Take Advantage of Oil Change Specials at Volkswagen of Salem Today

★★★★★ WNG4

This was my best experience I’ve ever had buying a car from a dealership. Tonya was my salesperson and she was amazing to work with. Not only was she very helpful and accommodating, but I genuinely enjoyed working with her due to her “down to earth” personality and no pressure style. I preferred this dealership over the VW in Eugene, | Read Full Review

11/18/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

This was my best experience I’ve ever had buying a car from a dealership. Tonya was my salesperson and she was amazing to work with. Not only was she very helpful and accommodating, but I genuinely enjoyed working with her due to her “down to earth” personality and no pressure style. I preferred this dealership over the VW in Eugene, | Read Full Review

11/18/2024 12:00:00 AM | Cars.com

★★★★★ Diana

Kept at dealership for 8 hours, made to feel forced to sign contract to hold the car being repaired. Sexual harassment onsite | Read Full Review

11/18/2024 12:00:00 AM | Cars.com

★★★★★ Diana

Kept at dealership for 8 hours, made to feel forced to sign contract to hold the car being repaired. Sexual harassment onsite | Read Full Review

11/18/2024 12:00:00 AM | DealerRater

★★★★★ BOLVERA1020

Peter was great, no pressure to buy. They worked with my budget and down payment to get the monthly payment I wanted. Everyone was very friendly.and knowledgeable, they answered all my questions and introduced time to the service manager. It was a great experience buying my first new car. | Read Full Review

11/17/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

Excellent, prompt, and courteous service. Service writer was attentive and understanding of my concerns. I'm very pleased and happy with the work performed. | Read Full Review

11/17/2024 12:00:00 AM | DealerRater

★★★★★ BRIEGRIESBACH

Mike in financing was amazing. Thank you for all of Peter's help as well. | Read Full Review

11/17/2024 12:00:00 AM | DealerRater

★★★★★ BRIEGRIESBACH

Mike in financing was amazing. Thank you for all of Peter's help as well. | Read Full Review

11/17/2024 12:00:00 AM | Cars.com

★★★★★ WNG4

Excellent, prompt, and courteous service. Service writer was attentive and understanding of my concerns. I'm very pleased and happy with the work performed. | Read Full Review

11/17/2024 12:00:00 AM | Cars.com

★★★★★ BOLVERA1020

Peter was great, no pressure to buy. They worked with my budget and down payment to get the monthly payment I wanted. Everyone was very friendly.and knowledgeable, they answered all my questions and introduced time to the service manager. It was a great experience buying my first new car. | Read Full Review

11/17/2024 12:00:00 AM | Cars.com

★★★★★ DPBALENT

Phenomenal sales and service managers. Cannot recommend them highly enough. Buy with confidence from Salem | Read Full Review

11/16/2024 12:00:00 AM | Cars.com

★★★★★ DPBALENT

Phenomenal sales and service managers. Cannot recommend them highly enough. Buy with confidence from Salem | Read Full Review

11/16/2024 12:00:00 AM | DealerRater

★★★★★ Diego Gamino

greg was very professional and made sure i understood what was going on with my car | Read Full Review

11/14/2024 12:00:00 AM | DealerRater

★★★★★ Diego Gamino

greg was very professional and made sure i understood what was going on with my car | Read Full Review

11/14/2024 12:00:00 AM | Cars.com

★★★★★ Adam Harrison

David from the service department is completely incapable of doing his job. Fails in communication. They sent my vehicle across the street to Capitol Chevrolet and didn't tell me. Left it up to me to communicate between the two dealerships. They finally figured out that the service needed was covered by our warranty. Hours later, in | Read Full Review

11/13/2024 12:00:00 AM | Google

★★★★★ Aidan Costales

Bought a used car from this dealer a month ago. Had many undisclosed issues. Major oil leaks and issues with the transmission. They had sold me a warranty on the vehicle but of course they don’t cover preexisting issues. Had taken it to my local mechanic and they had opened a claim for the oil leaks thus being determined preexisting. | Read Full Review

11/11/2024 12:00:00 AM | Google

★★★★★ VERNANFILOFIEFF

Everyone was nice and helpful with the process of buying a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal. | Read Full Review

11/10/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

Excellent customer service, listened to our wants and have to haves for our vehicle purchase and delivered exactly what we were looking for. | Read Full Review

11/10/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

Excellent customer service, listened to our wants and have to haves for our vehicle purchase and delivered exactly what we were looking for. | Read Full Review

11/10/2024 12:00:00 AM | Cars.com

★★★★★ VERNANFILOFIEFF

Everyone was nice and helpful with the process of buying a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal. | Read Full Review

11/10/2024 12:00:00 AM | Cars.com

★★★★★ BRENNA.OBERACKER

Volkswagen of Salem maintains a very friendly and professional atmosphere, while providing quick and efficient service | Read Full Review

11/9/2024 12:00:00 AM | Cars.com

★★★★★ BRENNA.OBERACKER

Volkswagen of Salem maintains a very friendly and professional atmosphere, while providing quick and efficient service | Read Full Review

11/9/2024 12:00:00 AM | DealerRater

★★★★★ COLESPANGLE

Everyone very nice and attentive. Didn’t have to wait until greeted. Purchase went smoothly | Read Full Review

11/9/2024 12:00:00 AM | DealerRater

★★★★★ COLESPANGLE

Everyone very nice and attentive. Didn’t have to wait until greeted. Purchase went smoothly | Read Full Review

11/9/2024 12:00:00 AM | Cars.com

★★★★★ Pablo Campuzano

The service was excellent, Brendon was very professional and patient with us. Bailey was also very good and knowledgeable regarding the financial process. It was a great experience! | Read Full Review

11/8/2024 12:00:00 AM | Cars.com

★★★★★ DLANGERUD

I was greeted promptly and with genuine courtesy for service scheduled on my used vehicle purchased from Volkswagen of Salem. I received a free ride home while the service was completed and given an itemized statement so all costs were transparent. The car also received a complimentary cleaning! Overall I was very pleased with my vis | Read Full Review

11/8/2024 12:00:00 AM | Cars.com

★★★★★ Pablo Campuzano

The service was excellent, Brendon was very professional and patient with us. Bailey was also very good and knowledgeable regarding the financial process. It was a great experience! | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ DLANGERUD

I was greeted promptly and with genuine courtesy for service scheduled on my used vehicle purchased from Volkswagen of Salem. I received a free ride home while the service was completed and given an itemized statement so all costs were transparent. The car also received a complimentary cleaning! Overall I was very pleased with my vis | Read Full Review

11/8/2024 12:00:00 AM | DealerRater

★★★★★ DT

I have been consistently disappointed with this dealership and will be going to a new one for all future needs. On my last visit, I had a scheduled appointment for a standard recall issue. My car was not taken in for over an hour past my service time and it took them another hour and a half to report to me that they didn’t have the r | Read Full Review

11/7/2024 12:00:00 AM | DealerRater

★★★★★ Oleg

Really bad service with my vehicle, work was not done correctly. Was installed broken parts | Read Full Review

11/7/2024 12:00:00 AM | DealerRater

★★★★★ DT

I have been consistently disappointed with this dealership and will be going to a new one for all future needs. On my last visit, I had a scheduled appointment for a standard recall issue. My car was not taken in for over an hour past my service time and it took them another hour and a half to report to me that they didn’t have the r | Read Full Review

11/7/2024 12:00:00 AM | Cars.com

★★★★★ Oleg

Really bad service with my vehicle, work was not done correctly. Was installed broken parts | Read Full Review

11/7/2024 12:00:00 AM | Cars.com

★★★★★ MEGHANN.CHRISTIANSON

Brendon was very helpful, and we are so far very pleased with our car. We appreciate that we could make a deal over the phone because we are from out of town. | Read Full Review

11/6/2024 12:00:00 AM | Cars.com

★★★★★ MEGHANN.CHRISTIANSON

Brendon was very helpful, and we are so far very pleased with our car. We appreciate that we could make a deal over the phone because we are from out of town. | Read Full Review

11/6/2024 12:00:00 AM | DealerRater

★★★★★ Kaulinf

Absolute best service experience I’ve ever had. David made the process quick and easy, they even gave me a complementary car wash! 10/10 recommend. | Read Full Review

11/5/2024 12:00:00 AM | DealerRater

★★★★★ Kaulinf

Absolute best service experience I’ve ever had. David made the process quick and easy, they even gave me a complementary car wash! 10/10 recommend. | Read Full Review

11/5/2024 12:00:00 AM | Cars.com

★★★★★ MILLERSTUBS

Very Very happy with Josh & His manager in service, couldn’t be more pleased with everyone! | Read Full Review

11/3/2024 12:00:00 AM | Cars.com

★★★★★ MILLERSTUBS

Very Very happy with Josh & His manager in service, couldn’t be more pleased with everyone! | Read Full Review

11/3/2024 12:00:00 AM | DealerRater

★★★★★ ANGELICAESQUIVEL12313

I’ve been getting my truck serviced here and they always keep up to date with all the services my truck needs to keep me on the road safely.I’m very pleased with the service. | Read Full Review

11/1/2024 12:00:00 AM | DealerRater

★★★★★ MARTINJIMENEZORTIZ

Great experience, fast easy process, Salesman Aviram was very knowledgable and helpful and had great customer service | Read Full Review

11/1/2024 12:00:00 AM | DealerRater

★★★★★ MARTINJIMENEZORTIZ

Great experience, fast easy process, Salesman Aviram was very knowledgable and helpful and had great customer service | Read Full Review

11/1/2024 12:00:00 AM | Cars.com

★★★★★ ANGELICAESQUIVEL12313

I’ve been getting my truck serviced here and they always keep up to date with all the services my truck needs to keep me on the road safely.I’m very pleased with the service. | Read Full Review

11/1/2024 12:00:00 AM | Cars.com

★★★★★ CARROLLK22

Salem oregon VW Service Department takes the best care of our VW vehicles. Greg Bell, Josh, and the other Service providers and Technicians are professional, friendly and up front and honest about the service they provide us. We've had our VW vehicles a long time and this Department has kept our VW vehicles running all these years. T | Read Full Review

10/31/2024 12:00:00 AM | Cars.com

★★★★★ CARROLLK22

Salem oregon VW Service Department takes the best care of our VW vehicles. Greg Bell, Josh, and the other Service providers and Technicians are professional, friendly and up front and honest about the service they provide us. We've had our VW vehicles a long time and this Department has kept our VW vehicles running all these years. T | Read Full Review

10/31/2024 12:00:00 AM | DealerRater

★★★★★ MUNAROO5

Very happy that Salem Volkswagen are taking care of our Tiguan, since we moved from california | Read Full Review

10/31/2024 12:00:00 AM | DealerRater

★★★★★ MUNAROO5

Very happy that Salem Volkswagen are taking care of our Tiguan, since we moved from california | Read Full Review

10/31/2024 12:00:00 AM | Cars.com

★★★★★ MTYMOLLY

This was my second experience with VW of Salem, and it was wonderful. Brendan was so laid back, yet professional and respectful. The entire process was so different than other high pressure, shuck and jive dealerships I've dealt with in the past. I feel like I got a very fair deal, and a really nice used vehicle, that wasn't mis-repr | Read Full Review

10/29/2024 12:00:00 AM | Cars.com

★★★★★ JULIAHAYY58

Very friendly and knowledgeable. Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealership, I had a Cultural Center opening that evening and Tibetan nuns and monk staying with me that week. Very helpful. | Read Full Review

10/29/2024 12:00:00 AM | Cars.com

★★★★★ JULIAHAYY58

Very friendly and knowledgeable. Will work with you to get to the right solution. Recently helped me get my car back to me in Lincoln City and pickup rental to take back to dealership, I had a Cultural Center opening that evening and Tibetan nuns and monk staying with me that week. Very helpful. | Read Full Review

10/29/2024 12:00:00 AM | DealerRater

★★★★★ MTYMOLLY

This was my second experience with VW of Salem, and it was wonderful. Brendan was so laid back, yet professional and respectful. The entire process was so different than other high pressure, shuck and jive dealerships I've dealt with in the past. I feel like I got a very fair deal, and a really nice used vehicle, that wasn't mis-repr | Read Full Review

10/29/2024 12:00:00 AM | DealerRater

★★★★★ AM1

They’ll tell you that they will answer your calls and they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their employees. | Read Full Review

10/29/2024 12:00:00 AM | DealerRater

★★★★★ AM1

They’ll tell you that they will answer your calls and they never actually will. Even when the manager promises they will. The management is nice but they obviously have some work to be done with their employees. | Read Full Review

10/29/2024 12:00:00 AM | Cars.com

★★★★★ MO.WALLACE07

It was a great expierence with an amazing customer service aspect I loved how we were treated throughout | Read Full Review

10/28/2024 12:00:00 AM | Cars.com

★★★★★ REDSOCK6969

Great people service was great friendly prompt service great location clean place would come again | Read Full Review

10/28/2024 12:00:00 AM | Cars.com

★★★★★ MO.WALLACE07

It was a great expierence with an amazing customer service aspect I loved how we were treated throughout | Read Full Review

10/28/2024 12:00:00 AM | DealerRater

★★★★★ REDSOCK6969

Great people service was great friendly prompt service great location clean place would come again | Read Full Review

10/28/2024 12:00:00 AM | DealerRater

★★★★★ KEN_TAYLOR

Before they even looked at my car they had $1,200:00 of recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer system. I do t trust this behavior from a service center, as a customer. | Read Full Review

10/28/2024 12:00:00 AM | DealerRater

★★★★★ KEN_TAYLOR

Before they even looked at my car they had $1,200:00 of recommended repairs and service items They also said they garage a few for printing an invoice and storing your car information on their computer system. I do t trust this behavior from a service center, as a customer. | Read Full Review

10/28/2024 12:00:00 AM | Cars.com

★★★★★ CARROLLK22

Fantastic service at Salem vw service department. Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first time. Thank you. | Read Full Review

10/27/2024 12:00:00 AM | Cars.com

★★★★★ CARROLLK22

Fantastic service at Salem vw service department. Greg Bell, Josh and service team take good care of customers and the cars they service. Professional, friendly and fix the cars right the first time. Thank you. | Read Full Review

10/27/2024 12:00:00 AM | DealerRater

★★★★★ DM

Sent it in for warranty work. Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pickup, they had lost my keys. Nobody knew where they were. 20 minutes later they found them. Nevermind it made me late to get my daughter to her game…that’s a | Read Full Review

10/27/2024 12:00:00 AM | DealerRater

★★★★★ DM

Sent it in for warranty work. Had to order a part that would arrive “Monday at the latest”. They assured me they would call me. We went to get the car in the meantime and upon pickup, they had lost my keys. Nobody knew where they were. 20 minutes later they found them. Nevermind it made me late to get my daughter to her game…that’s a | Read Full Review

10/27/2024 12:00:00 AM | Cars.com

★★★★★ THOMAS.J.PETERSON1988

Kaulin was able to make the deal happen and get us in to a great new to us car! Thanks so much for all of your help and staying late to make sure we were all taken care of! | Read Full Review

10/26/2024 12:00:00 AM | Cars.com

★★★★★ THOMAS.J.PETERSON1988

Kaulin was able to make the deal happen and get us in to a great new to us car! Thanks so much for all of your help and staying late to make sure we were all taken care of! | Read Full Review

10/26/2024 12:00:00 AM | DealerRater

★★★★★ KELLYHESS13

Had a ten am appointment. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. | Read Full Review

10/26/2024 12:00:00 AM | DealerRater

★★★★★ KELLYHESS13

Had a ten am appointment. Left my cat there for over two hours. Came back and waited another two hours. Worst service there yet. | Read Full Review

10/26/2024 12:00:00 AM | Cars.com

★★★★★ susandvr1

Consistently great service from the team. I was given 15% off the total charge by the service manager. Yay! | Read Full Review

10/25/2024 12:00:00 AM | DealerRater

★★★★★ Angelina Sandoval

The service center was great. Devin, my representative, went above and beyond to take care of my needs. He is someone I will always recommend! | Read Full Review

10/25/2024 12:00:00 AM | DealerRater

★★★★★ JAE.SERRANO

The dealership had our car more than we did in the first 2 weeks that we owned our car. | Read Full Review

10/25/2024 12:00:00 AM | DealerRater

★★★★★ ADANFLORES1993

Great service would recommend everyone to go Volkswagen dealership service of Salem Oregon great people | Read Full Review

10/24/2024 12:00:00 AM | DealerRater

★★★★★ POLAR3ICE

Took care of the problem in a pleasant and professional manner. Very satisfied with the service. | Read Full Review

