Take Advantage of Oil Change Specials at Onion Creek Volkswagen Today

★★★★★ Dominik Schmidt

We picked up an Atlas at Onion Creek VW yesterday. The overall experience was fantastic. If you go to buy a car here, I would go see Mike. He will listen and go through all the options with you. He is very thorough and overall a great guy to chat with. We also had a great experience with the Floor Sales Manager. Thomas seems like a | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Ja-Mal Stewart

Customer service is always great here. | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Brianna Azuara

Mariana and Joseph were great! | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ James Cruz

Sarah took care of our issue | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ Trent Dodson

UPDATE 08/31/2026: Unfortunately, the finance issues continued after my original review. I ultimately had to fight to cancel $3,900 in additional products (Some service contract and tire & wheel package that I didn't ask for). From August 21–31, I repeatedly called and emailed Finance Director Oliver Johnson regarding my refund with | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ Trent Dodson

**I WILL UPDATE THIS REVIEW TO FIVE STARS IF OLIVER AND THE DEALERSHIP PROVIDE A FULL AND SATISFACTORY RESOLUTION. I have given Oliver multiple opportunities since July to address my concerns and make this experience right. Unfortunately, the lack of communication and accountability—especially toward the end of August—has only made t | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ Ariel Greene

My service advisor was very helpful with keeping me updated on my vehicle and the process was very smooth from start to finish. I would definitely come back! | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ scott brunger

Joeseph was great! Kept me updates as my CW went through the shop! Having a loaner vehicle ready for me was awesome too! Thanks OCVW. | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ DeniseYona Ellis

????? I had an awesome experience purchasing my Volkswagen Tiguan! Gavin was amazing throughout the entire process. He was friendly, professional, knowledgeable, and made sure everything went smoothly from beginning to end. He took the time to answer my questions and made the car-buying experience easy and enjoyable without making m | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ G Garcia

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8/30/2026 12:00:00 AM | Google

★★★★★ Alexandria Rizzo

Just picked up my car from getting a new battery after the check engine light came on. Kayla helped me and kept me updated and she is very sweet. She understood my frustration about how long the process was taking to just inspect my car. It seemed the team was understaffed and everything was backed up so I do not blame her at all. Ov | Read Full Review

8/30/2026 12:00:00 AM | Google

★★★★★ michael vaughan

My advisor is always truly exceptional, and my vehicle was washed. | Read Full Review

8/29/2026 12:00:00 AM | Google

★★★★★ Diana Weiss (Mr Cool HVAC)

Nice experience. | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Bonnie Romero

Gavin was the best salesman I have ever met was very knowledgeable showed me how to work the cars technology and was very patient with me answered all my questions and took the time to actually show me. Oliver was also very knowledgeable and helpful. Onion Creek VW is the best place to buy a vehicle ?? | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Olivia Larson

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8/28/2026 12:00:00 AM | Google

★★★★★ Julio Vasquez

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8/28/2026 12:00:00 AM | Google

★★★★★ Jake Back

Kayla was great. Had a warranty issue that had taken some time. She quickly, and with empathy, was able to have the vehicle taken care of. Really appreciated her ability to problem solve for a resolution. Would ask for her again | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Ali alshebani

Oscar, Mason, and Oliver were great. Worked with me to get me into a car that I love. Great hospitality and service. | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Nikki Johnson

This was the best car buying experience I've ever had. Upon walking in we were greeted and offered refreshments. Timmy Wiles was our car salesman and he was really knowledgeable and helpful. We also met the head of used car sales and new car sales both were so friendly and informative. They gave me a great deal for my trade in and ma | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Eddie Garcia

It gives no pleasure to post this poor review. I have purchased 2 VW's from this dealership and used their service center for all maintenance. Today is the last time I will use their service center. The service manager refused to share the torque specs for replacing spark plugs. It's no secret, a simple google search provided the inf | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ Leslie Kearns

I had dropped off my vehicle last Saturday 8/22 for brake work and to fix my entertainment console. I was told I would have to leave my car through Tuesday to wait for a specialist to look at the console. I was told it was ready on Wednesday 8/25. When I picked it up and drove off I realized the console was still not working. App | Read Full Review

8/28/2026 12:00:00 AM | Google

★★★★★ John A Torres

Excellent and quick service! | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ CPC

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8/26/2026 12:00:00 AM | Google

★★★★★ Matt S

Tried Onion Creek for service instead of Vanguard, on my son's Passat that had a coolant line leak. Spent over $1K on a repair that only lasted 120 miles out of Austin and less than 24 hours from pickup. Service Manager would not help with any reasonable solutions under service or parts warranty. Wouldn't pay for tow, or reimburseme | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Nicole Bishaw

My family has been buying cars from Onion Creek VW for more than a decade, I think more than 7 cars total. So when we went to buy my second car there, I wasn't expecting the horrible never ending stress filled experience I had there. I bought a BMW there and after I bought it, they kept it from me for more than 2 weeks, finally I dem | Read Full Review

8/25/2026 12:00:00 AM | Google

★★★★★ Khandaker Rahman

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8/24/2026 12:00:00 AM | Google

★★★★★ Kelsey Milliken

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8/24/2026 12:00:00 AM | Google

★★★★★ C My

They listened to my concerns and made the process easy. Everyone was friendly and welcoming. I would definitely recommend them!!!! | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ kent schulz

There is a reason that this location is getting shut down. I dropped my car off one morning with an alternator issue if not a starter. Later that day I received a invoice for $4,000 with other issues with brakes and things like that. I work on my car regularly and will only go to a shop if I don't feel like I want to do the labor and | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ Faith Belen

Edit: Unfortunately I need to change this review. As I'm driving the 2022 Taos home, the transmission went into limp mode again and I couldn't shift past 2nd gear. Had to bring it in again and ended up paying $2500 to fix it which included another diagnostic fee. When I asked Sara why I paid another diagnostic fee, I was told because | Read Full Review

8/24/2026 12:00:00 AM | Google

★★★★★ Mary Alvarez

It's always a joy to bring my Beetle in for service. Scheduling an appointment is very easy and the automated tracker makes it easy to plan the rest of my activities around this service event. I enjoyed one of the best cups of coffee I've ever had at the barista bar. I made this appointment because I was prompted by an email conta | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Derrick David Bryant

Amazing customer service in the service department. Sara and her team made my experience feel wonderful from the customer service that was provided, the technicians performing routine maintenance, to making sure I was comfortable during mybeait by offering coffee and keeping me updated. No surprises. They no how to take care of my | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ alfonso pacheco

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8/22/2026 12:00:00 AM | Google

★★★★★ Jacquie Mitchell

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8/22/2026 12:00:00 AM | Google

★★★★★ Jakob Dancer

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8/22/2026 12:00:00 AM | Google

★★★★★ Matt M

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8/19/2026 12:00:00 AM | Google

★★★★★ Stephanie Ramirez

I had a great experience working with Joseph at Onion Creek Volkswagen. He helped me get my car checked in, arranged a rental for me, and made the whole process stress-free. He was friendly, knowledgeable, and easy to work with. I really appreciate his help. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Cedric Long

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8/18/2026 12:00:00 AM | Google

★★★★★ Alejandro Portillo

Me atendieron muy bien muy amables buen servicio | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Vicki Ruiz Allen

Kaley was great in getting me in and out as smoothly as possible. I always know I'll get excellent service at Onion Creek Volkswagen. | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ Nicholas Thompson

Kayla McCain was good service advisor helped me understand what my car needed and Volkswagen itself gave me good price for the service done. Never felt ripped off since having a Volkswagen. | Read Full Review

8/18/2026 12:00:00 AM | Google

★★★★★ james frank

The service was excellent thank you. Michael was on point and took care of business and we really really enjoyed all the people that works there | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Regina Rodriguez

Joseph T. Helped me get my first car service there at OnionCreek. He was very kind, knowledgeable, and helpful. He also helped me with a car recall question I had. He was great. | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Ernesto Ramos Falcon

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8/17/2026 12:00:00 AM | Google

★★★★★ Jason Storck

We had a great experience with Kayla on our pre-purchase inspection today. Thank you again! | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ David Pickering

Great experience, JuanCarlos was very helpful and knowledgeable and Alex worked hard to get me a great deal. Would happily buy from them again and would highly recommend them. | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Arturo Garcia

