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CMA's Valley Volkswagen

★★★★★(73)read reviews

314 Lee Jackson Hwy, Staunton, VA 24401

(540) 324-4045 Ask About Our Service Specials!

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Business Hours

Mon: 8:00 AM - 5:00 PMTues: 8:00 AM - 5:00 PMWed: 8:00 AM - 5:00 PMThur: 8:00 AM - 5:00 PMFri: 8:00 AM - 5:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Morgan Williams
Great place with great service staff. Recently got my car worked on (timing belt replaced) and it was way out of my budget (even with financing) and the service manager Joe P went above and beyond to help with my situation and giving me time to pay. Kym B also went out of her way to correspond with me about financing once I was home | Read Full Review
3/30/2026 12:00:00 AM | Google
★★★★★ Jeffrey Fellin
Polite, efficient, and expedient. They even sent me a video of what needed repairs on my car. | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Mason Nesselrodt
Excellent service | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Chingiz Rajabli
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3/24/2026 12:00:00 AM | Google
★★★★★ Kathleen Kuster
It was efficient I was unaware that there was a video to watch as they checked out my car. When I got home and saw it they showed me a dirty filter which I would have had them change. I guess I am old school and expected the mechanic to come and tell me that there are other things that could have been taken care of while I was there. | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ whit faulconer
Always fair price of not best price, total experts, easy to schedule. Lucky to have them in the valley. Makes owning a vw a no brainer. | Read Full Review
3/16/2026 12:00:00 AM | Google
★★★★★ Elizabeth Weaver
Jay always takes amazing care of my car's needs and keeping up to date on it's maintenance! | Read Full Review
3/14/2026 12:00:00 AM | Google
★★★★★ Hans Nollert
CMA Valley Volkswagen took care of our maintenance work quickly and with a careful eye to the overall condition of the vehicle. | Read Full Review
3/11/2026 12:00:00 AM | Google
★★★★★ Paul Coffey
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3/8/2026 12:00:00 AM | Google
★★★★★ Denise Payne
Such great staff they were all extremely helpful since I was an hour and a half away. They answered all my questions to make sure I picked the vehicle I wanted and was happy with! Would definitely choose CMA's Valley Volkswagen for my future purchases and will recommend them to friends and family. | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Esther Kirichun
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3/5/2026 12:00:00 AM | Google
★★★★★ Mike C
Great job thanks! | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ robert reid
Ignore the good reviews, they will ruin your car and refuse to take accountability unless you pay them more!!!!! | Read Full Review
3/5/2026 12:00:00 AM | Google
★★★★★ Chad Davis
Fast and friendly service | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ joanne flynn
Everyone was extremely friendly while I was getting my car worked on, they also kept in touch with me to keep me updated. The technician did a video showing us what was wrong and what needed to be done. Great customer service. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Resun stevenson
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2/21/2026 12:00:00 AM | Google
★★★★★ Tobie Bow
Great service.. | Read Full Review
2/19/2026 12:00:00 AM | Google
★★★★★ Coreen Ames
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2/18/2026 12:00:00 AM | Google
★★★★★ Ray Cox
We brought the Jetta in for routine service. Everyone knows their job and does it well. Job was quickly done and out the door we went. We appreciate y'all at Valley VW! | Read Full Review
2/16/2026 12:00:00 AM | Google
★★★★★ Charlotte Galloway
I had a great experience with this dealership’s service department! I had an appointment for an oil change and it was done quickly! They also went ahead and performed an inspection where they refilled my washer fluid and tire pressure free of charge! | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Bell Frizzelle
Their customer service has declined dramatically over the past couple of years. With the new service manager in place, the difference in the quality of service has been impossible to ignore. After having a repair done last week, it became clear that the team did not even test the work to ensure it was functioning properly. When I pic | Read Full Review
2/7/2026 12:00:00 AM | Google
★★★★★ Susan Gleadow
I would not recommend the CMA Valley Volkswagen service department. I have been struggling with them for years but this last visit was the final straw. It is to much to put here but what finally got me is the manager of the service department gave me an estimate for my 80,000 mile turn up and recommend something that my car doesn't | Read Full Review
2/7/2026 12:00:00 AM | Google
★★★★★ Kim Fox
It was a good experience. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Alan Roy
