Casey Volkswagen - Newport News, Virginia

★★★★★ Debbie Braddy

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7/30/2021 12:00:00 AM | Google

★★★★★ arlys cecconi

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7/30/2021 12:00:00 AM | Google

★★★★★ Antwyne Ridley

My experience with casey was okay! Everyone was friendly the only thing that was off to me is that they told me their wasn't a fix for an issue that I am currently having on my brand new car and to me it's just very frustrated when getting new care and issues are found and they don't have a solution or fix for the particular issue | Read Full Review

7/27/2021 12:00:00 AM | Google

★★★★★ Karen Shaffer

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7/26/2021 12:00:00 AM | Google

★★★★★ Polly Bynum

I dropped my daughter's car off for a battery replacement. We had never been to Casey before but a technician at an auto service center highly recommended we come here. He was right. The service was very prompt and professional. Service advisor Tatisha was warm and pleasant. When additional service/maintenance is needed for my daugh | Read Full Review

7/26/2021 12:00:00 AM | Google

★★★★★ Charles Roberts

Great service team and staff.! Completed the work on time with no issues. | Read Full Review

7/26/2021 12:00:00 AM | Google

★★★★★ G Meadows

Great service! Karl is the great at taking care of you. | Read Full Review

7/23/2021 12:00:00 AM | Google

★★★★★ VenomousComics

Amazing staff , convenient location and exceptional service. Five stars for me, Highly recommend. | Read Full Review

7/22/2021 12:00:00 AM | Google

★★★★★ Heidi Morales

I can't believe I'm saying this about a car dealership, but an overall great experience! I called the night before about a safety concern on my GTI and they were able to fit me in first thing next day. The check-in process was super easy, thanks to Tish, and within 4 hours they had my car ready for pick-up. They even offer a shutt | Read Full Review

7/22/2021 12:00:00 AM | Google

★★★★★ Barbara May

Excellent service | Read Full Review

7/22/2021 12:00:00 AM | Google

★★★★★ Roberto Mendoza

Fast honest service. | Read Full Review

7/21/2021 12:00:00 AM | Google

★★★★★ Tyschicqua Floyd

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7/21/2021 12:00:00 AM | Google

★★★★★ Ricky Robinson

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7/21/2021 12:00:00 AM | Google

★★★★★ Desiree Collins

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7/21/2021 12:00:00 AM | Google

★★★★★ Robert Hall

Problem after problem, Volkswagen service is bottom of the line. | Read Full Review

7/16/2021 12:00:00 AM | Google

★★★★★ Pam Daley

Thanks service team for your help. And thank you Mr Ron! Always a pleasure dealing with you all. | Read Full Review

7/14/2021 12:00:00 AM | Google

★★★★★ Chris Morrison

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7/14/2021 12:00:00 AM | Google

★★★★★ Mike Vandeweghe

THE WORST SERVCE DEPARTMENT EVER!! POOR COMMUNICATION, NO INVENTORY OF RECALLED PARTS, NEVER OUT THE DOOR THE SAME DAY EVEN WITH APPOIINTMENT! NOT FULLY STAFFED -JUST DONT BUY A VOLKSWAGON.... | Read Full Review

7/14/2021 12:00:00 AM | Google

★★★★★ jennifer harris

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7/12/2021 12:00:00 AM | Google

★★★★★ JoAnn Ward

Friendly people | Read Full Review

7/10/2021 12:00:00 AM | Google

★★★★★ Michael Frazier

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7/9/2021 12:00:00 AM | Google

★★★★★ Leo L

This is the 3rd visit for scheduled maintenance for my 2020 VW Atlas cross sport. I had the rear window defogger go out, a license plate that was improperly installed by the dealership that needed to be fixed and now a scheduled appointment for a broken hood latch cable. Many problems with the vehicle, however, each time I had to l | Read Full Review

7/7/2021 12:00:00 AM | Google

★★★★★ Scott Sheets

Service was good Overall. But when you have an oil change appointment scheduled, I personally feel that 1 hour and 20 minutes is kind of a long time for an oil change. | Read Full Review

7/5/2021 12:00:00 AM | Google

★★★★★ Angela Franco

Love this place, attention to the costumers is A+ | Read Full Review

7/4/2021 12:00:00 AM | Google

★★★★★ Alex G

My wife and I had the best experience at Casey Volkswagen. Will (sales) and Cam (F&I) were extremely personable and went above and beyond to get our deal done. My wife is ECSTATIC with her new Tiguan. I can't recommend these guys enough! | Read Full Review

