place is refreshing. No games. No salesy stuff. I got an incredible deal on an immaculate car. They’ve done a good job differentiating themselves without gimmicks; just authentic guys with quality inventory at a discount. Good job guys! | Read Full Review

10/4/2019 12:00:00 AM | Google

★★★★★ Charles Hart

Probably the best auto buying experience I’ve ever had. Working with Brian before I got to the dealer and then with Jack in person. These two have made this incredibly easy. And I got a great deal. Thanks for making this a pleasant experience ! | Read Full Review