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West Houston Volkswagen

★★★★★(138)read reviews

17113 Katy Fwy, Houston, TX 77094

(281) 206-0402 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 7:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Yeney Robert
I had the pleasure of working with Stacy during the leasing of our vehicle, and I can’t recommend her enough! From start to finish, she was incredibly professional, honest, and went above and beyond to ensure we were completely satisfied with the entire process. Stacy truly listened to our needs and took the time to understand exactl | Read Full Review
11/18/2024 12:00:00 AM | Google
★★★★★ Barbara Arvizu
Great costumer service! | Read Full Review
11/14/2024 12:00:00 AM | Google
★★★★★ Jeffery Wilkins
I purchased a pre-owned VW Atlas site unseen that I had shipped from Houston to Jacksonville. I was comfortable proceeding with the purchase because Russ gave me the information I needed nearly immediately for every inquiry, never trying to upsell me, or work in dealer add-ons to the price. The Atlas arrived today and it is exactly a | Read Full Review
11/12/2024 12:00:00 AM | Google
★★★★★ enzamora1126
Marcos is BEST! We can’t thank him enough for all his help with this purchase. He’s exceptional at his job and so personable. He treated us like family and was always so helpful in expunging everything we had questions on. If you need a car and are looking for someone at Volkswagen Marco is your guy! We can’t thank you enough Marco!! | Read Full Review
11/12/2024 12:00:00 AM | DealerRater
★★★★★ Nicole Zamora
We recently purchased a 2024 Atlas from Marco Perez and you can tell he loves his job! He worked patiently with us and did everything possible to make sure we were getting the car we wanted. We can thank him enough. We’ve never owned a Volkswagen until now and I can say we’ll never go to another dealership ???? Thank you Marco! | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ Erik T
We bought a brand new VW Atlas from West Houston. After 5 months and only 3000 miles the engine and transmission broke suddenly while we were driving (a scary experience!!) The car got towed as per the picture and could have caused a significant accident if on interstate. As per instructions by VW Road assistance they towed it to ne | Read Full Review
11/11/2024 12:00:00 AM | Google
★★★★★ ahmed
I recently had the a great experience working with Adam shawa with my car hunt! Adam went above and beyond and made my car buying experience great! | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ SALOMON ZONANA
Terrible service dealer in Houston I never by again one car | Read Full Review
11/8/2024 12:00:00 AM | Google
★★★★★ Yulmi Salgado
The entire process felt somewhat hurried. Although I am appreciative of the efficiency demonstrated in the service performed on my vehicle, the support provided for my concerns and inquiries was not satisfactory. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ M. KORTAK
Despite my insistence, they did not give me a floor mat for the car I bought and wanted more than $100 extra for the floor mat. Be careful; if you do not mention this in advance, the same thing can happen to you. Also, cars purchased from this branch will definitely be more expensive than other branches. | Read Full Review
11/7/2024 12:00:00 AM | Google
★★★★★ Valentina Jotovic
Very professional, honest and reliable. | Read Full Review
11/4/2024 12:00:00 AM | Google
★★★★★ gabbi_marie
I was forced to sit in Stacy’s office for almost 2 hours with my small children when we already had a deal worked up, applications filled out, and given all the information she needed to complete the sale, while she disappeared for 20 minutes at a time supposedly doing different things to “get us out of there”. She was aware of our p | Read Full Review
11/4/2024 12:00:00 AM | DealerRater
★★★★★ Ken WLP
I can't say enough great things about Reggie at this dealership! Reggie consistently goes above and beyond to make sure I'm taken care of when I get my Atlas serviced. There are other Volkswagen dealerships closer to me, but I gladly make the trip to this location because the service here is unmatched. If you’re looking for someone w | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Gabbi witt
I was forced to sit in Stacy’s office for almost 2 hours with my small children when we already had a deal worked up, applications filled out, and given all the information she needed to complete the sale, while she disappeared for 20 minutes at a time supposedly doing different things to “get us out of there”. She was aware of our p | Read Full Review
11/2/2024 12:00:00 AM | Google
★★★★★ Reagan C.