10/23/2024 12:00:00 AM | DealerRater

★★★★★ POLAR3ICE

Took care of the problem in a pleasant and professional manner. Very satisfied with the service. | Read Full Review

10/23/2024 12:00:00 AM | Cars.com

★★★★★ ROBERTSMITH260

The level of professionalism and customer service at Vw of salem is next level. I will be purchasing more vehicles from them in the future! | Read Full Review

10/20/2024 12:00:00 AM | Cars.com

★★★★★ ROBERTSMITH260

The level of professionalism and customer service at Vw of salem is next level. I will be purchasing more vehicles from them in the future! | Read Full Review

10/20/2024 12:00:00 AM | DealerRater

★★★★★ MDSHIMEK

Tonya was a great help! Excellent dealership staff, very professional and communicative during the process. | Read Full Review

10/19/2024 12:00:00 AM | DealerRater

★★★★★ MDSHIMEK

Tonya was a great help! Excellent dealership staff, very professional and communicative during the process. | Read Full Review

10/19/2024 12:00:00 AM | Cars.com

★★★★★ Christina Casper

Customer Service is key to any successful business and Joshua Mcelwain at Volkswagen of Salem went above and beyond to listen to my concerns and help me come up with a solution. It was nice to feel like I had someone in my corner! Thank you to their service manager Greg as well, I really appreciate you both! | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Benson Tran

Dealership ran by people without morals and condescending behavior, bought a trade in and they offered 719 for it and when I took it to another dealer got offered 3.5k, Bailey the finance manager is so rude and has an attitude with you the entire time, even threw papers on the table, the car we looked at had a noticeable amount of de | Read Full Review

10/17/2024 12:00:00 AM | Google

★★★★★ Chris Lee

Quick reception/drop off. Quick oil change/service. Out in a little over an hour. | Read Full Review

10/16/2024 12:00:00 AM | DealerRater

★★★★★ JONRAEKITTEN

Friendly. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. | Read Full Review

10/16/2024 12:00:00 AM | DealerRater

★★★★★ DEMMONS1

I arrived a day early for my appointment by mistake. Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day for my scheduled appt and was happy that the communication was strong and the service was completed earlier than expected. I asked for | Read Full Review

10/16/2024 12:00:00 AM | DealerRater

★★★★★ JONRAEKITTEN

Friendly. Appreciate the free Lyft rides. Appreciate the free car wash. Appreciate them looking over my truck. | Read Full Review

10/16/2024 12:00:00 AM | Cars.com

★★★★★ Chris Lee

Quick reception/drop off. Quick oil change/service. Out in a little over an hour. | Read Full Review

10/16/2024 12:00:00 AM | Cars.com

★★★★★ DEMMONS1

I arrived a day early for my appointment by mistake. Instead if sending me on my way, I was told that they could try to work me in that day. That was so kind and accomodating. I came back the next day for my scheduled appt and was happy that the communication was strong and the service was completed earlier than expected. I asked for | Read Full Review

10/16/2024 12:00:00 AM | Cars.com

★★★★★ istand4yahweh@gmail.com

Lobby has dilapidated furniture and minimal services. Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer and what was requested to be taken care of has not been completed. Extremely frustrating. Car is often times returned dirty. I’m sellin | Read Full Review

10/16/2024 12:00:00 AM | DealerRater

★★★★★ DG

I have taken my new 2024 Tiguan there 3x’s and took 2 weeks each time | Read Full Review

10/16/2024 12:00:00 AM | DealerRater

★★★★★ DG

I have taken my new 2024 Tiguan there 3x’s and took 2 weeks each time | Read Full Review

10/16/2024 12:00:00 AM | Cars.com

★★★★★ istand4yahweh@gmail.com

Lobby has dilapidated furniture and minimal services. Time for services takes always longer than anticipated. ie. 2 days turns into a week . 1 hour turns into 4 hours. Vehicle is returned to customer and what was requested to be taken care of has not been completed. Extremely frustrating. Car is often times returned dirty. I’m sellin | Read Full Review

10/16/2024 12:00:00 AM | Cars.com

★★★★★ MISTERTWRIGHT1

Had a great experience and was grateful that my bad credit didn’t hold me back. I would recommend Volkswagen of Salem to anyone looking for a VW. | Read Full Review

10/15/2024 12:00:00 AM | Cars.com

★★★★★ MISTERTWRIGHT1

Had a great experience and was grateful that my bad credit didn’t hold me back. I would recommend Volkswagen of Salem to anyone looking for a VW. | Read Full Review

10/15/2024 12:00:00 AM | DealerRater

★★★★★ EDWARDSRICKY21

They were very friendly and not pushy, especially the woman that helped us tonya. I would Definitely come again!!! | Read Full Review

10/15/2024 12:00:00 AM | DealerRater

★★★★★ EDWARDSRICKY21

They were very friendly and not pushy, especially the woman that helped us tonya. I would Definitely come again!!! | Read Full Review

10/15/2024 12:00:00 AM | Cars.com

★★★★★ Tom A

Easy check in and explanation of services. Reasonable costs to work being completed as well. Thank you for the print out of suggested services so I know what is next on my services. | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ GSLAURIE

Excellent service provided by the dealership. Work was done on time as told by the service department. | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ MRSPETERSEN

The crew at Volkswagen of Salem have been helpful and quick to answer questions about service. | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ ARTLAUREN

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ JSUE

Service has always been great! Always fair and reasonable with repairs and maintenance costs. Thanks! | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ CAROLJONES0

If you want to go to a local VW dealer then this is your choice. I do and it is fine. You have to pay something to somebody so no complaints about rates. They have been going up for 61 years--as long as I have had cars--and 18 of those years were VW cars | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ CAROLJONES0

If you want to go to a local VW dealer then this is your choice. I do and it is fine. You have to pay something to somebody so no complaints about rates. They have been going up for 61 years--as long as I have had cars--and 18 of those years were VW cars | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ JSUE

Service has always been great! Always fair and reasonable with repairs and maintenance costs. Thanks! | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ ARTLAUREN

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ Tom A

Easy check in and explanation of services. Reasonable costs to work being completed as well. Thank you for the print out of suggested services so I know what is next on my services. | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ GSLAURIE

Excellent service provided by the dealership. Work was done on time as told by the service department. | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ MRSPETERSEN

The crew at Volkswagen of Salem have been helpful and quick to answer questions about service. | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ Teagan Johnson

Good and fast but labor costs are astronomical. Labor is costly 4 times as much as service. It’s not practical | Read Full Review

10/14/2024 12:00:00 AM | DealerRater

★★★★★ Teagan Johnson

Good and fast but labor costs are astronomical. Labor is costly 4 times as much as service. It’s not practical | Read Full Review

10/14/2024 12:00:00 AM | Cars.com

★★★★★ MOOREKR016

It was a great experience. They had the exact vehicle I was looking for and made the buying process quick and easy. | Read Full Review

10/13/2024 12:00:00 AM | Cars.com

★★★★★ TOMAYALA

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers. | Read Full Review

10/13/2024 12:00:00 AM | Cars.com

★★★★★ MOOREKR016

It was a great experience. They had the exact vehicle I was looking for and made the buying process quick and easy. | Read Full Review

10/13/2024 12:00:00 AM | DealerRater

★★★★★ TOMAYALA

Great service department. Competent service manager. Accommodating waiting area. Friendly and helpful parts department workers. | Read Full Review

10/13/2024 12:00:00 AM | DealerRater

★★★★★ PK4Z

Very easy to work with, fair priced,honest,very nice vehicles, felt I was treated at the highest standard ,definitely telling everyone I know to give them a shot ,thank you to everyone involved ?? | Read Full Review

10/12/2024 12:00:00 AM | Cars.com

★★★★★ PK4Z

Very easy to work with, fair priced,honest,very nice vehicles, felt I was treated at the highest standard ,definitely telling everyone I know to give them a shot ,thank you to everyone involved ?? | Read Full Review

10/12/2024 12:00:00 AM | DealerRater

★★★★★ tytray2002

It's always clean and welcoming. And the waiting area is comfortable as well as close by. | Read Full Review

10/12/2024 12:00:00 AM | DealerRater

★★★★★ tytray2002

It's always clean and welcoming. And the waiting area is comfortable as well as close by. | Read Full Review

10/12/2024 12:00:00 AM | Cars.com

★★★★★ LEEDAVIS25

Thank you Greg with VW of Salem for quickly fixing a seatbelt dashboard issue. Once again, quality service! Lee D. | Read Full Review

10/11/2024 12:00:00 AM | Cars.com

★★★★★ LEEDAVIS25

Thank you Greg with VW of Salem for quickly fixing a seatbelt dashboard issue. Once again, quality service! Lee D. | Read Full Review

10/11/2024 12:00:00 AM | DealerRater

★★★★★ DARYN2005

Peter was very easy to talk to and helped greatly in the deciding factors of getting my car. It was my first new one and I was definitely on the the fence | Read Full Review

10/10/2024 12:00:00 AM | Cars.com

★★★★★ DARYN2005

Peter was very easy to talk to and helped greatly in the deciding factors of getting my car. It was my first new one and I was definitely on the the fence | Read Full Review

10/10/2024 12:00:00 AM | DealerRater

★★★★★ KCH

It seems like there is an issue everytime I go there if not with me with another customer. The last time was my last time I left before they even did anything for me. My appointment was at 12 and still hadn't been seen at 1:30. A customer was told his car was done drove off and came back mad cause his car stopped working before he le | Read Full Review

10/10/2024 12:00:00 AM | DealerRater

★★★★★ KCH

It seems like there is an issue everytime I go there if not with me with another customer. The last time was my last time I left before they even did anything for me. My appointment was at 12 and still hadn't been seen at 1:30. A customer was told his car was done drove off and came back mad cause his car stopped working before he le | Read Full Review

10/10/2024 12:00:00 AM | Cars.com

★★★★★ DOUG.BLUHM

Based This rating is based on my most recent experience when I took my 2019 Sportswagen into the VW of Salem’s service department for a recall service, and while I was there, I had them do a list of preventive maintenance tasks. I was told the recall work could take most of the day. They provided me with uber and lyft rides to and fr | Read Full Review

10/9/2024 12:00:00 AM | Cars.com

★★★★★ anf503

Volkswagen of Salem is hands down one of the most honest and honorable dealerships I’ve ever been to. Their salespeople and their service staff go above and beyond to exceed your expectations and take care of their customers. I highly recommend them to anyone! | Read Full Review

10/9/2024 12:00:00 AM | Cars.com

★★★★★ DOUG.BLUHM

Based This rating is based on my most recent experience when I took my 2019 Sportswagen into the VW of Salem’s service department for a recall service, and while I was there, I had them do a list of preventive maintenance tasks. I was told the recall work could take most of the day. They provided me with uber and lyft rides to and fr | Read Full Review

10/9/2024 12:00:00 AM | DealerRater

★★★★★ anf503

Volkswagen of Salem is hands down one of the most honest and honorable dealerships I’ve ever been to. Their salespeople and their service staff go above and beyond to exceed your expectations and take care of their customers. I highly recommend them to anyone! | Read Full Review

10/9/2024 12:00:00 AM | DealerRater

★★★★★ RAFAMARTINEZ288

$1200 to replace outer door latch and bowden cable that's insane how do you justify that. I told them what was wrong before the appointment, service desk guy (complete tool) said oh we have to do a diagnosis, why?? I already told you whats wrong, the other service desk guy looked high off his xxx. 2 hours later get a report for the w | Read Full Review

10/9/2024 12:00:00 AM | DealerRater

★★★★★ RAFAMARTINEZ288

$1200 to replace outer door latch and bowden cable that's insane how do you justify that. I told them what was wrong before the appointment, service desk guy (complete tool) said oh we have to do a diagnosis, why?? I already told you whats wrong, the other service desk guy looked high off his xxx. 2 hours later get a report for the w | Read Full Review

10/9/2024 12:00:00 AM | Cars.com

★★★★★ OUR49F1

Nice people. Able to get what I need. Maybe add free shipping to online orders | Read Full Review

10/8/2024 12:00:00 AM | Cars.com

★★★★★ GATOGORM

Employees were very helpful replacing a part on same day I walked in. Being that I had a very important meeting that was time sensitive, they were able to accommodate me by making sure I had enough time to get to the meeting. | Read Full Review

10/8/2024 12:00:00 AM | Cars.com

★★★★★ ZABRINAJ68

They are always friendly, helpful and they listen to your individual needs. They genuinely seem to care. | Read Full Review

10/8/2024 12:00:00 AM | Cars.com

★★★★★ GATOGORM

Employees were very helpful replacing a part on same day I walked in. Being that I had a very important meeting that was time sensitive, they were able to accommodate me by making sure I had enough time to get to the meeting. | Read Full Review

10/8/2024 12:00:00 AM | DealerRater

★★★★★ ZABRINAJ68

They are always friendly, helpful and they listen to your individual needs. They genuinely seem to care. | Read Full Review

10/8/2024 12:00:00 AM | DealerRater

★★★★★ OUR49F1

Nice people. Able to get what I need. Maybe add free shipping to online orders | Read Full Review

10/8/2024 12:00:00 AM | DealerRater

★★★★★ Galen Hunt

Greg is absolutely phenomenal. He greets me on a first name basis and goes out of his way to deliver personal, fast, and customer-friendly service every single time. Greg is a model example of the long lost art of "customer first" service. I will bring my car to VW of Salem every time for service as long as Greg works there. | Read Full Review

10/8/2024 12:00:00 AM | Google

★★★★★ Randy Fellows

| Read Full Review

10/7/2024 12:00:00 AM | Google

★★★★★ SMITHJP33

Great people to work with walked me through the process fairly headache-free only a few things that I didn't understand stress me out but me end it all worked out and they were great to work with thanks so much | Read Full Review

10/7/2024 12:00:00 AM | DealerRater

★★★★★ DAVE.HEDGES

Experience was to long, felt a little pressure on buying car, but in the end all good | Read Full Review

10/7/2024 12:00:00 AM | DealerRater

★★★★★ SILASJON358

They did what they said they were going to do and no charges to me. I bought 2 cars there a 2018 Passat and a 2020 King Ranch truck. They've been nothing but good to me! To be fair my memory is not good at all. I don't recognize or recall who my sales people were, nor the finance people, or the service dept people. Please look them u | Read Full Review

10/7/2024 12:00:00 AM | DealerRater

★★★★★ DAVE.HEDGES

Experience was to long, felt a little pressure on buying car, but in the end all good | Read Full Review

10/7/2024 12:00:00 AM | Cars.com

★★★★★ SILASJON358

They did what they said they were going to do and no charges to me. I bought 2 cars there a 2018 Passat and a 2020 King Ranch truck. They've been nothing but good to me! To be fair my memory is not good at all. I don't recognize or recall who my sales people were, nor the finance people, or the service dept people. Please look them u | Read Full Review

10/7/2024 12:00:00 AM | Cars.com

★★★★★ SMITHJP33

Great people to work with walked me through the process fairly headache-free only a few things that I didn't understand stress me out but me end it all worked out and they were great to work with thanks so much | Read Full Review

10/7/2024 12:00:00 AM | Cars.com

★★★★★ CW582011

I left my car overnight. They were going to check/fix an electrical problem, and rotate the tires. After 30 hours of not hearing about the progress of the repairs, I started calling and texting. No answers. I finally picked up my car. They gave me no explanation why they didn't work on my car. | Read Full Review

10/6/2024 12:00:00 AM | Cars.com

★★★★★ CW582011

I left my car overnight. They were going to check/fix an electrical problem, and rotate the tires. After 30 hours of not hearing about the progress of the repairs, I started calling and texting. No answers. I finally picked up my car. They gave me no explanation why they didn't work on my car. | Read Full Review

10/6/2024 12:00:00 AM | DealerRater

★★★★★ RALPH2024MORGAN

Great people, both in leadership and worker bees. No high pressure fridendly, and large inventory with some really nice cars. | Read Full Review

10/5/2024 12:00:00 AM | DealerRater

★★★★★ Wilma soriano

I experienced a Clean environment, friendly staff, and amazing service while at the service department. | Read Full Review

10/5/2024 12:00:00 AM | DealerRater

★★★★★ Wilma soriano

I experienced a Clean environment, friendly staff, and amazing service while at the service department. | Read Full Review

10/5/2024 12:00:00 AM | Cars.com

★★★★★ RALPH2024MORGAN

Great people, both in leadership and worker bees. No high pressure fridendly, and large inventory with some really nice cars. | Read Full Review

10/5/2024 12:00:00 AM | Cars.com

★★★★★ Santiago Segura

They've had my car in for service since May. They moved it to another dealership, because for 3 months they couldn’t reach out to let me know they were understaff without the solution of moving it to any of the other dealerships lithia owns in the area. | Read Full Review