First time here, and I have to say the customer service in the Parts Department was amazing! Richard and Mike were absolutely fantastic. I had a difficult part that I needed to order and wasn't even sure of the name—I only had a picture. Richard went above and beyond by coming out to my car to take a look at it himself and make sure | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Phillip “PG” Garcia

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8/14/2026 12:00:00 AM | Google

★★★★★ Augustine Morris

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8/14/2026 12:00:00 AM | Google

★★★★★ Harold Kohl

Juan Carlos was the best. Very personable and helpful when discussing the vehicle and sales process. | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Faith Belen

I brought a 2022 Volkswagen Taos into the dealership for service this past week and worked with Sara who absolutely blew me away with her customer service. She was extremely helpful, responsive and knowledgeable. I was so worried going into this about the repairs as a lot of people are and she was incredibly kind and supportive. I co | Read Full Review

8/13/2026 12:00:00 AM | Google

★★★★★ Genava LeFevre

Juan Carlos was amazing!! He was honest and kind. Although I was told over the phone they would need my car 24-48hrs to diagnose, he told me when I got there it's 48-72hrs and he is sorry for any inconvenience and asked if he knew who I spoke with, I said I didn't remember but that it was okay it needed to be done. Well it was diagno | Read Full Review

8/13/2026 12:00:00 AM | Google

★★★★★ sampathkumar patil

They didn't check all the services needed or it's all based on the miles. | Read Full Review

8/13/2026 12:00:00 AM | Google

★★★★★ Emanuel Raya

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8/12/2026 12:00:00 AM | Google

★★★★★ AJ Brown

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8/12/2026 12:00:00 AM | Google

★★★★★ Deanna Conforti

8/12 UPDATE: Volkswagen and I were able to come to a resolution regarding my concerns, which I appreciate. I'm hopeful that communication and customer support will improve and remain consistent throughout the rest of my time with a VW vehicle. I purchased a brand-new Volkswagen in January 2026 with only 13 miles on the odometer. Les | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Ava Ford

my experience is usually great, this time not so much. My service advisor Juan Carlos was fine at first, but when I came back to pick up my car, he seemed like he had better things to do than to help me finish up my process, although my experience with him was not the greatest the two gentlemen that work in the service Bay area very | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Kallme Stevo

I had my aunty call to check on info on a car and she got hung up on | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Kristi Fontenot

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8/11/2026 12:00:00 AM | Google

★★★★★ Delfina Surita

Excellent experience | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Keilah Rodriguez

I took my car in for a check engine light, and Ana, my service representative, was wonderful! She kept me updated throughout the process, and made sure everything was taken care of. My car is running smoothly now with no check engine light. Thank you, Ana, for the great service! | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Symeon Burke

Quick and fast service every time with every vehicle in service… | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Hope Matayo

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8/10/2026 12:00:00 AM | Google

★★★★★ Simon Jones

Great service and always efficient and on time. Sara was fantastic with keeping me updated during my recent service. Thanks. | Read Full Review

8/9/2026 12:00:00 AM | Google

★★★★★ Heather Detrick

10/10 service from the service department. My service advisor Kayla was kind and attentive. John serviced my car and provided me with updates all along the way. Everyone there was very kind. I am very appreciative. I highly recommend their service department. I will definitely be returning for services in the future. | Read Full Review

8/9/2026 12:00:00 AM | Google

★★★★★ Brian Alphonso

Joseph will tied with me to get in and out the door ready quickly | Read Full Review

8/9/2026 12:00:00 AM | Google

★★★★★ Leticia Nobreza

I took my 2022 VW Taos in for service because the check engine light was on. They diagnosed and fixed the issue, finishing the work within the timeline they promised when I first dropped it off. The team was great about communicating and keeping me updated throughout the process. I used their shuttle service to get dropped off at hom | Read Full Review

8/8/2026 12:00:00 AM | Google

★★★★★ Dionicio Lopez

Very friendly service and communicative. Thanks and I'll be back | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Debbie Gajadharsingh

We just bought a car here from Juan Carlos. It was a fantastic experience. He is super knowledgeable and personable. Everything was perfect. I would highly recommend this dealership and Juan Carlos in particular. Very excited to start driving my car. | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Marissa Barba

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8/6/2026 12:00:00 AM | Google

★★★★★ O K

I purchased a used SUV from this dealership, and my experience has been extremely disappointing. This dealership calls itself a "Certified Pre-Owned" dealer, but my experience makes me question how thoroughly they inspect the vehicles they sell. I bought this car just two weeks ago, and problems started only two days after I drove i | Read Full Review

8/5/2026 12:00:00 AM | Google

★★★★★ Johnathan Tribble

Thomas made the process easy, and I was driving my new vehicle within two days. I really appreciated how quick and hassle-free everything was. | Read Full Review

8/4/2026 12:00:00 AM | Google

★★★★★ Sarah Martin

I purchased my vehicle from here in 2021and have only come here for service. I've only had ok customer service at this location. They do get the repairs completed, but they aren't always timely, and I have to tend to follow up via call or text to see the status of my vehicle. For example, I was told the repairs on my vehicle would be | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ Jeanine Gomez

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8/2/2026 12:00:00 AM | Google

★★★★★ Jon Crist _

Sebastian was a very good sales associate, definitely ask for him! | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Kimberly Fisher

Juan Carlos was informative, patient, and professional throughout the entire sales process. He made my experience easy and put my mind at ease. | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Josiel Acosta

From the time we walked through those doors this has always felt like home! | Read Full Review

8/2/2026 12:00:00 AM | Google

★★★★★ Jonatan Ortega

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7/31/2026 12:00:00 AM | Google

★★★★★ Brooke Hill

Great experience with Joseph at Onion Creek Volkswagen! I was looking for a gently used Tiguan and ended up finding my dream car. Joseph and team were great and very knowledgeable on the car. I am obsessed with my new ride and really happy with the price we were able to negotiate, they were super accommodating. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Marta Fiorello

Service was quick and seamless and the communications were great. Car was serviced in less than than anticipated. | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Elmer Rodriguez

If you are in the market for a vehicle, stop by Onion Creek VW! Once again, they assisted me with purchasing a new Jetta. The process was smooth and straightforward. Oscar and Juan were my points of contact for the transaction, and they both provided excellent service from start to finish.Highly recommend this dealership and this tea | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Sheep Vr

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7/30/2026 12:00:00 AM | Google

★★★★★ Michael Olbrys

i inquired about a rare color combination 2023 Audi SQ5 Onion Creek had on their lot. I had been searching for this color combo fro about 3 weeks. I found the dealership through Chase Car Services. I scheduled a Saturday morning test drive and Juan Carlos De Leon met me when i arrived. We talked cars for a bit and took the SQ5 for a | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Alejandro Dominguez Portales

The entire experience, from the moment I walked in until I drove away a few hours later in my new SUV, was excellent. Everyone was incredibly friendly, especially Oscar. I highly recommend asking for him—he took great care of us, was extremely kind, got us a fantastic deal, and made us feel right at home. I would definitely recommend | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Brett

I drove over 5 hours to purchase my vehicle from VW Onion Creek, and the experience was absolutely worth the trip. From start to finish, this was by far the smoothest and easiest dealership experience I've ever had. Randy was outstanding throughout the entire process. He was professional, attentive, knowledgeable, and made sure every | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Gabriel Gonzalez

Great service, I think Anna helped me she was great. The process was really fast and easy! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ omar garcia

Outstanding service!!! Maintenance team is very thorough and professional! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Xuri Mendieta

everyone very professional as well as helpful. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Russell Porter

Great job | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Joseph Gomez

Huge thanks to Oscar Briones at Onion Creek Volkswagen for helping me get into my 2023 F-150. Oscar was courteous, helpful, and a true professional every step of the way. Working directly with him was flawless. There was a slight bottleneck with information transfer going from pre-approval to the actual deal desk, but Oscar's excelle | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Randy Hall

From start to finish Jaden was upfront and honest. Great to be able to work with him. I also spoke with Alex, just passing by, and he was genuinely pleasant as well. I feel this dealership has a different model than what I have experienced in the past buying a vehicle. Ownership and management should be proud of the team they have bu | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Bob Starkweather

Did not visit this location | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ David Edwards

I bought my 2024 VW Atlas at Onion Creek Volkswagen and have had a persistent air conditioning problem since last year. I brought the vehicle in for the same AC issue five separate times between late May and late June of this year, each time being told it was fixed and fully checked. Each time, the problem either returned or a new pr | Read Full Review