We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our | Read Full Review
11/1/2024 12:00:00 AM | DealerRater
★★★★★ Reagan Werner
We recently purchased a 2024 Volkswagen Atlas from Marco, and I can’t say enough about how exceptional he made the experience! Marco is extremely knowledgeable about the products he sells. He took the time to educate us on every detail of our new Atlas. He went above and beyond to make sure we felt informed, safe, and happy with our | Read Full Review
10/31/2024 12:00:00 AM | Google
★★★★★ Evelyn Wang
If you need car service, like fixing your car, you need to make appointments, and they will not service you without appointment. And their appointments need to wait one week! | Read Full Review
10/28/2024 12:00:00 AM | Google
★★★★★ Nina Jackson
I just purchased my third VW from West Houston VW. This doesn’t even include the family members I’ve sent there. Marco Perez is awesome!! So are Fahmeed, Steve and even the owner Frank makes me feel special!! | Read Full Review
10/7/2024 12:00:00 AM | Google
★★★★★ Keith Moore
On September 16, 2024 I accompanied my mother because she had taken her Volkswagen Jetta to get an oil change. She noticed about a week later her vehicle had lost a lot of oil after getting the oil change at West Houston Volkswagen. She took her vehicle back and one of the service guys told her the screw was lose from where they had | Read Full Review
9/17/2024 12:00:00 AM | Google
★★★★★ delrioboys
What a great buying experience I had with my son at West Houston Volkswagen. Marco Perez and his team are a great bunch. I see why Marco has been salesperson of the year so many times. ( I saw all of his trophies on his desk ). He is super informative and took the time to explain everything since my son was buying a car for the first | Read Full Review
9/15/2024 12:00:00 AM | DealerRater
★★★★★ Manuel Del Rio Jr
Came here with my son to come look at cars and SUVs. We had to best buying experience thanks to Marco Perez. He took the time to explain all the different buying options to my son. He was very informative and he also explained all the features. I will definitely recommend this dealership and Marco to my friends. | Read Full Review
9/14/2024 12:00:00 AM | Google
★★★★★ Prevengo
My experience was great. Marco is amazing and the rest of the staff are great too! He found my perfect vehicle and explained everything throughout the entire process! I will definitely make this my dealership of choice. If you're looking for a great vehicle at a great price, West Houston VW is it...can't go wrong here....they have so | Read Full Review
9/5/2024 12:00:00 AM | DealerRater
★★★★★ Sharon Presta
Marco was so easy to work with and delivered exactly what I was looking for! The entire experience was hands down the best from start to finish! | Read Full Review
9/4/2024 12:00:00 AM | Google
★★★★★ Tia Simmons M
Had a Volkswagen rental and loved it. Stopped into this location & spoke with Levi. He was incredibly helpful & full of knowledge. He has great experience & cares about the customer’s well being. He was kind & very patient. Answered every one of my questions & had my best interest at heart. He helped in every way that he could. Buyin | Read Full Review
9/3/2024 12:00:00 AM | Google
★★★★★ Natalia Castano
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9/3/2024 12:00:00 AM | Google
★★★★★ Sonji D
I had an excellent experience working with Levi. His customer service was top-notch, and his listening skills made all the difference. He took the time to understand exactly what I needed and went above and beyond to get me the best deal. I couldn't be happier with the service he provided and would highly recommend him to anyone look | Read Full Review
9/2/2024 12:00:00 AM | Google
★★★★★ Alexander Boone
Levi was great to work with! He was personable, knowledgeable and not overly “salesy” like some sales agents can sometimes be. He made the process of buying my new car super easy and comfortable. If you’re planning to go to VW Katy, be sure to ask for Levi | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ KumR
????? I had the pleasure of working with Riad, and I must say that his exceptional service went above and beyond my expectations. Riyadh patiently assisted me over a period of four months as I explored my options and made my decision. His dedication and commitment to customer satisfaction were evident throughout the entire process. | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ Bryce Davis
I have loved Volkswagen since I first bought my car January 2023 from Stacey. She was kind and extremely helpful. I have been loyal to Volkswagen and gotten my car serviced only by the service department for the 10k and 20k services. When I came in for my services I talked to a guy near the front left of the service department about | Read Full Review
