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Classic Volkswagen

★★★★★(80)read reviews

8465 Tyler Blvd, Mentor, OH 44060

(440) 701-4327 Ask About Our Service Specials!

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Mon: 7:00 AM - 7:00 PMTues: 7:00 AM - 7:00 PMWed: 7:00 AM - 7:00 PMThur: 7:00 AM - 7:00 PMFri: 7:00 AM - 6:00 PMSat: 7:00 AM - 3:00 PMSun: Closed

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Customer Reviews

★★★★★ Mitch Toaddy
Only complaint I have with this dealership is the waiting room. If you have to make a phone call take it outside. I was there today and some lady was talking on her phone for over an hour and she was not quite either I could hear everything she said and it just went on and on. I mean it's dam rude. You want to get on your phone? | Read Full Review
9/23/2026 12:00:00 AM | Google
★★★★★ Matthew Burner
I will say I live on the westside and the dealers around me just seemed - I'll just say I wasn't excited to work with them. Classic happened to have the vehicle I wanted and so I took a chance and drove out there. I was incredibly surprised with the staff at Classic - they exceeded all expectations and they were a breeze to work with | Read Full Review
9/20/2026 12:00:00 AM | Google
★★★★★ katie palko
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8/10/2026 12:00:00 AM | Google
★★★★★ Sherry Atherton
Easy to work with. Large selection of vehicles. Worked to make a deal I was comfortable with | Read Full Review
8/1/2026 12:00:00 AM | Google
★★★★★ Jenna Oliverio
Probably the best car buying customer service I have ever experienced! The team goes above and beyond, very thorough and takes the time to go over information, options, and provide detailed explanations. The follow through and follow up is outstanding - no other care dealership is extending themselves like the team at Classic Volkswa | Read Full Review
7/21/2026 12:00:00 AM | Google
★★★★★ Morgan Raye Caruso
Can't delete but will update with more info. So far Volkswagon manager has reached out to me to attempt to remedy my experience which I really appreciate. | Read Full Review
7/18/2026 12:00:00 AM | Google
★★★★★ Morgan Raye Caruso
I wish I never bought a car there. The service department is such a disappointment unfortunately. | Read Full Review
7/17/2026 12:00:00 AM | Google
★★★★★ Abby E
The workers are so friendly, kind, and supportive. It was so nice and easy to work with our sales person, Sean. I highly recommend buying a car with him at Volkswagen. | Read Full Review
7/10/2026 12:00:00 AM | Google
★★★★★ u smith
I recently drove from Pittsburgh PA for a 2016 Jeep Wrangler Sahara that I found through Carfax. This is by far the best place to purchase a vehicle, great sales team, financial manager, TAKE THE DRIVE. These guys are worth it !! They go the extra mile and treat you like family. | Read Full Review
7/9/2026 12:00:00 AM | Google
★★★★★ Jonn C
My fiancé and I had some trouble with her Atlas overheating. The team here at Classic really came through for us. The communication was great and Joe was amazing to work with. Can't thank you guys enough!!! | Read Full Review
7/6/2026 12:00:00 AM | Google
★★★★★ emil Rhodes
Anthony, Christian, Andrew and Joe all were amazing at Classic Volkswagen. I purchased my first VW and the process went super smooth. Arrived and left in well under a couple hours. They were all really friendly yet professional. | Read Full Review
7/6/2026 12:00:00 AM | Google
★★★★★ Kody Kightlinger
The crew at VW were awesome. They stayed open late to finalize paperwork. No one made the process feel rushed or pressured during the entire visit. | Read Full Review
6/11/2026 12:00:00 AM | Google
★★★★★ Jayden Poshe
Awesome experience. Super cool and friendly salesman and managers. Easiest, most helpful and some of the best sales experience I’ve had. Would recommend! | Read Full Review
6/9/2026 12:00:00 AM | Google
★★★★★ Harold Carter
Great Customer Service | Read Full Review
5/30/2026 12:00:00 AM | Google
★★★★★ Tiffany K
This was my first time purchasing a vehicle from Classic Volkswagen and my experience was better than any I’ve had throughout Classic. From beginning to end, purchasing my car was easy and stress-free. Alvaro was incredible, answered all of our questions and never made us feel pressured. Everyone we interacted with from reception, to | Read Full Review
5/22/2026 12:00:00 AM | Google
★★★★★ Gerardo Torres
I had an amazing experience at Classic Volkswagen Mentor. Everyone was very friendly, welcoming, and helpful from the moment I walked in. The customer service was excellent, and the whole process was smooth and stress free. My salesman, Matthew Rodio, was especially great to work with. He was professional, knowledgeable, and made sur | Read Full Review
5/6/2026 12:00:00 AM | Google
★★★★★ A P
