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Ken Garff Volkswagen

★★★★★(49)read reviews

115 E University Pkwy, Orem, UT 84058

(801) 921-8670 Ask About Our Service Specials!

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Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 8:00 AM - 4:00 PMSun: Closed

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Customer Reviews

★★★★★ T
Frank hustled for us and got an amazing deal on a new atlas. Great experience overall | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Cody Orvis
Their service department is VERY useless. They don’t try to help you in any way and their staff who work the desk in the service department are rude and just act annoyed whenever you are talking to them. Negative stars if possible. Have never had a good experience here or at other VW dealerships. | Read Full Review
11/15/2024 12:00:00 AM | Google
★★★★★ Isaiah Andrus
Nobody knows how to answer a phone at this office. Service is terrible. Everyone who works here does bare minimum. | Read Full Review
11/9/2024 12:00:00 AM | Google
★★★★★ ben
Waste of my time trying to get stuff figured out, I also got screwed bout a year ago with a loan way above market value thinking it was a good deal. Long story short it wasn’t. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ vt2013
You’ll be charged $300 for them to “take care of” registering your car but then they’ll forget and do it days before your temp tag expires. It’s Saturday and my registration is supposedly in the mail and will arrive on Monday. I asked for a new temp tag and they couldn’t give me one, I asked for them to print out something for me tha | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ LuTher'S_JaNitOriAL
Drove from eastern Idaho to purchase a vehicle as they had exactly what I wanted. The salesman Chad was amazing and the finance managers were great! Got a fantastic interest rate too! Very pleasant dealership to do business with! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Tammie Richardson
I wish I could give zero stars. If you talk with them on the phone, make sure you record it. VW service manager claimed that we "cursed" at him, which was not true by any means. He was so rude and disrespectful to our son, who went to pick up the car for us. If he represents Ken Garff, we want nothing to do with them. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ wesley allison
Took my VW in for an oil change, tire rotation and wipers. They got us in and out quickly. They were very professional, I like bringing our vehicles to Ken Garff. | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Brendan
I originally took my car in for warranty work due to a smoking issue on cold start, they told me it needed valve stem seals and replaced them under warranty. The issues arrose after picking up the car, found a HUGE puddle of oil underneath the car and the car wasn't making BOOST, all of this should've been spotted before letting me p | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ Andrew Jacobson
Great, friendly environment!!! The salesman that helped me, Cory Jeff's, was very helpful, answered all of my questions, and got us into a great car! | Read Full Review
10/3/2024 12:00:00 AM | Google
★★★★★ Parker Smith
Chad Tone was an excellent example of customer service and consist followup. From the moment meeting him he set realistic expectations, spent time educating me on all my vehicle as well as loan options. Chad was patient with me over a six week time frame while I conducted my necessary due diligence. His weekly calls to me became oppo | Read Full Review
9/30/2024 12:00:00 AM | Google
★★★★★ Domenic Gutierrez
Another review from me I haven’t had time to get to this review. I have nothing nice to say about these guys they are HORRIBLE! Every time I have brought my car there they have made it worse. Only reason I brought it there is because of my warranty with Ken garff. I took my car here MULTIPLE times due to it having a hard time startin | Read Full Review
9/26/2024 12:00:00 AM | Google
★★★★★ Kayson Brown
Can't speak to sales department but we won't bring our VW back to this service location under any circumstances. We brought our Atlas in for a recall service and an oil leak. After a $1,200 repair to the transmission our Atlas came home with an oil leak. We brought it back in and they said it needed another $1,200 repair for the oil | Read Full Review
9/25/2024 12:00:00 AM | Google
★★★★★ Jasmine Anderson
Beto at Ken Garff Volkswagen in Orem is not just a used car technician—this guy’s basically a car whisperer. I brought my car in, expecting the usual ‘we’ll take a look and get back to you in a few hours’ spiel. Nope, not with Beto. The second he popped the hood, it was like watching a car detective solve a mystery in record time. Sh | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Tanner T
Great Salesman, good service technicians for the most part. Horrible management. The managers in particular try to up sale you on everything. Horrible customer service on managements part. | Read Full Review
9/18/2024 12:00:00 AM | Google
★★★★★ Ana Santos
I took my VW there to fix my A/C and they were amazing. Fast and great! Dennis did a great job | Read Full Review
9/16/2024 12:00:00 AM | Google
★★★★★ Lauren Catbagan