8/30/2024 12:00:00 AM | Google
★★★★★ KumR
????? I had the pleasure of working with Riyadh, and I must say that his exceptional service went above and beyond my expectations. Riyadh patiently assisted me over a period of four months as I explored my options and made my decision. His dedication and commitment to customer satisfaction were evident throughout the entire process | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Tim Suarez
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8/29/2024 12:00:00 AM | Google
★★★★★ Viaury Marin
Do not buy Volkswagen cars, not even from this dealer. Poor experience of the after-sales service 2 case, my husband took the car yesterday 08.28.24 for a regular inspection and the result was that the car has an electrical problem and they do not know how to fix it, this is ridiculous and unacceptable, we do not want this car anymo | Read Full Review
8/29/2024 12:00:00 AM | Google
★★★★★ Sam Yusif
I bought my Vw Atlas last year. Today I took it for the first oil change. Service representative told me that eta for service would be 1:30 mins. After 1:30mins I saw my car still waits in the garage, emergency lights on, nobody near it. I asked them did they finish, they said no yet, they will start soon. I was so nervous and took t | Read Full Review
8/28/2024 12:00:00 AM | Google
★★★★★ J.A.
UPDATE 8/27/24: I went to Volkswagen to speak with Fahmeed in person. After speaking with both him and Adam, Adam advised me to bring in the car. Since then, they have made the necessary repairs. I have had the car back for a few days now, so far so good. It should not have taken me going in to be acknowledged. If everything had | Read Full Review
8/27/2024 12:00:00 AM | Google
★★★★★ Ashley Simien
I can't say enough good things about my experience with Levi! After a horrible experience at another dealership, I was hesitant and anxious about purchasing a car. But Levi was patient, kind, and truly listened to my needs. He made the entire process smooth and stress-free. Thanks to him, I found the perfect car, and I couldn't be ha | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Adriana Morrison
I had to have my vehicle serviced and had the pleasure of Chris helping me. He went above and beyond to ensure my inspection was also taken care of! Exceptional care from walking in and out. Thank you! | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Freddy Martinez
Bryan did a great job and was very kind and gently and also knew his job | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ MILAN HART
it would be super cool if parts ever answered the phone. Ever... | Read Full Review
8/25/2024 12:00:00 AM | Google
★★★★★ Kari McCullough
**Exceptional Experience with Levi** I recently had the pleasure of working with Levi during my car-buying journey, and I can't say enough about how fantastic the experience was! Levi is a true professional who goes above and beyond for his customers. From the moment I stepped onto the lot, Levi made me feel welcomed and valued. He | Read Full Review
8/22/2024 12:00:00 AM | Google
★★★★★ Cynthia Coffield
This dealership was awful. I came in for an oil change and they ran a system inspection. Quoted me $1200 for a fix that should cost $300 so I was going to exchange the vehicle and purchase a new one at full price. While I was talking to the salesperson, who ultimately disappeared and I had to leave to return to work, they continued t | Read Full Review
8/21/2024 12:00:00 AM | Google
★★★★★ Carolina Reavis
Buying a car can be stressful but not at West Houston Volkswagen. We had the pleasure of working with Marco Perez. He worked hard with the finance team to get us the car we wanted at the price we wanted. We never felt any pressure or any harassment. If you are looking for a great car at great price, go to West Houston Volkswagen, | Read Full Review
8/13/2024 12:00:00 AM | Google
★★★★★ Sony Thomas
Excellent staff and dealership! | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Carlos Nava pacheco
Im just trying to get a part, but the guy from parts answers and hang out, he says immediately that he cant heard nothing, I talk whit other departments and no issues, I called from multiple phones and same. I wont imagine the nightmare of buying a car here and had that issue if I need something, | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Giancarlo Ruiz
Service is subpar, there are internal (amongst themselves) and external (customer follow up) communication issues, and inconsistencies with the diagnosis of my vehicle. | Read Full Review
