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Gossett Volkswagen

Gossett Volkswagen

★★★★★(189)read reviews
1875 Covington Pike, Memphis, TN 38128
(901) 251-0150 Ask About Our Service Specials!
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    $25 Off Genuine VW Battery and Installation*Click Here for Details
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    $109.95 Oil and Filter Service*Click Here for Details
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    $30 Off Genuine VW Brake Pad and Rotor Replacement*Click Here for Details
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    Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26
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    Enjoy SiriusXM in your Volkswagen and on the SiriusXM appClick for details
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Business Hours

Mon: 7:00 AM - 6:00 PMTues: 7:00 AM - 6:00 PMWed: 7:00 AM - 6:00 PMThur: 7:00 AM - 6:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed
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Volkswagen Quality and expertise at a real value.

No one knows Volkswagen vehicles better than Volkswagen-Certified Technicians. Every factory-trained tech has the hands-on experience to know your car inside and out. When it comes to service, Oklahoma City Volkswagen has everything your Volkswagen needs, including knowledge of the service your car needs throughout its lifetime.

  • Expert Service Proprietary VW diagnostics and tools in the hands of qualified experts.
  • Daily Convenience Flexible hours. Online scheduling. Service Xpress.
  • Genuine VW Parts Identical to the factory originals, for uncompromised VW performance.
  • VW Accessories Designed to fit your VW model—and your lifestyle—beautifully.
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Customer Reviews

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  • ★★★★★ Jack
    | Read Full Review
    4/22/2026 12:00:00 AM | Google
  • ★★★★★ Chikisha Hardaway
    I am writing to express my dissatisfaction with the service I received at your Cordova/Memphis location on Saturday, March 28, 2026. What should have been an exciting vehicle purchase turned into a frustrating and disappointing experience due to poor communication, lack of professionalism, and overall disorganization. I arrived at a | Read Full Review
    4/14/2026 12:00:00 AM | Google
  • ★★★★★ Forrest Owens
    We purchased a used Toyota Sienna as a work vehicle for our company from Gossett Volkswager on 1/16/26. I left 4 voicemails and followed up with email requesting information on getting another drive out tag for the vehicle because our license plate has not arrived yet. I have not received a call back or response from the dealership | Read Full Review
    4/13/2026 12:00:00 AM | Google
  • ★★★★★ Tyler Cole
    A very smooth and pleasant experience! Will continue to visit for all my VW services. | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Gayle Williams
    | Read Full Review
    3/30/2026 12:00:00 AM | Google
  • ★★★★★ Chocolate Drop Diva
    Everything was good. Every time I'm here. Service was excellent, quick , professional and fast | Read Full Review
    3/19/2026 12:00:00 AM | Google
  • ★★★★★ sheniqwa wynn
    great customer service | Read Full Review
    3/17/2026 12:00:00 AM | Google
  • ★★★★★ Yara White
    | Read Full Review
    3/14/2026 12:00:00 AM | Google
  • ★★★★★ Chucky Joyner
    | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Jana East
    They always look into my issues and find the solution. I have a Volkswagen. The only problem I have ever had was with someone who doesn't work there anymore. The manager of the service department, Aaron, is very helpful and always listens when I need him. | Read Full Review
    3/8/2026 12:00:00 AM | Google
  • ★★★★★ Cloma
    | Read Full Review
    3/5/2026 12:00:00 AM | Google
  • ★★★★★ Virgil Smith
    Great service representative, did not have to wait long to get my car in for repairs | Read Full Review
    3/1/2026 12:00:00 AM | Google
  • ★★★★★ Holly Bennett
    | Read Full Review
    2/25/2026 12:00:00 AM | Google
  • ★★★★★ Isabella Martin
    If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay.. | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Lindsey Sailors
    Unfortunately, did not have the best experience. I made the appointment ahead of time online for a Friday — included an oil change and multi point inspection (my first since buying the car brand new). I called a few days before the appointment to ask them if I needed to change what I booked as I was experiencing some different issues | Read Full Review
    2/23/2026 12:00:00 AM | Google
  • ★★★★★ Toni Roberts
    Gossett goes above and beyond. | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Shivonne Urbano
