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Auburn Volkswagen

Auburn Volkswagen
★★★★★(245)read reviews

3109 Auburn Way N, Auburn, WA 98002

(253) 561-8895 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: ClosedSun: Closed

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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Auburn Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
Daily Convenience Flexible hours. Online scheduling. Service Xpress.
Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
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Customer Reviews

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★★★★★ Mary Runions
This is the third car that I have leased from Auburn VW. The team here is the best there is. I was on a tight schedule and they had the whole process completed in no time. Since I got the car, I have had several people from the dealership reach out to see if I was happy with the car...I am!! I will always recommend Auburn VW. | Read Full Review
3/2/2021 12:00:00 AM | Google
★★★★★ Brandon Sablack
So im not sure If it is common practice to tell customers that certain parts of a vehicle are already installed in the vehicle, you buy it then find out that they never installed one, terrible customer service from general manager TONY he talked to us like children and told we were lying just trying to get a free car starter, free.. | Read Full Review
3/2/2021 12:00:00 AM | Google
★★★★★ Emilia Perez-Noland
I absolutely loved the help and customer service that I received from Luda! I was looking into getting a new (new to me) Volkswagen due to the fact that I sadly, lost my old 2015 Passat, to a total loss. I was looking into a 2017 Passat, for a slight upgrade. Instead, I left the lot yesterday with a gorgeous 2020 Passat. I can’t than | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ Julia Dickinson
Michael in sales and John in finance are awesome! Stayed after closing to finish the paperwork even though they didn’t have to. Michael made sure that every question was answered that I had, and made sure that I knew everything going into purchasing. If you are looking for your next VW, go see Michael! ???? | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ Dan Hansberry
Without a doubt the most pleasant vehicle purchasing experience I have ever had. I started the process by emailing several VW dealers in the NW looking for a specific vehicle package. Brian Campbell was one of several sales representatives that responded to my email. He stayed in contact with me from the very beginning making sure | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ Max Barton
Great service. Very helpful. Bought our second VW here and have no reservations. Michael was incredibly helpful and very friendly. Highly recommend. Great staff. Nice selection of vehicles. Very low stress purchasing environment! | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ A A
I had a great experience with my out of state purchase and would do business with Auburn Volkswagen again. | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ David Wilson
A one of a kind experience, all around. Got a great price, a great trade in value, and a great financing rate. My salesman (Dwight) did an amaxing job of exceeding my expectations. There were a couple issues with my 2004 Dodge 1500 that they took care of immediately. Have nothing but positive for this dealership! | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ Cadence Nickerson
My husband and I just bought our very first brand new car here and had an absolutely fabulous experience. Mike Charrey was our salesman and he went above and beyond to get us in our dream car. He was personable, answered all of our questions (which were many), and helped get us the best deal possible. We are so thrilled with our expe | Read Full Review
2/26/2021 12:00:00 AM | Google
★★★★★ Quynhanh Nguyen
LOVED Brandon, he knows how to keep it real and treat a customer. I felt like i got to weigh my options and decisions before purchasing my car. Took care of me and threw good deals and warranty for my car as well. Highly recommend him for anyone who is looking to purchase a car. | Read Full Review
2/22/2021 12:00:00 AM | Google
★★★★★ Stephen Fujita
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2/22/2021 12:00:00 AM | Google
★★★★★ Mark Cronkhite
Came in to look at the Atlas, Michael Charrey guided me to the right trim package and had me rolling in no time! Even helped me set up my Bluetooth in my new Atlas before I left! Awesome customer service! Thanks again Mike!! | Read Full Review
2/19/2021 12:00:00 AM | Google
★★★★★ Sam Moskow
Clean facility with great inventory. Michael was able to help me find the perfect car and he was friendly, knowledgeable and patient. Highly recommend this dealership and Michael, and I'll definitely be back for my next car! | Read Full Review
2/19/2021 12:00:00 AM | Google
★★★★★ Denis Frunchak
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2/19/2021 12:00:00 AM | Google
★★★★★ Nara Luna
Michael was kind and patient. Pulled a few Atlas's up for me and let me sit in each one at my own pace. Love the vibe he gave off! Honest and trustworthy. Thank you Auburn Volkswagen! | Read Full Review
2/18/2021 12:00:00 AM | Google
★★★★★ Don & Kathie Hamer
An honest will work for the customer car dealership. A rareity in the pacific northwest these days | Read Full Review
2/18/2021 12:00:00 AM | Google
★★★★★ Caelan Creaser
Brian really helped me easily trade-in my old car and purchase a new (to me) used car. He made the experience easy, quick, and I felt like my best interest was really taken in to consideration. I am really pleased with my new car and the service I received from Brian and the entire dealership! Thanks so much for all the help and guid | Read Full Review
2/17/2021 12:00:00 AM | Google
★★★★★ Sarah Harrison
We worked with Michael today to get our Volkswagon Atlas. He was great to work with! Very informative and friendly and helped us manage our young kids who we had to drag along. Thank you Michael for all your help! | Read Full Review
2/12/2021 12:00:00 AM | Google
★★★★★ Aj Ngyuen
Shady markups. No value building to customers. Unfortunate | Read Full Review
2/11/2021 12:00:00 AM | Google
★★★★★ Austin Jex
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2/11/2021 12:00:00 AM | Google
★★★★★ Stefanie Hood
Everything was very smooth and went very quickly. Fastest car purchase we have ever done. Brian was helpful and explained everything, leaving no questions. Loren walked us through the features on the car. Love Auburn VW!!! We even went back the next day so our daughter could buy a car. :) | Read Full Review
2/7/2021 12:00:00 AM | Google
★★★★★ Tim Allen
Me and my wife purchased a Buick Verano from the dealership a week ago. It was an awesome experience. Kevin was fantastic. He was very professional and made the process seamless. If you are looking for a new or used vehicle, Auburn Volkswagen is the place to go. Ask for Kevin, he will take good care of you! | Read Full Review
2/7/2021 12:00:00 AM | Google
★★★★★ Tyler Wilkinson
Austin from internet sales was awesome. Best car buying experience. Follows up with his customers. Got there at 10:20 and left at 10:50. Vehicle was by the door ready to go. | Read Full Review
2/7/2021 12:00:00 AM | Google
★★★★★ Victoria Sullivan
Michael Charrey was helpful and made the buying process easy and relaxed! | Read Full Review
2/7/2021 12:00:00 AM | Google
★★★★★ Tim Allen
Me and my wife purchased a Buick Verano fro the dealership a week ago. It was an awesome experience. Kevin was fantastic. He was very professional and made the process seamless. If you are looking for a new or used vehicle, Auburn Volkswagen is the place to go. Ask for Kevin, he will take good care of you! | Read Full Review
2/6/2021 12:00:00 AM | Google
★★★★★ Elizabeth Kasch
We worked with Brian Campbell and had a wonderful time. He was very informative and up front. Great experience all around. We came in with a trade in and they worked with us to get what we wanted. We definitely will be coming back in the future. | Read Full Review
2/3/2021 12:00:00 AM | Google
★★★★★ Kent Edgington
Found a used car I had been searching for on Auburn VW’s lot and ended up purchasing it thanks to Jack Dorn working with me on a few items Dwight went above and beyond to answer technical questions. Great team. Thanks for the pleasant experience. | Read Full Review
2/3/2021 12:00:00 AM | Google
★★★★★ Jonathan Short
