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★★★★★ Sam Hopper

Thanks to Robert and Tony for a great experience of first time Volkswagen buyer. Easy negotiation and great atmosphere for the whole dealership. | Read Full Review

9/2/2026 12:00:00 AM | Google

★★★★★ Justin Rios

I wouldn't say the process was timely but that might not be the fault of the employees. Bought a used vehicle and mentioned to the sales person that unusual bad odor coming from the vehicle. The sales person said the vehicle could/would be fully shampooed. I am unclear if this was done but needless to say at the end of the day, we we | Read Full Review

8/31/2026 12:00:00 AM | Google

★★★★★ PAID 5 STER REVIEW PROVIDER

I write positive review | Read Full Review

8/26/2026 12:00:00 AM | Google

★★★★★ David Smith

I can say the car shopping experience and the final purchase was one of the smoothest and painless . The staff at Gorman McCracken were very friendly and the purchase was quick, I will be purchasing another vehicle from them soon | Read Full Review

8/22/2026 12:00:00 AM | Google

★★★★★ Donald Patterson

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8/19/2026 12:00:00 AM | Google

★★★★★ janet deaton

They told me my problem was not covered under my extended warranty ! So far nothing has been covered !?? | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Creative Natural Stone

Went in to buy a car for my daughter. Stressed to the salesman how we wanted to keep our business local.. they offer 1/2 of the other 3 dealerships we talked with for her trade and barely came off anything for their car while adding $2400 for dealer add ons.. we bought from Hiley in arlington and it saved us roughly 5-6k.. | Read Full Review

8/19/2026 12:00:00 AM | Google

★★★★★ Gerald Zachry

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8/18/2026 12:00:00 AM | Google

★★★★★ DAVID Ford

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8/18/2026 12:00:00 AM | Google

★★★★★ Charlotte Robinson

They were very helpful with my services. | Read Full Review

8/17/2026 12:00:00 AM | Google

★★★★★ Chandon Kamberlh

GREAT SERVICE!!! THEY WORK WITH YOU DON'T BE EASY TO GIVE UP | Read Full Review

8/15/2026 12:00:00 AM | Google

★★★★★ Danny Hocutt

Bought a 2026 Jetta from this place and they are amazing!! They will go above and beyond to get you the car you want! 10/10 recommend | Read Full Review

8/14/2026 12:00:00 AM | Google

★★★★★ Heather Bradford

Had car trouble while on vacation. Called Gorman where I bought my car from and told them the problem and that I would need a loaner car while I wait for my car to get fixed. Came straight to the dealership when we got back from vacation and they had the loaner car ready for us as soon as we got there! Car was fixed within 5 days and | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Lauren

I couldn't be happier with my recent visit and purchase at Gorman McCracken!! Blake P. is phenomenal at what he does!! His honest help, no pressure rapport, and excellent customer service truly stood out and made for a seamless and enjoyable car buying experience!! | Read Full Review

8/12/2026 12:00:00 AM | Google

★★★★★ Roger Fultz

Needed some urgent service and the dealership got to it as quickly as possible. Quicker than expected. Did the service under warranty and got me going again. Very pleased. | Read Full Review

8/11/2026 12:00:00 AM | Google

★★★★★ Daniel Monte

Great atmosphere and friendly people | Read Full Review

8/11/2026 12:00:00 AM | Google

★★★★★ Sharonda “Ronnie” Kiser

Kevin was a great help when I was looking for a car! I'm still on the hunt. | Read Full Review

8/10/2026 12:00:00 AM | Google

★★★★★ Tiffany Jehorek

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8/9/2026 12:00:00 AM | Google

★★★★★ dana guice

Friendly Family vibes | Read Full Review

8/7/2026 12:00:00 AM | Google

★★★★★ Thomas Evans

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8/6/2026 12:00:00 AM | Google

★★★★★ Jonathan Fuller

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8/6/2026 12:00:00 AM | Google

★★★★★ Judy Ray

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8/6/2026 12:00:00 AM | Google