Very good customer service! I'm very satisfied with my experience, it was my 2nd time at this location, I appreciate their transparency and respect. The Mentor VW will now be my go to for service! | Read Full Review
4/20/2026 12:00:00 AM | Google
★★★★★ Cynthia Davis
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4/17/2026 12:00:00 AM | Google
★★★★★ Nick Cacciacarro
Bought a Tiguan from Morgan. The whole experience was perfect! Super friendly and knowledgeable about the vehicles. Looked at other dealerships but Classics cars were in significantly better condition. Andrew worked with me in finance. Great dude and so easy to work with. I highly recommended this dealership. | Read Full Review
4/15/2026 12:00:00 AM | Google
★★★★★ Jim Thompson
Bill and the team listened to our needs and worked with us to get us in the perfect car at the right price! | Read Full Review
4/4/2026 12:00:00 AM | Google
★★★★★ Collin Hodgkinson
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4/4/2026 12:00:00 AM | Google
★★★★★ Nicholas Dybo
Excellent experience with VW Service department. We were able to pin down the cause and solution needed for a particularly evasive noise. Really appreciate their time, patience and expertise as it located a hazardous situation. | Read Full Review
4/3/2026 12:00:00 AM | Google
★★★★★ Alvaro Sainz
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4/3/2026 12:00:00 AM | Google
★★★★★ Shaq
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4/3/2026 12:00:00 AM | Google
★★★★★ Max Dunn
Great experience leasing our new VW Atlas Cross Sport. Sean was excellent! He tracked down the exact vehicle we wanted from another dealer and handled our previous lease trade-in seamlessly. He had everything lined up before I arrived, which made pickup quick and easy. Communication throughout the process was clear and on point. High | Read Full Review
3/31/2026 12:00:00 AM | Google
★★★★★ Douglas Vanek
This was, by far, the best car-buying experience I've ever had. Sean P. in Sales and Andrew C. in Finance worked with me all afternoon, and everyone walked away happy. Thank you! | Read Full Review
3/28/2026 12:00:00 AM | Google
★★★★★ Bradley Alexander
Excellent service, pretty quick. | Read Full Review
3/26/2026 12:00:00 AM | Google
★★★★★ Patricia Wade
Alvaro was excellent. Knowledgeable , patient, and extremely pleasant to deal with. Extremely happy with my experience at Classic Bolkswagon. | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Rachel Sandor
I feel the need to be bring this to someones attention. I brought my car in that I purchased at this dealership(22') for some issues. A coolant leak and moisture issues. After the diagnosis I was called and told that my repair would be extensive and cost me out of pocket over $1800. This was until we brought it to their attention tha | Read Full Review
3/24/2026 12:00:00 AM | Google
★★★★★ Dominic Hamilton
Beware of buying used cars! I bought my car Dec. 2024 and 5 months and 7,000 miles later the engine grenaded. Multiple different qoutes in upwards of $9,000 to repair my “new to me” car. To add insult to injury they have proceeded to call me at least once a month asking how that car is doing… | Read Full Review
3/18/2026 12:00:00 AM | Google
★★★★★ Mike Saqqa
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3/16/2026 12:00:00 AM | Google
★★★★★ Darren Schneider
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3/15/2026 12:00:00 AM | Google
★★★★★ Ashley Nicole
I purchased a used vehicle from them last week and I’m really happy with my experience. They were willing to let me get the vehicle inspected by a mechanic and took it for an echeck with no questions. The process took several hours but I never felt like I was stressing them out. John N was my salesman and he was really friendly and I | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Rachel Sandor
I feel the need to be bring this to someones attention. I brought my car in that I purchased at this dealership(22') for some issues. A coolant leak and moisture issues. After the diagnosis I was called and told that my repair would be extensive and cost me out of pocket over $1800. This was until we brought it to their attention tha | Read Full Review
3/15/2026 12:00:00 AM | Google
★★★★★ Mikala
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3/12/2026 12:00:00 AM | Google
★★★★★ alisa beganovic
I have no words to express my high satisfaction with service department and manager Jay. They absolutely value their customers and my family has been with them for decades. They will do whatever they can to help and make it right for you. I highly recommend this dealership overall with emphasis on service department. Alisa and Zlatko | Read Full Review
3/9/2026 12:00:00 AM | Google
★★★★★ adam hurt
2019 Tiguan. Answered all my questions and were knowledgeable about the product! Would recommend them for any car purchase! Service was top notch and they even cleaned the car for me. | Read Full Review
