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Gossett Volkswagen

★★★★★(106)read reviews

1875 Covington Pike, Memphis, TN 38128

(901) 251-0150 Ask About Our Service Specials!

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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Joshua's Learning House
Tira is the best! She's always in point with what I need done to my vehicle & makes sure I get the best service | Read Full Review
5/2/2025 12:00:00 AM | Google
★★★★★ Scott Edwards
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5/2/2025 12:00:00 AM | Google
★★★★★ DaMarico Fowler
Fast, efficient service. Clean facilities and decent amenities if you have to wait. The people working at both locations are highly personable and professional | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ Eric Coleman
I had a shaky experience purchasing my Atlas Cross Sport from Gossett a couple of years ago, but the maintenance has gone really well. This time, I was there for a recall and it took about 10 minutes to fix. I was impressed with the professionalism of my service advisor and the accessibility of the facilities. | Read Full Review
4/28/2025 12:00:00 AM | Google
★★★★★ Pablo Alvarado
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4/26/2025 12:00:00 AM | Google
★★★★★ David King, Jr.
Quick, fast and painless !!! | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Ray Turner
I really dont prefer using google for anythng | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Ray Turner
Appointment did not go as well as planned | Read Full Review
4/26/2025 12:00:00 AM | Google
★★★★★ Curtis McKinney
Really bad service to have to go to main office and pick up parts,wait to be billed even though cc on file,then have to go to another location to pick up body parts because it is a bumper and too big to keep at main dealership. | Read Full Review
4/23/2025 12:00:00 AM | Google
★★★★★ Keenen Cobb
Just had my transmission repaired here and the service was excellent from start to finish. The staff was professional, transparent, and kept me informed throughout the entire process. My car is running smoothly again, and I really appreciate the quick turnaround time. Highly recommend Gossett Volkswagen for any service needs—top-notc | Read Full Review
4/18/2025 12:00:00 AM | Google
★★★★★ Sarah Bernard
If I could give the service department more than 5 stars, I would! Aaron L and Tiara are amazing. Their friendly nature and dedication to service is unmatched. They helped me while I was traveling and in a bad spot. I wish I had this amazing service department in my home town! | Read Full Review
4/10/2025 12:00:00 AM | Google
★★★★★ Lara Bouve
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4/5/2025 12:00:00 AM | Google
★★★★★ Akshar Brahmbhatt
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4/2/2025 12:00:00 AM | Google
★★★★★ Tennille Moten
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3/30/2025 12:00:00 AM | Google
★★★★★ G.K. Kanev
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3/30/2025 12:00:00 AM | Google
★★★★★ Isslaam Ali
Salesman Arthur wasn’t knowledgeable in what sales promotions were available. The VW site had an 0.9% promotion but I didn’t realize it was only for 2024 models not 2025. When he told me qualified I for the $2500 cash back promotion told him I was interested in the 0.9% promotion and he told me you will get both promotions. In the fi | Read Full Review
3/30/2025 12:00:00 AM | Google
★★★★★ Harold Moss
I had a recall on my VW Cross Sport and I was in and out in 30 minutes. Excellent service. Tiara Foster is an excellent Service Consultant. | Read Full Review
3/29/2025 12:00:00 AM | Google
★★★★★ Diana Abdulrahim
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3/27/2025 12:00:00 AM | Google
★★★★★ Alica Carr
Service department was A1. Quick and easy. | Read Full Review
3/27/2025 12:00:00 AM | Google
★★★★★ Amber Miller
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3/27/2025 12:00:00 AM | Google
★★★★★ Eddie Johnston
Amazing places | Read Full Review
3/26/2025 12:00:00 AM | Google
★★★★★ Marjorie Bowen Nolan
I’ve always been given the best service when I’ve had my car serviced. I’m met at the door with a smile and the young lady knows my name ?? | Read Full Review
3/22/2025 12:00:00 AM | Google
★★★★★ Madi Symone
