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Loyalty Volkswagen

★★★★★(84)read reviews

16300 Loyalty Way, Chester, VA 23831

(804) 518-3346 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ scole5581
This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits (free oil changes, ect) that made purchasing the Volkswagen an excelent choice. Thanks to Mr Joseph Jones, and Loyalty Volkswagen for making | Read Full Review
2/10/2026 12:00:00 AM | DealerRater
★★★★★ scole5581
This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits (free oil changes, ect) that made purchasing the Volkswagen an excelent choice. Thanks to Mr Joseph Jones, and Loyalty Volkswagen for making | Read Full Review
2/10/2026 12:00:00 AM | Cars.com
★★★★★ G L
Customer service is below average. Mike, specifically, was rude and disrespectful, and his comments were offensive. I've shared my experience with the leadership and they have yet to respond regarding his lack of professionalism. I would not recommend this location to anyone. | Read Full Review
2/8/2026 12:00:00 AM | Google
★★★★★ Eric Markham
Excellent knowledge of vehicles and very helpful informing me of the different options. Easy to communicate with. | Read Full Review
2/3/2026 12:00:00 AM | Cars.com
★★★★★ Carine Jemia
My car purchasing experience was not the best. I knew exactly what I wanted and I reached out to them so no one had to try to sell me anything. The main reason for my bad rating is I ended up with 4 hard inquiries on my credit even though the sales person told me I'll only get one soft inquiry. I have purchased several vehicles in th | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Crys
Mike consistently demonstrates honesty and expertise, ensuring that I receive accurate information. The entire team is exceptionally competent and professional. | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ antonio mastropaolo
Michael Altizer provided exceptional, professional service! He thoroughly explained all of my car's maintenance needs, clearly distinguishing between essential repairs and optional work. His transparency and honest approach made me feel completely confident in the recommendations. I truly appreciated the straightforward communication | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ jeremydial590
The dealership goes above and beyond to make sure customers are satisfied and well taken care of. | Read Full Review
1/28/2026 12:00:00 AM | DealerRater
★★★★★ Jeremydial590
Michale Altizer always takes good care of me when I go in for service work. He makes sure everything is taken care of. Tyler and Brian in service always do an excellent job as do the other service techs. I can't recommend them enough! | Read Full Review
1/28/2026 12:00:00 AM | Cars.com
★★★★★ jeremydial590
The dealership goes above and beyond to make sure customers are satisfied and well taken care of. | Read Full Review
1/28/2026 12:00:00 AM | Cars.com
★★★★★ leslie.a.shipp
Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! | Read Full Review
1/26/2026 12:00:00 AM | Cars.com
★★★★★ leslie.a.shipp
Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! | Read Full Review
1/26/2026 12:00:00 AM | DealerRater
★★★★★ Leslie Shipp
Ashley Robertson went above and beyond to get me in to get my car fixed! | Read Full Review
1/26/2026 12:00:00 AM | Google
★★★★★ Michael Baylor
Great service as always! | Read Full Review
1/22/2026 12:00:00 AM | Google
★★★★★ Deshawn Ellis
I like the experience and everything with Loyalty Volkswagen and everything and they are good people | Read Full Review
1/22/2026 12:00:00 AM | Cars.com
★★★★★ lmp016
You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother | Read Full Review
1/21/2026 12:00:00 AM | Cars.com
★★★★★ lmp016
You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother | Read Full Review
1/21/2026 12:00:00 AM | DealerRater
★★★★★ Natalie Jones
I came in discouraged with my car I sat with Christian and walked out very happy with a brand new car. He was very professional, understanding , patient and explained everything to where I can understand. It was def an amazing experience. | Read Full Review
1/20/2026 12:00:00 AM | Google
★★★★★ Kari A.
