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West Broad Volkswagen

★★★★★(84)read reviews

9001 W Broad St, Richmond, VA 23294

(804) 793-9114 Ask About Our Service Specials!

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Business Hours

Mon: 7:30 AM - 6:30 PMTues: 7:30 AM - 6:30 PMWed: 7:30 AM - 6:30 PMThur: 7:30 AM - 6:30 PMFri: 7:30 AM - 6:30 PMSat: 8:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Cassandra Jenkins
Great experience with everybody involved with the purchase of my vehicle. I’m a satisfied customer for sure. | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Matt Meyer
Such a joke from walking in to walking out. | Read Full Review
11/16/2024 12:00:00 AM | Google
★★★★★ Abegail Taylor
They got me in and out quick. Great customer service. | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Audrey Robb
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11/12/2024 12:00:00 AM | Google
★★★★★ Bruce Jones
I have yet to have anything but an exceptional experience. I was greeted promptly. Explained everything in detail, how long the wait would be . This is the only dealership in my years of experience that when you have an appointment it is honored, and not just put in a queue. Thank you for making me a happy customer. | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Nubaha Islam
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10/27/2024 12:00:00 AM | Google
★★★★★ Brian Dobie
A great experience with Scot, and all of West Broad Volkswagen. | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Mike Cox
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10/11/2024 12:00:00 AM | Google
★★★★★ Gary C
Great service as usual. | Read Full Review
10/8/2024 12:00:00 AM | Google
★★★★★ Michelle Strathy
Our vehicle purchase was a 5-star experience thanks to Nader. He was very professional and polite which made for a pleasant experience. Nader wanted to ensure we left as happy customers pleased with our purchase. We love our new VW! | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ banks Banks
Called because my car has a recall. Knew about the recall since last yr. I actually called about it last yr and the lady receptionist said the part wasn’t in and some other bs. With no solution. Didn’t ask or state if the part comes in do you want me to call you to set up an appointment nothing. Called 10/05/24 again about the rec | Read Full Review
10/6/2024 12:00:00 AM | Google
★★★★★ Thomas Murphy
BELOW IS MY PREVIOUS POST. tHIS TIME, MY EXPERIENCE WITH mAK WAS EVN BETTER. i HAD SIGNED UP FOR AN APPOINTMENT, BUT ARRIVED ON THE WRONG DATE. mAK SAID IF i COULD ALLOW HIM A LITTLE TIME, HE WOULD FIT ME IN. AGAIN, HE EXPLAINED MY 40,000 MILE SERVICE, GAVE ME AN ACCURATE ESTIMATE AND THEN OFFERED TO RENEW MY INSPECTION AND INVESTIGA | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ FERRAN TRAITE
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10/1/2024 12:00:00 AM | Google
★★★★★ Nicholas Edwards
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10/1/2024 12:00:00 AM | Google
★★★★★ Carla Dungee-Drumgold
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9/25/2024 12:00:00 AM | Google
★★★★★ Chris Henderson
James and Osama did an excellent job! James went above and beyond to find the specific color vehicle we were looking for and even traveled to Maryland to pick the car up for us. Osama did a great job of outlining our Financing options and warranty details. This is the third vehicle we have purchased from West Broad Volkswagen in | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Megan W. Breslin
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9/24/2024 12:00:00 AM | Google
★★★★★ Jane Alphin
Customer service was exceptional and service was provided in a timely manner. ?? | Read Full Review
9/21/2024 12:00:00 AM | Google
★★★★★ Daniel Coleman
Great salesman Very knowledgeable Upfront pricing | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ JamesB
Excellent Service! | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Joanne Garland
No issues. Everything done in a timely fashion. | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Taylor Ellis
Long story short don’t ever buy a VW, especially if you live in Richmond VA and have to go to the broad street dealership for help/maintenance. Worst experience of my life. | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Deb Price
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8/28/2024 12:00:00 AM | Google
★★★★★ Linwood Tucker
In & out for inspection in less than 20 minutes! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Norma Geddes
On time! Courteous staff.Clean sitting area and bathroom. Thank you! | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ Charlie Winnagle
Competent, courteous, friendly. | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Barbara Williams
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8/22/2024 12:00:00 AM | Google
★★★★★ Denice Ekey
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8/22/2024 12:00:00 AM | Google