    Both repairs that were needed on our Atlas were completed quickly and all details were explained thoroughly. Thank you! | Read Full Review
    2/19/2026 12:00:00 AM | Google
  • ★★★★★ Tristan Thompson
    Good service and they do the job right | Read Full Review
    2/5/2026 12:00:00 AM | Google
  • ★★★★★ Conor Mageean
    | Read Full Review
    2/3/2026 12:00:00 AM | Google
  • ★★★★★ Yaveda Nesby
    Everyone at Gosset motors was so helpful with my purchase. Sheketia was amazing with awesome customer service & Carl was efficient with getting me approved. Thanks Guys | Read Full Review
    2/1/2026 12:00:00 AM | Google
  • ★★★★★ Nancy Jennings
    Slow at getting my car fixed. They have had it since Dec 8th 2025, it's now Jan 30th it's been sitting in the bay for 3 weeks and nothing. I'm more than fed up with this dealership and when this is said and done I will never return nor will I be purchasing a VW in the future if this is what we have to deal with. Unacceptable. | Read Full Review
    1/30/2026 12:00:00 AM | Google
  • ★★★★★ K.Rush
    | Read Full Review
    1/26/2026 12:00:00 AM | Google
  • ★★★★★ jimmy pogue
    Service department was excellent | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Rachel Turner
    Service was good from my actual service provider. I spoke with a service provider who was absolutely awful. He wasn’t helpful at all and was very rude. His name was Kevin I ended up speaking to him to get an update on my car because my provider was on a call with another customer. I was just wanting a ETA and Kevin asked when I was e | Read Full Review
    1/25/2026 12:00:00 AM | Google
  • ★★★★★ Erik Matheson
    Did great this time. Delivered early! | Read Full Review
    1/24/2026 12:00:00 AM | Google
  • ★★★★★ Donald Bobal
    | Read Full Review
    1/23/2026 12:00:00 AM | Google
  • ★★★★★ Randy Redd
    I couldn't have asked for a better experience! | Read Full Review
    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Keonna Jones
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    1/22/2026 12:00:00 AM | Google
  • ★★★★★ Chave Wicks
    | Read Full Review
    1/20/2026 12:00:00 AM | Google
  • ★★★★★ Chann Jamerson
    Love it here! VW always takes care of me! | Read Full Review
    1/20/2026 12:00:00 AM | Google
  • ★★★★★ Pamela Woods
    My experience with vol Volkswagen That’s a great experience and it took great care of all my Pro issue I would be greatly to visit in the future. | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Jennifer H
    | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ Themba Nsubuga
    Awesome team, car was in and out within a couple of hours. Shout out Cornelius for the help ! | Read Full Review
    1/15/2026 12:00:00 AM | Google
  • ★★★★★ James McMinn
    They will work with you till the deal is done in your favor. Best sales team around. | Read Full Review
    1/10/2026 12:00:00 AM | Google
  • ★★★★★ Hannah Little
    | Read Full Review
    1/10/2026 12:00:00 AM | Google
  • ★★★★★ Ashley McMillan
    The Gossett VW team is always such a pleasure to deal with. I appreciate their thoroughness and communication to make sure I understand what my car needs and when. They do such a great job and represent VW very well! | Read Full Review
    1/7/2026 12:00:00 AM | Google
  • ★★★★★ LV Burns
    I scheduled the appointment online and the website is not very intuitive and doesn't have enough options to clearly explain the services required. We were bringing the vehicle in for an oil change, and I assumed we could have the check engine light inspected as well. We'd already had the light checked at AutoZone, so we knew what the | Read Full Review
    1/4/2026 12:00:00 AM | Google
  • ★★★★★ Tamara Smith
    Service was great. | Read Full Review
    1/1/2026 12:00:00 AM | Google
  • ★★★★★ Ethel Brown
    I had an appointment for the next day at 7 o’clock in the morning. I went to drop my vehicle off early The day before and they were able to get me in the day that I dropped it off and had it ready for me before six. | Read Full Review
    12/31/2025 12:00:00 AM | Google
  • ★★★★★ dinah wilson
    | Read Full Review
    12/31/2025 12:00:00 AM | Google
  • ★★★★★ Rachel Turner
    Great service | Read Full Review
    12/29/2025 12:00:00 AM | Google
  • ★★★★★ Sandra D
    | Read Full Review
    12/26/2025 12:00:00 AM | Google
  • ★★★★★ Charles Leo
    Repairs on my daughter’s car were done in a timely manner. Gossett called a few days before my appointment that was scheduled 2 months in advance to confirm. When work was performed , service writer called immediately and vehicle was done within the expected time. | Read Full Review
    12/25/2025 12:00:00 AM | Google
  • ★★★★★ Owens Home Solutions