I've been in and out of Auburn VW for the past few years after buying my first car in 2017. Since then I've paid for over 10k worth of services due to my own complications and parts breaking on the car before 100k miles. Recently was in after having issues fixing the car myself and payed $600 for wiring to be done. Once I got the car | Read Full Review
2/2/2021 12:00:00 AM | Google
★★★★★ Alan Szymkowiak
Shopped around locally for a VW and Auburn stepped up and made my purchasing experience as painless as humanly possible. Michael Charrey and Loren Williams were both great to work with, and I feel like I genuinely couldn’t have found a more ideal transaction. | Read Full Review
2/1/2021 12:00:00 AM | Google
★★★★★ Christine Uecker
Had the BEST car buying experience ever!! I actually came in on a Saturday to drop my 2017 Jetta off for an oil change, all was well. I came back a few hours later to pick up my car. I saw an Atlas in the lot and a passat. I knew better than to go over, but I did. Here comes Michael Charrey with his enthusiasm about all the sales, i | Read Full Review
2/1/2021 12:00:00 AM | Google
★★★★★ Natalie M-R
This is how you should buy a car! Michael was awesome, the car was perfect. I love my new 2020 Tiguan that replaced my CR-V. My kids love it! Thank you for all your help | Read Full Review
2/1/2021 12:00:00 AM | Google
★★★★★ Lindsay Berry
Had a great experience buying our new car at Auburn VW. Both Austin & Michael were extremely helpful and thorough, and made our car buying experience as seamless as possible. | Read Full Review
1/31/2021 12:00:00 AM | Google
★★★★★ Todd Bronk
We worked with Michael Charrey for our new Atlas purchase. We had our best car buying experience to date. Mike was knowledge and left us to explore the cars, models, etc, and was there when we had questions. He was knowledgeable about his products and took the time to work with us over several weekends and test drives to find our | Read Full Review
1/29/2021 12:00:00 AM | Google
★★★★★ Shardannay Adams
Rebecca at the front desk was great! Thank you! | Read Full Review
1/25/2021 12:00:00 AM | Google
★★★★★ Zachary Geroux
Go ask for Mike Charrey! He was super helpful and did not pressure us at all. | Read Full Review
1/24/2021 12:00:00 AM | Google
★★★★★ c anderson
My husband and I had a great experience with Jack Dorn. He was very helpful in the purchase of our vehicle. We have been a repeat customer because of his wonderful service | Read Full Review
1/24/2021 12:00:00 AM | Google
★★★★★ Madeleine Busch
Jack Dorn was very quick and helpful! Very straightforward process and pleasant customer service. | Read Full Review
1/22/2021 12:00:00 AM | Google
★★★★★ Yesenia
Michael made the buying process easy and fast !! | Read Full Review
1/22/2021 12:00:00 AM | Google
★★★★★ Alec Johnson
I recently bought a used 2015 Jetta and had a great purchasing experience. Kevin and Jack were the individuals who helped me get the best deal, the right car and financing for me! If you are looking for honest car dealers, go to these guys! | Read Full Review
1/22/2021 12:00:00 AM | Google
★★★★★ Raynee Neilsen
Michael Charrey was so awesome! Thank you for making my experience in buying my very first VW such a great one!! | Read Full Review
1/21/2021 12:00:00 AM | Google
★★★★★ Dxrkknght
Michael helped me with the purchase of my dream car, was a smooth and quick process. | Read Full Review
1/21/2021 12:00:00 AM | Google
★★★★★ Keaira Nelson
Jack was great walking me through my first time buying a car from a dealership. Very informative, straight forward, super helpful! Highly recommend his expertise and genuine care! | Read Full Review
1/20/2021 12:00:00 AM | Google
★★★★★ Ondine Bonser
I got there 10 minutes before my appt. I asked the svc advisor to confirm my oil change shouldn't take more than an hour right? Of course not she says. At 1 hour and 40 I had to ask what was going on with my car. Oh. She found the paperwork on her desk (which she was currently sitting at). I ended up being late to my job interview- t | Read Full Review
1/18/2021 12:00:00 AM | Google
★★★★★ Rashid Samuels
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1/16/2021 12:00:00 AM | Google
★★★★★ Kiersten Kindel
Came in on a whim and was not disipointed. Michael was very creative in helping us make the best move for our family! I LOVE OUR NEW TIGUAN?? It's the perfect addition to our family thank you Michael and thank you Auburn VW | Read Full Review
1/15/2021 12:00:00 AM | Google
★★★★★ kiphaynes
EDIT: What started out as a really nice experience has become a major disappointment. Paid cash for a used vehicle here three months ago and we never received the title. I've called the delarship at least 10 times but always get the run around. Why pay all those dealer fees if they cannot do the proper paperwork? | Read Full Review
1/15/2021 12:00:00 AM | Google
★★★★★ Jesse Saeteurn
Great experience Jack Dorn was very helpful and patient throughout the whole process | Read Full Review
1/14/2021 12:00:00 AM | Google
★★★★★ Layne Fisher
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1/12/2021 12:00:00 AM | Google
★★★★★ Jovan W
Stoped by after being at a Mercedes dealership looking at another vehicle. Michael pointed me in the right direction, treated me with respect and really is a car guy. Fell in love with a Passat and he made it happen! Thank you Michael ?? | Read Full Review
1/12/2021 12:00:00 AM | Google
★★★★★ Joseph Vanderloo
Have driven down from NE Seattle twice to buy a car here since it's better than any other Seattle area VW dealership. Jack got us in and out extremely fast and was very helpful. | Read Full Review
1/8/2021 12:00:00 AM | Google
★★★★★ Robert k
Worked with Jack. He was very kind, helpful, and patient with us. He was very knowledgeable and answered all our thousand and one questions. Made the car buying process seamless. Highly recommend. | Read Full Review
12/30/2020 12:00:00 AM | Google
★★★★★ Zachary Hines
We just bought a Certified Pre-owned 2018 VW Atlas from Auburn VW this past Saturday. The process was painless, and they took great care with Covid-19 precautions. We worked with Luda Kotova while there, and she was great! No pressure, easy test drive setup, and gave us lots of space to make the decision that was right for us. We'd h | Read Full Review
12/29/2020 12:00:00 AM | Google
★★★★★ Ch. Muhammad Awais Afzal
Mr. Rod from service department is phenomenal. Great customer service and great job done on the car. Special thanks to Mr. Rod. | Read Full Review
12/28/2020 12:00:00 AM | Google
★★★★★ Estelle Kim
Michael at Auburn VW was incredibly kind & helpful throughout my whole first car buying process. He was so straight forward and authentic from the get go. We totally did not expect to walk out with a new car today but were sold as soon as we test drove our Tiguan, and even more so with Michael’s helpful guidance. Thank you Auburn VW | Read Full Review
12/26/2020 12:00:00 AM | Google
★★★★★ Ty Cayce
Fantastic experience from start to finish w/ Jack! Very helpful, informative, and no pressure throughout. Looking forward to my awesome new car and coming back next time for my next vehicle too! Thanks again & Happy Holidays! | Read Full Review
12/24/2020 12:00:00 AM | Google
★★★★★ Scott Isaacson
Third experience with Auburn VW. Dealt with both Jack and Spencer. Both guys are great to work with. Frictionless dealing. Highly recommend. | Read Full Review
12/23/2020 12:00:00 AM | Google
★★★★★ James Powell
Purchased a Toyota for my wife, Michael was honest and made the process easy. This is my 6th car from Auburn VW and I will always comes back. Thanks guys! | Read Full Review
12/23/2020 12:00:00 AM | Google
★★★★★ Maddie
After a nightmarish amount of car issues with my Civic that ended with my car being totaled, I was able to get a great deal on a used Jetta the next day thanks to Brian and the team looking out for me and recommending a great car with a warranty so I don't have to worry about more car issues! | Read Full Review
12/23/2020 12:00:00 AM | Google
★★★★★ Andre Teixeira
Although I ended up not buying a VW this time, I can say that during my research, Auburn VW provided the best customer experience of any other brand/ car dealer in Seattle area - little details, that in the end makes a big difference. Michael Charrey was very cordial, and did the extra mile to find the car I wanted, looking for alter | Read Full Review
12/23/2020 12:00:00 AM | Google
★★★★★ Jintana Umb
Michael was great in getting me my new Passat! Very helpful with my husband and highly recommend him! | Read Full Review
12/21/2020 12:00:00 AM | Google
★★★★★ Irina Smoke
My husband and I purchased a car here today and had a great experience. Dwight answered all our questions and got us out the door with an e-Golf in a few hours with minimal hassle. Really appreciated the fast, friendly car shopping experience. Thanks Dwight and the rest of the Auburn VW crew! | Read Full Review