10/5/2024 12:00:00 AM | Google

★★★★★ BARBRAG0827

Positive salesperson & supportive staff to get me through the purchase process to drive away in a new vehicle. | Read Full Review

10/4/2024 12:00:00 AM | DealerRater

★★★★★ BARBRAG0827

Positive salesperson & supportive staff to get me through the purchase process to drive away in a new vehicle. | Read Full Review

10/4/2024 12:00:00 AM | Cars.com

★★★★★ CHXINGVNG503

Super friendly and works hard to get you best rates possible no matter situation you’re in | Read Full Review

10/3/2024 12:00:00 AM | Cars.com

★★★★★ CHXINGVNG503

Super friendly and works hard to get you best rates possible no matter situation you’re in | Read Full Review

10/3/2024 12:00:00 AM | DealerRater

★★★★★ David Arana

Greg and Josh in service always kills it! It’s been a pleasure working with them! Keep on, keeping on! | Read Full Review

10/2/2024 12:00:00 AM | Google

★★★★★ ONEWITHALL333

Friendly, professional, clean, it was a good experience. I would shop there again. Word fifteen and done | Read Full Review

10/2/2024 12:00:00 AM | DealerRater

★★★★★ ONEWITHALL333

Friendly, professional, clean, it was a good experience. I would shop there again. Word fifteen and done | Read Full Review

10/2/2024 12:00:00 AM | Cars.com

★★★★★ NATHANSANBORN

I was very pleased when they did the right thing and corrected both the paint issues we had identified, but went above the original scope and included issues we hadn’t discovered until after the deal was closed. | Read Full Review

10/1/2024 12:00:00 AM | Cars.com

★★★★★ SALDIVARJOE907

Right when I walked in I was instantly greeted and was helped. Everyone was so nice and helpful. I will definitely came back to buy another car in the future | Read Full Review

10/1/2024 12:00:00 AM | Cars.com

★★★★★ NATHANSANBORN

I was very pleased when they did the right thing and corrected both the paint issues we had identified, but went above the original scope and included issues we hadn’t discovered until after the deal was closed. | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ SALDIVARJOE907

Right when I walked in I was instantly greeted and was helped. Everyone was so nice and helpful. I will definitely came back to buy another car in the future | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ SHAWNMULLHERN

Over price cars. Misrepresent DMV fees. No choice on Kahu theft prevention at $500. Would not recommend. | Read Full Review

10/1/2024 12:00:00 AM | DealerRater

★★★★★ SHAWNMULLHERN

Over price cars. Misrepresent DMV fees. No choice on Kahu theft prevention at $500. Would not recommend. | Read Full Review

10/1/2024 12:00:00 AM | Cars.com

★★★★★ SJGREG60

They sold us a beautiful car and stay with us late to get the deal done. A great car for a competitive price and everyone was super nice! | Read Full Review

9/29/2024 12:00:00 AM | Cars.com

★★★★★ SJGREG60

They sold us a beautiful car and stay with us late to get the deal done. A great car for a competitive price and everyone was super nice! | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ Brian Weider

Sales were helpful and low stress. Finance shopped lenders until they found me the lowest rates. Best purchase experience I've had. | Read Full Review

9/29/2024 12:00:00 AM | Google

★★★★★ ALICIA.KAY.EAGAN.JD

Representatives were polite and knowledgable. Waiting area was clean and comfortable. I appreciated the free exterior wash. | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ ALICIA.KAY.EAGAN.JD

Representatives were polite and knowledgable. Waiting area was clean and comfortable. I appreciated the free exterior wash. | Read Full Review

9/29/2024 12:00:00 AM | Cars.com

★★★★★ SYNTHIAMENDEZ

Very helpful and fast, but too expensive. Was charged for an oil change even though it was supposed to be free and I didn't realize until I got home. | Read Full Review

9/29/2024 12:00:00 AM | Cars.com

★★★★★ SYNTHIAMENDEZ

Very helpful and fast, but too expensive. Was charged for an oil change even though it was supposed to be free and I didn't realize until I got home. | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ JZAVALA03

Horrible. Parts are overpriced. Technician shotgun parts until problem is fixed. Quoted 3k. Fixed issue with less than 200. Do not recommend. | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ MI9UELINA

They sold me a car that didn’t even work and now they want me to pay to get it fix | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ NICHOLAS

Lack of customer service. Won’t ever answer calls or return calls. Won’t call about after not having an answer for your call. Very rude! | Read Full Review

9/29/2024 12:00:00 AM | DealerRater

★★★★★ NICHOLAS

Lack of customer service. Won’t ever answer calls or return calls. Won’t call about after not having an answer for your call. Very rude! | Read Full Review

9/29/2024 12:00:00 AM | Cars.com

★★★★★ JZAVALA03

Horrible. Parts are overpriced. Technician shotgun parts until problem is fixed. Quoted 3k. Fixed issue with less than 200. Do not recommend. | Read Full Review

9/29/2024 12:00:00 AM | Cars.com

★★★★★ MI9UELINA

They sold me a car that didn’t even work and now they want me to pay to get it fix | Read Full Review

9/29/2024 12:00:00 AM | Cars.com

★★★★★ Alex Cervantes

| Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ Brandon Rhoads

We dropped our car off at 1030am for an oil change and other small maintenance. We were going to leave and come back in 2 hours (How long we were told the service would take.) Came back at 12:15 expecting to wait a bit and I was told by the guy working that since we decided to leave and come back that they had pushed our service back | Read Full Review

9/28/2024 12:00:00 AM | Google

★★★★★ DANVILE

Professional and courteous folks. Nice doing business with them. Will go back for service. Good job guys. | Read Full Review

9/26/2024 12:00:00 AM | DealerRater

★★★★★ DANVILE

Professional and courteous folks. Nice doing business with them. Will go back for service. Good job guys. | Read Full Review

9/26/2024 12:00:00 AM | Cars.com

★★★★★ Cole

Work was done well. Took a very long time and no courtesy vehicle offered. Communication with the shop was horrible | Read Full Review

9/24/2024 12:00:00 AM | Cars.com

★★★★★ Cole

Work was done well. Took a very long time and no courtesy vehicle offered. Communication with the shop was horrible | Read Full Review

9/24/2024 12:00:00 AM | DealerRater

★★★★★ JOSEFAGONZALES_GD

The dealership was precise and on point going beyond the service requested. They looked into further maintenance updates needed for my vehicle. | Read Full Review

9/23/2024 12:00:00 AM | DealerRater

★★★★★ TARANMK27

I have purchased several cars from VW of Salem and their service department has worked all of them. I have always been happy with my experience. They do a great job of getting your service done in a timely manner if you wait at the dealership. | Read Full Review

9/23/2024 12:00:00 AM | DealerRater

★★★★★ TARANMK27

I have purchased several cars from VW of Salem and their service department has worked all of them. I have always been happy with my experience. They do a great job of getting your service done in a timely manner if you wait at the dealership. | Read Full Review

9/23/2024 12:00:00 AM | Cars.com

★★★★★ JillD

On time, efficient with up front cost estimates. Timely ride service. All around great service. | Read Full Review

9/22/2024 12:00:00 AM | Cars.com

★★★★★ JillD

On time, efficient with up front cost estimates. Timely ride service. All around great service. | Read Full Review

9/22/2024 12:00:00 AM | DealerRater

★★★★★ Nerita Roach

I had an amazing experience with customer service. Auto technician Jason very detailed on all information of what was being done with my vehicle. I'll recommend Volkswagen of Salem to all my family and friends. | Read Full Review

9/20/2024 12:00:00 AM | Google

★★★★★ DLEAONARD30

Very speedy and efficient. In check in and service. Always enjoy having my Tiguan returned to me clean and vacuumed. Thx VW of Salem. | Read Full Review

9/19/2024 12:00:00 AM | DealerRater

★★★★★ SMITHJP33

I'm a very agitated easily spooked person I don't like car lots and I don't trust people that being said they treated me well they did have me wait about an hour and a half past when I was supposed to be there but it was well worth the wait they were having the truck I was interested in service for a hard start problem when they got | Read Full Review

9/19/2024 12:00:00 AM | DealerRater

★★★★★ SMITHJP33

I'm a very agitated easily spooked person I don't like car lots and I don't trust people that being said they treated me well they did have me wait about an hour and a half past when I was supposed to be there but it was well worth the wait they were having the truck I was interested in service for a hard start problem when they got | Read Full Review

9/19/2024 12:00:00 AM | Cars.com

★★★★★ DLEAONARD30

Very speedy and efficient. In check in and service. Always enjoy having my Tiguan returned to me clean and vacuumed. Thx VW of Salem. | Read Full Review

9/19/2024 12:00:00 AM | Cars.com

★★★★★ WNG4

I was told service would take 2 days but it took 5 days forcing me to change traveling plans. | Read Full Review

9/16/2024 12:00:00 AM | Cars.com

★★★★★ WNG4

I was told service would take 2 days but it took 5 days forcing me to change traveling plans. | Read Full Review

9/16/2024 12:00:00 AM | DealerRater

★★★★★ Salina Warner

Please take your vehicle elsewhere ! Very very poor customer service and warranties on parts and labor not accurate . Very rude service manager ! Paid $3,000 for a car to be fixed that still isn’t drivable after 150 miles driven after pick up . Service manager is not willing to help and accused us of washing a key and making this som | Read Full Review

9/16/2024 12:00:00 AM | Google

★★★★★ MIA

Definitely recommend them! It was very easy to buy and helpful! Would go back again | Read Full Review

9/14/2024 12:00:00 AM | DealerRater

★★★★★ MIA

Definitely recommend them! It was very easy to buy and helpful! Would go back again | Read Full Review

9/14/2024 12:00:00 AM | Cars.com

★★★★★ JARHEAD

Pleasant staff, do excellent work, could be more transparent with pricing and labor charges are high. | Read Full Review

9/14/2024 12:00:00 AM | Cars.com

★★★★★ JARHEAD

Pleasant staff, do excellent work, could be more transparent with pricing and labor charges are high. | Read Full Review

9/14/2024 12:00:00 AM | DealerRater

★★★★★ SDLAURIE

Service was excellent. The service writer kept me informed of when vehicle would be finished and how much it would cost. | Read Full Review

9/13/2024 12:00:00 AM | DealerRater

★★★★★ SDLAURIE

Service was excellent. The service writer kept me informed of when vehicle would be finished and how much it would cost. | Read Full Review

9/13/2024 12:00:00 AM | Cars.com

★★★★★ PPP9977

Pleasant And helpful. They stayed way past closing time to help me get the car. | Read Full Review

9/13/2024 12:00:00 AM | Cars.com

★★★★★ PPP9977

Pleasant And helpful. They stayed way past closing time to help me get the car. | Read Full Review

9/13/2024 12:00:00 AM | DealerRater

★★★★★ CARLAJO

This was an awful experience and I wouldn't recommend this shop to anyone. The staff was rude and condescending. The place was dirty and smelled like human xxxxxxxxx. | Read Full Review

9/13/2024 12:00:00 AM | DealerRater

★★★★★ CARLAJO

This was an awful experience and I wouldn't recommend this shop to anyone. The staff was rude and condescending. The place was dirty and smelled like human xxxxxxxxx. | Read Full Review

9/13/2024 12:00:00 AM | Cars.com

★★★★★ GWAGER

Great outfit. Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word | Read Full Review

9/12/2024 12:00:00 AM | Cars.com

★★★★★ JS.re

Everyone is always polite and informative. The place is always clean the snack area helps when you have a longer stay. | Read Full Review

9/12/2024 12:00:00 AM | Cars.com

★★★★★ JS.re

Everyone is always polite and informative. The place is always clean the snack area helps when you have a longer stay. | Read Full Review

9/12/2024 12:00:00 AM | DealerRater

★★★★★ GWAGER

Great outfit. Good people Fair priced vehicles. Trusrtworthy. Fiendly honest. Easy to work with. They keep their word | Read Full Review

9/12/2024 12:00:00 AM | DealerRater

★★★★★ DMAXBURK44

The dealership does good maintenance on my vehicles but it seems to take a long time to your vehicle back. | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ JUDYGALLOWA

Friendly and easy to work with. I had a limited budget and they did a great job | Read Full Review

9/11/2024 12:00:00 AM | DealerRater

★★★★★ Israel Cervantes

shopped around for a week, visiting multiple dealerships, and did my homework. Landed with Volkswagen of Salem. Great sales team! Ask for Tonya. You won’t regret it. | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ JUDYGALLOWA

Friendly and easy to work with. I had a limited budget and they did a great job | Read Full Review

9/11/2024 12:00:00 AM | Cars.com

★★★★★ DMAXBURK44

The dealership does good maintenance on my vehicles but it seems to take a long time to your vehicle back. | Read Full Review

9/11/2024 12:00:00 AM | Cars.com

★★★★★ Michael Stuckart

Just got back home from trying to drop my 2016 GTI off for a recall service this morning. This dealer is 40 minutes away from me, so it isn't convenient to get to. I wasn't told as part of this recall service I needed to have less than a 1/4 tank of gas at any point by the dealer or service writer. I got turned away upon showing up | Read Full Review

9/11/2024 12:00:00 AM | Google

★★★★★ LORI.OLSEN67

Battery died two days later, key fob barely works, a part fell off the vehicle housing the back up camera. | Read Full Review

9/10/2024 12:00:00 AM | DealerRater

★★★★★ LORI.OLSEN67

Battery died two days later, key fob barely works, a part fell off the vehicle housing the back up camera. | Read Full Review

9/10/2024 12:00:00 AM | Cars.com

★★★★★ JEANETTE.IGNACIOO

I like this car because its very easy to drive and comfortable.And the aircon is good | Read Full Review

9/9/2024 12:00:00 AM | Cars.com

★★★★★ JEANETTE.IGNACIOO

I like this car because its very easy to drive and comfortable.And the aircon is good | Read Full Review

9/9/2024 12:00:00 AM | DealerRater

★★★★★ LASALLESHARON

Francisco (Javier) was wonderful! Very attentive to my wants and needs. He went above and beyond to find me the right car at the right price. He was very pleasant to work with as well. He even returned my rental car for me. Much appreciate everything he did!! | Read Full Review

9/9/2024 12:00:00 AM | DealerRater

★★★★★ LASALLESHARON

Francisco (Javier) was wonderful! Very attentive to my wants and needs. He went above and beyond to find me the right car at the right price. He was very pleasant to work with as well. He even returned my rental car for me. Much appreciate everything he did!! | Read Full Review

9/9/2024 12:00:00 AM | Cars.com

★★★★★ SMASOG27

Brendan listened to our wishes and didn't push unwanted vehicles on us. He was professional and pleasant. I felt like he wanted us to be happy with our choice of a vehicle. He had a nice way of making me feel comfortable. | Read Full Review

9/8/2024 12:00:00 AM | Cars.com

★★★★★ SMASOG27

Brendan listened to our wishes and didn't push unwanted vehicles on us. He was professional and pleasant. I felt like he wanted us to be happy with our choice of a vehicle. He had a nice way of making me feel comfortable. | Read Full Review

9/8/2024 12:00:00 AM | DealerRater

★★★★★ RANDY110

Things could have been handled better, service manager never did call me and discuss the issue with the exhaust. Instead they just cancel my warranty. Don’t look for me ever coming back | Read Full Review

9/8/2024 12:00:00 AM | DealerRater

★★★★★ RANDY110

Things could have been handled better, service manager never did call me and discuss the issue with the exhaust. Instead they just cancel my warranty. Don’t look for me ever coming back | Read Full Review

9/8/2024 12:00:00 AM | Cars.com

★★★★★ RJSDAD53

Good Customer Service. Technicians were knowledgeable of the vehicle and and services it required. Service department did not try to pressure customer into additional services. Good job overall | Read Full Review

9/7/2024 12:00:00 AM | Cars.com

★★★★★ RJSDAD53

Good Customer Service. Technicians were knowledgeable of the vehicle and and services it required. Service department did not try to pressure customer into additional services. Good job overall | Read Full Review

9/7/2024 12:00:00 AM | DealerRater

★★★★★ LIZ_MARYL

Peter in sales , was great, the financial part was a little bit bumpy but overall okay. | Read Full Review

9/7/2024 12:00:00 AM | DealerRater

★★★★★ LIZ_MARYL

Peter in sales , was great, the financial part was a little bit bumpy but overall okay. | Read Full Review

9/7/2024 12:00:00 AM | Cars.com

★★★★★ Mayo

Took my car in for a specific problem diagnostic they had my car for 2 days and at the end they pretty much just did a code scan for $200, you can get the same diagnosis for free at autozone. Really thought they would b more helpful and give more insight and technical information about the problem but really seemed like the advisor d | Read Full Review

