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Gorman-McCracken Volkswagen

★★★★★(31)read reviews

800 Highway 31 East, Longview, TX 75604

(903) 704-0237 Ask About Our Service Specials!

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Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 7:30 AM - 2:00 PMSun: Closed

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Customer Reviews

★★★★★ Brenda Irvin
Gorman made buying my car a very easy experience and they worked with me to make sure things came our just right for my budget. And I really like my car. It couldn't be better. | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Loretta Gregory
Very timely and efficient! | Read Full Review
2/12/2026 12:00:00 AM | Google
★★★★★ Mo Williams
The service department is ALWAYS rising above to create a quick— seamless experience! Thank you . | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ S D
A very family friendly atmosphere. I purchased the Volkswagen Atlas. There was no pressure and my sales representative Marcus was very attentive to my wants. I would definitely recommend this dealership to my family and friends. Also, the service center staff may have 5 customers but you never feel like you're not important too. | Read Full Review
2/11/2026 12:00:00 AM | Google
★★★★★ Andy Rogers
Great service! All smiling and friendly faces . Excellent transaction. Very helpful staff. I’d do business here again with no reservations. | Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ Cecelia Bradley
| Read Full Review
2/10/2026 12:00:00 AM | Google
★★★★★ david stewart
Fast and friendly service. Would recommend | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ Cathy Lay
Excellent service! Great people | Read Full Review
2/6/2026 12:00:00 AM | Google
★★★★★ nancy lake
T.J. went above and beyond in helping us. Highly recommend her for your next vehicle purchase. Thank you so much for your help and guidance. Will be back! | Read Full Review
2/5/2026 12:00:00 AM | Google
★★★★★ Carolyn Harvey
David was very patient and kind. | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Davy
Fast. Efficient, Friendly & Professional | Read Full Review
2/4/2026 12:00:00 AM | Google
★★★★★ Itzel Casas
| Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ james duke sr
Great service and advisor James Hooks! | Read Full Review
2/2/2026 12:00:00 AM | Google
★★★★★ Theresa Greene
The service is absolutely amazing. ALL personnel are so friendly & helpful. The service dept is excellent. | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Kate Mangus Mole
I had an oil change and tire rotation on my 2025 CX-50. The team was super fast and finished in less than an hour. They even vacuumed out my car which was an unexpected touch. I will definitely return. | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Stephanie Fussell
I had to use your service department. They were top notch. My car was a little bit of a challenge trying to figure out what was wrong, but they did not stop until they figured it out. They were very good about contacting us and updating us on the status and they were really good about getting it in and out. Your service department ro | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Alfredo Serrato
Very helpful and friendly best car buying & service I’ve ever been too | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Phyllis Rieves
Quinten Cooley was great to work with! Love my new CX50! | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Dana Phillips
So I have been dealing with Gorman McCracken for 4 years since I bought my vw Taos from there and the first 3 years I'd given them a -5 star review because they were awful, long wait times and terrible customer service but the last 2 times I have had to take my car in they have been exceptionally better I'd now give them 10 ? | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Lorena Chaparro
Everyone was so nice and kind !!! | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Juan P. Solis
Poor service!! I took my car VW Passat to service department, on 12/30/25 after replaced the battery and the car presented an electric issue. I called every week to know about the status and ask if they found the fail code or if they were waiting for any parts. The 4 weeks they kept the car at the dealer Their excuses were about they | Read Full Review
1/31/2026 12:00:00 AM | Google
★★★★★ Titus
I was in the market for my daughters first car a year ago. After deciding on a Jetta, we shopped this dealership first, since it was the closest. We couldn’t come to an agreement on price due to “lifetime key fob battery replacement “ charge of $700. Three days later, I drive to VW of Waco and purchased my daughter’s first car. Curre | Read Full Review
1/22/2026 12:00:00 AM | Google
★★★★★ L
My experience was smooth and very transparent. My first time buying a car on my own, they walked me through the process without jacking up prices and let me know where every charge is coming from. I got a great deal and would use them again | Read Full Review
1/20/2026 12:00:00 AM | Cars.com
★★★★★ Shelly Wells
Not a great experience attempting to purchase a vehicle. I do not live in Longview and drove 2 hours to check out a vehicle I found online. I had talked with Abby for a few days previously and she was wonderful to work with. However, the finance manager was not. Roger called me to get my information and went over a few warranty optio | Read Full Review
1/16/2026 12:00:00 AM | Google
★★★★★ Cameron Johns
Don't come here, seriously. They will blatantly lie and bill you for work they never did. Customer service has went down the drain within the past year as well. James Hooks, the service advisor I had the displeasure of dealing with the last two times needs to be fired or moved to a different area where he's not directly dealing with | Read Full Review
1/15/2026 12:00:00 AM | Google
★★★★★ Mr. Singlendon
I have never owned or even drove a VW before, so I dropped in and asked to test a Jetta.....the ac didn't work (this was a "new" car) and the thing was otherwise very unimpressive. I asked about a Passat and the says that they don't even handle them because people don't like them! Since we are replacing our sedan AND our SUV, I mov | Read Full Review
1/8/2026 12:00:00 AM | Google
★★★★★ Patrick Winters
Took my daughter’s beetle in to have recall work completed. Upon driving her vehicle again she realized her cruise control wasn’t working. Service department said they were 99% sure it wasn’t due to the recall repair. When I found that her horn and buttons on her steering wheel were also not working I could never get them to answer t | Read Full Review
1/4/2026 12:00:00 AM | Google
★★★★★ Terri Jones
Gorman McCracken Volkswagen in Longview has been absolutely amazing. My daughter’s car had a transmission warning light come on, so I brought it in to have it checked. It turned out the issue required a very rare part, only three available in the world! Because of that, I had to leave the car there longer than expected, and even tho | Read Full Review
12/18/2025 12:00:00 AM | Google
★★★★★ Majid Alfifi
We dealt with Abigail in the sales and Tony in finance. We had great experience from the beginning to the end. I think people here are good and easy to work with. | Read Full Review
12/11/2025 12:00:00 AM | Google
★★★★★ Jillian Baldwin
I can’t thank Lisa and Brooklin enough for taking such excellent care of me during my service! Updated promptly and even provided a loaner! Will always recommend because of those two! | Read Full Review
11/26/2025 12:00:00 AM | Google
★★★★★ Carl Brandon Morris (Brandon)
My salesman, Earl was helpful by showing me several different vehicles, he was also patient throughout the process by showing me the various features of the cars we looked at. The general manager, DyShan was pleasant to work with and accommodated my request for an acception to my request for a small discount. The finance manager, | Read Full Review
10/14/2025 12:00:00 AM | Google

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