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Payne Brownsville Volkswagen

★★★★★(58)read reviews

4017 N Expressway # 83, Brownsville, TX 78520

(956) 517-1536 Ask About Our Service Specials!

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Get 20% off select VW DriverGear purchases¹⁷ (no minimum required) with promo code VWDG2025 at checkout.Click for details
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Get a 10% rebate by mail¹⁵ via a Volkswagen Visa® Prepaid Card¹⁶ (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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Business Hours

Mon: 7:30 AM - 8:00 PMTues: 7:30 AM - 8:00 PMWed: 7:30 AM - 8:00 PMThur: 7:30 AM - 8:00 PMFri: 7:30 AM - 8:00 PMSat: 9:00 AM - 5:00 PMSun: Closed

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No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

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Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
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Customer Reviews

★★★★★ Christopher Shaver
Just bought a truck with Jose Mora! Awesome seller! | Read Full Review
4/30/2025 12:00:00 AM | Google
★★★★★ Maria Del Carmen Lara
Professionals. | Read Full Review
4/29/2025 12:00:00 AM | Google
★★★★★ Tere Az
Excellent costumer service | Read Full Review
4/15/2025 12:00:00 AM | Google
★★★★★ Jonathan Sanchez
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4/12/2025 12:00:00 AM | Google
★★★★★ Veronica Villarreal
Joel Sanchez did an amzing job at finding us a truck. The process was so easy and quick. This is our first time buying at Payne and will be coming back for sure. | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Terry Johnston
Got car in after harlingen flood. They kept me posted great feeling after I talked to them. | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ Nicole
Always amazing customer service. Thank you Memo, Art and Jorge for all your help :) | Read Full Review
4/6/2025 12:00:00 AM | Google
★★★★★ nathan janis
Purchased an Atlas Cross Sport SE edition with Jose Mora. He went above and beyond! Answered all of my questions, was honest and upfront and never pressured me to make a purchase. All the while making multiple visits and inquiries before making the decision to purchase the Atlas CS. I must say I am very impressed by the collective t | Read Full Review
3/29/2025 12:00:00 AM | Google
★★★★★ Elva Cisneros
Servicio rápido, puntual y servicial . | Read Full Review
3/29/2025 12:00:00 AM | Google
★★★★★ Mariam Rahman
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3/18/2025 12:00:00 AM | Google
★★★★★ Julio Miranda
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3/10/2025 12:00:00 AM | Google
★★★★★ Jorge Jimenez
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3/10/2025 12:00:00 AM | Google
★★★★★ Samantha Rosales
Joel sanchez took care of me and handled the whole process smoothly and professional. | Read Full Review
3/4/2025 12:00:00 AM | Google
★★★★★ Claudia Trevino
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2/19/2025 12:00:00 AM | Google
★★★★★ Luis Ruiz
Son muy amables con los clientes | Read Full Review
2/7/2025 12:00:00 AM | Google
★★★★★ F G
The customer service needs improvement. Good luck getting a response or call back from any of the departments. I called to both service and parts for some issues with my Volkswagen. After several attempts to contact them with no response, I ended up just taking my business to another location. | Read Full Review
2/7/2025 12:00:00 AM | Google
★★★★★ Gerardo David Mendoza
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2/5/2025 12:00:00 AM | Google
★★★★★ Henrie Hill
Nobody is answering the phone?!? Ive been calling all morning and no dept will answer?? Cell phones, desk lines and 877. Why? | Read Full Review
2/4/2025 12:00:00 AM | Google
★★★★★ Teresa Revesz
Today I had a WONDERFUL service experience, thanks to GERALD in the PAYNE Brownsville service department. It is not only important , but it is also critical to have an HONEST, FORTHRIGHT service representative like GERALD taking care of your car and service needs. GERALD's integrity, honesty, knowledge, experience and willingness to | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Alexa Roque
Lleve a mi carro a su primer servicio , me rasparon el volante , y la parte de plástico del asiento del copiloto. Mi carro estaba lleno de tierra en el interior muy mal servicio definitivamente ultima compra en esta agencia | Read Full Review
1/30/2025 12:00:00 AM | Google
★★★★★ Cristina Torres
Easy buying process. Very quick. | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ Chris Mtz
This is the worst service department and they don’t even answer the freaking phone | Read Full Review
1/27/2025 12:00:00 AM | Google
★★★★★ Trdrvr2swife Trdrvr2swife
| Read Full Review
1/23/2025 12:00:00 AM | Google
★★★★★ Valentino
The department of service and parts NEVER pick up the phone. NO WONDER NOT SELLING, I call the Corpus Christi Dealership almost immediately answer the call. I hope with the new building as consumers we can see a difference in customer service in general . | Read Full Review
1/20/2025 12:00:00 AM | Google
★★★★★ Hector Cruz
Excellent customer support | Read Full Review
1/18/2025 12:00:00 AM | Google
★★★★★ Trdrvr2swife Trdrvr2swife
| Read Full Review
1/16/2025 12:00:00 AM | Google
★★★★★ Daniel Guajardo
Very difficult to get in contact with the service department. Phone calls go unanswered, despite asking the operator to transfer. Even scheduled a service appointment through their website to be met with “we don’t take online appointments” when I showed up on time, despite my email confirmation. Frustrating experience when all you wa | Read Full Review
1/14/2025 12:00:00 AM | Google
★★★★★ William Noonan
Worst parts department. They still owe me a $20 refund because the computer system was not working at the time. Now the system won't even let me submit an order. It's like they don't want to make money. | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ John Alvarado