7/26/2026 12:00:00 AM | Google

★★★★★ Tyler m

Great deals straight shooters | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Lucero Espinoza

Amazing service from Carlos Villegas from sales, really helpful and efficient ???? | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Rey Rendon

They are amazing and they did everything they could to get me in a brand new car. I didn't get the car cause my payment wasn't were I wanted to be at but I will be back to get the car that a really want. Thank you so much Josh and Oliver for all your help | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ John Spencer

Anna did a fantastic job! She kept me updated throughout my service. | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Katie B

I was excited to come here to buy my first Volkswagen, but I left disappointed and ended up going to Vanguard Volkswagen which ended up being the best move. While I presented them with a unique purchasing situation, they didn't hesitate to help me out with it which I was grateful for. Eventually there were so many miscommunications o | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Desi Jenkins

It's amusing how this dealership removed my negative post from June about their Finance Manager, Kelly McWain, providing fraudulent paperwork from Wells Fargo to finance a vehicle, which falsely imprisoned my husband and me by the Houston Police Department and led to a false police report. I have a professional attorney investigating | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Stephen

I can't say enough great things about my experience at VW Onion Creek, especially with Gavin Connor! From the moment I arrived, Gavin made the entire car-buying process easy and stress-free. I purchased a used Kia Telluride, and he was with me every step of the way—from the test drive to handing me the keys. He was knowledgeable, ho | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Matt Gulizia

I purchased my 2022 Taos from Onion Creek Volkswagen in July of 2024 and recently had it serviced there for a slow coolant leak from the head gasket I'd discovered since that purchase. I experienced numerous highly concerning practices at both the dealership and brand level, as follows: - Not covering repairs under CPO or following | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ john Knepshield

Robert was a pleasure and very helpful. Everyone in the building was friendly. | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Victoria Smith

very good service | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Molly High

Sara White is great. She works with me to understand my car's issues and how I can get the best overall price for these fixes. | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Mayra Guisinger

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7/20/2026 12:00:00 AM | Google

★★★★★ Aj Ares

When you show up here, make sure your asking for Gavin. I didn't end buying a car from him, however, Gavin was extremely transparent during the sales process. He fought for my wife and I to find the best deal on the right car. You can tell that he also believes in the product and he looked out for our best interest. I could not have | Read Full Review

7/19/2026 12:00:00 AM | Google

★★★★★ Kristen Kalmus

Everyone was great! Austin did really Awesome meeting are wants and needs and making sure we were happy with our purchase. I love it! | Read Full Review

7/19/2026 12:00:00 AM | Google

★★★★★ Deanna Conforti

My car was out of service for 2.5 months within 24 hours of purchasing it brand new. I finally was contacted by the owner of Onion Creek VW after leaving an earlier review who assured me I reached the right person to address my concerns. I have now sent multiple emails and left messages following up without reply for over a month. I | Read Full Review

7/19/2026 12:00:00 AM | Google

★★★★★ kennedi semora

I rarely leave negative reviews, but I feel like other buyers deserve to know about my experience with Onion Creek Volkswagen. We drove all the way from Houston to Austin specifically to purchase a vehicle after speaking with the salesperson, Randy, multiple times beforehand. At no point before making the trip were we told about any | Read Full Review

7/19/2026 12:00:00 AM | Google

★★★★★ cholpon akmatova

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7/16/2026 12:00:00 AM | Google

★★★★★ Michael Pasko

Amazing service and no haggling on a new car. Randy was awesome and very helpful in working through the test drive, pricing, and process of a used Jetta. A++. | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Morgan Foster

Joseph was excellent, kind & very thorough! Turnaround time was as expected on my service and estimate was accurate. | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Trent Dodson

**I will update to five stars once I'm fully satisfied** Overall I had a good experience with Randy Hernandez and the sales team and I'm happy with my Certified Pre-Owned Jetta, but I was disappointed with the finance process. My purchase included over $8,000 in additional products and fees, many of which I find unnecessary. I also | Read Full Review

7/16/2026 12:00:00 AM | Google

★★★★★ Eden Davis

My husband and I purchased a car May 9, 2026. I'm just not getting my sticker for my registration (07/14/2026). A young man name Christian was the one who helped us during the buying process. He was helpful, kind and professional. I'm giving this place 2 stars because Christian is a very good employee. I received a voicemail and text | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Sergio Guillen

Great experience at Onion Creek Volkswagen! Carlos was awesome to work with, and the Finance team made everything quick and easy. Highly recommend! | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Mark Walrath

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7/13/2026 12:00:00 AM | Google

★★★★★ ILSA VALDEZ

Professional and knowledgeable staff. Will definitely bring my Tiguan back for maintenance here. Unfortunately, a part (windshield wiper) was out of stock, so I have to return to get it | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ Claude Anderson

Randy, our salesman was very knowledgeable and very helpful. He stayed with us through the whole process. | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ Matt Dailer

I had a great experience getting basic maintenance done on my vehicle. The next day someone from the dealership named Charles called and left me a message saying it was 'urgent'. At the time my wife and child were using the vehicle on a trip, so I got anxious thinking they forgot to do something to the vehicle or forgot a part. I cal | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ onnieba 54

It's the last Tuesday I went to go to get a oil change and getting there several minutes before my appointment at 8:30. During that time I was the only car there. I would say within 10 to 15 minutes there was probably five to eight other cars in there and they kept on pulling those other cars into the garage and mine was last out of | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ Ede Compton

No communication. They had my car a week with zero communication if they had even started or finished it. I called twice a day for updates and was never called back. Definitely don't recommend. To top it off diagnostic issue was never resolved. | Read Full Review

7/11/2026 12:00:00 AM | Google

★★★★★ Vince Fung

Just ask for Carlos or Joseph at Onion Creek VW. One helped me get a solid Tiguan deal. The other helped me understand all the functionalities of my new Tiguan. I had a good experience buying a car from them. All cars salespeople should be like Carlos and Joseph. My only complaint is how long it takes to buy a car but that's at every | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Christopher Salacki

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7/9/2026 12:00:00 AM | Google

★★★★★ Bernie Prestage

Very pleased with our car purchase at Onion Creek Volkswagen. Our salesperson, Oscar, was very friendly and attentive to what we were looking for. He also went over all the new features of the car. At the end of our purchase, Oscar gave us a tour of the dealership and we met other staff members. | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Diane Ciehoski

VW Onion Creek is exceptional especially the service department and Service Advidor Sara White. Sara has excellent communication skills giving updates on where the technician is on repairs and estimated completion time. Thank you!! | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ Virginia Michael

The entire staff worked well with me to get me the perfect car for me—a 2026 Tiguan. The process was easy and painless. Thank you Onion Creek Volkswagen. | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ Stephanie Long

Update (July 2026) 70k mile service went smoothly. I was able to sip coffee and get some work done. I got a notification to approve a brake job. The request was easy to approve. Thanks VW team! ——————— Update (Feb 2025) Got a flat tire on my way to work, and afterward took my car to the dealership straightaway. Everyone on the serv | Read Full Review

7/8/2026 12:00:00 AM | Google

★★★★★ J Grahmann

Thank you to Gavin and the whole team for making a deal that fit my needs! | Read Full Review

7/4/2026 12:00:00 AM | Google

★★★★★ Lucia Bonnin

Great experience! Worked with Joseph who was very helpful and responsive. | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Shirley Spencer

5 STARS... professional and good timing.I recommend this place to anyone and everyone!!! | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Leah B. Mazzola, PhD

Joseph Rodriguez made my car buying experience as easy as possible during a very stressful time. He genuinely cares about people. | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Steven Booth

Feel like I got a good deal. Couldn't quite give five stars I'd give 4.5 if I could. Just at the end, said some things about the delivery that they couldn't quite do. Overall, good experience | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ nydia castro

I went in for an oil change, I got back a report of extra services that needed to be done. I accepted them. Had a few questions to clarify so that I could make arrangements to for the next days until I got my car back. I called six different times within a 3 hr period. No one called back, they had been in meetings all day. I finally | Read Full Review

7/3/2026 12:00:00 AM | Google

★★★★★ Pablo Gonzalez

Oscar fue un excelente vendedor. Me contestó todas mi preguntas y aparte es súper amable y atento. Cuando necesiten un carro pregunten por Oscar es bilingüe. | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ Karel Zaleski

