Visit Your Local Dealer Near Chesterfield for Special Tire Offers

★★★★★ Catherine Andersen

Very disappointed | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Jordan Smith

Brock was absolutely amazing in the assist of buying a new car! He was informative and had a lot of patience when it came to all my questions. So glad he was able to help me! | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ Juanterria Pope

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4/20/2026 12:00:00 AM | Google

★★★★★ Michael Coonley

Wife takes her car to get state inspection and fluid top off was told car was ready for pick up with no inspection done and spoke with who I assume was the service department manager and they were not helpful or accommodating with getting a inspection done and this is not the only issue I've had there just the most recent and after a | Read Full Review

4/20/2026 12:00:00 AM | Google

★★★★★ De'Andre Noles-Rushings

Had a service issue this morning and Mike handled it quick and efficiently. Thank you again for excellent customer service! | Read Full Review

4/18/2026 12:00:00 AM | Google

★★★★★ Kingdom Way

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4/18/2026 12:00:00 AM | Google

★★★★★ Rachael Hyman

Kody the young man who helped me to get my brand new car is amazing may God bless him for ever thank u Kody???????????????????????? | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Shonice Crum

Kody is a very professional and personable salesman. The staff were very kind and ensured I received the best deal possible! Thank you! | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Markeyta Jackson

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4/15/2026 12:00:00 AM | Google

★★★★★ Kimberly Hulford

This is our 4th purchase with Loyaly and Kody has been the absolute best to work with. He took his time with us and helped get us in the right car. We look forward to coming back for our next purchase. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Theresa Hazelwood

Wait time was extensive, but was kept informed during service. The waiting area was clean and comfortable, and the employees were attentive. | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Eric Lawson

Purchased an Atlas for the family, wouldn't buy anywhere else! The perks of purchasing here are second to none. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ Ron Carpenter

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3/28/2026 12:00:00 AM | Google

★★★★★ donna.shiley

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. | Read Full Review

3/27/2026 12:00:00 AM | DealerRater

★★★★★ donna.shiley

Salesman was very friendly, knowledgeable, and helpful. The whole team went out of their way to help me get a car that I love and also suits my need. | Read Full Review

3/27/2026 12:00:00 AM | Cars.com

★★★★★ Shae

Mike was great! | Read Full Review

3/25/2026 12:00:00 AM | Google

★★★★★ Bea

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience | Read Full Review

3/25/2026 12:00:00 AM | Cars.com

★★★★★ Bea

Greg my sales associates was great and found me a vehicle that fits me. Paperwork process was extremely to long. Overall good experience | Read Full Review

3/25/2026 12:00:00 AM | DealerRater

★★★★★ mike a

Awesome experience! | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Senanur Buyurgan

Great costumer service! I bought my 2024 nissan tiguan here a year ago, still using it with no issue! Thank you | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Donald Clements

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3/18/2026 12:00:00 AM | Google

★★★★★ Twentyfangela

Da Davenport was my salesperson. He was very knowledgeable and if for some reason he didn't know the answer to a question, he would find the answer right away. He was very friendly and accommodating. He never pressured me into anything, and that goes a long way in my eyes. He even laughed at some of my comments/ sarcasm! I would defi | Read Full Review

3/16/2026 12:00:00 AM | DealerRater

★★★★★ Twentyfangela

Da Davenport was my salesperson. He was very knowledgeable and if for some reason he didn't know the answer to a question, he would find the answer right away. He was very friendly and accommodating. He never pressured me into anything, and that goes a long way in my eyes. He even laughed at some of my comments/ sarcasm! I would defi | Read Full Review

3/16/2026 12:00:00 AM | Cars.com

★★★★★ Sonja Blaziak

Michale Altizer, a service rep at Volkswagen provided excellent customer service. | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ Charlene Sanders

I've worked with Mike Altizer a lot. Each time he's been personable and helpful. Recently I took my Atlas in for a rumbling noise from the front end. Thought it was 1 thing but the team diagnosed the correct issue. Mike work with me and kept me informed all the time. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Jeanne '

Always a Great experience when i come in the service dept. Mike, explain what's being done and gets you out at a timely manner | Read Full Review

3/5/2026 12:00:00 AM | Cars.com

★★★★★ James Puff

Fantastic buying experience. Mr. Jones is an amazing salesman and will go above and beyond. Austin was amazing and big thank you to Dylan with the paperwork and making the process extremely easy. 10/10 highly recommend | Read Full Review

2/28/2026 12:00:00 AM | Google

★★★★★ Wanda Martinez

I would like to thank loyalty Volkswagen family for your maintenance service. Thank you Michael Altizer (Service Advisor) & Cameron Preston (Tech ) for y'all great ?? service. | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ scole5581

This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits (free oil changes, ect) that made purchasing the Volkswagen an excelent choice. Thanks to Mr Joseph Jones, and Loyalty Volkswagen for making | Read Full Review

2/10/2026 12:00:00 AM | Cars.com

★★★★★ scole5581

This was the best car buying experience I ever experienced. Mr Joseph Jones went above and beyond to make sure I was satisfied with my new vehicle. He took the time to explain the extra benifits (free oil changes, ect) that made purchasing the Volkswagen an excelent choice. Thanks to Mr Joseph Jones, and Loyalty Volkswagen for making | Read Full Review

2/10/2026 12:00:00 AM | DealerRater

★★★★★ G L

Customer service is below average. Mike, specifically, was rude and disrespectful, and his comments were offensive. I've shared my experience with the leadership and they have yet to respond regarding his lack of professionalism. I would not recommend this location to anyone. | Read Full Review

2/8/2026 12:00:00 AM | Google

★★★★★ Eric Markham

Excellent knowledge of vehicles and very helpful informing me of the different options. Easy to communicate with. | Read Full Review

2/3/2026 12:00:00 AM | Cars.com

★★★★★ Carine Jemia

My car purchasing experience was not the best. I knew exactly what I wanted and I reached out to them so no one had to try to sell me anything. The main reason for my bad rating is I ended up with 4 hard inquiries on my credit even though the sales person told me I'll only get one soft inquiry. I have purchased several vehicles in th | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Crys

Mike consistently demonstrates honesty and expertise, ensuring that I receive accurate information. The entire team is exceptionally competent and professional. | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ antonio mastropaolo

Michael Altizer provided exceptional, professional service! He thoroughly explained all of my car's maintenance needs, clearly distinguishing between essential repairs and optional work. His transparency and honest approach made me feel completely confident in the recommendations. I truly appreciated the straightforward communication | Read Full Review

1/30/2026 12:00:00 AM | Google

★★★★★ Jeremydial590

Michale Altizer always takes good care of me when I go in for service work. He makes sure everything is taken care of. Tyler and Brian in service always do an excellent job as do the other service techs. I can't recommend them enough! | Read Full Review

1/28/2026 12:00:00 AM | Cars.com

★★★★★ jeremydial590

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. | Read Full Review

1/28/2026 12:00:00 AM | Cars.com

★★★★★ jeremydial590

The dealership goes above and beyond to make sure customers are satisfied and well taken care of. | Read Full Review

1/28/2026 12:00:00 AM | DealerRater

★★★★★ leslie.a.shipp

Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! | Read Full Review

1/26/2026 12:00:00 AM | DealerRater

★★★★★ leslie.a.shipp

Ashley Robertson was amazing! Extremely helpful in getting me in to get my vehicle serviced and out quickly! | Read Full Review

1/26/2026 12:00:00 AM | Cars.com

★★★★★ Leslie Shipp

Ashley Robertson went above and beyond to get me in to get my car fixed! | Read Full Review

1/26/2026 12:00:00 AM | Google

★★★★★ Michael Baylor

Great service as always! | Read Full Review

1/22/2026 12:00:00 AM | Google

★★★★★ Deshawn Ellis

I like the experience and everything with Loyalty Volkswagen and everything and they are good people | Read Full Review

1/22/2026 12:00:00 AM | Cars.com

★★★★★ lmp016

You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother | Read Full Review

1/21/2026 12:00:00 AM | Cars.com

★★★★★ lmp016

You can tell that the staff in the service dept not only enjoy their job, but enjoy working with eachother | Read Full Review

1/21/2026 12:00:00 AM | DealerRater

★★★★★ Natalie Jones

I came in discouraged with my car I sat with Christian and walked out very happy with a brand new car. He was very professional, understanding , patient and explained everything to where I can understand. It was def an amazing experience. | Read Full Review

1/20/2026 12:00:00 AM | Google

★★★★★ Kari A.

