Casey Volkswagen - Newport News, Virginia

★★★★★ Bryan Pfeifer

Casey Volkswagen service department is top notch, definitely one of the best experiences in working with one. I mainly work with Karl but all of the associates are outstanding…they take customer satisfaction to the next level. I am sad to be relocating and having to find another dealership to work with. Would HIGHLY recommend!!! | Read Full Review

5/14/2021 12:00:00 AM | Google

★★★★★ Peter Szewczyk

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5/14/2021 12:00:00 AM | Google

★★★★★ Gunman 93

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5/14/2021 12:00:00 AM | Google

★★★★★ Steve Kortz

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5/14/2021 12:00:00 AM | Google

★★★★★ Ian Davis

Had my car taken to Casey Volkswagen to have an electrical issue fixed it took them over 2 weeks to diagnose and fix the issues didn't communicate with the repair shop that took my car there and by the time I got my car back Casey didn't clean the car or put back anything they had moved I found random panels from my dashboard tosed a | Read Full Review

5/14/2021 12:00:00 AM | Google

★★★★★ Michael Glenn

They had just what I needed | Read Full Review

5/12/2021 12:00:00 AM | Google

★★★★★ Phillip Whitaker

Casey Volkswagen has been servicing my vehicles for a little over two years now. Mike Liggins has been my customer care rep ever since. He definitely fixed the title "Customer Care Rep" because he has shown over the years that he truly cares not just for the vehicle, but the person as well. His personality is always the same. Mr. | Read Full Review

5/10/2021 12:00:00 AM | Google

★★★★★ Lisa Fisher

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5/10/2021 12:00:00 AM | Google

★★★★★ David Pere

They tried to charge fme or a service that was within included service period. Over 2 hour wait for a scheduled oil change. Tried to buy Jetta gear at parts department. Left after waiting 1/2 hour for a clerk. | Read Full Review

5/10/2021 12:00:00 AM | Google

★★★★★ Donald Jones

I have been dealing with Casey auto for more than 20 years, there is no other place over rather take my vehicle for servicing and/or car buying experience | Read Full Review

5/9/2021 12:00:00 AM | Google

★★★★★ Tyriq Prince

Too Expensive. I've only been here for routine maintenance like oil change, alignment, etc. They seem to do a good job but they charge more than any dealership I've been to. | Read Full Review

5/9/2021 12:00:00 AM | Google

★★★★★ Jake Darrell

Casey is a great dealership with excellent people. They do their best to exceed customer expectations. I have purchased 6 cars from them and their Sales and Service Deptartments do a great job. | Read Full Review

5/6/2021 12:00:00 AM | Google

★★★★★ Jessica Ross

Your service team is the best! Karl and Mike always make sure I have what I need and give honest service. I appreciate them so much! | Read Full Review

5/6/2021 12:00:00 AM | Google

★★★★★ Sonja Barrett

The team, especially my service advisor Melissa, were courteous, informative and very knowledgeable. I would highly recommend the service department for you car repair needs. I was informed in advance of the expense for the needed repairs. Thier communication was impeccable. | Read Full Review

5/5/2021 12:00:00 AM | Google

★★★★★ Katy Martello

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5/5/2021 12:00:00 AM | Google

★★★★★ Austin Fast

Good service | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ Margaret Toscano

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4/26/2021 12:00:00 AM | Google

★★★★★ Fatima Naiori

For years I’ve come here and Mike has always provided the best service. Rudy also, extreme professionalism displayed at Casey Volkswagen. | Read Full Review

4/26/2021 12:00:00 AM | Google

★★★★★ Thomas Elam

This place is very professional. I recommend coming here if you want fast friendly service. | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ LaTanya Littleton

Mike L. in service was the ultimate! I am now a customer for life! | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Allen Jones

Mike at Casey Volkswagen was Outstanding. He took care of my car and me. THANKS!!! | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Deidre Gibson

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4/24/2021 12:00:00 AM | Google

★★★★★ Lowell Thornton

I love these guys! Mike Liggins is the best in the service department and the Asian big man who sell parts is very very knowledgeable about vehicles and what to do in case there is a problem with your vehicle. Volkswagen has earn my respect on so many levels, styling and being reliable. I see why customers can be loyal to brands. The | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Ruth Grimes

Willy was very helpful in finding us just exactly the vehicle we were looking for. Everyone in the dealership were so welcoming and friendly. Excited to be part of the Casey VW family. Loving my Tiguan. Keep looking for excuses to drive places! | Read Full Review

4/23/2021 12:00:00 AM | Google

★★★★★ Riv04

Rashad actually listens to what you want, and is very honest. Such a refreshing experience after going to dealerships where we were up-sold. If you want an honest, no BS experience buying a car, go here and ask for Rashad! | Read Full Review

4/18/2021 12:00:00 AM | DealerRater

★★★★★ Michelle D

Felix was outstanding in assisting my husband and I in the process of purchasing our new Atlas Cross Sport. He really made the process effortless and took the time to show me all of the features on my new vehicle prior to driving it off of the lot. We will definitely be back to see Felix for all of our future vehicle needs. Thank you | Read Full Review