Super nice staff and easy to deal with when buying a car. | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Ed Perkins

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6/29/2026 12:00:00 AM | Google

★★★★★ June Harris

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6/29/2026 12:00:00 AM | Google

★★★★★ Reanna Walker

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6/29/2026 12:00:00 AM | Google

★★★★★ Carin La Count

Excellent service! Very attentive! I just needed new wiper blades. They gave me a discount on the blades and install them for free! | Read Full Review

6/28/2026 12:00:00 AM | Google

★★★★★ Scott Myers

Our salesman, Joseph Rodriguez, did a great job. He was low-pressure, very knowledgeable, and great to work with. Highly recommended! | Read Full Review

6/27/2026 12:00:00 AM | Google

★★★★★ Slim Chtourou

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6/25/2026 12:00:00 AM | Google

★★★★★ Soup

They are so nice and friendly here. Have never had an issue getting work done. | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Camilla Vitale

Signature Excellence | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Ylissa Lopez

I am extremely disappointed with my experience at Onion Creek Volkswagen. My family and I have purchased vehicles from this dealership for years and never had issues in the past. Unfortunately, my recent experience has been completely different and has left me feeling misled and frustrated. When I purchased my vehicle, I was sold ad | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Rose Sears

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6/22/2026 12:00:00 AM | Google

★★★★★ Christa Wilson

Always friendly, courteous & keeps me updated on the progress. | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Cyle Elizabeth Johnson

Sara was my service advisor and she always goes above and beyond. Her communication and updates are always so appreciated. And she's such a pleasure to work with. I highly recommend! The facility is always really clean and welcoming, and the coffee bar just adds to its charm. | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Kíke T

I went in there last minute for my first oil change at 3pm. Not only did the young lady squeeze me in but she was incredible professional and courteous. I loved the customer service and I enjoyed purchasing my Atlas there in 2022. Great dealership. | Read Full Review

6/22/2026 12:00:00 AM | Google

★★★★★ Julia Turner

I bought my car from this dealership 4 years ago and still come back for every service. I just got my oil change and always appreciate the 10/10 service, a free latte, and the availability/ timely turn around time. | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Doug Brinsmade

Everyone was extremely nice and accommodating. Gavin is the best. | Read Full Review

6/21/2026 12:00:00 AM | Google

★★★★★ Caroline Schneider

JuanCarlos was extremely helpful through out the process of buying my car. Very good experience overall! | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Patricio Rubio

Great personal and professional service! | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Brenda Bowman

No confidence in my car when I started it's rough you can feel shimmering and the steering wheel do not enjoy. Do not want to drive it. | Read Full Review

6/18/2026 12:00:00 AM | Google

★★★★★ Gerald Briggs

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6/17/2026 12:00:00 AM | Google

★★★★★ Brandon Bower

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6/17/2026 12:00:00 AM | Google

★★★★★ Kara Sage

Highly do not recommend this dealership. I purchased a used older vehicle in October 2024 in hopes that it would help my financial situation. However, after owning the car for just one year, I ended up spending almost $10,000 on repairs. Once the repair costs became too much to handle, I contacted the dealership in hopes they would | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Jesus Castro

The salesperson Oscar was very helpful in showing me the cars and went over the features of the car. | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Wade Lintz

Service is failing me….. The dealership can do the right thing, but they are refusing to do so. | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Dave Jackson

Very professional! I enjoyed the experience. Oh, by the way, my wife loves her “new” Dune Beetle. And you know what they say, “happy wife, happy life”. | Read Full Review

6/14/2026 12:00:00 AM | Google

★★★★★ Jeff Ward

They're more expensive than a non-dealer and a bit out of the way, but I go there because I expect them to do things right. Normally they do. This last visit I was pretty disappointed since the next day my check engine light came on. I went back the next day only to find out it was due to them not adequately tightening the oil cap | Read Full Review

6/14/2026 12:00:00 AM | Google

★★★★★ Jennifer Elrod

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6/12/2026 12:00:00 AM | Google

★★★★★ Samantha Eaton

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6/12/2026 12:00:00 AM | Google

★★★★★ Jason Kidd

Warm and efficient service | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ D

First time getting my car serviced there and it couldn’t have been easier. I had some questions since I’m a new VW owner, and had great communication with the advisor who also brought in a specialist to help answer additional questions I had. Very happy! | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ Jim Khan

The outstanding folks who work there, particularly Carlos and Thomas ultimately influenced our decision to purchase a Jetta from Onion Creek Volkswagen. While I had conversations with several competent sales associates at various Volkswagen dealerships situated in the Austin and San Antonio regions, none of them were able to match th | Read Full Review

6/11/2026 12:00:00 AM | Google

★★★★★ Tammy Hernandez

Benchmark quality | Read Full Review

6/10/2026 12:00:00 AM | Google

★★★★★ Trinity Marler

I took my Volkswagen Jetta in to replace my overhead console after my sunglasses holder broke a few months ago. It had been unable to click in place so my view of the rear view mirror was obstructed. Everyone I spoke to was very helpful - I also had a great experience when I called to schedule an appointment. It was a very fast and e | Read Full Review

6/9/2026 12:00:00 AM | Google

★★★★★ Kristina Wilson

I went into Onion Creek VW because I wanted to compare their price on a used VW before I bought at another dealership. However I left with my first brand new car - a 2026 Tiguan SE R-Line on a lease. Joseph and Oscar and the team were just fantastic. They talked me through the fears and concerns I had about leasing and helped me do w | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ Raymond White

Helpful with every step en route to pulling your new vehicle off the lot. | Read Full Review

6/7/2026 12:00:00 AM | Google

★★★★★ Judy Garcia

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6/7/2026 12:00:00 AM | Google

★★★★★ Marshall Harper

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6/7/2026 12:00:00 AM | Google

★★★★★ Christian Montoya

Huge shoutout to Sara in the service department! She provided incredible customer service and was incredibly friendly and professional. She was quick to respond and a fantastic communicator. She even offered a shuttle service, which completely saved my workday. Thank you, Sara, and the Onion Creek team for all the help with my tire r | Read Full Review

6/6/2026 12:00:00 AM | Google

★★★★★ Kim K

Order a new key on May 4, 2026 they told me it’ll take about two weeks decided a week later to call and cancel my order and they told me it was a $40 restocking fee so I said I’ll keep the key today is June 3, 2026. I cannot get the service department on the phone to see where my replacement key is. There’s always a wait of 5 to 10 m | Read Full Review

6/5/2026 12:00:00 AM | Google

★★★★★ Ben Krebs

Had a really bad experience at this dealership before. Took my car in and Daniel in service took great care of me. Night and day difference from my last experience here. | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Eric Cullen

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6/4/2026 12:00:00 AM | Google

★★★★★ Karen A Haywood

Dealership is clean with ample room to sit. Dedicated work space. Daniel was service advisor and is great | Read Full Review

6/3/2026 12:00:00 AM | Google

★★★★★ Stacey Williams

Hands down best car buying experience I’ve ever had. Initially spoke | Read Full Review

5/31/2026 12:00:00 AM | Google

★★★★★ Joey Rodriguez

My Taos got regular service and a repair for the wipers and signal. The VW service specialist name Sara is caring, friendly, knowledgeable, and superb. Be sure to ask for her and stay informed about your car. Ray was the best shuttle driver with good humor and safe driving. He's a responsible driver and shows up when your car is rea | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Randall Craft

Work we insurance,enterprise,well didn’t have to do anything just pick up car no problems Daniel was up top of repair THANK YOU. R.Caft. | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Angel Alvarez

They help me with my budget and found me a vehicle supper happy with the experience | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Deanna Conforti

I purchased a brand-new Volkswagen in January 2026 with only 13 miles on the odometer. Less than 24 hours after taking delivery, the vehicle experienced a part failure and had to be returned to the service department. The car then remained out of service for 72 days while waiting for a backordered part. While I understand that deale | Read Full Review

5/30/2026 12:00:00 AM | Google

★★★★★ Elizabeth Solorzano

I had an outstanding experience purchasing my new car thanks to Oscar at Onion Creek VW. From start to finish, he was incredibly helpful, knowledgeable, and professional. He took the time to answer all of my questions, made sure I understood every step of the process, and never made me feel pressured. Oscar made what can often be a | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Terry Hockens