9/6/2024 12:00:00 AM | Google

★★★★★ WNG4

The work was done professionally. It was on a recall, so I didn't have to worry about the price. I liked the car wash which was included. | Read Full Review

9/5/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

The work was done professionally. It was on a recall, so I didn't have to worry about the price. I liked the car wash which was included. | Read Full Review

9/5/2024 12:00:00 AM | Cars.com

★★★★★ RODCONWAY

Our sales person Richard Rowe was great! Richard wanted to make sure we tried different models and decide from there. Richard provided the best sales experience in all my years of car purchasing and was instrumental in buying from Lithia VW. His overall demeanor was calm, cool and collected, with no rush. Would purchase from him agai | Read Full Review

9/4/2024 12:00:00 AM | Cars.com

★★★★★ RODCONWAY

Our sales person Richard Rowe was great! Richard wanted to make sure we tried different models and decide from there. Richard provided the best sales experience in all my years of car purchasing and was instrumental in buying from Lithia VW. His overall demeanor was calm, cool and collected, with no rush. Would purchase from him agai | Read Full Review

9/4/2024 12:00:00 AM | DealerRater

★★★★★ SAPSKA

They were very friendly, and diligent in finding the right financing for the car I bought. | Read Full Review

9/3/2024 12:00:00 AM | DealerRater

★★★★★ SAPSKA

They were very friendly, and diligent in finding the right financing for the car I bought. | Read Full Review

9/3/2024 12:00:00 AM | Cars.com

★★★★★ TCCONKLIN

Easy experience to purchase a CarFax listed vehicle. Staff very helpful and stayed late to accommodate us. | Read Full Review

9/2/2024 12:00:00 AM | Cars.com

★★★★★ TCCONKLIN

Easy experience to purchase a CarFax listed vehicle. Staff very helpful and stayed late to accommodate us. | Read Full Review

9/2/2024 12:00:00 AM | DealerRater

★★★★★ SDLAURIE

Excellent service and work done on time. The service department was good at describing service being done on my vehicle. | Read Full Review

9/1/2024 12:00:00 AM | DealerRater

★★★★★ RNISLY

I am so happy with VW of Salem. The only suggestion would be popcorn in the waiting room?? | Read Full Review

9/1/2024 12:00:00 AM | DealerRater

★★★★★ RNISLY

always friendly, eager to help, quality workmanship, fair prices, and they offer so many online discounts and specials that really help people on a budget | Read Full Review

9/1/2024 12:00:00 AM | DealerRater

★★★★★ blu zanbagh

Tonya at VW of Salem is knowledgeable, hardworking and friendly. She follows up with every aspect of my car buying. Thank you Tonya!! | Read Full Review

9/1/2024 12:00:00 AM | Google

★★★★★ RNISLY

always friendly, eager to help, quality workmanship, fair prices, and they offer so many online discounts and specials that really help people on a budget | Read Full Review

9/1/2024 12:00:00 AM | Cars.com

★★★★★ SDLAURIE

Excellent service and work done on time. The service department was good at describing service being done on my vehicle. | Read Full Review

9/1/2024 12:00:00 AM | Cars.com

★★★★★ RNISLY

I am so happy with VW of Salem. The only suggestion would be popcorn in the waiting room?? | Read Full Review

9/1/2024 12:00:00 AM | Cars.com

★★★★★ KZINGER1

Jan and I are well pleased with the way we were treated during the sales process. | Read Full Review

8/31/2024 12:00:00 AM | Cars.com

★★★★★ RTKLOESS0

Service reps are very professional and understand their product. The concern is the availability of parts needed. 2 week wait time is the norm for me. 2022 Taos has had its reliability challenges. | Read Full Review

8/31/2024 12:00:00 AM | Cars.com

★★★★★ VEGASRBT0

Service was great everyone was very helpful thank you for your assistance in purchasing my new car | Read Full Review

8/31/2024 12:00:00 AM | Cars.com

★★★★★ VEGASRBT0

Service was great everyone was very helpful thank you for your assistance in purchasing my new car | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ RTKLOESS0

Service reps are very professional and understand their product. The concern is the availability of parts needed. 2 week wait time is the norm for me. 2022 Taos has had its reliability challenges. | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ KZINGER1

Jan and I are well pleased with the way we were treated during the sales process. | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ BETHANN.SILVERMAN

Made an appointment and was reminded of it 5 times. Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. Didn’t say sorry, didn’t introduce himself. Took an hour for an oil change. Didn’t get any kind of report of what was checked, levels aft | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ BETHANN.SILVERMAN

Made an appointment and was reminded of it 5 times. Showed up and no one was there. Had to ask a sales person where the service person was. Non one knew where he was. He walked in 10 minutes later. Didn’t say sorry, didn’t introduce himself. Took an hour for an oil change. Didn’t get any kind of report of what was checked, levels aft | Read Full Review

8/31/2024 12:00:00 AM | Cars.com

★★★★★ Stevecowart

Dealership has problems, managers of department do not communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It took a month to get the motor work completed. It was very exspensive. I am looking for a new shop to do my work. | Read Full Review

8/31/2024 12:00:00 AM | Cars.com

★★★★★ Stevecowart

Dealership has problems, managers of department do not communicate well with customers. My last repair work took a week or more longer then it should have. I was told their systems had been hacked. It took a month to get the motor work completed. It was very exspensive. I am looking for a new shop to do my work. | Read Full Review

8/31/2024 12:00:00 AM | DealerRater

★★★★★ LAURAINE1977

I like the dealership. There was no pressure from the salespeople. They answered all of my questions, and they didn’t get frustrated with me, when I was hard to please. ?? | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ Jan Black

Richard Rowe went above and beyond to find the perfect inexpensive car for our granddaughter. It was her first time driving a stick and he took the time to show her how. He sold 6 cars that day and I can see why. Thank you, Richard! | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ LAURAINE1977

I like the dealership. There was no pressure from the salespeople. They answered all of my questions, and they didn’t get frustrated with me, when I was hard to please. ?? | Read Full Review

8/30/2024 12:00:00 AM | Cars.com

★★★★★ MerN

It was an unremarkable experience nothing significant good or bad. I would go back again due to the location. | Read Full Review

8/30/2024 12:00:00 AM | Cars.com

★★★★★ MerN

It was an unremarkable experience nothing significant good or bad. I would go back again due to the location. | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ Jd

Our salesman was amazing. Our finance guy was a total xxxxxxx and obviously using cocaine. If we hadn't driven 7 hours to get the car, we absolutely would have left without making a purchase due to his lack of professionalism, rudeness, and obvious drug problem. | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ Zephyr80

I had an appointment for a certain time to get my oil changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out and then started talking to one of the sales guys. After 15 min of waiting, I went outside to the tech and asked if my vehicle was r | Read Full Review

8/30/2024 12:00:00 AM | DealerRater

★★★★★ Zephyr80

I had an appointment for a certain time to get my oil changed, thinking it would only be 30min max. After an hour, I saw my vehicle pull up to the front of the entrance to the building. The tech got out and then started talking to one of the sales guys. After 15 min of waiting, I went outside to the tech and asked if my vehicle was r | Read Full Review

8/30/2024 12:00:00 AM | Cars.com

★★★★★ Jd

Our salesman was amazing. Our finance guy was a total xxxxxxx and obviously using cocaine. If we hadn't driven 7 hours to get the car, we absolutely would have left without making a purchase due to his lack of professionalism, rudeness, and obvious drug problem. | Read Full Review

8/30/2024 12:00:00 AM | Cars.com

★★★★★ Andrea Reyes

Forest is lazy, and shouldn’t be working in the glass; he said my car was too much work and he didn’t want to help me. Wow lazy much. I have money and all the window but he’s lazy and didn’t want to do the job? Does that sound like someone who should have employment, not to me, good job VW for hiring lazy and incompetent people. | Read Full Review

8/30/2024 12:00:00 AM | Google

★★★★★ Angelica

I called in super early in the am. It was between them and dick hannah. And I talked with the wonderful GM JJ. He was amazing. He got me to a sales men name Richard. Richard knows his s#%$. 10/10 best custo.er service didn't make me feel pressured... I was able to get what I wanted, for the price I wanted and the monthly payments tha | Read Full Review

8/29/2024 12:00:00 AM | DealerRater

★★★★★ Eric Penn

Poor customer service in the service department. If you like to be spoken down to about recommended services for your vehicle and washed over with vague language to why this is your place. Communication throughout the service is poor to non existent and is only a text with a video attached to a list of recommended overpriced services | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ Christine Schmid

They had my car for two days and never worked on it, and they didn’t return my calls. | Read Full Review

8/29/2024 12:00:00 AM | Google

★★★★★ MUDDWOMAN2233

Friendly and helpful people who help you out and make your day we appreciate your friendship | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ L&D

Everyone was helpful and pleasant. Very nice car buying experience. We are vey happy with our new GTI | Read Full Review

8/28/2024 12:00:00 AM | DealerRater

★★★★★ MUDDWOMAN2233

Friendly and helpful people who help you out and make your day we appreciate your friendship | Read Full Review

8/28/2024 12:00:00 AM | Cars.com

★★★★★ L&D

Everyone was helpful and pleasant. Very nice car buying experience. We are vey happy with our new GTI | Read Full Review

8/28/2024 12:00:00 AM | Cars.com

★★★★★ Christine Schmid

| Read Full Review

8/28/2024 12:00:00 AM | Google

★★★★★ RODEOLOVE

The service was great, my vehicle was done in a timely manner and the coffee machine in the waiting area is decent. | Read Full Review

8/27/2024 12:00:00 AM | DealerRater

★★★★★ RODEOLOVE

The service was great, my vehicle was done in a timely manner and the coffee machine in the waiting area is decent. | Read Full Review

8/27/2024 12:00:00 AM | Cars.com

★★★★★ RICK.MORANDI

Has been a pretty positive experience each time like how they communicate throughout the visit | Read Full Review

8/26/2024 12:00:00 AM | Cars.com

★★★★★ zero

I’ve always had good luck at this dealership. Having owned several VW’s I’ve been there before this made it easier to check out one of there used vehicles. Richard was a straightforward salesman and very easy to work with and responsive to messages. | Read Full Review

8/26/2024 12:00:00 AM | Cars.com

★★★★★ CORYMBOWERS

I was very happy with my experience with Francisco. He made sure to take the time to explain all the details of the sale and trade in process and listened to everything I was looking for. | Read Full Review

8/26/2024 12:00:00 AM | Cars.com

★★★★★ FODNESS05

The service department did a good job ?? and was timely as I was planing a trip out of state even washed the car with a oil change. Thank you | Read Full Review

8/26/2024 12:00:00 AM | Cars.com

★★★★★ KAISERILIANA

Clean building with lots of vehicle options available on the lot and very friendly worker | Read Full Review

8/26/2024 12:00:00 AM | Cars.com

★★★★★ CORYMBOWERS

I was very happy with my experience with Francisco. He made sure to take the time to explain all the details of the sale and trade in process and listened to everything I was looking for. | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ FODNESS05

The service department did a good job ?? and was timely as I was planing a trip out of state even washed the car with a oil change. Thank you | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ zero

I’ve always had good luck at this dealership. Having owned several VW’s I’ve been there before this made it easier to check out one of there used vehicles. Richard was a straightforward salesman and very easy to work with and responsive to messages. | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ KAISERILIANA

Clean building with lots of vehicle options available on the lot and very friendly worker | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ RICK.MORANDI

Has been a pretty positive experience each time like how they communicate throughout the visit | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ HERNANDEZ57317

People front there they don’t care about customers Because the other day treat me like I was nobody | Read Full Review

8/26/2024 12:00:00 AM | DealerRater

★★★★★ HERNANDEZ57317

People front there they don’t care about customers Because the other day treat me like I was nobody | Read Full Review

8/26/2024 12:00:00 AM | Cars.com

★★★★★ RBWHEELING

This dealer was not pushy already demanding they worked with us very well. Been over backwards to please us if I was to buy another vehicle I would go to the VW dealer. | Read Full Review

8/25/2024 12:00:00 AM | Cars.com

★★★★★ RBWHEELING

This dealer was not pushy already demanding they worked with us very well. Been over backwards to please us if I was to buy another vehicle I would go to the VW dealer. | Read Full Review

8/25/2024 12:00:00 AM | DealerRater

★★★★★ Jsua

Problem wasn’t solved and was walked away from when bringing up another problem I received after service was done. Bad communication and bad service | Read Full Review

8/25/2024 12:00:00 AM | DealerRater

★★★★★ Jsua

Problem wasn’t solved and was walked away from when bringing up another problem I received after service was done. Bad communication and bad service | Read Full Review

8/25/2024 12:00:00 AM | Cars.com

★★★★★ EDGAR_GARCIA3710

Clean, professional employees. Respect people’s space. Honest and very nice and welcoming. Very knowledgeable as well. | Read Full Review

8/24/2024 12:00:00 AM | Cars.com

★★★★★ Dan Goff

Great job. Helped with the best deal, and gave us information and paper work on how to solve problems with vehicle. | Read Full Review

8/24/2024 12:00:00 AM | Cars.com

★★★★★ Rskut

Francisco did a great job seating up our appointment, but he just started the deal. | Read Full Review

8/24/2024 12:00:00 AM | Cars.com

★★★★★ Dan Goff

Great job. Helped with the best deal, and gave us information and paper work on how to solve problems with vehicle. | Read Full Review

8/24/2024 12:00:00 AM | DealerRater

★★★★★ Rskut

Francisco did a great job seating up our appointment, but he just started the deal. | Read Full Review

8/24/2024 12:00:00 AM | DealerRater

★★★★★ EDGAR_GARCIA3710

Clean, professional employees. Respect people’s space. Honest and very nice and welcoming. Very knowledgeable as well. | Read Full Review

8/24/2024 12:00:00 AM | DealerRater

★★★★★ LIBBYMOORE

It was easy to make the appointment. Everything smoothly and all services were explained to me | Read Full Review

8/23/2024 12:00:00 AM | DealerRater

★★★★★ LIBBYMOORE

It was easy to make the appointment. Everything smoothly and all services were explained to me | Read Full Review

8/23/2024 12:00:00 AM | Cars.com

★★★★★ Ray Martinez

Working with these guys as an out of towner was miserable. Refused to call me back when they said they would multiple times. Said they would do things they never did. Extremely bad experience. | Read Full Review

8/23/2024 12:00:00 AM | Google

★★★★★ kim.parker97

We didn't work with Josh, with Peter. It went excellent. Will consider for future. | Read Full Review

8/22/2024 12:00:00 AM | DealerRater

★★★★★ LHART704

Fast, attentive, focused and aware of my needs. Provided great work when they promised, provided rides and a smile. | Read Full Review

8/22/2024 12:00:00 AM | DealerRater

★★★★★ kim.parker97

We didn't work with Josh, with Peter. It went excellent. Will consider for future. | Read Full Review

8/22/2024 12:00:00 AM | Cars.com

★★★★★ LHART704

Fast, attentive, focused and aware of my needs. Provided great work when they promised, provided rides and a smile. | Read Full Review

8/22/2024 12:00:00 AM | Cars.com

★★★★★ GKUSCHNICK

Salem VW is a great place. The service manager Greg Bell and his team give me the best service on my car. It's almost like I've done the work myself! A special shout out to Collin in the shop. Collin is the one that works on my car 99% of the time. | Read Full Review

8/21/2024 12:00:00 AM | Cars.com

★★★★★ MLOCKWOOD89

Love these guys! So friendly! Also, I messed up on my appointment date and I came in on the wrong day. They went ahead and just squeezed me in. <3 thank you gents! Also, it helps they have refreshments while I wait. | Read Full Review

8/21/2024 12:00:00 AM | Cars.com

★★★★★ GKUSCHNICK

Salem VW is a great place. The service manager Greg Bell and his team give me the best service on my car. It's almost like I've done the work myself! A special shout out to Collin in the shop. Collin is the one that works on my car 99% of the time. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ MLOCKWOOD89

Love these guys! So friendly! Also, I messed up on my appointment date and I came in on the wrong day. They went ahead and just squeezed me in. <3 thank you gents! Also, it helps they have refreshments while I wait. | Read Full Review

8/21/2024 12:00:00 AM | DealerRater

★★★★★ SKDKNOX

The service dept is great and the work is done correctly and the paperwork is great | Read Full Review

8/20/2024 12:00:00 AM | DealerRater

★★★★★ SKDKNOX

The service dept is great and the work is done correctly and the paperwork is great | Read Full Review

