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Patterson Volkswagen of Tyler

★★★★★(66)read reviews

3916 S Southwest Loop 323, Tyler, TX 75701

(903) 218-4171 Ask About Our Service Specials!

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Mon: 8:00 AM - 6:00 PMTues: 8:00 AM - 6:00 PMWed: 8:00 AM - 6:00 PMThur: 8:00 AM - 6:00 PMFri: 8:00 AM - 6:00 PMSat: 8:00 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Chipo Chilton
Best service folks I have ever experienced. They listen to every concern and, when you pick your freshly cleaned car up, they have either fixed it or have a helpful explanation. I'll never use anyone else. Hook 'em! | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ stefanie smith
I was very pleased the last time I was at Patterson VW. I had a recall regarding the driver side airbags and Todd had me in and out in about 20 minutes, all paid in full by VW. Outstanding in every way. Thanks guys, as always. | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Michael Winslow
I very much appreciate the folks at Patterson VW of Tyler. I drove my VW - ID 4 (electric vehicle) from Colorado Springs to the Tyler area to visit friends for a few days. Thankfully I was able to charge my EV at their charging station and enjoy their comfy lounge at the same time. On my most recent visit, we stopped by to have our t | Read Full Review
2/18/2026 12:00:00 AM | Google
★★★★★ Kama Brooks
My second time in for my new VW and I absolutely loved the environment and the wonderful people here … everyone was very nice and respectful! | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Suzan Eeds Johnson
Check in/drop off was seamless. Service Rep and Service tech kept me informed about minor delay in repairs (during ice storm so I didn't care). I'll be back. | Read Full Review
2/16/2026 12:00:00 AM | Google
★★★★★ Brittany Smith
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2/2/2026 12:00:00 AM | Google
★★★★★ Linnie Emmons
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2/2/2026 12:00:00 AM | Google
★★★★★ Katie Hroncich
From start to finish, this was the easiest and most transparent car buying scenario I’ve been in! I’ve been dealing with a TON of dealerships from Houston to Dallas…for days and weeks at a time. I decided to call Patterson VW at the last minute and that’s when Keven Cruz answered the phone…thank goodness he did! My NYC friend! He mad | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ dana anderson
From start to finish...wonderful experience..best I have had,no high pressure. Cody was my sales person, and Josh made all the paperwork a breeze...felt like I was among friends and the start of a great relationship! Love my New Tiguan SEL-R Turbo! Blast to drive,awesome features! If you want excellent customer service go see this de | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ elizabeth mendoza
I brought my car in for a routine oil change and was told my battery was “low” and needed to be replaced — at a cost of over $500. I declined the service. Two months later, my husband brought the same vehicle in and was told the battery was completely fine and did not need to be replaced. This inconsistency is concerning and makes | Read Full Review
1/30/2026 12:00:00 AM | Google
★★★★★ Ray Allen
Scott took great care of us! Really appreciate his customer service. | Read Full Review
1/28/2026 12:00:00 AM | Google
★★★★★ Tara Vansteenburgh
Keven was very helpful and made himself available for any questions I had! Thank you! | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Bobby
I took my car there they fixed it within 2 days the experience was awesome | Read Full Review
1/24/2026 12:00:00 AM | Google
★★★★★ Kimberly Nichols
Back in December my husband and I went here to get a new car. Kevin Cruz , he is best. Very professional and very helpful. He explains everything we need to know to get into our first new vehicle. We got into brand new 2025 Volkswagen Jetta. He makes you feel very welcoming to Volkswagen family. | Read Full Review
1/22/2026 12:00:00 AM | Google
★★★★★ Hope Phillips
It was great. I needed a new car battery. They got me in very quickly. The service man explained everything to me in detail and told me the price before they did the installation which was nice. I was out in a short amount of time. Very, very pleased with the entire experience. | Read Full Review
1/22/2026 12:00:00 AM | Google
★★★★★ Heather Curtis
I contacted a salesperson, who calls himself “J Ro” regarding a 4Runner, as our family is growing and we are considering upgrading from our 2022 RAV4. I asked a simple question about the vehicle’s mileage because I did not initially see it in the main description. The response I received was dismissive, stating that the information w | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ Tony Barton
Service was fast efficient and employees were professional and courteous thanx | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Christy Montalvo
