Casey Volkswagen - Newport News, Virginia

★★★★★ Hillary Scarbath

Cameron wasn’t like a normal car salesman. He took his time to let us test drive and look at several vehicles on the lot. He was never pushy and answered all of our questions with tons of knowledge! Thanks to him, we were able to purchase a brand new Atlas and are so in love in with it. We appreciate him so so much and are so thankfu | Read Full Review

9/28/2020 12:00:00 AM | Google

★★★★★ fattypros82

Fast, friendly service at a good price, would use again in the future! | Read Full Review

9/26/2020 12:00:00 AM | Google

★★★★★ Lauren Hunter

Update: Casey still isn't great. I have given this dealership several chances. I took my car in because the check engine light came on and this is the only VW dealership near me. They called and said the engine was misfiring then listed several things that needed to be done to correct it that totalled more than $600. They include | Read Full Review

9/24/2020 12:00:00 AM | Google

★★★★★ Shakayla Wilkerson

I went in wanting to look at a car that would fit my family, I had a Ford Escape and with a toddler and one on the way there wasn’t much room. Also, my husband is 6’3 which made it uncomfortable for him with driving on long trips, etc. Everyone was so patient and I ended up LOVING the Atlas CrossSport. I left extremely satisfied beca | Read Full Review

9/21/2020 12:00:00 AM | Google

★★★★★ Blueberry Hill

I bought my first car from Casey’s and Mr James Jones was extreme professional and provided me with a phenomenal sales experience. He explained everything clearly. Thank you Caseys and Thanks you Mr James Jones. I love my new car ???? | Read Full Review

9/20/2020 12:00:00 AM | Google

★★★★★ sharon douglas

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9/18/2020 12:00:00 AM | Google

★★★★★ William Holmes

I'm still waiting 5 hours even with an appointment truly dissatisfying. To all my active duty soldiers and fellow veterans I do not recommend this dealership strictly on the service department. I'm still in here waiting | Read Full Review

9/16/2020 12:00:00 AM | Google

★★★★★ Carol Brown

Had some scheduled maintenance done. Sitting area has a TV and during the week they offer a shuttle service for when they are working on your vehicle. Shuttle driver was very nice, dropped me and my son off at home and picked me up when my car was ready. | Read Full Review

9/12/2020 12:00:00 AM | Google

★★★★★ Linda

Mike is a great service advisor and very considerate of a person's time while waiting. I am very happy that I bought my Jetta at Casey | Read Full Review

8/31/2020 12:00:00 AM | Cars.com

★★★★★ JEANICE Hing

Mike Liggin is AWSOME!! He make sure my car is in check everytime it needs service. I Appreciate his service. Thank You, Great Job! Thanks | Read Full Review

8/29/2020 12:00:00 AM | Cars.com

★★★★★ Jelita Bu

Casey VW made the Experience with a very expensive repair worth every penny! They went above and beyond to take care of us with continuous updates, Outstanding customer service, and professional kindness. The old fashioned Qualities that Casey VW has reimagined and made famous once again. They even provided door to door service just | Read Full Review

8/29/2020 12:00:00 AM | Google

★★★★★ subrosa veritas

Mike Liggins rocks ! and the courtesy shuttle drivers are great too. thx team | Read Full Review

8/29/2020 12:00:00 AM | Google

★★★★★ Somer Lee

I took my car in to have the recall taken care of. The people were great and they even fixed my running light at no charge and cleaned my car. I am extremely pleased with the service i received. | Read Full Review

8/28/2020 12:00:00 AM | Google

★★★★★ Michael Winston

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8/27/2020 12:00:00 AM | Google

★★★★★ anthony326

Great selection of vehicles! Great sales staff! | Read Full Review

8/27/2020 12:00:00 AM | Google

★★★★★ Lorreine Kokolis

Not very pleased with the service department. Had an issue with my Sirius XM and was transferred back and forth from the service department to my original sales guy. Finally they made the decision to bring my car in to inspect the problem, only to realize it was a bigger issue and they needed more time to work on it. Made a follow up | Read Full Review

8/21/2020 12:00:00 AM | Google

★★★★★ Wesley Perry

Had a great salesmen and they made the buying process easy and were transparent about everything! | Read Full Review

8/18/2020 12:00:00 AM | Google

★★★★★ marc mcmullen

Mike Liggins is approaching legendary status. Pretty soon he’ll be up there with Mike Bullus from Casey BMW. And it doesn’t get better than that! | Read Full Review

8/18/2020 12:00:00 AM | Google

★★★★★ Celeste Vaughn

Third appt for service I have made. First one I went in and had to reschedule because they needed a full day to diagnose. 2nd they had to reschedule. Third one they were supposed to have a loaner car and none available... btw, I scheduled more than two weeks in advance to get a loaner to go to work. Had to reschedule... we are lookin | Read Full Review