8/8/2024 12:00:00 AM | Google
★★★★★ Kevin Green
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8/3/2024 12:00:00 AM | Google
★★★★★ Vdoll
Marco Perez and the staff are the best! Jeff Newman got us in and out of finance quickly and is always a pleasure to work with. We love our new Jetta and we love West Houston Volkswagen so much we’ve been back six times! | Read Full Review
8/2/2024 12:00:00 AM | DealerRater
★★★★★ R Wheatle
Marco Perez is absolutely the best !! He listened to what we needed and delivered!! Marco is just a great person. Thank you Marco for taking care of us | Read Full Review
7/21/2024 12:00:00 AM | DealerRater
★★★★★ Rauf Merchant
Great customer service | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ Diego Araujo
I had an excellent purchasing experience with Edwin and left a 5-star review, recommending this dealer to everyone. However, my experience after the purchase has been very problematic. I've had several issues with the car, and communication with the VW representative is always complicated. Most recently, my car's keyless entry stop | Read Full Review
7/19/2024 12:00:00 AM | Google
★★★★★ J.A.
I will not ever be doing business with West Houston Volkswagen ever again!! It was my first time purchasing a car from them and will be my last! I purchased a used car from them, and initially, their customer service was great. I do understand it was an 'As-Is' cash car, but I believe they cleared the check engine codes before the c | Read Full Review
7/18/2024 12:00:00 AM | Google
★★★★★ Simone C
I recently moved to the area so this was my first time at this location. I was fortunate enough to have Jesse as my advisor and he was absolutely great! He communicated well with me and kept me updated along the way. I will definitely be back for all future service repairs! | Read Full Review
6/24/2024 12:00:00 AM | Google
★★★★★ Brandilee
Would never buy another VW because of this service department. The service techs are not qualified to work on their own vehicles. | Read Full Review
6/23/2024 12:00:00 AM | Google
★★★★★ Chris C
This dealership SUCKS! I was so ready to buy a car found online, just needed to test drive it. Drove 40 mins. away from home after work to see it, arrived, and when I went into the building I see, in an office, a man playing on his cell phone. I ask for help, and he tells me the two sales people are busy with other people, so I ask w | Read Full Review
6/17/2024 12:00:00 AM | Google
★★★★★ Shaneice Bufford
Cesar, David and Paul were nothing short of AMAZING. I came in right after a poor experience at another dealership and they really made my experience at Volvo West Houston an easy one, turning my day around. Very knowledgeable, understanding, and great negotiation. I can’t thank them enough for all their help in getting my new suv! | Read Full Review
6/15/2024 12:00:00 AM | Google
★★★★★ Pat Meirick
I got a great price on my car, and I had a good experience working with Russ to buy a used car from 500 miles away. | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ Humam Kadara
Steer away from this dealer. We bought a new VW atlas in 2022. After a few months, the car started making terrible noises whenever it stopped. The dealer mentioned in a rude way that there is nothing they can do and admitted that they sold cars with defective material in their brake pads. They offered to swap the car for a newer year | Read Full Review
6/12/2024 12:00:00 AM | Google
★★★★★ arturo mendoza
Fast and loyal service. Thanks Roxana for helping me with the purchase of the vehicle. | Read Full Review
6/10/2024 12:00:00 AM | Google
★★★★★ VT bui
It was a scam. I submitted my paperwork and offer online for 2024 Atlas, someone contacted me from Maryland zipcode. I suspected and called the dealership, it turned out the price that they advertised was wrong. In my opinion, the price was advertised and itemized with the listed savings; therefore, it could not be mistaken. | Read Full Review
6/9/2024 12:00:00 AM | Google
★★★★★ Nisa Varnado
Work with Roxanne on trading in my 2017 beetle to a 2024 ID4 , this team is really awesome, they tried their very hardest to get me into a car before I left there lot and succeeded ! I highly recommend going to Roxanne G! She is very personable and friendly! Thank you west Houston Volkswagen!!! I love my new car . | Read Full Review
6/6/2024 12:00:00 AM | Google
★★★★★ Patrick Wadlington
Excellent repair and service. My typically reluctant two teenage daughters solely dealt with the logistics, repair, and part ordering details. Via the service department's outstanding customer service (including but limited to their service provider Reggie), they experienced a comfortable, safe, and informed environment where they we | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Marisa Galavis-Brown