★★★★★ My Lady LLC

They take care of buisness! Service got straight on the problem i had after a bad experience with another dealer.i had litteraly said no more vw's for me, but after visiting the service dept i realized that i could depend on them! My to go from now on!!! | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ mary Gonzalez

So friendly and helpful! | Read Full Review

8/3/2026 12:00:00 AM | Google

★★★★★ loganrules321

Blake did a phenomenal job of following up with me but not being “pushy.” Told him what I was working with/interested in and he got it done. The whole team was kind and overall a great buying experience!! | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Saa Michel Sandouno

Yesterday Thursday, July 30, I was very disappointed with the way Luis and his dealer are responsible have behaved with us. I had chosen a Volkswagen r-line vehicle. Since I couldn't be there in time, I asked my fiancée to represent me to my surprise they manipulated my fiancée to put insurance on the vehicle I had not chosen and she | Read Full Review

7/31/2026 12:00:00 AM | Google

★★★★★ Marilyn Byrd

Prompt service, friendly staff, and aim to please customers. I was satisfied with service start to finish. I recommend Gorman McCracken! | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Trina Thomas

Everyone was nice and helpful | Read Full Review

7/30/2026 12:00:00 AM | Google

★★★★★ Donna Crawford

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7/30/2026 12:00:00 AM | Google

★★★★★ kenneth pippins

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7/29/2026 12:00:00 AM | Google

★★★★★ Angel Reeves

Friendly service. Did an excellent job on my car. | Read Full Review

7/29/2026 12:00:00 AM | Google

★★★★★ Reg

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7/28/2026 12:00:00 AM | Google

★★★★★ Keeth Johnson

Robert Darden is climbing up the RANKS of quality Automotive Leadership, and the staff are extremely knowledgeable. | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Brenda Allen

Very disappointed with Service Department. Particularly a service tech by the name of Jacqueline. VERY nasty attitude. She got upset because I was questioning the labor cost for replacing 4 wires a day it taking 4 hours. I've worked in customer service a very long time and they are the reason I have a job! | Read Full Review

7/28/2026 12:00:00 AM | Google

★★★★★ Saa Michel Sandouno

Luis,was so amazing! He aas honest,kind,friendly. He treated my family as if we were his family. We went from buying a car to having a family reunion. He made everything possible, that he could to put me in a ride, even if i wasn't able to get a car i would still be satisfied by his service alone. Thank you Luis. | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ alishia dews

Luis was the best sale rep I have ever met. He told us he would do everything he could to help us, and he delivered! He was very kind and shared great conversation. He didn't just treat us like a customer, he made us feel like we mattered. Thank you Luis for helping us! | Read Full Review

7/25/2026 12:00:00 AM | Google

★★★★★ Jillian Baldwin

Ms. TJ Dade, Brooklin, David, Kevin and Tony made the process of buying my lease as easy as possible! While communication was atrocious between service and sales managers, I can say that I am happy with how things ended. | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Ciara Henry

Very helpful and great service! Jeramy and Marcos were super nice and helpful! Would recommend! ?? | Read Full Review

7/24/2026 12:00:00 AM | Google

★★★★★ Landon Harrell (KingP3bbl3ls)

People there are really nice, friendly and helpful. I'm glad I came here Shout out to Luis Ramirez and Kaleb Knight for helping us out. | Read Full Review

7/22/2026 12:00:00 AM | Google

★★★★★ Brenda Hill

They are ready and waiting on you to pull up. They have a lot of cars to choose from. Everyone is so friendly. They are going to make sure you are happy with your purchase. | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Michael Simon

I was lied to about what came on the car only to find out after purchase it was an extra $400. Trying to set up my mazda finance account and was not able to do so. Tried calling Tony to find out what the problem was. In spite of multiple messages to call me back there's nothing but crickets and the problem is still unresolved. Mazda | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ April Lawler-Ramsey

My husband and I bought a vehicle here this past Saturday, and the experience was an absolute nightmare of deception. To force a sale, our salesperson explicitly lied to us regarding our old vehicle. He repeatedly stated that we could "surrender" our other car to our bank, that it would not count as a repossession, and that we wouldn | Read Full Review