Don’t take your car there unless you know cars. I took my car for an oil change, tire rotation and alignment and I don’t think it was done but I paid for it. When I got my car back I had no windshield washer fluid, my tire pressure was different in each tire and my car still goes off to one side when I let go of the steering wheel. T | Read Full Review

1/19/2026 12:00:00 AM | Google

★★★★★ Stephanie Bullock

Heather walton was amazing and was quick with getting my car done! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Kristina Holliday

Dr. Jones and the whole team were extremely pleasant to work with. I came in with what seemed like impossible request and little hope. He really took his time to help me find an amazing vehicle! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ Calvin Lewis

Just picked up my 2022 Volkswagen Tiguan from Loyalty Volkswagen and had a great experience. Christian Zamora was super chill, helpful, and made everything easy from start to finish. No stress, no pressure—just a smooth process. Loving the Tiguan and would definitely recommend Loyalty Volkswagen. Ask for Christian! | Read Full Review

1/18/2026 12:00:00 AM | Google

★★★★★ NicholsLN

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. We really appreciated the professionalism from the entire Loyalty Team. | Read Full Review

1/18/2026 12:00:00 AM | DealerRater

★★★★★ NicholsLN

A big thanks to Kody Ellen! His genuine personality and deep knowledge of the different models made us feel confident, solidifying our decision to purchase our first Volkswagen. We really appreciated the professionalism from the entire Loyalty Team. | Read Full Review

1/18/2026 12:00:00 AM | Cars.com

★★★★★ Alvin Holmes

Enjoyable and nice experience at VW. I never had or even looked at a VW before but I should have. The warranty alone is amazing. Christian my car salesman was amazing and so nice. He showed me all the features and really made not want to leave without a VW. I am a loyal guy so why not go to Loyalty VW. | Read Full Review

1/17/2026 12:00:00 AM | Google

★★★★★ Yahsheen Jenkins

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1/16/2026 12:00:00 AM | Google

★★★★★ D Win

I had a great experience at Loyalty Volkswagen on 1/14/26. We came back to them to replace the Jetta we had previously purchased through them with a new Atlas. Kody Ellen greeted us quickly and asked how he could help. He got right to work on bringing the vehicle around we had saw online and wanted to test drive. He even brought it i | Read Full Review

1/15/2026 12:00:00 AM | Google

★★★★★ Nancy Keen

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1/14/2026 12:00:00 AM | Google

★★★★★ Toni Cuttino

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. | Read Full Review

1/14/2026 12:00:00 AM | Cars.com

★★★★★ Toni Cuttino

I am very pleased with the service I get from Loyalty Volkswagon. Michael Altizer has been my point of contact since I got my Atlas Cross Sport. Everytime I go there I get excellent customer service. | Read Full Review

1/14/2026 12:00:00 AM | DealerRater

★★★★★ Oambpm

Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. | Read Full Review

1/13/2026 12:00:00 AM | DealerRater

★★★★★ Oambpm

Pleasant experience in the service department. Mike A was pleasant and I like the online communication regarding my vehicle. | Read Full Review

1/13/2026 12:00:00 AM | Cars.com

★★★★★ Abigail Galvez

He is a good person and really friendly and really appreciate his support he helped us . A lot and my English its not good but he tried his best to help us | Read Full Review

1/12/2026 12:00:00 AM | Google

★★★★★ Karen Wilson

Joseph Jones went above and beyond to make sure I found my perfect vehicle. I was trading my 2019 Tiguan that I bought new from Loyalty. Mr. Jones showed me a 2025 Tiguan that was very nice, but the cockpit was very different from my 2019. Then he showed me the Taos that was a mirror image of my Tiguan. When he brought up the Taos fo | Read Full Review

1/10/2026 12:00:00 AM | Cars.com

★★★★★ Laureann

It’s always a great day when you can have an appointment and be out in a timely fashion. Ashley is always pleasant and kind. | Read Full Review

1/7/2026 12:00:00 AM | Cars.com

★★★★★ Tameka

Joseph provided excellent service during my visit and Dylan the finance manager! Great VW team! | Read Full Review

1/5/2026 12:00:00 AM | Cars.com

★★★★★ Michael Baylor

Great service! | Read Full Review

1/2/2026 12:00:00 AM | Google

★★★★★ JK

I have a 2020 atlas bought new w 80k on it. Took it to loyalty for an inspection and it failed due to the daylights. They said it would be $4000 to fix it but they couldn’t fix it because they couldn’t get the parts. Then they told me I have a seepage leak from the radiator that would be another $2000. I also called VW corporate as s | Read Full Review

1/2/2026 12:00:00 AM | Cars.com

★★★★★ Avis Anderson

I love Loyalty. Perfect service and wonderful people. Ashley Robertson was my service advisor and she is amazing. She advised me on what needed immediate attention and what I need to do next. I also visited Mr Davenport. He sold me my last 2 VW's. My husband is planning a visit with Mr Davenport very soon. ?? | Read Full Review

1/1/2026 12:00:00 AM | Google

★★★★★ Ryan Radtke

Had a great experience purchasing a new vehicle. Our salesperson Kody Ellen was patient and resourceful and completely had our backs. He listened to what we were looking for and made a genuine personal connection. Dylan got us through the paperwork quickly and with great explanations. We’ll be recommending and referring! | Read Full Review

12/31/2025 12:00:00 AM | Google

★★★★★ Ryan Radtke

Had a great experience purchasing a new vehicle. Our salesperson Kody was patient and resourceful and completely had our backs. He listened to what we were looking for and made a genuine personal connection. Dylan got us through the paperwork quickly and with great explanations. We’ll be recommending and referring! | Read Full Review

12/30/2025 12:00:00 AM | Google

★★★★★ Elizabeth Radtke

I have purchased many cars over the years and this experience was definitely at the top of my list. Kody Eller was extremely knowledgeable, patience, and very helpful while he walked with us until we found the right vehicle (which took over a month). I am very grateful for Kody and am excited to be part of the Loyalty family now! | Read Full Review

12/30/2025 12:00:00 AM | Google

★★★★★ Roberto

The process was seamless. Quick, fast and professional. Explained the process, received the text for suggested repairs, either reject or accept and before I knew ,whalah done! | Read Full Review

12/30/2025 12:00:00 AM | Cars.com

★★★★★ Sarah Brown

I recently purchased a used Volkswagen GTI for my son and Gregory Grandison was a top notch salesman. He was attentive and personable and took the time to listen to our needs and wants. He kept us informed about all the steps we needed to take to make purchasing the car as seamless as possible. | Read Full Review