7/3/2021 12:00:00 AM | Google

★★★★★ rajnikar reddy bodhireddy

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7/3/2021 12:00:00 AM | Google

★★★★★ Susan Rinehart

They were attentive and Courtney our sales lady from a year ago came over to see us. | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Gabriela Benzel

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7/1/2021 12:00:00 AM | Google

★★★★★ Wyvonne Sitgraves

Casey once again proved to be my Auto Dealer of choice. I arrived in Hampton Roads in 1996 and have received auto service and purchased vehicles from Casey. They’ve never disappointed, always providing excellent and timely customer service. Thanks, it’s a pleasure doing business. Dr. Sitgraves | Read Full Review

7/1/2021 12:00:00 AM | Google

★★★★★ Susan Jankovic

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6/30/2021 12:00:00 AM | Google

★★★★★ Julian Jones

Very good service | Read Full Review

6/30/2021 12:00:00 AM | Google

★★★★★ Daniel McMaster (Black Card Restored)

Great staff, worried with me to make a deal and I'm so happy with my purchase | Read Full Review

6/30/2021 12:00:00 AM | Google

★★★★★ dancer14

Felix was fantastic to work with! He made the process very streamline and goes above and beyond to take care of his customers. I would gladly buy another car with him as my salesman and have no hesitation recommending him to any of my family or friends. Casey VW does a good job of taking care of the customer. Definitely pleased with | Read Full Review

6/29/2021 12:00:00 AM | DealerRater

★★★★★ Osborne Pompey

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6/24/2021 12:00:00 AM | Google

★★★★★ Hope Martin

Casey VW always take care of my vehicle. Customer service is top notch. | Read Full Review

6/24/2021 12:00:00 AM | Google

★★★★★ John McK

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6/21/2021 12:00:00 AM | Google

★★★★★ Valentine 2 Mu Psi 81

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6/21/2021 12:00:00 AM | Google

★★★★★ Forever Smores

I was there for over three hours, for a scheduled oil change. | Read Full Review

6/19/2021 12:00:00 AM | Google

★★★★★ Didier Edwards

The curious and excellent service was refreshing as compared to other service departments I have dealt with in the past. | Read Full Review

6/18/2021 12:00:00 AM | Google

★★★★★ Lisa Fugate

I brought my car in for a minor recall. I was told it could take 3-4 hours. Mike was super friendly and professional and the work only took less than 2 hours. I could have utilized a shuttle service but opted to hang out in their customer lounge. It was clean and tidy with a large screen TV. A few other staff checked on me while | Read Full Review

6/18/2021 12:00:00 AM | Google

★★★★★ Alexis Townes

Amazing customer service!!! | Read Full Review

6/16/2021 12:00:00 AM | Google

★★★★★ Robert Lanier

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6/16/2021 12:00:00 AM | Google

★★★★★ Lindsay M

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6/14/2021 12:00:00 AM | Google

★★★★★ Dream Journal

I went to get a car got the car i couldn't get my payment to be any cheaper than what i got now, even though I was offered a more expensive car not even 12 hours before. Bank called asked if I was aware of being 2 months late; because I payed my monthly at the dealership when they never told me to pay the bank and yet still took the | Read Full Review

6/11/2021 12:00:00 AM | Google

★★★★★ Lori Ann Tamayo

Poor communication left me sitting, waiting for my vehicle for 5 hours creating a lot of difficulty with work and child care. I travel to Casey from the south side making a shuttle service unhelpful and had the situation been better explained to me I could have had the warranty work done locally and saved myself a lot of trouble and | Read Full Review

6/11/2021 12:00:00 AM | Google

★★★★★ Kristen Westberg

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6/10/2021 12:00:00 AM | Google

★★★★★ Jose Perez

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6/10/2021 12:00:00 AM | Google

★★★★★ Cathey Trosper

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6/7/2021 12:00:00 AM | Google

★★★★★ aisha bynum

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6/7/2021 12:00:00 AM | Google

★★★★★ Christopher Rice

Watch the BAIT and SWITCH! I've had nothing but trouble buying from this dealership. We bought a Jetta in 2014 and was lead to believe we were receiving one price for our trade-in but quickly realized in financing we received another. The deal wasn't as sweet but it still worked for us (my wife was in love with the car) so we comp | Read Full Review

6/7/2021 12:00:00 AM | Google

★★★★★ Priscilla Savage

Thank you for outstanding service! | Read Full Review

6/3/2021 12:00:00 AM | Google

★★★★★ TheyCallMeCoolRon

I needed an oil and filter change. When I arrived @ 0900hrs on a Saturday. One vehicle was ahead of me in the service bay. I was greeted and handed off to a service writer. From there, I was shown a copy of my roll over alignment report. I had 2 slightly abnormal wear patterns so I opted for a wheel alignment. I can’t sit still, so I | Read Full Review

