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West Broad Volkswagen

★★★★★(63)read reviews

9001 W Broad St, Richmond, VA 23294

(804) 793-9114 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:30 PMTues: 7:30 AM - 6:30 PMWed: 7:30 AM - 6:30 PMThur: 7:30 AM - 6:30 PMFri: 7:30 AM - 6:30 PMSat: 8:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ THOMAS ADDISON
Great customer service. All my questions were addressed and my car is running great. | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Maciej Zebrak
I have been going to West Broad Volkswagen for almost 2 years. William has been my service advisor, he is great, very knowledgeable and always goes the extra mile to provide excellent service! Highly recommended, thank you! | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Joseph Murphy
Connor was great, listened to the issues I had and found a fix for all of them. Super fast service as well, was able to get my car back same day. | Read Full Review
2/27/2026 12:00:00 AM | Google
★★★★★ Roberto Gonzalez
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2/27/2026 12:00:00 AM | Google
★★★★★ Ryan Carson
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2/27/2026 12:00:00 AM | Google
★★★★★ Deb Watson
This was the best car buying experience I have ever had. From setting the appointment to driving off the lot in my new car. They handled everything right down to all those DMV tasks. | Read Full Review
2/25/2026 12:00:00 AM | Google
★★★★★ Larry Olanrewaju
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2/25/2026 12:00:00 AM | Google
★★★★★ Roman Lopez
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2/25/2026 12:00:00 AM | Google
★★★★★ Jim Nasium
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2/25/2026 12:00:00 AM | Google
★★★★★ Max P
I warmly recommend the dealership, they were not pushy or slimy at all and really quite personable. Didn't try to talk me into stuff, just listened and actually helped me saved money in the end! Got a great deal thanks to them. Shout out to James in particular, thank you a lot! | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Osama Ahmed
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2/22/2026 12:00:00 AM | Google
★★★★★ Alan Watson
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2/21/2026 12:00:00 AM | Google
★★★★★ Bruce Mitchell
Didn’t get notified when service was completed. Called twice the day after service was completed and finally spoke to someone who said it was ready the previous day. Final cost was $400 more than quoted with no reason provided until I picked car up. Usually good service experience but not this time. | Read Full Review
2/14/2026 12:00:00 AM | Google
★★★★★ Francis Spanberger
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2/13/2026 12:00:00 AM | Google
★★★★★ Craig
Took care of all requests professionally and in a timely manner. | Read Full Review
2/13/2026 12:00:00 AM | Google
★★★★★ Ryan Norton
Apparently this dealership thinks it is acceptable to sell my fiancee a $50,000 Golf R with no spare tire. Guess how we found out there isn’t a spare. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ john thomas
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2/6/2026 12:00:00 AM | Google
★★★★★ GENE SHARP JR
All went well and problem solved. | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Ivan Herrera
Terrible experience just getting the state inspection! It took over an hour they put wrong information on the system and then to get it fix, they made me wait another hour to do it again. | Read Full Review
2/3/2026 12:00:00 AM | Google
★★★★★ Miro Randjelovic
I dropped my car off for a few days for service and I picked it up absolutely covered in bird poop. This is insane that they would be okay with handing a car off that looks like this. | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Carolyn Stella
Ivan my sales person was great! | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Duane Powers
Did recall less than 2 hours, awesome | Read Full Review
1/17/2026 12:00:00 AM | Google
★★★★★ William Criswell
Excellent process from beginning to end. Quick and efficient | Read Full Review
1/17/2026 12:00:00 AM | Google
★★★★★ Jorge Velez
Great service, fast and efficient! | Read Full Review
1/14/2026 12:00:00 AM | Google
★★★★★ Trisha Wilkerson
Everyone there was truly amazing. So kind and helpful. They explained everything to me. Will definitely be referring people to them and also get my next car from them. | Read Full Review
1/14/2026 12:00:00 AM | Google
★★★★★ Maciej Tymowski
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1/13/2026 12:00:00 AM | Google
★★★★★ Brian Mosier
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1/3/2026 12:00:00 AM | Google
★★★★★ Mark
I bought a 2026 Tiguan for my daughter a few days ago. The Sales staff was knowledgeable, efficient and friendly. I know we got a great deal to go with the great service. I highly recommend this dealership. | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ Brenda Witherspoon
Great service, friendly, nice waiting area. Robert was so helpful in making my appointment and William Mejia was very welcoming and efficient waiting on me when I brought the car in. So nice to have a trustworthy place to bring my VW Beetle. | Read Full Review
12/31/2025 12:00:00 AM | Google
★★★★★ Kristen Mack
This place is an absolute joke. Had my VW Tiguan towed here a couple of weeks ago. They forgot to order the parts that day (Friday) so it had to wait until Monday. They work on the car and when I go to pick it up, a light is still on, the car was still in limp mode. When I ask if they had even test driven it I was told "we should hav | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ L. A. Reed