4/15/2021 12:00:00 AM | DealerRater

★★★★★ Miguel Pelton

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4/15/2021 12:00:00 AM | Google

★★★★★ Reginald Stanley

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4/15/2021 12:00:00 AM | Google

★★★★★ Mark Wilson

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4/15/2021 12:00:00 AM | Google

★★★★★ Dakota Moorefield

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4/14/2021 12:00:00 AM | Google

★★★★★ Kari Jones

Very quick and great customer service! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Patrick Maraboli

Just bought my new '21 Jetta from Justin and let me just say that he was phenomenal. He was super friendly and transparent about everything and didn't try to pressure me into buying useless additions to my car. When I finally bought the car he sat in the car with me going over all the new tech, explaining it in great detail and set e | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ herbert jones

Good experience. The entire staff was friendly. They were ready for my vehicle upon arrival. No nonsense & no drama. I’ll be back! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Kelly Wilson

Brilliant. Great communication and detailed service. Highly recommend!! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Rayray Adkins

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4/13/2021 12:00:00 AM | Google

★★★★★ Doug Barnard

Overall I was satisfied with the service but they were short a few techs that day and it took 3 hours for a state inspection, oil change and computer update. | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Carl Leahy

It will be worth your while to avoid Karl at Casey Volkswagen. I brought my wife's car in for service and upon learning it would need to stay there overnight we had to practically beg for any information on the car. As it turns out another part was needed and the car needed to stay longer. Fine, no big deal. However the only way this | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Michael

Excellent service. Every time I bring my car in Mike, the service advisor, makes sure everything is handled appropriately. | Read Full Review

4/12/2021 12:00:00 AM | Google

★★★★★ UniformSierra_VA

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4/12/2021 12:00:00 AM | Google

★★★★★ Henrietta Mitchell

For 8 years, this team has provided nothing but top notch customer service!!!! Professional, courteous, sense of humor and considerate of my time when servicing my vehicle. They explain what my vehicle needs before the service, and explain what they actually did...after the service!!!! No surprises!!! | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Lauren Harris

Went to Casey Subaru intending to test drive an Ascent and then fell in love with the Volkswagen Atlas. Nathan and Esaa made sure I was taken care of as far as getting the car I really wanted. And the sales manager was great as far as letting me know about additional options that were of great value! | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Janice L. Hall

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4/6/2021 12:00:00 AM | Google

★★★★★ Michael Tinker

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4/2/2021 12:00:00 AM | Google

★★★★★ I Moore

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4/2/2021 12:00:00 AM | Google

★★★★★ Ken Roller

Easy, painless... Dare I say it? Fun? Unlike any experience I've ever had buying a car. Caleb and all the Casey crew were super. Did I mention we got an amazing deal on a wonderful car? | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Elwood Crawford

The garage was well staffed including greeters who welcomed me and directed me to my agent. Estimated repair time was reduced by 40%. Good experience. | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Brianna Morgan

Service was good People were friendly Received more information than I came in for which was good because I came in there for one thing. Waiting time was an hour because there were other people there of course but overall good experience they went above and beyond to make sure you are good before leaving. | Read Full Review

3/30/2021 12:00:00 AM | Google

★★★★★ Satori Gregorakis

For the past several years Casey VW has performed the service on my 2012 Passat. Scheduling an appointment is always quick and easy. My contact person, Karl, explains what services I can expect. This time it was the 115-120,000 mile service. My car was ready at 1pm as Karl said it would be. Not only was the service excellent, they wa | Read Full Review

3/30/2021 12:00:00 AM | Google

★★★★★ D King

Willie is an awesome salesman! He will go out of his way to help you out without making you feel pressured. I bought one vehicle from him and am looking at buying a 2nd from him. Ask for Willie. | Read Full Review

3/30/2021 12:00:00 AM | Google

★★★★★ Christopher Griffith

One of the best and easiest car buying experiences i have ever dealt with. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Michael Patterson

The Casey team did a great job on my Mothers 2016 Golf. Everyone was friendly and helpful. Thank you Casey VW Team. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Becky Harris

The team at Casey’s was very kind and knowledgeable about the vehicles. Experience was not only pleasant but I didn’t take hours like it has done in the past with other car dealerships. I would buy/lease from there again. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Heather Jones

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3/29/2021 12:00:00 AM | Google

★★★★★ seth falconer

Good service. Just took a long time and they overcharged for just a transmission fluid change. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jamey Puryear

This was my location for serving my vw. After spending at least 10k over the years I was loyal to this business. I purchased a new vehicle. I took it to Casey Volkswagen for a check engine light. Before I took it to Casey, I took it to auto zone to have an idea about the check engine light before Casey could get a crack at it. It gav | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Kristine S

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3/25/2021 12:00:00 AM | Google

★★★★★ ANTONIO PERSON

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3/24/2021 12:00:00 AM | Google

★★★★★ Stephanie Brown-Valderrama

I received outstanding customer service from Mr. Liggins. He went the extra mile to ensure that not only what I brought my car in for was done but he had a diagnostic check done as well. Now I know everything my car needs and the price it will cost for repair. Mr. Liggins was courteous, friendly and offered much needed advice about v | Read Full Review