I had an excellent experience at the West Houston Volkswagen Service Center. They provided top-notch service and promptly fixed all my car issues. While their pricing is comparable to other places, the real value comes from their commitment to backing their work and using certified parts. This gives me much more confidence and peace | Read Full Review
6/5/2024 12:00:00 AM | Google
★★★★★ Taosgirl2024!!
Had a quick in/out purchase with Marco today. Answered all my questions. Showed me how to use all the technology and made it a great car buying experience. Oh a great deal too ??!! | Read Full Review
6/2/2024 12:00:00 AM | DealerRater
★★★★★ David Margiolos
Excellence in service, Hats off to Daniel Mitchell and his Svc Mgr Chris. They are the example of excellence . My vehicles are in the best hands. when having service and maintenance preformed. Could not get any better than this! Thank you for all you help. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ ED IBARRA
Well , it's the first time I ever need my Passat recalled. First day there I got to speak to Mr. Jesse since he approached me before any other person, he is a very knowledgeable n nice person, he answered my questions about the recall, he also guide me on the best way to get this done . | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Claudia Kim
Excellent customer service from the service advisor Jesse Vega. He’s super professional and friendly and communicates well. Thank you for your help. | Read Full Review
5/29/2024 12:00:00 AM | Google
★★★★★ Marcus Johnson
Very happy with the service I received. Reggie stayed in contact with me. My issue was not simple but everyone listened and worked hard to resolve each problem. Being able to connect by text was a real plus! | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Luis Eduardo Guerrero M D
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5/28/2024 12:00:00 AM | Google
★★★★★ nette V
Quick service and pleasant and helpful staff!! | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ mugen117
Went in for the first service on my 40th anniversary edition GTI and expected a seamless hassle free experience. This is my 6th VW and 3rd GTI, I’m very much a VW enthusiast. Since the day I purchased the vehicle ( July 31 2023 ), I didn’t see a need to look for missing items especially a new vehicle off the showroom floor. I don’t | Read Full Review
5/28/2024 12:00:00 AM | Google
★★★★★ Candice Ferguson
I called Reggie to book an appt to have my car serviced due to the issues I was experiencing. He got me in the next day and listened to my concerns as always. During the time I was waiting for my car to be serviced, he would check in giving me an update. Once it was done, he explained what my issue was, which was corrected. I lef | Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ Natalie Emans
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5/26/2024 12:00:00 AM | Google
★★★★★ luis alfonso jofre bruguera
Great costumer service. Mr. Regi on the service department killing it like always!!! | Read Full Review
5/26/2024 12:00:00 AM | Google
★★★★★ Hilo Smith
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5/26/2024 12:00:00 AM | Google
★★★★★ Omar Ledesma
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5/25/2024 12:00:00 AM | Google
★★★★★ Algernon Howard
My visits are always very professional and pleasant. Exceptional service! | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ Romina Nino
The service was fast and professional! Loved Jesse! He was very kind and efficient! I must also say, the personnel in the entire department made a huge difference! They were all So friendly and welcoming! 10+ | Read Full Review
5/25/2024 12:00:00 AM | Google
★★★★★ Justin Crawford
Jesse is amazing to work with. Very thorough and you can tell he likes his job. He really cares about good customer service. | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Robert Burns
Absolutely the best in servicing my Tiguan. My fuel tank would not allow a full tank when filling and they fixed that + several other things I hadn't mentioned. A class act all the way, including a free car wash and vac. Treated just like royalty and it was my FIRST VISIT. Highly recommend ! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Jessica Sabas
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5/24/2024 12:00:00 AM | Google
★★★★★ Adeel Ashia