12/29/2025 12:00:00 AM | Cars.com

★★★★★ Just a guy

Kody Ellen made the buying process super easy and quick. We were in and out within 2 hrs instead of being stuck there all day like other places weve purchased cars from in the past. Loyalty has our Loyalty for life! | Read Full Review

12/29/2025 12:00:00 AM | Google

★★★★★ Powerful

Everything was great and I was able to information on other concerns with my vehicle. Their customer service is A1 and very joyful | Read Full Review

12/20/2025 12:00:00 AM | Google

★★★★★ brownie00032

Ashley Robinson I believe was the young woman that helped me and she was very helpful and explained what I needed to know. | Read Full Review

12/19/2025 12:00:00 AM | Google

★★★★★ Kati Batten

Michale (Mike) Altizer is fantastic! I was frustrated with my experience at other VW dealerships, and not only did he do everything he said he was going to do-he did it efficiently. I will be a 'loyal' Loyalty VW customer as long as we own a VW. It was worth the drive out of Richmond! | Read Full Review

12/17/2025 12:00:00 AM | Google

★★★★★ Carrie R

Personable, efficient, and pleasant experience with Michale Altizer at Loyalty Volkswagen for my service! | Read Full Review

12/16/2025 12:00:00 AM | Google

★★★★★ Tara

Our service technician, Michale Altizer, was absolutely outstanding throughout our entire experience. His technician found an uncommon coolant leak due to a faulty gasket and Michale did everything he could to get the job 95% covered by our extended warranty. The warranty company didn’t make it easy either. Michale was thorough and p | Read Full Review

12/13/2025 12:00:00 AM | Cars.com

★★★★★ Charlene Sanders

Working with my SA Ashley was wonderful. She took my concerns and fixed them in an hour. | Read Full Review

12/10/2025 12:00:00 AM | Google

★★★★★ Walter Pudelko

Ashley was professional and helpful in answering my questions | Read Full Review

12/4/2025 12:00:00 AM | Google

★★★★★ Eric

Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! Sweet! | Read Full Review

12/2/2025 12:00:00 AM | Cars.com

★★★★★ Shakir Smith

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12/1/2025 12:00:00 AM | Google

★★★★★ Selene DelJuidice

The team at Loyalty Volkswagen were amazing. I was traveling from NY to FL and had stopped for the night in Chester VA. Had an issue with the battery and the team at Chester were amazing. They took me in right away and I was back on the road quickly. They were able to get the battery replacement under warranty! I was also travelin | Read Full Review

11/25/2025 12:00:00 AM | Google

★★★★★ Heidi Cobb

Return customer to Loyalty Volkswagen. We brought a number of vehicles at this dealership. The personal is exceptional and never feel any kind of pressure. The customer care and service department is knowledgeable and courteous. All around extraordinary serve | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Ameenah

Poor communication | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ xXSNIPERXx1234

Avoid at all cost. $210 dollars for an oil change and tire rotation on a Taos…. | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Ashley Davis

If you’re looking for a dealership experience that feels like a surprise escape room—where the puzzle is “Why won’t my hood open and why doesn’t my key work anymore?”—then buckle up, because this place delivers. I brought my car in expecting, you know… service. What I got instead was a hood cable that apparently decided to retire ear | Read Full Review

11/20/2025 12:00:00 AM | Google

★★★★★ Wanda Martinez

Thank you Michael Altizer & Tech Ryne Wajick so much for my vehicle services. They do great ?? work . Awesome dealership . General repairs & maintenance. | Read Full Review

11/19/2025 12:00:00 AM | Google

★★★★★ Kamille

Michale is a great advisor. Always knowledgeable and friendly. I feel confident bringing my car to this dealership to be serviced on. | Read Full Review

11/19/2025 12:00:00 AM | Cars.com

★★★★★ Kamille

Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review

11/19/2025 12:00:00 AM | Cars.com

★★★★★ Kamille

Advisors are always friendly and knowledgeable. Prices are shown upfront and I’m never pressured to do any services I don’t feel ready to do at the time of my appointment. They do express when something is urgent so that I’m safe and my car runs well. | Read Full Review

11/19/2025 12:00:00 AM | DealerRater

★★★★★ dartis2164

Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review

11/18/2025 12:00:00 AM | DealerRater

★★★★★ dartis2164

Thank you Mr. Jeffrey "JB" Burgodoerer, for your great customer service. This was our first experience with Loyalty Volkswagen and appreciate the oil change for life. | Read Full Review

11/18/2025 12:00:00 AM | Cars.com

★★★★★ Peter Trauernicht

I was very happy with my service. Everything was explained clearly and I felt confident that my car was in good hands! | Read Full Review

11/16/2025 12:00:00 AM | Google

★★★★★ Corne Wolmarans

Visiting Loyalty Volkswagen, Colonial Heights VA, was a above expectation experience. Brandon Delano, The Sales and Finance Managers were professional, quick and efficient finalizing the awesome deal put together on my new VW Tiguan. I can highly recommend Loyalty Volkswagen. Thank you guys making this a smooth and painless experienc | Read Full Review

11/15/2025 12:00:00 AM | Google

★★★★★ E B

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review

11/13/2025 12:00:00 AM | Cars.com

★★★★★ E B

Excellent customer service, efficient and timely service with attention to details Clear explanation of service provided | Read Full Review

11/13/2025 12:00:00 AM | DealerRater

★★★★★ Catherine Andersen

I felt very rushed signing everything and it was way out of the ballpark money wise although a very nice vehicle Wasn't really given a chance to be decisive. My request was a used 2019 not 2025 @ approx 600 usd | Read Full Review

11/12/2025 12:00:00 AM | Google

★★★★★ does your dog do this hazel

Gotmy oil changed and alignment done on my car. | Read Full Review

11/7/2025 12:00:00 AM | Google

★★★★★ Betty Odom

Ashley was very nice. | Read Full Review

11/5/2025 12:00:00 AM | Google

★★★★★ tmcmahon794

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review

11/5/2025 12:00:00 AM | DealerRater

★★★★★ tmcmahon794

The dealership always delivers as promised and the technicians are Rockstars! Couldn't have a better team working on my car. | Read Full Review

11/5/2025 12:00:00 AM | Cars.com

★★★★★ Johnetta Bell

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11/1/2025 12:00:00 AM | Google

★★★★★ Chris Spensley

There is no better way for a dealership to prove they offer exceptional customer experience than their making an effort to resolve a customer concern. Here is a case where the GM (Chad) took the time to reach out and assist with an issue around payment for a vehicle I sold to the dealership. It was a contentious conversation at fir | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Joe Smith

An Unforgettable, No-Pressure Car Buying Experience at Loyalty Volkswagen! I recently completed a purchase at Loyalty Volkswagen, and I am absolutely thrilled with the experience. It wasn't just a good transaction—it was truly the most amazing, no-pressure car purchasing journey I've ever had. The exceptional service started immedi | Read Full Review

10/31/2025 12:00:00 AM | Google

★★★★★ Chris Spensley

DO NOT SELL YOUR USED VEHICLE TO THIS DEALERSHIP IF YOU ACTUALLY WANT TO GET PAID FOR IT. I sold a Chevrolet pickup to this dealership on October 3rd when I purchased a New Atlas from them. They assured my I would receive cash in hand for the difference between the agreed upon selling price and my loan balance. It has been 27 days si | Read Full Review