Onion Creek VW is a professional, efficient dealership that always makes me feel like I bought a Rolls Royce from them. They keep me informed when I am there for service, and they have a wonderful waiting area. Plus I love my Taos! Give them a try you won’t be disappointed. | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Francisco Vargas

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5/28/2026 12:00:00 AM | Google

★★★★★ Jerry Biscoe

Awesome experience from start to finish. My sales advisor, Mr. Oscar Briones, was very professional, knowledgeable and assisted me in my purchase in every way possible. His major focus was to help me find the right vehicle for my driving preferences and requirements. Absolutely no undue pressure, just extremely helpful information. T | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Christian Juarez

Best Service shop I’ve been to. They were fast and efficient.Sara kept me updated throughout the entire process. She was professional, friendly and knowledgeable. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Clarrisa Sandoval

Very good dealership everyone very friendly and helpful and very quick to get things done. The drive was a little far from me from my house but with how wonderful everyone was it was well worth the drive thank you onion Creek. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ mike vallejo

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5/28/2026 12:00:00 AM | Google

★★★★★ Kris Fisher

Everything went smoothly. In and out promptly. Kept informed on what needed to be fixed. Good experience. | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Laura Carter

This review is for the service department. I brought my vehicle in for my 1st oil change. I had an appointment for 10am, arrived a little early and they were pulling it in around 9:50. I was told it would take approximately 2 hours. At 11:30, I was informed of something else they wanted to do, I declined, they said all that needed to | Read Full Review

5/28/2026 12:00:00 AM | Google

★★★★★ Taylor Warnick

So apparently if you’re in Houston area and you try to buy here they tell you that they do not work with your bank and will not try to work with you. Unethical in my opinion and been told by my bank that this is possibly something to report them on | Read Full Review

5/26/2026 12:00:00 AM | Google

★★★★★ Samantha G

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5/26/2026 12:00:00 AM | Google

★★★★★ Camille Cravey

Got helped by Juan Carlos, this was one of the most painless car shopping experiences I’ve had. Would come here again. | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Danielle Garcia

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5/23/2026 12:00:00 AM | Google

★★★★★ val23284

Originally did not have a great experience so I'll spare you the details, had to speak with management where I was promised better service.I understand sometimes things don't always goes as planned so I decided to give them another chance. Overall service was much better the second time around especially in the communication aspect. | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Laurence Jitts

Recently my wife bought a new GTI from Onion Creek Volkswagen to replace her older model GTI. Apart from being really impressed with the new car, the staff at onion creek deserve a mention as being friendly, professional, and responsive. Juan Carlos was especially helpful ensuring everything was smooth and efficient; the whole experi | Read Full Review

5/22/2026 12:00:00 AM | Google

★★★★★ Krista Rodriguez

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5/21/2026 12:00:00 AM | Google

★★★★★ MaryAlice Reinhart-Mora

Onion Creek Volkswagen goes above and beyond any expectations you might have when purchasing a vehicle . Everybody is extremely courteous, professional and knowledgeable. I would especially like to thank Gavin, our salesperson as well as Thomas, the sales manager who made our purchase as painless as possible. I highly recommend Onion | Read Full Review

5/21/2026 12:00:00 AM | Google

★★★★★ Debbie Sparks

Great service! Service was completed quickly! Appreciate Daniel! Love the coffee bar too! | Read Full Review

5/20/2026 12:00:00 AM | Google

★★★★★ Brenda McConnell

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5/20/2026 12:00:00 AM | Google

★★★★★ Douglas Schmidt

Great service just disappointed that they give a price for an oil change, but when you get the bill it includes other things like shop fees. That doesn’t seem right. | Read Full Review

5/20/2026 12:00:00 AM | Google

★★★★★ Justin Hollis

If I could put a Zero I would…absolute joke of a dealership…sold me a car that couldn’t pass inspection, messed up the finance paperwork, the two people who sold me the car quit after selling it. Absolutely a joke. | Read Full Review

5/20/2026 12:00:00 AM | Google

★★★★★ ANTONIO S.

Very fast and affordable, shout out to service Queen Sara | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ TaiRowland

Very pleasant experience, my service associate Sara was especially exceptional. The team kept me in the loop with all the updates and timing, and provided clear cut pricing and recommendations. | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Humberto Ortiz

I had an excellent experience working with Juan Carlos and his team of experts at VW. From the very beginning, the customer service was exceptional. Everyone was friendly, professional, and truly helpful throughout the entire process of helping me sell my vehicle. Juan Carlos made everything smooth, stress-free, and transparent, whi | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Liz “liz” D

They are trustworthy | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ ana thomas

Service Dept: the one star is solely for you! For a family member that moved south and is in your area verses where we are Hewlett VW (Gtown) customers for 18 years; dang - you turned a potential customer away with oil issues stating that your equipment was down today and you don’t know when they will be fixed?!?! Are you all sure th | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Alejandra Benavides

We needed a new key, this should have been a simple transaction, but the parts department is one of the worst we have ever worked with. We visited our location to order a new key, we ordered it, we were told it would take about a 5-7 and it would be shipped to the dealership. 9 days later no call no key so we called the dealership an | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ G Beauvais

Made an appt for service online. Arrived promptly at 7:30a on a Friday. Check-in was fine but after that no one ever called me or emailed me back for 3 days despite me calling them 3x. Service is open on Saturday BTW. Was told that someone would return my calls but no one ever did. My last call I requested the car be pulled aroun | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Amelia Jernigan

Joseph and Robbie were very professional and helpful ! Thanks so much | Read Full Review

5/16/2026 12:00:00 AM | Google

★★★★★ John

I had a very disappointing experience with Onion Creek Volkswagen. We made a deal on a vehicle, everything seemed finalized, and then the dealership suddenly took the car back with little to no explanation. The whole situation felt extremely unprofessional and misleading. Communication was poor, and I felt like my time and trust wer | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Patricia Pena

The young man who assisted me was friendly, and efficient. He kept in contact with me and let me know the progress of the service. | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Ariel Ruiz

Quick oil change and excellent customer service from Daniel. | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Cyndi Ingram

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5/14/2026 12:00:00 AM | Google

★★★★★ Shawn Whitehouse

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5/14/2026 12:00:00 AM | Google

★★★★★ Nate Valdez

I’m glad I traded my Volkswagen in for a Mazda just for the simple fact I don’t have to deal with this dealership…. The level of customer care is just not there. My wife and I both owned VWs and got them serviced there and every time deadlines were missed or we had to come back because the car wasn’t fixed correctly. I remember a hot | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ Lena Ballantine

The entire team was great and helpful and Oscar very great along the way! | Read Full Review

5/12/2026 12:00:00 AM | Google

★★★★★ Eddyangel Mendoza

Excelente servicio super profecionales | Read Full Review

5/12/2026 12:00:00 AM | Google

★★★★★ Will Fiveash

I had a great experience. | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ Charlotte

Justin and Joseph were the absolute best. They worked so hard to get me the best deal i could get and I walked away with a new car! Their enthusiasm is contagious! | Read Full Review

5/10/2026 12:00:00 AM | Google

★★★★★ Stephen Quinlan

Great work by Juan Carlos and Justin, absolutely fantasic experience here at the dealership. Would recommend to anyone looking for a new car | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ G mail

Justin and Christian are great people to deal with I highly recommend this dealer very cool people come here for sure you're gonna find great cars and deals | Read Full Review

5/8/2026 12:00:00 AM | Google

★★★★★ leticia nunez

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5/7/2026 12:00:00 AM | Google

★★★★★ Tolbert Albert

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5/7/2026 12:00:00 AM | Google

★★★★★ Chelsea Ladendorf

Up until this point my experience at VW has been phenomenal. Sadly, this visit stands out. I had a service appointment to get new tires and 30k service update scheduled for Friday, May 1. Everything up until picking up my car was normal excellent experience. Here is what I noticed at pick up: 1. My car wasn't washed. The inside of | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Nona Evans

I purchased my 2024 Atlas from OCVW and have really appreciated the whole experience. They have serviced my car for regular need, helped me troubleshoot a tire issue no one else could figure out and the service is terrific. Even better when you need service it’s quick to get an appt not months of waiting. Thanks gang! | Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ christina retana

Went in to VW per lease ending, didn't think I was gonna walk out with a New atlas cross sport which was an upgrade might I say lol..Thanks to Masin and Iscar who had me in and out of there very quickly with a super deal..thank you I u so much..this is why my new atlas is my 5 VW that I have purchased | Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ Tan Dill

