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Casey Volkswagen

★★★★★(58)read reviews

777 J Clyde Morris Blvd, Newport News, VA 23601

(757) 234-7061 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Customer Reviews

★★★★★ Lynne Finding
Nathan was awesome ! Sales experience excellent! | Read Full Review
11/13/2024 12:00:00 AM | Google
★★★★★ Angela Rico
I've had great experiences here in the past but I think it's under new management now. I paid $200 to receive a $5,000 estimate recently for a "bent timing chain" on my 2014 VW EOS and when I went to Whitehead's in VB for a FREE second opinion, Mr. Whitehead figured out that it just needed a new camshaft position sensor (a $100 part | Read Full Review
11/10/2024 12:00:00 AM | Google
★★★★★ Richard Kovalik
This is the second time I ordered a vehicle from Casey and have not been disappointed. Folks are great and service department super | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Cary Sciutti
Staff was friendly and helpful. It was a very quick process. The only thing is sales could have communicated better with finance. I would recommend them and I already have. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Willie Lett
Casey's was very friendly and efficient with their customer's care and pricing. They will treat you like family regardless if you are there to purchasing a car from them or not. From the Management Team ALLLLLLL the way to the insurance coverage Team is there for you !! If I could rate them , I would rate them 10 /5!! P.S. Ask for | Read Full Review
11/3/2024 12:00:00 AM | Google
★★★★★ Perrin Gordon
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11/3/2024 12:00:00 AM | Google
★★★★★ Bella Sky
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10/28/2024 12:00:00 AM | Google
★★★★★ Joshua Saunders
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10/21/2024 12:00:00 AM | Google
★★★★★ Conner Parker
Be mindful when taking your vehicle to the Casey Volkswagen service department in Newport News, VA. The wait times and service costs are outrageous, and their customer service is not the best. The two stars are only because I love my Volzwagen Atlas, and fortunately I have not had any trouble with the actual service that has been do | Read Full Review
10/16/2024 12:00:00 AM | Google
★★★★★ Ben Phillips
I went there on Saturday for a check engine light on my TDI. They told me the DPF filter system needed to be replaced and that the entire DEFF system needed flushing and that the whole system was destroyed to the point that it ALL had to be replaced at just over $2k…. 5 minutes of YouTube solved the issue. This is a “throw parts at i | Read Full Review
10/14/2024 12:00:00 AM | Google
★★★★★ FrankieJ07
I had a bad experience with the service department. Schedule an oil change The Manager argue with me about it, even though I showed him on the app that I had the appointment. Waited two hours for my car. Wanted to charge me $100 for a Tire rotation, which I already had done myself. All I need was the TPMS reset. Still wanted to charg | Read Full Review
10/5/2024 12:00:00 AM | DealerRater
★★★★★ Crystal Thorogood
Great team!! | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Jennifer West
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9/16/2024 12:00:00 AM | Google
★★★★★ Janet Gibson
Salesman was very polite, and helpful. Awesome service | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Dianne Branum
The team at Casey VW were great to work with. Every person that helped us made the entire process seamless and smooth. This is my first VW, but I'm sure not my last! | Read Full Review
9/11/2024 12:00:00 AM | Google
★★★★★ Corey Punch
Easiest car buying experience I have ever had! Would highly recommend visiting this dealership first if you're in the market. | Read Full Review
9/6/2024 12:00:00 AM | Google
★★★★★ Michael Becraft
I don’t think it is unreasonable to expect a new 50k $$ car to be delivery ready for transfer to new owners. I had to ask 4 separate times to correct car cleaning issues that should have been taken care in the back previous to my arrival which was late. Instead, the salesman got a rag and cleaned my wheels and foot prints on back of | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Nicole Rios
Casey has unbeatable warranty including lifetime free state inspection, lifetime oil change, and more. Lonnie was super great to work with. He was professional and friendly to my family & I. | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Vykki Hale
The service Tech that took care of me and my car was wonderful and it was worth the wait. Thanks Casey's | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Nina D'Agostino
I am very disappointed in my experience with Casey Volkswagen. It took 5 hours to get everything done for the deal and my family was not offered anything to drink. By the end of it all, I was told a completely different price at finances. So we left frustrated but finally happy we figured a way to get the car we wanted. Not even 24 h | Read Full Review