7/20/2026 12:00:00 AM | Google

★★★★★ Kathy Wilkins

The team at this place is Amazing!! They made sure that I left there satisfied and Happy with my new vehicle!! ? | Read Full Review

7/19/2026 12:00:00 AM | Google

★★★★★ WitXSN

Good customer service from Luis and Danny. Helped me get my first car. | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Elester Witcher

Satisfied purchase, I really appreciate your Dealership Elester Witcher | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Violet Hart

I can't say enough about how pleased I am with the staff and service I have received from GMV since purchasing my vehicle and even better, they remember me from my purchase. | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Willie Hutchings

Cody and the service team at Gorman McCracken did an awesome job repairing our Audi. They communicated well and finished the job in a timely manner. Couldn't have asked for better service. | Read Full Review

7/17/2026 12:00:00 AM | Google

★★★★★ Brady Pearce

Great service once again for the Gorman McCracken Mazda team! | Read Full Review

7/15/2026 12:00:00 AM | Google

★★★★★ tony lamptey

Great service. Was friendly and fast with my first service on my car | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Onetta Pierce

I stopped by the because my light came on, that it was time for an oil change. They got right on it and I was I and out quickly. Very nice people | Read Full Review

7/14/2026 12:00:00 AM | Google

★★★★★ Luis Ramirez

????? Kudos and commendations to Luis and all the professional staff at Gorman McCraken Longview for making the purchase of our new Mazda Miata so straightforward and painless! All my questions were knowledgeably answered during our visit at the dealership. And Luis personally delivered the car to my home in Tyler—now that's real ser | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Tommy Dionisio

Third car from Gorman McCracken. Always easy to do business with, best pricing and good service department. They have earned my loyalty. | Read Full Review

7/13/2026 12:00:00 AM | Google

★★★★★ Dayanna Triminio

Luis did an amazing job helping me getting my car a great customer service !! | Read Full Review

7/9/2026 12:00:00 AM | Google

★★★★★ Cody Bailey

A generally poor experience across the board. My wife leased a '24 Taos that has had multiple faulty sensors, a complete gas tank replacement, and now needs a new a/c line, all in just under 2.5 years. A salesman contacted her and offered to get her out of lease, only to spend nearly two weeks playing phone tag before telling her she | Read Full Review

6/30/2026 12:00:00 AM | Google

★★★★★ C

A generally poor experience across the board. My wife leased a '24 Taos that has had multiple faulty sensors, a complete gas tank replacement, and now needs a new a/c line, all in just under 2.5 years. A salesman contacted her and offered to get her out of lease, only to spend nearly two weeks playing phone tag before telling her she | Read Full Review

6/30/2026 12:00:00 AM | DealerRater

★★★★★ C

A generally poor experience across the board. My wife leased a '24 Taos that has had multiple faulty sensors, a complete gas tank replacement, and now needs a new a/c line, all in just under 2.5 years. A salesman contacted her and offered to get her out of lease, only to spend nearly two weeks playing phone tag before telling her she | Read Full Review

6/30/2026 12:00:00 AM | Cars.com

★★★★★ Kenneth Pruitt

A little slow on fixing the dashboard lights problem, but after the 3rd trip in they fixed the problem. My service man was calm and professional . | Read Full Review

6/29/2026 12:00:00 AM | Google

★★★★★ Nicolette Minix

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6/29/2026 12:00:00 AM | Google

★★★★★ Michael Holmes

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6/27/2026 12:00:00 AM | Google

★★★★★ Kayli Hughes

I had a wonderful experience at Gorman McCracken Volkswagen! Marcos was fantastic to work with from start to finish. He made me feel completely taken care of throughout the entire process and never made me feel rushed or pressured. As a first-time Volkswagen owner, I had a lot of questions about my vehicle, and Marcos was incredibly | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Charles Wilburn

Thank you Gorman McCracken for a great experience with the purchase of my Mazda CX-5. Blake, Kevin & Tony did everything to make it a stress free process. They are good people to deal with and I would recommend them to anyone looking for just the right car. Only had mine for a few days & I love it, so much fun to drive. | Read Full Review