8/18/2020 12:00:00 AM | Google

★★★★★ Quenton Howard

Bringing in my vehicle for service, it's still under warranty. Quick turnaround. | Read Full Review

8/15/2020 12:00:00 AM | Google

★★★★★ Raya Smiles

I was very intimidated about buying a new car in the mist of rebuilding my credit but the team at Casey Volkwagon made it easy and painful. My salesperson Nathan was very patient in helping me find a car in my budget as well as fit my needs. The sales manager Clayton worked with me in ensuring my payments worked for my budget. The GM | Read Full Review

8/12/2020 12:00:00 AM | Google

★★★★★ Scott Madison

We took our Tiguan in to get a complete car inspection and we’re told we needed $1800 in repairs to pass state inspection. We knew we needed some repairs, but we’re shocked by this price. We agreed so we could get our inspection cleared. After driving away the flat tire indicator went off. We swung back in and they topped off the air | Read Full Review

8/12/2020 12:00:00 AM | Google

★★★★★ Tabitha Partlow

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8/10/2020 12:00:00 AM | Google

★★★★★ Kashief Berry

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8/10/2020 12:00:00 AM | Google

★★★★★ Karlo Santos

Brought my GTI in for service. They rotated my tires and tightened the lugs so tight they won't come off now. I put all my weight on my breaker bar and they're still stuck. Feels like they used an impact gun and overtightened them, so now I need to find a shop that can loosen the lug bolts. | Read Full Review

8/10/2020 12:00:00 AM | Google

★★★★★ Jerry Sowers

Went into Casey’s service department with a somewhat emergency. They took my car in and repaired it rather quickly. I’m so impressed with Mike and the service department. Thanks | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Levia Barnwell

Casey - thanks for caring about your customers! I had scheduled an appointment to have my car serviced. I was planning to wait in the waiting room while the car was being serviced as I have done in the past. When I arrived, I was told that they would give me a shuttle back home because of the backlog they had all of a sudden tha | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Tonia Horton

Great service—many many thanks to Karl, who made sure my vehicle was ready to go quickly (much faster than expected) and with very friendly service. Thank you! | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Lolita Haughton

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8/7/2020 12:00:00 AM | Google

★★★★★ Mario Josipovic

Always waiting 2.5hrs even with an appointment. Fails inspection for irrelevant matter to state inspection. Never heard of anyone failing inspection because of cracked plastics/trim around rear view mirror, yet mirror and blinkers are working properly and intact. Rip-off! | Read Full Review

8/7/2020 12:00:00 AM | Google

★★★★★ Mz Elle

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8/5/2020 12:00:00 AM | Google

★★★★★ Jonathan Holt

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8/4/2020 12:00:00 AM | Google

★★★★★ Z. Daprince

Great customer service got the car I wanted for a great deal vs the first dealer I’d went too Nick & Brandon helped me out highly recommend you go to them if you have any questions or concerns. | Read Full Review

7/30/2020 12:00:00 AM | Google

★★★★★ Andelyn Smith

My experience at Casey Volkswagen was terrific! The communication with the staff was friendly and informative. They were knowledgeable on the issues my car was experiencing and provided options for fixing it. | Read Full Review

7/28/2020 12:00:00 AM | Google

★★★★★ Lisa Dean

Mechanic said rear main seal was causing idling and starting issues I paid 1100 to fix issue and it didn't fix problem like he said it would. He didn't even know check engine light was on in car they charged me but never touched it don't go there | Read Full Review

7/28/2020 12:00:00 AM | Google

★★★★★ Julie Moore

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7/24/2020 12:00:00 AM | Google

★★★★★ Wakeelah

What started off rocky ended on a good note. Took my car in for slow acceleration and 3 days later I was back in business. My service advisor Tish kept me updated throughout the day when they ran into an issue or had to add to the list of repairs needed. On the first day, my car still hadn't been diagnosed 5hrs after my appt. After e | Read Full Review

7/21/2020 12:00:00 AM | Google

★★★★★ KevinA

Mike and Karl provide great customer service whenever I bring any of my vehicles in. I'm always provided an update on the progress and when my service is complete. A big reason I take my cars in to Casey (vehicles no longer under warranty) is because I know I'll be taken care of. | Read Full Review

7/20/2020 12:00:00 AM | Cars.com

★★★★★ James Blount

I dropped off my Atlas, they replaced a recalled Cat and Added adjustment screws to the headlights. The Courtesy driver drove me home to wait for the work to be done and then picked me up upon completion. The car was well taken care of in my absence. | Read Full Review