8/24/2024 12:00:00 AM | Google
★★★★★ Tam Rawlerson
Horrible Horrible Horrible experience. Will never buy another VW in my life and definitely not from this dealership. | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ D Aah
Great customer service! I didn't plan to purchase a vehicle nor was I pressured to do so either. Sean is an awesome salesmen. Very patient and knowledgeable about the VW brand. The follow up calls and check-ins were a plus as well. Thank you Casey VW! | Read Full Review
8/17/2024 12:00:00 AM | Google
★★★★★ Sam Armstrong
I inquired about a particular vehicle I wanted to come and test drive. They said it was available so I drove an hour to the dealership the next morning only to be told it wasn't available once I got there. So unprofessional and a waste of a morning. | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Jose Marti
Left my wife’s vehicle to be diagnosed for an A/C issue on Monday August 5th. Mr. Evan Benedict informed me they were running behind and the vehicle would be looked at on Thursday the 8th at the latest. I have yet to hear back from Mr. Benedict even after leaving him multiple voicemails. Would be great if I could speak to somebody re | Read Full Review
8/12/2024 12:00:00 AM | Google
★★★★★ Nichelle Porter
The service provided by Nathan Taylor and the entire Casey family was excellent. Everyone was attentive and helpful. My questions were answered and Nathan demonstrated how to operate my new vehicle. I had a pleasant experience and I referred three of my friends to Casey VW to purchase a new vehicle. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Klaus Dehmelt
Excellent purchase experience. I picked a car and the team guided me through the purchase process which was smooth, fast, and successful. | Read Full Review
8/4/2024 12:00:00 AM | Google
★★★★★ waterman7553
Personal service very good especially Sheree Celestino takes care of her customers extremely well. I come from Norfolk because of the personel | Read Full Review
8/3/2024 12:00:00 AM | DealerRater
★★★★★ Vicki Bachan
Very good. Great people.. | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Driplord.22
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7/28/2024 12:00:00 AM | Google
★★★★★ Stefanie Tugeau
I love this company. They stand behind their words. We purchased a used car there a few months back which ended up having major engine issues with no part eta. Casey bought back the car and we bought a new car through Casey VW. We could not be happier w the service and the entire team who helped us from John Ogden. And Bobby in Willi | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Betsy Fitzpatrick
As a single female who has encountered scammers on more than one occasion, I am so grateful for this service department. Straight forward, reasonable prices and timely courteous service. | Read Full Review
7/23/2024 12:00:00 AM | Google
★★★★★ Wayne Six
Great people to deal with, courteous and professional. Great car, at a good price, and a fair trade-in deal. Other than a little lower price, could not ask for more. Would readily buy from these folks again. | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Bill Lathery
Surprisingly friendly, professional, and HONEST customer service. Not my usual car buying experience. Highly recommended. | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Josh Hill
Great experience buying a new Jetta. Laura was very helpful and did a great job. | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Robert Johnson
Helped my parents with a used car purchase and the staff was very helpful. Everyone there was very friendly from sales manager, salesman, credit manager, and even the young lady that takes care of the tags. They worked with us to get everything accomplished including our salesman cleaning the car himself as the detail guys had gone f | Read Full Review
7/6/2024 12:00:00 AM | Google
★★★★★ Troy Wilkins
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7/4/2024 12:00:00 AM | Google
★★★★★ KYUNG GIBNEY
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7/1/2024 12:00:00 AM | Google
★★★★★ Alice Harwell
Everything was great until after the sale. I bought a used Tiguan and asked about a second key, the salesman said they would “look into it” after the sale he told me that they only had one key and would try to contact the previous owner. A few weeks went by and nothing. Then I asked about getting a replacement key at their cost (he | Read Full Review
6/30/2024 12:00:00 AM | Google
★★★★★ Allen Bessanson
| Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Future LLc
We had a great experience buying a brand new car at Casey Volkswagen. Sean was great. He was very professional and patient with us he answered all our questions and help us get our dream car Thank you again! | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ kim