6/24/2026 12:00:00 AM | Google

★★★★★ Candace Gleghorn

We had such an awesome team - Luis and Marcos were VERY helpful and patient with us as we made our purchase of our Mazda CX-5. Great experience with Gorman McCracken. Thank you for all your help! | Read Full Review

6/20/2026 12:00:00 AM | Google

★★★★★ Rachel Anderson

Thank you Gorman McCracken team for your outstanding customer service and for making my car buying experience a breeze! Special thanks to salesman Luis Ramirez, Quinton Cooley and finance manager Caleb! Caleb, thank you for exceeding my expectations! I now own a new Mazda CX-5 thanks to each and everyone of you! | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Dulce D.T.

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6/17/2026 12:00:00 AM | Google

★★★★★ Regan Place

Thank yall for everything! My car stranded me on I-20 and they quickly got me a loaner car and had my car repaired quickly. I appreciate the kindness and the efficiency. Thank you again!! | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Rick Brown

Great working with Marcus/Kevin and the Gorman McCracken Team Members, made buying experience enjoyable. Thank you for going the extra mile and delivering the truck from Texas to Louisiana. | Read Full Review

6/17/2026 12:00:00 AM | Google

★★★★★ Sharon Clark

I absolutely had a top notch experience at Gorman - McCracken Volkswagen. I had Zero down payment. I drove away with a '26 VW Jetta in my favorite color! Robert Darden went above and beyond to make it happen. Thank you!! The entire staff was fantastic! | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ Will R.

My second time visiting this dealership,and I give them a 5??with their customer service. Everyone is friendly and helpful, keep up the good work! | Read Full Review

6/15/2026 12:00:00 AM | Google

★★★★★ david stewart

Fast and friendly service. Would recommend. Great service | Read Full Review

6/14/2026 12:00:00 AM | Google

★★★★★ martha adams germosen

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6/6/2026 12:00:00 AM | Google

★★★★★ Elida Estrada

Dropped off my car for a service to get done. They called me same day to advise. They had to order a part, but they will have it ready the next day. I was fine with that however, the next day I called and they told me it was not going to be ready. They told me I need to wait another day. They didn’t offer any apologies or a loaner si | Read Full Review

6/4/2026 12:00:00 AM | Google

★★★★★ Bronco Hub

Straight to business. Much help! | Read Full Review

6/3/2026 12:00:00 AM | Google

★★★★★ Zack Za

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6/3/2026 12:00:00 AM | Google

★★★★★ Gussie Butler

Car is good I don’t have A problem with the price of the vehicle that’s the only good thing I can say about the dealership I was lied to. I was told that I had to take about 1600 in service contracts ie: tires batteries and so on, was told I could not leave without the unless I took the service contracts. When I got home I was readi | Read Full Review

6/3/2026 12:00:00 AM | Google

★★★★★ Eugene Colleston

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6/1/2026 12:00:00 AM | Google

★★★★★ Tim Cole

Excellent, in & out with no troubles | Read Full Review

5/29/2026 12:00:00 AM | Google

★★★★★ Debbie King

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5/29/2026 12:00:00 AM | Google

★★★★★ Sharon Bush

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5/28/2026 12:00:00 AM | Google

★★★★★ cody mason

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5/25/2026 12:00:00 AM | Google

★★★★★ Mr Chocolately

Hello im writing this today I came in a few months ago to purchase a car the salesman name was Quentin Cooley he’s going around spreading my personal business telling my wife that I brought someone in to cost sin for me and other things it’s called a privacy act yu and the end of the day yu work there yu not supposed to tell anyone | Read Full Review

5/25/2026 12:00:00 AM | Google

★★★★★ Lisbeth Mendoza-Feger

2nd time for service for my Mazda. 1st time was oil change and check for issue after hitting a pothole really hard in Dallas. Lots of repairs needed and very costly for our limited budget for a fixed income and ailing retired vet husband. Jacqueline has been helpful in prioritizing what should be done to maintain my car and helping i | Read Full Review

5/23/2026 12:00:00 AM | Google

★★★★★ Rachelle Hardison

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5/23/2026 12:00:00 AM | Google