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3/21/2025 12:00:00 AM | Google
★★★★★ Terry Walker
Very good | Read Full Review
3/20/2025 12:00:00 AM | Google
★★★★★ Henry Herrod
Chris and Little Aaron are very nice and customer oriented . But my car was there for 13 days and then I returned it one day after I picked it up. I think the problem is that electric car mechanics are few and far between and Gossett doesn’t have enough of them.. | Read Full Review
3/19/2025 12:00:00 AM | Google
★★★★★ Brenda Willis
The customer service department in the service department is awesome | Read Full Review
3/17/2025 12:00:00 AM | Google
★★★★★ Brittany Abram
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3/17/2025 12:00:00 AM | Google
★★★★★ Lenora Davis
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3/17/2025 12:00:00 AM | Google
★★★★★ Bradford Harris
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3/13/2025 12:00:00 AM | Google
★★★★★ Shay Mcgirt
Great service | Read Full Review
3/8/2025 12:00:00 AM | Google
★★★★★ Sascha Xander
They are incredibly flexible and complete service in the time frame they say they will. | Read Full Review
3/8/2025 12:00:00 AM | Google
★★★★★ Sam Fusaro
Took my VW in for recall work on the fuel system. Service team members were courteous and professional. Only complaint I really had was every other dealership I’ve been to washes the car after service is performed. I thought this would have been done especially since my car smelled like fuel immediately after getting inside and for | Read Full Review
3/8/2025 12:00:00 AM | Google
★★★★★ Ed Mccray
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3/8/2025 12:00:00 AM | Google
★★★★★ Daisyflower
It was good to be notified to have a recalls done to solve the problem. It was a long wait, but took care of recall problem while I was waiting in the waiting area. Thank you!! | Read Full Review
3/6/2025 12:00:00 AM | Google
★★★★★ Amanda Prislovsky
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2/28/2025 12:00:00 AM | Google
★★★★★ Sharon Bryan-Stone
Personable and friendly. Addressed concerns efficiently. Good experience overall. | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ ERIKA PRYOR
I will ALWAYS be a loyal customer of Gossett VW on Covington pike! I have purchased two Tiguans from them and no matter what I’ve needed be it routine maintenance or something more serious, the service team has gone above and beyond to make me feel like I am their priority. Always friendly, professional and personable. They are the | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Aubrey Brookins
Waited 4 hours for an oil change. Had appointment!!!! | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Anna Brown
I did not have a good experience with the service department at Gossett Volkswagen and would not recommend taking your vehicle here for service. They claimed to do a full service on my vehicle and did not check coolant, did not fill my oil up, did not top off my washer fluid. I would not trust this business with my vehicle and will | Read Full Review
2/27/2025 12:00:00 AM | Google
★★★★★ Kelsey Gardner
I have already emailed customer service with my concerns and got an automated response. I was reminded once again why I chose Wyatt Johnson instead of Gossett. I went for an oil change and expressed great concern that my dome lights randomly turn on and off whether it be day or night. I told them how frequent it has become and even | Read Full Review
2/24/2025 12:00:00 AM | Google
★★★★★ Ashley Reynolds
Great customer service | Read Full Review
2/22/2025 12:00:00 AM | Google
★★★★★ Kenneth Posey
Outstanding job performance | Read Full Review
2/20/2025 12:00:00 AM | Google
★★★★★ Shawna McClatcher
I love Gossett! I had an issue last year and it was corrected and I will be forever grateful. | Read Full Review
2/19/2025 12:00:00 AM | Google
★★★★★ Lee Pettus
Will not use again. Their part was faulty the day it was installed but charged me to diagnose and replace it again. Argued about warranty on the part they sold 2days before. | Read Full Review
2/16/2025 12:00:00 AM | Google
★★★★★ Michael Sullivan
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2/15/2025 12:00:00 AM | Google
★★★★★ Patricia Bradshaw
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2/15/2025 12:00:00 AM | Google
★★★★★ Whitney