10000 star review for Chad! He was personable, kind & helped us get the best deal for our new car. When deciding what car to purchase, we decided to purchase at VW because we liked working with Chad so much. If you’re not looking for the stereotypical car salesman experience- this is guy you want to go with. You gained clients + refe | Read Full Review
9/13/2024 12:00:00 AM | Google
★★★★★ Mike Allen
Salesman Cory Jeff's is the best. He helped my daughter to buy a uses car and got my daughter a good deal. | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Scott Cloward
Who wants to drop off their car for 48 hours just for a diagnosis? I schedule an appointment for knee surgery and guess what, they perform the surgery on the scheduled date. Just the service light and and the hands free doesn’t work. There is your diagnosis!! | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Sara Barr-Allen
This place is great, Cory Jeffs really looked out for me through the whole process! Between recommending other cars when the first I test drove didn’t work out, making sure the car I ended up buying was in the best shape it can be, being patient when things came up, giving advice but not being pushy, it was a very good experience al | Read Full Review
9/1/2024 12:00:00 AM | Google
★★★★★ Lexi Linford
This is the worst dealership I’ve ever been to! The service is awful and they try and scam you out of all your money as well. I recently went in for an oil change and tire rotation, which they had told me I needed new tires (the tires are only a few months old), plus all these other problems that they “recommended” I needed done with | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Laura Rigby
This is the worst dealership I have ever been to. I asked Austin Mahony, my service agent, to have the service people check the tire before I drove it off the lot. Austen Mahony acted like it was too much to ask. All he said he did was fill up my tire. I ended up driving it home and found out it was at 6 PSI. We also noticed tha | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Kenneth Masteller
This place is consistently shady and unhelpful. However, they are the closest VW dealership so I reluctantly keep giving them chances. My first bad experience was when they tried to convince me my car needed an alignment for $350 (even told me there were special VW patented tools and only a VW dealership could do the service). I tol | Read Full Review
8/20/2024 12:00:00 AM | Google
★★★★★ Damawolf
Wouldn’t even give 1 star! Terrible customer service. I have warranty on my car FULL COVERAGE. They NEVER called my warranty and made me pay out of pocket money that wasn’t necessary, to get their financing. NOT happy! Will never return! | Read Full Review
8/15/2024 12:00:00 AM | Google
★★★★★ Samantha Kenworthy
I love my car and the and Cory Jeff’s was cool too, they hooked me up with windows tint! And I have no plans on every getting ride of my car, however! They need to learn how to pick up the phone! It’s ridiculous, I’ve had 3 separate occasions where I am unable to get ahold of anyone including Cory. It’s quite frustrating, unfortunate | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Jason Angell
This is the 2nd automobile I have bought from Ken Garff, the first was at the SLC Jaguar - Land Rover location; I will not bring any additional business to this company, very poor experience from both locations for multiple reasons. | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Preslee A
I came in to Volkswagen just a few months ago to find a new car. The sales team was nice and friendly I liked them and thought it was great until I found out that they totally screwed me over on the price of my car!! I’m a young girl with no experience in this type of thing. I thought they would help me out. Clearly not! Charging me | Read Full Review
8/5/2024 12:00:00 AM | Google
★★★★★ Chris Martinez
We purchased a car in June, my temp tag expires in 4 days, DMV told me Ken Garf just processed my plates yesterday. I called Ken Garf today, I was transferred to a voicemail with no name. Left a message and no call back. Changed to 4 star. I got a call back on my plates. Sounds like this is a DMV slow issue. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Bianca Flores
Our experience at this dealership was really great. Probably one of the easiest and pleasant experience compared to other dealerships we’ve been too. Damon Lynch was our sales guy and he was respectful and easy to talk too and wasn’t pushy. He really worked with us to get us a good deal. Stephan and Adi were really chill and easy to | Read Full Review
8/1/2024 12:00:00 AM | Google
★★★★★ Mathew Sellers
I recently had a frustrating experience at Ken Garff Volkswagen that I feel needs to be shared. First off, when my wife walked in to check in our car, she was bluntly told “no” without any explanation, and the service advisor just went back to eating his lunch. This was really unprofessional and set a bad tone from the start. Throu | Read Full Review
7/26/2024 12:00:00 AM | Google
★★★★★ Dallin Buhler
I scheduled an appointment for a recall service, which when I booked online gave me the option to wait at the dealership. Upon arrival, they told me it would need to be left there for 3 or 4 days. I told them I couldnt do that, and that if I had been told that I wouldnt have scheduled the service. I asked them why it allowed me to se | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ Nicholas Oshields