While I appreciate them accommodating my coupon for service after hearing about unexpected costs I don’t understand why other issues weren’t addressed. This sadly isn’t the first time. I also don’t understand why she mentions a car wash and vacuum to me and I confirm yet nothing was vacuumed and there were very few cars getting servi | Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ Samuel Santos

The actual work on my car was solid, and they were able to get everything fixed properly. In the end, I spent a little over $3,000 and the car is running fine. That said, the overall experience was frustrating. For starters, the process took longer than expected, and I had to call multiple times just to get updates on the status of m | Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ DTW

I have mixed experiences with this franchise. Sometimes the staff is really good and on point. But many times they are a mess. Apparently there was a recent’ house cleaning’ and many employees are no longer there. Hopefully this will be a positive change. What this franchise is missing is a GM who is actively overseeing the employee | Read Full Review

5/3/2026 12:00:00 AM | Google

★★★★★ Klare Harris (Klare Harris)

I love Onion Creek VW. They’re always extremely polite and the service is quick! They also call and or text you every step of the way to keep you informed about your vehicle’s status. 10/10 | Read Full Review

5/1/2026 12:00:00 AM | Google

★★★★★ Chassity Black

This was the best experience I have had at a car dealership. Bonita is AMAZING and she made sure that we got what we were asking for! She was absolutely wonderful and put us in a brand new 2026 and stayed within the budget we wanted! Thank you so much for your patience and hard work!!!! | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Sean Forgatch

Worst car dealership I've ever dealt with. Took them 3 weeks to send payoff, then it wasn't even for the full amount. They dont check their emails either, takes them a week to reply.. aweful. | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Julie

This place is trash .. the not only pressure me to put by one of there car by refusing to give back my deposit in which I offered to put down, threatening to keep half my money forcing me to proceed with the purchase of a 2014 Jetta for 20,000. The financing crew are a bunch of jerks .. if you’ve ever heard a horror story about car | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Justin Douglas

I’ve twice brought my 2023 id.4 in for an issue where water is entering the vehicle and pooling at the drivers feet. The first time I took it in I was charged the $200 diagnostic fee and told that I must have spilled something and to “air it out on a hot day”. The second time I brought it in they had it for 2 weeks and I was told wa | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Sandy Lantz

It was a rough visit at OCV today. I understand every business can have an off day, but this was the second in a row where I left disappointed for a simple oil change not only with customer service but with service a well. Being told "we have a lot of new people", two visits in a row just doesn't cut it. I've been a big supporter s | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ Kristin Shaw

Daniel was kind, honest, and knowledgeable. Great service today! | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ D. A.

Great smooth, buying experience! Thanks OCVW! | Read Full Review

4/27/2026 12:00:00 AM | Google

★★★★★ Sawyer

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4/27/2026 12:00:00 AM | Google

★★★★★ Micah Kasdan

Onion Creek was a win all around. I’ve never had a cleaner, faster, fairer car purchase. My sales rep, Christian, is what we should all want. He sold the value of VW, the dealership and his integrity but never tried to force cliché dealer games on me. I know his job can be difficult and adversarial. He never made that my problem. Th | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Hadibi G

I have purchased three cars so far from VW Onion Creek. Regarding my last car—a new 2025 model bought five months ago—I have had issues, and while the factory warranty covers the repairs, the part will take a few weeks to arrive, and they did not provide a rental car. Based on my experience with other dealers who offered me a loaner, | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Vito Marcantonio

Every time I try to call to get parts They're rude they act like they can't hear you.bur if you cuss they hear you loud and clear they have terrible service | Read Full Review

4/22/2026 12:00:00 AM | Google

★★★★★ Scott Jones

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4/21/2026 12:00:00 AM | Google

★★★★★ Rachel Schwartz

Sara was so sweet and communicative! They serviced my car and got me out of there at the time expected. 4 stars just because selfishly I wish getting my car serviced at the dealership wasn’t so expensive, and it would amazing if they had the shuttle on Saturdays or more comfortable seating/ lounge areas for those couple hour long wa | Read Full Review

4/19/2026 12:00:00 AM | Google

★★★★★ Andrew Marder

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4/18/2026 12:00:00 AM | Google

★★★★★ Joseph Bishaw

Christian Juarez got the exact vehicle I was looking for. He was professional and knowledgeable about the buying process. The financial department got the very best deal that was available for me. This is our families 4th purchase thru Onion Creek Volkswagen. They are the very best in the Austin area. | Read Full Review

4/18/2026 12:00:00 AM | Google

★★★★★ Deer Run

I don’t usually leave reviews, but this situation deserves to be shared. I took my 2015 VW Jetta to the Volkswagen dealership in Longview, Texas for a turbo replacement. I paid around $5,000 for the repair. After getting my car back, the turbo they installed failed in just 211 miles, which ended up destroying the engine. From there, | Read Full Review

4/18/2026 12:00:00 AM | Google

★★★★★ Cynthia

Everyone was super helpful over the phone and the service rep I worked with Anna got us in and helped replace our tire same day with the road protection coverage. The shuttle was very clean and nice, I was almost convinced to get the van! | Read Full Review

4/16/2026 12:00:00 AM | Google

★★★★★ Ramon Arizpe jr

Great promptly service and wonderful advisor Sara. | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Jose Tejada

We had an excellent experience at Onion creek Volkswagen. Christian Juarez helped us purchase our first Taos and the entire process was smooth and professional. Christian was honest, knowledgeable, and very helpful. Made sure everything was handled correctly. My Guy | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Jerel Smith

I recently purchased a brand-new vehicle and have unfortunately experienced multiple issues since taking delivery. The push-to-start feature has not been functioning properly, the display screen intermittently goes black, and the mobile app connectivity has been unreliable. Given that the vehicle was new at the time of purchase, thes | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Christopher Gunderson

Joseph is a star ??, and got me outta there ahead of schedule. Thanks again. Bought my VW there, never gone anywhere else since. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Amr Mostafa

Joseph was extremely helpful & courteous. Walking me through every step of the way and making sure I’m taken care of! | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Becky Anguiano

I always, always continue to get great service from Onion Creek Volkswagen dealership. | Read Full Review

4/13/2026 12:00:00 AM | Google

★★★★★ Chris Schroeder

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4/11/2026 12:00:00 AM | Google

★★★★★ Kati Monier

My man Alan and Phil, were beyond welcoming, accommodating, and went to the limit to get my Atlas in my price range. This is my 5th VW. I love them, but Alan for sure made buying this car fun, not annoying. Go see him! | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ lydia perez

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4/11/2026 12:00:00 AM | Google

★★★★★ lindsay utterback

Had a wonderful experience. The two Oscar's were lovely and so kind. Oscar the sales representative and Oscar the financial representative. Two thumbs up. Really recommend this dealship. Thank you! Our 16 year old daughter is going to love her new Tiguan. | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Jose Castillo

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4/11/2026 12:00:00 AM | Google

★★★★★ Alfonso Estrada

I got a used car. Excellent service and attention from the staff, but the process at the end was exhausting, very long and slow and they charge a lot for additional interior/exterior/windshield protection which are not worth the price and no option to not get it, they also try to push hard on additional warranty packages that will ad | Read Full Review

4/11/2026 12:00:00 AM | Google

★★★★★ Rick Jones

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4/8/2026 12:00:00 AM | Google

★★★★★ Gabrielle Sanders

Sara was so amazing. This was my second time coming here and she made the process so much easier. | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ Quinn Carlson

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4/8/2026 12:00:00 AM | Google

★★★★★ MARY BURGSTRUM

Onion creel VW has had my car for 9 days for a repair that takes 4 hours and the parts were in stock. On day 9 it's ready but they won't give me my car today because there negotiating with Geico. But if I want to pay myself I can have my car today. First 7 days no phone calls no text from my service rep. | Read Full Review

4/8/2026 12:00:00 AM | Google

★★★★★ Leonela Hernandez

went it for an oil change and ended up getting my brakes replaced as well but i’m fine with it. they have payment options which i thought was really helpful. daniel did great checking up on me as i waited, the coffee was good and the rest of the staff i interacted with were really friendly. 5/5 for sure! | Read Full Review

4/7/2026 12:00:00 AM | Google

★★★★★ Karla Quintana

Enjoyed my experience at this dealer. Joseph was amazing and Thomas was a great sales manager too. Would recommend!! | Read Full Review