    Everyone was prompt , friendly and courteous. Cornelius and the svc manager went above and beyond . | Read Full Review
    12/24/2025 12:00:00 AM | Google
  • ★★★★★ Harold Gray
    | Read Full Review
    12/23/2025 12:00:00 AM | Google
  • ★★★★★ Lisa Miller
    ?????????? I can’t say enough good things about the service manager, Aaron at Gossett VW. I came in with a flat tire during a very stressful situation, and he truly took a huge weight off my shoulders before the holidays. Not only did he handle everything quickly and professionally, but he also went above and beyond by taking care of | Read Full Review
    12/22/2025 12:00:00 AM | Google
  • ★★★★★ Sharee Brooks
    Sherita Broadnax and Carl Williams are the BEST!!!The process was seamless. I would recommend them to anyone. | Read Full Review
    12/22/2025 12:00:00 AM | Google
  • ★★★★★ peter lindy
    Great experience. Easy to work with. Was able to get the exact car that we wanted without much difficulty. Positive carbine experience.P | Read Full Review
    12/20/2025 12:00:00 AM | Google
  • ★★★★★ Darrin Williams
    Great service and military friendly with a discount. | Read Full Review
    12/20/2025 12:00:00 AM | Google
  • ★★★★★ Bradley Burlison
    Great service | Read Full Review
    12/20/2025 12:00:00 AM | Google
  • ★★★★★ Junk Email
    Conner was great!!! He made the car buying experience bearable. We were just looking, but he was the difference on why we bought a car that day. | Read Full Review
    12/20/2025 12:00:00 AM | Google
  • ★★★★★ Juletha Hancock
    | Read Full Review
    12/20/2025 12:00:00 AM | Google
  • ★★★★★ Cloma
    | Read Full Review
    12/17/2025 12:00:00 AM | Google
  • ★★★★★ Chloe Williams
    Aaron Linton, always show a level of professionalism that's unmatched! He always consistently shows genuine respect and concern for his customers in .make sure that you are tooken care of. I recommend this location to anyone who's looking for great results and tremendous hospitality. | Read Full Review
    12/15/2025 12:00:00 AM | Google
  • ★★★★★ Rosie S
    I had to get an emergency appointment because my rear brakes was making a loud noise got to see the same technician Cornelius. He was so helpful as always very knowledgeable and kind and showed concern for my vehicle. I highly recommend him if your having problems with your vehicle. | Read Full Review
    12/11/2025 12:00:00 AM | Google
  • ★★★★★ Emily Key
    The service agent was helpful and answered my questions well. The waiting area is comfortable and conducive to remote work if needed. | Read Full Review
    12/10/2025 12:00:00 AM | Google
  • ★★★★★ Tiffany Massingale
    Great job, excellent service | Read Full Review
    12/8/2025 12:00:00 AM | Google
  • ★★★★★ DeeAnna Redmond
    | Read Full Review
    12/7/2025 12:00:00 AM | Google
  • ★★★★★ Tammy Jones
    Went in expecting to purchase a Jetta but Johnathan Burke showed us the one he had just purchased for himself (Tiguan) and we were sold. I really enjoyed the buying experience, I have to say every single person treated us like family and felt like friends. Johnathan the sales person is like a warm hug, very kind and forth coming! | Read Full Review
    12/7/2025 12:00:00 AM | Google
  • ★★★★★ Ladarious Davis
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    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Ying Cao
    | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Lena
    | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Kevin Hardin
    ???????? | Read Full Review
    11/30/2025 12:00:00 AM | Google
  • ★★★★★ Marlena Vega
    Professional, pleasant | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ Dewar Grewar
    | Read Full Review
    11/28/2025 12:00:00 AM | Google
  • ★★★★★ marcus johnson
    Customer service was ok. It took over a month to get my to get my car back ??. No loaner was giving. I was inconvenienced to say the least. Glad that it is finally done. | Read Full Review
    11/26/2025 12:00:00 AM | Google
  • ★★★★★ Brian Horowitz
    Great experience from start to finish. They were very open to negotiations and we were able to come to an equitable agreement on a vehicle that my wife loves! | Read Full Review
    11/24/2025 12:00:00 AM | Google
  • ★★★★★ Jeana
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    11/23/2025 12:00:00 AM | Google
  • ★★★★★ Jeana Cartwright
    | Read Full Review
    11/23/2025 12:00:00 AM | Google
  • ★★★★★ Harold Leake
    It's was cool while I waited on my oil change.I got to share lunch with the Volkswagen team...never happened before .. | Read Full Review
    11/20/2025 12:00:00 AM | Google
  • ★★★★★ David Polk
    | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Jessica Richardson