10/29/2025 12:00:00 AM | Google

★★★★★ Karla Ramos-Cavitt

Had a great experience with JB after originally only going in for servicing. A week and a half later I ended up trading in my car in for a newer version for relatively the same price as what I was paying before. The customer service from JB and Eric was wonderful and the entire process was very smooth. Thank you to JB for getting me | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ MacKenzie Lenz

Show room was clean, vehicle selection was pretty good overall, but personally, not a fan of their sales team. We went to their dealership a couple weeks ago, and looked at 3 vehicles. We decided on one which met our needs, and wanted to talk numbers. The most they would come down from their asking price was $500. They tried to get | Read Full Review

10/27/2025 12:00:00 AM | Google

★★★★★ e.heckener

Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review

10/22/2025 12:00:00 AM | Cars.com

★★★★★ Celeste

Michael Altizer is absolutely awesome. I went to Loyalty Volkswagen for an oil change. Michale Altizer took the time to explain what services were being recommended and which ones were the most important to fix at the moment. He did an excellent and outstanding job. | Read Full Review

10/22/2025 12:00:00 AM | Cars.com

★★★★★ e.heckener

Da Davenport is an excellent, patient and knowledgeable salesman. It was a pleasure working with him. He was not demanding on a purchase, offered to let us look at other vehicles on the lot. Answers all questions with knowledge. I would definitely recommend Mr Da Davenport to all my friends and future customers at Loyalty Volkswagen. | Read Full Review

10/22/2025 12:00:00 AM | DealerRater

★★★★★ MaryTim

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review

10/21/2025 12:00:00 AM | DealerRater

★★★★★ dlankford307

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot | Read Full Review

10/21/2025 12:00:00 AM | DealerRater

★★★★★ MaryTim

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review

10/21/2025 12:00:00 AM | Cars.com

★★★★★ dlankford307

The dealership has very knowledgeable and friendly staff. The work done is excellent it just cost a lot | Read Full Review

10/21/2025 12:00:00 AM | Cars.com

★★★★★ T A

I had a great experience purchasing my Volkswagen Tiguan with Greg Grandison! He was polite, kind, and very helpful throughout the process. Greg made everything easy and stress-free — highly recommend him if you’re looking for excellent customer service! | Read Full Review

10/21/2025 12:00:00 AM | Google

★★★★★ Maggie Simo

Mr. Jones Joseph was available, details oriented and polite | Read Full Review

10/20/2025 12:00:00 AM | Google

★★★★★ Daws7000

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s | Read Full Review

10/20/2025 12:00:00 AM | Cars.com

★★★★★ Daws7000

Great advisor (Michale Altizer) is always great everyone come great environment great dealership all 10s | Read Full Review

10/20/2025 12:00:00 AM | DealerRater

★★★★★ Fabri Claiborne

I have been a loyalty Volkswagen customer for five years. I’ve purchased two vehicles with this dealership. In the beginning I dreaded and was apprehensive to get service but I knew it had to be done. Michale Altizer has pretty much been the first face I see or voice I hear. He is always polite, thorough and is very knowledgeable. As | Read Full Review

10/19/2025 12:00:00 AM | Google

★★★★★ Timothy Green Sr

This time it was OK. The representative explained what was going on as best as he could. He answered my questions and took time to listen to my concerns. | Read Full Review

10/17/2025 12:00:00 AM | Cars.com

★★★★★ Kimberly W

DA was very professional and patient with me. I had a hard time choosing the right vehicle for me and he did a great job helping me find the one! | Read Full Review

10/13/2025 12:00:00 AM | Cars.com

★★★★★ joseph olivier

I recently purchased a 2025 VW Atlas SELPremium R-Line in Chester VA, and I couldn’t be happier with the experience. Jeffrey (JB) was outstanding and his professionalism, product knowledge, and friendly attitude made the entire process smooth and enjoyable. He went above and beyond to ensure I was completely comfortable, as this wa | Read Full Review

10/12/2025 12:00:00 AM | Google

★★★★★ Jocelyn Reed

Michale Altizer was attentive and thorough. I came in for 10k service, oil change, state inspection and autobutler at Loyalty Volkswagen. | Read Full Review

10/12/2025 12:00:00 AM | Google

★★★★★ Alicia

Great service and thy always take care of my car and so friendly. Mark Altizer is great always makes sure my car is good. | Read Full Review

10/11/2025 12:00:00 AM | Cars.com

★★★★★ Katie Barcelo

"JB" is the best, very helpful and not a pushy sales guy. Dylan was also very awesome and amazing at finance stuff. | Read Full Review

10/10/2025 12:00:00 AM | Google

★★★★★ Christina Chanya

It was a pleasure having Kailynn as our sales person. She was kind & helpful. Showed multiple options that she looked at before we came in that she thought would be fit for me. She made sure before we left it was a car that I LOVE that was going home with me. Thank you! | Read Full Review

10/5/2025 12:00:00 AM | Google

★★★★★ Vivacious Interior By Tiara LLC

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10/4/2025 12:00:00 AM | Google

★★★★★ shanny129

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful. | Read Full Review

10/4/2025 12:00:00 AM | Cars.com

★★★★★ shanny129

My car buying experience was amazing thanks to DA Davenport! He treated me like family was extremely informational and helpful. | Read Full Review

10/4/2025 12:00:00 AM | DealerRater

★★★★★ Lorenzo Wright

My name is Calvin Wright I had a timely mannered oil change. I plan on going back and getting more done because of their professionalism and service. Michale Altizer went above and beyond make sure I understand what was being done and what needed to be done. | Read Full Review

10/3/2025 12:00:00 AM | Google

★★★★★ Sarah Kazlau

Joseph is such a personable and knowledgeable salesman. | Read Full Review

10/2/2025 12:00:00 AM | Google

★★★★★ Info Pribitek-Auto Kft

I asked them for help from Hungary, they responded very quickly, although I didn't get the help in the end. But they are very kind. Thx for Heather Walton and Shelby Jones! :) | Read Full Review

10/1/2025 12:00:00 AM | Google

★★★★★ LaQuita Hailstock

I absolutely enjoyed my overall car buying experience at Loyalty Volkswagen. I worked with Greg G. as my salesman. He did amazing at locating/purchasing a car without feeling pressured. He was a down to earth and very relatable car salesman. He made the car buying experience feel like I was shopping with a relative/close friend. I to | Read Full Review

9/30/2025 12:00:00 AM | Google

★★★★★ Jimmy Ellis

Heather Walton was great. She was professional and courteous. She answered all my questions in proper fashion. She explained how the services work in terms of the overall assessment of my vehicle and what services were recommended at this time. I was initially expecting to drop my car off. However, Ms. Walton was able to have my car | Read Full Review

9/30/2025 12:00:00 AM | Google

★★★★★ Maya Rogers

Big fan of Loyalty Volkswagen and their service team. They always have me in and out in a timely manner. I’ve worked with Michale Altizer for sometime and I always feel like he’s giving me trusted advice and information on my car. I will keep going to this location for all my service needs. I recommended this location to anyone. | Read Full Review

9/26/2025 12:00:00 AM | Cars.com

★★★★★ Vicki

Loyalty Vw has the best service center ever. They always go above and beyond. I always look forward to working with Mikeltizer. He is exemplary in everything from explaining the details of exactly what my car needs to keeping it running smoothly. I always wait for my car while its being worked on,and Mike is so good in keeping me pos | Read Full Review

