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Payne Mission Volkswagen

★★★★★(88)read reviews

2003 E Interstate Highway 2, Mission, TX 78572

(956) 271-0761 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 8:00 AM - 4:30 PMSun: Closed

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Customer Reviews

★★★★★ Joselyn Cantu
Es pésimo el servicio para algun cambio de aceite o garantías siempre es decepcionante Lastima que la marca de autos y sus vendedores tengan buena atención si al momento de que llevas el vehículo a algún servicio es pésimo Deberían poner atención en esto realmente no es la primera vez que muestro quejas y siguen sin hacer lo que se | Read Full Review
9/1/2026 12:00:00 AM | Google
★★★★★ Dariela Cantu
Excellent costumer service and promotions!! Thank you Mr. Jesus Rodriguez for your help on the purchase of my VW Atlas Cross Sport . | Read Full Review
8/31/2026 12:00:00 AM | Google
★★★★★ moises martinez
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8/31/2026 12:00:00 AM | Google
★★★★★ Cesar Puesan
I purchased a used 2023 Ford Explorer XLT from Payne Mission Volkswagen. The CARFAX showed that the dealership reported an oil and filter change and wiper replacements had been completed before the sale. Shortly after taking possession, the oil-life monitor was still at 73%. The front and rear wipers had not been replaced, the rear | Read Full Review
8/27/2026 12:00:00 AM | Google
★★★★★ Mr. Cellophane
Absolutely horrible dealership. We leased our vehicle here about three years ago. It needed to get serviced multiple times throughout the lease. I don't hold that against the dealership (that's a manufacturer issue). What I do have an issue with is how poorly the service department is managed. I was on the waitlist for a loaner. I h | Read Full Review
8/26/2026 12:00:00 AM | Google
★★★★★ Raul Salinas
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8/24/2026 12:00:00 AM | Google
★★★★★ DM Witman
This was by far the best dealer experience ever. Ben Flores was exactly who I needed to help me find my next car. He was friendly, patient, kind, and had a good sense of humor. I test drove several cars to find the right fit for my driving and comfort. The finance team was also great–they worked with me to find the right situation fo | Read Full Review
8/23/2026 12:00:00 AM | Google
★★★★★ Daniella Becerra
The customer service was amazing ! Everyone is so attentive & make the experience very personal. I'm so happy to be a part of the Payne family with my new vehicle ! | Read Full Review
8/21/2026 12:00:00 AM | Google
★★★★★ William Johnston
Requested test drive of 2024 VW Atlas on 8/19/2026. Website shows a total of 30 (thirty) 2024 & 2025 Atlases in their inventory, all with discounts, due to being out of model year. Received text and return phone call from dealership verifying the appointment. Drove to dealership (about a 45 minute drive, each way). Upon arrival, | Read Full Review
8/20/2026 12:00:00 AM | Google
★★★★★ Nikki Nicole (Nikkirra)
My experience with Payne Mission Volkswagen has been unacceptable from beginning to end. My 2025 Volkswagen Atlas was brought to this location after the transmission failed, leaving me stranded on the highway with my family of five. The transmission had to be completely replaced under warranty on a vehicle barely over a year old. T | Read Full Review
8/14/2026 12:00:00 AM | Google
★★★★★ Jose Rodriguez
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8/5/2026 12:00:00 AM | Google
★★★★★ Alexa Rice
Had great service with Ben Flores. He helped me pick out the right car for my family and I. Walked us through ever step and made it such an easy process. He made sure to take the time to understand exactly what we were looking for and he provided just that. Very happy and would recommend anyone looking for a vehicle to reach out to B | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Tania Salinas
Great fast and easy process! | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Francisco Falsone
Excelente servicio . Muy profesionales y con buena variedad en su inventario | Read Full Review
7/29/2026 12:00:00 AM | Google
★★★★★ Marco Murillo
Felipe the salesman and Genaro the manager did an awesome job help us. The service was excellent. We are really enjoying our new Volkswagens.. | Read Full Review