Marcos was very helpful, professional, friendly and very patient in helping us out in selecting our car. He is indeed an asset for the organization. Director Fahmeed was very approachable and ensured that we were happy customers before we left the dealership. Appreciate the great customer service ! Thank you ! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Darren Yong
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5/24/2024 12:00:00 AM | Google
★★★★★ sonya maddox
Reggie was my service advisor for my VW Atlas R-Line. He’s awesome to work with. Very friendly and he keeps me informed about my car. He got my service completed in a timely manner and was a joy to work with. The entire staff is friendly and so nice. Their the best!!! | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ roy vivas
Excelente atención | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ Manouchehr Misaghian
It is too expensive. John did a friendly job. | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ CELSO OLIVARES
Terrible experience ! I started shopping for an 2024 Atlas Peak edition and I found the best deal at West Houston Volkswagen. I leave 6 hours away from this dealership so a salesperson named Stacy got in touch with me, via phone. We kept communicating via text , she made me feel I was in good hands , for she kept on stressing the | Read Full Review
5/24/2024 12:00:00 AM | Google
★★★★★ J S
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5/22/2024 12:00:00 AM | Google
★★★★★ Carletha Bew
I'm from Joliet, IL I was visiting family for a week. I had service appointment Monday was only in there for an hour they did an excellent job on my service. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Karen Nicholas
Service was excellent! My car was ready in a timely manner and it was washed and vacuumed when I picked it up!! | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Kellie Donoghue
Really love west Houston VW. Not only did their service team take great care of my car but he actually explained to me what was done, why, and why the issue wouldn’t happen again. I appreciated the explanation and assurance. Highly recommend | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Aziah grier
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5/22/2024 12:00:00 AM | Google
★★★★★ PETER CHAWLA
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5/22/2024 12:00:00 AM | Google
★★★★★ Travis Jeffreys
Great Dealership and great people. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Gene Neptune
Great, fast, friendly service. Always a pleasure doing business with Reggie. | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ Diego Vieyra
Daniel was super helpful. Answered all my questions and directed me to waiting area with water and coffee. I may or may not have talked his ear off but he was patient. What can I say I’m high maintenance. Appreciate the help. | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Sankar Gopalakrishnan
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5/21/2024 12:00:00 AM | Google
★★★★★ Tracy
Great service….good communications all the way | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Brandon Pender
Jesse was amazing and my service was quickly done. I really enjoyed my experience | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Elizabeth DeBate
Excellent service! I live in Louisiana and will drive here for service on my vehicle. | Read Full Review
5/21/2024 12:00:00 AM | Google
★★★★★ Chrystal Parrish
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5/20/2024 12:00:00 AM | Google
★★★★★ Yarah Gonzalez
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5/20/2024 12:00:00 AM | Google
★★★★★ Ulrich Vianney Nonyu Moutassie
The repair was done in a little over than an hour and much cheaper than I expected. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Miviala Cuadot
Great experience as usual. | Read Full Review
5/20/2024 12:00:00 AM | Google
★★★★★ Hans Hoogerbrugge
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5/18/2024 12:00:00 AM | Google
★★★★★ Jesus Arrambide
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5/18/2024 12:00:00 AM | Google
★★★★★ Brendan Beeming
Fast and efficient! Great service! | Read Full Review
5/18/2024 12:00:00 AM | Google
★★★★★ Ricardo Carmona
My experience was soo nice ! Russ did good job ! | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ jason muise
Excellent seevice | Read Full Review
5/17/2024 12:00:00 AM | Google
★★★★★ Carlos Petit
My 2018 Tiguan only knows West Houston Volkswagen for service. Reggie has been my service representative for several years and when he’s not around the other service reps provide equal service quality keeping my 2018 Tiguan running like new. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ Christine Rowland