Service department is terrible which is concerning if you plan on buying a car here. I called last Wednesday to get a quote for the 80000 mile service on my jetta. I was told I would receive a call back that day with the quote. I never received a call back so I called Friday to ask for an update and I was told they still do not have | Read Full Review
7/9/2024 12:00:00 AM | Google
★★★★★ John Young Jr.
Edit: these guys responded saying it was a different dealership. Wow. It was KG of Orem. Across from where I worked. They are really BAD, Wow! These guys straight up scammed me. I went to trade my BMW 3 series in for a new black Manual Jetta Sport and they tell me the trade in value. I was happy with it. Well, they made me wait for a | Read Full Review
7/1/2024 12:00:00 AM | Google
★★★★★ Lex Andersen
Great service, really accommodated me | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Pacoyprecious
WE LEFT OUR CAR IN THE KEN GARF VOLKSWAGEN OREM YESTERDAY FIRST THING IN THE MORNING FOR OIL CHANGE AND DIAGNOSTIC. TODAY IT HAS BEEN 2 DAYS AND WE STILL HAVE NO CAR. CORBAN CALLED TODAY AT 11:00 AM AND SAID THE OIL CHANGE WAS ALMOST DONE AND THAT HE WILL CALL US BACK TODAY, BUT HE NEVER CALLED US BACK TODAY. WE CALLED BACK TODAY SE | Read Full Review
6/28/2024 12:00:00 AM | Google
★★★★★ Pacoyprecious
WE LEFT OUR CAR IN THE KEN GARF VOLKSWAGEN OREM YESTERDAY FIRST THING IN THE MORNING FOR OIL CHANGE AND DIAGNOSTIC. TODAY IT HAS BEEN 2 DAYS AND WE STILL HAVE NO CAR. CORBAN CALLED TODAY AT 11:00 AM AND SAID THE OIL CHANGE WAS ALMOST DONE AND THAT HE WILL CALL US BACK TODAY, BUT HE NEVER CALLED US BACK TODAY. WE CALLED BACK TODAY SE | Read Full Review
6/27/2024 12:00:00 AM | Google
★★★★★ Colin Iund
I called to inquire about a small part on the handbrake assembly. I waited on the phone for 5 minutes, the guy told me I'd have to buy the whole assembly for $230, and when I said I'm not going to do that he just hung up on me. Super bad customer service. | Read Full Review
6/26/2024 12:00:00 AM | Google
★★★★★ Brandon DeHart
Updated Review** After bringing my car here and speaking with one of the service managers (Dennis) I had brought my 2014 VW Passat TDI here, stating we had a low engine oil pressure light come in and sounded like the motor quite literally had rocks in the engine. And smoke coming out of the exhaust.. Had it towed out of pocket to thi | Read Full Review
6/19/2024 12:00:00 AM | Google
★★★★★ Cortie Hamilton
At first I gave 5 stars. Now I’m giving one. For now, many reasons. I bought my car in January…it is now mid June and I have gone through 4 temp tags and still don’t have my plates. All they did was give me a dealer plate and said okay you’re good to go. And I’m like, this doesn’t solve my issue. When am I getting my plates??? They h | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ Taneisha Oleson
Our sales guy was Frank, he did a great job. He gave us different quotes before we even came in. He was prompt and ready when we arrived. There was no pressure and we got approved in less than 30 minutes. I don't remember the name of the finance guy that helped us but he also did a great job! Good conversation and did not force or pr | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Bronson Gregory
All I have to say is if you are in the market for FANTASTIC customer service, this is the place to go. I worked with Austin who was very professional, super quick to communicate, and he gave me all the info I needed in a very short amount of time. Stephan the manager was absolutely amazing too, showed a lot of respect and patience, a | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Nimit Patel
Far better at keeping appointments and service time reasonable. Better explanations for service recommendations than my last dealership. Nice seating area while waiting. | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Brandon DeHart
About 5-7 months ago I bought a 2014 VW Passat TDI. They up sold me on the warranty saying all this is covered all drivetrain/powertrain etc etc pretty much anything aside from the DEF/Emission components.. few days ago car was saying low oil pressure shut off immediately. (Car has oil in it the amount the dip stick calls for) Gets t | Read Full Review
5/31/2024 12:00:00 AM | Google
★★★★★ Korey V
Purchasing a new vehicle from here was a pleasure. They have a no pressure approach which made the purchase easy. The salesman Frank, is very knowledgeable and approachable. The entire staff was great to work with. Would recommend this location. | Read Full Review
5/23/2024 12:00:00 AM | Google
★★★★★ Rachel Nicole
Quick, kind and efficient! | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Miranda Riddle
| Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Derek White
I had a great experience buying a car from this dealership. A big shout-out to Anthony, in sales, who made the experience excellent. He went the extra mile and helped me with some things that were unexpected, but really made it the experience it was. Thanks to the team at Ken Garff Volkswagen in Orem! | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Julie Nichols
The receptionist was pleasant and helpful; the wait wasn't bad at all; I appreciated the video; and my car seems to run smoothly. What more could I ask for? | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Jared Whitley
MORONS. These idiots made an appointment for me to replace a part on my car, then sold the part in the intervening time. Completely wasted my time, will not return. | Read Full Review
5/9/2024 12:00:00 AM | Google

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