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Harper Volkswagen of Knoxville

Harper Volkswagen of Knoxville

★★★★★(288)read reviews
9901 Kingston Pike, Knoxville, TN 37922
(865) 312-7456 Ask About Our Service Specials!
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    $5 Off Front Wiper Blade Replacement3Click Here for Details
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    $20 Off Genuine Volkswagen Battery13Click Here for Details
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    $25 Off Genuine VW Brake Pad and Rotor Replacement11Click Here for Details
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    $129.95 Oil and Filter Service1Click Here for Details
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    No Charge Installation with the Purchase of a Genuine VW Pollen Filter or Engine Air Filter23Click Here for Details
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    $20 Off Tire Rotation with Brake Inspection9Click Here for Details
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    Get 20% off select VW DriverGear purchases17 (no minimum required) with promo code VWDG2025 at checkout.Click for details
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    VW Service Credit Card Click for details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.25 and 06.30.25.
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    Enjoy SiriusXM in your vehicle!Click for Details

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Business Hours

Mon: 7:30 AM - 6:00 PMTues: 7:30 AM - 6:00 PMWed: 7:30 AM - 6:00 PMThur: 7:30 AM - 6:00 PMFri: 7:30 AM - 6:00 PMSat: 8:00 AM - 2:00 PMSun: Closed
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Customer Reviews

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  • ★★★★★ gavin gibbins
    | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Elder
    This was my second purchase with them and they are just such amazing people and very down to earth and friendly. My family is big Harper Volkswagen lovers. | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ Vanessa Volpi
    What a stress-free car purchase experience. Dustin White cared more about selling a car. I will go back to this dealership in the future and encourage others as well. | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ ee pp
    I own a VW, an Audi, an Alfa Romeo, and a Ram Promaster Citywagon all purchased at a Harpers dealer. I am treated like a rich person at Alfa and Audi, and like a problem at VW (3% credit card fee???), and am treated like dirt at Harper’s Alcoa bc it’s a work truck and Harper’s sneers at the poors I guess? The service writer Jeff (o | Read Full Review
    11/18/2024 12:00:00 AM | Google
  • ★★★★★ David Treece
    Phil in the service department was great! The dealership performed my service and took care of the small problem I had. | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Marianne Brondum
    I can’t say how happy I was with the people at Harper Volkswagen, especially Joey. I was traveling from out-of-state when my car broke down and had to be towed there As you can imagine that was very stressful and they couldn’t have been nicer and more helpful and getting the job done quickly so that I could arrange to come back to | Read Full Review
    11/16/2024 12:00:00 AM | Google
  • ★★★★★ Nicolas Paolucci
    No car dealership is better than Harper’s locations. Sometimes you are sized up based on looks or age but if you speak with someone after just a few seconds they will treat you with the utmost respect. Will forever be a customer! | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Ricky
    Great service very professional | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Shannon McLean Stout
    | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ James Jones
    Appreciated the text updates and how quickly the work was completed! | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Bill Oliver
    I have had issues with Harper Volkswagon from the day I purchased my 2022 Atlas. I love the vehicle, but I have had various issues, including it taking 9 months before they actually got the car registered to me and got me the title for the car. The latest issue was with the service department this week. I was approaching the 70K m | Read Full Review
    11/14/2024 12:00:00 AM | Google
  • ★★★★★ Beth Dible
    Consistently great service. Appreciate the texting check-ins and the video of what was inspected. I will continue servicing my VW at Harper. | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Heather Bain
    Excellent | Read Full Review
    11/13/2024 12:00:00 AM | Google
  • ★★★★★ Clint Kappel
    Quick service. All covered by warranty. Complimentary car service to drive me and not have to coordinate a ride or need to wait. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Johnny Pineiro
    Excellent!! Very helpful. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Doug Griffin
    My baby, purchased brand new 12/2013 has only been serviced by VW. Phil made me feel she was in good hands. | Read Full Review
    11/12/2024 12:00:00 AM | Google
  • ★★★★★ Tripp Fulmer
    Team at Harper Volkswagen was awesome and extremely helpful in my experience buying a used vehicle from them this weekend! Thanks Andy! | Read Full Review
    11/11/2024 12:00:00 AM | Google
  • ★★★★★ Morgan Grecu
    | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ S Coley
    The service was top notch at Harper VW. Jeff our service manager was amazing and thoroughly knowledgeable about our car’s needs and the service we wanted. I can not thank him enough. Great job Harper VW | Read Full Review
    11/9/2024 12:00:00 AM | Google
  • ★★★★★ Cindy S
    First appointment of the day 7:30 am for my first recommended oil change and tire rotation since buying my car. I was informed it might take 2 - 2.5 hrs including a car wash. By 9:30 I asked how much longer since I had another appointment I had to go to by 10:30 in another town. I was told about 30 minutes. After 10 am I was in | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Bill Oliver
    I have had issues with Harper Volkswagon from the day I purchased my 2022 Atlas. I love the vehicle, but I have had various issues, including it taking 9 months before they actually got the car registered to me and got me the title for the car. The latest issue was with the service department this week. I was approaching the 70K m | Read Full Review
    11/8/2024 12:00:00 AM | Google
  • ★★★★★ Suzanne Beck
    | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Susan Burke
    I’m so happy that I brought my car to Harper Volkswagen. Jeff treated me so well. I will only go there from now on. Professional, friendly & great service. | Read Full Review
    11/7/2024 12:00:00 AM | Google
  • ★★★★★ Beth Fivecoat
    | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Doug Vandergrift
    Service was fast and excellent. They even sent me a video of the things that I needed to attend to on my car along with a quote. | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Mark Stockley
    | Read Full Review
    11/6/2024 12:00:00 AM | Google
  • ★★★★★ Patricia Dalton
    | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Gomez
    John and Jose at Harper Volkswagen service department are great at communicating truly appreciate the clarity and determination. | Read Full Review
    11/5/2024 12:00:00 AM | Google
  • ★★★★★ Basel Natour
    It's been a while since a bought a newer car do I was a bit apprehensive walking into a dealership. So when I walked in and met Marques at Harper's VW I felt I was talking to a friend with car knowledge not car salesman. He was knowledgeable, professional, just friendly and as business owner I would love to have him work for me | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Cameron Wilson
    | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Charlsie Burnett
    | Read Full Review
    11/1/2024 12:00:00 AM | Google
  • ★★★★★ Irish Kings
    I had a very smooth experience at Harper VW with Jamall and Trevor and of course the man in in charge Mr Chis Brown . thank you so much for a very good car buying experience. | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ Paula West
    In and out quickly, super friendly staff. | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ marcella groff