12/19/2020 12:00:00 AM | Google
★★★★★ Jonny Riede
Friendly staff let me look at my own leisure, answered questions honestly. Jack Dorn was a straight shooter. | Read Full Review
12/19/2020 12:00:00 AM | Google
★★★★★ Morgan Chiu
I had one of the best car buying experiences (if not the best) in Auburn VW. The Internet sales team (Dwight, Bryan, Kevin) was stellar. They were honest, transparent and fair. Pretty quickly I found I didn't have to feel guarded around these guys. The entire communication was done through text - very efficient and effective. An | Read Full Review
12/16/2020 12:00:00 AM | Google
★★★★★ Kayleigh Clark
I came here a few days ago at 1 PM to test drive a car, I was out at 2:30 with keys to the same car that I now own! I was so nervous for the car buying experience and was dreading it for months. They made it super easy for me, letting me take my time on the test drive taking it on freeways and city roads, and being super straightforw | Read Full Review
12/9/2020 12:00:00 AM | Google
★★★★★ Zoë Pearson
Michael Charrey was fantastic. He helped place me in a Tiguan about a month ago and I absolutely love it! He was knowledgeable and friendly. It was so nice to work with a car salesman that isn't pushy, and I know is genuinely looking out for me and my needs. I highly recommend working with him! | Read Full Review
12/8/2020 12:00:00 AM | Google
★★★★★ Ronnie Stern
I recently leased an Atlas from Auburn VW and worked with Jack. Jack has upstanding character. He was honest, reliable, and efficient throughout the process. I have leased several cars in the past, but this experience was my best one. Thank you Jack! | Read Full Review
12/8/2020 12:00:00 AM | Google
★★★★★ jamie howard
Had a great experience buying my car from Jack (JD) Doran ..he was very friendly and helpful and helped me find the exact car that I wanted !!! Great price and great company and love my new Volkswagen Jetta.... gave me a great price for my trade in too that other places I went too low balled me... thanks jack you are awesome !!!!!! : | Read Full Review
12/5/2020 12:00:00 AM | Google
★★★★★ Heather St.Clair
I highly recommend Michael Charrey at Auburn Volkswagen. He helped me buy my first new car! I had so many questions and can be a bit fussy. He guided me through the process, promptly answered my questions, and helped make the process more enjoyable (and less intimidating than I’d expected). I appreciated his diligence in following co | Read Full Review
12/4/2020 12:00:00 AM | Google
★★★★★ Misty R
Came down to check out an Atlas. We had been to two other dealers before and not one person treated me like Michael did. Very kind, honest, and patient. I've never been so excited about a new car! I love the Atlas! | Read Full Review
12/4/2020 12:00:00 AM | Google
★★★★★ Drew Mosier
Working with luda was absolutely easy. And stress free. | Read Full Review
12/3/2020 12:00:00 AM | Google
★★★★★ Clint Sweetser
Friendly service that worked around my schedule and made the car buying experience a pleasure. Highly recommend Auburn VW. Ask for Jack Dorn! | Read Full Review
11/28/2020 12:00:00 AM | Google
★★★★★ Jonah Pilot
This is my second purchase from this dealership and they were a pleasure to work with again. Michael offered great customer service throughout the whole experience of the purchase, and helped me walk out the car lot with the car that I wanted. I definitely recommend coming to check out this dealership if you’re looking into owning a | Read Full Review
11/28/2020 12:00:00 AM | Google
★★★★★ Peter Garcia
Do not come here!!! Sold me certified preowned Passat with warranty that leaked water in it. Would not cover cost. Will not be coming back. Very disappointed. | Read Full Review
11/24/2020 12:00:00 AM | Google
★★★★★ Anthony Meier
Awesome service and always there to save you time and money. Be sure to ask for Rod when you take you car in for service. Also give a shout out to Jay as well. Great place to take your VW | Read Full Review
11/22/2020 12:00:00 AM | Google
★★★★★ alexandria chew
Just finished purchasing my first new car and Michael made it so easy and stress free. He was very friendly, accommodating, and had some jokes. I would definitely recommend him to others. Thank you! | Read Full Review
11/22/2020 12:00:00 AM | Google
★★★★★ Keith Beasinger
Micheal Charrey did an excellent job! Very personable, knowledgeable and efficient! I would definitely work with mike when purchasing a vehicle in the future. | Read Full Review
11/21/2020 12:00:00 AM | Google
★★★★★ Jesse Saylor
Jack was great!! We where in and purchased in under 1.5 hours!! Straight forward and honest!! Jesse | Read Full Review
11/19/2020 12:00:00 AM | Google
★★★★★ Mercedes Morton
Michael was fantastic during the whole process. He really went above and beyond to get me into the perfect Tiguan. Thank you Auburn VW for all your help | Read Full Review
11/19/2020 12:00:00 AM | Google
★★★★★ Shahzad Bashir
Had good experience working with Jack Dorn. He had done the pre-work before I arrived, so things went swiftly. I would consider doing business with them in future. | Read Full Review
11/18/2020 12:00:00 AM | Google
★★★★★ Jeff B
I hate leaving bad reviews. I usually avoid it at all costs but this one has caused me financial pain in a hard time while my wife is pregnant.I was buying this car to have a four door for our baby that's due in June and now we are spending money on fixing a car that already cost us 20k (estimated 3k minimum in repairs) Please rea | Read Full Review
11/18/2020 12:00:00 AM | DealerRater
★★★★★ Abby Glover
Had a great sales experience with Jack | Read Full Review
11/16/2020 12:00:00 AM | Google
★★★★★ Lizbeth R
With this being my first car purchase, Michael was kind, relaxed and really took the time to explain how the process works. Thank you Michael and thank you Auburn VW for the help?? | Read Full Review
11/13/2020 12:00:00 AM | Google
★★★★★ Amber Kline
Spent weeks hunting for an older Suburban, found one at Auburn VW. Contacted the internet department which forwarded me to Michael Charrey. Super laid back, honest and easy to work with. I would recommend Auburn VW to any of my friends???? | Read Full Review
11/9/2020 12:00:00 AM | Google
★★★★★ E Vanmeter
Purchased a 2021 Atlas from Michael. He was amazing, even had floor mats ready for me when I came to get the plates. Such a great team, thank you | Read Full Review
11/8/2020 12:00:00 AM | Google
★★★★★ travis grine
Had another great experience with Auburn Volkswagen. I had the pleasure of working with Jack Dorn. He's very professional and 5 star service. I recommend anyone looking to buy a Volkswagen to come in and give them a shot. I have been to 2 other vw dealers in the area and Jack and the sales team at Auburn VW stand above the rest. | Read Full Review
11/8/2020 12:00:00 AM | Google
★★★★★ Living lyfe To da fullest
Me n my wife recently bought a car here. We have been going through it with these car companies n thought car max was going to be honest n hold to there advertising. We they have no been good or family friendly. We bought a 2011 vw since having the car I’ve replace the engine twice. The head light system has fried 4 times. Now the tr | Read Full Review
11/6/2020 12:00:00 AM | Google
★★★★★ marche parramore
Kevin and Jack were amazing. They listened to what we wanted and needed. Both were willing to help us out with no problem at all. They did everything they could to see us win. Not pushy at all. Very understanding to what we could not do. But in the end they made it work for us. Thank you so much for your help! LOVE MY NEW CAR! | Read Full Review
11/4/2020 12:00:00 AM | Google
★★★★★ Michelle Baca
We have nothing but good things to say about Auburn VW. Michael Charrey helped us find the perfect used car for our 16 year old daughter. The bumper to bumper warranty was the perfect selling point and they gave us the best deal! Very satisfied customers! | Read Full Review
11/2/2020 12:00:00 AM | Google
★★★★★ Spooks Spookertons
Such an awesome dealership! I came in today and received such amazing service from Brandon and Loren. Very helpful, knowledgeable, patient, and just so friendly. If you are considering a Volkswagen, this is the spot to get it. | Read Full Review
11/1/2020 12:00:00 AM | Google
★★★★★ Chris Turla
Jack Dorn was fantastic. Straight forward and fast for a smooth transaction. Thanks Jack! | Read Full Review
10/31/2020 12:00:00 AM | Google
★★★★★ Barney Fife's Grandma