Don’t take your car there unless you know cars. I took my car for an oil change, tire rotation and alignment and I don’t think it was done but I paid for it. When I got my car back I had no windshield washer fluid, my tire pressure was different in each tire and my car still goes off to one side when I let go of the steering wheel. T | Read Full Review
1/19/2026 12:00:00 AM | Google
★★★★★ Stephanie Bullock
Heather walton was amazing and was quick with getting my car done! | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ Kristina Holliday
Dr. Jones and the whole team were extremely pleasant to work with. I came in with what seemed like impossible request and little hope. He really took his time to help me find an amazing vehicle! | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ Calvin Lewis
Just picked up my 2022 Volkswagen Tiguan from Loyalty Volkswagen and had a great experience. Christian Zamora was super chill, helpful, and made everything easy from start to finish. No stress, no pressure—just a smooth process. Loving the Tiguan and would definitely recommend Loyalty Volkswagen. Ask for Christian! | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ NicholsLN
A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. We really appreciated the professionalism from the entire Loyalty Team. | Read Full Review
1/18/2026 12:00:00 AM | DealerRater
★★★★★ NicholsLN
A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. We really appreciated the professionalism from the entire Loyalty Team. | Read Full Review
1/18/2026 12:00:00 AM | Cars.com
★★★★★ Alvin Holmes
Enjoyable and nice experience at VW. I never had or even looked at a VW before but I should have. The warranty alone is amazing. Christian my car salesman was amazing and so nice. He showed me all the features and really made not want to leave without a VW. I am a loyal guy so why not go to Loyalty VW. | Read Full Review
1/17/2026 12:00:00 AM | Google
★★★★★ Yahsheen Jenkins
| Read Full Review
1/16/2026 12:00:00 AM | Google
★★★★★ D Win
I had a great experience at Loyalty Volkswagen on 1/14/26. We came back to them to replace the Jetta we had previously purchased through them with a new Atlas. Kody Ellen greeted us quickly and asked how he could help. He got right to work on bringing the vehicle around we had saw online and wanted to test drive. He even brought it i | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Nancy Keen
| Read Full Review
1/14/2026 12:00:00 AM | Google
★★★★★ Toni Cuttino
I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. | Read Full Review
1/14/2026 12:00:00 AM | DealerRater
★★★★★ Toni Cuttino
I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. | Read Full Review
1/14/2026 12:00:00 AM | Cars.com
★★★★★ Oambpm
Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. | Read Full Review
1/13/2026 12:00:00 AM | Cars.com
★★★★★ Oambpm
Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. | Read Full Review
1/13/2026 12:00:00 AM | DealerRater
★★★★★ Abigail Galvez
He is a good person and really friendly and really appreciate his support he helped us . A lot and my English its not good but he tried his best to help us | Read Full Review
1/12/2026 12:00:00 AM | Google
★★★★★ Karen Wilson
Joseph Jones went above and beyond to make sure I found my perfect vehicle. I was trading my 2019 Tiguan that I bought new from Loyalty. Mr. Jones showed me a 2025 Tiguan that was very nice, but the cockpit was very different from my 2019. Then he showed me the Taos that was a mirror image of my Tiguan. When he brought up the Taos fo | Read Full Review
1/10/2026 12:00:00 AM | Cars.com
★★★★★ Laureann
It’s always a great day when you can have an appointment and be out in a timely fashion. Ashley is always pleasant and kind. | Read Full Review
1/7/2026 12:00:00 AM | Cars.com
★★★★★ Michael Baylor
Great service! | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ JK
I have a 2020 atlas bought new w 80k on it. Took it to loyalty for an inspection and it failed due to the daylights. They said it would be $4000 to fix it but they couldn’t fix it because they couldn’t get the parts. Then they told me I have a seepage leak from the radiator that would be another $2000. I also called VW corporate as s | Read Full Review
1/2/2026 12:00:00 AM | Cars.com
★★★★★ Avis Anderson
I love Loyalty. Perfect service and wonderful people. Ashley Robertson was my service advisor and she is amazing. She advised me on what needed immediate attention and what I need to do next. I also visited Mr Davenport. He sold me my last 2 VW's. My husband is planning a visit with Mr Davenport very soon. ?? | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Ryan Radtke
Had a great experience purchasing a new vehicle. Our salesperson Kody Ellen was patient and resourceful and completely had our backs. He listened to what we were looking for and made a genuine personal connection. Dylan got us through the paperwork quickly and with great explanations. We’ll be recommending and referring! | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ Ryan Radtke