7/21/2026 12:00:00 AM | Google
★★★★★ Erica Gaona
I had an amazing experience purchasing my 2026 Volkswagen Tiguan, and I can't thank Ben Flores enough for everything he did for me. From the moment I walked in, Ben was professional, knowledgeable, patient, and genuinely cared about helping me find the perfect vehicle. He went above and beyond to make the entire process smooth and s | Read Full Review
7/21/2026 12:00:00 AM | Google
★★★★★ Marina Chavez
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7/20/2026 12:00:00 AM | Google
★★★★★ Magda Lopez
Great service | Read Full Review
7/13/2026 12:00:00 AM | Google
★★★★★ Fidel Rodriguez
The service department is horrible. Took in our atlas for diagnostics and Eddie couldn't answer any questions. His response was oh it needs maintenance. Thats exactly why we took it in. When I asked specifically what kind of maintenance it needed he couldn't answer the question. He was charging us for additional supplies and when ask | Read Full Review
7/11/2026 12:00:00 AM | Google
★★★★★ Angel Hernandez
Eli was very helpful in finding me a new vehicle, left very satisfied with my Jetta! Would highly recommend him and Payne VW if you're looking for a new vehicle. | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Dora Cedillo
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7/9/2026 12:00:00 AM | Google
★★★★★ Arturo Infante
I had one of the worst service experiences at the VW Mission service department. I scheduled a 10:00 AM appointment on Thursday, but when I arrived, I was told I didn't have an appointment. Even so, I left my vehicle for diagnosis. They initially diagnosed the problem and ordered a part, but it turned out that wasn't even the issue | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Andres Gomez
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7/6/2026 12:00:00 AM | Google
★★★★★ Hilda Rodriguez
I have had nothing but problems with this dealership's service department since purchasing my vehicle in 2022. My A/C has failed repeatedly every 7–8 months. Each time, I bring it in, they claim it's fixed, and then just months later the exact same issue returns. After years of going back and forth, I still don't have a permanent sol | Read Full Review
7/6/2026 12:00:00 AM | Google
★★★★★ Abygail Yzaguirre
Great service! I am in awe of my new vehicle! Ben, was great! Very helpful finding my first new vehicle! | Read Full Review
6/23/2026 12:00:00 AM | Google
★★★★★ Susana Macias
Excellent service from the beginning to the end. Recommend 100%. | Read Full Review
6/16/2026 12:00:00 AM | Google
★★★★★ Alyssa Ferrarone
I recently moved to McAllen, I have a Taos I'd gotten from another dealership and I wasn't given a license plate mount. Monica and Jamie went above and beyond to help me out and made sure the front license plate got on! Very kind and very helpful! | Read Full Review
6/9/2026 12:00:00 AM | Google
★★★★★ Apryl Howard
I take my VW Atlas Cross Sport here for routine service. While I recently had a concern regarding a repair, management took the time to listen, investigate, and address the situation professionally. They showed me exactly what had failed and answered my questions instead of simply asking me to accept the diagnosis. That level of inte | Read Full Review
6/9/2026 12:00:00 AM | Google
★★★★★ Rudy Saenz (CP7014)
The best service in RGV. Ben Flores took really good care of us. | Read Full Review
5/30/2026 12:00:00 AM | Google
★★★★★ Cleo Rodriguez
Chris Montemayor the sales person was excellent | Read Full Review
5/24/2026 12:00:00 AM | Google
★★★★★ Juan Castillo
Shout out Ben Flores an outstanding salesman show alot of professionalism and outstanding customer service all the staff was very nice and courteous. Ben made my wife and I the buying experiences very pleasant. Will definitely recommend he to family and friends. Wishing you Ben continue success. | Read Full Review
5/17/2026 12:00:00 AM | Google
★★★★★ Do Better
Was shopping at a local business and Betty from your service dept, wearing her Payne uniform shirt ,was yelling at a guy who was working alone in a dept because she had to load something in her truck. I offered to help her but she refused because she was more focused on being rude and yelling at people instead of being a human and be | Read Full Review