3/4/2026 12:00:00 AM | Google
★★★★★ Carl
My wife and I had a great experience at the Classic VW Dealership! The staff was friendly, knowledgeable, and made the entire car-buying process smooth and stress-free. They took the time to answer all our questions and helped us find the right car without any pressure. Excellent customer service and a welcoming atmosphere. Ask for | Read Full Review
3/3/2026 12:00:00 AM | Google
★★★★★ Matt Potokar
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2/28/2026 12:00:00 AM | Google
★★★★★ Penny Spangler
Always a great experience! Efficient, friendly, professional! | Read Full Review
2/26/2026 12:00:00 AM | Google
★★★★★ Richard Gravagna
Helpful, professional service provided. The issue was corrected in a timely manner. | Read Full Review
2/23/2026 12:00:00 AM | Google
★★★★★ Darius Bakunas
I took my car in for a wiper repair, and afterward the dealer claimed the hood release was broken. It was not broken when I brought the vehicle in. I was then quoted about $700 for the repair, which feels unreasonable given the circumstances. | Read Full Review
2/15/2026 12:00:00 AM | Google
★★★★★ Isabella Foster
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2/8/2026 12:00:00 AM | Google
★★★★★ Anthony Brugh
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2/8/2026 12:00:00 AM | Google
★★★★★ Tony Randa
I had the pleasure of working with Sean to secure my new vehicle. He was extremely courteous, helpful, and worked with me in a timely fashion to secure the deal. I highly recommend reaching out to him if you are in the market for a new VW. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Christina Conway
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2/1/2026 12:00:00 AM | Google
★★★★★ Elizabeth Hulderman
Very polite, wonderful service! Love Classic VW. | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Gayle Haase
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2/1/2026 12:00:00 AM | Google
★★★★★ A P
Very good customer service! I'm very satisfied with my experience, it was my first time at this location, I usually go to the Bedford VW, been owning VW's. For 15 years now. The Mentor VW will now be my go to for service! | Read Full Review
2/1/2026 12:00:00 AM | Google
★★★★★ Katie Kukwa
Cannot recommend this dealership and staff enough. The entire VW team was such a help. They were professionals from beginning to end. I ended up with a Volkswagen Atlas and couldn’t be happier. If you’re looking for a dealership with folks who treat you like a person and not a number (no hassle) this is your place. Special shout out | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ susan torpey
Classic Volkswagen has an amazing team. From the service counter guys to the mechanics…..they are all amazing and very accommodating. The service manager, Jay, is great. He works with you to get you in and out in a timely manner. Love Classic VW | Read Full Review
1/2/2026 12:00:00 AM | Google
★★★★★ Joseph Wright
Matthew in sales and Andrew the finance manager were incredibly helpful with my purchase of a 2019 Golf R, I could not be more pleased with my purchase. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Martina Pecirep
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1/1/2026 12:00:00 AM | Google
★★★★★ S. Mitchell
Jake and Jay do a fantastic job, customer service is on point. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Vicki Mannarino
I picked up my Volkswagen Atlas last week, I have never owned a Volkswagen before and will now never own anything but. My experience with Classic Volkswagen and Morgan Stewart specifically, was truly amazing! Thank you Morgan, Classic Volkswagen is privileged to have you on there staff! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Linda Phillips
Jay came through for me. But I will never buy another vw after all the trouble I've had with this car and probably will continue to have based on its history. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Cindy Smeltz
VW Service is great - always accommodating and staff members are so nice!!! | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Karl Staas
This is a very friendly place to have your car services. | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Toni Nowosielski
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1/1/2026 12:00:00 AM | Google
★★★★★ Lisa Nash
ALWAYS GET THE BEST SERVICE AT CLASSIC VOLSWAGEN!! Which is why I ALWAYS go for any and all maintenance on my 2017 Passat to this dealership. PLUS - Jason Maier makes everything PERFECT . | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ William Hartman