    Brought my Jetta in for 30000 mile maintenance which included tire rotation I don't believe they did that service my front right tire was missing valve cap and when I got my vehicle back was still missing on same tire front right...which to me they didn't rotate tires.I called and was told they rotated tires and left the cap off tha | Read Full Review
    10/30/2024 12:00:00 AM | Google
  • ★★★★★ jasmine fairbanks
    Jahmal did great!! He was very patient and very helpful. Let us look at multiple different cars and drive them around until we found the right one!! | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ Dylan Fine
    Harper VW sales rep was quick to reply to questions and did a great job sending videos and the condition and status of the cars. Total experience was great from start to finish. No haggling and straight forward. Test drive and purchase was smooth and easy. | Read Full Review
    10/28/2024 12:00:00 AM | Google
  • ★★★★★ jeff daniels
    Excellent service! | Read Full Review
    10/26/2024 12:00:00 AM | Google
  • ★★★★★ Plane
    incorrect part ordered after using VIN to order it through the service department and assured it’d be an easy process but after 7 days of waiting without a car it came in incorrect so they’re saying it’s going to be another 7 days before they can do anything. do not come here. do not | Read Full Review
    10/25/2024 12:00:00 AM | Google
  • ★★★★★ Adrian Susman
    Great experience with them last week. They got me fixed in a couple of days. Communication was great as they kept updating me through text every step of the way. Highly recommend! | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Josh Smith
    Great experience from start to finish! Dustin was top notch in guiding me through my entire purchase! | Read Full Review
    10/21/2024 12:00:00 AM | Google
  • ★★★★★ Charles Ferris
    Prompt thorough service from start to finish | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Alexis Kalamaris
    Amazing customer service! | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Rosalind Hackett
    Received excellent (unscheduled) assistance and advice from Phil for a deflating tire. This is why i stay with Harper Volkswagen! Note: this is my fourth VW. ?? | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Terry Schoenekase
    Not only did they perform the service I needed in less time than originally estimated so they reduced the labor costs. That doesn’t happen in today’s world | Read Full Review
    10/18/2024 12:00:00 AM | Google
  • ★★★★★ Steven Gibson
    I've mainly dealt with Harper VW on the service side. Everyone is helpful and friendly, and their work is second to none. | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Drew Reeves
    Not quite the top quality Harper experience anymore. Maybe better than most. Everyone seems miserable. Feels like quantity of services over quality. Passing on Credit Card processing fees is ridiculous and short sighted. And seriously, make sure the car gets washed, I shouldn’t have to ask at pickup. Its those little touches of excep | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ Lance Chugg
    Overpriced! My car had a new problem after they last serviced it. Not planning to return. Not planning to ever buy another VW. Hondas and Toyotas are higher quality vehicles. | Read Full Review
    10/17/2024 12:00:00 AM | Google
  • ★★★★★ micah scheetz
    glenn was great! | Read Full Review
    10/16/2024 12:00:00 AM | Google
  • ★★★★★ Ridge Clark
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Edward Gorman
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ ?????? ???????
    I Everything was great! Thanks you, Jarred! ???? | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Julian Padron
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Ada Hernandez-Bell
    I was so very impressed with the service I received at Harper Volkswagen. I had not purchased my car through them but contacted them about a service need. It turned out my service was covered under an extended warranty but despite being happy that it was covered in full- and despite the fact that they made no money off of me- they we | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Kristina Brindley
    | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ Richard Knapic
    Harper has always been top notch whenever I have had service work performed on my vehicle. | Read Full Review
    10/15/2024 12:00:00 AM | Google
  • ★★★★★ sueyun kim
    William was so helpful and amazing! | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ Sandra Hawkins
    Everything great | Read Full Review
    10/13/2024 12:00:00 AM | Google
  • ★★★★★ IrishShadow5
    We came to Harper VW yesterday to help our daughter purchase her first vehicle. Dustin and Bob made the experience quite enjoyable. Dustin listened to what our needs were and helped us in finding the vehicle that we were looking for and Bob made the normally tedious chore of paperwork quick and painless. We thoroughly appreciate t | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ kevin branch
    | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ William Underwood
    As always superb service. Had a scheduled appointment for a 10K service and a small repair covered by warranty. We waited in their super clean lobby, had free popcorn and were in and out in a very reasonable time.Thanks Phillip | Read Full Review
    10/11/2024 12:00:00 AM | Google
  • ★★★★★ Sue Cyphers
    The staff was professional and curteous. The quote was accurate. | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Jesse Martin
    Great service. Friendly staff | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Joshua Weatherford
    Thank you VW for picking me up from my home to the dealership. | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Erin Colebrooke
    | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Elaina Angelle
    Such an amazing experience! Phil collins was the best service advisor I have ever had the pleasure of working with! Very informative and attentive 10/10 would absolutely work with this dealer again! | Read Full Review
    10/10/2024 12:00:00 AM | Google
  • ★★★★★ Deborah Pursiful
    Their system of very thorough inspection concurred with what we thought was the issue and they also discovered a problem we had gotten used to and had not mentioned, with all work being performed professionally and covered under warranty. Need to work on making some of your suggested routine service costs more affordable and competit | Read Full Review
    10/6/2024 12:00:00 AM | Google
  • ★★★★★ Yorya Perez
    It’s always a great experience at Harper. Exceptional customer service! | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Doug Carver
    | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Lynn Wells
    We originally took our VW Beetle in the shop 7/8/24 for computer issues. When we picked up our vehicle after being fixed, there were scratches on the fenders and a pop dent on the hood that had not been there prior. We had to wait until mid-August to schedule a repair. Joey was our advisor for both issues. The vehicle was repaire | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Bill Chambers
    This was the 2nd time I had my Atlas in for the ac not working had it a week charged me $2500.00 and nothing was covered under warranty of course. When I left the dealership and traveled less than 5 miles I had no a/c again. Had to return the car for a 3rd time. | Read Full Review
    10/5/2024 12:00:00 AM | Google
  • ★★★★★ Danny Moore
    Great service, went the extra mile for sure! | Read Full Review
    10/3/2024 12:00:00 AM | Google
  • ★★★★★ Brice Wager
    I was able to have a healthy discussion with John regarding a condenser leak that resulted in a warranty repair. Very fair and prompt service. Harper is our go to for cars and service, you get what you pay for at Harper. | Read Full Review
    10/2/2024 12:00:00 AM | Google
  • ★★★★★ teresa schroth
    Everyone was very helpful and nice. They did a great job of keeping me posted with text messages about the results of their inspection and an estimate of the work that needed to be performed and then their progress of the job. I had a pretty long list of complaints and they handled every single one of them plus one or two that I forg | Read Full Review
    10/2/2024 12:00:00 AM | Google