Great service. Friendly people!! | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Jessica Davis
Told us we needed to replace brake pads when we did not. Took it somewhere to get a 2nd opinion and they let us know we had plenty of life left on the brakes. | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Ray Hoffman
well done and timely | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Kaitlin Bradley
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12/31/2025 12:00:00 AM | Google
★★★★★ Anna Huntsinger
Kevin and Cord made Christmas come early for one happy 18 year old! We are so thankful for their transparency, encouragement, and Christmas Spirit to work with us. Detailed and a full tank of gas? Nice list!!! If you’re in the market, I would highly recommend! | Read Full Review
12/22/2025 12:00:00 AM | Google
★★★★★ Dwight Saville
Took advantage of the chip window repair was a great experience the tech that did it was from an outside source but was prompt and explained everything and what to expect. Thanks to the maintenance team at Pattetson VW | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Caitlin Womack
Scott with Patterson Service center is always great to us! He makes sure we are always take care of even with a broke car. He makes everything better and communication with him is always the best. | Read Full Review
12/12/2025 12:00:00 AM | Google
★★★★★ Garrett Garcia
Scott in service is absolutely amazing very kind and informative about my vehicle. The service team as well got me in and out. Great staff highly recommend | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Essie Daniels
Customer service was great and timely manner of taking care of my car was great | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Sara Messatzzia
I had the pleasure of working with Cody White on the purchase of a new car. I had a pretty terrible experience at another dealership in the area and reached out to Patterson Volkswagen. Cody contacted me within 5 minutes of my request, listened to the issues I had and was willing to help me find a solution that made me happy. We met | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Barbara Kellis
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12/3/2025 12:00:00 AM | Google
★★★★★ Carolyn Jackson
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12/3/2025 12:00:00 AM | Google
★★★★★ Kasper DG
The salesman was polite. However, he was very shady in his wording with things. I asked several times how much the final amount to finance would be, and kept getting told either he doesn't know, or they're working on it. He gave me a piece of paper with a term length, and range for monthly payments, and asked me to sign it. I said I | Read Full Review
11/30/2025 12:00:00 AM | Google
★★★★★ Megan Rowlett
Excellent customer service! Very efficient and easy to work with! | Read Full Review
11/29/2025 12:00:00 AM | Google
★★★★★ chad brown
Purchased and serviced my VW here. The service team is always on top of things and gets me back on the road as quick as possible. | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ James Davis
Service depart was prompt to solve issue . Thank You | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Daniel Hill
I had an EOS with a shorted lock. they work very hard to find everything wrong with this item. and fix it perfectly. they kept me informed all the time as to what was going on, just a great bunch of people. | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Madison Lackey
Scott and Rudy were awesome. Scott got us right in and went out of his way to make sure we were taken care of. Rudy showed us the Turbo that was broken. We super appreciate everyone at the Service Department and beyond who helped us. We had a meeting out of town and were going to be driving 8 hrs away. Super quick, efficient, and tho | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Brett Frase
Todd McGuire and the entire service department have gone above and beyond for us each time we take our vehicle in. I won’t even consider using the dealership in my hometown, I will drive an hour to use Patterson. Best experience I’ve had with a service department, can’t recommend these guys enough. | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Katelyn Byrd
Great experience and short wait times! | Read Full Review
11/21/2025 12:00:00 AM | Google
★★★★★ Adraine Patton
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11/19/2025 12:00:00 AM | Google
★★★★★ Shelia Mims
I had a pleasurable experience with my VW Tiguan!!! | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Bethany Keeney
The service dependent is very friendly and service was performed quickly. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Christine Hilbrand
I've always had a pleasant experience with the service reps at this location. Scott is helpful and professional. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Kayla Wilkinson