8/20/2024 12:00:00 AM | Cars.com

★★★★★ DEONNAGRAHAM

I contacted several Volkswagen dealerships between Washington and Oregon. The Salem dealership provided the best customer service compared to the competitors. | Read Full Review

8/19/2024 12:00:00 AM | Cars.com

★★★★★ DEONNAGRAHAM

I contacted several Volkswagen dealerships between Washington and Oregon. The Salem dealership provided the best customer service compared to the competitors. | Read Full Review

8/19/2024 12:00:00 AM | DealerRater

★★★★★ CTEWS22

He helped our family, especially our daughter buy her first car. It was a great experience for her and we appreciate the flexibility, kindness, and quickness throughout the process. | Read Full Review

8/18/2024 12:00:00 AM | DealerRater

★★★★★ Dragon Money 28

If you're in the Salem area stop by to get a quick quote on your trade in and enjoy free coffee or a soda as you browse for your next car. | Read Full Review

8/18/2024 12:00:00 AM | Google

★★★★★ CTEWS22

He helped our family, especially our daughter buy her first car. It was a great experience for her and we appreciate the flexibility, kindness, and quickness throughout the process. | Read Full Review

8/18/2024 12:00:00 AM | Cars.com

★★★★★ CTEWS22

They came through for us. We travelled from Hillsboro to look, and left with our vehicle. | Read Full Review

8/18/2024 12:00:00 AM | Cars.com

★★★★★ CTEWS22

They came through for us. We travelled from Hillsboro to look, and left with our vehicle. | Read Full Review

8/18/2024 12:00:00 AM | DealerRater

★★★★★ LUXE16889

I had an outstanding experience at Volkswagen of Salem, Oregon! From the moment I walked in, the staff was welcoming, knowledgeable, and eager to assist without being pushy. The dealership has a great selection of vehicles, and I found exactly what I was looking for with the help of my sales representative chase morgan. The entire bu | Read Full Review

8/17/2024 12:00:00 AM | DealerRater

★★★★★ LUXE16889

I had an outstanding experience at Volkswagen of Salem, Oregon! From the moment I walked in, the staff was welcoming, knowledgeable, and eager to assist without being pushy. The dealership has a great selection of vehicles, and I found exactly what I was looking for with the help of my sales representative chase morgan. The entire bu | Read Full Review

8/17/2024 12:00:00 AM | Cars.com

★★★★★ GRAYR12

I have always been pleased with Greg and his service crew. There has been little turnover. I drive 40 miles for my service there. | Read Full Review

8/16/2024 12:00:00 AM | Cars.com

★★★★★ GRAYR12

I have always been pleased with Greg and his service crew. There has been little turnover. I drive 40 miles for my service there. | Read Full Review

8/16/2024 12:00:00 AM | DealerRater

★★★★★ Gary.cardenas

The service dept does a great job every time I am there. I have had no issues at all | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ Gary.cardenas

Great service as always. They have taken care of me for years. I will continue to go back when services are needed | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ Gary.cardenas

Great service as always. They have taken care of me for years. I will continue to go back when services are needed | Read Full Review

8/15/2024 12:00:00 AM | Cars.com

★★★★★ Gary.cardenas

The service dept does a great job every time I am there. I have had no issues at all | Read Full Review

8/15/2024 12:00:00 AM | Cars.com

★★★★★ RBLAQUIERE

Overall good experience. We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them to get us the pricing info on the car and speaking with a few different sales people. Kind of odd considering i called and said "I want tgus ca4, what is the pr | Read Full Review

8/15/2024 12:00:00 AM | Cars.com

★★★★★ RBLAQUIERE

Overall good experience. We don't live nearby so test drove and decided the car we wanted locally. Found the trim+color we wanted at VW of Salem. Took a few calls to get them to get us the pricing info on the car and speaking with a few different sales people. Kind of odd considering i called and said "I want tgus ca4, what is the pr | Read Full Review

8/15/2024 12:00:00 AM | DealerRater

★★★★★ Sstarr

Volkswagen of Salem has been our go-to dealership since purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ Sstarr

Volkswagen of Salem has been our go-to dealership since purchasing our 2023 ID.4 and late 2022. The sales and service team has been consistently knowledgeable and helpful. Thanks! | Read Full Review

8/14/2024 12:00:00 AM | Cars.com

★★★★★ Homebrewski

Red haired gentleman that checked-in/out the vehicle seemed as if he was stoned. Vehicle was sitting in the parking lot for about 2 hours after it was done (according to GPS on the vehicle), we never did get a phone call to let us know if it was ready or not. When we went in to pick up the vehicle, same gentleman was there (still act | Read Full Review

8/14/2024 12:00:00 AM | DealerRater

★★★★★ kathryn.king

Did not follow through with services promised in the time they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of communication and follow through. | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ JEDANMILLER

would not recommend this dealer. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. | Read Full Review

8/13/2024 12:00:00 AM | DealerRater

★★★★★ kathryn.king

Did not follow through with services promised in the time they were promised. My car was there for weeks and I made multiple unnecessary trips to Salem (1 hour drive from my home) because of their lack of communication and follow through. | Read Full Review

8/13/2024 12:00:00 AM | Cars.com

★★★★★ JEDANMILLER

would not recommend this dealer. very unprofessional with bad communication and service. their prices are outrageous for the services. you’re better off going to a different shop. | Read Full Review

8/13/2024 12:00:00 AM | Cars.com

★★★★★ Evan Wofford

Brendan and sales team definitely made it easy and comfortable to purchase the very specific vehicle I was shopping for. I was also impressed wi the how quickly the signing process was handled and I really liked that my deal could be paperless. I would definitely recommend friends and family looking for a new or used car to check out | Read Full Review

8/12/2024 12:00:00 AM | Cars.com

★★★★★ Evan Wofford

Brendan and sales team definitely made it easy and comfortable to purchase the very specific vehicle I was shopping for. I was also impressed wi the how quickly the signing process was handled and I really liked that my deal could be paperless. I would definitely recommend friends and family looking for a new or used car to check out | Read Full Review

8/12/2024 12:00:00 AM | DealerRater

★★★★★ ADRIANA.CATHERENE.SMITH

Brandon was wonderful. He is very knowledgeable and friendly and helped us find the perfect car for our needs. He’s great to chat with and looked out for our best interests. | Read Full Review

8/11/2024 12:00:00 AM | DealerRater

★★★★★ ADRIANA.CATHERENE.SMITH

Brandon was wonderful. He is very knowledgeable and friendly and helped us find the perfect car for our needs. He’s great to chat with and looked out for our best interests. | Read Full Review

8/11/2024 12:00:00 AM | Cars.com

★★★★★ KGJackson

Staff very knowledgeable and friendly. Even though I waited several hours for completion of work (by my choice) there were comfortable chairs and snacks available. | Read Full Review

8/10/2024 12:00:00 AM | Cars.com

★★★★★ KGJackson

Staff very knowledgeable and friendly. Even though I waited several hours for completion of work (by my choice) there were comfortable chairs and snacks available. | Read Full Review

8/10/2024 12:00:00 AM | DealerRater

★★★★★ MIKEYMEYERS85

My worst experience buying a car. The salesman was very pushy and finance was the same. | Read Full Review

8/10/2024 12:00:00 AM | DealerRater

★★★★★ JCPAXT

People there are a bunch of wannabes. I go there just because i already pay for my oil change otherwise i would never go back there. | Read Full Review

8/10/2024 12:00:00 AM | DealerRater

★★★★★ william laymon

Stole 900 dollars from my wife and I. I bought a new car and traded in my old car. They waited a month to pay off my old car, meanwhile I had to make a $900 payment. After i paid the payment they paid off the car minus the $900. When trying to resolve the issue they just play dumb and don't return calls. Turning the matter over to a | Read Full Review

8/10/2024 12:00:00 AM | Google

★★★★★ JCPAXT

People there are a bunch of wannabes. I go there just because i already pay for my oil change otherwise i would never go back there. | Read Full Review

8/10/2024 12:00:00 AM | Cars.com

★★★★★ MIKEYMEYERS85

My worst experience buying a car. The salesman was very pushy and finance was the same. | Read Full Review

8/10/2024 12:00:00 AM | Cars.com

★★★★★ Lee gomez

A friendly dealership got to the point of making the sale and unfortunately with all done my phone so I was needed a good job as far as keeping me informed with everything so I was nice to do business with you and hope the car losses forever thank you | Read Full Review

8/9/2024 12:00:00 AM | Cars.com

★★★★★ Lee gomez

A friendly dealership got to the point of making the sale and unfortunately with all done my phone so I was needed a good job as far as keeping me informed with everything so I was nice to do business with you and hope the car losses forever thank you | Read Full Review

8/9/2024 12:00:00 AM | DealerRater

★★★★★ BLAKERECK

Great experience working with David made it easy understanding with explaining what was wrong with my vehicle | Read Full Review

8/8/2024 12:00:00 AM | DealerRater

★★★★★ BLAKERECK

Great experience working with David made it easy understanding with explaining what was wrong with my vehicle | Read Full Review

8/8/2024 12:00:00 AM | Cars.com

★★★★★ MATEO4X

Everyone was kind and helpful. Worked hard to get me what I wanted within my limitations. Never felt pressured into things....if/when I said no they heard me and respected it. | Read Full Review

8/7/2024 12:00:00 AM | Cars.com

★★★★★ CALLAHAN

Wonderful experience. Called and texted with our sales associate. She made the transaction smooth from start to finish and we have an amazing car for our kiddos | Read Full Review

8/7/2024 12:00:00 AM | Cars.com

★★★★★ MATEO4X

Everyone was kind and helpful. Worked hard to get me what I wanted within my limitations. Never felt pressured into things....if/when I said no they heard me and respected it. | Read Full Review

8/7/2024 12:00:00 AM | DealerRater

★★★★★ CALLAHAN

Wonderful experience. Called and texted with our sales associate. She made the transaction smooth from start to finish and we have an amazing car for our kiddos | Read Full Review

8/7/2024 12:00:00 AM | DealerRater

★★★★★ rocharubenjr60

The service and the people were awesome probably get my car taken care of in and out in no time | Read Full Review

8/4/2024 12:00:00 AM | DealerRater

★★★★★ rocharubenjr60

The service and the people were awesome probably get my car taken care of in and out in no time | Read Full Review

8/4/2024 12:00:00 AM | Cars.com

★★★★★ LAURAINE1977

I can honestly say that I’ve never had such a pain free experience when it comes to purchasing a new or used vehicle. The sales people and the finance people were very friendly and easy to work with. They didn’t put the usual car dealership pressure on me; I appreciate that! | Read Full Review

8/3/2024 12:00:00 AM | Cars.com

★★★★★ LJOHNSEN10

Easy the work with Very helpful in finding just the car I was looking for. Overall a very positive experience | Read Full Review

8/3/2024 12:00:00 AM | Cars.com

★★★★★ LJOHNSEN10

Easy the work with Very helpful in finding just the car I was looking for. Overall a very positive experience | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ LAURAINE1977

I can honestly say that I’ve never had such a pain free experience when it comes to purchasing a new or used vehicle. The sales people and the finance people were very friendly and easy to work with. They didn’t put the usual car dealership pressure on me; I appreciate that! | Read Full Review

8/3/2024 12:00:00 AM | DealerRater

★★★★★ K J

I took my 2022 VW ID.4 in for a 30K mile service and was stunned to get a quote of $1,100. I was told these were all standard maintenance recommendations based on Volkswagen of America guidelines. Unwisely, I approved the service. While waiting, I checked the VW of America website. It calls the 30K mile maintenance "Standard Mainte | Read Full Review

8/2/2024 12:00:00 AM | Google

★★★★★ 82CATSANDDOGS

Very helpful, courteous, knowledgeable. I have had nothing but a great experience dealing with this dealership. | Read Full Review

8/1/2024 12:00:00 AM | DealerRater

★★★★★ KATE SPECKMAN

Good response/return of calls and timely appointments available, happy with all the service team. | Read Full Review

8/1/2024 12:00:00 AM | DealerRater

★★★★★ KATE SPECKMAN

Good response/return of calls and timely appointments available, happy with all the service team. | Read Full Review

8/1/2024 12:00:00 AM | Cars.com

★★★★★ 82CATSANDDOGS

Very helpful, courteous, knowledgeable. I have had nothing but a great experience dealing with this dealership. | Read Full Review

8/1/2024 12:00:00 AM | Cars.com

★★★★★ MILOGRAAMANS

The experience started out good. I was satisfied with the car choices on the lot, the hospitality while looking, and how the staff accommodated my request for a longer test drive to find a hill. It went a bit downhill with the sales department, which is not altogether surprising given the reputation that all car dealerships have. I w | Read Full Review

7/30/2024 12:00:00 AM | Cars.com

★★★★★ MILOGRAAMANS

The experience started out good. I was satisfied with the car choices on the lot, the hospitality while looking, and how the staff accommodated my request for a longer test drive to find a hill. It went a bit downhill with the sales department, which is not altogether surprising given the reputation that all car dealerships have. I w | Read Full Review

7/30/2024 12:00:00 AM | DealerRater

★★★★★ THOMASAMIKUS

This dealership went above and beyond to help me get into a new car. The sales representative brendon was top notch. | Read Full Review

7/29/2024 12:00:00 AM | DealerRater

★★★★★ A.COURTNEY.56

Pretty pleased with my experience there! No one was pushy and they were all really chill! Not to mention when I couldn't find the salesmen that I was talking to another one came and helped me out! Saved me from a leasing deal that I was about to do! Really enjoyed this experience! And tge deal I got with lithia Volkswagen! Not to men | Read Full Review

7/29/2024 12:00:00 AM | DealerRater

★★★★★ RP1940

Dmytro was excellent and did exactly what I was looking for. I told him what I was looking for and that is what I got. He helped me through the sales process and I purchased the perfect car in a very short time frame! | Read Full Review

7/29/2024 12:00:00 AM | DealerRater

★★★★★ RP1940

Dmytro was excellent and did exactly what I was looking for. I told him what I was looking for and that is what I got. He helped me through the sales process and I purchased the perfect car in a very short time frame! | Read Full Review

7/29/2024 12:00:00 AM | Cars.com

★★★★★ THOMASAMIKUS

This dealership went above and beyond to help me get into a new car. The sales representative brendon was top notch. | Read Full Review

7/29/2024 12:00:00 AM | Cars.com

★★★★★ A.COURTNEY.56

Pretty pleased with my experience there! No one was pushy and they were all really chill! Not to mention when I couldn't find the salesmen that I was talking to another one came and helped me out! Saved me from a leasing deal that I was about to do! Really enjoyed this experience! And tge deal I got with lithia Volkswagen! Not to men | Read Full Review

7/29/2024 12:00:00 AM | Cars.com

★★★★★ BOTTS3326

Was a great experience without any pressure to make a sale. Very friendly people!!! Great salesman | Read Full Review

7/28/2024 12:00:00 AM | Cars.com

★★★★★ BOTTS3326

Was a great experience without any pressure to make a sale. Very friendly people!!! Great salesman | Read Full Review

7/28/2024 12:00:00 AM | DealerRater

★★★★★ SARAHDBEARA

These guys went above and beyond to stand behind their sale and make sure I was a happy customer. Really great dealership, really great people. | Read Full Review

7/27/2024 12:00:00 AM | DealerRater

★★★★★ Christina e

Breezy buying experience.Tanner and Mike were friendly and helpful. Love my new car! | Read Full Review

7/27/2024 12:00:00 AM | Google

★★★★★ SARAHDBEARA

These guys went above and beyond to stand behind their sale and make sure I was a happy customer. Really great dealership, really great people. | Read Full Review

7/27/2024 12:00:00 AM | Cars.com

★★★★★ Isabelle Hernandez

Tanner case was the best! He truly understood what we were looking for as a family of 3 and that wil eventually grow! Best experience buying my first car on our own! | Read Full Review

7/21/2024 12:00:00 AM | Google

★★★★★ Linda Adsit

My faith in a good used car buying experience has been restored thanks to Chase (sales) and Anthony (finance). | Read Full Review

7/20/2024 12:00:00 AM | Google

★★★★★ Brian Adams

Purchased my Volkswagen TDI new in 2015. After just over 6 years, it has had significant issues which have rendered it un-drivable. The VW dealership had my car for literally a year and half (I’ve never even heard of that). After not fixing it the first two times (and charging as such), they finally called me after a year and half to | Read Full Review

7/16/2024 12:00:00 AM | Google

★★★★★ VIDALOCAFZ

I just had some additional work done. They fixed my issue quickly and noticed my marker light being out and fixed that as well at no additional cost or service time. This is the excellent service that I would expect from a customer oriented company and feel very appreciative for keeping my car on the road! | Read Full Review

