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Payne Mission Volkswagen

★★★★★(126)read reviews

2003 E Interstate Highway 2, Mission, TX 78572

(956) 271-0761 Ask About Our Service Specials!

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Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 8:00 AM - 4:30 PMSun: Closed

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Customer Reviews

★★★★★ Bernardo Bernal
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9/11/2025 12:00:00 AM | Google
★★★★★ Aissa cortes
The worst service ever! Extremely rude! Never answers the phone! The customer service and services we have gotten done on our vehicle always ends up worse!!! Unfortunately, I love VW just not the valley dealership. | Read Full Review
9/5/2025 12:00:00 AM | Google
★★★★★ Emily Nguy?n
The customer service was excellent. | Read Full Review
9/4/2025 12:00:00 AM | Google
★★★★★ Edgar Flores
Exelente atención y la disponibilidad de ayudar al Cliente | Read Full Review
8/29/2025 12:00:00 AM | Google
★★★★★ Kacy Mora
My experience with Nathan at VW mission was phenomenal. Nathan was very patient and truly listened to what I wanted. I would 1,000% recommend him. He goes above and beyond to find you exactly what vehicle you’re looking for at the best price there is. No scams and no pressure just pure genuine desire to help! | Read Full Review
8/26/2025 12:00:00 AM | Google
★★★★★ don gonzales
My family and I needed a larger vehicle to accommodate our growing family. I made a phone call to see what vehicles in their inventory had a 3rd row and I was warmly greeted by Chris Montemayor over the phone. He informed me that they had several vehicles available both in used and new that had the captain chair seating that I was | Read Full Review
8/23/2025 12:00:00 AM | Google
★★★★★ Adalberto Gonzalez
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8/22/2025 12:00:00 AM | Google
★★★★★ Jorge Medina
Mr. Eddie at service department was very helpful and always kept me informed of my vehicles progress. | Read Full Review
8/21/2025 12:00:00 AM | Google
★★★★★ Clau Pulido
The 24-48 hour promised window of return wasnt honored. I almost went a week without my vehicle, just to be told the warranty didnt cover on a minor issue I've had for over 6 months. I'm still upset and honestly don't see the point in warranties. My vehicle was not even ready when I was told it would be. Just a waste of time and mone | Read Full Review
8/17/2025 12:00:00 AM | Google
★★★★★ Noelia Cuellar Martinez
I saw the car in photos on Thursday. 24 hours later, I drove away in my car. The staff was very friendly and helpful. They kept me posted when dealing with the bank. I was treated as a VIP. I highly recommend Payne Mission. | Read Full Review
8/11/2025 12:00:00 AM | Google
★★★★★ Belinda Torres
I’m enjoying my new ID.4 was very fast the purchase process. | Read Full Review
8/5/2025 12:00:00 AM | Google
★★★★★ Pedro Garcia
Great service, great people | Read Full Review
7/31/2025 12:00:00 AM | Google
★★★★★ Manuel Hetherly
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7/31/2025 12:00:00 AM | Google
★★★★★ Teresa Revesz
I am so GRATEFUL for BEN FLORES at PAYNE MISSION. This makes the SECOND car I've bought from him in 1.5 years. It is a GREAT BLESSING to buy from BEN FLORES. BEN is HONEST, THOUGHTFUL, CONSIDERATE, AND WANTS THE BEST FOR PAYNE & THE CUSTOMER. I remember him saying, "if you're going to pay for it, you better like it." BEN doesn't "pus | Read Full Review
7/30/2025 12:00:00 AM | Google
★★★★★ Areli Nacianceno
DO NOT COME HERE!!! Worst service. calls are never answered, super hard to get through them. I called left a message never received a call back mind yall I left my truck as an appt on a Friday it is Tuesday when it was supposed to be a one day thing not including the weekend which means I was supposed to have my truck back on Monday | Read Full Review
7/30/2025 12:00:00 AM | Google
★★★★★ Jose Bianchi
They have really bad service once you drive in nobody comes out to help you out they might lose every day a potential buyer | Read Full Review
7/28/2025 12:00:00 AM | Google
★★★★★ Martha Flores
Our experience with Payne Mission was excellent. All the staff and sales people were very nice and didn't give us any pressure on making our decision on our vehicle they helped us over the phone as I'm from out of town I want to thank everyone that was a part of the final sale. | Read Full Review
7/24/2025 12:00:00 AM | Google
★★★★★ Astrid Gonzalez
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7/24/2025 12:00:00 AM | Google