★★★★★ Teresa Baker

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5/22/2026 12:00:00 AM | Google

★★★★★ Sarah Nowell

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5/22/2026 12:00:00 AM | Google

★★★★★ Hernan Sandoval

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5/20/2026 12:00:00 AM | Google

★★★★★ Natalie todd (nt)

They service needs work!! I will never get a car again from here!They told me we had a warranty but they had to call for that!! My window was stuck down and my engine light came on two weeks after I got the car! I had to come out my own money to fix my window!! They said it would cost me 442.00 with out the warranty! But it was only | Read Full Review

5/18/2026 12:00:00 AM | Google

★★★★★ Apryl Taylor

Great staff. Great Service. Great prices. | Read Full Review

5/15/2026 12:00:00 AM | Google

★★★★★ Eddie Oden

Just purchased my 3rd Mazda from Marcos Martinez. Started out the process by phone and he answered all of my questions I had prior to coming in. Made the entire process seamless. Sales manager Caleb worked a great deal with us and Tony in financing was great and explained everything in detail. Great experience! | Read Full Review

5/14/2026 12:00:00 AM | Google

★★★★★ gary evers

Handled recall promptly. | Read Full Review

5/12/2026 12:00:00 AM | Google

★★★★★ Mary Ables

Staff all very helpful, smart, kind and did everything they could to make us happy. We really did need a new vehicle and they could tell that we really needed one although money was short. They immediately went to work to get everything in order so that it could be possible for us to have a good vehicle. In fact it was a vehicle that | Read Full Review

5/11/2026 12:00:00 AM | Google

★★★★★ Lisa Ainsworth

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5/11/2026 12:00:00 AM | Google

★★★★★ Kimberly Moore

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5/10/2026 12:00:00 AM | Google

★★★★★ Darrell Meissner

The business and sale person was very professional. Help me out and assist me in buying my new vehicle | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Melody Furr

The service technician fixed my car flawlessly and I appreciate the detailed video he sent me regarding my repair. 5 stars for him. Service also included a complementary wash. But the service advisor is unfriendly and not communicative is why I gave only 4 stars. | Read Full Review

5/6/2026 12:00:00 AM | Google

★★★★★ Shelby Hardy

I couldn’t be happier with the service I received! From start to finish, everything was handled with professionalism and attention to detail. The oil change was quick and efficient, and I really appreciated how thorough the team was in making sure everything was running perfectly. The review video once my oil service was complete was | Read Full Review

5/5/2026 12:00:00 AM | Google

★★★★★ Aeris H.

Everyone here is so patient and kind. Luis was the salesman that I spoke with through the majority of the time, and he was extremely helpful and very fun to interact with. I had some issues with my down payment, and everyone worked with me, especially Marcus, to get me the car I wanted. Thank you Gorman McCracken, and thank you Luis! | Read Full Review

5/3/2026 12:00:00 AM | Google

★★★★★ Terry Boyd

Did really good job | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Patty Welborn

Courteous, helpful and good service | Read Full Review

4/30/2026 12:00:00 AM | Google

★★★★★ Philip Johnson

The sales team Was extremely accommodating and patient with providing details to the questions we had. | Read Full Review

4/29/2026 12:00:00 AM | Google

★★★★★ MR.C

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4/29/2026 12:00:00 AM | Google

★★★★★ Cheryl Ford

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4/28/2026 12:00:00 AM | Google

★★★★★ sheila ford

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4/28/2026 12:00:00 AM | Google

★★★★★ George Blanton

???? | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Diane G

Five star service when I brought my Mazda CX 5 in for it's 25,000 mile check up. I was taken care of by Cody when I first got there, who remembered me making the appointment via phone and what I was there for. He kept me updated, made sure I got a ride home and back, made sure all of my concerns were addressed and even opened my car | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ oliver sparks

Great place to purchase vehicle. | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Damon Mathews

We had a deal worked out. I even contacted them 15 minutes before I arrived the Explorer was ready for me to test drive. We get there & they can't find the vehicle. What's up with the car dealerships & straight up lieing & fraud lately. I wouldn't use this dealership ever worst customer service & straight uprofessional! | Read Full Review