Their service department is pretty good but I'm not a fan of the sales department. Not that I've ever been a fan of salespeople but the people at Auburn VW don't do anything to change my feelings. It's a chore buying cars here. | Read Full Review
10/31/2020 12:00:00 AM | Google
★★★★★ Kyla Mendez
My boyfriend went in to look at a used car today and was met with the rudest service. The man was short with him, and when he said that he didn't have insurance (I test drove the car) the dealer asked if he was paying in cash? Where do you make these assumptions? Afterward, didn't even offer to show him more cars after the first one | Read Full Review
10/31/2020 12:00:00 AM | Google
★★★★★ Cory Hauge
Even before I have gotten my car on site, Tony helped me understand the possible causes and resolutions to my issue, had direct knowledge and prices on hand, got back to me in a very timely manner and over all gave me some hope on getting my death trap running like it should be. I hope I get to shake that guys hand when its running a | Read Full Review
10/24/2020 12:00:00 AM | Google
★★★★★ jennifer johnson
Once again Jack Dorn at Auburn VW has exceeded expectations! This is my 4th car from Jack and he always comes through with the best deals!!! If you're in the market ... come to auburn VW and ask for Jack Dorn!!! | Read Full Review
10/24/2020 12:00:00 AM | Google
★★★★★ zach foote
Great experience when purchasing our car here. Michael was a incredible person to work with when purchasing our Atlas. He was fun, knowledgeable, and honest when trying to show us different vehicles that we may like. Their inventory was large and the prices were extremely competitive. Would absolutely recommend looking for your car h | Read Full Review
10/24/2020 12:00:00 AM | Google
★★★★★ Maria Bicely
I absolutely appreciated the service I recently received from Auburn Volkswagen. Michael was so accommodating & patient. Thank you to Matt Welch for picking Michael to help in my new purchase of my Atlas. | Read Full Review
10/22/2020 12:00:00 AM | Google
★★★★★ Miranda Susnar
Great dealer! Brandon was super easy to work with and made it super fast. Thank you. | Read Full Review
10/22/2020 12:00:00 AM | Google
★★★★★ Mar Jac
Came down for a 2012 Passat, they had good inventory, and I found the perfect car! Michael helped me through the transaction, he made it smooth and straight forward. I would not hesitate to recommend him and will be sending family in?? | Read Full Review
10/21/2020 12:00:00 AM | Google
★★★★★ SAPPY
Jack the salesperson who helped me out was outstanding! No bs. Easy process. Great job Auburn VW! For a hell of an employee. ??????????????? (My first ever Volkswagen as well) | Read Full Review
10/21/2020 12:00:00 AM | Google
★★★★★ Leslie Myers
I bought my e-golf last year and still love it. Day of purchase was seamless but even better is the exceptional service I still get from Auburn VW. Dan, their GM, sets a high note for customer service. And Loren, their customer service manager, is always quick to answer questions over email. Thank you Auburn VW!! | Read Full Review
10/19/2020 12:00:00 AM | Google
★★★★★ D K
I bought my Tiguan yesterday, my 6th VW and 2nd vehicle purchase from Auburn VW ~ This go around, Mike Charrey helped me out ~ He was pleasant, knowledgeable and easy to work with ~ Mike made the entire process easy & enjoyable ~ I also dealt with Loren Williams again ~ He is a joy to speak with ~ Loren explains everything to you ab | Read Full Review
10/18/2020 12:00:00 AM | Google
★★★★★ Tiffany Granger
I had such a great buying experience with Luda. She was very kind and did not pressure me. And after having some really bad experiences with car sales reps at other dealerships, she was a breath of fresh air. I came in knowing what I was looking for and could have went with a number of other dealerships, but chose this one because of | Read Full Review
10/16/2020 12:00:00 AM | Google
★★★★★ Artur S
Love my new GLI! Michael was patient and knowledgeable. This guy knows cars in and out?? I appreciate the experience and will send family his way. VW4LIFE???? | Read Full Review
10/11/2020 12:00:00 AM | Google
★★★★★ Alexander B
Purchased a 2020 Tiguan from Michael last Sunday, from the phone call to the drive off it was a wonderful experience. Thank you for your time, and know your in good hands at Auburn VW | Read Full Review
10/11/2020 12:00:00 AM | Google
★★★★★ Ruby Medina
Michael helped my family purchase a new Atlas. He was very kind and fun. The process was easy and straightforward. | Read Full Review
10/11/2020 12:00:00 AM | Google
★★★★★ A Jones
Very pleased with our experience. We came to look at one car ended up with 2. Thank you Jack Dorn very much for your wonderful customer service and patience. Literally no pressure but also appreciated You worked with us. We are so pleased with how everything worked out. We were treated with kindness respect and felt like you real | Read Full Review
10/10/2020 12:00:00 AM | Google
★★★★★ Panda Dogg
Zach was a good guy to talk to, glad to be one of his few first cars sold, good job new car is great!! | Read Full Review
10/6/2020 12:00:00 AM | Google
★★★★★ Sepand Bafti
Excellent service from Jack Dorn. Quick and painless! Highly recommend if you’re looking for a new car. | Read Full Review
10/5/2020 12:00:00 AM | Google
★★★★★ Darci Lee
I just purchased my 3rd VW at Auburn VW and they always make the buying experience easy and fun. Jack Dorn has sold me two of my vehicles and he’s always transparent and honest with us. Highly recommend this dealership. | Read Full Review
10/5/2020 12:00:00 AM | Google
★★★★★ Kikas Boutique
Each time I purchase a car I get super nervous, but thanks to Zach Wollerton at Auburn Volkswagen my experience was exciting and super simple! I love my new Audi, & I will definitely be calling Zach for my next car! | Read Full Review
10/3/2020 12:00:00 AM | Google
★★★★★ Jay Lakhani
Sold us a car that was tuned by the previous owner, we were not told about this. The engine blew up 6 months later into ownership and they claimed that we tuned the vehicle even though we did not. It clearly wasn't checked when it was traded in. $5500 for a new engine and my wallet was burned. Unethical practice and looking back at i | Read Full Review
10/2/2020 12:00:00 AM | Google
★★★★★ Robert Rutherford
Jack dorn was an amazing sales man and I would highly recomend this dealership . | Read Full Review
9/30/2020 12:00:00 AM | Google
★★★★★ Eugene Shvorak
last week we had a wonderful experience of buying a car at Volkswagen Auburn. We really liked the attitude of the employee to the client. I would especially like to thank sales consultant Michael Charrey. This guy did a very good job with us. Thank you! We appreciate it! | Read Full Review
9/28/2020 12:00:00 AM | Google
★★★★★ Sujay Sathyanaraya
Michael made the car buying process easy and direct. He is knowledgeable about the products, but also in the modifying the vehicle. He is a car guy through and through. Even came out and installed my plates for me when they showed up. | Read Full Review
9/28/2020 12:00:00 AM | Google
★★★★★ Kathy Bare
Bought a Toyota Sequoia here, worked with Michael. Very straight forward, spent the time to teach me how the process works. Worked with me over 2 days to make sure I was comfortable. 10/10 would recommend! | Read Full Review
9/27/2020 12:00:00 AM | Google
★★★★★ Joslin Roth
We just bought a 2020 Tiguan from Michael @Auburn VW. Probably the single best car buying experience we have ever had. My sister is coming tomorrow to buy the same model. Couldn't be more pleased with our experience. | Read Full Review
9/26/2020 12:00:00 AM | Google
★★★★★ Tina Kastning
The service and sales department can be trusted to do the right thing. | Read Full Review
9/25/2020 12:00:00 AM | Google
★★★★★ Eric Johannes
Jack was amazing and very helpful with our car buying experience. It was a nice surprise to get to spend the entire car buying experience with Jack. No being handed off to multiple people for financing and wasting away in the lobby for countless hours. Very quick yet thorough experience and would recommend seeing him to purchase you | Read Full Review
9/25/2020 12:00:00 AM | Google
★★★★★ Patrick Mccluskey
After searching and searching for my right car. I came across the vw alltrack which they don't make any more. Found that Auburn VW had a bouch of new 2019 Golf alltracks still available. Starting talking to Austin via of texting. Austin sent me to Jack. The easiest and most friendly sale person I've every met. Not even pushy like som | Read Full Review
9/25/2020 12:00:00 AM | Google
★★★★★ K J