7/15/2024 12:00:00 AM | DealerRater

★★★★★ VIDALOCAFZ

I just had some additional work done. They fixed my issue quickly and noticed my marker light being out and fixed that as well at no additional cost or service time. This is the excellent service that I would expect from a customer oriented company and feel very appreciative for keeping my car on the road! | Read Full Review

7/15/2024 12:00:00 AM | Cars.com

★★★★★ Graham Trammell

What a great experience we had at Volkswagen of Salem! Dema is fantastic, he listened to us and got us the car we wanted. We will definitely be back when we are ready for our next vehicle! | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Kathi Defoe

Had the best car buying experience on Saturday. Dema was our salesman. I really enjoyed working with him. He was fun, polite and very professional!! Will totally be return customers when it is time for our next car!! | Read Full Review

7/14/2024 12:00:00 AM | Google

★★★★★ Conner Hayes

Had a great time at the dealer ship was helped by a salesman named Dema Very nice guy did great in making sure I could get the vehicle of my dreams highly recommend when looking at cars here ask for Dema | Read Full Review

7/12/2024 12:00:00 AM | Google

★★★★★ ALEXHILLYERS

Greg G is the BEST..........................:)Had Great Experience Every time Just should of Gave Us WHOLESALE PRIMCE ON PARTS AND LABOR FROM THE 1ST CALL. | Read Full Review

7/8/2024 12:00:00 AM | DealerRater

★★★★★ ALEXHILLYERS

Greg G is the BEST..........................:)Had Great Experience Every time Just should of Gave Us WHOLESALE PRIMCE ON PARTS AND LABOR FROM THE 1ST CALL. | Read Full Review

7/8/2024 12:00:00 AM | Cars.com

★★★★★ Nicholas Brown

I had a great experience purchasing my used Model Y at VW of Salem, thanks to Chase Morgan, (you too Perry)! He was incredibly knowledgeable, patient, and friendly throughout the entire process. Chase was focused on ensuring I found the perfect car that suited my needs and budget. His professionalism and genuine care for his customer | Read Full Review

7/5/2024 12:00:00 AM | Google

★★★★★ AOE

Dealer promised a cargo mat with purchase and that they would ship to us. Been waiting 3 months with multiple calls and emails with no follow up or shipment tracking. All the paper work was in the contract. We ended up having to buy one ourselves it's taken so long. | Read Full Review

7/5/2024 12:00:00 AM | DealerRater

★★★★★ AOE

Dealer promised a cargo mat with purchase and that they would ship to us. Been waiting 3 months with multiple calls and emails with no follow up or shipment tracking. All the paper work was in the contract. We ended up having to buy one ourselves it's taken so long. | Read Full Review

7/5/2024 12:00:00 AM | Cars.com

★★★★★ WNG4

This is the third time I have brought my vehicle in for service. The first two they never did, even though I left my vehicle for over 24 hours. This last time they did an oil change and “inspected” the vehicle which consisted of checking the mileage to see what needed done. My vehicle came back with a horrible rattle and nothing actu | Read Full Review

7/2/2024 12:00:00 AM | Cars.com

★★★★★ WNG4

This is the third time I have brought my vehicle in for service. The first two they never did, even though I left my vehicle for over 24 hours. This last time they did an oil change and “inspected” the vehicle which consisted of checking the mileage to see what needed done. My vehicle came back with a horrible rattle and nothing actu | Read Full Review

7/2/2024 12:00:00 AM | DealerRater

★★★★★ ERIC.KLEISS

First time visit. Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely way. It felt very coordinated and efficient. | Read Full Review

6/30/2024 12:00:00 AM | DealerRater

★★★★★ ERIC.KLEISS

First time visit. Service was excellent. Friendly and professional. I was there for a 10,000 mile service check and everything went very smoothly and in a very timely way. It felt very coordinated and efficient. | Read Full Review

6/30/2024 12:00:00 AM | Cars.com

★★★★★ LEONARDDUQUE

Greg and Dave are awesome and always take care of my lil.work car.. I'm a blue collar loyal customer and always get the best service.. even when Greg lil.grumpy..he always takes of me..I drive over hour every oil change..I know they can't make every customer happy..but the service is good and worth the drive | Read Full Review

6/28/2024 12:00:00 AM | Cars.com

★★★★★ basaltrc3

Every person that I had contact with was very helpful, even after I had purchased my car | Read Full Review

6/28/2024 12:00:00 AM | Cars.com

★★★★★ LEONARDDUQUE

Greg and Dave are awesome and always take care of my lil.work car.. I'm a blue collar loyal customer and always get the best service.. even when Greg lil.grumpy..he always takes of me..I drive over hour every oil change..I know they can't make every customer happy..but the service is good and worth the drive | Read Full Review

6/28/2024 12:00:00 AM | DealerRater

★★★★★ basaltrc3

Every person that I had contact with was very helpful, even after I had purchased my car | Read Full Review

6/28/2024 12:00:00 AM | DealerRater

★★★★★ Joseph Vera

I have been looking for a used Jeep and been looking for about 4 mo. I saw 3 jeeps that I wanted to check out and when I called I was connected to Dema and I set a time to visit Volkswagen of Salem. When I arrived here I just felt that this was a dealership so different from all others, I was so right. I was met by Dema and he sho | Read Full Review

6/27/2024 12:00:00 AM | Google

★★★★★ ALLAN.ROUGH

My brakes needed to be replaced. The service team examined my brakes, quoted a price and scheduled an installation date. I was charged exactly what was quoted to me. The work was terrific, and they even washed my car before they returned it to me! What’s not to like? I’ll be back. | Read Full Review

6/26/2024 12:00:00 AM | DealerRater

★★★★★ KELLETT_MATT

EXTREMELY helpful in a time crunch…fit in an oil change in the same day during a cross-country road trip. | Read Full Review

6/26/2024 12:00:00 AM | DealerRater

★★★★★ KELLETT_MATT

EXTREMELY helpful in a time crunch…fit in an oil change in the same day during a cross-country road trip. | Read Full Review

6/26/2024 12:00:00 AM | Cars.com

★★★★★ ALLAN.ROUGH

My brakes needed to be replaced. The service team examined my brakes, quoted a price and scheduled an installation date. I was charged exactly what was quoted to me. The work was terrific, and they even washed my car before they returned it to me! What’s not to like? I’ll be back. | Read Full Review

6/26/2024 12:00:00 AM | Cars.com

★★★★★ JFRESANCHEZ

Staff was very professional and sales team was no pressure. Sales team knew alot about Tesla series. Any questions I had on them and they knew the answer. | Read Full Review

6/24/2024 12:00:00 AM | Cars.com

★★★★★ JFRESANCHEZ

Staff was very professional and sales team was no pressure. Sales team knew alot about Tesla series. Any questions I had on them and they knew the answer. | Read Full Review

6/24/2024 12:00:00 AM | DealerRater

★★★★★ disney12331

Richard from Volkswagon was very helpful. Overall, a good experience at dealership. | Read Full Review

6/23/2024 12:00:00 AM | Google

★★★★★ VASSAJOY

I have always been treated with respect and kindness by the people working in the Salem VW especially by Craig the Service Manager and Steve the Mechanic you’re team is the reason why we have bought 3 new VW and are family members have bought new VW also from you, thank you for the great service and the team. Sincerely Daniel & Vassa | Read Full Review

6/22/2024 12:00:00 AM | DealerRater

★★★★★ VASSAJOY

I have always been treated with respect and kindness by the people working in the Salem VW especially by Craig the Service Manager and Steve the Mechanic you’re team is the reason why we have bought 3 new VW and are family members have bought new VW also from you, thank you for the great service and the team. Sincerely Daniel & Vassa | Read Full Review

6/22/2024 12:00:00 AM | Cars.com

★★★★★ KAGARNER07

Have always been pleased with the customer service at Volkswagen of salem. They are kind, considerate, and helpful. | Read Full Review

6/21/2024 12:00:00 AM | Cars.com

★★★★★ KAGARNER07

Have always been pleased with the customer service at Volkswagen of salem. They are kind, considerate, and helpful. | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ BLUEVERT89

On time, respectful staff. Full itemized detail the work that was performed and what should be done in the near future. | Read Full Review

6/21/2024 12:00:00 AM | DealerRater

★★★★★ BLUEVERT89

On time, respectful staff. Full itemized detail the work that was performed and what should be done in the near future. | Read Full Review

6/21/2024 12:00:00 AM | Cars.com

★★★★★ michaeljeshelby

Great service, friendly people, fast response, pointed out future service needs. Overall positive experience with Greg and crew! | Read Full Review

6/20/2024 12:00:00 AM | Cars.com

★★★★★ GG22

Got my car diagnosed within a day and parts ordered promptly, repair was done the within the week. | Read Full Review

6/20/2024 12:00:00 AM | Cars.com

★★★★★ GG22

Got my car diagnosed within a day and parts ordered promptly, repair was done the within the week. | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ michaeljeshelby

Great service, friendly people, fast response, pointed out future service needs. Overall positive experience with Greg and crew! | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ ZONEMECH

Bought a vehicle sight unseen, salesman neglected to tell me that the car charger, door flashlight, and camp speaker were missing. These items come with this vehicle when new. The alignment was off and the suspension had rattles and one axle boot had to be replaced, it costs over $2,500 to replace the missing parts and repair the veh | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ ZONEMECH

Bought a vehicle sight unseen, salesman neglected to tell me that the car charger, door flashlight, and camp speaker were missing. These items come with this vehicle when new. The alignment was off and the suspension had rattles and one axle boot had to be replaced, it costs over $2,500 to replace the missing parts and repair the veh | Read Full Review

6/20/2024 12:00:00 AM | Cars.com

★★★★★ Rambeau.suzanna

Service advisors spoke to me as if I was incompetent, interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a jump. There was no complimentary cleaning provided (thought this was common, or at LEAST a vacuum or outside wash.) Most irritating | Read Full Review

6/20/2024 12:00:00 AM | Cars.com

★★★★★ Rambeau.suzanna

Service advisors spoke to me as if I was incompetent, interrupting me and rushing through conversations. When I picked up, they didn’t go over work that was done. I went to leave and my battery needed a jump. There was no complimentary cleaning provided (thought this was common, or at LEAST a vacuum or outside wash.) Most irritating | Read Full Review

6/20/2024 12:00:00 AM | DealerRater

★★★★★ Rachel Mayta

When you go ask for Richard! He was so kind and he made it feel like we were just figuring things out with a friend rather than being pushed to buy or sold on anything. He’s straight forward and made us feel very comfortable. Also, we love the new car | Read Full Review

6/19/2024 12:00:00 AM | Google

★★★★★ Shane raymond

I love Volkswagen and I want to work there but I haven’t heard a single word from you guys hopefully we can get in contact | Read Full Review

6/19/2024 12:00:00 AM | Google

★★★★★ OHANAMOVING

When we arrived we weren’t greeted by anyone. Hung out in the lobby for around 15 mins and told some yee had an appointment with Brendan. Brendan wasn’t there so Richard filled in for him. Richard was great to work with, he is honest and build trust with us before discussing any numbers with the car we purchased. We originally walked | Read Full Review

6/19/2024 12:00:00 AM | DealerRater

★★★★★ OHANAMOVING

When we arrived we weren’t greeted by anyone. Hung out in the lobby for around 15 mins and told some yee had an appointment with Brendan. Brendan wasn’t there so Richard filled in for him. Richard was great to work with, he is honest and build trust with us before discussing any numbers with the car we purchased. We originally walked | Read Full Review

6/19/2024 12:00:00 AM | Cars.com

★★★★★ Jason

Great customer service. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. | Read Full Review

6/18/2024 12:00:00 AM | Cars.com

★★★★★ Jeremy N

We recently had an excellent test driving experience at VW of Salem. Our sales representative, Peter Kotenko, was friendly, helpful, and knowledgeable. He showed us a wide variety of vehicles, and helped us narrow our choices to a specific model with features. As an excellent conversationalist, he made the test drives enjoyable an | Read Full Review

6/18/2024 12:00:00 AM | Google

★★★★★ Jason

Great customer service. Very informative. I got my vehicle back before the promised time. I will be back in the future, with my non Volkswagen vehicles. | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ MIECATT

The dealership and management were great, the only issue I had was the extremely limited amount we could put on our credit card. It didn't matter how good my credit score was, or the fact that the entire car was less than a quarter of my credit limit. | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ MIECATT

The dealership and management were great, the only issue I had was the extremely limited amount we could put on our credit card. It didn't matter how good my credit score was, or the fact that the entire car was less than a quarter of my credit limit. | Read Full Review

6/18/2024 12:00:00 AM | Cars.com

★★★★★ MICHAELRAE10

Salespeople were very nice and not too pushy so the buying process was nice. Picking up the car was, unfortunately, a poor experience. They took a long time finding the temporary tags so I had to wait; this was the day after it was supposes to be ready. Then, despite claiming they had just unplugged the EV, I drove away and discovere | Read Full Review

6/18/2024 12:00:00 AM | Cars.com

★★★★★ MICHAELRAE10

Salespeople were very nice and not too pushy so the buying process was nice. Picking up the car was, unfortunately, a poor experience. They took a long time finding the temporary tags so I had to wait; this was the day after it was supposes to be ready. Then, despite claiming they had just unplugged the EV, I drove away and discovere | Read Full Review

6/18/2024 12:00:00 AM | DealerRater

★★★★★ CAJEWEL2U

Everyone was AMAZING!!!! From my salesman to the Mgr. I will Highly recommend this dealership. | Read Full Review

6/16/2024 12:00:00 AM | DealerRater

★★★★★ KLPFENSEIN94

Fast and Professional and went above and beyond what I was expecting. Service manager is great | Read Full Review

6/16/2024 12:00:00 AM | DealerRater

★★★★★ CAJEWEL2U

Everyone was AMAZING!!!! From my salesman to the Mgr. I will Highly recommend this dealership. | Read Full Review

6/16/2024 12:00:00 AM | Cars.com

★★★★★ KLPFENSEIN94

Fast and Professional and went above and beyond what I was expecting. Service manager is great | Read Full Review

6/16/2024 12:00:00 AM | Cars.com

★★★★★ SCANDIAHALL

We had an easy, enjoyable experience with Volkswagen of Salem and I recommend them for anyone shopping for VWs. | Read Full Review

6/14/2024 12:00:00 AM | Cars.com

★★★★★ MELISSARBAGNALL

I was able to get my car in and fixed quickly even though it was under warranty and I didn’t pay anything. | Read Full Review

6/14/2024 12:00:00 AM | Cars.com

★★★★★ MIKEPP4

Brought my car in to get a key fob programmed to my car had great service | Read Full Review

6/14/2024 12:00:00 AM | Cars.com

★★★★★ MELISSARBAGNALL

I was able to get my car in and fixed quickly even though it was under warranty and I didn’t pay anything. | Read Full Review

6/14/2024 12:00:00 AM | DealerRater

★★★★★ MIKEPP4

Brought my car in to get a key fob programmed to my car had great service | Read Full Review

6/14/2024 12:00:00 AM | DealerRater

★★★★★ SCANDIAHALL

We had an easy, enjoyable experience with Volkswagen of Salem and I recommend them for anyone shopping for VWs. | Read Full Review

6/14/2024 12:00:00 AM | DealerRater

★★★★★ SHELLY.MONTE

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. | Read Full Review

6/13/2024 12:00:00 AM | DealerRater

★★★★★ casen collins

Worst customer service i’ve ever received in any line of business. Sales guy couldn’t remember my name. Had an appointment to check out a car, they sold it as i walked through the front door. They do not take anything seriously | Read Full Review

6/13/2024 12:00:00 AM | Google

★★★★★ nicholas kaltenbach

I bought a 2016 GMC Acadia for 25k with the extended warranty within three months the engine was throwing codes for the airbag and stabilitrak and the air conditioning stopped working along with the air vents. I went to get it taken care of and they wanted to charge me 5k to fix it, the warranty only covered the AC but not the vent c | Read Full Review

6/13/2024 12:00:00 AM | Google

★★★★★ SHELLY.MONTE

Came in to have stuck hood latch repaired. Got home and it won’t open. $195 later. Now I have to go back. | Read Full Review

6/13/2024 12:00:00 AM | Cars.com

★★★★★ RMCCLAIN2

This dealership rocks. They are reliable affordable and they go the extra mile for their customers. If your looking to buy a new or used auto. Volkswagen of Salem has options and pricing to fit your needs. This is no joke.. Buy Volkswagen | Read Full Review