I had car troubles on a Friday late afternoon around 5:00 we called ahead the service manager said they were closing they had no mechanics but he had an appointment for Saturday at 2:00 which is very rare to have anybody doing service on a Saturday, we arrived early Kym at the service counter said it was our lucky day because somebod | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Larry Shaffer
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1/28/2026 12:00:00 AM | Google
★★★★★ Terry Whitmore
I would like to especially thank Ryan Johns for providing me transportation to conduct my business call while my VW ID.4 was being serviced. Mike in service was also very helpful on getting the vehicle repaired on a timely manner. | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Ray Norcross
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1/24/2026 12:00:00 AM | Google
★★★★★ J !
Jordan and Kaleigh were great! They were very helpful on picking out the right vehicle that fit me and my family. | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Kimberly Kennedy
Salespeople are kind and honest. They made sure I understood the features of my car and listened to what was important to me. I am confident I received good value for my money when purchasing a car through CMA Valley Volkswagen. | Read Full Review
1/12/2026 12:00:00 AM | Google
★★★★★ Judy Benestante Batchelor
Kym is great! She kept me updated and really listened to my concerns. I highly recommend their service department. | Read Full Review
1/10/2026 12:00:00 AM | Google
★★★★★ Anne Madonna Hunter
In and out quickly. Changed the battery on my key for free. Made a video of the work they did. I was impressed! | Read Full Review
1/10/2026 12:00:00 AM | Google
★★★★★ Lori Hicks
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1/10/2026 12:00:00 AM | Google
★★★★★ Laurie Swaim
Amazing customer service …Cody is the best !! | Read Full Review
12/28/2025 12:00:00 AM | Google
★★★★★ Gage Walters
I had just gone through a crappy experience with an older vehicle and needed a new one FAST! With terrible credit and somewhat questionable payment history. I was still able to receive a loan through Volkswagen. They worked through the holiday season to make sure I could have a new vehicle with little to no bs. Great customer service | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ John and Jessica Rebert
Parts and service were easy to work with on getting new keys and programming. Great prices as well compared to other shops. | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Mauricio Rodriguez
Awesome service?? | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ Brennan Diehl
The staff was very welcoming...Ray, Ryan, & Miranda are all incredibly professional and easy to work with. 12/10 would recommend!! | Read Full Review
12/22/2025 12:00:00 AM | Google
★★★★★ Darlene Jones
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12/19/2025 12:00:00 AM | Google
★★★★★ Cristy Link
Professional service personnel. Quick and efficient. | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Patricia
I did not have a problem with the service, but no one ever answers the phone here, nor do they return messages (I left at least 4). I ended up making an appointment online in which I stated that I needed a ride home or a loaner. When I arrived at Service they were surprised that I needed this (although they did find someone to dri | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ char mattox
On time and excellent service | Read Full Review
12/15/2025 12:00:00 AM | Google
★★★★★ Abe Funtimes
They are amazing! The accommodate last minute scheduling requests, finish the job timely and efficiently! Awesome people to deal with! I bought my Tiguan from them and taking my other cars there for service as well! | Read Full Review
12/14/2025 12:00:00 AM | Google
★★★★★ Christopher Amirault
Great service. Great communication. 5 stars. | Read Full Review
12/13/2025 12:00:00 AM | Google
★★★★★ Gregor Merkuž
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12/13/2025 12:00:00 AM | Google
★★★★★ Dennis Leslie
Brought my car in for a bad water pump.They found the thermostat as well as p v c and one of the gaskets for a valve cover was leaking fixed. All were fixed very quick and in a timely fashion, their staff was very polite and courteous.Will use them again. | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Bianca Denae
I had an amazing and very inviting experience. I highly recommend Ray Hatcher if you’re ever in the market for a new car in the valley. Ryan John’s and Miranda were also incredible in assisting to make the whole process simply wonderful. Thank you to CMA Valley Volkswagen for being so kind and helpful! | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Daniel Harter
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12/10/2025 12:00:00 AM | Google
★★★★★ Austin Painter
As soon as I walked in the door I felt right at home every body was super nice and welcoming even offered snacks while I waited and everybody loves snacks lol I mean really the best experience with buying a vehicle these guys at valley Volkswagen get the job done I don’t think I’ll ever go anywhere else!!! | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Angela Hanna
CMA Valley VW were excellent to work with on our purchase of a new Atlas. Trevor Sloan was professional and personable. We would definitely recommend him! | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Mannuel Propst