    Great, friendly and efficient! Always my preferred vw service | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Noah Collins
    The service department here has to be the slowest I’ve ever been to. The sales staff was phenomenal when we bought our car, but we brought it in for simple scheduled maintenance; tire rotation and oil change, and we sat for 3 and a half hours. It takes maybe 30 minutes to do an oil change. I’ll be doing my own oil changes once again | Read Full Review
    11/19/2025 12:00:00 AM | Google
  • ★★★★★ Anthony Stevenson
    Called service department to make appointment for a part for my 2025 atlas the part was the engine cover that did not come on the car at sell .I was told by the service department that the part was in the appointment was set .when I got there is told they ran out of the part I drove 30 mile to be told they ran out very disappointed | Read Full Review
    11/17/2025 12:00:00 AM | Google
  • ★★★★★ Theresa Williams
    Excellent customer service and they get you and and out is a reasonable amount of time. | Read Full Review
    11/16/2025 12:00:00 AM | Google
  • ★★★★★ Keith Brown
    Don't buy any Volkswagens. You will be stuck with zero help when the issue is clearly defective manufacturing. I've bought 2020 and 2024 Volkswagens brand new and they amazingly had sporadic issues that never got addressed until after the warranty was up. Additionally I can't get any response for ownership or Volkswagen of America | Read Full Review
    11/16/2025 12:00:00 AM | Google
  • ★★★★★ Gilbert Garcia
    the service team at Gossett VW was great , a special shout out to Cornelius for making everything go smoothly and for getting taken care of in a timely manor. | Read Full Review
    11/13/2025 12:00:00 AM | Google
  • ★★★★★ Anthony Blevins
    I went in to get my tire changed. My rim ended up getting bent and scratched. I’ve been trying to get a call back for a week and have not heard anything. Over $300 for a new tire, and I got a bent/ scratched rim with it. | Read Full Review
    11/13/2025 12:00:00 AM | Google
  • ★★★★★ alphonzo greer
    Not the best service fir me | Read Full Review
    11/12/2025 12:00:00 AM | Google
  • ★★★★★ Mark Busse
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    11/7/2025 12:00:00 AM | Google
  • ★★★★★ Leiser Webb
    | Read Full Review
    10/24/2025 12:00:00 AM | Google
  • ★★★★★ Laura Warrior
    Bought a car mini coup. thank you, Johnathan, a very good salesperson. | Read Full Review
    10/16/2025 12:00:00 AM | Google
  • ★★★★★ Jakale Love
    The location on Winchester was ok the salesman Lee Crumb was very nice the sales manger at the location Wasn't!!! But not once did they tell me there was another location that had exactly what I was looking for ended finding on google myself. Walked on the Covington pike lot and Bill was outside and got me exactly what I wanted on th | Read Full Review
    10/13/2025 12:00:00 AM | Google
  • ★★★★★ David McDonnell
    Overall, I’m quite satisfied and will definitely be back. The MPVI presentation was excellent, and the after-service delivery was outstanding. My only negative feedback is regarding the vehicle intake process. The advisor informed me there would be a two-hour wait time, which I agreed to since I didn’t have an appointment, and she a | Read Full Review
    10/13/2025 12:00:00 AM | Google
  • ★★★★★ Larhonda Wilson
    Not satisfied with the service I received at all, I will Not recommend the company to NO one I know. This is how my vehicle was returned to me. | Read Full Review
    10/13/2025 12:00:00 AM | Google
  • ★★★★★ Mary Tran
    | Read Full Review
    10/4/2025 12:00:00 AM | Google
  • ★★★★★ Terri Glass
    Needed a part that was out of stock. Somehow Tim in the parts Department on Covington pike made my life easier. He got that part 4 me in 3days.. They have the best parts person ever | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Cortez Lane
    I need assistance with information concerning my tags. Amber, admittedly assist me with my task. She showed a great level of patience and professionalism as well gave me a call back which gave me relief. Thanks for the great customer service support. | Read Full Review
    10/2/2025 12:00:00 AM | Google
  • ★★★★★ Carrie Pinkley
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Diamond Williams
    | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Chocolate Drop Diva
    Everything was good. Every time I'm here | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ Gloria Hearn
    Customer service was great and wait time was short | Read Full Review
    10/1/2025 12:00:00 AM | Google
  • ★★★★★ William
    Eventually I was able to get everything done that the vehicle needed, but the communication between the various employees was terrible. They made me wait two weeks only to be put on a waiting list. What’s the point of waiting two weeks only to be put on another waiting list? Then I had to wait even longer. I was told that I could get | Read Full Review