  • ★★★★★ Tim Haynes
    A tremendous experience and a fantastic salesman - Glenn Quaint | Read Full Review
    10/2/2024 12:00:00 AM | Google
  • ★★★★★ Kendall Smith
    Outstanding customer service. Jeff was always polite and straight forward with what needed done. I just moved to the area last year and only had my oil changed once there when I needed repairs done on my 2018 VW Tiguan. Jeff went out of his way to make sure everything was right and under warranty on the repairs that were covered. The | Read Full Review
    9/30/2024 12:00:00 AM | Google
  • ★★★★★ Buddy
    Fast, friendly and efficient! | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Thomas Block
    The staff and personnel were very knowledgeable and helpful, very friendly with good advice. | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Roscoe Mack
    | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ Frank KOHLER
    Not really happy with the scheduling of the service. When I arrived at my scheduled time I was told in a couple of hours the oil change and general service would be done. I was already surprised, as they are usually much quicker. So I waited for more than 2 hours and asked them then again. They had just started!! My service person | Read Full Review
    9/28/2024 12:00:00 AM | Google
  • ★★★★★ William Rippley
    | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Sweet_tis
    | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Dane Johnson
    Excellent service. Would recommend their service center and collision center to any VW owner! | Read Full Review
    9/26/2024 12:00:00 AM | Google
  • ★★★★★ Sondra Wimbs
    Good customer service. Worked to find the right vehicle. | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ Alan Frishman
    My car died when I was on vacation. I had it towed to this dealer as they were closest. Over $1,000 in diagnostic fees since they couldn't find the problem. Biggest issue is the error on the car that was not there when I had it towed. Service advisor says the code wasn't there either but also that the tech never reported the code to | Read Full Review
    9/25/2024 12:00:00 AM | Google
  • ★★★★★ John Cook
    Great customer service at my 50,000 mile appointment! In and out in a very timely manner. | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Darren McCoy
    They got my wife's car taken care of under their HarperCare program (lifetime power train coverage), since it was just a little beyond the bumper-to-bumper factory warranty. I have known the folks in the service department at Harper's for several years, and have hesitation about taking our VWs there . | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Davis
    So thankful for fast and on time service. | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ Kat E.
    I love my car, and I have had some great service from this location, but my last experience was not good (I am still waiting on my car -- today is 9/23 -- checked in on 8/29). My car was checked in on August 29. John was my service advisor and took care of the check in. He notated the issues with my Tiguan (Engine light on). He also | Read Full Review
    9/23/2024 12:00:00 AM | Google
  • ★★★★★ JR Short
    9/29/24 Fantastic! You guys have an excellent service department, Phil was awesome in getting me logged in & setting up the loaner (very nice btw). Entertaining walk through on how to get the power hatch to work with your foot (operator error) & evidently several back in service was trying it out. All work was done on time & got a c | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Monroe
    Phil was helpful and responsive. He has strong communication skills. I felt informed in every aspect of my service experience. | Read Full Review
    9/21/2024 12:00:00 AM | Google
  • ★★★★★ Lisa E Freeman
    Got my car in quickly. Did a great job | Read Full Review
    9/20/2024 12:00:00 AM | Google
  • ★★★★★ John Rakis
    Joe and the service department did a great job and really do some nice extra steps. | Read Full Review
    9/18/2024 12:00:00 AM | Google
  • ★★★★★ jef4130
    In the last 14 years, we've purchased 5 VWs from Harpers. Had the DSG service done on one recently. Highly recommend. | Read Full Review
    9/16/2024 12:00:00 AM | Google
  • ★★★★★ Pat Springfield
    Jeff was very helpful, answered all our questions & worked to make the serviceexperience as easy as possible. | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Sarah Hollingworth
    Took our 2016 vw to Harper Volkswagen for a recalled part replacement. Work took exactly what they estimated and my littles had a great time in their kids room! | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ brian baird
    | Read Full Review
    9/15/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Hill
    I don't know where to start. First of all thanks for the people working at VW for being so nice talking to me. That's really the only positive thing that has came out of this experience so far. Today is 9/12/24 and I dropped my car off on 9/4/24. It's a 2015 Passat tdi. I previously had my exhaust pressure sensors changed at Car Fix | Read Full Review
    9/13/2024 12:00:00 AM | Google
  • ★★★★★ Sharvine Hill
    My daughter had an issue with her Jetta’s battery and took it to Harper VW. She did not have an appointment but they got her in and out in a decent amount of time. The one thing that really impressed me was the fact that they sent me a video of their findings and any suggested work. I was quickly put at ease with this detail and am v | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Megan DeVaney
    Would like to recommend going to this place for a new car!! The employees are VERY polite. Mr. Dustin White had been helping me for a LONG while to get to where I am today... Which is having my first car!! And also a big thank you to Trever as well!! You all were amazing! | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Barb Green
    We dropped off our VW to have service done and Joey is the best service rep! | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Shawn Hill
    I don't know where to start. First of all thanks for the people working at VW for being so nice talking to me. That's really the only positive thing that has came out of this experience so far. Today is 9/12/24 and I dropped my car off on 9/4/24. It's a 2015 Passat tdi. I previously had my exhaust pressure sensors changed at Car Fix | Read Full Review
    9/12/2024 12:00:00 AM | Google
  • ★★★★★ Don Lowe
    | Read Full Review
    9/8/2024 12:00:00 AM | Google
  • ★★★★★ Jack Owens
    Great experience at Harper VW/Marques Pair. Had been looking for Golf R at a fair price for over 2 1/2 years. He remembered that we spoke previously and let me know they had my car. It was priced right and the deal was made/completed entirely online. I flew to Knoxville from SC and they even picked me up at the airport. He had the ca | Read Full Review
    9/7/2024 12:00:00 AM | Google
  • ★★★★★ Josh James
    Harper Volkswagen is top notch. Phillip was on top of things and great to work with! I highly recommend! | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Sue McNew
    | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Ava Mouritzen
    Phillip is the best. Super informative and polite. On top of that, Phil went out of his way to check and fix the problem in just 2 days! I stayed informed the whole process. Such friendly and polite service here. | Read Full Review
    9/6/2024 12:00:00 AM | Google
  • ★★★★★ Adam Underwood
    Kind, patient and professional. Called back promptly! | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Cecil Smyre
    Very nice atmosphere | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Cierra Coleman
    | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Peggy Iachetta
    Very pleased with Harper VW of Knoxville! Phil was great and the video of the service performed by Corey exceeded my expectations. Happy I chose Harper. | Read Full Review
    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Don Carter
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    9/4/2024 12:00:00 AM | Google
  • ★★★★★ Stuart Nardi
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    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Ken Bartlett