This is the fifth VW I have purchased from Classic VW in Mentor, Ohio. I am so very pleased with the professionalism, courtesy, and friendliness of the staff at this facility. The sales personnel are very knowledgeable and helpful, and from the experience I've had in the past with the service department, they are superb also. I wo | Read Full Review
1/1/2026 12:00:00 AM | Google
★★★★★ Peter McVoy
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1/1/2026 12:00:00 AM | Google
★★★★★ Luke
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12/1/2025 12:00:00 AM | Google
★★★★★ Laura H
Thanks to Alvaro for helping me with my new 2025 Tiguan! The buying process went well! I love my new Tiguan!! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ K P
Just picked up my new 2025 Atlas RLine SEL and couldn't be happier! I love the car and the buying process was the most pleasant experience that i've had at a dealership...EVER! Highly recommend my salesman, Sean Palko! Great communication , straight forward and I didn't have to deal with any of that "funny business" that we have | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Ava Polaski
My fiancé and I recently purchased a 2025 Tiguan and could not be happier with the whole experience at classic VW, especially with Morgan. She was absolutely amazing from start to finish in helping us with our new car. She’s very knowledgeable, and personable. Picking out a new car can be stressful but Morgan made the experience stre | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Meg Zetzer
It was a very positive. The salesman and staff are friendly and professional. Thank you, Sean and Andrew :-) | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Brian Lui
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12/1/2025 12:00:00 AM | Google
★★★★★ Karine Trattner
My experience with Classic VW was fantastic. I would highly recommend this dealership. My salesman, Matt, was very knowledgeable and patient. My experience with Colin, the GM, was very positive as well. Definitely a five star experience and I love my new Tiguan! | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Kyle Ecklund
Purchased a 2025 Tiguan from Matt tonight and had a great experience with the whole team from start to finish. The vehicle was a great price, they offered me a very fair number for my trade-in and Andrew in Finance was also great to work with. I appreciate that my time was respected and they were transparent with the vehicle price th | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Nancy Long
We worked with Sean Palko after finding a pre-owned car online that we were interested in. He was extremely helpful, found accurate answers to our questions, provided us with videos and detailed photos of the vehicle, and was very responsible about getting back to us or explaining why a response was or would be delayed. He worked w | Read Full Review
12/1/2025 12:00:00 AM | Google
★★★★★ Thomas A. Smucker
We were after an affordable EV, and this was a great place to explore our options. Great experience buying a VW certified id.4. Alvaro was super helpful and very knowledgeable. The whole experience was pleasant and pressure-free. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Shawnda Thompson
This experience with Classic Volkswagen Sales Department was the most amazing thing ever!!! Alvaro and Collin the General Manager made me a deal that I couldn’t refuse. I absolutely ?? love my new 2026 Atlas Crossport R Line. It was difficult parting ways with my previous vehicle but I am very pleased with my decision. Everyone was so | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ justin mihaly
The team at Classic VW was nothing short but amazing. Particularly Alvaro my rep. Honest, upfront and personable. All the things you want. No push sales tactics by any means and willing to work with you to get you what you’d like. Love the 25 ATLAS SEL! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Ali Palivec
Morgan Stewart was wonderful in assisting me with getting my new car! She made the experience easy and fast and was great to work with! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Isabella Smith
We decided on a different vehicle/dealership but Alvaro was great! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Mary-Rita Katana
First maintenance service on my Tiguan, and I was extremely happy with Classic Volkswagen’s efficient process and quick service. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Athina Iorillo
Very efficient and friendly dealership! | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ Lake County Resident
I cannot recommend this dealership for service. Twice I've had to crush the oil filter housing in order to remove over torqued filters wrenched on by their lube techs. | Read Full Review
11/1/2025 12:00:00 AM | Google
★★★★★ P McCann
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11/1/2025 12:00:00 AM | Google

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