5/12/2026 12:00:00 AM | Google
★★★★★ jose Z 1
My wife and I (Gus) recently visited Payne Mission Volkswagen while shopping for a newer vehicle. Initially, the experience was positive, and the first team members we worked Josh and Ben were transparent and helpful. We were shown a 2023 Volkswagen Atlas with warranties and add-ons included, and although it was slightly above our i | Read Full Review
5/9/2026 12:00:00 AM | Google
★★★★★ Jay M
From day one of my car buying experience it had been a absolute nightmare and i would honestly warn anyone from buying a car from here. We bought a car with hail damage and was promised it would be fixed back to brand new quality after the purchase. After waiting for three months and alot of back and forth between my sales person and | Read Full Review
5/4/2026 12:00:00 AM | Google
★★★★★ Marijose Calva
Miguel Muñoz is the best sales consultant, offering excellent deals. Highly recommended! | Read Full Review
4/30/2026 12:00:00 AM | Google
★★★★★ gregon55
Great excellent Service. | Read Full Review
4/23/2026 12:00:00 AM | Google
★★★★★ Ana Bel Barbee
I took my Atlas in March 16, 2026, for maintenance as well for them to repair my windshield, since I purchase the warranty for windshield repair or for them to replace it if needed. They told me they would get a callback within a couple of days. 2 weeks later no call, I called asked for Monica, gentlemen that answered said she was bu | Read Full Review
4/23/2026 12:00:00 AM | Google
★★★★★ Joselyn Cantu
Pésimo el servicio de las garantías y el cambio de aceite tardan demasiado y yo soy clienta de varios vehículos y parece que eso no importa y en gral no debería de importar, el cliente es el cliente | Read Full Review
4/17/2026 12:00:00 AM | Google
★★★★★ Blanca Fernandez
Took my atlas due to a faulty transmission pop up sign on dashboard, took it in without appt due to happening unexpectedly and been trying to get an answer and nothing! calls have been send to service dept and no answer they pass the ball on the phone and no one can give me an answer -.-! Really disappointed | Read Full Review
4/14/2026 12:00:00 AM | Google
★★★★★ Club De Risas
Thank you Monica from service and Roy technician for helping me with my vehicle very happy with the service | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ Arianna Flores
Gracias a Monica y jaime de servicio me ayudaron con mi camioneta muy amables. | Read Full Review
4/10/2026 12:00:00 AM | Google
★★★★★ David Martinez
Very helpful and get things done right away. We will buy from Payne again and again | Read Full Review
4/8/2026 12:00:00 AM | Google
★★★★★ Irene Ocana
| Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ AmberLynn Fitness
Superb SERVICE and expertise. I will continue to rely on Volkswagen for my TOP Auto BUYING needs. AmberLynn BRAND ?? | Read Full Review
4/2/2026 12:00:00 AM | Google
★★★★★ Alex Montemayor
Bad customer service Called asking for prices on services and to set up an appointment and they hung up on me called back no answer | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Claudia Rivera
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3/25/2026 12:00:00 AM | Google
★★★★★ Oscar C
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3/21/2026 12:00:00 AM | Google
★★★★★ Mattew Garza
Hi, I had a very disappointing and frustrating experience with your employee, Noe Correa. He completely ignored my questions about sales and pricing and showed a rude, dismissive, and unprofessional attitude the entire time. This is unacceptable behavior from someone representing your business. Customers should not have to deal with | Read Full Review
3/20/2026 12:00:00 AM | Google
★★★★★ Jennifer D
I went to the pre owned center at Payne in Mission off the freeway. Chris took my I.D and never gave it back to me. When i first noticed, i was still in the parking lot but i just thought id get it back the next day because I still had to do the paperwork. The very next day when i asked for it, he didnt have it anymore. I know he jus | Read Full Review
3/8/2026 12:00:00 AM | Google
★★★★★ Samuel Sanchez MAIN