Ray Hatcher was great | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Jennifer Fitzgerald
I didn’t buy my Volkswagen there but I’ve had service done there and their service dept. has been so friendly , helpful and quick ! | Read Full Review
12/5/2025 12:00:00 AM | Google
★★★★★ Karleen Arehart
The service department took my car in on my appointment time and completed the job in a timely manner. Also the service desk employees were very friendly. | Read Full Review
12/2/2025 12:00:00 AM | Google
★★★★★ Gary Major
Did the service and inspection very quickly. | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Bell Frizzelle
Here’s a more professional but clearly upset version: ? Their customer service has declined dramatically over the past couple of years. With the new service manager in place, the difference in the quality of service has been impossible to ignore. After having a repair done last week, it became clear that the team did not even test | Read Full Review
11/23/2025 12:00:00 AM | Google
★★★★★ Stephanie Clifton
| Read Full Review
11/22/2025 12:00:00 AM | Google
★★★★★ Rebecca Wonderley
CMA VW has sold our family several vehicles and have always been great to work with! They don’t just care about selling you a vehicle; they take a personal interest and care about finding the right fit and the right deal you need as well. They were organized, professional, and very personable! We will continue buying from VW and lett | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Fox Townsend
I bought a used Volkswagen and brought it up to the dealership for maintenance and a general lookover of my vehicle. This dealership is excellent! I highly recommend getting your car serviced here. One of the best features is that they take a video while they’re working to show you what they’re doing to your vehicle, with recommendat | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Daniel Bassett
Kym, the service advisor did a great job explaining everything. They took good care of me. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Joyce White
The service department is fast, efficient and through. I’ve never had any problems and they explain what they did so I can understand it. | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Harold Wells
Always great customer service with a smile | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Eric White
Highly recommended! Matt Groves was fantastic to work from start to finish including great follow up after purchase and has continued to be a resource on my new vehicle! | Read Full Review
11/10/2025 12:00:00 AM | Google
★★★★★ Khadine Flynch
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11/8/2025 12:00:00 AM | Google
★★★★★ David Van Covern
I hadn't been in for service in a while. The "behind the desk" folks are better than anyone VW has had in 8 -10 years. Every time I came in there they tried to rip me off. It's about the feeling you get as they describe your vehicles problems. | Read Full Review
11/8/2025 12:00:00 AM | Google
★★★★★ Cal Hurlebaus
Great service, very communicative over the phone. Price for service was fair and the service tech was very helpful - did not feel as though they were trying to sell me things I didn’t need. I’d highly recommend getting your car serviced here if you have a Volkswagen. | Read Full Review
10/28/2025 12:00:00 AM | Google
★★★★★ Me
Got me in and out got my vehicle fixed and ready to go thank you | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Barb Shephard
I was overwhelmed by the exceptional service at CMA Valley Volkswagen. Every employee, from technician to sales team who worked to solve my issue, were kind, competent and went out of their way to help! CMA VW will be my go-to for service and future car purchases! Thank you! | Read Full Review
10/21/2025 12:00:00 AM | Google
★★★★★ Chris Lipstein
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10/21/2025 12:00:00 AM | Google
★★★★★ Donald Murray
Your service sucks. It was so bad thst Iam thinking about posting my experience on Facebook. | Read Full Review
10/21/2025 12:00:00 AM | Google
★★★★★ Gloria Loving
I was very very excited to purchase my Volkswagen Tiguan. I was window shopping and was not expecting to take home a vehicle the same day. Ray Hatcher was very friendly, professional and patient. He gave me time to look around and choose the vehicle that would make me happy.wh I am so happy I chose CMA Volkswagen and Diamond Ray t | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ wayne hamilton
Good honest and friendly set up. I like the fact that the mechanics are open to talking you through the issues with your car and on my last visit, the desk staff ensured that I was able to claim part of the costs with my VW extended warranty, which I would have overlooked after 4 years of having it. | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Big daddy
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10/18/2025 12:00:00 AM | Google
★★★★★ Scott Dunaway
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10/18/2025 12:00:00 AM | Google
★★★★★ Angy Essam
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10/16/2025 12:00:00 AM | Google

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