7/17/2020 12:00:00 AM | Google

★★★★★ Nashé High

Quick Fast Efficient Customer Service!! | Read Full Review

7/15/2020 12:00:00 AM | Google

★★★★★ Shayne Laflin

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7/15/2020 12:00:00 AM | Google

★★★★★ Gay Gregory

I was very pleased with my recent visit to Casey VW for state inspection, tire rotation, and oil change. Tish, my service representative, is knowledgeable, professional, and one of the nicest people you will meet at Casey VW. The service department took care of my requests and concerns so that I know my car is in great condition. I | Read Full Review

7/15/2020 12:00:00 AM | Google

★★★★★ Nashé High

Quick Fact Efficient Customer Service!! | Read Full Review

7/10/2020 12:00:00 AM | Google

★★★★★ Maximilian Funke

Carl in the service department provided excellent service. Delivered on what he said. Good communication. | Read Full Review

7/8/2020 12:00:00 AM | Google

★★★★★ Wakeelah

The Old Casey is back?? Took my VW CC in for service on Wed at 8:15am. I told Tish the service advisor about what was happening and asked her how much did fuel injector cost because I suspected that was the issue. I called at 1:30 pm to get the status of my car to find out it hadn't even been taken into the service bay to be connecte | Read Full Review

7/8/2020 12:00:00 AM | Google

★★★★★ Carl Blake

I was looking to get into a new car as my car’s age was finally catching up with it. I had a Volkswagen Jetta before, so I checked out everything online the day before. Thanks to Casey VW’s Online prescience, I was able to fill out paperwork and view/compare the cars in stock. When I arrived I didn’t have to wait long at all and the | Read Full Review

7/4/2020 12:00:00 AM | Google

★★★★★ Haleigh Barnes

I had sworn off Casey about three years ago after a bad experience. I’m so glad I gave them another try. They were super helpful and nice. Helped me get the exact car I wanted at a great price with no fuss. The manager, Rudy, has great attention to detail. Overall really great customer service and good experience. | Read Full Review

7/4/2020 12:00:00 AM | Google

★★★★★ Brian Mitchell

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7/2/2020 12:00:00 AM | Google

★★★★★ Murk Valentine

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7/2/2020 12:00:00 AM | Google

★★★★★ Bill Bretton

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6/30/2020 12:00:00 AM | Google

★★★★★ Jacob Sawyer

the sales experience was decent, however they forgot to order my second key(because they lost the original). i ended up having to get things fixed on the car that were wrong with it when i bought it, mind you i bought it brand new. in any way they could show lack of organization or professionalism, they did. like getting no phone cal | Read Full Review

6/30/2020 12:00:00 AM | Google

★★★★★ Trevis Austin

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6/27/2020 12:00:00 AM | Google

★★★★★ Theodora Lockett

Service is alway exceptional. Alway satisfied and happy with completed service. | Read Full Review

6/25/2020 12:00:00 AM | Google

★★★★★ Charles Frechette

Casey Subaru is the only place I go to buy a vehicle. One of the main reasons is the always excellent service provided with always, friendly smiles. My thanks in particular to Dominik Westfor your truly a 5 star service. Thank you again. | Read Full Review

6/25/2020 12:00:00 AM | DealerRater

★★★★★ Devin Lee

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6/25/2020 12:00:00 AM | Google

★★★★★ Sandy Burkes-Campbell

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6/25/2020 12:00:00 AM | Google

★★★★★ Hamp

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6/24/2020 12:00:00 AM | Google

★★★★★ Ray Shazier

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6/24/2020 12:00:00 AM | Google

★★★★★ RCNGRM

I own a 2008 VW GTI THAT WAS BOUGHT BRAND NEW. It has never been serviced any where else. Mike Liggins Keeps me updated on all services needed on my car. Excellent experience and techs keep my car running smooth! Just completed a 50,000 service check and confident my car will be running g in top condition! | Read Full Review

6/24/2020 12:00:00 AM | Cars.com

★★★★★ Michael Facen

Took my vehicle there for an inspection and oil change, great service | Read Full Review

6/24/2020 12:00:00 AM | Google

★★★★★ Ken Joss

Tish Perkins is an excellent service rep. I was very comfortable with her service at Subaru and that continues to VW. Her knowledge and advice are solid ! | Read Full Review

6/22/2020 12:00:00 AM | Google

★★★★★ Y. Kristina

Great customer service and professionalism! | Read Full Review

6/20/2020 12:00:00 AM | Google

★★★★★ William Morris

Always great service and staff when coming in for car work. Thanks for everything.. | Read Full Review

6/19/2020 12:00:00 AM | Google

★★★★★ Eden Castro

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6/19/2020 12:00:00 AM | Google

★★★★★ Alonza Bland

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