Their customer service and telephone/answering service SUCKS!!! | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ k.m. O
Dissatisfied with the service department and auto technicians on how they handled the initial repair of '23 Tiguan; had to take my car back within 90 days with the same concern. Trusted my car would be fixed after a 72 hour diagnostic and warranty repair only to turn my car on and have the transmission light still flash on. Immediate | Read Full Review
3/6/2026 12:00:00 AM | Google
★★★★★ Joe Esquivel
Good so perfect beautiful beautiful amazing day | Read Full Review
2/22/2026 12:00:00 AM | Google
★★★★★ Dalia Garcia
Zero stars if I could. They include free oil changes for 2 years but for what when you have to either leave your car over night or wait for 2 plus hours for a job that takes 15 minutes to do. The sales department makes promises that are not true with the services department | Read Full Review
2/17/2026 12:00:00 AM | Google
★★★★★ Nicholas
Came here to buy a Jetta let’s just say I ended up buying a Corolla. Salesman look tired and lazy. He showed minimal effort or care to sell something. At one point he disappeared for like half an our and didn’t even let me know. I assumed he must have gone out to lunch. When I asked the “receptionist” where he could be she looked at | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Matt Mire
I always have a great experience at Payne Mission. | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ Carlos Flores
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1/21/2026 12:00:00 AM | Google
★★★★★ Gilberto Mendoza
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1/21/2026 12:00:00 AM | Google
★★★★★ Oscar Bustos
Excellent, fast approval after I struggle to get financing. Got me the payment I was looking fir and the amount of time to finance the vehicle. | Read Full Review
1/21/2026 12:00:00 AM | Google
★★★★★ Miguel Martinez
The service department was very professional, evaluated my vehicle until they felt it was safe to get back on the road! I showed up as a walk in and they still were able to help! These guys are amazing! | Read Full Review
1/19/2026 12:00:00 AM | Google
★★★★★ Jamey Moros
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1/18/2026 12:00:00 AM | Google
★★★★★ Yvonne Longoria
Tengo muchos años de comprar mis carros en Payne y siempre salgo feliz y convencida de que he hecho una excelente compra, además el trato de Eli nuestro vendedor es increíblemente amable, siempre tiene respuestas a nuestras preguntas, recomiendo grandemente a Payne!!!!!?? | Read Full Review
1/18/2026 12:00:00 AM | Google
★★★★★ Orlando G
I recently purchased a 2024 Volkswagen GTI from Payne Volkswagen in McAllen, and while most of the experience was excellent, there’s one issue I can’t overlook. First, the good: Ben Flores, my salesperson, was fantastic—friendly, efficient, professional, and never pushy. He made the process smooth and easy. Andres Galván in finance | Read Full Review
1/12/2026 12:00:00 AM | Google
★★★★★ Elizabeth Villarreal
Extremely disappointed. My car has been at this dealership for 4 months due to a paint peeling. Previously due to an oil leak and some other time for recalls all Within 2 months of purchase. I called for the follow up on paint and my car being there for 4 months , The manager told me I could pick up my car because it’s “drivable” an | Read Full Review
1/11/2026 12:00:00 AM | Google
★★★★★ Emily Nguy?n
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1/3/2026 12:00:00 AM | Google
★★★★★ Ricardo Rojas
Great team, great service, and an overall great experience. Highly recommend! — Superior Glass Solutions | Read Full Review
12/27/2025 12:00:00 AM | Google
★★★★★ Carlos Gonzalez
Service here is the absolute worst, today marks 100 days without my car previously this year it was 6 months, it sucks you can’t drive the car you pay for. | Read Full Review
12/23/2025 12:00:00 AM | Google
★★★★★ Jose Cantu
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12/23/2025 12:00:00 AM | Google
★★★★★ Jose Garza
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12/23/2025 12:00:00 AM | Google
★★★★★ Emmanuel De leon