This is the worst car dealership in Virginia. I have a Tiguan and was experiencing oil leaks so i took it here to get repaired. They told me everything that i would have had to pay and i did that. I thought my car would be done after that with no issues but that wasn’t the case. After paying almost $3000 they called me back and said | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Swexel YT
Terrible place of business | Read Full Review
6/23/2024 12:00:00 AM | Google
★★★★★ Lawrence Greco
Sean was great! We purchased a 2024 VW Atlas. The negotiation process and purchase process was smooth. Would recommend Sean and the Casey dealership to anyone looking for a new car! | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Ryan F
Just purchased a new Jetta SEL. The salesman Willie was fantastic. He was easy going and not pushy. He was knowledgeable and very helpful in helping us come to an agreement. If you’re in the market for a new Volkswagen, go see Willie at Casey!!! | Read Full Review
6/21/2024 12:00:00 AM | Google
★★★★★ Michaela Stewart
| Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Dawn Schaeffer
We had a great experience buying a brand new car at Casey Volkswagen. The guys that helped us were great. They didn't have that high pressure salesman vibe. They just answered our questions and accommodated us completely. I would definitely buy from here again! | Read Full Review
6/16/2024 12:00:00 AM | Google
★★★★★ Layne Hancock
I would like to take this opportunity to express my wholehearted praise and appreciation for Tish Perkins. As a lifelong Volkswagen owner, I have consistently purchased vehicles from a dealership in Chesapeake. However, upon relocating to this side of the water and needing to acquire a new vehicle, I decided to give Casey Volkswagen | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Tum Tum
I hadn't been to a car lot in years but I must say this process was painless for me and I got the car that I want. | Read Full Review
6/7/2024 12:00:00 AM | Google
★★★★★ Giovanka Minott
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6/3/2024 12:00:00 AM | Google
★★★★★ William Armentrout
| Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Robert Johnson
Helped my parents with a used car purchase and the staff was very helpful. Everyone there was very friendly from sales manager, salesman, credit manager, and even the young lady that takes care of the tags. They worked with us to get everything accomplished including our salesman cleaning the car himself as the detail guys had gone f | Read Full Review
5/30/2024 12:00:00 AM | Google
★★★★★ Barbara Giles
Sean did an excellent job yesterday. He went above and beyond to get me a great deal on my car. I am beyond pleased with my experience! I will be recommending him to all my coworkers, friends and family. Thank you very much for your excellent service. | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Miguel A. Torres-Baez (GambitGTX)
This place is Horribly unprofessional. I took my car there for a simple USB issue and SunRoof knob replacement issue. They kept my car for a week and still didn't even look at the car. I Don't recommend taking your vehicle to this shop if you need your car. It takes them 2 weeks just to run a simple diagnostic. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ David Furey
Outstanding, Sean was the salesman, he wasted no time and set me up with several VWs to test drive. Answered all my questions and rapidly had my paperwork completed with a price I was happy with. Settled the deal and drove away with a new Jetta! Could not have asked for a more positive car buying experience. This was my 5th vehic | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Natasha Stanojevic
The customer service is more then exceptional, I was helped by Sean Moore, he made the process magnificent and a literal cakewalk, his type of patience and hospitality is to be remembered for a life time. Now I drive away with a new car with excitement and no worries whatsoever Thank you guys :) | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Christopher Hunt
| Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Alechia Nance
I recently wanted to trade my car in and get a new one. I went back to Casey Volkswagen where I bought my previous vehicle. I was met on the lot by Sean M. and he immediately began finding and showing me cars with the specifications I wanted. I test drove several vehicles with him and he was very knowledgeable about features, resale | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Olivia Matcham
I recently purchased a 2024 VW Taos from this location. Lonnie Storey helped me with my purchase, and he was great. I can’t say enough nice things about him. He was super friendly. He made the entire buying process smooth and easy. | Read Full Review
5/16/2024 12:00:00 AM | Google

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