Had a great experience purchasing a new vehicle. Our salesperson Kody was patient and resourceful and completely had our backs. He listened to what we were looking for and made a genuine personal connection. Dylan got us through the paperwork quickly and with great explanations. We’ll be recommending and referring! | Read Full Review
12/30/2025 12:00:00 AM | Google
★★★★★ Elizabeth Radtke
I have purchased many cars over the years and this experience was definitely at the top of my list. Kody Eller was extremely knowledgeable, patience, and very helpful while he walked with us until we found the right vehicle (which took over a month). I am very grateful for Kody and am excited to be part of the Loyalty family now! | Read Full Review
12/30/2025 12:00:00 AM | Google
★★★★★ Roberto
The process was seamless. Quick, fast and professional. Explained the process, received the text for suggested repairs, either reject or accept and before I knew ,whalah done! | Read Full Review
12/30/2025 12:00:00 AM | Cars.com
★★★★★ Sarah Brown
I recently purchased a used Volkswagen GTI for my son and Gregory Grandison was a top notch salesman. He was attentive and personable and took the time to listen to our needs and wants. He kept us informed about all the steps we needed to take to make purchasing the car as seamless as possible. | Read Full Review
12/29/2025 12:00:00 AM | Cars.com
★★★★★ Just a guy
Kody Ellen made the buying process super easy and quick. We were in and out within 2 hrs instead of being stuck there all day like other places weve purchased cars from in the past. Loyalty has our Loyalty for life! | Read Full Review
12/29/2025 12:00:00 AM | Google
★★★★★ brownie00032
Ashley Robinson I believe was the young woman that helped me and she was very helpful and explained what I needed to know. | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Kati Batten
Michale (Mike) Altizer is fantastic! I was frustrated with my experience at other VW dealerships, and not only did he do everything he said he was going to do-he did it efficiently. I will be a 'loyal' Loyalty VW customer as long as we own a VW. It was worth the drive out of Richmond! | Read Full Review
12/17/2025 12:00:00 AM | Google
★★★★★ Carrie R
Personable, efficient, and pleasant experience with Michale Altizer at Loyalty Volkswagen for my service! | Read Full Review
12/16/2025 12:00:00 AM | Google
★★★★★ Tara
Our service technician, Michale Altizer, was absolutely outstanding throughout our entire experience. His technician found an uncommon coolant leak due to a faulty gasket and Michale did everything he could to get the job 95% covered by our extended warranty. The warranty company didn’t make it easy either. Michale was thorough and p | Read Full Review
12/13/2025 12:00:00 AM | Cars.com
★★★★★ Charlene Sanders
Working with my SA Ashley was wonderful. She took my concerns and fixed them in an hour. | Read Full Review
12/10/2025 12:00:00 AM | Google
★★★★★ Walter Pudelko
Ashley was professional and helpful in answering my questions | Read Full Review
12/4/2025 12:00:00 AM | Google
★★★★★ Eric
Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! | Read Full Review
12/2/2025 12:00:00 AM | Cars.com
★★★★★ Shakir Smith
| Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Selene DelJuidice
The team at Loyalty Volkswagen were amazing. I was traveling from NY to FL and had stopped for the night in Chester VA. Had an issue with the battery and the team at Chester were amazing. They took me in right away and I was back on the road quickly. They were able to get the battery replacement under warranty! I was also travelin | Read Full Review
11/25/2025 12:00:00 AM | Google
★★★★★ Ameenah
Poor communication | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ xXSNIPERXx1234
Avoid at all cost. $210 dollars for an oil change and tire rotation on a Taos…. | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Ashley Davis
If you’re looking for a dealership experience that feels like a surprise escape room—where the puzzle is “Why won’t my hood open and why doesn’t my key work anymore?”—then buckle up, because this place delivers. I brought my car in expecting, you know… service. What I got instead was a hood cable that apparently decided to retire ear | Read Full Review
11/20/2025 12:00:00 AM | Google
★★★★★ Wanda Martinez
Thank you Michael Altizer & Tech Ryne Wajick so much for my vehicle services. They do great ?? work . Awesome dealership . General repairs & maintenance. | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ Kamille
Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review
11/19/2025 12:00:00 AM | DealerRater
★★★★★ Kamille
Michale is a great advisor. Always knowledgeable and friendly. I feel confident bringing my car to this dealership to be serviced on. | Read Full Review
11/19/2025 12:00:00 AM | Cars.com
★★★★★ Kamille
Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review
11/19/2025 12:00:00 AM | Cars.com
★★★★★ dartis2164
Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review
11/18/2025 12:00:00 AM | DealerRater
★★★★★ dartis2164
Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review
11/18/2025 12:00:00 AM | Cars.com
★★★★★ E B
Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review