★★★★★ Mario Perez
Very thankful to Mr. Gonzalez and his team. I had an emergency repair and he took care of it right away. | Read Full Review
7/19/2025 12:00:00 AM | Google
★★★★★ Joe Hinojosa
The best place to purchase a vehicle. The sales staff are professional and make it easy for you to drive away in your new or preowned VW. | Read Full Review
7/14/2025 12:00:00 AM | Google
★★★★★ Leather Shop Tampico MX
Excelente atención Excelente servicio Excelente calidad de productos Excelente precio rápidos y muy confiable 100% recomendado | Read Full Review
7/14/2025 12:00:00 AM | Google
★★★★★ Tony Campos
Do not trust their service department. I just took my VW atlas to a 10 minute oil change and they showed me the oil filter has been the reused . I took it the VW dealer for the 1st 2 changes. This was the 3rd change. It was falling apart. Unless they use ver cheap made oil filters! | Read Full Review
7/10/2025 12:00:00 AM | Google
★★★★★ ALEJANDRA GUTIERREZ
Love it. | Read Full Review
7/5/2025 12:00:00 AM | Google
★★★★★ Melanie Rodriguez
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7/3/2025 12:00:00 AM | Google
★★★★★ Sergio Tamez
Excelente atención, y servicio, todo el personal es muy amables! Además las instalaciones siempre están impecables! Da mucho gusto visitarlos!!! | Read Full Review
7/3/2025 12:00:00 AM | Google
★★★★★ Miguel Martines
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7/3/2025 12:00:00 AM | Google
★★★★★ Evelyn Lopez
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7/1/2025 12:00:00 AM | Google
★★★★★ Martin Sanchez
Worst experience ever. Took car to repair an issue, paid 1,200 for repair. When I received my vehicle, it still had an issue. Took it back in. 2 weeks passed, and all i got was were working on it. Decided to take my vehicle out of there and actually fix it. Right before getting home, i got stranded. Took it a mechanic, turns out that | Read Full Review
7/1/2025 12:00:00 AM | Google
★★★★★ Adre Vivian
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6/28/2025 12:00:00 AM | Google
★★★★★ Brittany Trevino
I would like to thank Jay and everyone there at Payne mission who helped me out to get the vehicle I love . They truly showed me how much they value their customers and would for sure recommend others to go and myself in the future ! | Read Full Review
6/28/2025 12:00:00 AM | Google
★★★★★ T Rodriguez
Absolutely the worst service experience in my entire life. They literally play with your time and do not care how your life is affected by their indifference. When I get my car back I will sell it immediately so I will never have to deal with Payne VW service department again. This experience was beyond disappointing, it has actuall | Read Full Review
6/25/2025 12:00:00 AM | Google
★★★★★ Irma Garza
Ecstatic about my New vehicle! Miguel nd Charlie did a great job at getting me approved nd into a brand new 2025!! Very pleased nd looking forward to doing more business with this dealership! Thanks guys! | Read Full Review
6/21/2025 12:00:00 AM | Google
★★★★★ Jonathan Munguia
Absolutely amazing experience buying my first new car at PAYNE MISSION VW! Everyone I interacted with went above and beyond to make sure I drove off in the perfect vehicle for me and my big family. A huge thank you to Jay Martinez and Genaro De Anda for helping me find the right vehicle. Their professionalism, patience, and dedicat | Read Full Review
6/19/2025 12:00:00 AM | Google
★★★★★ Orlando G
I recently purchased a 2024 Volkswagen GTI from Payne Volkswagen in McAllen, and while most of the experience was excellent, there’s one issue I can’t overlook. First, the good: Ben Flores, my salesperson, was fantastic—friendly, efficient, professional, and never pushy. He made the process smooth and easy. Andres Galván in finance | Read Full Review
6/15/2025 12:00:00 AM | Google
★★★★★ Crystal
Excellence service 4th vehicle purchased with these guys un the last 4 years they go above and beyond to go out there way to give u the best prices and convience for you probabily be back in the near future to trade in other vehicles | Read Full Review
6/13/2025 12:00:00 AM | Google
★★★★★ Elma Chapa
I went in looking to trade in my Tiguan for something larger. I was so pleased with my service from start to finish! Thanks, JR, for making the process easy and painless. I love my Atlas! It is so spacious and such a smooth ride!! The moon roof is a bonus, and I love that, too! | Read Full Review
6/10/2025 12:00:00 AM | Google
★★★★★ Jorge Gonzalez Jr.