Was looking to trade on my vehicle for one at VW of auburn. The sales rep did an ok job however the whole trade in process really pushed me away from doing business with them. First it took over 40 mins to get a rate for my trade in.... then when I was trying to test drive another car during this 40 min wait I realized that a staff m | Read Full Review
9/25/2020 12:00:00 AM | Google
★★★★★ Michelle Fjetland
Michael was patient and kind. Very honest and really made this experience easy. Thank you to the team at Auburn VW for staying late and making it work. | Read Full Review
9/23/2020 12:00:00 AM | Google
★★★★★ Patrick Mccluskey
After searching and searching for my right car. I came across the vw alltrack which they done make anything. Starting talking to Austin via of texting. Austin sent to Jack Dorn. The easiest and friendly sale person I've met. Answer all of my questions. So stress free and the buying experience was great. I got a beautiful silk blue 2 | Read Full Review
9/23/2020 12:00:00 AM | Google
★★★★★ David Fike
Luda was great! Patient and kind. Even though it took me a few days to make up my mind, she kept in contact, but didn't show pressure. Staff was helpful. I'd recommend Auburn Volkswagen to anyone looking for a VW (unless you're looking for a bug. They don't have many on the lot). | Read Full Review
9/21/2020 12:00:00 AM | Google
★★★★★ Neeraj Singh
I've bought 2 cars from Jack Dorn. The price seemed good on the new car and trade-in. I appreciate the lack of haggling and games with extra charges. | Read Full Review
9/21/2020 12:00:00 AM | Google
★★★★★ Noel Domingo
Very pleasant experience with auburn Volkswagen!! Dwight and Austin were awesome.. walked us thru the process with enthusiasm .. and Austin took the time to give my wife a quick tutorial and go over the features prior of driving off the dealership.. Thank you Auburn VW | Read Full Review
9/19/2020 12:00:00 AM | Google
★★★★★ Jackie Madrigal
Luda Kotova and Zach Wallerton are amazing! I love their customer service! They are so helpful. We purchased an Audi and the experience was easy and fast. I recommend them both! | Read Full Review
9/19/2020 12:00:00 AM | Google
★★★★★ Anthony Grzyb
Never got my coating done and never got refunded or credited back as far as I can tell. Was told they would let me know what would happen,nothing. Didn't keep in touch. They're good at theft I guess. | Read Full Review
9/19/2020 12:00:00 AM | Google
★★★★★ Seth nutter
Was a quick and easy car buying experience. Jack Dorn was out sales consultant and made the buying process very stress free. | Read Full Review
9/18/2020 12:00:00 AM | Google
★★★★★ Amy Hiibel
Quick and extremely friendly service. Jack Dorn made the process of purchasing a vehicle completely stress free and enjoyable! | Read Full Review
9/18/2020 12:00:00 AM | Google
★★★★★ kiphaynes
Really nice experience buying a used explorer here today. Easy going and professional staff. Definitely recommended. | Read Full Review
9/16/2020 12:00:00 AM | Google
★★★★★ L J
This is the third time I have worked with Jack Dorn @ Auburn VW. When we needed to replace a malfunctioning car of a different brand we went to VW because we knew we could trust working with Jack. I test drove at a neighboring dealership to compare to the Atlas we ultimately chose and they did not follow through on their promises ( | Read Full Review
9/13/2020 12:00:00 AM | Google
★★★★★ Charles Pinto
Came down to purchase a Kia Optima, worked with the internet department, then met with Michael on the lot. They were quick and efficient. Even gave me a ride to drop off my rental car. Great team there?? | Read Full Review
9/13/2020 12:00:00 AM | Google
★★★★★ Randy Bergum
My wife and I had a great experience with Auburn Volkswagen buying our new Tiguan. The salesperson Luda Kotova was great and a pleasure to work with. We didn't feel pressured and she worked with us to get what we wanted and the price we could afford. Having never owned a VW before we weren't sure about it when we first walked in and | Read Full Review
9/11/2020 12:00:00 AM | Google
★★★★★ alma hadzihasanovic
This is our fourth VW purchase from this dealership with the help of Jack Dorn. He was awesome to work with, great customer service, easy to communicate with and helped get us our new family car. If you need a new car, we highly recommend working with Jack! | Read Full Review
9/10/2020 12:00:00 AM | Google
★★★★★ Johnson Kuku
Go ask for this sales rep Kevin, his a good guy and explains all the nitty gritty of buy a new car as compared to a certified used one. His knowledgeable with his 12yrs plus in car sales. | Read Full Review
9/6/2020 12:00:00 AM | Google
★★★★★ Dionne Foster
Had a really great experience with Michael and the rest of the team. Super friendly and great communication. | Read Full Review
9/6/2020 12:00:00 AM | Google
★★★★★ C F
Had a ppi on a 04 r32 guys where very knowledgeable and did a top notch inspection. Very glad i did. | Read Full Review
9/6/2020 12:00:00 AM | Google
★★★★★ Stefanie Crow
We didn't end up buying from these guys but we almost did. Prices are reasonable and salesman are not pushy. Lot is tight. Parking can be an issue here. | Read Full Review
9/6/2020 12:00:00 AM | Google
★★★★★ David Taylor
Purchased a cross sport from Michael a couple months ago, completely forgot to leave a review until he checked on us today. Process was easy and friendly. Very forward and understanding of my difficult wife. She test drove three vehicles on multiple occasions and finally after a month of deciding picked out what she wanted. Michael f | Read Full Review
9/5/2020 12:00:00 AM | Google
★★★★★ Ty Brooks
Had a great experience working with Jack Dorn. After shopping around for a used Subaru, we found the right one at Auburn Volkswagen. Jack helped us navigate our first car purchase. | Read Full Review
9/5/2020 12:00:00 AM | Google
★★★★★ Rowan Drury
I bought my 2016 preowned-certified e-golf from Luda. She is kind, helpful, and just all around a great car salesman! | Read Full Review
9/5/2020 12:00:00 AM | Google
★★★★★ Tai Tai
No one approached us. They almost seemed irritated when asked if they had the a specific vehicle we were looking for. The staff seemed a bit judgemental and unwilling to help. I would not return to this location. We had much better experience at the Chevrolet in Auburn. They were very accommodating, polite, and not over-eager. I w | Read Full Review
9/5/2020 12:00:00 AM | Google
★★★★★ Crystal Podruchny
Got a new Atlas and love it! Thank you Michael and Mike you were very helpful! This has our 3 car from Auburn VW and our family has been coming here for decades! | Read Full Review
9/3/2020 12:00:00 AM | Google
★★★★★ Almond Joy
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9/3/2020 12:00:00 AM | Google
★★★★★ Anthony Grzyb
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9/2/2020 12:00:00 AM | Google
★★★★★ brock richardson
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8/31/2020 12:00:00 AM | Google
★★★★★ Aaron Hiebert
I called Auburn VW to ask about a used GTI and Brandon pricked up the phone. He was chill, low pressure and easy to work with. I ended up driving in after work and when I walked into the dealer, everyone I spoke to was helpful and friendly. Brandon was great and I worked a deal on my trade, got a great deal on a super clean GTI and w | Read Full Review
8/31/2020 12:00:00 AM | Google
★★★★★ Vanessa Bodley
I have been a customer of Auburn VW for 15+ years. My 2012 GTI was having some issues and with a growing child it was quickly becoming impractical. I knew I would have a complicated transaction and was feeling stuck, so I reached out to Loren and asked for help. As always, Loren provided excellent customer service, I felt very ca | Read Full Review
8/31/2020 12:00:00 AM | Google
★★★★★ Johan Hernandez
I was working with Jack Dorn on an R32, he was very kind and patient. He didn’t pressure nor rush me in anyway. Overall it was a great first experience and I would recommend giving him a chance. | Read Full Review
8/27/2020 12:00:00 AM | Google
★★★★★ Eddie Cuevas
Great experience, first time at the VW dealer in Auburn. Jack was great from start , very positive experience. Was able to take the car home same day in a reasonable time. | Read Full Review
8/27/2020 12:00:00 AM | Google
★★★★★ mike tolliver
I love these guys. Fast service. Uber back and forth if needed. Loaner cars. And VW pride. | Read Full Review
8/26/2020 12:00:00 AM | Google
★★★★★ NicoleLove Divineraver
Mike Charri is absolutely awesome!!! He took the time to walk through each of our options and catered to cars based only on what we wanted out of them. He didn't try too hard for the upsale and he was very patient with us. Fantastic experience and great customer service and very funny. Highly recommend working with him for anyone who | Read Full Review