4/21/2026 12:00:00 AM | Google

★★★★★ Lakeicha Hill

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4/19/2026 12:00:00 AM | Google

★★★★★ Minette Godwin

Gorman McCracken VW service department is great. I couldn't have asked for a better experience. Cody, my service advisor, was friendly and thorough. He even came to check on me in the waiting area to let me know progress on my car. I live an hour away and am closer to other VW dealerships but choose Gorman because of the care and | Read Full Review

4/17/2026 12:00:00 AM | Google

★★★★★ Sue Moore

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4/17/2026 12:00:00 AM | Google

★★★★★ Sarai Nava

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4/16/2026 12:00:00 AM | Google

★★★★★ James Throckmorton

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4/16/2026 12:00:00 AM | Google

★★★★★ Pam Watts

They let me know what was going on with a video. I love that they wash my car after they are done. | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Ryssa Hardy

I had a wonderful experience buying a car from Gorman McCracken! I give thanks to sales men Marco and used car manger Justin. I also had a wonderful experience with the finance man named Tony helping me and my husband understand everything before signing on the dotted line | Read Full Review

4/15/2026 12:00:00 AM | Google

★★★★★ Nadia Helms

A family member recently purchased a car from this dealership. Before the purchase they were very consistent with communification. After purchase, no text messages or calls were answered. Not even a full week later the battery light comes. Mind you they were told the battery was new. Fast forward they had to schedule service to see w | Read Full Review

4/14/2026 12:00:00 AM | Google

★★★★★ Bobbie Coleman

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4/13/2026 12:00:00 AM | Google

★★★★★ Quintin Cooley

Great service very transparent with what I needed. The staff was great I will be back for my service needs. | Read Full Review

4/5/2026 12:00:00 AM | Google

★★★★★ Lee Thomas

Very customer service and helpful quinten was very polite and didn't rush or pressure us at no point through out the purchase. Very professional | Read Full Review

4/5/2026 12:00:00 AM | Google

★★★★★ Mary Bailey

This was the second time using Gorman since I purchased my car in October. The first experience was nothing but a mess. In February, I had a passenger seatbelt that had a tear. You would think being a seatbelt, it was under a warranty. After much hassle the dealership decided to fix it as a sign of “good faith”. The first person hand | Read Full Review

4/5/2026 12:00:00 AM | Google

★★★★★ teresa hitt

You all took great care of my car and myself.. You were able to utilize the coupon which was a huge help. thank you. I appreciate Cody agreeing to work me in on my schedule. Thanks again. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ kathy presley

It’s obvious there is turnover at the service desk..have been taking my car in for service for years and have never had such a disappointing experience. | Read Full Review

4/2/2026 12:00:00 AM | Google

★★★★★ DONNAL Smith

It was good | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Infamous Crusher

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4/1/2026 12:00:00 AM | Google

★★★★★ Colter Acker

I called Gorman McCracken yesterday afternoon and talk to TJ Dade she had the car pulled up front we I arrived and made the buying process simple and smooth, I drove my Wife’s new car home that evening. | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Kim Petty

Easy to schedule appt online Car was serviced in a timely manner and communication was on point! | Read Full Review

4/1/2026 12:00:00 AM | Google

★★★★★ Stephanie Thomas

Affordable and fast | Read Full Review

3/30/2026 12:00:00 AM | Google

★★★★★ Keke Hamilton

I was able to find someone who knew exactly what I was looking for. | Read Full Review

3/23/2026 12:00:00 AM | Google

★★★★★ Mindy Irby

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3/23/2026 12:00:00 AM | Google

★★★★★ jenae sidebotham

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3/23/2026 12:00:00 AM | Google

★★★★★ Pat Blacklock

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3/23/2026 12:00:00 AM | Google

★★★★★ Tonia Metcalf

All the staff at Gorman McCracken are so nice and helpful. | Read Full Review

3/21/2026 12:00:00 AM | Google

★★★★★ Rayford Jones

Gorman McCracken done a diagnostic on my 2018 VW Tiguan and told me what was wrong with it. They made a video showing me what repairs my car needed. They gave me a detail list and quote of everything. I am very happy and satisfied with the work they performed. I would highly recommend Gorman McCracken to my friends and Co workers. Th | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ Kathy Reyes