    Great people and a in place to have your car serviced and John was very helpful and professional. | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Elizabeth Zapata
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    9/3/2024 12:00:00 AM | Google
  • ★★★★★ nbreth Swanson
    Had appointment at 8am and they never did anything until noon. | Read Full Review
    9/3/2024 12:00:00 AM | Google
  • ★★★★★ Whitney Ballard
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    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Ian Dalton
    went to Harper this past weekend, and was able to go in, find the car i was looking at, test drive, and buy, all within an 1hr 1/2 period, Glenn was extremely helpful and i would absolutely go back again | Read Full Review
    9/1/2024 12:00:00 AM | Google
  • ★★★★★ Ashley Scott
    This is a great dealership! The customer service is wonderful and the service center really watches out for your safety when suggesting repairs or upgrades! Very kind staff! | Read Full Review
    8/31/2024 12:00:00 AM | Google
  • ★★★★★ Sherry Franklin
    Great customer service! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Brendan Tierney
    Very courteous staff and very professional. Convenient service hours as well. Will return!! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ tori hall
    I had such a great experience at Harper! Jahmal was so helpful and willing to work with what I wanted in finding my car! I appreciate everything!! | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Nick Feher
    I have done my own vehicle services my entire life. The times I have had to deal with dealerships in the past has left a less than positive opinion of them. HOWEVER, I bought a diesel and didn't want to mess with it, so I thought I would bite the bullet and take it to a dealer. My experience goes like this: John the service writer, i | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Thaddeus Orten
    I was very pleased with Harper’s service. | Read Full Review
    8/30/2024 12:00:00 AM | Google
  • ★★★★★ Scott Hullett
    Great buying experience with the Harper family. Jahmal was great to work with. He was patient with us as we assessed several avenues, but he also was in constant contact. If you are interested in a VW, go see the Harper family and ask for Jahmal. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Steven Payne
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    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Wag
    It was easy to schedule with the service department. Phil Collins was friendly and efficient. Work was completed as discussed and on time. | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Mary Pauer
    Great salesma | Read Full Review
    8/29/2024 12:00:00 AM | Google
  • ★★★★★ Michelle Monet
    Excellence! Speedy turnaround , friendly and.. hey they undercharged us! | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Annie Bailes
    Huge thanks to Phil in the service department for helping me get back on the road! They were backed up but Phil was able to work me in and get me back to Nashville same day. I am so grateful! | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ Marouane Salhi
    Great staff members and service! Very professional and courteous. | Read Full Review
    8/26/2024 12:00:00 AM | Google
  • ★★★★★ David Timmons
    Very professional and holds up the Volkswagen high standard. | Read Full Review
    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Misty Callor
    The service department always takes great care of my Atlas, today we worked with John. I truly appreciate their great customer service and helpfulness! | Read Full Review
    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Paul Venturini
    Jeff and the team at Harper VW delivered a very smooth and efficient service and repair process. Top notch service and excellent communication throughout the entire process. Rest assured you're in good hands at Harper VW | Read Full Review
    8/24/2024 12:00:00 AM | Google
  • ★★★★★ Maddy Gallegos-Gelein
    Went to Harper Volkswagen to view vehicles and possibly test drive a car. Marques was great! He immediately helped me and showed me numerous vehicles that were what I was looking for. Marques and other staff were so nice and helpful I ended up purchasing a car! Definitely recommend this dealership and the wonderful staff! Very happy | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Noel Cotton
    greeted me when i arrived asked what i was there for and asked me to wait in waiting room and t he would come and have me sign in. kept me up to date as work was being done and informed me it was under warranty | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ David Ball
    The service department at Harper’s Volkswagen is very professional and efficient. Everything was thoroughly explained upfront and there were no surprises. Very please with the service. | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Donna Hale
    For the most part, I was placed with service even though it took me over a week to get an appointment. I had to jump my car off every time I had to go somewhere during that time. I asked for windshield wipers to be replaced and they weren’t, they checked on the list that the wipers were checked and obviously they weren’t both wipers | Read Full Review
    8/22/2024 12:00:00 AM | Google
  • ★★★★★ Lorre Scruggs
    Took a little long to check-in, even with an appointment. But check-out was a breeze. Love the automated way of seeing estimates and videos of findings. | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Wayne Morris
    Great | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ smithprg1
    | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Johnathan Layman
    I would highly recommend this dealership. Dustin was my salesman and he was very helpful over the few days it took to make a decision on my Jetta. Communication was awesome, not too pushy, and very honest approach to selling a car. Bob came in at the end and helped seal the deal, also an awesome guy to talk with about the car buying/ | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Michael and Amanda Smith
    Customer service desk was rude and didn’t let me finish talking before interrupting me multiple times. Was told that the 1:20 appt would have car ready for pick up at 6. Upon questioning that, he changed it to 4:30. I commented that coolant fluid had to be filled a couple of times and he told me MULTIPLE times this was normal. Video | Read Full Review
    8/21/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Chrisman
    Jahmal at harper Volkswagen went above and beyond helping me find the perfect fit with my new atlas! I LOVE it! Jahmal did not show me anything outside of my budget and everything he showed me had all the qualities I was looking for! If you are in the market I would highly suggest going to see Jahmal he's awesome to work with! | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ KyTn Movingon
    I had a great experience at Harper. They were so nice. The process was slow with paperwork because of system malfunctions. But they went out of their way to make us comfortable. So it was not a bad experience at all. Plus we left loaded down with Merch.and a car that I ??. My salesman Steve was on it from the moment I walked through | Read Full Review
    8/19/2024 12:00:00 AM | Google
  • ★★★★★ Peggy Giles
    $181 for oil change and rotation front to rear only is ridiculous. You get 2 stars for very courteous staff. | Read Full Review
    8/18/2024 12:00:00 AM | Google
  • ★★★★★ Keisha French
    Highly recommend Harper VW and Dustin W is awesome! Ask for him if you are looking for great experience without the pressure. He was able to help me w the exact vehicle my family needed and most of the process was done before we arrived from the comfort of my home. We are highly satisfied with our 2024 VW Tiguan! Will be recommending | Read Full Review
    8/17/2024 12:00:00 AM | Google
  • ★★★★★ Ryan Fields
    I accidentally deleted my review on William from my earlier Harper VW visit (several months ago). In short, William was very energetic and handled my Tiguan service needs in a very positive manner. Due to an internal issue out of his control, he voluntarily admitted they had a communication mix-up that caused a longer-than-normal w | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ ? ???????