    9/30/2025 12:00:00 AM | Google
  • ★★★★★ Ronald Morris
    | Read Full Review
    9/29/2025 12:00:00 AM | Google
  • ★★★★★ ashley adair
    I brought my car in for a diagnostic after waiting almost a month for the appointment. I was told it would be 500.00 just for the diagnostic because there were 2 error codes. The diagnostic fee is not applied even if you have the work done at Gossett. That is absurd to me to have to pay 500.00 plus the cost of the repair. I ended up | Read Full Review
    9/28/2025 12:00:00 AM | Google
  • ★★★★★ Danny Johnson
    Great service that took good care of me was on time with appt finished in a short period of time | Read Full Review
    9/26/2025 12:00:00 AM | Google
  • ★★★★★ Lexie Hatchett
    It’s always a pleasure coming to this location. The service advisors are very knowledgeable and friendly. I came in for a tire repair and was out of there in no time! Thank you for excellent service Gossett VW. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Rick Robinson
    | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ W Booker
    Customer Service was outstanding. | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ floyd blitchington
    Great service and sales | Read Full Review
    9/25/2025 12:00:00 AM | Google
  • ★★★★★ Barbara Watson
    I definitely had a great experience at Gossett Covington Pike. Everyone was so attentive to what I wanted. Helpful in all aspects. I am sending a special shoutout to my salesperson Shaketia Broadnax!!!! She rocks!!!! | Read Full Review
    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Samira Ahmed
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    9/18/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Prislovsky
    | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Rosie S
    I had my regular schedule maintenance done on my vehicle in August the service technician Cornelius took very good care of me. I also schedule service on September 8 2025 and was fortunate enough to get Cornelius again was very helpful and knowledgeable. A nice down to earth person. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Tristan Thompson
    Tiara is a wonderful advisor who always makes sure the customers needs are met. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Latasha Dantzler
    I absolutely love them and my car | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Peter McKelvy
    | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Najih Khaider
    | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ LaShanda Simmons Fason
    Gossett Porsche Volkswagen on Covington Pike is the only place I have my vehicle serviced. Pamela, my service advisor, communicated with me consistently, and she worked to get my vehicle’s issues resolved quicker than projected and efficiently. I highly recommend. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Kelsey Handley
    Since I purchased my vehicle in 2022, Tiara has been my go-to person in the service department. From day one, she has consistently provided excellent support—helping me schedule maintenance, explaining what to expect, and offering helpful advice to keep my vehicle in great shape. What stands out most about Tiara is her combination o | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Michael Taylor
    They got the deal done around the price I was looking for yeah, here in the market go see my guys on the Covington Pike. Volkswagen bunch of nice guys that take care of you just like they did me thanks fellas. | Read Full Review
    9/11/2025 12:00:00 AM | Google
  • ★★★★★ Pamela Bailey
    Tiara Foster represents Gossett Volkswagen very well. I love the convenience of the service department being open on Saturday. My service was quick and Ms. Foster was so professional and kind. My Jetta is my fifth Volkswagen and they all were from Gossett. Way to go. | Read Full Review
    9/4/2025 12:00:00 AM | Google
  • ★★★★★ Mustafa Hajjeh
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Starnes
    Pam (service department) was unbelievably the best!!! I had a blow out on I55 Memphis, AR on the way back to St. Louis. She kept me updated through my insurance coverage and service! She also walked me back out to my VW to make sure I was satisfied and no questions! I hope she is thoroughly appreciated! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Katricia Carter
    I had a great experience. Ms. Pam was very kind and helpful! I went in for a visit regarding my a/c panel and my air wasn’t blowing as cold on my 2019 VW Tiguan SEL. The service was covered under my warranty, the part had to be ordered but it came quickly. Ms. Pam kept me up to date. She reached out once the part was in, got me sched | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kyle Duncan