I reached out to Patterson Volkswagen of Tyler about an ID. Buzz and worked with Cody White. From the start, I explained that we live over an hour and a half away, have three young kids, and needed to handle as much as possible over the phone before making the drive. Also explained that this was not a necessary purchase, just getting | Read Full Review
11/7/2025 12:00:00 AM | Google
★★★★★ Natalie Pearson
On 11/3/25 I had to get my volkwagon serviced found out that the engine needed replaced. To say the least I was disappointed. Really didn't want to take on another car payment. Then Greg came over and started a conversation with me and said he had overheard what was going on in my situation. I told him I didn't want a Volkswagen. | Read Full Review
11/3/2025 12:00:00 AM | Google
★★★★★ Cheryl Fox
Great customer service! | Read Full Review
10/31/2025 12:00:00 AM | Google
★★★★★ Ni Wan
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10/31/2025 12:00:00 AM | Google
★★★★★ Joann Spurlock
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10/29/2025 12:00:00 AM | Google
★★★★★ Beth Graves It’s Beth’s Life
Best and efficient service I have experienced | Read Full Review
10/28/2025 12:00:00 AM | Google
★★★★★ Dylan Thomas (DTL)
Scott was awesome to deal with, professional and friendly. They got me in and out in two days. Will be happy to have work done here again! | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ cody white
Great service team here, got me in and out quickly. When picking my vehicle up it was spotless, highly recommend! | Read Full Review
10/27/2025 12:00:00 AM | Google
★★★★★ Jesse Pink
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10/27/2025 12:00:00 AM | Google
★★★★★ Madelyn Rummel
We were very pleased with the customer service we received when buying a new atlas cross sport. Jairo was very personable and a great help. I never once felt pressured or stressed throughout the entire process. It was definitely one of the best car purchase experiences we have had! Thank you for all your help throughout this process! | Read Full Review
10/25/2025 12:00:00 AM | Google
★★★★★ Diane Wegner
Greg Crouch is awesome. He is knowledgeable and makes good things happen. He is tireless...not a pun! Go buy a car from him. . | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ William Scoggins
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10/23/2025 12:00:00 AM | Google
★★★★★ Joanie Foster
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10/23/2025 12:00:00 AM | Google
★★★★★ mason horneman
Andy was great very nice | Read Full Review
10/21/2025 12:00:00 AM | Google
★★★★★ Railey Green
Andy was a great help! | Read Full Review
10/21/2025 12:00:00 AM | Google
★★★★★ Ryan Fade
Fast and friendly services | Read Full Review
10/21/2025 12:00:00 AM | Google
★★★★★ William Pedersen
Great place, came in with a horn issue, horn honks by itself when turning left. Would’ve guessed it was a clock spring issue or something with the wiring harness( even told that by other mechanics around me), but nope! They figured out it was caused by a faulty airbag that was stuck crooked. The replacement part came in quickly and t | Read Full Review
10/19/2025 12:00:00 AM | Google
★★★★★ Angelag Smith
Cody White has been kind an good with me he look out for me too I appreciate him I will tell anybody about him an this place | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ Chandler Mathis
Cody did a great job at getting me a deal on my lease quickly! | Read Full Review
10/18/2025 12:00:00 AM | Google
★★★★★ T Griffin
Conditions were bleak and I wasn’t sure if I would be able to get a car like ever. No bank was approving me and every dealership was trying to rob me. But Greg. C, over here at Volkswagen Patterson made miracles happen. And now I’m trading in my car no one wanted and walking out with a 2024 Malibu with no downpayment. | Read Full Review
10/17/2025 12:00:00 AM | Google
★★★★★ Shannon Freeman
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10/16/2025 12:00:00 AM | Google
★★★★★ Dylis Anne Bobbitt
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10/16/2025 12:00:00 AM | Google
★★★★★ Lance Rider
Scott in service was easy to deal with on several issues we had to have repaired along with standard maintenance needed and in presenting different options to find what worked best for us, great communication and everything open and up front on issues. Much appreciated!! | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ dustin tompkins
Just had to get a new car unexpectedly and Gregory Crouch made the process seem like a mild inconvenience. If you are looking to purchase a new car; give Greg a call! He will take great care of you!! | Read Full Review
10/13/2025 12:00:00 AM | Google
★★★★★ Alan Brown
I saw Cody White and he took care of me. I was so impressed. He is polite, patient and worked to help take care of my car needs. | Read Full Review
10/13/2025 12:00:00 AM | Google

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