Amazing staff and they went above and beyond to make sure everything was perfect. My sales person, Ashley, was completely amazing even when I had second guessed my decision to trade my car. | Read Full Review
2/13/2025 12:00:00 AM | Google
★★★★★ Badrul Hossain
Done in pretty good time. Waiting area is nice. The personnel at Gossett were pleasant and professional | Read Full Review
2/13/2025 12:00:00 AM | Google
★★★★★ Jeannine Friedl
The Gossett Service Team was very nice and thorough in discovering my Atlas' repair needs. The news was not desirable but it was delivered with empathy. They were also great at setting my expectations for costs and timeline. | Read Full Review
2/12/2025 12:00:00 AM | Google
★★★★★ Brad Griffin
Service went well, I kind of expected a basic wash & vac like they did on previous service trips but that did not happen. | Read Full Review
2/6/2025 12:00:00 AM | Google
★★★★★ Cassandra Brittmon
In all my years of receiving service and being a VW owner, this one was HORRIBLE!! Although I called to schedule my regular service call for Oil Change, the guy Christopher (I assume) only name on my paperwork did not listen, remember or respond to any of my concerns. I don’t even feel like my oil was changed because he said after I | Read Full Review
2/6/2025 12:00:00 AM | Google
★★★★★ Nikunj Patel (Nick Patel)
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2/2/2025 12:00:00 AM | Google
★★★★★ Amanda Bass
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2/1/2025 12:00:00 AM | Google
★★★★★ Madiha Haji
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1/31/2025 12:00:00 AM | Google
★★★★★ Travon Fletcher
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1/30/2025 12:00:00 AM | Google
★★★★★ Carol Williams
Took my Volkswagen Cross Sport for oil change The whole team is always professional from front to back | Read Full Review
1/29/2025 12:00:00 AM | Google
★★★★★ gloria middleton
This was the first time I bought this particular vehicle in and there was a problem. The problem was resolved and I felt i was seen and heard. Thats the Volkswagen standard that I'm used. Great job guys! | Read Full Review
1/26/2025 12:00:00 AM | Google
★★★★★ Daramie Houston
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1/23/2025 12:00:00 AM | Google
★★★★★ chad jones
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12/29/2024 12:00:00 AM | Google
★★★★★ ali abualhija
I have reviewed them before about some experience that I was not happy about. I appreciate their response, they called me and they apologized, next time I booked an appointment with them and got accidentally 2 hours late even though I was late, still they accommodate me and they fix the open recall on my car, they answered my questio | Read Full Review
12/28/2024 12:00:00 AM | Google
★★★★★ Chris Uselton
Good place everyone's really friendly but Jesus Christ the way overpriced on everything, $600 to look under the hood. | Read Full Review
12/25/2024 12:00:00 AM | Google
★★★★★ Gregory Woods
Great team great service. The team always step up and take care of all my needs. Tiara was great. | Read Full Review
12/22/2024 12:00:00 AM | Google
★★★★★ Marjorie Bowen Nolan
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12/21/2024 12:00:00 AM | Google
★★★★★ Yiulinda Thompson
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12/21/2024 12:00:00 AM | Google
★★★★★ Your Notary
Great job!! | Read Full Review
12/20/2024 12:00:00 AM | Google
★★★★★ Molly Haight
They communicate really well and let people know a realistic time frame. | Read Full Review
12/19/2024 12:00:00 AM | Google
★★★★★ ali abualhayjaa
Service Department are not great over the phone, I called as I have notified there is a open safety recall on my car, trying to ask why as my car has no issues, she asked for VIN then referred me to another person who did not pick up the call, I left up a voice note twice with name and number and waiting to call me back, they did not | Read Full Review
12/18/2024 12:00:00 AM | Google
★★★★★ Daisyflower
It was good to be notified to have a recalls done to solve the problem. Taylor is always nice & it was a long wait, but took care of recall problem while I was waiting in the waiting area. Thank you!! | Read Full Review
12/16/2024 12:00:00 AM | Google
★★★★★ Barry Jones
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12/14/2024 12:00:00 AM | Google