Second time that i take my vehicle in for the same problem. Concierge said that they would let me know if there was a problem after i showed him that multiple lights were on on dashboard. Front signal light is not working after they were told in 1st visit and 2nd visit to fix it. Three dashboard lights includi g check engine are stil | Read Full Review
6/9/2025 12:00:00 AM | Google
★★★★★ Gibran Morales
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6/7/2025 12:00:00 AM | Google
★★★★★ Juan Carlos Montelongo
I had a great experience at Payne VW!! The staff Mr Nathan was super helpful and friendly, they made sure I felt comfortable through the buying process . Very helpful! | Read Full Review
6/3/2025 12:00:00 AM | Google
★★★★★ J. Renard Leather
LITERALLY everything that Payne VW does IN-PERSON is phenomenal, and needs to be trained to other dealerships. The car I bought is exactly what I was looking for. However, it truly felt as if I was a non-issue after I dropped off my car for repairs. • They had my car for over a month. No updates for 29 days. Zero of my calls were eve | Read Full Review
6/1/2025 12:00:00 AM | Google
★★★★★ Maggie Solis
Best and amazing service. They helped me as many ways they could I would definitely go back | Read Full Review
5/30/2025 12:00:00 AM | Google
★★★★★ gisel martinez
Was able to negotiate with dealer effectively and were super helpful in making the trade in work for both parties involved. Would recommend for future buyers | Read Full Review
5/29/2025 12:00:00 AM | Google
★★★★★ Carlos Guardado
Terrible services,they don’t answer the phone my repair took 2 months and when I went to pick it up it still had the check engine light and still had another issue that for some reason they omitted until after insurance closed the claim. Don’t come here and don’t ask for elena she is terrible. | Read Full Review
5/28/2025 12:00:00 AM | Google
★★★★★ rolando martinez
great staff and service was prompy | Read Full Review
5/25/2025 12:00:00 AM | Google
★★★★★ Carlos Licea
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5/24/2025 12:00:00 AM | Google
★★★★★ Didier Hernandez
Miguel Muñoz was a excelente Car Sales Rep he was very thorough in explaining the different deals and offers between my interests in the new and used cars models I was interested in. He was very patient with me, convincing myself on the features of the vehicle I was looking for and I would hide and recommend Miguel Muñoz as The perso | Read Full Review
5/23/2025 12:00:00 AM | Google
★★★★★ Enrique Cantu
Purchased a Mitsubishi Mirage. Had a great experience dealing with Eli. He made the whole process very simple. | Read Full Review
5/22/2025 12:00:00 AM | Google
★★★★★ Theo Schefferlie
We had an excellent time purchasing our Atlas. | Read Full Review
5/14/2025 12:00:00 AM | Google
★★★★★ Emily Nguy?n
This place is very friendly, very nice friendly sales persons. I would definitely recommend this place. | Read Full Review
5/14/2025 12:00:00 AM | Google
★★★★★ Javier Martinez
Great experience on buying a new VW! Ben Flores is an excellent salesman who helped us through all the process! | Read Full Review
5/13/2025 12:00:00 AM | Google
★★★★★ Aaron Lopez
Ben Flores the Sales Rep very humble dude didn’t even feel like I was talking to a sales men he just made it happen ?? Very Loyal | Read Full Review
5/8/2025 12:00:00 AM | Google
★★★★★ Sylvia Rodriguez
Excellent service great salesman and also great service in finance. | Read Full Review
5/6/2025 12:00:00 AM | Google
★★★★★ Freddie Flores
Great service from start to finish | Read Full Review
5/4/2025 12:00:00 AM | Google
★★★★★ Suzy Ortiz
Had a lease, and I refinanced my car. Roland helped me with the whole process. Everything was smooth and easy. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ EG
A couple of months ago I took my passat in for 2 recalls (one being a steering wheel airbag) and I wanted them to check the clock spring as it showed every symptom of it going bad (it was also under warranty). Even after waiting months for my appointment they had my car for 2 days and only did the recalls. They could not program the | Read Full Review
4/27/2025 12:00:00 AM | Google
★★★★★ Joaquín Camarillo
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4/25/2025 12:00:00 AM | Google
★★★★★ Adriana Herrera
Excelente trato y me dieron hasta la última explicación de todas mis dudas sobre el auto que compre, me encantó todo el personal de buen humor, y super amables siempre....gracias Payne Mission Volkswagen. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Joe Trevino