4/6/2026 12:00:00 AM | Google

★★★★★ Mark Drasar

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4/5/2026 12:00:00 AM | Google

★★★★★ Joanna Chambers

Very easy stress free experience, Christian was are Salas guy he followed through with honesty and integrity witch says a whole lot these days and I Love Love my new Volkswagen ?? | Read Full Review

4/5/2026 12:00:00 AM | Google

★★★★★ Ralph Shires

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4/3/2026 12:00:00 AM | Google

★★★★★ Gina Dell Uomo

Great Dealership. From Sales to Service the entire team here is top notch. | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ David Rodriguez

Just got a new 2024 Tiguan from Phil and Christian real smooth process and they were friendly and helpful the whole time didn’t make me feel like I was pressured to do anything just nice genuine people! | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Jessie Durand

I purchased a 2020 Volkswagen Tiguan from Onion Creek VW in November 2025. Within two months and fewer than 1,000 miles of ownership, the vehicle experienced a complete and catastrophic electrical failure. What followed has been one of the worst customer experiences of my life. The problems started immediately after purchase. When I | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Jonathan Sikora

Glad I no longer own a VW in the area | Read Full Review

4/3/2026 12:00:00 AM | Google

★★★★★ Bonita Allen

Great place to buy a new vehicle, salesperson was on point and finance works miracles! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Abby Pilgreen-Sicignano

Stephanie and Joseph are always so welcoming and informative! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Adrian Robledo

I really like Volkswagen overall and haven’t experienced any major issues. However, the communication at this particular dealership has been disappointing. I understand that unexpected situations can come up, but being left without updates on my vehicle is frustrating. My calls are often transferred and end up in a general directory, | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Jesus Guillermo Acosta Corral

Estuvo muy bien | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Christopher Wredberg

Staff was incredibly courteous and accommodating. Service performed quickly even with approved additional recommended service. Definitely recommend. | Read Full Review

3/28/2026 12:00:00 AM | Google

★★★★★ Sead Suskic

Sara is a great specialist and made the visit as smooth as possible. | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ NIc Han

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3/27/2026 12:00:00 AM | Google

★★★★★ Josh Willie

Absolute worst dealership I have been to by far in terms of service and meeting the standard. I had an appointment booked for my VW GTI- second time in 6 months after issues persisted- The lady checking me in stated that my car sounded perfect and it should be good. LOL why would I be here then. Anyways they are poor at communicating | Read Full Review

3/27/2026 12:00:00 AM | Google

★★★★★ Gerald Briggs

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3/26/2026 12:00:00 AM | Google

★★★★★ Jenny Ruede

I love onion creek vw, this is my 6th vw, all the staff is over and beyond keep all the great work ocvw??Customer for life | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Gloria Ugalde

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3/26/2026 12:00:00 AM | Google

★★★★★ Christine Carlson

They did the items we asked for Replaced some things we maybe didn’t really need Very disappointed they could not resolve all of the dashboard lights and said I will need to return another day for that. | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ xian

After five years of placing my trust in Volkswagen, the new car I purchased here this year has caused me to completely lose faith in both this dealership and the brand itself. The quality of their maintenance services—combined with their deceptive sales tactics—has finally compelled me to bid farewell to Volkswagen once and for all. | Read Full Review

3/26/2026 12:00:00 AM | Google

★★★★★ Scott Miller

The work that they did on my car was exceptional like always. The only reason I deducted a star was they didn’t wash my car when my invoice says they did. There was some grease on my armrest and some dirt/grease on my driver‘s side floorboard but the best thing was they gave me a $200 credit for friends and family , which was unexpec | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ HAZEL CUEVAS

Customer service was great, sales people were very helpful and friendly but it took a long time for the financing person to go through the process. He didn’t try hard enough to help me get a low interest rate despite my almost perfect credit score. | Read Full Review

3/24/2026 12:00:00 AM | Google

★★★★★ Christopher Reza

Les doy 5 estrellas por el buen trato y la amabilidad con la que me atendieron ( Alan, Vanessa y Diego) ;por siempre buscar la manera de ayudar al cliente para conseguir el auto que uno busca y necesita | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Hannah Torres

My boyfriend and I recently had the pleasure of working with Joseph at Onion Creek Volkswagen to purchase a 2025 Volkswagen Tiguan. We were so well taken care of throughout the entire process! Joseph was quick to respond, knowledgable and kind. We were able to get exactly what we wanted quickly and for a price that works for our budg | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Gabriel K

I scheduled an appointment a few days in advance to see a 2020 Tiguan and even confirmed it the same morning. I drove about an hour to the dealership expecting a smooth and professional experience. When I arrived, the salesperson I had the appointment with was unavailable, and I was handed off to another associate who had little to | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Jonetta Carter

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3/21/2026 12:00:00 AM | Google

★★★★★ Nobu Niarchos

The staff were nice and the system was cool. I liked that I could see the status of my car. The issue is that they told me that my car is ready for pickup, but they NEVER specified that it can only be picked up during service hours. Literally all the text said was “your car is ready for pick up.” Well, I drove down and wasted an hou | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Karina Castillo

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3/21/2026 12:00:00 AM | Google

★★★★★ Antonio Herrera

Wouldn’t recommend this dealership to my worst enemy. Worst car buying experience in my life. Management and sales people are clueless and rude, me and my wife ended up walking out and buying a car at the Vanguard Austin VW instead. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Lauren Kurtz

Great service center ! Communicative , and Stephanie was very help and lovely to work with | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Mariana Chavez

I’ve been a VW customer for years and experiences like the one today are the ones that keep me coming back. Came in to get service on my car. Ana was awesome, she’s either new or I just hadn’t seen her before but she has great customer service! They had like 3 other cars in before mine but they were fast and took care of us real quic | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Ariana Longoria

Ghosted me after I told them what day I was able to come in then asked if the car sold since I got a notification from carfax that it did and still no answer. Guess they don’t want to try and send over other cars to see if I’m interested in them or work with me. | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Tania De Leon

No good service at all then can help can never give a good answer and they’re I do not recommend to buy any vehicles from this place | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Barbara Zeigler

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3/16/2026 12:00:00 AM | Google

★★★★★ Beth Nielsen

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3/16/2026 12:00:00 AM | Google

★★★★★ Shelley Floyd

Sarah in service is great to work with and very communicative. Thank you! | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Dave Connell

Elise and Gavin are the bees knees | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Portia Gottschall

Untrustworthy with zero integrity. They will tell you lies, waste your time, and bait and switch you. Don’t bother shopping here. Almost anywhere else is better. | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Joseph Veth

Stephanie was a great help navigating my warranty and getting my wheel and tire replaced with it! | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Peter Lew

It was great doing business with Joseph on the sales team. As a first time car purchaser and a somewhat rusty driver, I felt comfortable and unrushed going on the test drive and also inspecting the vehicle. He was very knowledgeable about the vehicle and throughout the process. We were able to settle on a price that I came in believ | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ Erin Morper

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3/11/2026 12:00:00 AM | Google

★★★★★ Shanika Cornelius

What an AMAZING experience! After unfortunately having a bad experience with another Volkswagen dealership, Brandon completely turned things around for us. He truly listened to what we needed, made sure we were taken care of, and never made us feel pressured. I was so excited to find out that I was actually Brandon’s first sale at th | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Houston Fuentes

Brandon was an amazing associate to work with I highly recommend going to him for any and all questions or concerns when shopping at OVC | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Luis Eduardo Puente Luna

Thank you. | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Karl Haas

Thanks for doing an effecient job with the maintenance of my Beetle. Quick, easy appointnent. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ George Reyes

Liked all the comps. | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Macey Kay

Ana was very helpful and did a wonderful job at following up with me throughout the stressful process of not having my car while being serviced. Would definitely recommend if you're able to work with her! | Read Full Review

3/6/2026 12:00:00 AM | Google

★★★★★ Ismael Peña

Came in looking for a pre owned Toyota 4Runner that was in stock. Brandon the sales man took me in and made the experience comfortable and easy to where it wasn’t stressful on deciding to buy the car. I am very happy with my 4Runner. If there’s another car in the lot I’m interested in I would definitely ask for Brandon again to seal | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Rebecca Ochoa

Stephanie was friendly and courteous. I got an oil change and they check everything else, which I appreciate. Also got a free car wash. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Esley Marie Anthony

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3/5/2026 12:00:00 AM | Google