9/25/2025 12:00:00 AM | Cars.com

★★★★★ Joshua Jones

Michale Altizer is very knowledgeable, polite and quick and efficient with getting my vehicle taken care of. Walked me to and from my car and ensured that I was satisfied with my service. They do a walkthrough of your vehicle on video that they send you which helps add to my confidence that they are doing right by their customers. I’ | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ Scott Chapman

Mike Altizer always provides excellent customer service. He is honest about what the shop is doing, what they can do and how I might be able to care for my vehicle. He always checks with me and discusses any recommended repairs. I really appreciate Mike and trust him with my vehicles. | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ Catherine Mckaig

I had Michale Altizer for my service associate. Very polite and helpful. He had me in and out. Answered my questions, very knowledgeable. | Read Full Review

9/25/2025 12:00:00 AM | Google

★★★★★ CLuck

Michael Altizer does a great job with customer service….. extremely helpful and informative… always ask for Mike :) | Read Full Review

9/20/2025 12:00:00 AM | Cars.com

★★★★★ Andrea

Great . And I’m a women and I’m still saying great ! Helpful and didn’t try to get over on me | Read Full Review

9/19/2025 12:00:00 AM | Cars.com

★★★★★ Paul Beith

The experience was great! Our salesperson, Brandon Delano, was the best! He not only had good knowledge of the cars, but also tried hard to find the right SUV for our family. You could tell that he was very honest, and was going to treat us fairly. We bought a beautiful 2021 VW Atlas, and are very pleased. You can buy a new or used c | Read Full Review

9/18/2025 12:00:00 AM | Google

★★★★★ William Pettite

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9/18/2025 12:00:00 AM | Google

★★★★★ Msandrechiles

Davenport went above and beyond for me excellent service. Patient and he listen. I’m a women but he didn’t get me. | Read Full Review

9/17/2025 12:00:00 AM | Cars.com

★★★★★ Msandrechiles

Davenport went above and beyond for me excellent service. Patient and he listen. I’m a women but he didn’t get me. | Read Full Review

9/17/2025 12:00:00 AM | DealerRater

★★★★★ Danan

Mike at loyalty VW is phenomenal. He is very prompt and authentic and I didn’t feel like he was trying to hustle me for more money for unnecessary repairs. I love working with loyalty VW so far and I pray our great relationship continues. | Read Full Review

9/16/2025 12:00:00 AM | Cars.com

★★★★★ Joe Puccio

Brandon, the sales associate I made a deal with, was THE best sales individual I have ever worked with. Not only did he take the time to understand my needs, wants, and financial abilities, he also used that information to find the vehicle I ended up purchasing. And, even after that, he continues to follow through on his "word of mou | Read Full Review

9/11/2025 12:00:00 AM | Cars.com

★★★★★ Amaya Jones

The state inspection appointment took over 2 hours. There was no communication from the inspector, then they failed my car for a potential electrical issue which has not been flagged in previous service visits or inspections. In order to pass I would have needed to pay the $195 diagnostic fee which they didn’t even have time to do th | Read Full Review

9/11/2025 12:00:00 AM | Google

★★★★★ londay007

Very professional and knowledgeable about the vehicles would definitely buy another car or truck from here | Read Full Review

9/10/2025 12:00:00 AM | Cars.com

★★★★★ londay007

Very professional and knowledgeable about the vehicles would definitely buy another car or truck from here | Read Full Review

9/10/2025 12:00:00 AM | DealerRater

★★★★★ Aubrey McKay Flynn

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9/4/2025 12:00:00 AM | Google

★★★★★ Mike Bennett

Greg grandson at loyalty VW went out of his way to get me the best possible deal on my new VW crosssport.he has a great personality and went over everything with me on the vehicle.i would recommend him to anyone that is looking to get a good fair deal and deal with someone that. Really cares about you. Excellent!! | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ David Ellis

They were quick & efficient. Did what they said and there was no charge ( state inspection &!oil changes for life) | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Whitney Muse

I recently purchased an Atlas at Loyalty Volkswagen, and I have to say that the customer service was amazing. Everyone I spoke to was super friendly and helpful. Israel, was amazing. I told him exactly what I was looking for in a vehicle and he brought me options to view. Dylan is absolutely the best and very thorough when it was tim | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Irene Brown

Joseph Jones is very professional ,respectful and knowledgeable. He assisted me in trading in a vehicle and purchasing a new one. I would recommend him for your sales person. Thank you ! | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ elf wunder

The inspection of our Tiguan went very smoothly, as always. Michael Altizer gave us courteous and helpful advice. An oil change, state inspection, and A/C and cooling system were performed. Michael Altizer also made sure our Tiguan was washed, which was an unexpected service. Many thanks to Ryne Wajick and Tommy Young for taking care | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Lloyd Morris

Got a 2022 VW Tiguan. The sales staff are awesome | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Leona Wright

They are always so nice to me when I get my oil change. So supportive. They have earned my trust. | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Nancy Keen

When to have change in my camry. Robert Willson was the gentlemen that did my paper work and took care of everything. He was very professional and friendly. Made my experience so much easier. Need many more like him! | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Stephanie Bullock

Rob wilson is my service advisor and he always keeps me informed on what's going on what I need to do now and what can wait | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ Mark Florentine

From the minute we arrived at the dealership we were greeted with a smile from Brandon Delano, and it only got better after that. I would recommend Loyalty to anybody who what’s to be treated with respect, and taken seriously about purchasing a car. | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ J A

They said my car failed inspection and needed $1,300 minimum of work to pass. Recommended another $2,500 of work on top of that. Took it somewhere else and passed with no issues. Do not recommend the service side. Either inept or trying to scam customers | Read Full Review

9/2/2025 12:00:00 AM | Google

★★★★★ jsm211

They did a great job and diagnosing and fixing my problem with my 2018 Volkswagen Passat. Michael Altizer assisted me and kept me informed al the way from start to completion. | Read Full Review

8/25/2025 12:00:00 AM | DealerRater

★★★★★ jsm211

They did a great job and diagnosing and fixing my problem with my 2018 Volkswagen Passat. Michael Altizer assisted me and kept me informed al the way from start to completion. | Read Full Review

8/25/2025 12:00:00 AM | Cars.com

★★★★★ Jamara Farrar

Robert Wilson is always so kind and caring every time I visit! His service is a 10/10 ?? | Read Full Review

8/16/2025 12:00:00 AM | Cars.com

★★★★★ Stuart Hughes

Mike was super helpful getting me in and out in a timely manner as well as taking the time to make sure I understood everything thing that was done to my Atlas | Read Full Review

8/13/2025 12:00:00 AM | Cars.com

★★★★★ molsy1

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work. | Read Full Review

8/13/2025 12:00:00 AM | Cars.com

★★★★★ molsy1

Took Passat in for needed repair. The work was performed in the time that I was told and at a fair price. Michale Altizer was very thorough in his work. | Read Full Review

8/13/2025 12:00:00 AM | DealerRater

★★★★★ LJS

Kudos to D.A. Davenport for working with us on leasing our new VW Tiguan. Customer service was excellent!! He had great knowledge of the vehicles and made very good recommendations. He was patient and took time to explain all of the vehicle’s features. | Read Full Review

8/11/2025 12:00:00 AM | Cars.com

★★★★★ Mark F

From the minute we arrived at the dealership we were greeted with a smile from Brandon Delano, and it only got better after that. I would recommend Loyalty to anybody who what’s to be treated with respect, and taken seriously about purchasing a car. | Read Full Review