6/3/2021 12:00:00 AM | Google

★★★★★ Jon Hardwick

Had appointment at 9:00 a.m. - left at 6:20 p.m. I called after hours to answering service at 6:45a.m. No one returned my call. Is that the way a successful business is handled? The mechanic who worked on my car was great and should get a raise. It did not take me long to learn you were short-handed. I took my daughter’s car in | Read Full Review

6/3/2021 12:00:00 AM | Google

★★★★★ Robin Wall

Love the car! I don't appreciate all the hoops I have to jump through just to give this place money, though! I've been working on a deal with them since last Tuesday, when I disclosed all of my intentions and how I planned to pay for the car, including a substantial down payment. The dealership had to acquire the car I wanted from so | Read Full Review

6/1/2021 12:00:00 AM | Google

★★★★★ John Cordar

GRT Customer service | Read Full Review

5/28/2021 12:00:00 AM | Google

★★★★★ Dan Dove

No nonsense dealer. We didn’t haggle on price much, until it came to add-ons. We negotiated the warranty down to a reasonable price and we’re done. Got there at 4 and was driving out by 7. | Read Full Review

5/27/2021 12:00:00 AM | Google

★★★★★ Kitten Sky

Great customer service from Mike Liggins and the Casey service team. Always get treated superbly and professionally! | Read Full Review

5/27/2021 12:00:00 AM | Google

★★★★★ Cyndi Hogg

Excellent! I cannot say enough about my salesperson Rashad..he was very knowledgeable about the Tiguan I picked out. He was patient and courteous and would highly recommend asking for him if you are in the market for a new car or even interested in one of their many used ones. Thank you again! | Read Full Review

5/27/2021 12:00:00 AM | Google

★★★★★ Mason Williams

Had to call several times to see if vehicle was ready, waited on hold for 15 min for them to tell me they couldn’t tell me if it was ready, and they would call me back. never received any call back. They kept car way past my scheduled time. And had to pick up the day after my appt, all for just an oil change. 1 star for very bad comm | Read Full Review

5/27/2021 12:00:00 AM | Google

★★★★★ Nana Ekow Yawson

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5/23/2021 12:00:00 AM | Google

★★★★★ Betty Daddey

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5/22/2021 12:00:00 AM | Google

★★★★★ Inez de Melo

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5/20/2021 12:00:00 AM | Google

★★★★★ Sharon Nagy

Every time i come here for service it is a great experience they get my car in and out fast and i am very satisfied with it | Read Full Review

5/19/2021 12:00:00 AM | Google

★★★★★ Kersti Bolton

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5/19/2021 12:00:00 AM | Google

★★★★★ Bryan Pfeifer

Casey Volkswagen service department is top notch, definitely one of the best experiences in working with one. I mainly work with Karl but all of the associates are outstanding…they take customer satisfaction to the next level. I am sad to be relocating and having to find another dealership to work with. Would HIGHLY recommend!!! | Read Full Review

5/14/2021 12:00:00 AM | Google

★★★★★ Peter Szewczyk

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5/14/2021 12:00:00 AM | Google

★★★★★ Gunman 93

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5/14/2021 12:00:00 AM | Google

★★★★★ Steve Kortz

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5/14/2021 12:00:00 AM | Google

★★★★★ Ian Davis

Had my car taken to Casey Volkswagen to have an electrical issue fixed it took them over 2 weeks to diagnose and fix the issues didn't communicate with the repair shop that took my car there and by the time I got my car back Casey didn't clean the car or put back anything they had moved I found random panels from my dashboard tosed a | Read Full Review

5/14/2021 12:00:00 AM | Google

★★★★★ Michael Glenn

They had just what I needed | Read Full Review

5/12/2021 12:00:00 AM | Google

★★★★★ Phillip Whitaker

Casey Volkswagen has been servicing my vehicles for a little over two years now. Mike Liggins has been my customer care rep ever since. He definitely fixed the title "Customer Care Rep" because he has shown over the years that he truly cares not just for the vehicle, but the person as well. His personality is always the same. Mr. | Read Full Review

5/10/2021 12:00:00 AM | Google

★★★★★ Lisa Fisher

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5/10/2021 12:00:00 AM | Google