    ???????? ????????, ????? ????? ? ?????? ?????. | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ gloria jones
    John was very friendly and knowledgeable! He answered all my questions and when I came to pick my vehicle up he took the time to reset everything for me! Such a blessing! | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Joe Ingram
    | Read Full Review
    8/15/2024 12:00:00 AM | Google
  • ★★★★★ Heather Majka
    Thank you for keeping my favorite car running like a top! Great communication and value. | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ pamela nadolsky
    I worked with the service department at Harper's VW. My recall service was performed rather quickly and easily. Thank you! | Read Full Review
    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Jeff Herink
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    8/14/2024 12:00:00 AM | Google
  • ★★★★★ Dennis Thornburg
    Our VW Atlas was leaking engine oil quite quickly 500 miles from our home VW dealer and service shop. We reached out to Harper being the closest authorized VW dealer because our Atlas was still under the factory warranty. We had the Atlas towed there on Wednesday they had it taken care of and we picked it up on Friday. | Read Full Review
    8/12/2024 12:00:00 AM | Google
  • ★★★★★ Mary Beth Keenan
    Steve Holmes was great and the process of purchasing went smooth. | Read Full Review
    8/12/2024 12:00:00 AM | Google
  • ★★★★★ Kim Blanton
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    8/12/2024 12:00:00 AM | Google
  • ★★★★★ Craig Bean
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    8/10/2024 12:00:00 AM | Google
  • ★★★★★ Court Lewis
    Great place to get work done and great place to wait while it’s done. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Ricky Roth
    Great service and very friendly people | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ chad nagel
    John R. My service guy was awesome. Timing was just as he stated. They even washed the car. Definitely will call and ask for john the next time I need service. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Grant Mills
    They provide great services and are always helpful and thorough with customers. So much so that I plan my service for my Volkswagen here even though I live nearly 400 miles away. | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Jeremiah Ellis
    Had a problem with a past service that was done tried to talk to them about it and customer service was a complete joke they were super combative and wouldn’t even look at the pictures and stuff showing they didn’t do the work grown men with an ego problem who were catching an attitude for no reason | Read Full Review
    8/8/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Summey
    We had the best car buying experience at Harper VW. I never felt rushed or pressured to make a decision. They made it work for me! No having to speak to a gazillion people just to make a car deal! Glenn was a superb salesman! I highly recommend Harper for your car buying needs! | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ R Addicott
    Friendly and efficient! | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ Franky Hoover
    Fast and friendly service! Definitely my favorite Volkswagen dealership so far! | Read Full Review
    8/6/2024 12:00:00 AM | Google
  • ★★★★★ A D
    Had a waterpump leak. Service took care of everything quickly and without issue. Even washed my car which was needed and appreciated. | Read Full Review
    8/5/2024 12:00:00 AM | Google
  • ★★★★★ Lydia Capps
    Harper VW is simply the best!!! I let Chris Brown, their sales manager, know my parents were coming in to look at cars and purchase, and they couldn't speak more highly of the service they received. They were guided through discussing wants/needs, looked at several different models over several days, and ended up super pleased with t | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Clint Hughes
    | Read Full Review
    8/3/2024 12:00:00 AM | Google
  • ★★★★★ Sara McCord
    Everyone here is the best!! | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Beverly Darnell
    Jeff was really knowledgeable about my Volkswagen warranty and addressed all my questions. Great customer service. | Read Full Review
    8/2/2024 12:00:00 AM | Google
  • ★★★★★ Bill McGovern
    Very quick service and great communication. We're happy we bought from Harper VW and will continue to have our vehicle serviced there. | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ David Treece
    Easy in, easy out! Good service | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Kelly Clemmer
    Very laid back, not a pushy purchasing experience! Thank you for making the process painless. | Read Full Review
    8/1/2024 12:00:00 AM | Google
  • ★★★★★ Chris Maguire
    Apologies for those hardworking folks at Harper's VW however my review must be poor. About 2 weeks after retrieving my auto, which Harper's had in their garage for 8 days! the check engine light on again and the issue I took her in for is presenting again! This is despite my being very through in my explanation of the issues and sy | Read Full Review
    7/30/2024 12:00:00 AM | Google
  • ★★★★★ A Holly
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    7/26/2024 12:00:00 AM | Google
  • ★★★★★ Howard Butler
    Very professional!! Mike is great!! Staff was very helpful. Will definitely buy my next car at Harper! | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Sabrina Milotte
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    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Jessica Noe
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    7/24/2024 12:00:00 AM | Google
  • ★★★★★ Mark Grabowski
    Always a good experience with staff. Very disappointed in the amount that was estimated for timing chain repair on my 2013 passat. Was quoted $7k, which is 1/5th the value I paid for the entire car when it was new. Another local repair shop quoted $2k. Charges lately seem really high. | Read Full Review
    7/24/2024 12:00:00 AM | Google
  • ★★★★★ NFL Sunday Ticket
    Great service, very professional. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Carl Inboden
    | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Heiko Ueberfeld
    We already bought our 2nd SUV at VW Harper. within 2 years. Sales (Steve) and Finance (Bob) are great and honest. Friendly but professional service. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Amy Blankenship
    Jamal was great! Very attentive and made the car buying process pleasant. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Smoke Go
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    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Greg Davis
    Simple oil change took 2 hours. I saw them park my car when they were done and took 20 minutes before the called me to service desk. Totally different experience from the process of buying the car. | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Cheryl Hild
    The sales process was accommodating. However the service process since the vehicles were purchased this year have been horrific. There's no time spots for basic maintenance available without scheduling at least a month into the future for something like an oil change. They will not let you drop your car off and just leave it there al | Read Full Review
    7/23/2024 12:00:00 AM | Google
  • ★★★★★ Richard Hulsey
    John informed me of several problems with my 9 year old car. They were all corrected in a timely manner. Because the repairs ran into the dinner hour he had us transported to a local restaurant which was above and beyond the normal service attention. | Read Full Review
    7/20/2024 12:00:00 AM | Google
  • ★★★★★ Peter Andreae
    The service department appears to be understaffed. In my experience, any work on my vehicle including a 20,000 mile inspection takes a FULL day.Having made an appointment doesn’t help. | Read Full Review
    7/17/2024 12:00:00 AM | Google
  • ★★★★★ Cherita B
    Cody the GM was very quick to respond ?? to help us with this malfunction. | Read Full Review
    7/16/2024 12:00:00 AM | Google
  • ★★★★★ Joe Brent
    My experience purchasing a car from Harper Volkswagen was excellent. Dustin was great to work with. He was very understanding of my needs and very knowledgeable about the inventory available at Harper’s. I never got the feeling that Dustin was telling me what I wanted to hear instead of the truth. I must also commend Bob the finance | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Becky Palko
    Great dealership and Steve Holmes is great to work with! | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Tullock
    | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Ronald Winningham
    We bought a 2024 Jetta. Buying experience was fantastic. Mr. Glenn Quaint was very knowledgeable got the deal done quickly and we got a great price. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Shauna
    The employees at this location have always been professional and friendly. Three stars because pricing is outrageous. I was quoted $2400 to replace a timing belt and water pump. I ended up purchasing the parts elsewhere for under $400 and $360 for labor. At more than double the price of other mechanics, this looks like price gauging. | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ Cherita B
    RUDE SERVICE PERSON!!!! Not helpful at all, but I guess once you buy a car, they don't care anymore! HOW????? | Read Full Review
    7/15/2024 12:00:00 AM | Google
  • ★★★★★ David Scott
    Excellent communications keeping me up to date. Every effort was made to complete since I was leaving the country. Car was meticulously cleaned. Manager and other personnel pay much attention to customers and really seem to care about every detail. | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ ??????? ???????