8/26/2020 12:00:00 AM | Google
★★★★★ Chase Taylor
Kelly in service needs a new job, she is very miserable. | Read Full Review
8/26/2020 12:00:00 AM | Google
★★★★★ Rachael Hawk
Michael McCharrey was amazing. He was polite and very helpful as well as hilarious. He has made this entire process as a first time car buyer a breeze. Mike has been nothing but helpful every step of the way and very informative when I wasnt sure so sure. I highly recommend him! He also has snacks. ?? If you have any questions I would | Read Full Review
8/25/2020 12:00:00 AM | Google
★★★★★ Rachael Hawk
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8/22/2020 12:00:00 AM | Google
★★★★★ Paul Jones
if you're looking to buy a VW definitely visit Jack Dorn at VW Auburn. Super knowledgeable, no pressure. Highly recommend | Read Full Review
8/22/2020 12:00:00 AM | Google
★★★★★ Patrick Squires
My wife and I had been looking for 3 weeks to find a TDI sportwagen. Called up Auburn VW to check out some they had on the lot and was greeted by Michael Charrey. Very forward, transparent and really went out of his way to make us feel comfortable with our purchase. We've had the car now for 3 months and love it! Great fuel economy a | Read Full Review
8/21/2020 12:00:00 AM | Google
★★★★★ Selena Rios
Michael and Lauren were awesome. They made me happy to by a car with them. Answered all my questions. He also gave us snacks and was okay with having my monsters in the building. Pet and kid friendly. | Read Full Review
8/21/2020 12:00:00 AM | Google
★★★★★ Gherghel Daniel
Thank you Vw Auburn for outstanding customer service! I had a great deal on a nice car. Jack Dorn was great! What I've appreciated the most is that he didn't pressured me with the purchase. Great work! Keep it up | Read Full Review
8/20/2020 12:00:00 AM | Google
★★★★★ beispsyd
Just had Tiguan in for a PVC valve replacement (had to go to dealer since no one could get a code at other garages. I wonder...). You're needing to get car fixed, need to drive on a trip, so... you probably go with them being able to find code/problem. Was also told by Kelle that "it was a hard to get to part." Again how do you k | Read Full Review
8/20/2020 12:00:00 AM | DealerRater
★★★★★ Hahnah Ellington
Michael was a great salesman!! I’d highly recommend him to everyone! | Read Full Review
8/15/2020 12:00:00 AM | Google
★★★★★ Alivia Ellington
Amazing service (Michael is a great salesman) | Read Full Review
8/15/2020 12:00:00 AM | Google
★★★★★ Rhys Salmon
Working with jack dorn made this experience getting a new vehicle smooth and easy. I highly recommend going directly thru him for your car and suv needs!! | Read Full Review
8/14/2020 12:00:00 AM | Google
★★★★★ Suyeeka Peele
Excellent service, Kevin Bender was great help. | Read Full Review
8/14/2020 12:00:00 AM | Google
★★★★★ Josh Brown
We worked on a referral from our neighbor to check out a VW Atlas at Auburn VW. It is by far more roomy, comfortable and has a better warranty than other vehicles we looked at in a competing class. Jack Dorn was easy to work with and met with us a few times to make sure we got what was right for us. He was very patient with our kids. | Read Full Review
8/13/2020 12:00:00 AM | Google
★★★★★ Ian Nation
Jack Dorn was a very professional salesman and did a very good job helping me get into a 2011 Golf TDI. I would fully recommend Auburn VW. | Read Full Review
8/9/2020 12:00:00 AM | Google
★★★★★ Molly Galassi
Perfect service from Micheal Charrey from beginning to end. Headed down one day with all my kids just to look at the Atlas and ended up on a test drive. What I really appreciated about Micheal was the fact that he let the car speak for itself. He shared all of the benefits of the car, showed us several different models and let us com | Read Full Review
8/8/2020 12:00:00 AM | Google
★★★★★ Brian Weider
I was able to find the car I wanted online and buy it same-day. Seva took care of all the paperwork and the finance team was excellent in explaining all of the line items of the deal. Full Carfax maintenance log, fresh tires, and they had it detailed ready for a test drive the moment I showed up. | Read Full Review
8/8/2020 12:00:00 AM | Google
★★★★★ Tia Nicole
I got the pleasure of working with Michael on getting me into a 2013 Jetta TDI. He was AMAZING and made sure I was comfortable and stress free every step of the way. 10/10 recommend asking for Michael when you stop in!! | Read Full Review
8/7/2020 12:00:00 AM | Google
★★★★★ Yocelin Hernandez
I was super nervous going in due to the fact that my previous car had negative equity. Thankfully Luda and Austin were there to help me. Not once did I fee pressured or judged. Together they worked to get me the car of my dreams. They made everything easy to understand. Thank you Luda and Austin for everything!!! | Read Full Review
8/7/2020 12:00:00 AM | Google
★★★★★ Erin Beinke
I came in late and Kevin worked with me until well after closing, tried really hard for me to get a car as a first time car buyer. I was a tough cookie to crack, but he gave me an amazing deal, a car I'm in love with, and the best service I have had, ever, at any dealership. If you have ever heard of an honest and helpful car salesma | Read Full Review
8/7/2020 12:00:00 AM | Google
★★★★★ Ingrid Whitmore
Not happy with the dishonesty, I picked up my car and the scratch was not fixed, and the button which controls the mirrors just fell off and now I can't control my rear view mirrors which is a safety problem. They told me it will cost to have it fixed. The experience of buying the car was ok but do not ever buy a car that was not ins | Read Full Review
8/6/2020 12:00:00 AM | Google
★★★★★ Neil Cason
GM dan and his team are really easy to work with and give you all the best options. Jack our sales guy was awesome! thanks for all your help on finding our 2020 atlas cross sport That you guys had found shipping out at the factory with the black and grey interior. Thank you | Read Full Review
8/3/2020 12:00:00 AM | Google
★★★★★ Rodney Young
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8/3/2020 12:00:00 AM | Google
★★★★★ Kei Manu'atu
These guys were super helpful from the second we walked in! Jack Dorn was amazing. He really went the extra mile to put me into the car I had my eyes on and now I’m driving off the lot in the car I wanted! Thanks Jack and Auburn VW:) | Read Full Review
8/2/2020 12:00:00 AM | Google
★★★★★ Promise Gerdon
I had at great first car buying experience. Jack Dorn was very helpful and made sure to answer all of my questions thoroughly. No pressure and very easy to work with. | Read Full Review
8/1/2020 12:00:00 AM | Google
★★★★★ Josh C
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8/1/2020 12:00:00 AM | Google
★★★★★ Jorge Salvador Torres
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8/1/2020 12:00:00 AM | Google
★★★★★ MAA
Service dept. provides good communication & fast service. | Read Full Review
8/1/2020 12:00:00 AM | Google
★★★★★ Eleanor Loveall
Got help looking for a Jetta for a friend and the service was more than wonderful. Very hospitable! Jack Dorn was able to get her into her first Jetta TDI and I will be back personally for myself! | Read Full Review
7/30/2020 12:00:00 AM | Google
★★★★★ ThEViPeR 6117
Jack Dorn help me out with my first car dealer ship was patient with me and give me all the details. | Read Full Review
7/30/2020 12:00:00 AM | Google
★★★★★ Melissa McCandless
Nice and friendly service staff! | Read Full Review
7/30/2020 12:00:00 AM | Google
★★★★★ Diana Shulikov
Jack got me the car I wanted, was super nice and reassured me with any questions I had. | Read Full Review
7/29/2020 12:00:00 AM | Google
★★★★★ sekhon jatt
Had real excellent experience with salesman jack dorn ,I recommend this guy ,, good deal | Read Full Review
7/29/2020 12:00:00 AM | Google
★★★★★ Kailin Cheng
I had the pleasure of working with Kevin Bender yesterday and he got me into the new 2020 Jetta SEL that I wanted at the end of the day. Kevin was very professional, efficient, and transparent through out the whole car buying process. Coming from Kenmore (an hour away), making our way down to Auburn to get this car was definitely wel | Read Full Review
7/29/2020 12:00:00 AM | Google
★★★★★ James Young
Recently purchased a CPO TDi Golf. Michael and the sales team were very professional and pleasant to work with. Very transparent with pricing and didn't play the "numbers game" that many dealers do. Fair offer on my trade, and fair pricing on my purchase. Will not hesitate to refer any family or friends to this great dealership. | Read Full Review