I have taken my 2021 VW Atlas for service with Karlo, and have been satisfied with his service. | Read Full Review
4/25/2025 12:00:00 AM | Google
★★★★★ Luis Navarro
Nuestra segunda VW Atlas y nuevamente buscamos la ayuda de Ben Flores. Siempre súper amable y tratando de ofrecer la mejor experiencia de compra. Nos vemos en 3 años para la nueva Atlas ?? | Read Full Review
4/22/2025 12:00:00 AM | Google
★★★★★ J K
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4/19/2025 12:00:00 AM | Google
★★★★★ gianna lee
My mom doesn’t know how to write a google review lol but service was so amazing, his recognition needs to be appreciated. First I want to start off by saying how amazing Ben Flores is, not only as a salesman but also as a person. He helped my mom pick out a beautiful 2025 Jetta Volkswagen, with his patience and reassurance my mom lef | Read Full Review
4/19/2025 12:00:00 AM | Google
★★★★★ Johnny Hernandez
Was treated and attended very well. Great service and customer service all around. Salesman broke down every single thing to know about the vehicle. It seems like he knows his stuff. I highly recommend anyone looking for a car. Can be ASU v truck whatever to go by this location.. Ask for JR MARTINEZ. | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Isabel Garcia
Highly recommended,excellent service over all ,thanks to sales professional Mr.Manny Rincon and supervisor Genaro, the best | Read Full Review
4/16/2025 12:00:00 AM | Google
★★★★★ Nobutseriously
Hands down the worst dealership in Rio Grande! The cars constantly brake down. My car is under 30,000 miles and broke down twice! Getting anything done as far as repairs go, it's like pulling teeth! There is no honesty. Getting an appointment for a check engine light has a wait time of 30 to 45 days. They never have a loaner for cust | Read Full Review
4/14/2025 12:00:00 AM | Google
★★★★★ Hilario Gomez
We are incredibly happy with our 2022 VW Atlas! The entire process from start to finish was smooth and enjoyable. Our salesperson, JR Martinez, was knowledgeable, helpful, and never pressured us. He went above and beyond to ensure that we received precisely what we were seeking. We are immensely grateful for his invaluable assistance | Read Full Review
4/13/2025 12:00:00 AM | Google
★★★★★ Josue Sandoval
Worst customer service, Went to fix my diesel passat After spending 2,300 they didn't fix it, they couldn't figure out. Literally stealing and lying to my face. Names maria from service & Gm Freddie Flores | Read Full Review
4/12/2025 12:00:00 AM | Google
★★★★★ Maria Mares
Bad costumer service.. I left my vw atlas there for a diagnosis.. service rep (Stephanie) said she’d call us for an update but never called.. we called a week and a half later and she didn’t answer… called again today and main lobby receptionist didn’t seem to want to help and transferred me to (Stephanie) but again not answer.. call | Read Full Review
4/8/2025 12:00:00 AM | Google
★★★★★ Terry Johnston
Got my car in quick after a flood. Expect a call Monday to see if it's totaled or not. Thanks for your efforts to help a person from Minnesota out. Much appreciated. | Read Full Review
4/7/2025 12:00:00 AM | Google
★★★★★ Angelica Saenz
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4/5/2025 12:00:00 AM | Google
★★★★★ jerry palomares
Brought my wife’s atlas to the service department , eddie was super nice and attentive and made the process fast and easy and fixed | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ michael gonzalez
I went in there with really high hopes of getting a new car, but I was told one thing that the payments would be in the $300 range next thing they tell me it's going to be $700. My car got totaled and I told them that my check would be coming in for the car this week and that I would have roughly about 2,000 to give down. But even wi | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Nobutseriously
These cars are very unreliable. They will break down before 30k miles. Trying to get anything fixed on your car is like pulling teeth regardless of warranty! To make matters worse the technicians (not mechanics) are extremely unqualified to work on these cars. Most of the time when the check engine light comes on and you take it in, | Read Full Review
4/5/2025 12:00:00 AM | Google
★★★★★ Maria Alviso