    I keep going back to Gossett VW to work with Mr. Bill in sales and Mr. Cornelius in service. We’ve purchased 2 vehicles here and had 2 services in the past 12 months. This dealership moves slow, so be sure to arrange transportation for yourself. But they take care of their customers through fair pricing, communication, and respect. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary Kincaide
    Excellent customer service, Tiara Foster goes beyond the call of duty to help satisfy her customer. She keeps you updated on every aspect of service. Also, the repair service was top notch. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Laura Marie
    Cornelius in VW service department worked me in for multi point inspection on my bug before a road trip. Great customer service! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Yolanda Williams
    Tiara is the best | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Crystal Burrows
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Brittany Durrett
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Angela Gibson
    Service was great and friendly staff~Tiara was amazing and very knowledgeable and helpful, Thanks | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ gloria middleton
    This was the first time I bought this particular vehicle in and there was a problem. The problem was resolved and I felt i was seen and heard. Thats the Volkswagen standard that I'm used. Great job guys! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Dimesa Wakefield
    The attention the love when you walk on the perimeter as well as the entrance.Tiara Foster is a very good team player as well as her assistant Keshun Pinkney. They took great care of me and my car. This was my first time getting maintenance done on my 2019 VW Arteon. Ms. Foster answered my question concerning my coupons on my oil cha | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Vander Heard
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Scott Turnage
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ sheniqwa wynn
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Andrea Everett
    I am always pleased with my experience when visiting the Gossett VW -Covington Pike location. The staff is always so welcoming & friendly. Thank you for always making me feel like a valued customer! I love my Jetta! | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Tamara Smith
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ April Jones
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ robert bass
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Terry Walker
    Very good | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ F H
    Quick, easy service to vehicle | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Kathy Benson
    | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Shawna McClatcher
    I love Gossett! I had an issue last year and it was corrected and I will be forever grateful. | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ jeffery penna
    Great service, good people and decent price | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ john manahan
    6/19 - I noticed an oil leak from my jetta. I called the dealer and was informed that they can fix it under warranty. 49900 odo. Few more miles and it's no longer under warranty. They said they have a long line of wait, and i have to wait until 7/22. I said ok since I don't have a choice. I didn't drove my jetta since then so i won't | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Peter VanWylen
    Service dept. was not great at communicating. Recent model car was 3.5 weeks in the shop for seemingly minor stuff (warning message on the dash, cutting a new key) with little communicated progress and hardly a single call returned (always went to voicemail) until I called the service director twice trying to get the team to return m | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ April Bowman
    I was not satisfied at all I hope I never need anything from from VW on Covington Pike | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Bethany Westenberger
    If I could give 0 stars I would. Called after getting oil changed at another VW in another state because it was found that they torqued the cap wrong or too tight on the oil cap which resulted in it being stripped so need a whole new oil pan. Have pictures of the dirty oil coming out with it being stripped terribly. Refused to fix an | Read Full Review
    9/2/2025 12:00:00 AM | Google
  • ★★★★★ Michael Foley