7/26/2020 12:00:00 AM | Google
★★★★★ Ingrid Whitmore
Michael was great, very helpful and knowledged , I would recomend him to anyone else.. Very happy?? | Read Full Review
7/26/2020 12:00:00 AM | Google
★★★★★ Jeffrey Giles
I wanted to share some great customer service follow up after purchasing a used Honda CRV from Luda at Auburn Volkswagen. A week after the sale, she calls and asks how the vehicle and sale went. I told her we were happy with the whole process, quick negotiation and paperwork by Michael Charrey an overall great experience. I did ask | Read Full Review
7/24/2020 12:00:00 AM | Google
★★★★★ ryan andreatta
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7/21/2020 12:00:00 AM | Google
★★★★★ daizy fletcher
Michael Charrey was extremely helpful and provided exceptional service! He made sure I was getting what I wanted and was very knowledgeable and friendly. I feel extremely comfortable driving my car off the lot and was very satisfied with Volkswagens business! | Read Full Review
7/21/2020 12:00:00 AM | Google
★★★★★ Adam Oldfield
This was my first experience with a dealership, the people were easy going and not pushy. | Read Full Review
7/21/2020 12:00:00 AM | Google
★★★★★ Mr Anton
That's for your great service (online parts) never received. On line with bank for reimbursement. Never was called from VW with a "sorry" option. Just a garbage place. | Read Full Review
7/21/2020 12:00:00 AM | Google
★★★★★ Cory Andreatta
My Husband and I purchased a car here. The staff, especially the Sales Manager John, was very polite and professional and worked with us to come to an agreement on deal we were comfortable with for such a significant investment. After some initial miscommunication, John worked with us to find us a car and was understanding of our lon | Read Full Review
7/20/2020 12:00:00 AM | Google
★★★★★ Mitchell Giles
Michael was very patient and helpful when I came in to buy my car. I would highly recommend coming here to buy a car. | Read Full Review
7/19/2020 12:00:00 AM | Google
★★★★★ ryan andreatta
If I could post a zero star review I would. My sister has been dealing with this dealership for 2 days now. They lied to her about a 2014 Passat being certified pre owned trying to sell it to her. She has driven down there 2 days and today when she showed up that came forth with the truth. This is a scummy dealership I wouldn’t trust | Read Full Review
7/19/2020 12:00:00 AM | Google
★★★★★ Addy Rasa
Helpful staff, easy to get an appointment, hassle free test drive, thank you Jack Dorn and Dwight Gibson! | Read Full Review
7/18/2020 12:00:00 AM | Google
★★★★★ Dabney Mitchell
I went in browsing as the lease on my Audi was set to expire soon. Mike greeted us promptly, and with great product knowledge and detail. I first test drove a new Jetta. It was a great car but I was concerned not having AWD. I inquired about a Golf Alltrack. Again with enthusiasm he explained the vehicle and features. A few minutes l | Read Full Review
7/16/2020 12:00:00 AM | Google
★★★★★ Bryan Merino
Jack did a great job | Read Full Review
7/16/2020 12:00:00 AM | Google
★★★★★ gregory sklar
My wife and I recently purchased a Golf GTI SE from Auburn Volkswagen and we could not have been happier with the service, process, and product. As first-time car purchasers, we had the pleasure of working with Kevin Bender in the sales department. Kevin prides himself on transparency, education, and partnership with his customers. | Read Full Review
7/15/2020 12:00:00 AM | Google
★★★★★ Jeremy Allgaier
Dwight was fantastic, smooth transaction, no pressure and made me feel like I made the right choice. VW has been consistent in reliability and comfort. Would highly recommend him for any sales transaction through Auburn VW. | Read Full Review
7/13/2020 12:00:00 AM | Google
★★★★★ Emma Tinney
Jack Dorn helped me buy my new car today! Highly recommend | Read Full Review
7/12/2020 12:00:00 AM | Google
★★★★★ Courtney Lawson
Great experience! Thanks Mike for the hook up on my sweet new ride. I felt taken care of, listened to, and never pressured. I look forward for a long partnership with this dealership - both in service and purchases! | Read Full Review
7/12/2020 12:00:00 AM | Google
★★★★★ ankit shah
Well lit and maintained shop with a good collection of new and old cars. Very pushy salesman that I dealt with, didn't end up doing business with them but recommend them for their inventory for sure! | Read Full Review
7/9/2020 12:00:00 AM | Google
★★★★★ Brady Rohrs
They were super helpful and laidback when looking for a used car. They didn't pester us and answered all of the questions we had when looking at cars. Once we decided that we wanted the car, Michael sat us down and did the paperwork very quickly and made sure we had all of our questions answered. | Read Full Review
7/7/2020 12:00:00 AM | Google
★★★★★ Myrna Ledezma
I was here yesterday looking for a car and Jack Dorn my favorite sales person, helped me to find the right for my needs, I been customer for many years at this location and Jack has always been very healthful. | Read Full Review
7/3/2020 12:00:00 AM | Google
★★★★★ Bliss Restt
Picked up a nail on a Saturday evening. Was able to put the spare on to get to the dealership. Asked how much a new set of tires would be, just in case I decided I wanted to and instead service suggested I try their free tire patch instead of letting me spend the money. Because it was late they couldn't fix it that night and the last | Read Full Review
7/3/2020 12:00:00 AM | Google
★★★★★ Shelby Padilla
I’m a first time buyer, didn’t know a whole lot about the process but Jack Dorn was very helpful and walked me through the entire thing with ease and reassured me with any question I had! | Read Full Review
7/1/2020 12:00:00 AM | Google
★★★★★ Shahbaz I
Service department is absolutely fantastic. Very friendly staff. They don’t up sell anything unless your car actually needs service. You’ll be texted a link which will keep you posted. A technician will do a full undercarriage walk around of your car and show your car condition from underneath via link sent on your phone. I was truly | Read Full Review
7/1/2020 12:00:00 AM | Google
★★★★★ O A
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7/1/2020 12:00:00 AM | Google
★★★★★ Danielle Moran
Michael was a superb and very patient ;) salesman, he was never pushy, just straight forward and factual. Sure, his job is to sell cars and make a commission, but his approach was done tactfully not tacky. I also very much appreciated that he was with us from the meet and greet to when it came down to the financing part, never did he | Read Full Review
6/30/2020 12:00:00 AM | Google
★★★★★ Josh Hyde
My Husband and I recently traded in our vehicle and purchased one from Auburn VW. The sales consultant who worked with us, Michael Charrey, was super helpful. It'd been a while since either of us had purchased a vehicle, and Mike was fun to talk to explained the whole process as we went along. Thanks Mike! I'm glad we ended up at A | Read Full Review
6/30/2020 12:00:00 AM | Google
★★★★★ Nikolas Preusser
I was having a hard time finding a salesman that would help me with pricing out a few options on a new Tiguan, so posted a few questions on a Tiguan Facebook page. Michael McCharrey reached out to me on his time off and answered all of my questions and then some. He was extremely knowledgeable, helpful, and professional during the en | Read Full Review
6/28/2020 12:00:00 AM | Google
★★★★★ Denny LaPlante
Update. Picked up a 2019 VW Alltrack! Brandon Koertge was my salesman. He was great. Put in a bunch of work and helped me pick the right car. I go out of my way to have service done here. | Read Full Review
6/27/2020 12:00:00 AM | Google
★★★★★ Jennifer
Michael helped us with our purchase and trade in. Process was fast due to coming in with a loan pre-approval from our bank. Michael was also able to negotiate our trade in value higher to meet the loan amount we were approved for. Got the car we wanted and great value for our trade in. Michael did an awesome job. Definitely recom | Read Full Review
6/27/2020 12:00:00 AM | Google
★★★★★ Amanda Massey
Michael went above and beyond to find me a specific vehicle. Even though they didn't have the one I was looking for (TDI golf hatch) he showed me some really good Jetta Sport wagons that almost changed my mind. Great team there and would reccomend purchasing with out hesitation! | Read Full Review
6/27/2020 12:00:00 AM | Google
★★★★★ Alex Toth
Really nice!! Jack worked with us on price :) | Read Full Review
6/26/2020 12:00:00 AM | Google
★★★★★ Stephanie reynolds