To sell cars they are pretty good but for repairs and service are the worst. I just recently bought my wife brand new car from here, she noticed a weird noise turning the wheel, so she takes the car back within a week and their response was the noise was normal because it’s a “new” car and because it was setting for a long time in th | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Lori Cuellar
The employees in the service department were very helpful and courteous | Read Full Review
11/28/2025 12:00:00 AM | Google
★★★★★ Nathan Schlesner
Yeah Buddy | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Hai Duong
Excellent servic | Read Full Review
11/18/2025 12:00:00 AM | Google
★★★★★ Azucena Salinas
I purchased a 2025 Volkswagen Atlas brand-new (0 miles) from Payne, and with less than 8,000 miles, the console/screen has already failed. The service department has been unresponsive, and despite the vehicle being under warranty, I have been offered no rental or loaner, as they claim none are available. It has been extremely diffic | Read Full Review
11/17/2025 12:00:00 AM | Google
★★★★★ Kenneth Brennan
Friendly folkz... | Read Full Review
11/15/2025 12:00:00 AM | Google
★★★★★ Arnoldo Ramirez
Worse experience ever! It took over a year to get my vehicle in for recalls and for mechanical issues. We called and went in several times and everytime we did , the response was the same ," we dont have any loaner vehicles" we will give you a call when we do , you are next in line. That call never came. Mind you , I don't live in Mi | Read Full Review
11/15/2025 12:00:00 AM | Google
★★★★★ Lisa Cavazos
Was excited to get my Atlas, but service after the sale has been a nightmare. Never again. | Read Full Review
11/14/2025 12:00:00 AM | Google
★★★★★ JOE ALVARADO
John Battencourt the Manager and Sam salesman were great and received my wife and I with great respect and very attuned to our needs. | Read Full Review
11/11/2025 12:00:00 AM | Google
★★★★★ Javier Salinas
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11/7/2025 12:00:00 AM | Google
★★★★★ Genaro Alvarez III
Great customer service & help from both Monica and Juan. Thank you very much. | Read Full Review
11/6/2025 12:00:00 AM | Google
★★★★★ Isela Garza
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10/30/2025 12:00:00 AM | Google
★★★★★ Carmen Pompa
It's always a bad experience with this guys, (especially service)there isn't a single day you visit where things go well. It's always excuses, I guess once you close deal customers and good customer service is not a priority anymore. | Read Full Review
10/30/2025 12:00:00 AM | Google
★★★★★ Ana Estrada
Hello, my name is Ana Estrada, I just got my car back after a month in the shop, Mr Karol Gonzalez took my account, I don’t usually like to give out bad reviews, but I don’t like the way things where handled, from the very beginning, Mr Gonzales wouldn’t call me to give me up dates on my vehicle, he would tell me that it would be rea | Read Full Review
10/23/2025 12:00:00 AM | Google
★★★★★ Evelyn
Service Department, awful customer service.. do not recommend at all, Elena was extremely rude and unprofessional. They blame the customer for their poor performance and don’t even get me started on the wait time… hours for an oil change. | Read Full Review
10/15/2025 12:00:00 AM | Google
★★★★★ Olga Gurley
Very friendly staff. | Read Full Review
10/11/2025 12:00:00 AM | Google
★★★★★ Paulina Martinez
I had a very disappointing experience at Volkswagen Payne in Mission. The staff was not receptive and tried to overcharge me. They never provided me with an itemized quote of what they were going to do to the vehicle. Instead, they just gave me one inflated price for a specific repair and told me it was “the first of many things” the | Read Full Review
10/6/2025 12:00:00 AM | Google
★★★★★ Bernardo Bernal
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9/11/2025 12:00:00 AM | Google
★★★★★ Aissa cortes
The worst service ever! Extremely rude! Never answers the phone! The customer service and services we have gotten done on our vehicle always ends up worse!!! Unfortunately, I love VW just not the valley dealership. | Read Full Review
9/5/2025 12:00:00 AM | Google
★★★★★ Emily Nguy?n
The customer service was excellent. | Read Full Review
9/4/2025 12:00:00 AM | Google

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