    I appreciate the customer service at this location so much after seeing them get absolutely worn out by a “customer” with wildly ridiculous expectations only to treat them with respect and empathy. Then they turn around and reset and start again with me . So polite. So professional! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Payton Redden
    Pleasant experience. Knowledgeable sales team. Would recommend using them in future | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ audrey mcglown
    I learn a lot about my car from Austin{I hope that was his name | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Chiquita Sanders
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Amanda Waln
    Cornelius was great! He was so polite and helpful, and he kept me informed during the process. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sheila
    It was a great experience. Bill Jamerson took great care of me .He was able to help me find an Atlas within budget with options that I wanted. Everyone at the dealership where nice and overall a welcoming . I did not feel pressured or overwhelmed at anytime during the process. The finance department person Johnathan worked hard to | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeremy Hubbard
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ trish McGory
    The service women was very professional and excellent customer service | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ john baddley
    Aaron Linton did a great job , very helpful | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Pablo Alvarado
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Sherese J
    I absolutely loved my visit. My service rep Pam made my 1st experience EXCELLENT. She was very respectful, knowledgeable and extremely helpful. She did not try to make me purchase things that I didn't need. She made me feel VERY happy with my choices. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Harold Moss
    I recently had my 30,000 mile service done at Gossett VW on Covington Pike. It was one of the most pleasurable car service experiences I have ever had. I want to give kudos to Aaron Linton, who took great care of me. He runs a great service department and I highly recommend them. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Malorey Green
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Erma Hayslett
    Good job!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Marion Vergers
    The Covington Pike location was VERY courteous and extremely helpful. Inspite of all the discrepancies with Drive Time Corporate. A special thank you to Mr. Cornelius White and Aaron Linton for all their help. See you guys soon. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Billy Brown
    | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Christy Flatley
    Desmond and Blake were amazing to work with. Easy to work with, no time wasted. Got exactly what I wanted and didn't have to spend all day. Great trade. I cannot say enough good things about all the people over at Volkswagen. Even the guy that showed me what all the buttons do was the kindest gentleman. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Adam Bell
    Great experience from start to finish. Go in and ask for Jonathon Burke. I leased a 2025 Volkswagen id.4. As soon as i got on the lot everyone was friendly. I asked about the car and the guys on the lot quickly had Jonathon come out. The negotiations were fast and fair and I left with a good deal I felt happy about. Best car buying e | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Janet Young
    The entire staff of Gossett Volkswagen on Covington Pike are total GEMS!! I appreciate their service and attentiveness especially Cornelius in the Service Department. The fine gentlemen in the Sales Department solved a HUGE potential problem for me and got me into the vehicle that I wanted. I am grateful to all of them!!! | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Madison
    TLDR: Take your VW, Audi, or Porsche to Wolfsburg Automotive on Summer Ave if you want people who know what they’re doing and will give you high quality, reasonable service. I was not planning to leave a review, but since I’ve received an email every day asking for a review since getting my car “serviced,” I will leave my thoughts. | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ SALOME WALKER
    The service was confusing & unhelpful. I wanted my door handle & an indicator light fixed. I was told that it would be $250 to diagnose each problem, which meant $500. I asked how much would it be to fix and she said that she didn’t know. She stated that it would need to be diagnosed first. I am so confused, why is the diagnosis fee | Read Full Review
    8/2/2025 12:00:00 AM | Google
  • ★★★★★ Angela Gibson