My husband & I bought a Volkswagen vehicle. The best part of our purchase process was the customer service. It was fast, within the span of about 3-4 (actually a typical car purchase process). The dealer was so incredible because he always tried to find the best options for us, in terms of credit score & monthly payment options. The | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Hazel Portal
Eli was my salesman and helped me out, so I was able to take a new vehicle home. I will recommend my friends and family if they looking for a vehicle. The environment very welcoming and overall helpful. | Read Full Review
4/3/2025 12:00:00 AM | Google
★★★★★ Blanca Fernandez
Really nice sales man | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Maribel Lopez
Great staff and service, highly recommend it. | Read Full Review
4/2/2025 12:00:00 AM | Google
★★★★★ Vanessa Hernandez
I’ve been eyeing the Atlas Cross Sport for a while but wasn’t happy with the customer service and deals at other dealerships. Ben was very helpful and very knowledgeable about these cars. He always had a smile on his face and answered all my questions and concerns. Needless to say, we made the deal in less than an hour. This is great | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Gladys Lara
Took over a week to get my vehicle back, only the recall was fixed. My vehicle has a thunk, brakes are grinding, wipers go off, runs out of oil when we go out of town, and low coolant notification turns on and all they could tell me is that it was normal or that they didn’t find the issues. Very disappointed with the defects, I used | Read Full Review
4/1/2025 12:00:00 AM | Google
★★★★★ Priscilla Ibanez
Been dealing with them for years already gotten 5 vehicles with them…can never go wrong with the service they provide & customer service is always impeccable. Highly recommend Payne mission. | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Elias Montemayor
I had some recalls that needed to be done on my VW Beetle. And I just gotta say Stephanie and Elena from the service department are top-notch. They kept me updated and communicated with me on the status of my vehicle every step of the way. And they even made arrangements to have my vehicle ready sooner than expected due to the part a | Read Full Review
3/24/2025 12:00:00 AM | Google
★★★★★ Ron Martinez
Ben was very helpful, polite and very knowledgeable. He gave us a lot of tips and tricks about the vehicle we were purchasing. Him and the finance team were able to get us into a vehicle. Overall we had a great experience with him. We really recommend him as your salesman. | Read Full Review
3/23/2025 12:00:00 AM | Google
★★★★★ Brittney Holm
Great and easy | Read Full Review
3/23/2025 12:00:00 AM | Google
★★★★★ Orlando Cantu
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3/23/2025 12:00:00 AM | Google
★★★★★ Alex Castillo
If I could leave a 0 I would. Save your time and money and go to Brownsville much cleaner and more professional place. Service manager Jorge Gonzales makes false promises and also makes smart alek remarks, as he should be the most professional one there. Advisors also don’t tell you when work is done on your vehicle or ask, so be exp | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ Elvia Guzman
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3/16/2025 12:00:00 AM | Google
★★★★★ Christopher Reyna
Great experience from the sales person, Adolf Escalera, to the finance, Genaro De Anda, to the manager, Freddy Flores. Great customer service, attentive and working with me to my needs. Definitely go back in the future. | Read Full Review
3/16/2025 12:00:00 AM | Google
★★★★★ Amber Arriaga Salinas
Everyone was so kind and patient. I am very grateful to Rey, the salesman who assisted me. | Read Full Review
3/14/2025 12:00:00 AM | Google
★★★★★ vikas walia
5 stars to Elai Salazar, my sales rep, for making my new car buying smooth and quick. Its a good dealership and the people here are motivated to sell. You can have a new car deal at a good price. At least it worked for me, so thanks to them. | Read Full Review
3/14/2025 12:00:00 AM | Google
★★★★★ Jacqueline Rodriguez
Thank you to Payne family for making me one of your own. Thank you to Charlie and Ben for making my Jeep dreams come true! They made everything simple and easy for me, specially coming in from out of town. I recommend them 100%! | Read Full Review
3/9/2025 12:00:00 AM | Google
★★★★★ Shelley Biemans