    Great service. Great people | Read Full Review
    7/13/2024 12:00:00 AM | Google
  • ★★★★★ Angel Dixson
    Harper always provides a great experience. The Volkswagen location is no exception. Joey provided excellent communication in regards to our vehicle repair. | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Ricki Bell
    Great service as always! | Read Full Review
    7/12/2024 12:00:00 AM | Google
  • ★★★★★ Samar i
    | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Harder
    Took me longer just to check in that the whole service would have taken at Valvoline. Sat in the show room for 2 hours even with an appointment. Will not be going there again. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ J jaf
    I was not happy with the sell dept, pushy and rude. | Read Full Review
    7/10/2024 12:00:00 AM | Google
  • ★★★★★ Michael McQuaid
    Honestly, all I can say is WOW!!! This is my 4th purchase through the VW/Audi Group (VW Golf, Audi A4, VW Jetta and VW Atlas (Atlas purchased through Harper VW)) I was prepared to have a terrible experience, because, every car buying purchase is usually a nightmare. All I can say is I am VERY HAPPY I was wrong. My salesman was Jah | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Brenda Thomas
    Great service and very friendly staff and thank you so much for taking such good care of me, I really appreciate the time you took.to get my vehicle serviced! | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Olenick
    | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Rich Mullins
    Outstanding sales people at this location. Above and beyond for their customers! Thanks Andy for your assistance getting me into my new car!! Highly recommend. | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Holly Bumgardner
    Had a great first time experience & will definitely be back!! The service department was great to deal with…all employees were super nice !! Joey was great to deal with!!! The waiting area was nice & clean!! Did not feel pressured @ all with anything & I LOVED that!!! Thanks for putting the customer first !! | Read Full Review
    7/9/2024 12:00:00 AM | Google
  • ★★★★★ Jonathan Walker
    Just good, friendly customer service | Read Full Review
    7/5/2024 12:00:00 AM | Google
  • ★★★★★ Steve Soles
    I was pleased with the service experience that Harper VW provided today, they underpromised and over-delivered to get my teenage driver back on the road same day… thank you!! | Read Full Review
    7/4/2024 12:00:00 AM | Google
  • ★★★★★ Ladonna Stanfill
    Everyone was incredibly friendly! We worked specifically with Dustin and Trevor, who made the process seamless. We love our new Atlas! | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ Janet White
    I had an appointment to have my transmission flushed. Since I have an older car, John took great care to ease any concerns I had and he made a point to emphasize both benefits and potential obstacles so I was well informed. John is very professional and kept me updated on my car's repair timeline. As this was my first visit, I am ver | Read Full Review
    7/3/2024 12:00:00 AM | Google
  • ★★★★★ megan smith
    We were advised of what needed to be completed besides the service we had scheduled. I liked that they were willing to let ny husband complete the small things he could instead of trying to push us to purchase the things/service from them. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Melanie Cusmano
    Purchased a new car from Steve at Harper Volkswagen. Great experience! Friendly, listens, attentive to details. We will do business again. It was a pleasure to work with Steve! | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ haley mauser
    I really like this dealership but whenever I bring my car in for service they take a very long time with very few updates. I think they over schedule appointments because every time I’ve went in for service they are behind. | Read Full Review
    7/2/2024 12:00:00 AM | Google
  • ★★★★★ Kim Beck
    Excellent staff! Excellent waiting area! Very clean restroom! | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ david koin
    Salesman Steve was very helpful in finding the car we wanted. Showed us the lot,, took one for a ride. Never pressured us into buying. Best experience we had in purchasing a vehicle. Recommend Steve to everyone | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Christopher Brandon King
    Just called the dealership and a human answered the phone. She connected me immediately to Shane with the service department who very politely and in a forward thinking way helped me schedule an appointment with a loaner car. It was a very welcome change of pace from dealing with the awful experiences I dealt with in Chattanooga and | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Robin Nance
    Great experience all the way around! They had the vehicle I wanted, Andy was very easy to work with and I would encourage anyone to check out their inventory! | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ John Poston
    | Read Full Review
    7/1/2024 12:00:00 AM | Google
  • ★★★★★ Kayty Beller
    | Read Full Review
    6/29/2024 12:00:00 AM | Google
  • ★★★★★ Katie Harold
    Fabulous experience all the way around! Thanks Dustin! | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Jesse Daniel
    This was my first time servicing my car with Harper Volkswagen since purchasing my 2022 GTI in May. Jeff and Joey in the service department were awesome with addressing the handful of minor issues that I was experiencing with new purchase. It is worth noting that I brought my car in for some recall and warranty work which was taken c | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Lisa Newberry
    Excellent customer service and good prices. Usually the dealership is much more expensive for repairs, but it was only a tad higher than my regular mechanic. I got open recalls fixed on my daughter’s VW Beetle and an estimate for brakes that will need to be replaced soon. It was convenient to have a loaner while the repair was bei | Read Full Review
    6/28/2024 12:00:00 AM | Google
  • ★★★★★ Irena Piekosz
    This one of the best expiries of buying car for us! Everybody was so nice , professional and helpful! | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Nancy Primm
    Although the wait for a servicing appointment was 2 wks (availability of loaner vehicle), it was worth it. The intake was thorough, everything was explained, and the loaner vehicle was clean and a pleasure to drive. I especially appreciate the military discount. I intend to bring my VW to Harper the next time I need vehicle repair. T | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Gay Orr
    Always been an easy, pleasant experience to have service on my VW. Polite, courteous and professional. Very happy with my VW purchase and the follow up care and service | Read Full Review
    6/26/2024 12:00:00 AM | Google
  • ★★★★★ Gary Shular
    I have had two semi major service events on my 2015 VW Jetta TDI. Harper and the service crew has taken good care of me both times. The longest waits are for parts | Read Full Review
    6/25/2024 12:00:00 AM | Google
  • ★★★★★ Melissa Coley
    Steve was awesome. He answered all my questions & took plenty of time to show me everything I needed to know about my new car. | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ Greg Webb
    John and the entire Harper VW service team did a great job! Thanks for the professionalism! | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ Robert Wheeler
    | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ Cheryl Fellers
    | Read Full Review
    6/22/2024 12:00:00 AM | Google
  • ★★★★★ Lorri S.