11/13/2025 12:00:00 AM | DealerRater
★★★★★ E B
Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review
11/13/2025 12:00:00 AM | Cars.com
★★★★★ Catherine Andersen
I felt very rushed signing everything and it was way out of the ballpark money wise although a very nice vehicle Wasn't really given a chance to be decisive. My request was a used 2019 not 2025 @ approx 600 usd | Read Full Review
11/12/2025 12:00:00 AM | Google
★★★★★ does your dog do this hazel
Gotmy oil changed and alignment done on my car. | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Betty Odom
Ashley was very nice. | Read Full Review
11/5/2025 12:00:00 AM | Google
★★★★★ tmcmahon794
The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review
11/5/2025 12:00:00 AM | Cars.com
★★★★★ tmcmahon794
The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review
11/5/2025 12:00:00 AM | DealerRater
★★★★★ Johnetta Bell
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11/1/2025 12:00:00 AM | Google
★★★★★ Chris Spensley
There is no better way for a dealership to prove they offer exceptional customer experience than their making an effort to resolve a customer concern. Here is a case where the GM (Chad) took the time to reach out and assist with an issue around payment for a vehicle I sold to the dealership. It was a contentious conversation at fir | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Joe Smith
An Unforgettable, No-Pressure Car Buying Experience at Loyalty Volkswagen! I recently completed a purchase at Loyalty Volkswagen, and I am absolutely thrilled with the experience. It wasn't just a good transaction—it was truly the most amazing, no-pressure car purchasing journey I've ever had. The exceptional service started immedi | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Chris Spensley
DO NOT SELL YOUR USED VEHICLE TO THIS DEALERSHIP IF YOU ACTUALLY WANT TO GET PAID FOR IT. I sold a Chevrolet pickup to this dealership on October 3rd when I purchased a New Atlas from them. They assured my I would receive cash in hand for the difference between the agreed upon selling price and my loan balance. It has been 27 days si | Read Full Review
10/29/2025 12:00:00 AM | Google
★★★★★ Karla Ramos-Cavitt
Had a great experience with JB after originally only going in for servicing. A week and a half later I ended up trading in my car in for a newer version for relatively the same price as what I was paying before. The customer service from JB and Eric was wonderful and the entire process was very smooth. Thank you to JB for getting me | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ MacKenzie Lenz
Show room was clean, vehicle selection was pretty good overall, but personally, not a fan of their sales team. We went to their dealership a couple weeks ago, and looked at 3 vehicles. We decided on one which met our needs, and wanted to talk numbers. The most they would come down from their asking price was $500. They tried to get | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ e.heckener
Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review
10/22/2025 12:00:00 AM | DealerRater
★★★★★ e.heckener
Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review
10/22/2025 12:00:00 AM | Cars.com
★★★★★ Celeste
Michael Altizer is absolutely awesome. I went to Loyalty Volkswagen for an oil change. Michale Altizer took the time to explain what services were being recommended and which ones were the most important to fix at the moment. He did an excellent and outstanding job. | Read Full Review
10/22/2025 12:00:00 AM | Cars.com
★★★★★ MaryTim
I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review
10/21/2025 12:00:00 AM | DealerRater
★★★★★ Maggie Simo
Mr. Jones Joseph was available, details oriented and polite | Read Full Review
10/20/2025 12:00:00 AM | Google
★★★★★ Fabri Claiborne
I have been a loyalty Volkswagen customer for five years. I’ve purchased two vehicles with this dealership. In the beginning I dreaded and was apprehensive to get service but I knew it had to be done. Michale Altizer has pretty much been the first face I see or voice I hear. He is always polite, thorough and is very knowledgeable. As | Read Full Review
10/19/2025 12:00:00 AM | Google
★★★★★ Timothy Green Sr
This time it was OK. The representative explained what was going on as best as he could. He answered my questions and took time to listen to my concerns. | Read Full Review
10/17/2025 12:00:00 AM | Cars.com
★★★★★ Kimberly W
DA was very professional and patient with me. I had a hard time choosing the right vehicle for me and he did a great job helping me find the one! | Read Full Review
10/13/2025 12:00:00 AM | Cars.com
★★★★★ joseph olivier
I recently purchased a 2025 VW Atlas SELPremium R-Line in Chester VA, and I couldn’t be happier with the experience. Jeffrey (JB) was outstanding and his professionalism, product knowledge, and friendly attitude made the entire process smooth and enjoyable. He went above and beyond to ensure I was completely comfortable, as this wa | Read Full Review
10/12/2025 12:00:00 AM | Google

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