★★★★★ John Shelor

Horrible slow customer service. No chance in hell of getting loaner. Atlas has 50K miles and been in for 6 warranty fixes. I wouldn’t recommend this car to an enemy! | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Hayden Johnson

Poor Follow-Up After Damaging My Car On 12/4/25, I brought my Volkswagen Jetta into Onion Creek Volkswagen because of a check engine light. They addressed a warranty issue and replaced the brake pads. The total cost of the visit was $878.10. On 12/5/25, I picked up my car. That evening while getting gas, I noticed that the gas cap | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Angie Thomas

I’m extremely disappointed with the lack of communication and customer service. I have been calling repeatedly for weeks trying to get information about a service that I already paid for, and no one has been able to help me. Each time I call, I’m transferred through multiple people and departments with no resolution. I was told that | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Sean Underdue

Disappointed with the amount of time it takes for a technician to actually see and diagnose the vehicle. My vehicle was dropped off Monday. A service tech did not see it until Wednesday, but didn’t actually update notes until Thursday and then we received a call on Friday. | Read Full Review

3/3/2026 12:00:00 AM | Google

★★★★★ adely Olvera

Muy buen servicio ! Que si lo recomiendo si ??si eso personal es muy amable los servicios son excelentes y el Sr Oscar sin palabras un excelente servicio y vendedor mis respetos. Y muy agradecida por todo su apoyo | Read Full Review

3/1/2026 12:00:00 AM | Google

★★★★★ C W

I recently purchased a vehicle from Onion Creek Volkswagen dealership and had the pleasure of working with Phil. From start to finish, my experience was top-notch. Phil was very professional and incredibly respectful of my time and preferences throughout the entire process. Phil made the experience all about the customer. He was know | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Vangie Reilly

People check everything when they say they are servicing your vehicles.. Do it with them before you leave the car lot. | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Tim Adeleye

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2/26/2026 12:00:00 AM | Google

★★★★★ Andria Detaille

After speaking with two other dealerships in the Austin area, my salesperson Thomas, was not only the one who was able to work with me to get the best deal, but he was the most courteous, sincere and non-pushy salesperson I’ve ever dealt with during a car buying experience. We did most of the deal over text and he was extremely respo | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ jose chavez

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2/26/2026 12:00:00 AM | Google

★★★★★ John Shelor

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2/26/2026 12:00:00 AM | Google

★★★★★ Melinda Parish-Miller

Sara made my experience seamless. She answered my calls and kept me informed about the repairs, and when problems with picking up my car came up, she was understanding and made a difficult process simple. The mechanics obviously did their jobs, but I didn’t speak with them. Sara is an excellent spokesperson for Onion Creek VW. | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Laura Anne Thiele

Such a wonderful car buying experience! I recommend working with Oscar | Read Full Review

2/25/2026 12:00:00 AM | Google

★★★★★ Emmett Irby

Efficient as always and great service! Great personal providing the service! | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Shelby Hruska

Such a good experience from the second I walked through the door! Thomas was great and so helpful, would recommend for sure. Good vibes good energy good music too. A+ | Read Full Review

2/24/2026 12:00:00 AM | Google

★★★★★ Rob Bigsby

I brought in our 2015 Passat TDI to have them diagnose an error message that was appearing intermittently on the dashboard. I was told the service department was running 2-3 days late but they hoped to get to it by Friday- 3 days later. Thursday afternoon I got a call telling me not only had they looked at it, they had discovered | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Clara Spann

I'm leaving you a 1 star review for sending actual garbage through the mail as advertising. I'm not sure what about adding more plastic nonsense to landfills would make me purchase a car from anyone | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Mark Berg

This dealership is the best. Our salesperson, is the funniest, most informative, and most professional salesperson ever! Thanks so much Phil!! | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Susanne Thau

Stephanie is super attentive and provides the best service. | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Belinda Pena

Always a pleasant experience | Read Full Review

2/22/2026 12:00:00 AM | Google

★★★★★ Lance Lavigne

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2/21/2026 12:00:00 AM | Google

★★★★★ Adriana Perkins

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2/21/2026 12:00:00 AM | Google

★★★★★ Ross Lewis

Excellent from start to finish | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Sandi Rivera

Great service and communication.Sara was extremely professional. | Read Full Review

2/17/2026 12:00:00 AM | Google

★★★★★ Eric Rodriguez

I've been coming here for years and usually have a good experience. The few less than good experiences have always been resolved with time and patience. My latest experience here was excellent! My service advisor was Sara and she does an exceptional job of listening to the issue, setting expectations, and providing timely updates. I | Read Full Review

2/14/2026 12:00:00 AM | Google

★★★★★ Dayne Rodriguez

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2/14/2026 12:00:00 AM | Google

★★★★★ J. Fermin Valdes

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2/14/2026 12:00:00 AM | Google

★★★★★ Ray Hassen

VERY UNHAPPY If I could give them a zero rating I would. Do not buy from these people. They do not keep their promises and falsely inform you about their services. We live about 36 miles from Onion Creek VW. That trip through rush hour traffic takes us about 1 hr. We bought an auto there and then purchased an extended warranty fr | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Jessica Lyon

Oscar in sales is a great guy. I had a great experience with him at VW in South Austin. Thank you for helping me ?? | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Allison Kittel

Everyone was extremely friendly and professional from beginning to end. Highly recommend. | Read Full Review

2/9/2026 12:00:00 AM | Google

★★★★★ Nick Luna

Fast and friendly | Read Full Review

2/9/2026 12:00:00 AM | Google

★★★★★ Jason Vogen

Had a super easy time making a deal. My new car was priced right, and they were more than fair with my trade. Daniel made the paperwork easy, and Andrii in the finance dept made sure I understood what I was getting into. The whole staff was friendly and helpful. | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ Nicole Cutrone

Had a great experience with Joseph upgrading to an Atlas. This is my 4th Volkswagen and my favorite sales person so far! | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ Brenda Guillen

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2/7/2026 12:00:00 AM | Google

★★★★★ Craig Pauler

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2/7/2026 12:00:00 AM | Google

★★★★★ Hans J

Joseph was great to work with - knowledgeable and attentive, willing to discuss both pros and cons to the options I was considering, friendly and professional. And the Volkswagen ID.Buzz I drove home with on Monday was perfectly detailed and nothing short of superb! If you want to buy a car here, especially with Joseph, you are going | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ julio silva

READ BEFORE YOU PURCHASE CASH CAR. CHECK EVERYTHING. THE ENGINE, GET REPORTS OF WHEN REPAIRS WERE DONE, HAVE SOMEONE PROFESSIONAL INSPECT IT. IT IS WORTH IT. Bc It cost me close to $2500 in repairs right after I got the car. ASK FOR A WARRANTY or a 30 DAY TRIAL since mine gave up in about 3 weeks. Don't do the mistakes I did. I tak | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ Shiver

I brought my vehicle to this Volkswagen dealership for a diagnostic inspection. After declining the repairs due to cost, I picked up my car and drove it to another shop. Shortly after leaving, my vehicle began leaking oil heavily and running poorly. The second mechanic inspected the car and found that the timing chain tensioner cove | Read Full Review

2/7/2026 12:00:00 AM | Google

★★★★★ joanna villarreal

They never disappoint | Read Full Review

2/3/2026 12:00:00 AM | Google

★★★★★ Mike

Just leased a 2026 Tiguan from OCVW --- couldn't be happier with the overall process. The highlight of working with OCVW was working Phil Welch. Phil is one of the nicest guys you'll ever meet. It was truly a PLEASURE to work with him. If you're in the market for a new or used car, call Phil -- he will take care of you!! | Read Full Review

2/2/2026 12:00:00 AM | Google

★★★★★ Lyndon Walker

Great service advisor. Excellent technicians. I'm pleased | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ Tyler Hoff

RUN AWAY AND DO NOT GO HERE!!!! If Hell opened a dealership, this would be the place. If you want to own a nightmare vehicle and then have a repair shop that not only makes the car worse but also damages your car, be sure to buy your car here. I've had the pleasure of buying a brand new VW here, to have it sit at their shop for over | Read Full Review

1/31/2026 12:00:00 AM | Google

★★★★★ Jessie Durand

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1/31/2026 12:00:00 AM | Google

★★★★★ Melissa Sanchez

Phil was an amazing car salesman. He worked with us and made sure we got the car we wanted and he was so polite He's the best. | Read Full Review