8/10/2025 12:00:00 AM | Cars.com

★★★★★ Mark F

From the minute we arrived at the dealership we were greeted with a smile from Brandon Delano, and it only got better after that. I would recommend Loyalty to anybody who what’s to be treated with respect, and taken seriously about purchasing a car. | Read Full Review

8/10/2025 12:00:00 AM | DealerRater

★★★★★ geoff68nou1

Michele Altizer was great to work with and will visit him again at Loyalty VW | Read Full Review

8/8/2025 12:00:00 AM | DealerRater

★★★★★ geoff68nou1

Michele Altizer was great to work with and will visit him again at Loyalty VW | Read Full Review

8/8/2025 12:00:00 AM | Cars.com

★★★★★ Mike Wray

Michale Altizer, my Service Manager, gave me great service with friendliness and professionalism. Accurate estimate, timely work. I drive 35 minutes to Loyalty because I like working with Michale. | Read Full Review

8/7/2025 12:00:00 AM | Cars.com

★★★★★ Bruce Weinzimmer

I recently had the misfortune of having to go to Loyalty collision to have some repair work done on my VW Taos . I needed a loaner car and Heather Merritt assisted me in that endeavor . She was efficient , polite and basically took care of the entire transaction . We were put into a nice car and everything was super ! Nice company , | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Aaron Baylor

Very friendly staff. Getting service work done here is truly a "No hassle" experience. Setting my appointment either online or by phone is very convenient. The service writers always communicate the technicians findings to me in plain english , not a lot of technical mumbo jumbo, making it easy for me to make decisions on the work ne | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Raymond Victoria

We were in the middle of a trip when we needed repairs. The service we received was excellent and timely. They got us back on the road quickly. | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Joshua Brown

Great service. I definitely left better then I arrived. Lol. Thanks Michale Altizer! For the patience and clarifications. | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Cynthia Jackson

Joseph Jones AWESOME | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Augustine Davis

I recently brought my 2025 Jetta to Loyalty Volkswagen for a headliner repair, and I couldn’t be more impressed with the service I received. The panel started to come off where it meets at the headliner unexpectedly, and I was worried it would be a big hassle to fix—but the team at Loyalty made the whole process incredibly easy. The | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ Alan Ruddick

I purchased a 2021 Atlas for my wife in August 2021 here. Shortly after purchasing the car my wife hit a deer. The body shop process took from November to May, and after completion there were several issues. Door weather stripping not installed correctly and sticking out from door jambs. Front bumper cameras not working causing anot | Read Full Review

8/2/2025 12:00:00 AM | Google

★★★★★ McCoy

Mr. Altizer took good care of me very professional left content keep up the good work | Read Full Review

8/1/2025 12:00:00 AM | Cars.com

★★★★★ fitzpact

My wife and I purchased a 2025 Atlas Cross Sport from loyalty and were very happy with the experience. Brandon Delano was excellent and incredibly helpful presenting the options available to us. If you are in the market for a new car I highly recommend Brandon Delano at loyalty VW. | Read Full Review

7/31/2025 12:00:00 AM | Cars.com

★★★★★ fitzpact

My wife and I purchased a 2025 Atlas Cross Sport from loyalty and were very happy with the experience. Brandon Delano was excellent and incredibly helpful presenting the options available to us. If you are in the market for a new car I highly recommend Brandon Delano at loyalty VW. | Read Full Review

7/31/2025 12:00:00 AM | DealerRater

★★★★★ brittharman

I had a great experience with getting my engine replaced at loyalty Volkswagen. They reason that it was such a great experience is because of the service advisor that I dealt with Robert Wilson. | Read Full Review

7/26/2025 12:00:00 AM | DealerRater

★★★★★ Heather

Heather was amazing. Best service I've ever received. Will be returning in the future. | Read Full Review

7/26/2025 12:00:00 AM | Cars.com

★★★★★ brittharman

I had a great experience with getting my engine replaced at loyalty Volkswagen. They reason that it was such a great experience is because of the service advisor that I dealt with Robert Wilson. | Read Full Review

7/26/2025 12:00:00 AM | Cars.com

★★★★★ Sharon Taylor

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, without performing the job on the car.. They took my car back in. They charged me. But who to say if they worked on it . | Read Full Review

7/26/2025 12:00:00 AM | Cars.com

★★★★★ Sharon Taylor

I went to Loyalty to get my lights panel back in order after getting a new battery from someone else. I asked them to perform another job on my car that came to their attention.. They had brought my out, without performing the job on the car.. They took my car back in. They charged me. But who to say if they worked on it . | Read Full Review

7/26/2025 12:00:00 AM | DealerRater

★★★★★ Mike.

DA Davenport and all the staff from the finance department to the service team where phenomenal. Highly recommend buying from the loyalty group. | Read Full Review

7/20/2025 12:00:00 AM | DealerRater

★★★★★ Mike.

DA Davenport and all the staff from the finance department to the service team where phenomenal. Highly recommend buying from the loyalty group. | Read Full Review

7/20/2025 12:00:00 AM | Cars.com

★★★★★ Kethya

Robert Wilson at Loyalty Volkswagen was great! I was updated on all necessary and future issues with my suv. Also, the service was good and quick received my suv back before the estimated time. | Read Full Review

7/19/2025 12:00:00 AM | Cars.com

★★★★★ cwwatkins1

Michael Altizer did a great job assisting me with my auto care. I would recommend Loyalty Volkswagen | Read Full Review

7/19/2025 12:00:00 AM | Cars.com

★★★★★ cwwatkins1

Michael Altizer did a great job assisting me with my auto care. I would recommend Loyalty Volkswagen | Read Full Review

7/19/2025 12:00:00 AM | DealerRater

★★★★★ Danieltomko

My salesperson Israel Lemons was awesome! Very helpful, very kind, and very easy to talk to. He went out of his way to make sure all my questions were answered. I highly recommend this dealership and ask for Israel! | Read Full Review

7/18/2025 12:00:00 AM | DealerRater

★★★★★ jordananns

Ashley was very helpful in the processing of my vehicle. Additionally, I would like to commend the dealership for doing a good job on my repair work. As of this time, everything is working very well. I wanna say thank you again, ajay | Read Full Review

7/18/2025 12:00:00 AM | DealerRater

★★★★★ jordananns

Ashley was very helpful in the processing of my vehicle. Additionally, I would like to commend the dealership for doing a good job on my repair work. As of this time, everything is working very well. I wanna say thank you again, ajay | Read Full Review

7/18/2025 12:00:00 AM | Cars.com

★★★★★ Danieltomko

My salesperson Israel Lemons was awesome! Very helpful, very kind, and very easy to talk to. He went out of his way to make sure all my questions were answered. I highly recommend this dealership and ask for Israel! | Read Full Review

7/18/2025 12:00:00 AM | Cars.com

★★★★★ shelbymarieh

Mr. Robert Wilson was my service advisor. He was awesome. I left my car for the day. I received several recommended services with cost and prompt notice when my service was completed. . | Read Full Review

7/16/2025 12:00:00 AM | DealerRater

★★★★★ shelbymarieh

Mr. Robert Wilson was my service advisor. He was awesome. I left my car for the day. I received several recommended services with cost and prompt notice when my service was completed. . | Read Full Review

7/16/2025 12:00:00 AM | Cars.com

★★★★★ Sportkat

Mike is very friendly and pleasant to deal with and has a great smile. Enjoy doing business with him. | Read Full Review