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3/19/2026 12:00:00 AM | Google

★★★★★ the yohos

I bought a used car from them I have had nothing but issues with this vehicle since buying it. Sad thing is they way over charged me because I worked there. My car is yet again in the mechanic shop getting new parts put on. I just found out the parts ordered are the wrong ones cause my engine is a 2014/2015 engine and it was put in a | Read Full Review

3/19/2026 12:00:00 AM | Google

★★★★★ marcos martinez

They took care of all the things I needed | Read Full Review

3/17/2026 12:00:00 AM | Google

★★★★★ Honey Baby

Every One Was Nice! Marcos made my experience smooth and was very helpful. Definitely recommend | Read Full Review

3/16/2026 12:00:00 AM | Google

★★★★★ Karen Jackson

My oil change was completed in a timely manner. All the staff I talked to were very nice & attentive to my needs. | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Brett Beard

This location will do a hard pull on your credit, even after telling them at the very start multiple times that I DO NOT want a credit run at this moment, and will lie to your face when they say they won't run your credit. They will also attempt to charge more for a vehicle in person vs their listed internet price ($1200 difference f | Read Full Review

3/15/2026 12:00:00 AM | Google

★★★★★ Kerry

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3/14/2026 12:00:00 AM | Google

★★★★★ Rebecca Niebrugge

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3/14/2026 12:00:00 AM | Google

★★★★★ juan don

The staff there are great but getting an appointment is something else. No one in the service department answers the phone so you have to go on line to make an appointment. Well under staffed. They go through staff like I go through socks. | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Gerard “Jerry” Doyon

I went there to purchase stuff for my VW. The parts guy seemed knowledgeable and helpful, but he was hard to find because he wasn't there at his desk. I had to wait for them to locate him. The service department lacked serious attention. I don't know what the mechanics are like but I know the service associates were not very helpful. | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Kim Clay

Do not recommend! | Read Full Review

3/14/2026 12:00:00 AM | Google

★★★★★ Ronnie Murphy

The most enjoyable car buying experience I've ever had,I will recommend them to all my friends. Also a great service department. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ tony lamptey

Quinten was great. I never felt pressured and he made me a deal that I could not refuse. If your looking, please go see him. | Read Full Review

3/12/2026 12:00:00 AM | Google

★★★★★ christian vasquez

Nos encantó el servicio de David Rivas muy amable y responsable nos supo asesorar e informar de todo el proceso de la reparacion de nuestro carro | Read Full Review

3/11/2026 12:00:00 AM | Google

★★★★★ David Taylor

Friendly staff, completed service on my vehicle timely. | Read Full Review

3/10/2026 12:00:00 AM | Google

★★★★★ Chuck Nix

Everything went very well | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Tamekia Day

I do not believe a diagnostic was done on my car . I’ve taken to 2 different volkwagen dealerships within the same month diagnosis different . So someone is lying or neither dealership knows what they are doing. Seems like both are trying to run a bill up either way I will never buy another Volkswagen it is the worse car I’ve ever p | Read Full Review

3/8/2026 12:00:00 AM | Google

★★★★★ Josh

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3/8/2026 12:00:00 AM | Google

★★★★★ Chris Baldobino

Very awesome place to buy new or used vehicle!! Highly recommended!! | Read Full Review

3/7/2026 12:00:00 AM | Google

★★★★★ Chris Bledsoe

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3/7/2026 12:00:00 AM | Google

★★★★★ T. V.