★★★★★ Chelsey Jones
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12/11/2024 12:00:00 AM | Google
★★★★★ Greg Karr
The service rep was outstanding. Clean neat waiting area, all service was done as requested. | Read Full Review
12/11/2024 12:00:00 AM | Google
★★★★★ Jeannine Friedl
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12/11/2024 12:00:00 AM | Google
★★★★★ ali abualhayjaa
Service Department is so rude over the phone, I called as I have notified there is a open safety recall on my car, trying to ask why as my car has no issues, she asked for VIN then referred me to another person who did not pick up the call, once I called again, she picked up the call and she was speaking in very rude way and looks a | Read Full Review
12/9/2024 12:00:00 AM | Google
★★★★★ Kat35 Lulu
Excellent experience! Thrilled with the price I was given for my Beetle. Jason is awesome! | Read Full Review
12/6/2024 12:00:00 AM | Google
★★★★★ Tori Pinckney
Friendly and no pressure | Read Full Review
12/6/2024 12:00:00 AM | Google
★★★★★ lori higgins
I was pleased with the work that was done but some of the details of the work was not communicated correctly which caused a delay in completion. But will still use this dealership for all of our work. | Read Full Review
12/6/2024 12:00:00 AM | Google
★★★★★ Chase Bowers
I have a 2022 Atlas. Coolant light came on around a year ago, Gossett Covington Pike fixed it fairly easily with a good experience all around. Still under warrantee, coolant light is on again as of 11/30/2024. Vehicle arrived at the dealership and I called 12/1/2024. Warrantee is set to pay for a loaner or rental for repairs. Now the | Read Full Review
12/2/2024 12:00:00 AM | Google
★★★★★ Scott Turnage
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11/30/2024 12:00:00 AM | Google
★★★★★ ItsHavannah
I’ve been having issues with my car since I got it, 2 and a half months later it now needs a new engine, and motor, and the crankshaft pulley broke off because the crankshaft was bad, so I definitely don’t suggest going for a used car even if they claim they’ve fixed it up because they told me the did a diagnostic and fixed whatever | Read Full Review
11/21/2024 12:00:00 AM | Google
★★★★★ Airelle James
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11/15/2024 12:00:00 AM | Google
★★★★★ Chris Cooper
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11/1/2024 12:00:00 AM | Google
★★★★★ Adrienne Murphy
I made an appointment online to have four tires put on my Taos and also requested a couple other things to be checked, and checked the box that I needed a loaner car so I'd be able to go to work instead of waiting. Received an email confirmation with the date, time, location, and work requested. Got there this morning at my schedul | Read Full Review
10/30/2024 12:00:00 AM | Google
★★★★★ Emily MacWilliams
Buying a car here was a night and day experience from all my previous experiences. Michael Phillips is the best car salesman I’ve ever worked with and would recommend anyone looking for a new car to go to him. There was no back and forth, no additional stress in an always somewhat stressful situation. I was happily surprised that it | Read Full Review
10/27/2024 12:00:00 AM | Google
★★★★★ nahla mohammed
Took my car for minor service on 9/18/2024. Tylor, as advisor, took over my service, told me it would take a week, told me she can’t offer me a loan car or any complimentary at the moment because “VW IS VERY SHORT STAFF CURRENTLY!” I tried to be nice and tried to compensate with my needs. Today is 10/15/2024 and my car is still at de | Read Full Review
10/15/2024 12:00:00 AM | Google
★★★★★ M. Isaac Ripple
I have no complaints as to the quality of service rendered by Gossett Covington Pike - my appointment times are always honored and the maintenance is high quality. Today, however, I took my vehicle in for a a scheduled 40k service which I scheduled via my VW app. While scheduling, I selected that I would need a loaner vehicle, but up | Read Full Review
10/1/2024 12:00:00 AM | Google
★★★★★ Sin Va
Vincent sold me an Atlas 2023. He is really good at pushing a sale. He said he would get it detailed a day before I went and all they did was vacuum very badly. He said I could charge my phone on the console and that didn’t work. Child lock on one side of the door does not work either (VERY IMPORTANT). And my car turns off randomly w | Read Full Review