7/12/2025 12:00:00 AM | DealerRater

★★★★★ Sportkat

Mike is very friendly and pleasant to deal with and has a great smile. Enjoy doing business with him. | Read Full Review

7/12/2025 12:00:00 AM | Cars.com

★★★★★ Rachelle Peters

Quick and easy drop off and pick up for Factory Recall. No hassle. Expectation matched the deliverable. | Read Full Review

7/11/2025 12:00:00 AM | Cars.com

★★★★★ anita_mntgmry

Heather is good always when I come in there. She gives me all the information on the car and gets it done in a acceptable amount of time. | Read Full Review

7/10/2025 12:00:00 AM | Cars.com

★★★★★ anita_mntgmry

Heather is good always when I come in there. She gives me all the information on the car and gets it done in a acceptable amount of time. | Read Full Review

7/10/2025 12:00:00 AM | DealerRater

★★★★★ Branch

I had the pleasure to once again to had Michael Atlizer as my service specialist. He worked with my budget to get my vehicle up to date on maintenance. The whole service team is amazing. Donna (Porter) assisted me with my drop off. Heather and Ashley both greeted me with warm smiles and pleasantries. I even have two salesmen there th | Read Full Review

7/9/2025 12:00:00 AM | Cars.com

★★★★★ Michael McDaniel

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7/2/2025 12:00:00 AM | Google

★★★★★ Adriane Banks

100%, I want to take time out to thank Gregory Grandison for an excellent experience @ Loyalty Volkswagen. He took excellent care of my husband and I from beginning to end. We now consider him family! The entire team and process was a memorable one with such a life changing purchase. We felt seen, heard, and most of all appreciat | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Jacob Lee

Kody Ellen is a stud. I highly recommend seeing him if youre looking for a VW or any vehicle. He is very knowledgeable in his product and confident as well. Thanks again for the outstanding customer service. | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Robert Walters

was lucky again to have been helped with my State Inspection by the professional & personable service team at Loyalty VW … Ashley Robertson & Heather Walton are both exemplary technical engineers , auto experts and probably rocket scientists on the side !!! … ya can’t get any better than perfect !!! | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Wayne Ogle

Joseph was a stellar salesman and I love me Ford Edge. Thank you. Go to Loyalty Volkswagen. They’ll put you in a ride today! If they did it for me, they can do it for you. | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Lawrence Haake

Everything was very efficient and customer friendly - schedule, reception and working with advisor Michale Altizer. I was kept in the loop as work progressed and it was completed in a reasonable amount of time. I will be returning to Loyalty VW as the need arises. | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Connie Topp

I took my VW for an oil change and Heather was very professional. I like that she didn’t try to pressure me to get any additional services. They took my car on time and I was in and out of there within an hour. | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Gloria Puryear

Rob Wilson is great!! He was nothing but kind to me and didn't make the process difficult on getting my car worked on. Another co-worker seemed to be in a bad mood and could have caused me to owe money that would have been unnecessary, but fortunately Rob handled the situation with the upmost professionalism. I love the setting and h | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Najjee Highsmith

My overall experience was great never brought a new car before so it took awhile but that’s expected with a brand new car I was told. My car didn’t come with car mats I called back because my husband said that wasn’t right so I spoke with a manger he said he would at least get me the standard mats to my new 2025 Jetta and that someo | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ David Tankersley

I went in at 3:15 for an oil change and it’s been almost 2 hours and my vehicle is still not done this is not a good experience at Volkswagen and I’m very upset then I go to ask them about it and the guy says they are working on it but it is sitting in the same spot where they parked it when I got here | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Dustin Stump

Honestly. This is the 2nd loyalty dealership I've had issues with. Came in tonight looking to make a deal in a vehicle. They just dozed arrogance. Informed me if I dont pay the price on the window then someone else will. I got up and walked. Im not sure why they think they can just walk on people like that. Similar situation at the n | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Sarah Blaisdell

Purchased a 2024 VW Taos November 24,2024. Won't connect to the VW app. Heated steering does not work. They say that's why it has a warranty ok but no clue on when the new steering wheel will be in for the brand new vehicle that should not have a issue. Also there is all kinds of light's coming on was told it may need a update then i | Read Full Review

7/2/2025 12:00:00 AM | Google

★★★★★ Vickie Thompson

Very professional and comfortable. We enjoyed our experience more than other places. Quick to understand our needs and wants. Very pleased. | Read Full Review

7/1/2025 12:00:00 AM | Cars.com

★★★★★ vickiet2003

Joseph was extremely helpful and expressed to staff our needs. We believe he genuinely cares about people. He was very professional. | Read Full Review

6/29/2025 12:00:00 AM | Cars.com

★★★★★ vickiet2003

Joseph was extremely helpful and expressed to staff our needs. We believe he genuinely cares about people. He was very professional. | Read Full Review

6/29/2025 12:00:00 AM | DealerRater

★★★★★ Ronald Banks

Always good service when I come for inspection or oil change in a problem with my vehicle | Read Full Review

6/27/2025 12:00:00 AM | Cars.com

★★★★★ John Caparoula

My experience was great. I told the sales rep what I was looking for and he made it happen. Kody Ellen was great!! Thankyou | Read Full Review

6/26/2025 12:00:00 AM | Cars.com

★★★★★ adriennewebster01

Service oriented, easy to get along with and understands my issues. I come here to relax. | Read Full Review

6/25/2025 12:00:00 AM | Cars.com

★★★★★ Abby

Amazing experience at Loyalty VW. Remarkable benefits to buying your vehicle here and working with this team! Was great to work with Kody, extremely helpful and worked hard and honestly with me. Definitely definitely recommend coming to this dealership! | Read Full Review

6/25/2025 12:00:00 AM | Cars.com

★★★★★ adriennewebster01

Service oriented, easy to get along with and understands my issues. I come here to relax. | Read Full Review

6/25/2025 12:00:00 AM | DealerRater

★★★★★ Abby

Amazing experience at Loyalty VW. Remarkable benefits to buying your vehicle here and working with this team! Was great to work with Kody, extremely helpful and worked hard and honestly with me. Definitely definitely recommend coming to this dealership! | Read Full Review

6/25/2025 12:00:00 AM | DealerRater

★★★★★ Jojo Smith

Kody Ellen helped me picked my first brand new car! He helped with everything and made everything go by smoothly. I appreciate your work and dedication. You have been nothing but honest and kind through the whole process. Im in love with my 2025 Volkswagen atlas cross sport. One of the best decisions I’ve made. 10/10 I would Definite | Read Full Review

6/24/2025 12:00:00 AM | Cars.com

★★★★★ Molly Rountree

Received excellent service from Michale Altizer. Got of me out of bind created by another company super fast. Excellent customer service and worked hard to fix my issue in a timely manner. And he is just so nice. Love the Loyalty service team!! | Read Full Review

6/23/2025 12:00:00 AM | Cars.com

★★★★★ arobertson091015

Awesome experience once again . Service team was quick and outsiding. I will be returning for sure. | Read Full Review

6/22/2025 12:00:00 AM | Cars.com

★★★★★ arobertson091015

Awesome experience once again . Service team was quick and outsiding. I will be returning for sure. | Read Full Review

6/22/2025 12:00:00 AM | DealerRater

★★★★★ John

Michale Altizer was professional, knowledgeable, friendly and very courteous explaining everything in a manner very understandable and answered all my questions, thank you Michale. | Read Full Review