★★★★★ Dean Lewis
Flat tire - came in with groceries - tire was in stock did in 30 minutes - even let me store my groceries in the refrigerator | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Jim McMahon
scot, Hussian and Frank made our experience easy | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Fahra Zimic
Saturday I called and got quoted $280 plus tax for a new battery and scheduled an appointment for Tuesday at 730am. So my appointment time comes and I get there and they tell me that the battery is actually $350 and to install and program it is an additional $120 which was not told to me when I called on Saturday. I needed battery so | Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Heather Rdomnai
| Read Full Review
8/14/2024 12:00:00 AM | Google
★★★★★ Tripp Brightwell
I had my VW EOS serviced at this location last month and it started making a loud noise last night while driving it. When I checked the oil this morning it was completely out. I'm not sure why their service tech wouldn't have properly filled up my oil after performing the oil change, but this is unacceptable! I now have to take time | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Cherish J. Caple
I am very pleased with my purchase and the team that helped me throughout the process. From beginning to end, Mr. James, Mr. Frank, and Mr. Osama worked to ensure that I got exactly what I wanted. I recommend West Broad VW to anyone in the market for a car! | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Cynthia Bruce
Every person I encountered during the buying experience was exceptional! | Read Full Review
8/9/2024 12:00:00 AM | Google
★★★★★ Mike Horner
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8/8/2024 12:00:00 AM | Google
★★★★★ Coley O'Dell (CBoog23)
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8/7/2024 12:00:00 AM | Google
★★★★★ Don Moore
Robert and the Technician both did an excellent job. | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ Alley Wainright
They fixed my grandmother friend car under hour 1 | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Innsbrook Toastmasters
My service advisor, Mak, was very professional and courteous. My vehicle was fixed very quickly and Mak called me as soon as it was completed. Very smooth and pleasant experience. | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Tracy Marino
Friendly prompt service. All procedures were explain, Maxim addressed all my questions, and my vehicle was before the discussed time. | Read Full Review
8/3/2024 12:00:00 AM | Google
★★★★★ Waheed Chaudhry
Exceptional and timely service. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Cynthia Nyambeka
Ashley Blunt was extremely helpful in my Vehicle purchase process and helped me every step of the way especially in understanding the vehicle features,i have been driving the VW for few few weeks now and i love it! Thank you. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Michael Jeremiah
Robert Krzyzanowski was great, as always. He was very professional and polite. Explained everything, and everything was finished in about 30 minutes. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ wilkesja
Simply put, James Anderson is great! Professional, personable, knowledgeable, and a super nice person. Took great care of me and my wife and we love our new car. | Read Full Review
7/31/2024 12:00:00 AM | Google
★★★★★ Francesca Purcell
Always friendly staff who are courteous and professional. Quick turnaround on regular service! | Read Full Review
7/30/2024 12:00:00 AM | Google
★★★★★ Blakelyn T
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7/27/2024 12:00:00 AM | Google
★★★★★ Justin Huddleston
Michael Fetty is awesome. He had me in and out in less than a hour with my new vehicle purchase. | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Elaine Mescan
Dropped off my car at 7:45a.m car was ready by 9:10a.m had a video text of the mechanic telling me my car was inspected and ready for pick up! Awesome! Robert is always quick to respond and get everything set! | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Marshall Ware
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7/16/2024 12:00:00 AM | Google
★★★★★ Catherine
Service employees were top notch. Efficient, friendly and professional. | Read Full Review
7/16/2024 12:00:00 AM | Google
★★★★★ Sharon Lewis
It was a great experience. They got me scheduled very quickly to take care of my recall. The service team got me in and out very quickly as well. | Read Full Review
7/15/2024 12:00:00 AM | Google
★★★★★ Kim Hazzard
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7/10/2024 12:00:00 AM | Google
★★★★★ Mark Waller
My sales consultant was Nader. He was very easy to work with and answered all of my questions without being pushy. I would recommend working with him, and would look to start with him again, on my next car search. | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Russell Finer
all work done in both a professionally and timely manner | Read Full Review