6/12/2024 12:00:00 AM | Cars.com

★★★★★ MICHAEL.JUDD

The transportation by Uber or Lyft is great convenience feature and reduces stress and Great service from Greg | Read Full Review

6/12/2024 12:00:00 AM | Cars.com

★★★★★ RMCCLAIN2

This dealership rocks. They are reliable affordable and they go the extra mile for their customers. If your looking to buy a new or used auto. Volkswagen of Salem has options and pricing to fit your needs. This is no joke.. Buy Volkswagen | Read Full Review

6/12/2024 12:00:00 AM | DealerRater

★★★★★ MICHAEL.JUDD

The transportation by Uber or Lyft is great convenience feature and reduces stress and Great service from Greg | Read Full Review

6/12/2024 12:00:00 AM | DealerRater

★★★★★ REVEILLEBOB

There are some things they promise to do to the car. It’s been almost 3 weeks I have not heard from them nor do phone calls get returned. | Read Full Review

6/12/2024 12:00:00 AM | DealerRater

★★★★★ REVEILLEBOB

There are some things they promise to do to the car. It’s been almost 3 weeks I have not heard from them nor do phone calls get returned. | Read Full Review

6/12/2024 12:00:00 AM | Cars.com

★★★★★ BEEFYQUEENBKAY

The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than that sale of the car was good and I love the vehicle. | Read Full Review

6/11/2024 12:00:00 AM | Cars.com

★★★★★ BEEFYQUEENBKAY

The only complaint I have is the state my car was in when took deliver of the car. Water spots all over the car, somewhat dirty and a spot by the gas cap area that will need a retailer to remove. Other than that sale of the car was good and I love the vehicle. | Read Full Review

6/11/2024 12:00:00 AM | DealerRater

★★★★★ ALFONSOVENTURA60

I had a great experience while visiting. The sales person was very professional. I would really recommend. | Read Full Review

6/10/2024 12:00:00 AM | DealerRater

★★★★★ ALFONSOVENTURA60

I had a great experience while visiting. The sales person was very professional. I would really recommend. | Read Full Review

6/10/2024 12:00:00 AM | Cars.com

★★★★★ ROBINROBER

Advisor was exceptional (Devin). Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we brought it in. We won't be back & wont be doing any business with them in the future (& I have owned nothing but VW's for more than 40 years). | Read Full Review

6/10/2024 12:00:00 AM | Cars.com

★★★★★ ROBINROBER

Advisor was exceptional (Devin). Whomever the supervisor is was combative & a detriment to the dealership. The repair was substandard, & the problem made worse than it was when we brought it in. We won't be back & wont be doing any business with them in the future (& I have owned nothing but VW's for more than 40 years). | Read Full Review

6/10/2024 12:00:00 AM | DealerRater

★★★★★ RICKJHANSON

Tayler was awesome - listened well and found a way to meet my very specific requirements. | Read Full Review

6/9/2024 12:00:00 AM | DealerRater

★★★★★ TRASANNH

Deema was our salesman. Very attentive and helpful. I highly recommend him. Having been in the car industry for over 25 years, I'm very picky who I work with. | Read Full Review

6/9/2024 12:00:00 AM | DealerRater

★★★★★ Christina Voigt

I would like to thank, We would like to thank DEMA and Tracy! Tracy for bringing us to your dealership and The Amazing Dema for taking amazing care of us, even taking me to work so my fiance could finish paperwork. He is amazing. Completely amazing store, people, and everything! | Read Full Review

6/9/2024 12:00:00 AM | Google

★★★★★ TRASANNH

Deema was our salesman. Very attentive and helpful. I highly recommend him. Having been in the car industry for over 25 years, I'm very picky who I work with. | Read Full Review

6/9/2024 12:00:00 AM | Cars.com

★★★★★ RICKJHANSON

Tayler was awesome - listened well and found a way to meet my very specific requirements. | Read Full Review

6/9/2024 12:00:00 AM | Cars.com

★★★★★ Johnny Pitts

Crooks that run Reserve Interest Scams! TheyvHOLD POINTS! Specifically asked for Oregon State Credit Union for financing. Sales came back and told me Oregon Stare Credit Union was beat by Ally Finacial. OK, I went with Ally and the next week, I contacted Oregon State Credit Union, they were NEVER contacted by Lithia and refinanced fr | Read Full Review

6/9/2024 12:00:00 AM | Google

★★★★★ DANMATTCAT

Ok what is so specialized about writing 15 words on my phone, I don't understand. | Read Full Review

6/7/2024 12:00:00 AM | DealerRater

★★★★★ DANMATTCAT

Ok what is so specialized about writing 15 words on my phone, I don't understand. | Read Full Review

6/7/2024 12:00:00 AM | Cars.com

★★★★★ vw17phil

I go in with a specific issue and usually come out with more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know if its a faulty wiring thing but this has happened before. Only place I know of that I usually end up getting actually screwed ov | Read Full Review

6/7/2024 12:00:00 AM | Cars.com

★★★★★ vw17phil

I go in with a specific issue and usually come out with more problems. This time, we replaced a headlight and the issue recurred; that is to say my new headlight is now out again mysteriously. I don’t know if its a faulty wiring thing but this has happened before. Only place I know of that I usually end up getting actually screwed ov | Read Full Review

6/7/2024 12:00:00 AM | DealerRater

★★★★★ SWILBRICHT

We were treated very well with minimal wait time. We really liked Brandon our sales man. I would purchase here Hain. | Read Full Review

6/6/2024 12:00:00 AM | DealerRater

★★★★★ PIERCE276

While buying our first EV we had a lot of questions and concerns Tanner gave us a lot of his time and patience while he answered our many questions. The whole process was very organized and the facility was nice. There were no snags in the paperwork and everything was explained. I did not feel manipulated or pressured. I was treated | Read Full Review

6/6/2024 12:00:00 AM | DealerRater

★★★★★ PIERCE276

While buying our first EV we had a lot of questions and concerns Tanner gave us a lot of his time and patience while he answered our many questions. The whole process was very organized and the facility was nice. There were no snags in the paperwork and everything was explained. I did not feel manipulated or pressured. I was treated | Read Full Review

6/6/2024 12:00:00 AM | Cars.com

★★★★★ SWILBRICHT

We were treated very well with minimal wait time. We really liked Brandon our sales man. I would purchase here Hain. | Read Full Review

6/6/2024 12:00:00 AM | Cars.com

★★★★★ RKOROWICKI

Devin Hand gave me an excellent tutorial on our Tiguan. There were several questions we had on some of the tech | Read Full Review

6/5/2024 12:00:00 AM | Cars.com

★★★★★ KG367816

Very professional service team! Greg took care of our issue and was excellent at following through and rectifying our oil leak that happened after our oil change service. | Read Full Review

6/5/2024 12:00:00 AM | Cars.com

★★★★★ MARKDMYRICK

The team was communicative and responsive to our questions. They also completed our service on time. | Read Full Review

6/5/2024 12:00:00 AM | Cars.com

★★★★★ KG367816

Very professional service team! Greg took care of our issue and was excellent at following through and rectifying our oil leak that happened after our oil change service. | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ RKOROWICKI

Devin Hand gave me an excellent tutorial on our Tiguan. There were several questions we had on some of the tech | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ MARKDMYRICK

The team was communicative and responsive to our questions. They also completed our service on time. | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ PRG81

I did not find out what was wrong with my car for two days. Told them I had a deadline for a vacation, but did not find out , until 5:00 p.m. the night before I had to leave, what was wrong with my car | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ PRG81

I did not find out what was wrong with my car for two days. Told them I had a deadline for a vacation, but did not find out , until 5:00 p.m. the night before I had to leave, what was wrong with my car | Read Full Review

6/5/2024 12:00:00 AM | Cars.com

★★★★★ Vidalocafz

I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind scree | Read Full Review

6/5/2024 12:00:00 AM | Cars.com

★★★★★ Vidalocafz

I spent over 9k to have seals redone on my EOS to address issues I assumed with condensation and leaks. I dropped the car off in January and picked up in April. I was the one reaching out over and over again to get status on my car. I do believe the work was done although no one walked me through the work performed. And my wind scree | Read Full Review

6/5/2024 12:00:00 AM | DealerRater

★★★★★ Toadstada09

I’ve been taking my ID.4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ DAKOTA KANEASTER

Showed up after a couple of weeks of messaging back and forth about a couple of vehicles. Finally took the 3.5 hrs drive there and was not disappointed. Met with Perry who introduced me to Igor to help me out with test drives. I chose 2 vehicles to test drove. Picked one and told Igor I wanted a set APR and monthly payment. Not only | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ JORDYN

Brendon was amazing on helping me with my first car leasing experience! Very understanding with every question I had asked, couldn’t have asked for a better experience! I’m in love with my Tiguan! | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ lolah5

Friendly staff. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ lolah5

Friendly staff. Excellent service. Prompt. Can always give me a good estimate on when my service will be done. | Read Full Review

6/4/2024 12:00:00 AM | Cars.com

★★★★★ JORDYN

Brendon was amazing on helping me with my first car leasing experience! Very understanding with every question I had asked, couldn’t have asked for a better experience! I’m in love with my Tiguan! | Read Full Review

6/4/2024 12:00:00 AM | Cars.com

★★★★★ Toadstada09

I’ve been taking my ID.4 here since the service center in Corvallis closed. Service is prompt and staff is always very helpful | Read Full Review

6/4/2024 12:00:00 AM | Cars.com

★★★★★ DAKOTA KANEASTER

Showed up after a couple of weeks of messaging back and forth about a couple of vehicles. Finally took the 3.5 hrs drive there and was not disappointed. Met with Perry who introduced me to Igor to help me out with test drives. I chose 2 vehicles to test drove. Picked one and told Igor I wanted a set APR and monthly payment. Not only | Read Full Review

6/4/2024 12:00:00 AM | Cars.com

★★★★★ TESKANDARI1953

Had a lot of issues with my tires, which I bought them less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought from you. | Read Full Review

6/4/2024 12:00:00 AM | Cars.com

★★★★★ TESKANDARI1953

Had a lot of issues with my tires, which I bought them less than two years ago and I had less 20000 miles on them, I had to buy four new tires again, very disappointed with quality of product I bought from you. | Read Full Review

6/4/2024 12:00:00 AM | DealerRater

★★★★★ Freddy Cifuentes

Ordered a key for my Jetta, was told on the phone it would be $40-90. I get there and it was $170. I was then told it would need to be programmed which takes 2 hours and another $90. Key finally arrived and I called saying I'll be by later that day and to get it programmed but they failed to tell me I needed to schedule to get it pro | Read Full Review

6/3/2024 12:00:00 AM | Google

★★★★★ James Jackson

| Read Full Review

5/31/2024 12:00:00 AM | Google

★★★★★ J C

Super happy with my recent purchase at VW of Salem! Justin in sales was super easy to work with, and Greg (service manager) went above and beyond to get some small unnoticed electrical issues fixed on my car. They always have great new/used inventory, great pricing, and very friendly staff, I’ll probably come back to VW of Salem for | Read Full Review

5/31/2024 12:00:00 AM | Google

★★★★★ JMECHAM95

I went in around closing time and Tanner still took care of me and showed me the car I was interested in seeing. | Read Full Review

5/31/2024 12:00:00 AM | DealerRater

★★★★★ JMECHAM95

I went in around closing time and Tanner still took care of me and showed me the car I was interested in seeing. | Read Full Review

5/31/2024 12:00:00 AM | Cars.com

★★★★★ COM_TECH12

A bit expensive but excellent service and prompt communication. No issue after my vehicle was serviced. | Read Full Review

5/30/2024 12:00:00 AM | Cars.com

★★★★★ MTBEANHALT

Wonderful service. Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises. | Read Full Review

5/30/2024 12:00:00 AM | Cars.com

★★★★★ DARRIANN_LONG

They actually cared that I was getting the right care for my vehicle. Waited for the expert to come back and verify the part that was recommended would actually solve my problem. I have sunk about $8k into this car in the last 6 months so it was really appreciated. | Read Full Review

5/30/2024 12:00:00 AM | Cars.com

★★★★★ MTBEANHALT

Wonderful service. Very nice folks who take care of you and are straight forward about what’s happening. Couldn’t have been easier and no surprises. | Read Full Review

5/30/2024 12:00:00 AM | DealerRater

★★★★★ DARRIANN_LONG

They actually cared that I was getting the right care for my vehicle. Waited for the expert to come back and verify the part that was recommended would actually solve my problem. I have sunk about $8k into this car in the last 6 months so it was really appreciated. | Read Full Review

5/30/2024 12:00:00 AM | DealerRater

★★★★★ COM_TECH12

A bit expensive but excellent service and prompt communication. No issue after my vehicle was serviced. | Read Full Review

5/30/2024 12:00:00 AM | DealerRater

★★★★★ OSHARIPOFF

For my car, they are great for what they are doing as a service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, making me run and take my time out of my busy schedule. I always go for 2nd opinion and end up I don't need it yet. But Voks Wagon Servi | Read Full Review

5/30/2024 12:00:00 AM | DealerRater

★★★★★ LOUISPRIBBLEWORK

Don't stand behind their word. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. | Read Full Review

5/30/2024 12:00:00 AM | DealerRater

★★★★★ LOUISPRIBBLEWORK

Don't stand behind their word. Was offered an original deal and after accepting it the salesman backpedeled. They did fix all the stuff that was an issue for me. | Read Full Review

5/30/2024 12:00:00 AM | Cars.com

★★★★★ OSHARIPOFF

For my car, they are great for what they are doing as a service because I prepaid on the interest rate for oil changes, Butt they are overselling the services I don't need., and creating fear to me, making me run and take my time out of my busy schedule. I always go for 2nd opinion and end up I don't need it yet. But Voks Wagon Servi | Read Full Review

5/30/2024 12:00:00 AM | Cars.com

★★★★★ GBELL2

Great service and staff got my car back to me in a timely manner. would defiantly recommend Vw of Salem. | Read Full Review

5/29/2024 12:00:00 AM | Cars.com

★★★★★ MARILEEBELL

I was greated and served right away. Received frewuent updates snd treated with respect car runs great! | Read Full Review

5/29/2024 12:00:00 AM | Cars.com

★★★★★ SARAJEAN16

They always do great job working on my car and get the job down effectively | Read Full Review

5/29/2024 12:00:00 AM | Cars.com

★★★★★ GBELL2

Great service and staff got my car back to me in a timely manner. would defiantly recommend Vw of Salem. | Read Full Review

5/29/2024 12:00:00 AM | DealerRater

★★★★★ MARILEEBELL

I was greated and served right away. Received frewuent updates snd treated with respect car runs great! | Read Full Review

5/29/2024 12:00:00 AM | DealerRater

★★★★★ SARAJEAN16

They always do great job working on my car and get the job down effectively | Read Full Review

5/29/2024 12:00:00 AM | DealerRater

★★★★★ Joshua Torres

I went in last week as a college student looking for a reliable car and found one with the fantastic help of Dema! He is a wonderful person and genuinely interested in meeting my needs. I am very content with my new car and equally content with Dema's top-tier customer service. He is someone who you want on your side when purchasing | Read Full Review

5/29/2024 12:00:00 AM | Google

★★★★★ BEEFYQUEENBKAY

Employees are very nice and easy to talk to. Did not feel pressured in anyway | Read Full Review

5/29/2024 12:00:00 AM | DealerRater

★★★★★ BEEFYQUEENBKAY

Employees are very nice and easy to talk to. Did not feel pressured in anyway | Read Full Review

5/29/2024 12:00:00 AM | Cars.com

★★★★★ VW owner

I had my car towed here after hours and leaving my key was easy. The following morning I had to repeat everything I had reported to them when I dropped it off, fine. They began their diagnostic on my car but contacting them to get information was impossible. I would call and get no one. The automatic message told me to text. I did th | Read Full Review

5/29/2024 12:00:00 AM | Cars.com

★★★★★ VW owner

I had my car towed here after hours and leaving my key was easy. The following morning I had to repeat everything I had reported to them when I dropped it off, fine. They began their diagnostic on my car but contacting them to get information was impossible. I would call and get no one. The automatic message told me to text. I did th | Read Full Review

5/29/2024 12:00:00 AM | DealerRater

★★★★★ David Lenker (Denim Dave)

I bought A 2018 Passat TDI sel. Not enough fuel in the tank to get home. No carpets . Salesman left while he was supposed to be helping me. | Read Full Review

5/29/2024 12:00:00 AM | Google

★★★★★ Jim Clauss

Bought a used car and completed the process quickly. Our salesperson answered all our questions completely. I left satisfied with the buying experience and would work with this dealership again in the future. | Read Full Review