★★★★★ David Pere

They tried to charge fme or a service that was within included service period. Over 2 hour wait for a scheduled oil change. Tried to buy Jetta gear at parts department. Left after waiting 1/2 hour for a clerk. | Read Full Review

5/10/2021 12:00:00 AM | Google

★★★★★ Donald Jones

I have been dealing with Casey auto for more than 20 years, there is no other place over rather take my vehicle for servicing and/or car buying experience | Read Full Review

5/9/2021 12:00:00 AM | Google

★★★★★ Tyriq Prince

Too Expensive. I've only been here for routine maintenance like oil change, alignment, etc. They seem to do a good job but they charge more than any dealership I've been to. | Read Full Review

5/9/2021 12:00:00 AM | Google

★★★★★ Jake Darrell

Casey is a great dealership with excellent people. They do their best to exceed customer expectations. I have purchased 6 cars from them and their Sales and Service Deptartments do a great job. | Read Full Review

5/6/2021 12:00:00 AM | Google

★★★★★ Jessica Ross

Your service team is the best! Karl and Mike always make sure I have what I need and give honest service. I appreciate them so much! | Read Full Review

5/6/2021 12:00:00 AM | Google

★★★★★ Sonja Barrett

The team, especially my service advisor Melissa, were courteous, informative and very knowledgeable. I would highly recommend the service department for you car repair needs. I was informed in advance of the expense for the needed repairs. Thier communication was impeccable. | Read Full Review

5/5/2021 12:00:00 AM | Google

★★★★★ Katy Martello

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5/5/2021 12:00:00 AM | Google

★★★★★ Austin Fast

Good service | Read Full Review

5/1/2021 12:00:00 AM | Google

★★★★★ Margaret Toscano

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4/26/2021 12:00:00 AM | Google

★★★★★ Fatima Naiori

For years I’ve come here and Mike has always provided the best service. Rudy also, extreme professionalism displayed at Casey Volkswagen. | Read Full Review

4/26/2021 12:00:00 AM | Google

★★★★★ Thomas Elam

This place is very professional. I recommend coming here if you want fast friendly service. | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ LaTanya Littleton

Mike L. in service was the ultimate! I am now a customer for life! | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Allen Jones

Mike at Casey Volkswagen was Outstanding. He took care of my car and me. THANKS!!! | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Deidre Gibson

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4/24/2021 12:00:00 AM | Google

★★★★★ Lowell Thornton

I love these guys! Mike Liggins is the best in the service department and the Asian big man who sell parts is very very knowledgeable about vehicles and what to do in case there is a problem with your vehicle. Volkswagen has earn my respect on so many levels, styling and being reliable. I see why customers can be loyal to brands. The | Read Full Review

4/24/2021 12:00:00 AM | Google

★★★★★ Ruth Grimes

Willy was very helpful in finding us just exactly the vehicle we were looking for. Everyone in the dealership were so welcoming and friendly. Excited to be part of the Casey VW family. Loving my Tiguan. Keep looking for excuses to drive places! | Read Full Review

4/23/2021 12:00:00 AM | Google

★★★★★ Riv04

Rashad actually listens to what you want, and is very honest. Such a refreshing experience after going to dealerships where we were up-sold. If you want an honest, no BS experience buying a car, go here and ask for Rashad! | Read Full Review

4/18/2021 12:00:00 AM | DealerRater

★★★★★ Michelle D

Felix was outstanding in assisting my husband and I in the process of purchasing our new Atlas Cross Sport. He really made the process effortless and took the time to show me all of the features on my new vehicle prior to driving it off of the lot. We will definitely be back to see Felix for all of our future vehicle needs. Thank you | Read Full Review

4/15/2021 12:00:00 AM | DealerRater

★★★★★ Miguel Pelton

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4/15/2021 12:00:00 AM | Google

★★★★★ Reginald Stanley

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4/15/2021 12:00:00 AM | Google

★★★★★ Mark Wilson

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4/15/2021 12:00:00 AM | Google

★★★★★ Dakota Moorefield

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4/14/2021 12:00:00 AM | Google

★★★★★ Kari Jones

Very quick and great customer service! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Patrick Maraboli

Just bought my new '21 Jetta from Justin and let me just say that he was phenomenal. He was super friendly and transparent about everything and didn't try to pressure me into buying useless additions to my car. When I finally bought the car he sat in the car with me going over all the new tech, explaining it in great detail and set e | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ herbert jones

Good experience. The entire staff was friendly. They were ready for my vehicle upon arrival. No nonsense & no drama. I’ll be back! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Kelly Wilson

Brilliant. Great communication and detailed service. Highly recommend!! | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Rayray Adkins