6/18/2024 12:00:00 AM | Google
★★★★★ John Harvey
My service here was exceptional. They are very professional, timely and informative. Thanks so much. | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Logan
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6/15/2024 12:00:00 AM | Google
★★★★★ Diablo2 Account
Was a very simple service process | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Michael Burrus
| Read Full Review
6/11/2024 12:00:00 AM | Google
★★★★★ Paul Fincke
Admittedly all problems were fixed under warranty at no cost to me, but they fixed it quickly and my car is ready less than 2 hours after it was scheduled to be looked at. I added a picture of my baby just because. | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Marilyn Freeman
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6/7/2024 12:00:00 AM | Google
★★★★★ Jeffrey DiStanlo
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6/4/2024 12:00:00 AM | Google
★★★★★ Greg K
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6/2/2024 12:00:00 AM | Google
★★★★★ Natalia Armash
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5/31/2024 12:00:00 AM | Google
★★★★★ Patrick Hawkins
Recall service was timely and convenient. I dropped off and the job was done the same day. Easy enough to get in touch with someone thru chat or a phone call but it might take a few transfers or holds. | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Jessica Heilman
Always fabulous and quick service. Very friendly service staff. | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Matt Anderson
| Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Eric M. “Em”
The customer service was impeccable and building is clean and well kept. Everyone is polite as can be. I didn't get my car from this location.... but I will get all my services from here . And my next vehicle. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ cary mundy
Fast, professional. Service advisor gave helpful information regarding services due with no hard sell. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Alma Torres
Experience was amazing, super fast and easy James Anderson as usual is the best, kind, helpful and super customer service oriented. He is the best! | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Latesha Brown
| Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ Jeff Branch
Service advisor Robert K. went above and beyond to accomplish the repair to my car and get me back on the road in record time. I have found my "Go To" auto shop at West Broad Volkswagen! Many thanks to Robert and the maintenance team!!! | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ neb s
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5/22/2024 12:00:00 AM | Google
★★★★★ Joshua Viles
I recently purchased a 2024 VW Tiguan SE from West Broad VW, and once again, Gary was fantastic! This is the second car he has helped me with, and both experiences have been exceptional. Gary's expertise, friendliness, and dedication made the entire process smooth and enjoyable. My family and I love West Broad VW and Gary for their o | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Teri
James and Frank made our experience amazing. James worked to ensure we got exactly what we wanted and then took the time to make sure we knew all the fun features and how to use them. He never made us feel rushed or pushed. The whole team, including the finance gentleman, were just lovely and made us customers for life. We’ve alrea | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Ghiann Kharloss
What i like in this VW Dealership is that employees are friendly and they have a clean lounges and area inside. Oh! not to mention those guys from service vehicle areas they are very helpful and that feeling of comfort and comfortable thats what i like to them. Great Job! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Brian Henschel
great service | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Terri Wolfe
| Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Kim Witchey
James was great to work with. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Damien Taylor
The service is god awful. I can’t ever I mean never get in contact with the service advisor here. I call for different issues 3 times in a 18 months. Always the voicemail with no call back. If you have an emergency situation, they will not help you. You have to go to Safford Brown Volkswagen or Loyalty. This one is no good | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Joseph Metrick-Wheaton
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5/11/2024 12:00:00 AM | Google
★★★★★ kristin schutz
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5/11/2024 12:00:00 AM | Google
★★★★★ Edd Lawrence
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5/11/2024 12:00:00 AM | Google
★★★★★ Gwen Newman
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5/10/2024 12:00:00 AM | Google

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