6/20/2025 12:00:00 AM | Cars.com

★★★★★ odin1066

Mike Altizer is by far the most professional , informative and personable service technician that I have ever worked with !!! … he puts the “ Loyalty “ in Loyalty VW !!! … a class act of top notch performance !!! | Read Full Review

6/15/2025 12:00:00 AM | Cars.com

★★★★★ odin1066

Mike Altizer is by far the most professional , informative and personable service technician that I have ever worked with !!! … he puts the “ Loyalty “ in Loyalty VW !!! … a class act of top notch performance !!! | Read Full Review

6/15/2025 12:00:00 AM | DealerRater

★★★★★ Eden

Timely and professional service. Highly recommended. Was very happy with the experience. Car works great and staff were very friendly. | Read Full Review

6/14/2025 12:00:00 AM | Cars.com

★★★★★ slsforce10

Michale Altizer made sure my appointment was quick & efficient! Easy drop off & pick up. When we work with him it always seems to go smoother! | Read Full Review

6/13/2025 12:00:00 AM | Cars.com

★★★★★ slsforce10

Michale Altizer made sure my appointment was quick & efficient! Easy drop off & pick up. When we work with him it always seems to go smoother! | Read Full Review

6/13/2025 12:00:00 AM | DealerRater

★★★★★ msodessasanders

The dealership is friendly, clean and organized. For my service visit I was promptly greeted. The overall check in was easy. I had an appointment and waited about 1.5 hrs for an oil change. | Read Full Review

6/13/2025 12:00:00 AM | DealerRater

★★★★★ msodessasanders

The dealership is friendly, clean and organized. For my service visit I was promptly greeted. The overall check in was easy. I had an appointment and waited about 1.5 hrs for an oil change. | Read Full Review

6/13/2025 12:00:00 AM | Cars.com

★★★★★ puma92002

Always a pleasant experience and never feel pressured to to do more then is needed | Read Full Review

6/12/2025 12:00:00 AM | Cars.com

★★★★★ puma92002

Always a pleasant experience and never feel pressured to to do more then is needed | Read Full Review

6/12/2025 12:00:00 AM | DealerRater

★★★★★ RobinRenea

Greg Grandison made this the easiest car purchase for me! I called on a Tuesday, had appt on Wed and picked up my new VW Atlas Cross Sport on Sat. I was in and out in less than 2 hours! Everyone at Loyalty dealership was great to work with, but it all started with Greg, thanks again!!! | Read Full Review

6/3/2025 12:00:00 AM | DealerRater

★★★★★ RobinRenea

Greg Grandison made this the easiest car purchase for me! I called on a Tuesday, had appt on Wed and picked up my new VW Atlas Cross Sport on Sat. I was in and out in less than 2 hours! Everyone at Loyalty dealership was great to work with, but it all started with Greg, thanks again!!! | Read Full Review

6/3/2025 12:00:00 AM | Cars.com

★★★★★ Lorraine Randall

Dear Mr. Joseph Jones it was a pleasure speaking with you on yesterday. I want to thank you for coming over to find out the stress I was under in dealing with the repairs on my vehicle. I truly thank you for a job well done, in assisting me with the new purchase. People like you makes things better for customers like me. You treated | Read Full Review

6/3/2025 12:00:00 AM | Cars.com

★★★★★ 71michael.mcdaniel

Mr jones is a excellent salesman and he help me get a great deal on a new suv that I’m truly enjoying thank you again sir and god bless you | Read Full Review

6/2/2025 12:00:00 AM | Cars.com

★★★★★ 71michael.mcdaniel

Mr jones is a excellent salesman and he help me get a great deal on a new suv that I’m truly enjoying thank you again sir and god bless you | Read Full Review

6/2/2025 12:00:00 AM | DealerRater

★★★★★ yvonne coleman

I've had the best, top of the line customer service with Izzy the last couple of days, not only did he communicate with my husband and I, but he was patient and made our process so smooth and not stressful. I will most definitely recommend him to everyone. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Steven Jones

It was a good experience. Comfortable accommodations. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ timothy green

Good no pressure service. On time appointment | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Kimberly Mason

YET AGAIN ANOTHER AWESOME SERVICE EVERY TIME I TAKE MY MOTHER CAR THERE THE STAFF CUSTOMER SERVICE IS ONE OF THE BEST I WILL CONTINUE TO GO THERE HIGHLY RECOMMEND ?? | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Christian Kratochvil

Mike took good care of me and my GLI. Very polite and honest. Would come here again. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Tobin Mienke

Kody and Eric are incredible to work with! We needed a specific car, and they came through with exactly what we needed. The financing was easy, and the warranties are outstanding. If you're in the market for a VW, go to Loyalty. Even if you're not, you should go talk to Kody and Eric. They're just cool dudes. | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ Terron Brown

I had a wonderful experience when I took my vehicle into Loyalty VW for service. Michale Altizer was great he answered all of my questions and concerns and also went above and beyond to take care of an additional recall while my vehicle was there. Thank you!!! | Read Full Review

6/2/2025 12:00:00 AM | Google

★★★★★ hopkinslavinia

Profeasional and kind.answered questions. Good service. Quick service. Explained fully the status of my vehicle | Read Full Review

6/1/2025 12:00:00 AM | DealerRater

★★★★★ hopkinslavinia

Profeasional and kind.answered questions. Good service. Quick service. Explained fully the status of my vehicle | Read Full Review

6/1/2025 12:00:00 AM | Cars.com

★★★★★ ddeal05

Israel Lemons was outstanding fir a new sales team member. Very impressed with him. He went out of way to get us the answers we ask and made the overall experience the best I every had at a car dealership. Nice young man. | Read Full Review

6/1/2025 12:00:00 AM | Cars.com

★★★★★ ddeal05

Israel Lemons was outstanding fir a new sales team member. Very impressed with him. He went out of way to get us the answers we ask and made the overall experience the best I every had at a car dealership. Nice young man. | Read Full Review

6/1/2025 12:00:00 AM | DealerRater

★★★★★ panadd1

I recently had my car serviced at Loyalty Volkswagen, and I couldn’t be happier with the experience. From start to finish, the staff was professional, knowledgeable, and truly dedicated to customer satisfaction. What stood out to me most was their attention to detail and willingness to go the extra mile. They took the time to explain | Read Full Review

5/28/2025 12:00:00 AM | DealerRater

★★★★★ panadd1

I recently had my car serviced at Loyalty Volkswagen, and I couldn’t be happier with the experience. From start to finish, the staff was professional, knowledgeable, and truly dedicated to customer satisfaction. What stood out to me most was their attention to detail and willingness to go the extra mile. They took the time to explain | Read Full Review

5/28/2025 12:00:00 AM | Cars.com

★★★★★ dieterbergmann

We had the privilege of working with Israel Lemmons. A wonderful individual and a very helpful salesman. He worked hard to make sure we were satisfied with our car purchasing experience. | Read Full Review

5/27/2025 12:00:00 AM | Cars.com

★★★★★ dieterbergmann

We had the privilege of working with Israel Lemmons. A wonderful individual and a very helpful salesman. He worked hard to make sure we were satisfied with our car purchasing experience. | Read Full Review

5/27/2025 12:00:00 AM | DealerRater

★★★★★ kendellcoleman14

Every time I visit I feel welcomed and comfortable that my vehicle will be be well taken care of.. | Read Full Review

5/24/2025 12:00:00 AM | DealerRater

★★★★★ kendellcoleman14

Every time I visit I feel welcomed and comfortable that my vehicle will be be well taken care of.. | Read Full Review

5/24/2025 12:00:00 AM | Cars.com

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