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4/13/2021 12:00:00 AM | Google

★★★★★ Doug Barnard

Overall I was satisfied with the service but they were short a few techs that day and it took 3 hours for a state inspection, oil change and computer update. | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Carl Leahy

It will be worth your while to avoid Karl at Casey Volkswagen. I brought my wife's car in for service and upon learning it would need to stay there overnight we had to practically beg for any information on the car. As it turns out another part was needed and the car needed to stay longer. Fine, no big deal. However the only way this | Read Full Review

4/13/2021 12:00:00 AM | Google

★★★★★ Michael

Excellent service. Every time I bring my car in Mike, the service advisor, makes sure everything is handled appropriately. | Read Full Review

4/12/2021 12:00:00 AM | Google

★★★★★ UniformSierra_VA

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4/12/2021 12:00:00 AM | Google

★★★★★ Henrietta Mitchell

For 8 years, this team has provided nothing but top notch customer service!!!! Professional, courteous, sense of humor and considerate of my time when servicing my vehicle. They explain what my vehicle needs before the service, and explain what they actually did...after the service!!!! No surprises!!! | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Lauren Harris

Went to Casey Subaru intending to test drive an Ascent and then fell in love with the Volkswagen Atlas. Nathan and Esaa made sure I was taken care of as far as getting the car I really wanted. And the sales manager was great as far as letting me know about additional options that were of great value! | Read Full Review

4/6/2021 12:00:00 AM | Google

★★★★★ Janice L. Hall

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4/6/2021 12:00:00 AM | Google

★★★★★ Michael Tinker

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4/2/2021 12:00:00 AM | Google

★★★★★ I Moore

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4/2/2021 12:00:00 AM | Google

★★★★★ Ken Roller

Easy, painless... Dare I say it? Fun? Unlike any experience I've ever had buying a car. Caleb and all the Casey crew were super. Did I mention we got an amazing deal on a wonderful car? | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Elwood Crawford

The garage was well staffed including greeters who welcomed me and directed me to my agent. Estimated repair time was reduced by 40%. Good experience. | Read Full Review

4/2/2021 12:00:00 AM | Google

★★★★★ Brianna Morgan

Service was good People were friendly Received more information than I came in for which was good because I came in there for one thing. Waiting time was an hour because there were other people there of course but overall good experience they went above and beyond to make sure you are good before leaving. | Read Full Review

3/30/2021 12:00:00 AM | Google

★★★★★ Satori Gregorakis

For the past several years Casey VW has performed the service on my 2012 Passat. Scheduling an appointment is always quick and easy. My contact person, Karl, explains what services I can expect. This time it was the 115-120,000 mile service. My car was ready at 1pm as Karl said it would be. Not only was the service excellent, they wa | Read Full Review

3/30/2021 12:00:00 AM | Google

★★★★★ D King

Willie is an awesome salesman! He will go out of his way to help you out without making you feel pressured. I bought one vehicle from him and am looking at buying a 2nd from him. Ask for Willie. | Read Full Review

3/30/2021 12:00:00 AM | Google

★★★★★ Becky Harris

The team at Casey’s was very kind and knowledgeable about the vehicles. Experience was not only pleasant but I didn’t take hours like it has done in the past with other car dealerships. I would buy/lease from there again. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Christopher Griffith

One of the best and easiest car buying experiences i have ever dealt with. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Michael Patterson

The Casey team did a great job on my Mothers 2016 Golf. Everyone was friendly and helpful. Thank you Casey VW Team. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Heather Jones

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3/29/2021 12:00:00 AM | Google

★★★★★ seth falconer

Good service. Just took a long time and they overcharged for just a transmission fluid change. | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Jamey Puryear

This was my location for serving my vw. After spending at least 10k over the years I was loyal to this business. I purchased a new vehicle. I took it to Casey Volkswagen for a check engine light. Before I took it to Casey, I took it to auto zone to have an idea about the check engine light before Casey could get a crack at it. It gav | Read Full Review

3/29/2021 12:00:00 AM | Google

★★★★★ Kristine S

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3/25/2021 12:00:00 AM | Google

★★★★★ ANTONIO PERSON

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3/24/2021 12:00:00 AM | Google

★★★★★ Stephanie Brown-Valderrama

I received outstanding customer service from Mr. Liggins. He went the extra mile to ensure that not only what I brought my car in for was done but he had a diagnostic check done as well. Now I know everything my car needs and the price it will cost for repair. Mr. Liggins was courteous, friendly and offered much needed advice about v | Read Full Review