The service department was very helpful. | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ Lamarcus Hopson

I was well taken care of by the team in its entirety. Took my car in to be serviced and while I waited they took the time to make sure I was comfortable. I was even given the opportunity to be a part of their training while the floor team was practicing on a Mazda3. A very pleasant experience again from them. Can say so much more b | Read Full Review

3/5/2026 12:00:00 AM | Google

★★★★★ nanetta kennedy-ford

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3/2/2026 12:00:00 AM | Google

★★★★★ Mary

I took the car in for an oil change and specifically to check the tire pressure because I knew it was a little high. When they wanted to replace the engine and cabin filters, which I expected, but also wanted to do an alignment, I declined. The frustration is that I had to tell them literally 3 times that I did not want the servic | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Tara Wall

When I purchased my car from this dealership, my experience was very pleasant. Earl and Jim were both great to work with, and I left feeling confident about my decision. Unfortunately, my experience with the service department has been completely different. At my first service appointment after purchase, I was told I needed new tir | Read Full Review

3/2/2026 12:00:00 AM | Google

★★★★★ Junior Ard

Excellent service answered all my questions, definitely be back for my next service | Read Full Review

2/27/2026 12:00:00 AM | Google

★★★★★ Jerry Alsobrooks

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2/27/2026 12:00:00 AM | Google

★★★★★ Venita Judice

5 stars only because the dealership manager, and office manager made a correction to the mix up on the services rendered by the service department billing. | Read Full Review

2/26/2026 12:00:00 AM | Google

★★★★★ Henry Wilburn

Our salesman Marcus did a good job communicating throughout the process. The dealership was very professional and everyone was very nice. We really like car. | Read Full Review

2/23/2026 12:00:00 AM | Google

★★★★★ Marybeth Jacobs

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2/19/2026 12:00:00 AM | Google

★★★★★ Ashli Braley

Love the video showing what’s wrong and how it will be fixed!!! | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ tonyastephens71

Have some sensor lights that could not be corrected in my two hours of being there. We have to reschedule | Read Full Review

2/18/2026 12:00:00 AM | Google

★★★★★ Darren Cooks

Awesome service | Read Full Review

2/16/2026 12:00:00 AM | Google

★★★★★ Charlie Stephens

I was approved for a auto loan on a used Volkswagen through Gorman McCracken's website, then called the dealership to confirm that everything was in fact approved. The person who answered said that everything cleared and my vehicle was ready for pick up. I drove two hours to pick up the vehicle, with documentation in hand. The dealer | Read Full Review

2/16/2026 12:00:00 AM | Google

★★★★★ Brenda Irvin

Gorman made buying my car a very easy experience and they worked with me to make sure things came our just right for my budget. And I really like my car. It couldn't be better. | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Loretta Gregory

Very timely and efficient! | Read Full Review

2/12/2026 12:00:00 AM | Google

★★★★★ Mo Williams

The service department is ALWAYS rising above to create a quick— seamless experience! Thank you . | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ S D

A very family friendly atmosphere. I purchased the Volkswagen Atlas. There was no pressure and my sales representative Marcus was very attentive to my wants. I would definitely recommend this dealership to my family and friends. Also, the service center staff may have 5 customers but you never feel like you're not important too. | Read Full Review

2/11/2026 12:00:00 AM | Google

★★★★★ Andy Rogers

Great service! All smiling and friendly faces . Excellent transaction. Very helpful staff. I’d do business here again with no reservations. | Read Full Review

2/10/2026 12:00:00 AM | Google

★★★★★ Cecelia Bradley

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2/10/2026 12:00:00 AM | Google

★★★★★ david stewart

Fast and friendly service. Would recommend | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ Cathy Lay

Excellent service! Great people | Read Full Review

2/6/2026 12:00:00 AM | Google

★★★★★ nancy lake

T.J. went above and beyond in helping us. Highly recommend her for your next vehicle purchase. Thank you so much for your help and guidance. Will be back! | Read Full Review

2/5/2026 12:00:00 AM | Google

★★★★★ Carolyn Harvey

David was very patient and kind. | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Davy

Fast. Efficient, Friendly & Professional | Read Full Review

2/4/2026 12:00:00 AM | Google

★★★★★ Itzel Casas

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2/2/2026 12:00:00 AM | Google

★★★★★ james duke sr

Great service and advisor James Hooks! | Read Full Review

2/2/2026 12:00:00 AM | Google

★★★★★ Theresa Greene

The service is absolutely amazing. ALL personnel are so friendly & helpful. The service dept is excellent. | Read Full Review