Edit: Copy paste response is same for all reviews. Still advertising discounts they will not honor FALSE ADVERTISING/BAIT & SWITCH I’ll start by saying I understand everybody has got to make a living including dealerships/salesman. With that said I came in to look at a model being advertised online for 7K off MSRP. Once I arrived th | Read Full Review
12/10/2024 12:00:00 AM | Google
★★★★★ John Alvarado
FALSE ADVERTISING/BAIT & SWITCH I’ll start by saying I understand everybody has got to make a living including dealerships/salesman. With that said I came in to look at a model being advertised online for 7K off MSRP. Once I arrived the best they could do was roughly 2K off MSRP. Any discount is appreciated, but don’t waste peoples t | Read Full Review
12/7/2024 12:00:00 AM | Google
★★★★★ jose jimenez
Great service and assistance from Mr. Memo. Very helpful. Monthly payment stayed exactly where we wanted. | Read Full Review
10/21/2024 12:00:00 AM | Google
★★★★★ Rafael Baldwin
Ivan gomez had excellent customer service and great sales man and good vehicle that he sold to us thanks Ivan gomez | Read Full Review
10/17/2024 12:00:00 AM | Google
★★★★★ karla chavez
Excellent customer service! | Read Full Review
10/4/2024 12:00:00 AM | Google
★★★★★ Travis Gearwar
This dealer sells parts online as direct oem parts. They verify part fitment with your VIN. I was sent a wrong part even though they verified fitment. I had to purchase the correct part, pay for shipping again, and pay to ship back the old part and pay a restock fee. Wasn't worth it in the end I didn't even send the old part back. Pe | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Nancy Torres
Courteous and helpful. Fast shipping | Read Full Review
9/27/2024 12:00:00 AM | Google
★★★★★ Mario Herrera
I have asked a salesman for information on spare tires and he always answers with ok and never replies back | Read Full Review
9/20/2024 12:00:00 AM | Google
★★★★★ Claudia Medrano
By far the worst place the only useful person is one girls in the front desk. My car a 2024 has been in the shop at least twice since purchasing it. The first time it was in for almost 5 months the second time it’s in right now god knows for how long because they have horrible communication. They have horrible customer service when I | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Veneno Reyes
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8/25/2024 12:00:00 AM | Google
★★★★★ Joey V.
Every since Arron left the service department is horrible they literally try to squeeze every cent out of you on unnecessary things but won’t include tire rotation with a hundred dollar oil change on a sedan. | Read Full Review
8/23/2024 12:00:00 AM | Google
★★★★★ THE VALLEY WINDSHIELDS LLC
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7/24/2024 12:00:00 AM | Google
★★★★★ Erick Hernandez
Súper amables y una atención premium | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Garza Boy
Straight forward No Nonsense car buying experience. | Read Full Review
7/13/2024 12:00:00 AM | Google
★★★★★ Morgan Norton
Can’t get a call back for a part I ordered online. No tracking number given. Spoke with a representative and she put me on hold for 30mins. I paid for overnight shipping on part and can’t get ahold of anyone. | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ LUIS SANCHEZ
It was a really good experience and the people there are really helpful. I will definitely recommend this place if someone is looking for a new car. | Read Full Review
6/20/2024 12:00:00 AM | Google
★★★★★ Jeff Patterson
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6/16/2024 12:00:00 AM | Google
★★★★★ Elsa Longoria
Excellent Customer Service!!! I got a quick response from the representative when I requested assistance. Luis Garcia is great, very helpful, knowledgeable and answers all the questions you may have about a vehicle. He walked me through all the features and gadgets of my new VW. It was an awesome experience. Luis is simply the best | Read Full Review
6/13/2024 12:00:00 AM | Google
★★★★★ Jay Gonzales
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6/13/2024 12:00:00 AM | Google
★★★★★ Carlos Sanchez
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6/3/2024 12:00:00 AM | Google
★★★★★ Christina Saenz
Best customer service ever! My sales rep was awesome , efficient and honest!!! | Read Full Review
6/2/2024 12:00:00 AM | Google
★★★★★ Karina Trevino
I love the customer service they provided, friendly and helpful. | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Pedro Castro
Homaro in the Service Department went above and beyond with a problem I was having while vacationing in South Padre Island. We had a flat tire and were unable to change it because the lock nut key was missing in our vehicle. Thank you all for the help. | Read Full Review
5/27/2024 12:00:00 AM | Google
★★★★★ Adriana Rivas
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5/27/2024 12:00:00 AM | Google
★★★★★ adrian rodriguez
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5/26/2024 12:00:00 AM | Google
★★★★★ Analee Rodriguez
Love it, never been there this was my first time buying VW. Our salesman ( Gerardo Saldivar) was very helpful and answered all of my question. As well as Guillermo Perez who walk us through every part of the car and review all the gadgets from the vehicle. It was awesome. Thank you again for having awesome personal working at Payne i | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Jay Saldivar
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5/20/2024 12:00:00 AM | Google
★★★★★ Karen Salinas
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5/20/2024 12:00:00 AM | Google
★★★★★ Karina Trevino
Payne Volkswagen in Brownsville is the best place to go, Gerardo Saldivar helped me to find what I was looking for, explained everything and did his best to give me a good price. Definitely recommend it | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Tiandre Butler
Quick & easy. Friendly personnel & was willing to answer any questions I had | Read Full Review
5/11/2024 12:00:00 AM | Google

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