Really sweet, helpful employees. Everyone from the phone folks, service desk and mechanics. I was surprised how small and crowded the lot felt as I pulled in on a Saturday morning. One of the entrances was marked for exit only and was still chained shut at 11am. I ended up having to go to an AutoZone to run the check engine code. | Read Full Review
3/8/2025 12:00:00 AM | Google
★★★★★ Delia Reyna
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3/3/2025 12:00:00 AM | Google
★★★★★ robert 54
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2/26/2025 12:00:00 AM | Google
★★★★★ Arturo Mejia
Great customer service, great experience buying a vehicle | Read Full Review
2/26/2025 12:00:00 AM | Google
★★★★★ Ruby García
Jr Martinez is the best salesman you could find out there!!! He will go above and beyond to get you what you ask for!! Thank you so much! Best service!! | Read Full Review
2/23/2025 12:00:00 AM | Google
★★★★★ Jackie Palacios
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2/19/2025 12:00:00 AM | Google
★★★★★ Anai Trevino
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2/10/2025 12:00:00 AM | Google
★★★★★ J. Renard Leather
I was provided with great attention, service, and honesty from Mr. Salazar. He was very aware of the inventory, the specs of various cars, and REALLY took my needs and wants into consideration. This led him to recommend a vehicle that better for me that what I had in mind for myself | Read Full Review
2/5/2025 12:00:00 AM | Google
★★★★★ Daniel Vasquez truckers del valle.
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2/2/2025 12:00:00 AM | Google
★★★★★ Teresa Revesz
About a year ago, I purchased my car from BEN FLORES at PAYNE MISSION. I am so grateful for his honesty, integrity and for his willingness to help the customer make the best choice without any undue pressure from him. His empathetic and caring manner surely set him apart from others who don't necessarily have the customer's best int | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Jonathan Rodriguez
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1/29/2025 12:00:00 AM | Google
★★★★★ Jesus Garza
Si estas pensando ir a comprar un carro Volkswagen, este no es el lugar indicado para ti. Los vehículos son bonitos, pero todo esta mal ahi. Si estas interesado en comprar, tienes que rogarles a los vendedores que te ayuden, te atienden con una cara (enojados) como si te estuvieran haciendo el favor. Si pasaste este filtro de comp | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ leonel caballero
Great experience shopping for a suv | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Sandra Zuniga
I am reviewing the service department. First I had to wait 2 months for an appointment, then I am here at 9am and they still have not open, even though I confirmed my appointment yesterday because of the weather! They didn’t even call me to let me know they were opening late! 37 minutes and counting! | Read Full Review
1/21/2025 12:00:00 AM | Google
★★★★★ Maria E
I called Mission, Tx service department Monday, January 20, 2025 to confirm my appointment scheduled for Tuesday, January 21. They even assured me the weather would not affect their service hours. I drove from Rio Grande City, Tx at 6:30 a.m. to be there by 8:00 a.m. as the roads were iced. At 8:00 a.m. a male individual came out to | Read Full Review
1/21/2025 12:00:00 AM | Google
★★★★★ Jorge Gonzalez
Great over all experience,they were extremely busy and still managed to get me in and out in a timely manner | Read Full Review
1/18/2025 12:00:00 AM | Google
★★★★★ Connie Foley
Our sales representative Ben was amazing! He listened to our requests, very patient, and informative! Definitely recommend! Please ask for Ben! We love our Atlas cross sport R line premium | Read Full Review
1/17/2025 12:00:00 AM | Google
★★★★★ Maricela Alvarado
I had a disappointing experience at Payne Volkswagen and Mitsubishi in Mission, Texas. I came in specifically for the 2023 Mitsubishi Eclipse Cross SEL listed online as a new vehicle for $25,235 after discounts, only to discover that the car had 16,000 miles on it and was actually being used as the dealership’s shuttle vehicle. Despi | Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Hugh Flavin
Poor Experience, went in with issues with my EPC acceleration, was charged $1200 ($300 for parts $800 for labor) to fix 2 sensors ..got the car back and the problem wasn't fixed car was exact same as before.....NO offer of loaner, wanted to trade in my car sales very unhelpful no real customer service at all....said the could keep l | Read Full Review