Had a service app scheduled for oil change I call prior to arrival they say an hour. We get there and she says it will be a little over and hour and will not give a loaner for oil changes even though it's supposedly a little over an hour ( mind you COVID 19 is going on). We walk around looking at cars for awhile and and hour goes by | Read Full Review
6/25/2020 12:00:00 AM | Google
★★★★★ Nicole Mills
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6/22/2020 12:00:00 AM | Google
★★★★★ paul milionis
Bought a 2017 Passat a couple days ago. I live in Salem Oregon so I was able to make the purchase over the phone online. That way when I flew up they were able to pick me up with the car and I was ready to go. Super easy and convenient. If you go here ask for the salesman Michael, dudes a homie and will get you the best possible deal | Read Full Review
6/22/2020 12:00:00 AM | Google
★★★★★ Krisha Rains
Mike my sales guy was professional, easy going and no pressure! Made my buying experience smooth and helped me be confident in my buying my new Tiguan! | Read Full Review
6/20/2020 12:00:00 AM | Google
★★★★★ Jefferson Mosman
Recently my partner and I purchased two vehicles from this dealership with help from Mike. Both times the service was great and and the process was painless. Mike was able to help in securing the vehicle I wanted and working out a trade in. I ended up purchasing a CPO 2017 Golf Alltrack with low miles. Overall had a great experience | Read Full Review
6/20/2020 12:00:00 AM | Google
★★★★★ Kimi Jannsen
Jack took care of us, setting us up with a beautiful Atlas. A pleasure to work with. No pressure, no hassle. Great experience. Thanks Jack! | Read Full Review
6/18/2020 12:00:00 AM | Google
★★★★★ Andrey Malskiy
***Update June 2020*** This happens to be the second time I purchased a vehicle with Auburn VW. The experience is second to none when it comes to customer care and service! This is experienced both in sales and on the service side. This time around, I worked with Brandon, who is a straight forward no BS sales man. No fast talking, | Read Full Review
6/15/2020 12:00:00 AM | Google
★★★★★ Casey McDonald
Jack took care of us and we had a great experience. | Read Full Review
6/13/2020 12:00:00 AM | Google
★★★★★ Nicolle Huang
I came in to purchase a 2019 VW Golf Alltrack that they had. While in the moment, everything seems to go fine, make sure you look at every number and every input before finalizing. They will put their licensing fees at $750, which is way higher than what it would be in the county I live in. They promised me they'd refund that part. N | Read Full Review
6/13/2020 12:00:00 AM | Google
★★★★★ Noah Hebert
Initially we had to hunt someone down to help us, but once the process started, our sales Master, Luda, was awesome. We had a really great time talking with her and working with her. Honestly this was the easiest car buying experience I’ve ever had. I’m thrilled with the car, I would definitely recommend going to VW Auburn and talkin | Read Full Review
6/12/2020 12:00:00 AM | Google
★★★★★ Harmandeep Pannu
Bad customer service never going back to this place. | Read Full Review
6/12/2020 12:00:00 AM | Google
★★★★★ john rambo
I made an appointment to look at a used vehicle at Auburn VW on 10 June 2020. When I arrived the gentleman who I made the appointment with was with another customer, so a second salesman began to help me. As soon as he pulled the car forward he was called on the intercom and a third salesperson approached me. She gave me the keys and | Read Full Review
6/10/2020 12:00:00 AM | Google
★★★★★ Kody The Odd
Having worked here for 2 years, I can say that the employees, management, and owners, are knowledgeable, helpful and friendly. As long as you keep a calm attitude, we will do our best to take care of our customers. | Read Full Review
6/8/2020 12:00:00 AM | Google
★★★★★ Lorin Emtage
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6/6/2020 12:00:00 AM | Google
★★★★★ todd hahn
I purchased a used vehicle the other day and had a fantastic experience. Brian and team were excellent and accomodating. They gave me good deal. Completely satisfied. I would highly recommend VW Auburn if looking for used vehicle. | Read Full Review
6/5/2020 12:00:00 AM | Google
★★★★★ George Washington
These Great guys & gals helped me purchase my! Very clean restroom and nice cars. | Read Full Review
6/3/2020 12:00:00 AM | Google
★★★★★ Monty Burich
Well, I have bought 4 cars from these guys and gals now. They are a great group of sales and service staff. They have taken care of me and my Cars now for Over 10 years now. No pressure to buy, great customer care, helpful service team. Auburn VW will remain a part of our family for years to come! Keep up the good work team. Our fami | Read Full Review
5/26/2020 12:00:00 AM | Google
★★★★★ Juan Valentin
30 April 2020 I've dealt with various dealerships, so far I'm not impressed one bit. As usual, they act all friendly at first, and then their customer service just declines from there. Proceeded to sell me an extended warranty that we were told was a bumper to bumper coverage, and being the car sat for so long we took it just in cas | Read Full Review
5/22/2020 12:00:00 AM | Google
★★★★★ The Boss
Service department is fantastic. Quick service and very professional service reps. | Read Full Review
5/20/2020 12:00:00 AM | Google
★★★★★ Ruach Hibbard
Really bad experience overall. I don't even know where to start... Bought my 03 bmw from them about a year ago. From financing to the supposed safety inspection that was never even done and was told that it was done when I saw the car. It took over a week to finally drive the car home. So much and and forth of them never knowing | Read Full Review
5/19/2020 12:00:00 AM | Google
★★★★★ Eric Schreder
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5/15/2020 12:00:00 AM | Google
★★★★★ Gabrielle Pipkin
The reason I am giving a two-star; one is for my original sales representative and one for the owner. The three lost stars are because of Auburn VW’s rude and dismissive service department. I wish the owner could teach them the value of customer service, because it shouldn’t end once you own your VW. I have had nothing but poor cu | Read Full Review
5/14/2020 12:00:00 AM | Google
★★★★★ Jay Welch
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4/30/2020 12:00:00 AM | Google
★★★★★ Juan Valentin
I've dealt with various dealerships, so far I'm not impressed one bit. As usual, they act all friendly at first, and then their customer service just declines from there. Proceeded to sell me an extended warranty that we were told was a bumper to bumper coverage, and being the car sat for so long we took it just in case. Now that we | Read Full Review
4/30/2020 12:00:00 AM | Google
★★★★★ James Johnson
This place told me they could fix my car numerous amount of times, I paid $200 to get it towed to their place, my car has a leak that I needed to get fixed that causes mold. They waited until my car was molded to tell me there’s no way they can work on it until it’s clean. So I went to clean it. They let it sit again for days while i | Read Full Review
4/27/2020 12:00:00 AM | Google
★★★★★ Stephanie Boltrick
My wife and I have worked with Austin on a few different vehicles/items in the past few years. He is a true professional and ensures that you receive all the information you need to make a decision based off of your own needs. I have never felt pressured by Austin or anyone at this dealership. They assisted with the diesel buy back, | Read Full Review
4/16/2020 12:00:00 AM | Google
★★★★★ Luke Pacheco
My 2014 tdi Passat transmission went out at 29k miles Rod helped me through the process of goodwilling the job with Volkswagen and I did not have to pay a single dime not even on my Rental vehicle. It took almost a month but everything was done right and I appreciate everything they did for me! Thank you! Whole service team was excep | Read Full Review
3/19/2020 12:00:00 AM | Google
★★★★★ Ahmed Mohamed
Recently purchased a car from here. The service I got was excellent. Big thanks to Brandon, he helped me get a very good deal. Brandon you are awesome, thanks again. | Read Full Review
3/7/2020 12:00:00 AM | Google
★★★★★ Erica C
Was in today to potentially purchase a car. Our salesman never spoke to me No hello, no goodbye, no thanks for coming in. Nothing! Spoke to the hubby, spoke to the step son, but not one word to me. Maybe VW Auburn doesnt like interracial couples, or maybe they just are plain rude. That was the worst car buying experience I have e | Read Full Review
3/7/2020 12:00:00 AM | Google

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