Excellent Service! Professional and courteous | Read Full Review
12/19/2025 12:00:00 AM | Google
★★★★★ Ernest Medjesi
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12/18/2025 12:00:00 AM | Google
★★★★★ Jake Parker
I’ve been coming here for over 3 years, and they have always been amazing with customer satisfaction and work guarantees. Mac, the service advisor, consistently goes above and beyond to ensure everything is done exactly how I want it. The technicians are friendly and never hesitate to step out of the shop to discuss the details neede | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Capt America
I've been a customer of west broad Volkswagen for over 20 years but I've owned over 20 Volkswagens for over 45 years, And come from a family of Volkswagen owners, I even went to the original Woodstock and a micro bus with my parents. That said it is because of the experience with this and other Volkswagen dealers that we have decid | Read Full Review
12/16/2025 12:00:00 AM | Google
★★★★★ Amanda West
Just bought my Tiguan here and the experience was outstanding. Andrew and James were both phenomenal to work with and VERY patient with me as I had to make the tough decision on which model I wanted. Love my new Volkswagen! | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Joe Holicky
Service was completed when we were told it would be. Thanks. | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Mary B
I have been searching for a blue Golf R for some time. I saw there was one in transit and reached out to the team here. My experience was exceptional. Andrew gave me all the information I needed and made sure I took the steps to hold the car until it arrived. James gave me 5 star treatment when I came in to both look at the car and p | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Jane Harpster
Mak Samad was extremely helpful and took the time to explain everything and answer questions and make suggestions on potential service solutions relative to my concerns about why oil consumption by my Tiguan has been increasing. I have to add oil even more often between oil changes, increasing to every 1,250 miles in the last 6 mont | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Jerry Brown
My experience was great. I walked in and summited my need and I was grateful that they took me right away. Went to the customer waiting area And I received a text message within 15 minutes saying. Mr Brown your car is ready. Amen. | Read Full Review
12/10/2025 12:00:00 AM | Google
★★★★★ Adrena Woodson
Impeccable service | Read Full Review
12/6/2025 12:00:00 AM | Google
★★★★★ Jimmy Woody
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12/4/2025 12:00:00 AM | Google
★★★★★ Jean Baker
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12/4/2025 12:00:00 AM | Google
★★★★★ Brittany Deel
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12/4/2025 12:00:00 AM | Google
★★★★★ Brenda Starkes
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11/22/2025 12:00:00 AM | Google
★★★★★ Tim Light
The staff was friendly and the service was done timely | Read Full Review
11/19/2025 12:00:00 AM | Google
★★★★★ marty moritz
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11/19/2025 12:00:00 AM | Google
★★★★★ Stacy Cox
Excellent service. | Read Full Review
11/18/2025 12:00:00 AM | Google
★★★★★ Andre' LeCompte
The absolute 2 best Technicians that are truly worth their salt up there are.....Jason & Jessie. ?? | Read Full Review
11/17/2025 12:00:00 AM | Google
★★★★★ cary mundy
Fast, professional. Showed up to the service department with a dead battery and no appointment. Less than an hour I was back on the road. No fuss, no worry. Exceptional customer service. | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ Karen Spracher
Service representatives diligently worked to resolve my battery issues. Excellent customer service and attentive communication. Thank you! | Read Full Review
11/13/2025 12:00:00 AM | Google
★★★★★ Mercedeh Hassani
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11/9/2025 12:00:00 AM | Google
★★★★★ Dr. Marc Allen
Quick and speedy service visit—no issues. The video review of visit and alert letting me know my vehicle was finished was a nice touch. | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Brian Ross
Great work and happy to have purchased 3 vehicles from West Broad VW over the years. | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Brian Ross
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10/29/2025 12:00:00 AM | Google
★★★★★ Megan Goss
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10/28/2025 12:00:00 AM | Google
★★★★★ Jisu Kim
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10/28/2025 12:00:00 AM | Google
★★★★★ E. Townsend
Provided me with the information I needed to make the best decision of how to address the repairs needed for my VW Tiguan. | Read Full Review
10/26/2025 12:00:00 AM | Google
★★★★★ Sheri Lambert
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10/26/2025 12:00:00 AM | Google
★★★★★ LadyEnglish 36
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10/26/2025 12:00:00 AM | Google
★★★★★ Michael Ellis
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10/21/2025 12:00:00 AM | Google
★★★★★ Letícia Santos
Friendly and helpful people. Thank you so much | Read Full Review
10/19/2025 12:00:00 AM | Google
★★★★★ Briana Chapman
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10/16/2025 12:00:00 AM | Google
★★★★★ Shanaya Robinson
Went in for state inspection, appointment was at 9:30 but I arrived a little earlier; in and out within 30 minutes! | Read Full Review
10/13/2025 12:00:00 AM | Google

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