1/2/2025 12:00:00 AM | Google
★★★★★ Samuel Elisondo
Seemed up-tight no one greated/ Smiled | Read Full Review
12/30/2024 12:00:00 AM | Google
★★★★★ Hector L. Garcia
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12/27/2024 12:00:00 AM | Google
★★★★★ Olivia Gorena
My husband and I had such a great experience at Payne Mission today!!!! Thanks to Ben Flores for helping us find the best deal and being so patient with us! Also to Sam, the finance agent that helped us seal the deal! God bless this company! | Read Full Review
12/18/2024 12:00:00 AM | Google
★★★★★ Regenerate Laser MedSpa
I am writing to express my disappointment with the subpar service I received, which resulted in my car being inoperable for three weeks due to a misdiagnosed gas pump issue. After paying for the service, I was informed that the problem actually lay with the battery, resulting in an additional $800 charge. Unfortunately, Manager Carlo | Read Full Review
12/17/2024 12:00:00 AM | Google
★★★★★ Jorge Escobedo
No recomiendo comprar garantias, con la gente nueva que hay en servicio,no te las valen, tu garantia, vale dependiendo del criterio del empleado Que te toque, ni gasten, te dejan esperando para nada. Pero sobretodo te mienten. Tube la mala suerte de visitar servicio para el cambio de una llanta, (jamas tube problema) y ademas de no | Read Full Review
12/17/2024 12:00:00 AM | Google
★★★★★ Rousendh Altamirano
Pésimo servicio .. te dicen un horario con cita te tienen esperando y al último te dicen que no podrá hacerle el servicio a tu coche | Read Full Review
12/15/2024 12:00:00 AM | Google
★★★★★ Rita Reyes
Today we had the best experience while purchasing our 2025 Atlas Cross Sport! Ben Flores helped us find exactly what we were looking for!! He truly listened to every detail that we’re looking for and had plenty of patience with us! Thank you for making our experience so great and awesomely easy. | Read Full Review
11/30/2024 12:00:00 AM | Google
★★★★★ D T
I think they need to stop wasting money silly commercials and start working on fixing or adding on to that dealerships service department and focus on customer service cuz they don't care about the Mitsubishi owners. They sell us a vehicle. They directly told me that they don't cater to Mitsubishi owners. | Read Full Review
11/23/2024 12:00:00 AM | Google
★★★★★ Sandy Olvera
Friendly, Informative, and patient. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Gloria Annette
Enrique is a good salesman. Very attentive to what you are looking for and accommodating as well. Andres in finance is also very nice and friendly. I felt very welcoming at Payne. I have already purchased 3 vehicles at Payne Mission and will continue making business with them due to their good customer service and friendly staff. | Read Full Review
11/6/2024 12:00:00 AM | Google
★★★★★ Rubén Alvarado
The team’s service is highly professional, consistently focused on supporting the client and finding solutions. | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Erika Del Rio
Amazing service from Jonathan Betancourt!! Had no hassle with my trade in! Got the car I wanted and got payment options fast!! Was in and out of finance fast thanks to Andy!! Totally amazing crew at this dealership!! | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ Irma Garza
The gentleman at the service desk was courteous and very helpful. | Read Full Review
11/1/2024 12:00:00 AM | Google
★★★★★ M M
It took ONE Month to even get an appointment. I took my car in for some repairs and as of next week, my car will have been in at VW Payne Mission for 7 WEEKS. They still haven’t sent all the pending information to the extended warranty. I am going on TWO months without a vehicle. That doesn’t make sense. At this point, there should s | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Sandra López Chapa
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10/30/2024 12:00:00 AM | Google
★★★★★ Izaa Floress
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10/25/2024 12:00:00 AM | Google
★★★★★ Rodrigo Anaya
Still bad service , 3 hours waiting just for a recall infotainment update ( recall) and they couldn’t do it | Read Full Review
10/19/2024 12:00:00 AM | Google
★★★★★ Marlyn Pena
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10/17/2024 12:00:00 AM | Google

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