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5/15/2024 12:00:00 AM | Google
★★★★★ Carolina Gálvez
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5/15/2024 12:00:00 AM | Google
★★★★★ Teresa Maria Applewhite
West Houston VW is great, the staff we've encountered over the last 4 years are honest and accountable. We are always well taken care of, when mistakes are made the team owns it and makes it right. We also traded in our 2019 Atlas for a 2024 model. Great sales team and seamless process! | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Ted Muller
My service advisor Daniel, is the absolute best. Extremely knowledgeable and always helpful. He is an asset to VW WEST HOUSTON. TVM | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Daniel Torres
Very nice staff. They keep you updated with the progress of your service and answer all your questions. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Anthony Dadamo
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5/15/2024 12:00:00 AM | Google
★★★★★ Megan Taylor
10/10 recommend buying a used car here. The car salesman were efficient and never hounded me or tried to pressure me. They were very calm and got me in and out so fast. They were willing to work with me and helped me maneuver the car buying process seamlessly. | Read Full Review
5/15/2024 12:00:00 AM | Google
★★★★★ Bart Agee
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5/15/2024 12:00:00 AM | Google
★★★★★ Barkat Maknojia
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5/15/2024 12:00:00 AM | Google
★★★★★ Howard Lozada
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5/14/2024 12:00:00 AM | Google
★★★★★ Cheryl Grimes
Everything went well | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ SEON LEE
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5/14/2024 12:00:00 AM | Google
★★★★★ Jennifer Champion
Reggie and Lester are the Bomb! | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Shelley Pleasant
Service was great from scheduling the appointment to checking out! They were punctual and kept me informed on the status of my vehicle. I was very pleased and appreciate their customer service ?? Thank you Bryan for a great experience! | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Luis Salinas
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5/13/2024 12:00:00 AM | Google
★★★★★ Steve Williams
Explained everything very clearly and very helpful throughout the process. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Saraj Gupta
Service was really good and on time. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Juan R Viader
All's well that ends well. We were interested in a Jetta model from online inventory. We purchased a better model for the same price due to Salesman Bert's guidance. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ LaQuita Noel
Came nearly an entire hour before my scheduled appointment, they took me in immediately, very accommodating. The wait didn’t feel long (but as we know cars getting serviced does take a while) but due to the amenities & services offered the wait was painless. Really great experience with the staff, my service advisor , Jesse and the o | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Silvia Funes
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5/13/2024 12:00:00 AM | Google
★★★★★ S.L. Duncan
Excellent service, friendly people, I recommend this dealer! | Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ Hani Abo Samra
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5/12/2024 12:00:00 AM | Google
★★★★★ Hope Anyanwu
Fast and professional | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Charlie Khoei
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5/11/2024 12:00:00 AM | Google
★★★★★ Malcom Guillory
The service was excellent. | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ JUSTIN JACKSON
Reggie Walker is awesome, I love coming here! Top tier service! | Read Full Review
5/11/2024 12:00:00 AM | Google
★★★★★ Rusa
John was actively engaged and made you feel welcome as soon as you open the door. He is really great! | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Akin A
Excellent and prompt service. Courteous reps. Did not upcharge for covered services | Read Full Review
5/9/2024 12:00:00 AM | Google
★★★★★ Elena Howard
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5/9/2024 12:00:00 AM | Google
★★★★★ Victor Dovjar
Great people, easy to make a deal. Great offers. Thanks for great experience | Read Full Review
5/9/2024 12:00:00 AM | Google

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