8/6/2024 12:00:00 AM | Google
★★★★★ L Coley
My experience at VW of Germantown is always a BLESSED one. Everyone is always professional and Great personalities. Thank you all again for taking care of my car. Ms. Jennifer is always a ??. | Read Full Review
8/2/2024 12:00:00 AM | Google
★★★★★ Peter Vogel
Extremely helpful. Fast service | Read Full Review
7/20/2024 12:00:00 AM | Google
★★★★★ Ashley Ivy
Services was great a little busy, but service was wonderful!! | Read Full Review
7/17/2024 12:00:00 AM | Google
★★★★★ Bruh Ali
I appreciate Mr Ford on assisting me with my purchase. Not over bearing or too aggressive, just friendly conversation and the information needed to make the right purchase. Need more salesman like this! Thanks! | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Lorie Dischner
The overall service was excellent. | Read Full Review
7/14/2024 12:00:00 AM | Google
★★★★★ Brittne Lee
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7/12/2024 12:00:00 AM | Google
★★★★★ Tracy Johnson
I drove into the service department and noone came out. I walked into the service department and no one even said hello. I told someone that i was looking for Tiara. Tiara finally came, but said i didn't have an appointment even though i could pull up the email confirmation. I had to wait an exorbitant amount of time waiting for an o | Read Full Review
7/12/2024 12:00:00 AM | Google
★★★★★ Andrew Ostrovskyi
??????? ??????. ? ???? ?????????? ???????. ????? ??????? ??????????? ?? ????? ????????? ?????? ????? ????????. ?? ???? ? ????????? ???????? ??????? ??????????, ???? ? ????? ??? vin ?????? | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Amanda Salmon
Lee is my service coordinator and he is wonderful to work with! I was a bit disappointed with how long it took but Lee explained that they were backed up due to people being off due to a conference. Everything seems to be fixed and I am thankful! I needed the car back because I was going on a trip and Lee made sure that happened! | Read Full Review
7/11/2024 12:00:00 AM | Google
★★★★★ Kennedy Thacker
Great place to buy a car! Very easy and quick process, Zack and the whole team were super helpful with all my needs and I'm super happy with my switch to a Volkswagen from my Jeep! | Read Full Review
7/8/2024 12:00:00 AM | Google
★★★★★ Pamela Stubbs
The few times I have had to visit the service department has been rewarding. I received exceptional service in a timely manner. Thank you! | Read Full Review
6/22/2024 12:00:00 AM | Google
★★★★★ Fax6871
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6/6/2024 12:00:00 AM | Google
★★★★★ Keith Brown
Great customer service and timely appointments and exceptional waiting area and refreshments | Read Full Review
5/22/2024 12:00:00 AM | Google
★★★★★ S Nesmith
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5/22/2024 12:00:00 AM | Google
★★★★★ Damir
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5/20/2024 12:00:00 AM | Google
★★★★★ Angela Jett
The brakes have been squeaking on this car since I purchased it a week ago with no help from Volkswagen. | Read Full Review
5/16/2024 12:00:00 AM | Google
★★★★★ BerkAE
Tristan — great guy! Gossett VW’s policies and business practices? Atrocious! My bill was set to cost over $700 just to replace the handle that pops the hood and the plastic bit that connects the line that pops the hood. These parts are $70 total, and the other $630 comes from labor ($190/hr), diagnostics ($250), fees, and taxes. Di | Read Full Review
5/14/2024 12:00:00 AM | Google
★★★★★ Freddy Diaz
Excellent service, very dedicated employees. | Read Full Review
5/13/2024 12:00:00 AM | Google
★★★★★ Kendrick Smith
Lee was amazing! The service was fast and friendly! I'll be back! | Read Full Review
5/12/2024 12:00:00 AM | Google
★★★★★ BerkAE
Tristan — great guy! Gossett VW’s policies and business practices? Atrocious! My bill was set to cost over $700 just to replace the handle that pops the hood and the plastic bit that connects the line that pops the hood. These parts are $70 total, and the other $630 comes from labor ($190/hr), diagnostics ($250), fees, and taxes. Di | Read Full Review
5/11/2024 12:00:00 AM | Google

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