    We have been a "Harper Family" for many years now, and their sales and service is always top notch. They really understand customer service and have always treated me with respect. Harper dealerships across the board are always my first choice when shopping for a new (or new-to-me) car. | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Carlee Comstock
    Our whole car buying experience at Harper Volkswagen was great from start to finish. Andy was awesome, as well as Bob! I wish I got the name of every employee because they were all so kind and friendly! So glad we made the 1.5 hour drive to do business with them! Thank you Harper Team! | Read Full Review
    6/20/2024 12:00:00 AM | Google
  • ★★★★★ Jose Ruiz
    Awesome service and customer appreciation! John at Harper was extremely helpful today. Lots of great cars out there but the service after the sale is what keeps us coming back to Harper! | Read Full Review
    6/19/2024 12:00:00 AM | Google
  • ★★★★★ Shelly Rogers
    | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Carey Avalone
    This review is for the service dept. John is wonderful to deal with. He is courteous, knowledgeable and kept me up to date on my vehicle's status. | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Debbie Barber
    Harper VW Service has always been easy to deal with when my VW'S have needed servicing. This time was no exception! I really like the new to me program where they text you all that is going on with your vehicle, what has to be fixed and what is recommended. I also liked the video from the mechanic. I'm sure to be back at Harper's. | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Kyle Ryans
    | Read Full Review
    6/18/2024 12:00:00 AM | Google
  • ★★★★★ Darren McCoy
    They got my wife's car in and out in a timely manner, and at a reasonable rate. I have known the folks in the service department at Harper's for several years, and have hesitation about taking our VWs to them for service appointments. | Read Full Review
    6/17/2024 12:00:00 AM | Google
  • ★★★★★ Matthew Brown
    Jeff was very nice and helpful! They took great care of my wife’s car! We definitely will be returning for future visits! | Read Full Review
    6/16/2024 12:00:00 AM | Google
  • ★★★★★ Janine Brown
    On May 3, 2024 my family & I were driving from Tulsa OK to Johnson City, TN to attend my youngest daughter’s Graduation Ceremony. My 2018 VW Tiguan engine light had come on and it was no longer reliable for continuing our trip. It was later in day - We quickly looked up nearest VW dealership and Harper VW was still open !! We were wo | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ dustin godbee
    | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Amanda Harrell
    Needed the battery replaced on my 2020 Tiguan. Online scheduling had a soonest appointment 3 weeks away. My battery was no longer even jumpable with my box or jumper cables. So, I called and they said a night crew could replace the battery the next day. I called a wrecker service and they were able to jump my battery so I could drive | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Nekos Harrell
    A Big Thank You to the service agent and tech that looked at my car when I brought it in. I was having an issue with my shift knob button and they got it working for me no charge. You restored my faith in humanity going thru tuff times and I needed this! -Somer- | Read Full Review
    6/14/2024 12:00:00 AM | Google
  • ★★★★★ Lee Longmire
    We had a wonderful experience at Harper VW. Everyone was great to work with and Glenn Quaint went the extra mile to make sure we found exactly what we were looking for. Bob Miller was terrific going over all the documentation and explaining everything. We would highly recommend Harper VW, Glenn and Bob. | Read Full Review
    6/12/2024 12:00:00 AM | Google
  • ★★★★★ Krisi Kavjian
    Dustin was super friendly, knowledgeable, and professional. It was a very pleasant transaction. | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Karin Kilby
    The people at Harper VW are by far, the best car dealership I have ever worked with!! They are always friendly and accommodating and they get you in and out quickly. Thank you, y’all are the best! | Read Full Review
    6/11/2024 12:00:00 AM | Google
  • ★★★★★ Sara Smith
    Dustin and Bob both made my purchasing experience awesome. They were both very knowledgeable and great to work with. The whole process with them went smooth from start to finish. Thanks, guys, for getting me into my first VW! | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Ahmed Rashad
    | Read Full Review
    6/9/2024 12:00:00 AM | Google
  • ★★★★★ Vicki Schneider
    This is not the first time I've had my car in. They have been very friendly and they answered any questions I had. Would highly recommend them | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Greyson Wilson
    | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Salam Habibi
    | Read Full Review
    6/8/2024 12:00:00 AM | Google
  • ★★★★★ Sabonna Williams
    Wonderful people who truly care about you, your safety and a job well done. Professional people with kind hearts. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ David Biggs
    Best experience I have ever had. All very professional and courteous. Made me and wife feel we mattered. Jamal was awesome. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Amelia Marbury
    First time getting my car serviced at this location and I had a great experience. | Read Full Review
    6/4/2024 12:00:00 AM | Google
  • ★★★★★ Jenny O'Sullivan
    Got my car serviced today at Harper VW. Great overall experience. Joey at the service desk was professional and pleasant. He explained everything in detail including expected wait time. It’s refreshing to be at a business where customers are treated well. We will only buy/lease, service vehicles at Harper VW after 3 wonderful | Read Full Review
    6/3/2024 12:00:00 AM | Google
  • ★★★★★ Megan Weir
    I traded in my forerunner for a 2020 palisade, and I had a really good experience with my salesman Cesar. Wasn’t fond on how pushy the financial manager was with the warranty packages after saying no multiple times but overall it was a good experience and they got me a payment that was more than reasonable. | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Robert Crossley
    John at the Service Center was extremely knowledgeable, courteous, professional, and helpful in going over recommended maintenance. | Read Full Review
    5/31/2024 12:00:00 AM | Google
  • ★★★★★ Trey Ivins
    Jahmal was very helpful! He answered all of my questions very thoroughly and wasn’t pushy at all. I really appreciate his professionalism. People like Jahmal are why I will only buy from Harper. | Read Full Review