5/27/2024 12:00:00 AM | Google

★★★★★ Kimberly Shaffer

I recently bought a car at Volkswagen Salem and had the absolute best experience working with Dema and Tayler. From start to finish, they made the process incredibly smooth and stress-free. First, the dealership itself… the car I was looking for was 3000$ less here than in Portland. There wasn’t any negotiation room but that’s fine, | Read Full Review

5/27/2024 12:00:00 AM | Google

★★★★★ DRELLANO999

Justin helped us out, great guy. Definitely would return to do business here. Left with a grin on my face. | Read Full Review

5/27/2024 12:00:00 AM | DealerRater

★★★★★ Nancy

It took some time to be given attention in the service department. It turns out that they were a person down. I was shocked by the large estimate of over $1000.00 for a service check out. I have an ID.4. And it took two days to get the service and recall work done. I live in Corvallis and thankfully they comped me a car. | Read Full Review

5/27/2024 12:00:00 AM | DealerRater

★★★★★ Nancy

It took some time to be given attention in the service department. It turns out that they were a person down. I was shocked by the large estimate of over $1000.00 for a service check out. I have an ID.4. And it took two days to get the service and recall work done. I live in Corvallis and thankfully they comped me a car. | Read Full Review

5/27/2024 12:00:00 AM | Cars.com

★★★★★ DRELLANO999

Justin helped us out, great guy. Definitely would return to do business here. Left with a grin on my face. | Read Full Review

5/27/2024 12:00:00 AM | Cars.com

★★★★★ CLAUSSHOUSE19

Friendly people and reasonable transaction. All of my concerns were addressed on the spot and I left feeling satisfied. I would do business here again. | Read Full Review

5/26/2024 12:00:00 AM | Cars.com

★★★★★ CLAUSSHOUSE19

Friendly people and reasonable transaction. All of my concerns were addressed on the spot and I left feeling satisfied. I would do business here again. | Read Full Review

5/26/2024 12:00:00 AM | DealerRater

★★★★★ CHRISJOLIN33

Josh and Gregg were great. I had to have a lot of work done on my Touareg, Josh took care of all the issues and was able to provide me with information about the work needed as he is very knowledgeable about complex car repairs. No doubt I will continue to have my car diagnosed and repaired with Josh. No sales pitch just excellent di | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ CHRISJOLIN33

Josh and Gregg were great. I had to have a lot of work done on my Touareg, Josh took care of all the issues and was able to provide me with information about the work needed as he is very knowledgeable about complex car repairs. No doubt I will continue to have my car diagnosed and repaired with Josh. No sales pitch just excellent di | Read Full Review

5/24/2024 12:00:00 AM | Cars.com

★★★★★ peggysue56

The people are always quick, effecient, and professional. The service on my vehicle is done quickly and I am provided all needed recommended service information. | Read Full Review

5/24/2024 12:00:00 AM | Cars.com

★★★★★ BONNYB95

Sales was wonderful, took great care of me. The guy that finalized my paperwork could have been a little nicer, but he got the job done… | Read Full Review

5/24/2024 12:00:00 AM | Cars.com

★★★★★ BONNYB95

Sales was wonderful, took great care of me. The guy that finalized my paperwork could have been a little nicer, but he got the job done… | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ peggysue56

The people are always quick, effecient, and professional. The service on my vehicle is done quickly and I am provided all needed recommended service information. | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ TRAVISEUBANKS22

I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the s | Read Full Review

5/24/2024 12:00:00 AM | DealerRater

★★★★★ TRAVISEUBANKS22

I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the s | Read Full Review

5/24/2024 12:00:00 AM | Cars.com

★★★★★ CrazyMama

I have been trying hard to find what to say but ultimately. This is a typical dealership this is their job so yes nice people, but they are sales people non the less. Sometimes you have to deal with them. I do have a beautiful truck out of the deal even if it has “minor” fixes. All the fixes that are not covered by their extra warran | Read Full Review

5/23/2024 12:00:00 AM | Cars.com

★★★★★ CrazyMama

I have been trying hard to find what to say but ultimately. This is a typical dealership this is their job so yes nice people, but they are sales people non the less. Sometimes you have to deal with them. I do have a beautiful truck out of the deal even if it has “minor” fixes. All the fixes that are not covered by their extra warran | Read Full Review

5/23/2024 12:00:00 AM | DealerRater

★★★★★ DEBIANMAINUSER

They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. | Read Full Review

5/22/2024 12:00:00 AM | DealerRater

★★★★★ TRACKERJACK49

Did a good job of checking the vehicle over for any issues. Replaced a fuel line under warranty. Competent service people. | Read Full Review

5/22/2024 12:00:00 AM | DealerRater

★★★★★ Ron Taylor

Fair pricing and one service charge even done for free! | Read Full Review

5/22/2024 12:00:00 AM | Google

★★★★★ DEBIANMAINUSER

They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. | Read Full Review

5/22/2024 12:00:00 AM | Cars.com

★★★★★ TRACKERJACK49

Did a good job of checking the vehicle over for any issues. Replaced a fuel line under warranty. Competent service people. | Read Full Review

5/22/2024 12:00:00 AM | Cars.com

★★★★★ A1GUTTERGETTERS

Didn’t get back to me until I had a problem with the brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the situation. I will never buy from them again! | Read Full Review

5/22/2024 12:00:00 AM | Cars.com

★★★★★ A1GUTTERGETTERS

Didn’t get back to me until I had a problem with the brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the situation. I will never buy from them again! | Read Full Review

5/22/2024 12:00:00 AM | DealerRater

★★★★★ G.YURGANS

The salesman, Chase who I had an appointment with was very cordial, friendly and very knowledgeable. Chase was very helpful with questions that I presented to him and explained them clearly. Chase is a definite asset to this dealership and I will refer friends and family to Chase ….. thank you very much Chase ! | Read Full Review

5/21/2024 12:00:00 AM | DealerRater

★★★★★ G.YURGANS

The salesman, Chase who I had an appointment with was very cordial, friendly and very knowledgeable. Chase was very helpful with questions that I presented to him and explained them clearly. Chase is a definite asset to this dealership and I will refer friends and family to Chase ….. thank you very much Chase ! | Read Full Review

5/21/2024 12:00:00 AM | Cars.com

★★★★★ Coral Messana

Everyone was very helpful. I really enjoyed working with Taylor on the purchase of my new car. | Read Full Review

5/20/2024 12:00:00 AM | Cars.com

★★★★★ Coral Messana

Everyone was very helpful. I really enjoyed working with Taylor on the purchase of my new car. | Read Full Review

5/20/2024 12:00:00 AM | DealerRater

★★★★★ Brandy Miller

Update: Reached out via email to JJ and received no response. Was the response on my review just for show? Unfortunately, I am not surprised. My family and I were finally to the point where it was time! Finally, we were going to look at our perfect fit. Everyone could ride in the same car at the same time. We saved for a modest down | Read Full Review

5/20/2024 12:00:00 AM | Google

★★★★★ BM

The process took forever - 4.5 hours. We were convinced they were moving slowly because we had a baby with us and they wanted to put on pressure so we’d be more agreeable. Typical dealer xx about installed aftermarket LoJack for $500, which they didn’t provide any additional information for like how to use it. Also had to tell them n | Read Full Review

5/19/2024 12:00:00 AM | DealerRater

★★★★★ BM

The process took forever - 4.5 hours. We were convinced they were moving slowly because we had a baby with us and they wanted to put on pressure so we’d be more agreeable. Typical dealer xx about installed aftermarket LoJack for $500, which they didn’t provide any additional information for like how to use it. Also had to tell them n | Read Full Review

5/19/2024 12:00:00 AM | Cars.com

★★★★★ Brad Cunningham

Slow service, unable to identify problems, do not return calls promptly | Read Full Review

5/18/2024 12:00:00 AM | Google

★★★★★ RMCCLAIN2

Awesome service. Awesome deals. Awesome Wheels. Awesome prices. Awesome communication. Awesome work. Awesome place. Awesome. Awesome. If you don't buy or get services here... Your doing yourself a disservice | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ Harry

I purchased a vehicle from Volkswagen of Salem via their website. From start to finish, this was a very smooth transaction. Communication was excellent and I received timely (if not immediate!) responses to my questions, Every part of the purchase instilled confidence in the team. Great job! | Read Full Review

5/17/2024 12:00:00 AM | DealerRater

★★★★★ RMCCLAIN2

Awesome service. Awesome deals. Awesome Wheels. Awesome prices. Awesome communication. Awesome work. Awesome place. Awesome. Awesome. If you don't buy or get services here... Your doing yourself a disservice | Read Full Review

5/17/2024 12:00:00 AM | Cars.com

★★★★★ Harry

I purchased a vehicle from Volkswagen of Salem via their website. From start to finish, this was a very smooth transaction. Communication was excellent and I received timely (if not immediate!) responses to my questions, Every part of the purchase instilled confidence in the team. Great job! | Read Full Review

5/17/2024 12:00:00 AM | Cars.com

★★★★★ LOSVECINOSLLC

Easy, fast and friendly service. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. | Read Full Review

5/16/2024 12:00:00 AM | Cars.com

★★★★★ LOSVECINOSLLC

Easy, fast and friendly service. Always return my truck clean and fresh. Surprisingly fast response times for how busy they are. Ten out of ten always recommend. | Read Full Review

5/16/2024 12:00:00 AM | DealerRater

★★★★★ BRANDON.POEHLER.BP

Chase and Bailey worked hard to get me into the vehicle I really wanted! Outstanding customer service and very professional with a relaxed buying experience! I would highly recommend buying from them! | Read Full Review

5/15/2024 12:00:00 AM | DealerRater

★★★★★ Jesse

Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! | Read Full Review

5/15/2024 12:00:00 AM | DealerRater

★★★★★ BRITTANY

I’m very happy with my new car! Tanner was so helpful and nice, I really appreciated him taking the time to answer my questions and making sure I was informed on the options available to me. He put me at ease throughout the whole process. | Read Full Review

5/15/2024 12:00:00 AM | DealerRater

★★★★★ BRITTANY

I’m very happy with my new car! Tanner was so helpful and nice, I really appreciated him taking the time to answer my questions and making sure I was informed on the options available to me. He put me at ease throughout the whole process. | Read Full Review

5/15/2024 12:00:00 AM | Cars.com

★★★★★ BRANDON.POEHLER.BP

Chase and Bailey worked hard to get me into the vehicle I really wanted! Outstanding customer service and very professional with a relaxed buying experience! I would highly recommend buying from them! | Read Full Review

5/15/2024 12:00:00 AM | Cars.com

★★★★★ Jesse

Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! | Read Full Review

5/15/2024 12:00:00 AM | Cars.com

★★★★★ DEKELEWL

My issues were not resolve but charged very expensive cost without reasoning. I was not | Read Full Review

5/15/2024 12:00:00 AM | Cars.com

★★★★★ DEKELEWL

My issues were not resolve but charged very expensive cost without reasoning. I was not | Read Full Review

5/15/2024 12:00:00 AM | DealerRater

★★★★★ BELLNANCY949

Great to work with, always willing to help out and answer all of my questions. Thanks guys! | Read Full Review

5/14/2024 12:00:00 AM | DealerRater

★★★★★ BELLNANCY949

Great to work with, always willing to help out and answer all of my questions. Thanks guys! | Read Full Review

5/14/2024 12:00:00 AM | Cars.com

★★★★★ JULI MEYER

The sales experience was great. I really enjoyed working with Igor. He was very knowledgeable and a good listener. The finance guy was very organized and personable. | Read Full Review

5/14/2024 12:00:00 AM | Cars.com

★★★★★ JULI MEYER

The sales experience was great. I really enjoyed working with Igor. He was very knowledgeable and a good listener. The finance guy was very organized and personable. | Read Full Review

5/14/2024 12:00:00 AM | DealerRater

★★★★★ mlclark911

I feel like I get good service and I trust the facility. I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200.00? Terrible | Read Full Review

5/13/2024 12:00:00 AM | DealerRater

★★★★★ SANCHEZKALY719

Very helpful and patient with me on getting me a truck thank you so much | Read Full Review

5/13/2024 12:00:00 AM | DealerRater

★★★★★ WMG

After other mechanics wasted our time (6 eeeks) and mucho dinero VW fixed it in tow days for a minimal charge | Read Full Review

5/13/2024 12:00:00 AM | DealerRater

★★★★★ KEVINKOENIG07

I've had the best service with Volkswagen of Salem..I would highly recommend.... Thank you | Read Full Review

5/13/2024 12:00:00 AM | DealerRater

★★★★★ KEVINKOENIG07

I've had the best service with Volkswagen of Salem..I would highly recommend.... Thank you | Read Full Review

5/13/2024 12:00:00 AM | Cars.com

★★★★★ SANCHEZKALY719

Very helpful and patient with me on getting me a truck thank you so much | Read Full Review

5/13/2024 12:00:00 AM | Cars.com

★★★★★ WMG

After other mechanics wasted our time (6 eeeks) and mucho dinero VW fixed it in tow days for a minimal charge | Read Full Review

5/13/2024 12:00:00 AM | Cars.com

★★★★★ mlclark911

I feel like I get good service and I trust the facility. I am bummed about the cost of a plastic cover for my key area on drivers side. It was removed I believe by someone trying to get into my car. 200.00? Terrible | Read Full Review

5/13/2024 12:00:00 AM | Cars.com

★★★★★ VINTAGE.GAL.AW

Our experience working with Salem VW was extremely easy and they couldn’t have taken better care of us. We worked with Dema and Tanner and they made the whole transaction seamless. We are very pleased with the car we purchased, thank you. | Read Full Review

5/12/2024 12:00:00 AM | Cars.com

★★★★★ susan

They consistently give us excellent service and always wash our cars too!! They're easy to work with: professional, courteous and helpful. | Read Full Review

5/12/2024 12:00:00 AM | Cars.com

★★★★★ WNG4

We received prompt and friendly service from the moment we walked in the door. An overall great experience! | Read Full Review

5/12/2024 12:00:00 AM | Cars.com

★★★★★ Gabe

Brendan was great! Good coffee and cold water was available as I waited. One of the quicker car purchases I’ve made. | Read Full Review

5/12/2024 12:00:00 AM | Cars.com

★★★★★ VINTAGE.GAL.AW

Our experience working with Salem VW was extremely easy and they couldn’t have taken better care of us. We worked with Dema and Tanner and they made the whole transaction seamless. We are very pleased with the car we purchased, thank you. | Read Full Review

5/12/2024 12:00:00 AM | DealerRater

★★★★★ susan

They consistently give us excellent service and always wash our cars too!! They're easy to work with: professional, courteous and helpful. | Read Full Review

5/12/2024 12:00:00 AM | DealerRater

★★★★★ Gabe

Brendan was great! Good coffee and cold water was available as I waited. One of the quicker car purchases I’ve made. | Read Full Review

5/12/2024 12:00:00 AM | DealerRater

★★★★★ WNG4

We received prompt and friendly service from the moment we walked in the door. An overall great experience! | Read Full Review

5/12/2024 12:00:00 AM | DealerRater

★★★★★ Rick C

I did my due diligence and checked various dealerships to sell my SUV. Carmax was not competitive fyi. I was fortunate to do business with Tanner at VW Salem. He is a straight shooter and even drove me back to Portland from Salem. If you are trying to get an offer on your vehicle, VW Salem is competitive and professional. Don’t waste | Read Full Review

5/12/2024 12:00:00 AM | Google

★★★★★ Lance G

Still sending postal mail after opting out of mailings months ago. No tolerance for this kind of garbage!!! | Read Full Review

5/12/2024 12:00:00 AM | Google

★★★★★ Jennifer Winegar

Great! I really appreciate the service and consideration given to me. I love my little Beetle and want it in great hands! | Read Full Review

5/11/2024 12:00:00 AM | Google

★★★★★ mitzi moran

Very professional, Friendly and efficient! Definitely would recommend these guys are great and are not trying to upsell they’re honest! | Read Full Review

5/9/2024 12:00:00 AM | Google

★★★★★ RBTM2006

Inconsistency, uncaring, unfinished, rude, inconsiderate of time, unwillingness to accommodate their issues, incompetence of diagnosing issue. | Read Full Review

5/9/2024 12:00:00 AM | DealerRater

★★★★★ RBTM2006

Inconsistency, uncaring, unfinished, rude, inconsiderate of time, unwillingness to accommodate their issues, incompetence of diagnosing issue. | Read Full Review

5/9/2024 12:00:00 AM | Cars.com

Refine Search:

Return to complete listing of VW Service Departments

Volkswagen of Salem

Service Offers

Map & Directions

Business Hours

From your fingertips to our calendar

Volkswagen Quality and expertise at a real value.

Customer Reviews