    Amazing staff and service. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Deckleman-Ceccacci
    Everyone was friendly and courteous. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Melanie Collins
    I am so grateful for the support and understanding these guys gave me! I did not feel safe in my car anymore and now I can go anywhere without a bead of sweat! Many thanks and blessings to each of you! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Shelly1979
    Awesome service | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Angie Adams
    Cornelius and Mr. Baltz took great care in handling my repairs in a timely and professional, friendly manner. Cornelius always did exactly what he said he was going to do and when he was going to do it. While handling a stressful situation, both of these gentleman made it exceptionally easier to navigate. Very appreciative of their a | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Julia Sobczak
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Nae' Tae'
    Always so pleasant when I come there. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ iman yousef
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Rebekah Graham
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Christopher Franklin
    The Service department was on point with my appointment and services! Great job! | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jordan H
    Cornelius was so incredibly helpful and informative. He made a tough situation smooth and easy to understand. The service dept was able to service my ‘22 Taos fairly quickly, and I was lucky to be able to get a loaner vehicle while they worked on my car. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Rodraious Harden
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Angie Bain
    | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Joseph Colina
    The attention from the receptionist was excellent, but when I checked the vehicle in the engine compartment, I got traces of spilled oil, the technical area apparently doesn't care about doing its best. La atención por parte de la recepcionista fue excelente, pero al revisar el vehículo en el compartimiento del motor, conseguí rastr | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ sandra stevens
    Could not check air bag light | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Roy McCoy
    Their service department is terrible. Volkswagen makes an inferior product and has the worst warranty in the automotive industry. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Jeff Gach
    Watch out for these service folks. You will pay $200-$400 for them to simply diagnose a problem. Then quoted $1,900 for work that I got done elsewhere $1,100. Terrible, look at the rest of their service reviews to confirm. | Read Full Review
    7/2/2025 12:00:00 AM | Google
  • ★★★★★ Ed Thomas
    Customer Service Representative is outstanding. Knowledgeable and helpful throughout the service of my vehicle. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Erma Hayslett
    Great service! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ charles barnes
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Jennifer Thompson
    Highly recommend Michael Connor Phillips. He is a VW expert and helped us choose a great vehicle after mine was stolen. | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Marco Morris
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Mary Buss
    Aaron and his team in the service department are hands down the best in customer service | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Ashling Durkan
    I had a great experience at Covington Pike VW. Tiara took very good care of me. She communicated everything that needed to be done. She was so professional but put me at ease. The visit went relatively fast because she asked the right questions and I was able to give proper answers. It was very refreshing to know that the entire staf | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ James Prouty
    Tiara Foster was wonderfully helpful. Very friendly and a pleasure to work with! Thank you for being so great! | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ C B
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Christin wilson
    | Read Full Review
    6/2/2025 12:00:00 AM | Google
  • ★★★★★ Chris D
    Horrible experience at service department. Took 4 weeks to get appointment for my VW to address 3 outstanding recalls. Make it to appointment day and not only is a loaner not available (as arranged), a mechanic was not available to address my model of VW. When did service like this become the norm? UNACCEPTABLE! | Read Full Review
    6/2/2025 12:00:00 AM | Google
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