    5/30/2024 12:00:00 AM | Google
  • ★★★★★ Rudolph Escher
    Very good service. Excellent descriptions of work. Technician/ mechanic video description of inspection and recommendations is outstanding. Shuttle service is convenient and a step above. | Read Full Review
    5/29/2024 12:00:00 AM | Google
  • ★★★★★ Kenny Taylor
    Took my Arteon in for service. The team at Harper were very friendly and efficient. I was in and out in around an hour. | Read Full Review
    5/26/2024 12:00:00 AM | Google
  • ★★★★★ Justin Kitts
    Wonderful experience at Harper Volkswagen as usual. They always get you in and out in a timely manner when we go in for service. Highly recommend these folks when purchasing a new vehicle. | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ Mia Conwell
    I am always greeted with a smile and they always give me a detail of what’s going on with my car. Yesterday I needed info on a good car detailing service and he had the info on hand. Thanks Harper Volkswagon ?? | Read Full Review
    5/25/2024 12:00:00 AM | Google
  • ★★★★★ Codi Brannan
    | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Johnse Humphrey
    I had my 2015 EOS serviced May 23rd. It was great seeing Jarrod again, he has always been very friendly and professional. I enjoyed talking to the other guys about sports while waiting for my car. All the employees are friendly and willing to help the customer. I would recommend Harper's VW to anyone looking for a vehicle. | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Crystal Poteat
    The fact that I had to ask for a courtesy car, and they couldn't accommodate me since my services were under the manufacturer warranty.....it took them a whole day to do a diagnostic!!! I'm a single mother to medically complex twins and a teenager. That was the first time I took My 2019 VW in to have then fix the issues. This secon | Read Full Review
    5/23/2024 12:00:00 AM | Google
  • ★★★★★ Asher Gale
    | Read Full Review
    5/22/2024 12:00:00 AM | Google
  • ★★★★★ Tony Soldano Jr.
    Plain and simple, needed a battery and I drove 44 miles to the dealership late in the afternoon and they said they would help me. On top of that, I figured I was pushing my luck and asked if I could get an oil change ( that was way overdue) . They checked with the mechanic and ask him if he would work a little late, he didn't hesit | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Anthony Perillo
    | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Hayden Stanford
    Cesar was a pleasure to work with. Was very patient & answered any questions we had. | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ JP Jones
    We were in for the free 10k mile check up. Excellent examination of vehicle and addressed all of our issues. Friendly atmosphere. Very happy with our ID.4 | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Rick Austin
    I have dealt with Harper dealerships for over 20 years and I regret that the comments I posted about my initial purchase were wrong. They have changed. They made it easy to complete the purchase and that is where it ended, other than I feel my salesperson has tried to do what he could, I have no issues with him. They were supposed | Read Full Review
    5/21/2024 12:00:00 AM | Google
  • ★★★★★ Scott Bertini
    | Read Full Review
    5/19/2024 12:00:00 AM | Google
  • ★★★★★ Traci Rife
    Very fast service and great customer service! | Read Full Review
    5/18/2024 12:00:00 AM | Google
  • ★★★★★ donny camillo
    Very smooth easy process Dustin and bob were awesome to work with would highly recommend Harper Volkswagen for your auto needs | Read Full Review
    5/17/2024 12:00:00 AM | Google
  • ★★★★★ Burl Lambert
    Outstanding service. Good communication. Clean waiting area. Thanks | Read Full Review
    5/16/2024 12:00:00 AM | Google
  • ★★★★★ Tomás Bieda
    Jahmal was the best! He helped me through this process. Amazing experience! Very good people | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ annie sizemore
    We purchased a Golf R today from Harper Volkswagen and the experience was nothing less than excellence! Our salesman Jahmal and the manager Kevin really went above and beyond to make sure we got the best deal possible! The customer service was exceptional and outstanding! As soon as we walked through the door, we were treated like we | Read Full Review
    5/15/2024 12:00:00 AM | Google
  • ★★★★★ Natalie Fine
    Glenn Q. made buying my first car a breeze! He took the time to find a VW that included every detail that I wanted in my Atlas! He doesn’t try to just sell whatever is on the lot. Glenn makes sure you love your car before you even inquire about buying it! As a family who has been a Harper customer for 25+ years, it is the people like | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Robert Eggers
    Just want to give Steve Holmes and Trever from Volkswagen a shout out! Bought a 2024 Volkswagen Taos about a month ago. Love it more everyday! Steve handled everything with care and confidence. He really made us feel welcomed. Trever helped get us out the door with exactly what for our budget. Kudos to Harper Auto VW perfection was r | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Zeth Young
    Beyond satisfied with Jarred helping me out in service, quick and easy check in and really fast in getting my vehicle done! A+ Service and Advisor! | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Ken Weaver
    Very nice people working there. | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Brett Young
    William and Mark were very informative on what was going on with car and kept me up to date on every step | Read Full Review
    5/14/2024 12:00:00 AM | Google
  • ★★★★★ Michael Craig
    | Read Full Review
    5/13/2024 12:00:00 AM | Google
  • ★★★★★ Mark Littleton
    Can't say enough good things about my experience. While traveling through Knoxville on May 11, I stopped into the service department to address a warning light that had illuminated. With no appointment, I was prepared to spend the better part of the day in the waiting area. They had me on my way in less than 30 minutes, before I e | Read Full Review
    5/11/2024 12:00:00 AM | Google
  • ★★★★★ Debbie Hammond
    Thank you Harper Volkswagen for the service done on my vehicle! | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ Allie Roberts
    | Read Full Review
    5/9/2024 12:00:00 AM | Google
  • ★★★★★ marcella groff
    Pleasant people.disappointed that I had to purchase something to drink and snack..and I believe it took to long to replace my sunglass holder 2hours? | Read Full Review
    5/9/2024 12:00:00 AM | Google
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